Southern Rockies Animal Emergency + Specialty

Experiencia negativa: I went there because my dog was attacked by another dog and they did not find all their injuries nor was I given any photos on paperwork cost me almost $300, and I had to end app going to a different veterinarian to have a second opinion. And paying 300.00 more dollars and still have a balance of 170.00 according to them. Very unhappy with their service the one lady very heavy set was rude to my wife and I as well.

Experiencia fantástica: It was quick considering the amount of walk ins at such a late hour. Thorough and handled appropriately. The male tech was compassionate. What I appreciated most is the thoroughness. They walked me through each step and provided a lot of information.

Experiencia fantástica: Very professional and prompt. Nice atmosphere, and clean . The Dr and staff were all amazing!! I will definitely continue service here when needed

Experiencia fantástica: Dr. Shaffer and her Team were amazing! We got constant updates , photos, and they came out under estimate for an extended care stay! Dr. Shaffer ia the most passionate Veterinarian i have ever met! Our Ruby received the highest level of care while at your clinic! What I appreciated most is that you saved our dog. Dr. Shaffer and her staff are amazing!

Experiencia negativa: I didn’t like how the vet guy said, “it’s an easy surgery I can do it in under an hour” but continued to charge us over thousands of dollars. It felt like he was just trying to make money and didn’t really care about my pet.

Experiencia positiva: Did a great job with my kitty. I suggest though that you keep the family in the loop, I didn't hear anything for 4 hours, which was scary. But all the staff were kind.

Experiencia fantástica: Had to bring our cat here for an emegency in the middle of the night. The facility was busy and it is triage based, not arrival based, so she ended up staying overnight. The staff was thorough and kind to my old girl and the pricing was exceptionally fair, especially compared to our last vet ER visit with our primary provider. Overall, I hope we don't have to return but if we did it was good care. Iris thanks you, in her own special way.

Experiencia fantástica: Southern Rockies saved my beloved cat, Dobby’s life and I’ll be forever grateful to the entire care team. He had a suspected bowl obstruction, and the amazing team here took incredible care of him, kept him safe and comfortable overnight, and managed to clear the obstruction. Throughout the entire event, we were met with warm and compassionate team members who showed how much they truly care about animals. They were very communicative about the treatment plan and kept us informed and relieved throughout everything. I am forever grateful that my baby Dobby is safe and thriving today. They also helped to recommend a special diet for him to help keep things in check in the future. I cannot recommend them enough and I wouldn’t take my fur babies anywhere else for emergency care.

Experiencia fantástica: They did an awesome job taking care of our diesel. He has healed tremendously

Experiencia fantástica: The staff that we worked with took great care of my cat and made sure to explain everything so we understood. Front desk concierge and Veterinary technicians were very compassionate when we were in considerable distress. What I appreciated most is everyone we interacted with treated us as family.

Experiencia fantástica: From day one the staff had been with us answering questions and guiding us through the I131 treatment process for our cat. The doctor called to walk me through all of the options. Julie was so calm and informative. We felt confident leaving our cat in their care.

Experiencia fantástica: Excellent even though it was late I felt they took care of riley, like he was there own dog. Thank you for taking care of riley when he was most sick.

Experiencia fantástica: If I could give more then 5 stars I would. They went above and beyond for us. Our Pomeranian consumed a lethal dose of chocolate. They were able to take him straight back and check vitals. The vet talked to us promptly and told us exactly what was going on, what we could expect, and how much it would cost. They were not pushy in any way but really took the time to explain what each med would be used for if he was to need it. He had to stay the night to get stabilized. They sent a text about 1a to let us know his heart rate was stable and he was resting, I really appreciated that text. They called about 730a and said he was good to be discharged. They had taken Valentines Day pictures and sent them to me also. Everyone was so nice and understanding, there was no judgement, no pressure, and we are very thankful for the team here.

Experiencia fantástica: You all did a great job from reception, to assistants, to doctor. They provided just the right care needed at the time. Everyone did a great job!! What I appreciated most is how professionally they all did their jobs.

Experiencia fantástica: My 8-month old puppy chewed up a Brillo pad - Ugh! I rushed him to the ER, and he was admitted quickly with concern and compassion. After X-rays were taken, the Vet showed me the images, and thankfully, he didn't ingest much/if any steel wool. Discharge instructions were clear, and the cleanliness of the hospital was impressive. I'm so thankful for this business!

Experiencia negativa: Would highly recommend never taking your animal here, they don’t respect you they don’t respect your pet. They will take the most expensive route. They will not answer common questions so there’s a lot of good vets are around the Colorado Springs area. But avoid this one at all cost, even if your dog breaks the leg Do not take them here

Experiencia fantástica: Every staff person I encountered was very caring, understanding and attentive. They not only put me at ease, but also my pet. Staff listened to me, answered all my questions and provided a thorough evaluation of my pet. They quickly determined what was causing my pet discomfort and made him feel better before we left. All staff were amazing - from the front desk - tech's, assistants and the Doctor! They truly appeared to care for my pet.< br />One thing that did stand out - as I was checking out, a dog in the lobby became rather aggressive. One of the front desk staff immediately stepped in to assist both me and the other dog owner. Thank you!!! What I appreciated most is how all staff treated my pet. My dog was in pain and all staff treated him so kindly. They really put him at ease and I feel he fell in love with each staff that interacted with him. I also appreciated the cost of the ER visit. It was much less than I anticipated.

