Hannah Pet Hospital

Experiencia fantástica: Sarah did a great job at understanding what I was asking and advised me what we could do. She took care of everything on the spot very quickly and efficiently.

Experiencia fantástica: Everyone here is an all star. Especially Shannon Miller among with Stacey Wanos. Willing to help and accommodate at every step of the way. My pets have experienced exception Veterinary Care. The service is outstanding. Worth every penny.

Experiencia fantástica: Tina Meyers was such incredible help to me regarding my billing needs. She was warm, flexible, and really worked to find what would work for and most benefit my needs. I highly recommend her!

Experiencia fantástica: I've been taking my girl Deja to Hannah's since she was 8 & she is now 17. They ARE amazing @Hannah's. The monthly price for Deja is very reasonable for a senior dog who is still sassy & trucking along! lol - Deja has had nothing but 'the' good that Hannah delivers/offers.

Experiencia fantástica: They saved my cat from an intestinal blockage that could’ve killed him and helped me with the trauma it was giving. I truly cannot recommend Hannah Pet hospital enough. I don’t know where I’d be without my lil boy peaches

Experiencia fantástica: Shannon needs to be doubled she is the greatest always helpful and friendly walks me thru doesn't make me feel dumb. Get more like he

Experiencia fantástica: Tina was amazing she was a great inspiration very friendly, definitely a great help with and my acct. Definitely need more people like on your staff

Experiencia fantástica: I absolutely adore Hannah's pet hospital!! Their team in billing is absolutely incredible. Shannon is so helpful and so kind she was totally understanding and worked with me to get my dog's pet care membership back in good standing So we can continue to be a part of the hannah family which means a lot to us.They take such good care of our animals and truly treat you like family.I recommend this place to everyone that has a fur baby

Experiencia fantástica: I worked with Sarah in pet services to get my pup setup and she made the process so quick and easy!!! She clearly explained every step of the process and answered every question I had.

Experiencia fantástica: These guys are fantastic, but they literally saved my Luna.Dogs , life and they're helping to rehome all twelve of her puppies

Experiencia fantástica: I'm realy appreciate every one of part of the Hannah pet service they not only take care of your special pet family member they take care of you too. I have a personal situation and In billing department Shanon and Tina are very helpful. But this time I talked with Tina and I want to say thank you, for be patient and listening to me and try to find the best you can to find a solution for me and my doggy. God bless all of you specially to you Tina and thanks again.

Experiencia fantástica: My dog has major anxiety issues call it ptsd. But they are very kind and understanding. It is so worth taking your animals there. I cant remember all of the names of the people there who helped me. But my dogs name is quvo and to all of u who have been there thru the beginning of this journey I want to thank u. Becuz it is a journey with a dog who suffers with doggie ptsd. Becuz i suffer from it. Anyways thank u to a most amazing team.

Experiencia fantástica: Stacy was a very kind front desk person who was very efficient and helpful. Jenny is by far the coolest vet in here and I love when she is taking care of my doggies! She listens and acts quickly and helped coconut with her itching! Jenny is incredible. Thank you!!! I recommend everyone to come here. I’ve saved so much money being here. I’ve been with Hannah for 8 years now. Still going to stick with them!

Experiencia fantástica: Great experience, appreciate. Was on time. Very nice with my dog June. She's a nervous nellie. Answered all my questions.

Experiencia fantástica: Tina Meyers is on top of customer service at Hannah’s Pet Hospital, ask for her. She creates solutions and goes above and beyond. Thank you so much, Tina!

Experiencia fantástica: Thank you from my heart. I needed guidance on the end of life process for our pack elder Delores. Tina Meyer stepped in and stepped up. She carried me thru the initial stages with such kindness. Tina and Sarah have also been wonderful closing the loops this morning. It mattered. What you did mattered. Delores departed yesterday. We love her!!! We miss her.

Experiencia fantástica: Tina in the financial department was so helpful in managing my account. If you need to talk to their billing department I would recommend speaking with Tina, she is great!

Experiencia negativa: Called in & showed up for a shot my dog needed (we’d NOT been informed about last year)… and to top our visit off they did NOT have the medicine for Joy’s shot and we waited 40 minutes to be told this. I do not like the changes Hannah … you need to get your act together… plus you have raised the monthly rates. I received the “news” from a lovely Hannah representative … you should give her a raise and communicate better !