Experiencia negativa: This place is an absolute joke and the other negative reviews tell exactly why. Brought my dog in with a puncture wound and waited for an hour before being brought into a room where I waited another hour. Doctor never even came to check on my dog. Heard them chatting and laughing in the back so “more critical cases” seemed like a lousy excuse. I’m headed somewhere that has at least some level of professionalism. I advise anyone reading this do the same.

Experiencia positiva: They were slow to see us & get us into an exam room. Vet was good. Also, took awhile to check out.

Experiencia fantástica: This staff is amazing and compassionate. I didn't catch names…but I wish I did. Thank you so much for everything. What I appreciated most is how quick they helped our baby girl! They saw it was an emergency and they acted fast. It was a huge relief.

Experiencia fantástica: Absoloutly the best...very thorough exam, and explained all my options. Everyone in the practice were very high level caregivers. What I appreciated most is how they made sure my cat was not in distress and the assurance he would be ok.

Experiencia negativa: My dog got into something we went there they took the 180$ payment (my dog is lethargic he’s shaking his eyes are twitching he’s throwing up n EVERTHING else) SOMETHING IS WRONG. they said it would then be 700$ to get his treatment but they won’t take payment plans so they sent him home WITH NOTHING. on top of the staff is really unprofessional when I called in the phone she was giggling and laughing we sat there for hours to be told OOOP can’t do nothing while getting laughed at in the process. It’s just funny to me how people can get away with stuff like this THIS IS MY DOG MY PUPPY and theses people don’t seem to get that a puppy he’s not even 15 pounds dude I don’t know maybe I’m at a loss taking my dog here. Tell me they can’t do nothing orrrrrr it’s 700$ for them to do something isn’t this an emergency clinic idk it’s not there dog right? So it doesn’t really matter if he’s ok or not.

Experiencia fantástica: I feel Freya was well taken care of. Our vet tech was awesome. Freya seemed to like her and the vet What I appreciated most is the caring attitude from all.

Experiencia fantástica: Dr.Rotenberry was amazing and helped me save my dog and the front desk staff Tyla and Nicole helped direct me to the location over phone from cañon city.

Experiencia negativa: These people are horrible. They kept my cat in a chamber where his litter box was dirty and soaked in urine. He was clearly neglected, and he ended up dying anyway after they charged me over $10,000+. When they brought my cat back in, he didn’t even have his oxygen tank. He was visibly suffering. There was no urgency, no compassion, and no remorse. It was obvious they didn’t care about my cat’s well-being only about money. They also put me on CareCredit and told me I wouldn’t have to pay, which turned out not to be true. I’m now stuck with $450 in interest charges because of their misinformation. These people do not care about animals. If you love your pet, think very carefully before trusting them.

Experiencia fantástica: The staff was amazing, professional and very informative. They took care of my pet and saved her life. They explained every step very thoroughly. She is getting stronger everyday. I will recommend this clinic to everyone. All of them. They are very professional they make sure each and every pet is taken care of constantly. They are all amazing! They all work well together. They give facts and don't sugar coat. Which I appreciated there is no time to dance around a bush. They care about the pet and the family. Pixie is getting stronger everyday and doing very well. Thank you to all of the staff who was involved in her treatment and care.

Experiencia fantástica: I rarely post reviews but I need to share that this place has saved the life of my baby boy Syaoran, not once, but twice. Everyone has showed him nothing but kindness and compassion. I am forever thankful to this place. Thank you, thank you! You are all angels.

Experiencia fantástica: Thank you endlessly for taking such good care of our sweet Copper! We are beyond grateful for the attention he received and are so happy to have him home with us today

Experiencia fantástica: Excellent care! Dr. Maybach was beyond incredible, fantastic, compassionate, caring, gracious - there are not enough positive words in the dictionary to describe this vet! I have had many animals and still do ( 68 horses, five dogs, two cats, one pig, four mules) and I have met more vets than I can remember. I have never met a better one in my life. I could not be more grateful that Dr.Maybach was there to treat my dog. The entire staff was also amazing! What I appreciated most is the compassion, understanding and overall caring of the entire staff. Every time i have come it has been a life or death emergency and i have had the best care i could ask for!

Experiencia negativa: This place is a joke. The staff do not care about anything outside of their paycheck. My cat was completely neglected by everyone in this place and suffered tremendously by their poor excuse for care. If you care for your pet DO NOT bring them here.

Experiencia fantástica: It was wonderful, I knew Skye was in good hands, and everyone was very forthcoming with what information they had at the time. Alix, thank you for sending me photos! They are equipped to handle any situation at and time of the day or night. They have a fully staffed facility with vets there at all hours, so you know your pet will get the same level of care at 10am or midnight.

Experiencia fantástica: Over the last 10 years we have been here many times for many reasons with many different animals. Some with happy endings and some not so happy. Each time the staff and Doctors have been accommodating, kind and knowledgeable. The facility is kept clean too. It's not a place you want to find yourself but when emergencies happen I am very thankful they are here.

Experiencia fantástica: The care was excellent and the folks there were very accomodating. The took such good care of Cassady. I would go anywhere else for my animal hospital needs. What I appreciated most is the communication regarding the condition of Cassady and the options available to him. The staff was so kind, courteous and knowledgable.