Experiencia fantástica: I seriously cannot say enough good things about Hannah Pet Hospital. Sarah in member services is an absolute rockstar — kind, patient, and genuinely helpful every step of the way. When Ziggy needed surgery, knowing it was covered took so much stress off my plate and let me focus on what actually mattered: helping my pup recover. If you’re on the fence about joining or even speaking to them, this experience alone made it worth it for me. Grateful for the support and peace of mind!

Experiencia fantástica: Emily is such a great dog trainer and person. She not only understands my young dog needs but is able to explain things completely to myself and my pup. She understood my pup issue in a certain class and suggested a different class would be better which now my pup is flourishing in. I absolutely love the training classes and so glad they are offered with my monthly fees otherwise I would never be able to afford these training classes.

Experiencia fantástica: Tina in Billing has created an experience for me I rarely experience in today’s contemporary organization. Her compassion, empathy, communication and lived experiences made me feel that, and more importantly my pet’s needs were the top priority. All Hannah employees can learn from Tina and her commitment to excellence. Thank you for bringing you, Tina

Experiencia fantástica: The care is excellent. August L. was our vet tech at our recent visit after my dog injured his tail. She was amazing and really helped him through a tough visit. And Hannah means that we never have to make health decisions based on cost. It's a great place, and I absolutely recommend them.

Experiencia fantástica: Sarah was absolutely kind and incredible! She treated me better than the vet clinic I have been going to for over a decade. I greatly appreciate her knowledge and kind nature.

Experiencia fantástica: Dr. Horner and the medical team on the west side are amazing! We have been owners from the very beginning and now have our fifth dog on the plan. With Dr. Horners help our last two dogs lived longer than they would have if we had been forced to make excruciating decisions based on finances alone. We got extra time with them that is so valued and appreciated. Currently, the team is helping my son’s dog thru an elective gastropexy surgery, so that he will not be at risk for an emergent or deadly episode of “bloat”. Without Hannah, my son would have to make a difficult decision to electively pay thousands of dollars or risk his dog potentially dying of bloat. The peace of mind is invaluable. Budgeting a realistic monthly bill, knowing our pets are covered for anything, is so worth it. The whole medical team are wonderful to work with and really care about our critters. I cannot recommend them enough.

Experiencia fantástica: Friday the 14th of March I had to put my Rottweiler/ Mastiff down because of his history with hip dysplasia and it was one of the hardest thing I've ever done but the people at Hannah Portland we're absolute angels! They were so kind and caring especially Amy Anderson Dr. Wisler and the other vet that put my dog down on Friday.I cannot say enough thanks for all of your assistance with my dogs compassionate euthanasia and giving me all the time I needed to say goodbye to my 3 year old beautiful boy Duke!!

Experiencia fantástica: We have been with Hannah for over 5 years now and it’s always been great! They treat my fur babies so well & Tina Meyers in billing is always super helpful and kind! Highly recommend

Experiencia fantástica: She has excellent customer service skills and a very pleasant attitude. I loved the quickness of the process

Experiencia fantástica: They're always extremely helpful, and Tina made it very easy to set things up over the phone!

Experiencia fantástica: Very good service from Tina Meyers she helped us very well and was kind and patient!

Experiencia fantástica: Emily is absolutely wonderful! She has been incredible with our new puppy, Macy. As a first-time puppy owner, we appreciate how patient, knowledgeable, and reassuring she is. Emily takes the time to explain everything clearly and makes each session both informative and fun. She is not only great with puppies, but also incredibly kind and supportive with us as owners -always going the extra mile and genuinely caring about our progress. It’s so clear how much she loves what she does and how invested she is in both people and their dogs. We are so happy to be part of Hannah Pet Hospital and feel lucky to have Emily as a trainer. The care, enthusiasm, and professionalism she brings to every session are unmatched. We look forward to many more training sessions with her.

Experiencia fantástica: Excellent service at a reasonable price! It's good to have a place like Hannah Pet Hospital to bring your dog for their needs! The staff is very knowledgeable and helpful towards the customer. I really appreciate this after a long day at work! Good Job Hannah!!!

Experiencia fantástica: Called customer service and spoke with Tina. Tina was so helpful. She took the time to resolve my account and answer all my questions.

Experiencia fantástica: I called in to hannah pet with financial struggles I was laid of work and Tina Meyers helped with above and beyond customer service she didnt judge my situation and offered guidance and a solution that I didnt even think was an option it offered relief and I am grateful I got her as a representative. I highly recommend Hannah pet and thank you Tina for helping me in my time of hardship. Called again because coffee starting a new job and once again Tina helped me She has always had great understanding and helpful i really appreciate her help when bi was first struggling and then again this time too. She kind and caring and easy to talk to and doesn't make you feel judged I really appreciate her!

Experiencia fantástica: Shannon Miller was a great help when I called to update my card on file and schedule an appointment for our puppy. People like her are what made us choose Hannah Pet Hospital.

Experiencia fantástica: I have been with Hannah of the pet Society for about 10 years maybe 15 years now and I’ve had a really good experience with them. Yes, they technically own your pet but it’s just for legal purposes and the pet always stays with you so it doesn’t really matter. what really matters is that they provide care whenever you need it even if it’s in the middle of the night. When my cat was dying, she was admitted overnight for a couple of nights, and I was able to go in the middle of the night visit her before she died And they were super accommodating. They are also very helpful when sometimes I need help with the bill and they’re able to help me out. Shannon Miller was the agent I spoke with and she was very professional and quick to assist me. I appreciate all that you guys do.

Experiencia fantástica: Dr. Armando was extremely attentive and helpful with my cat who had a recurring hematoma. He went out of his way to make my cat as comfortable as possible and spoke with me several times to help decide the best plan of care. Zoey is a nurse at the Portland location and she is also very helpful, thorough, patient, and great with Reginald. Thank you!

Experiencia fantástica: I had an appointment for my dog buddy at 5 but they got me in early. Tan helped me get some flea medicine for buddy. Tan then trimmed buddy's claws even though buddy didn't like it much. He was great.

Experiencia fantástica: Sarah was so nice and made switching my plan over so easy, my pup and I can’t thank her enough for her kindness and support ,an absolute superstar to work with!

Experiencia fantástica: Tina Meyers helps save the day again! Thank you so much! You are awesome and we appreciate you very much!

Experiencia fantástica: Hanna has been the most wonderful blessing for myself and my family. They have helped us thru many years with our pets. They have always been very kind and helpful, and they offer good quality care to those who need it. I will always highly recommend them.

Experiencia fantástica: Called to adjust an upcoming payment. Tina is always great to work with and we appreciate her.

Experiencia fantástica: Jazmine was our dog Millie's agility trainer last week. She was knowledgeable and patient, especially with us, and responded to our questions. All around good job.

Experiencia fantástica: I have been with Hannah for 2 years and have always had an amazing experience. I have two rescues with some pretty strong behavior issues and the teams at both the Portland and Tigard location have been incredible. I recently had a service issue and Tina with the member advocacy group was just amazing. She listened and helped me understand the inner workings so that I felt good about the current path to my cats care. I really appreciate how warm she was and the empathy she showed. She had solutions and we landed on a way forward.

Experiencia fantástica: When I was blessed and surprised with my very own puppy, Nova a few days ago it was a no brainer where I would take her for care! My granddog, Bullitt is and has been a patient for quite awhile now and I’ve always been impressed with the way we’re treated and taken care of by Hanna staff. More importantly Bullitt never cries, barks or gets scared to go inside and that’s all I really need to know!! I’d be completely wrong if I didn’t give a huge shot out to Sarah for helping get us enrolled. Sarah went above and beyond and her customer service is exceptional and refreshing, something really lacking these days to say the least. She’s a true rockstar, scratch that, she’s THEE rockstar and I’m confident and look forward to Hanna Pet Hospital taking care of the newest member of the Brown family. Thank you!!

Experiencia fantástica: I got my puppy Bell in 2012 from Hannah and paid a reasonable monthly fee for total pet visits, all the pet accessories needed and free food delivery. 14 years later my puppy has grown into the best little dog ever. I now live in a nursing home in Santa Fe New Mexico and my little girl is the favorite of all the pets here. Everyone is amazed when I let them know how old she is. They all think she’s a puppy still. She has a bounce in her step still. I couldn’t be happier with Bell. She’s smart and friendly and still as cute as ever.