Experiencia fantástica: So grateful for Southern Rockies Emergency and Specialty! Thank you for being open 24 hours a day! Called in, was treated with respect and compassion. From our intake, progress reports and care for Zeus was incredible! My dog was attacked by another dog and had a chunk of his skin taken off his face! Entire team kept me updated, and they were super busy with more critical patients coming in after I arrived. Staff handled all of us! Thank you Dr. Rottenberry! You are an incredible person and amazing Doctor! Nurse was great too as well as staff. I was scared and you calmed me down and took exceptional care of Zeus. We are doing much better today! Sincerely thank you for your professional service and support! And our bill was very fair and transparent. Every detail explained. I'm thankful for Dr Rottenberry and her staff! The best hands down!

Experiencia fantástica: The care was outstanding both the doctor and everyone else that's all Daisy was very sympathetic and caring Yes, I want to give a shout to everyone that's listed above the front desk the vet tech, the doctor the vet assistant each one of you did a fantastic job each one of you was intent in listening and caring for Daisy so thank you all What I appreciated most is their care, their professionalism, overall of the facility was very clean very neat organized, and even the two gals that was upfront were kind as well

Experiencia fantástica: Everyone staffed was incredible. From front desk to doctors I felt my pet was well taken care of. Every person I interacted with was warm, kind, empathetic & truly made me feel at ease while I waited. What I appreciated most is the kindness of all staff I encountered during a difficult time

Experiencia fantástica: All the staff made an amazing effort to keep me updated and helped my dog as much as possible. Each doctor was amazing and all the techs and assistants. I brought my dog in after having multiple seizures and they immediately brought my dog back and began doing everything they could. During such a scary moment that lasted days the staff helped me so much and kept me informed and thanks to them my sweet girl is back home and is doing so much better.

Experiencia fantástica: Dr Alexandra Shaffer was amazing! Her bedside manner and knowledge put me at ease during a very scary situation. I would recommend her to anyone and everyone. Thank you for being there and being amazing during a very stressful and terrifying time. Her team was excellent as well.

Experiencia fantástica: The staff and dr's were nice, caring, and took the time to explain to us what was happening with our dog, Loki. Gave us the treatment options and discussed with us the outcome of each. When we decided on surgery, we were able to see Loki before he went in, and then they called us as soon as he came out to give us an update. We received follow up update calls the next day as well until we could bring him home. Would definitely use Southern Rockies again. Everyone from the front desk to the vet techs to the doctors, hey were all great! What I appreciated most is the time each person took with us to explain what was going on and how much they care about their patients.

Experiencia fantástica: The care and concern Southern Rockies Animal Emergency gave our dog was top notch. They were very committed to the very best care for getting our dog back home to us. Thank you for taking good care of Sammy! Everyone was great. Extra thanks to the Doctor! And they clipped Sammy's nails! What I appreciated most is that our dog was attended to by experienced and loving staff.

Experiencia fantástica: Sandy was well monitored and cared for while she was at the facility. What I appreciated most is that the doctor ans staff were sympathetic to what we were feeling and took the time to make sure we knew what was happening.

Experiencia fantástica: Just wanted to say thank you to the staff who helped me and my dear Kyrie. With her age, 20yrs, and ailments, it was unfortunately time for her to go and everyone was kind, caring, and considerate. It made the whole transition easier and accommodating. Thank you.

Experiencia fantástica: Dr. Murrane is the most down to earth, compassionate, and realistic veterinarian I have ever met. I truly believe my pets would not be alive today without her. She is not just our vet in moments of crisis, she is family. Four years ago today, we experienced one of the most terrifying days of our lives. The light of my life was attacked by a neighbor’s dog, and in that moment I was certain I was about to lose him. He was gravely injured, with a gaping wound in his side, an ear torn apart, and multiple puncture wounds. I was overwhelmed with fear and heartbreak. Dr. Murrane and her team worked tirelessly and selflessly to keep him alive. Their skill, determination, and compassion never wavered. They walked with us through every step, explaining, reassuring, and fighting just as hard as we were for our dog. Thanks to their expert care and his incredible resilience, he pulled through. I will forever be grateful to Dr. Murrane and her team. They gave my dog another chance at life, and they gave my family hope when we needed it most. There are no words big enough to fully express the gratitude and love we have for her.

Experiencia fantástica: had to say goodbye to my baby very suddenly. the bedside manner of the staff was incredible, and they made sure he was as comfortable as he could be at the end. They were honest with the best course of action for him and it was clear that they valued his comfort over everything else.

Experiencia fantástica: I think reviews for a service like this are polarized because clients are under distress and are more likely to have hard outcomes than at a normal vet. I have taken one pet to this facility that passed away despite extraordinary care due to two silent tumor ruptures, and another pet more recently that is recovering well following a stroke, so feel qualified to speak to both emotional experiences. Both times, the team was competent, compassionate, and kind. They also triage and balance across multiple timelines / imminence very well (which means you might have longer waits if your pet is stable, and that's ok). During my recent visit, I was especially grateful for Nancy's (nurse tech) warm, encouraging demeanor despite our baseline of high concern and Dr. Rotenberry's exemplary thoroughness, patience, and knowledge.

Experiencia fantástica: I felt very good and relieved from my initial contact of calling into the clinic and my pet being taken care of immediately upon arrival. I received updates during her treatment and careful instructions for care after. My pet is doing much better 5 days later. Dr. Shaffer - thank you for caring for her! She is doing much better this week. I didn't get the vet techs or front desk names - but they were also wonderful - working Sunday late evening. What I appreciated most is Dr. Shaffer's debrief after she gave my pet an exam and discussed next steps. Also just the initial contact of calling in and immediate care my pet received. Everyone kept me calm - it was my first ER pet visit.

Experiencia fantástica: Despite how traumatic of an experience it was with our little shih-tzu, the level of care and compassion that was shown to us at Southern Rockies was top notch. We felt so supported and Dr. Schrader took so much time to explain both of our options despite my overly emotional self. Of course you hope to never find yourself in a situation where you have to take your fur baby to the emergency vet, but if it ever happens you want to be in good hands. That’s exactly what we experienced a few days ago. Our dog is back home with us, and is doing so much better. Thank you doesn't even begin to cover it!

Experiencia fantástica: They were attentive and thorough in their explanation. What I appreciated most is the staff kept me updated. Since it is an ER, one never knows how long will be there. They checked in on me and my dog while waiting.

Experiencia fantástica: We came in close to midnight...everyone we spoke to was friendly, efficient, and answered all of our questions. Everybody was great. Give them all a raise. What I appreciated most is the efficiency and empathy of the entire staff. Thank You!

Experiencia fantástica: We’ve been to multiple emergency vets in the area, each one of them took full advantage of our emotional distress and drain us of as much money as possible. This vet was different! They were absolutely amazing and helped address our emergency with kindness and realistic measures. Southern Rockies will now be our forever choice for emergency vet care!

Experiencia fantástica: Excellent care, fast triage and great communication, I'm very happy with everything. Everyone I interacted with was amazing - your front office tech, the doctor, and the tech who gave me Louis' discharge instructions were all top notch and awesome. What I appreciated most is the communication, explanation, and overall high quality care that Louis received - I felt that he was in the right place and the right time.

Experiencia fantástica: Wait time was very short. Doctor and staff were very knowledge and kind. What I appreciated most is I was not pressured into getting any tests or x-rays or scans that were not necessary. The doctor was very confident in her diagnosis and we were very comfortable with what she had to say. We will definitely be back from the future if necessary.

Experiencia fantástica: Thank you to the whole team and Dr. Nimick for helping Abby out this evening. Everyone was so kind and understanding with me and made sure she was taken care of with exceptionally comprehensive treatment. Very grateful for the skill and compassion.

Experiencia fantástica: Exceptional care. I have brought both of my dogs for different emergencies and have received the best care. Dr. Carrol is so sweet and compassionate. Her love for animals shows through. The front desk clerk, the tech who worked with my dog, and the Vet were all exceptional. Dr. Carrol was very knowledgeable and caring. What I appreciated most is that all the staff was kind, empathetic, and compassionate towards myself and other patrons I witnessed with varied issues during my wait time.

Experiencia fantástica: Our beagle was in extreme pain...we were concerned for his life..upon taking him to Southern Rockies the entire staff made him a priority.The staff is amazing and very compassionate. We are very thankful that the issue was identified and we could take him home Our vet tech was amazing What I appreciated most is the quick response to our concerns

Experiencia fantástica: Our Harley developed a sudden severe autoimmune disease that had no known indications. It was an impossible situation and Southern Rockies did everything they could and kept me informed of all of the courses of action we could take as well as their potential outcomes during her hospitalization. In the end, we had to humanely euthanize her, and the hospital had a lovely place for us to spend time with her before she went. So though I never wish to be in a circumstance where I will need to ever use them again, if I ever need animal emergency care I will go straight back to Southern Rockies.

Experiencia fantástica: Great ER staff, so happy they could see us when two other animal ERa were backed up. De. Schaeffer was great, highly recommend.

Experiencia fantástica: Everyone there was absolutely amazing helping me with my baby. Jason is soooo incredible... he's great with everyone who is in a position no one wants to be in. Very calming and just overall a wonderful person. This place is blessed to have such a great guy working for him..... personally I think he should get a raise plus more.

Experiencia fantástica: Huge thanks to Dr Stoneburner and her staff for helping save our Moose! Staff 10/10 She had a life threatening infection, they got her right in, worked within our budget and absolutely saved her life! If you’re in need of care and can’t get seen at your regular vet we 1000% recommend you bring your pet here!!!

Experiencia fantástica: They did a great job of meeting us in an anxious moment. Grateful for their help, and guiding us to how to treat the accidental ingestion of excess Rimadyl. They easily could have taken advantage of our situation but guided us and helped us avoid any unnecessary treatments.

Experiencia fantástica: I am extremely grateful for the care we received when I brought in my dog. The techs were very quick in taking her back and assessing her. They reassured me that all was well with Phoebe. Everyone I encountered was worth remembering, unfortunately, I do not remember any names. What I appreciated most was the care and efficiency of the staff.