Experiencia fantástica: Great customer service shannon miller was a complete help to me for me when i had a small account issue

Experiencia fantástica: Sarah and everyone here is amazing they took my 2 year old Pitbull SD that was not eating and was so sick he had to have emergency surgery and instead of asking for 2000+ up front I paid a low deposit and the rest spread over 12 months and for someone like me who doesn’t have 2000$ to drop at a seconds notice they saved my baby

Experiencia fantástica: Tina was fantastic with helping me get my bill paid, and even let me know the bill would be decreasing which was great to hear. Thank you, Tina, and happy holidays!! <3 love spinach dip and cinder

Experiencia fantástica: Both times I’ve seen Dr Aldo I was very impressed. He proves he really cares about our pets. Very kind and compassionate.

Experiencia fantástica: DR ALDO and Miranda were very caring and gentle with Cyrus today. It's easy to tell that everyone here at Hannah genuinely Love and Care about these animals. Thank you everyone at Hannah for doing what you do!

Experiencia fantástica: Worry free all around medical and dental care for a monthly fee. Peace of mind knowing that just about any ailment is covered and you don't have to come up with a huge amount of money when you pet is sick or injured. They have en emergency vet as well for after-hours, but the non emergency location will take walk in during business hours. Sometime the medication doses change depending on who is filling the prescription. I recommend this for any pet. They have been a huge life saver for my cat.

Experiencia fantástica: I called Hannah Pet Hospital today after my daughter brought home a new puppy. We already had a care plan in place for our senior dog, and another dog who was seeing a different vet—so suddenly we had three dogs and I really wanted the convenience of having them all cared for in one place. Sarah from the membership team was absolutely wonderful. She took the time to explain all of the plan options, answered my questions clearly, and made the entire process of getting our two additional pups signed up incredibly easy. She was knowledgeable, informative, and genuinely helpful, which gave me complete confidence that I was choosing the best plans to care for our fur babies. Thank you so much, Sarah, for making this such a positive experience!

Experiencia fantástica: We have been part of Hannah since 2019. They are wonderful at keeping my two dogs and cat healthy. My cat has a chronic condition. It would be crazy expensive to manage without this program

Experiencia fantástica: I'd like to thank Hannah Pet Society for their quick response to me getting my dog looked at today with their busy schedule. Special thanks to Dr Armando & Dr Valeria for the care they gave Buttonz today.

Experiencia fantástica: Amazing group of people and so welcoming, they take care of my two boys Salem and midnight so well totally recommend you to bring your boys and girls here. Sydney is the best she always takes amazing care for them and helping them out at all times Shannon is also a very amazing woman who helps out so much who I’m very thankful for, I’m just very thankful for this company and community of amazing people who work at Hannah’s. Even especially in the billing portion Tina really helps out and is always a great help. Like I said this company is amazing !

Experiencia fantástica: Emily and Taylor were able to get my dogs RX done the same day. Very nice, professional and great attitudes!

Experiencia fantástica: This is the best pest hospital!! We tried Banfield and believe me that's all the way losing money and no care for your furry family member. This is the best option for you and your love one. The staff is super kind and they are always helping you in whatever they can. This hospital has (with no additional.cost) training sessions. My Vet's name is Sofia and she's amazing.

Experiencia fantástica: Dr. Aldo is truly the most amazing compassionate person I’ve ever had the pleasure of being helped by in the veterinary world. I truly believe he was born to be in this line of work. He is obviously a veterinarian but not only did he take a huge chunk out of his day to help work up solutions for a complicated medical situation for my senior dog and I, he helped me feel more understood and listened to than anyone else in my journey with helping my dog recover. His intelligence and pure compassion will forever have a lasting impact on me, he didn’t know this but I was barely hanging on from the stress of the situation and by being such an amazing caring individual he revived my hope. He gave my dog more time than I ever thought was possible and made himself available for anything my dog needed. He always remembers my dog by name even though we have 2 others on the plan and that’s really special to me, he never misses a chance to ask about how we are both doing which is amazing when I’m sure he helps tons of other fur families. I will forever be in debt to him and cannot believe how lucky my best friend and I got to cross paths with him. Thank you Dr Aldo keep being you, you are a blessing to pets and their families.