Experiencia fantástica: Note: This is a review of our own personal experience with this clinic. I do not mean to invalidate other reviewers’ bad experiences. We visited last night with our pup after having waited in another clinic for 45 minutes only to have his vitals taken and be told “if it is what we think, it could kill him in a few hours but we can’t x-ray him right now, it’ll be another 3 hours to be seen unless his symptoms get worse”. Because of the low reviews we called every other clinic in town first, but nobody had availability to x-ray right away. When we arrived to this clinic and explained the situation, they took him in, took a $500 critical care deposit, and x-rayed him immediately to rule out GDV (we had expected to pay first since it’s not an uncommon practice in emergency animal care). Once they ruled out GDV, we did have a long wait while they treated more critical patients but we had the peace of mind that it wasn’t a life-threatening emergency. When we were able to be seen, the doctor (Mariana Acquaviva) was the sweetest, explained everything in detail, and showed us the x-rays. The vet tech and front desk were also amazing. They relayed all the health history information and symptoms information to the doctor without missing a single detail and were very nice to us the entire night, even when our pup threw up in their waiting room. The estimate was fair (for ER vet care) and they have committed to providing detailed notes for our pet insurance claim. The visit came at an emergency cost premium but I would say the quality of care matched the price. Our boy was doing much better even by midnight when we picked him up!

Experiencia fantástica: We visited the ER with our puppy because we thought he might have eaten a battery. I was surprised how quickly they got us in and out! (no battery consumed in the end!) We were kept informed of every step of the way by the lady at the front desk, the veterinarian, and a couple of different vet techs. I work at a human ER and I really appreciated how efficeiently things were run and how positive and upbeat the staff were. Everyone we encountered did a great job. The receptionist was helpful with answering our questions and juggling the phones and people in the waiting room. A vet techs/assistants helped us with intake questions and let us know that the x-ray was completed. She was very friendly, knowledgeable, confidient, and professional. Another tech brought us our puppy back at the end and she was also kind and friendly. The veterinarian was prompt with communicating our results and was also friendly and professional. What I appreciated most is that our pet was taken back immediately for evaluation and x-ray with prompt communication of the results.

Experiencia fantástica: The care was excellent. Much appreciation to all who helped with Poppy. Front desk staff was so nice, techs and vets were amazing. Thank you all. So appreciated the immediate response at front desk by a tech who got my cat into an oxygen room right away even though it was a very busy night there. Vet techs and Vets were kind and responsive and kept me informed.

Experiencia fantástica: The care was excellent. The tests, fees and outcomes were thoroughly explained to us in understandable language. The vet was very kind and able to spend time with us and our pet. She answered all of our questions and concerns completely and thoroughly. What I appreciated most is the vets willingness to spend time with us and to listen to our comments and concerns regarding our pet

Experiencia fantástica: They saved my baby boy’s life! Dr Sloan Miller and her team here are literal angels on earth! My Charlie boy is back to himself and as happy as can be!

Experiencia fantástica: My dog had an emergency and this place is open 24 hrs, my dog was taken straight back to be cared for and kept stable until they could get to treating her. The staff was kind and very compassionate. It was a very long wait but was glad for the opportunity to have her seen in the middle of night when these things happen. I thank them for this imperative valid need for the community. I just wish we had one in every city. I highly recommend them.

Experiencia fantástica: I had to say goodbye to a dear friend last night. They were very kind and gentle easing his pain. They were respectful and compassionate; more so than they really needed to be. They didn't rush us through the process or rush us out after. Thank you for making a terrible night just that little bit less painful.

Experiencia fantástica: the staff here are so caring and patient with me and my baby okko. i’ve never been more scared than when i took her in and the staff really took time to give me as much information and reassurance as i needed. they are keeping her very comfortable and happy and loving. i can’t even begin to describe how they have helped me through my baby girls recovery. it means the world and so so much more to me what they have done for me. the staff here really care. i also want to say alyssa gave me a call to update me on my okko and Dr. Sloane was there when i brought her in and went through this with me. their patience and kindness and knowledge made this pet emergency and recovery easier. alyssa really went so above and beyond to make me feel comfortable with the process and when i couldn’t take care of her at home she really stood out in making me feel so much better. they really listened to my cries and pure anxiety attacks and thank you just doesn’t cover how much you guys really helped. picture of my silly girl for your time. thank you all so so much from the deepest part of my heart.

Experiencia fantástica: They were super kind and attentive when I took my dog in for a bad cut. His procedure ended up being cheaper than they anticipated and refunded some of my money!

Experiencia fantástica: I’m really not understanding the ‘No sympathy’ or ‘care free employees’ statements that are being made when I look at the bad reviews. I took my sick six month old kitten here. I eventually had to put her down due to kidney failure, but the veterinarian (Lisa Carroll) was incredibly attentive and allowed me to ask any and every question. The staff was overly sympathetic towards my wife and I. I felt horrible that they had to go through it with us. This was my first ever visit here and everyone was beyond nice and thoughtful. It wasn’t the outcome that I wanted, but I do appreciate the veterinarian and the staff that was present that night.

Experiencia fantástica: My golden doodle decided to eat a kids vinyl Halloween toy. I called the vet and told them we were coming. They took him back right away. Within 10 minutes of walking in the door they had induced vomiting and retrieved the toy. They then had their own fun with it. Thank you so much for helping out my doggie vacuum.

Experiencia fantástica: We took our dog here after he was bitten. Everyone was very caring from the front desk to the Dr's. They were very thorough in their assessment of the situation and provided clear communication on what they thought was the best course of action. Would definitely recommend for emergency needs.

Experiencia fantástica: I give this place a five-star because of the fact that they helped us save our dog's life we have a very small family in every part of it is important to us and I would like to say that with their help they became part of our family to help us make sure we took care of our dog properly and with their support and their knowledge and skills they have provided us with everything we needed to save our dog's life and through everything that they did for our dog thank you guys so much for what you all did for our dog we thank God for people like you all helping people like us God has made you a blessing to people and you should be proud of yourself thank you guys again for everything and may God shine his grace and mercy and love upon your entire team!!!✝️✝️

Experiencia negativa: Sat for 3 hrs in the waiting room, plus 3 additional hours in the exam room to be forgotten and then finally be told that ‘we are too busy’ and we might be able to see you in a couple hours. A vet finally came in for a brief 3 min to exam my dog. The vet removed the bandage that was covering and keeping my dogs wound safe and clean. The Vet said she was too busy to replace the bandage/wrap at the time and had to move on to another room. After leaving, my dog was left un-bandaged to lay on the floor bleeding. There was plenty of blood streaks and spatter to have been cleaned up after we checked ourselves out. In Short- I bring my dog in bandaged with an open bleeding wound, wait for 6+hrs to be seen for <5 min, leave without a bandage on because you were ‘too busy’, and get charged for ~$130… where in this do you see this kind of service/care worth the price? Great job guys, definitely don’t recommend and have made it know by word of mouth to stay away from this facility. Front desk said we run the same way as a human ER. Understandable. If I brought my child in with an open wound that was bandaged, would you tell the patient we are too busy to wrap it back up or do anything and say ‘we may be able to check back in on you in a couple hours’?

Experiencia fantástica: Great care was shown to our pet and all our concerns were heard and taken seriously. We loved the intake staff member who checked us in and took vitals, the tech we saw, and the doctor we saw. All were so kind and professional and reassuring. The staff communicated our various options and took our own opinions into account.

Experiencia fantástica: The entire staff was so kind and understanding, the vet sat down with us and explained all the options we had and answered every question with compassion. Even though they were busy and it was late none of the staff let that effect how they treated us and my dog. It's very heartbreaking to have a sick dog and having the staff be so kind made such a difference and was greatly appreciated.

Experiencia fantástica: Staff is awesome and quick! Front desk What I appreciated most is staff friendliness. Took great care of my Luna!

Experiencia fantástica: Took really good care land kept me informed about my dog while in their care! Everyone from the front desk, vet tech and Dr were wonderful ! What I appreciated most is the communication between myself and the Dr about Chip while he was there.

Experiencia fantástica: We only came in for a consult and exam, which was prior to my cat beginning I-131 therapy but it was a pleasure meeting with and discussing the details with Julie. I greatly appreciated her kindness and thoroughness and demeanor toward my little Runty. Julie, thank you for getting back to me so quickly and showing such wonderful consideration and care for my little Runty What I appreciated most is Julie being so communicative, supportive, kind, and caring, and the doctor also seemed to share those qualities.

Experiencia fantástica: My dog developed an acute illness and I PANICKED. I’m new to Colorado and chose to bring my guy here after a co-worker recommended them. I called first and spoke to an incredible person who was so patient and answered all of my questions. When we got there, it was busy with some very ill animals, so of course there was a wait. After seeing how the staff attended to the actual emergencies, I will absolutely bring my dog here for after hours care and suggest this practice to absolutely everyone. After we were checked in (by the same amazing human who answered my phone call) we waited, again to be expected given the circumstances. But when it was our turn to be seen, I was outside with my dog and staff came out to find me, apologizing for the wait. The vet came in and I told her what was going on and she immediately knew what was wrong with my dog. Ran some tests to confirm, medications, and we were out of there. The vet tech who discharged us? Phenomenal. Even though they had so much stuff going on, I felt as though they had all of the time in the world to listen to me. Every last employee. If you need emergent care for your animal, this is the place you want to be.

Experiencia fantástica: Our 5 month old pup got into some lilies last night. Their team was so amazing and helped our girl get the help she needed before anything serious happened. The front desk even though over whelmed was delightful and the doctor was great with our girl. I would highly recommend!

Experiencia fantástica: Good setting, efficient check in process, and a very attentive Vet tech and Vet took care of my litlle sick Shih Tzu, Oreo Cookie. It worked and I would very much choose this location again when or if one of my doggies need assistance at night.

Experiencia fantástica: It was great. Echo is doing fine now. My only complaint is the wait time but that's pretty much to be expected. I don't recall names but the vet and the receptionist were both very friendly and personable. I was communicated with throughout the whole visit. The cost was reasonable as well

Experiencia fantástica: Great. All folks including vet were nice, focused, professional and FRIENDLY. Definitely not your typical emergency facility. It was an hour and forty minute drive but worth it. As for saving my scottie...THEY KNEW WHAT TO DO AND FID IT! All three were awesome. It's hard to combine professionalism and friendliness in an emergency setting....but they did it. Thanks. What I appreciated most is SUCCESS.

Experiencia fantástica: I was pleased with how quickly my pet received care and started treatment. Dr. Davis and Dr. Driscoll and the rest of the team took great care of him. What I appreciated most is that my pet was seen right away

Experiencia fantástica: Thank you to everyone at Southern Rockies for saving my boy! My dog ingested a lethal amount of his allergy medication. Thankfully I caught him right away and took him here. He was hospitalized and they provided state of the art treatment to help save him. You can call any hour of day or night and they will be there to help and update you. I am truly grateful for the expertise and care they showed us! It was a small fortune, of course, but my dog is here with me and that is all that matters.

Experiencia fantástica: Absolutely amazing staff!!! Without them my dog most likely wouldn't have made it. They were incredibly helpful and kind and helped make the stressful situation become much less stressful. If I could I'd rate them ten stars

Experiencia fantástica: I am truly and deeply grateful to the amazing team at Southern Rockies Animal Emergency. Every single one of you showed remarkable kindness, patience, and understanding—even when I wasn’t at my best. Your compassion and care brought a sense of comfort during an incredibly stressful and emotional time. Your commitment comes from the heart, far beyond just doing a job. Thank you for being there for Kevin & I when we needed it most!

Experiencia fantástica: My pup got rolled over by a car. Not one vet teh by me so I drove the hours to get our pup the care he deserved. I have to say. These folks here are simply amazing! Ready when we got there super tender understanding and alll about your animal. Constantly updating me and allowing me to visit with my pup throughout. Idk what we would've done without yous. Pup is doing very well Thank you for your authenticity, sincerity and compassion. Expect a large bill, however it is explained. In the end money doesn't mean crap if the pup can be saved... dogs r way better than hoomans... thank you thank you... highly recommend

Experiencia fantástica: We had a scare with our puppy Luca. Where we live south C/S. No animal hospitals were open at all. So we found Southern Rockies Animal Emergency +Specialty. Although they are 17 mins away we still have them a chance. As soon as we walked in the tech was very concerned about Luca. He listened to everything we said about the situation. He immediately took Luca back. It did take a couple hours. We didn’t mind at all. As long as Luca was taken care of. Dr. Cayla, the Tech were very nice. They both explained everything about the situation to us. So we could understand. As we were leaving Luca had an accident in the lobby. The receptionist not sure his name but he was so helpful . He gave us paper towels a long with some puppy pads to take with us. Overall the visit was 10/10!!

Experiencia fantástica: I brought my cat in and he was having some serious issues, but not emergent. It did take a while because they were triaging other emergencies and surgeries. They interred my kitty and it was expensive, but they were transparent every step of the way and gave me a variety of estimates. They do have other flexible payment options, so I knew I could make it work. I called probably a dozen times and, though there could be a wait, they were patient and kind to me and treated me with respect and patience. They answered all of my questions and the even notified me through text about any important updates. I think they did the best job they could and, despite the stressful experience for us, they were professional, grounded, and focused.

Experiencia fantástica: Had to bring my dog in last night and he ended up needing one of his "fingers?" amputated. The wait was long and pretty expensive (can be expected from a 24/ 7 emergency clinic). I will say though, the staff were great. I was there well into the early morning and I'm sure I was pretty short with them from being tired / frustrated but they kept a very professional demeanor, answered all my questions, and were upfront with everything from costs to treatment recommendations.

Experiencia fantástica: Dr.Davis helped my Kitty yesterday. He has an enlarged heart and potential asthma after their diagnosis. I got there at 12 pm and didn’t leave until 830pm, which was expected. They closely monitored my boy in the back making sure he was able to breathe and stable. They do this because they need to prioritize more urgent cases. They did run some standard tests to figure out what was going on with him as I do not want unnecessary tests done. They were very thorough, helpful and kind to my boy and I. They do have to talk about tests and the next steps before they proceed so you can understand why they’re running the tests and to get your consent for in case you feel the test is unnecessary or if you have any other concerns. I wouldn’t want them to just run tests and have a crazy bill. I walked out with my boy alive and feeling better when I got him home. He ate as soon as possible which he wasn’t doing that morning. They gave me the proper information and tools for the next steps for me to get him the proper treatment as they did not have all of the equipment he needs which is meant for a specialist. I walked out with my bill under $600. I definitely feel that it could have been worse. Thank you for your care and time Dr. Davis!

Experiencia fantástica: On Wednesday we drove 114 miles one way to bring our very sick 9 month old puppy, Holly, to the emergency room because she was lethargic, drooling, and not eating. We thought she had eaten something and it was stuck but the staff asked if they could also run bloodwork. We agreed and it was found that she had parvo even though she was fully vaccinated! The staff was very helpful in telling us what options we had for treatment and about how long she would need to stay. They gave us papers detailing all the costs so that we were aware before deciding which treatment option we could do. For the two days she was with them they were wonderful about updating us via text or phone call and told us we were welcome to call any time if we wanted more updates. One vet even shared pictures of her so I could show our children how she was doing! When we were able to go get her on Friday they were very thorough in explaining all the care she would need at home as well as giving it all to us in writing. They also gave us a very detailed breakdown of all the costs associated with her care. Everyone we had interactions with always asked if we had any further questions or anything they could do to help us as she was going through treatment. I would highly recommend them for anyone with a pet emergency!

Experiencia negativa: I called on 07/24 and spoke with Amber, who sounded irritated, showed no empathy, and clearly didn’t care about the urgency of my call. I asked her to document an incident involving our dog, who was en route with a family member, but she failed to do so. When my mother arrived, staff were unaware of the situation, showed no urgency, and left her waiting without assessing the dog—despite us having video evidence and explaining her medical history. Our dog, a brachycephalic breed with a small airway and a heart murmur, was experiencing an allergic reaction. Despite her high-risk condition and visible symptoms—vomiting, labored breathing, and weakness—the staff dismissed the situation as non-emergent without reviewing videos or gathering any medical history. They failed to examine her properly or recognize obvious signs of distress. Their lack of professionalism, empathy, and urgency was appalling. In contrast, another clinic immediately responded with concern and action based solely on what we described. They rushed out to help and began treatment right away—exactly how a veterinary emergency should be handled. This isn’t my first bad experience here. Years ago, I brought in a boxer puppy and also encountered rude, uncaring staff. It’s shocking this clinic has any positive reviews, as their care seems inconsistent and often devoid of the compassion essential to this profession. The red flags were there from the first phone call—we won’t make the mistake of coming back again.

Experiencia negativa: Arrived at Southern Rockies Animal Emergency with our 19 month English Bulldog, Sensa. She was having a reaction following a possible wasp sting. She developed labored breathing and lost the ability to stand or walk. She also had an episode of vomiting. My daughter called to give the emergency a heads up and communicate what had happened. The receptionist, Amber, didn’t want to hear what had happened and they would get the story from me when I arrived. Unfortunately, I did not witness the incident, so my daughter had to text me what had happened. This Emergency Vet could have had all the particulars if only Amber would have listened to my daughter’s call prior to our arrival. Upon arrival, I was carrying Sensa, as she was unable to walk. Amber was just concerned that she didn’t have a leash and proceeded to place a leash on her while are dog was having labored breathing Amber then told me I would have to fill out paperwork before she could be seen. Amber did not recognize our Sensa was in trouble. I must be mistaken, but I thought this was an Animal Emergency! After awhile, a person came out from the back and looked at Sensa. She did not identify herself. Was she a Vet or a technician I told her my daughter gave her 2 Benadryl tablets when her symptoms worsened. All this questionable person could say it was too much Benadryl for her, (without weighing her), and she left. I was told to go sit down and finish the paper work, ( while Sensa was still in trouble),and we’d be taken back when they could. I called my daughter and said I was not comfortable staying there due to their lack of concern. Sensa has a third degree heart murmur and an extremely small windpipe as evidence in her medical history, thus the concern for her labored breathing. This Emergency did not care to learn anything about her. I then proceeded to drive to North Powers Animal Hospital. When I told the receptionist what is happening, a Technician and the receptionist ran out to my vehicle and took Sensa back immediately for care. I am so impressed with their dedication to caring for Sensa. I was told by the Vet, that the 2 Benadryl that my daughter gave Sensa was appropriate. She was given IV medication and stayed the afternoon for observation I was given explicit written instructions on how to care for Sensa before we left for home. North Powers Animal Hospital saved Sensa! I am eternally grateful to them!! I will NEVER set foot into Southern Rockies Animal Emergency again!!!!!!! If I could give them a zero x 100 rating I would!!!

Experiencia negativa: WORSE EMERGENCY VET CLINIC!!! The people here lack empathy for both the owner and the animal. They want to talk about all the unnecessary treatment before a diagnosis. It is very clear that this place is more about the money than the care. They will make you sit for hours before they come to tell you anything, and when they do come to talk to you it will be about money first and not the health of your animal. Plus when you first walk in they take your pet away before even sitting you in a room. Which is unsettling. They will charge the maximum amount on anything. They will guilt you into paying it all by using gaslighting tactics. I have dealt with a number of doctors and veterinarians, and this place has by far the worst bedside manner, the worst lack of empathy, and the worst at care. Do yourself and your animals a favor and DO NOT GIVE THESE PEOPLE YOUR BUSINESS!

Experiencia fantástica: My dog died of a massive heart attack when people started setting off their illegal fireworks on June-27, 2025. I'm still distraught. Traumatized. I lost my best friend because of other people's lack of respect for their environment and ecosystems. I didn't know what to expect going to an emergency vetv after 11pm, but I surely didn't expect everything to go as smoothly as it did. They treated him as if he was still alive. Utmost respect. They treated me with the dignity and kindness anyone deserves when in crisis. I know I was extremely lucky and that my stories about little dude were listened to, and admired and cherished because it was one of those "right place, right time" situations.... It's never a good time to loose something or someone so young and still full of life, but whoever the person is at this clinic who helped make sure my Pōnō was treated as the king he was, and everything else, there are no world that can describe how truly grateful we are. It's been almost a month and I still spend half my days in tears unable to engage with the world around me. I can still barely eat.. I've been in and out of the hospital because this grief is doing an insane number on my body. All of the kindness and hospitality..... If I went anywhere but here that night, I probably wouldn't have survived this long. If we went anywhere but here that night, I truly don't believe I'd have any desire to maintain Pōnō's legacy and continue trying to move mountains and change policies and procedures for the people.

Experiencia fantástica: We took our baby Lola this past Monday night due to her getting stung by something on her ear. She had severe swelling and hives. She is our pit bull baby and the sweetest. Dr. Alexandra Shaffer and the Southern Rockies team was super amazing and very tentative and treated us like family. Thank you so much ❤️Dr. Alexandra Shaffer. You are amazing and we really appreciate what you did for us and Lola. Shes doing so much better.