Experiencia fantástica: Tina was extremely helpful durring this holiday season. She was able to help me set up a financial hardship payment where I was able to pay half of the usual monthly bill and this has taken a great deal of stress off my shoulders! Thank you so much!

Experiencia positiva: Update still lacking on communication. Dropped my pet off for a neuter at 7 am and almost 5 pm with zero update or eta on pick up even when I called. My other cat got fixed 2 weeks ago and same thing. They give zero notice on pick up times. They like to call 30 mins before closing and expect you to pick up pet with zero notice than call you 30 mins later asking for an eta when your now trying to pick up kids from after-school program to get there before closing. The communication is trash. This is not a new issue. This is years and years of the same trash communication. Ive used other vets and always had a clear time for pick up after a pet got fixed.

Experiencia fantástica: Hannah has been providing outstanding care to my dog since we met him here 13 years ago tomorrow! As he has aged in the last years, they’ve really stepped up to deliver great care, including acupuncture and a monthly injectable that has allowed him to remain frisky and active as he nears his 14th birthday. I am truly and deeply grateful to the staff at the Gateway and Washington Square hospitals for their care. Jenavieve, his nurse today, once again was super friendly, competent, resourceful, flexible in getting him everything he needed today. Emily at front desk made check-in and -out easy. Thanks!

Experiencia fantástica: Special thanks to Sara for consistently making my Hannah Pet experience a pleasant one! Being a responsible pet owner can be very expensive and stressful. HPH makes it affordable and so much easier to sleep at night knowing my fur baby is protected!

Experiencia fantástica: Shannon Miller is an ANGEL! She and the team have accommodated my needs each step of the way and I would highly recommend anyone needing pet care to contact their team! I appreciate Hanah Pet Hospital to the fullest!

Experiencia fantástica: I call today and spoke with Tina. She was a great help after I shared a situation I have. She kindly offered a solution and believe me it was great. She took a weight out if my shoulders Thank you Tina

Experiencia fantástica: Those who say “tHeY oWn YoUr PeT” are idiots. I’ve had multiple pets signed up for Hannah. There’s a cancellation fee if you cancel within a few years. If you ADOPT DIRECTLY thru Hannah, the rules are different - you’re leasing the pet. Otherwise after 15 years this is the best place ever and highly recommend.

Experiencia fantástica: Tina Meyers was incredibly kind and helpful. I am moving and needed help navigating my membership and she was nothing but patient and informative during our phone call. I highly recommend her!

Experiencia fantástica: Shannon Miller was great! She helped me get my account not situated since I’m in a bit of a financial bind at the moment. She was able to set me up with something I could afford and handle while still being able to keep the coverage for my pets. She was also able to set a couple of appointments for me as well. Great people and pet focused organization. I appreciate them.

Experiencia fantástica: In the last 20 years we have been with Hannah through three dogs and one current when I hear other people talk about pet insurance the hassles and the extremely expensive monthly cost that they have are horrible Hannah is extremely reasonable and absolutely amazing and we even had to use the emergency hospital twice with one of our dogs what a comfort to know they're there 24/7 for any emergency and then the compassion that they showed when it was time for them to cross the Rainbow Bridge was so comforting. With our current dog Lexi we get stopped so many times and when a conversation is started about dogs I ask if they have any pet insurance and recommend to them Hannah... if there were 10 Stars I would give that to Hannah we've not had one negative experience in 20 years and in this day and age that says a lot...thank you Hannah no matter if it's a routine check up or a medical concern you give such wonderful care to our four-legged family we am so grateful for you.

Experiencia fantástica: When you're new to Hanna, you will have the distinct pleasure to speak with Sarah. She has the magical attributes of AMAZING customer service. Some might even consider her a unicorn. My experience with Hanna began with her, I always received 5 star service, even having a "special" orange cat. The only reason I canceled my membership is because my daughter put my cat on her insurance. Sarah made it so canceling my membership was feasible. She had abilities to be compassionate and calming. I highly recommend Hannah, half because Sarah, half because they are a good pet hospital.

Experiencia fantástica: I worked with Sarah during the enrollment process and she made it so seamless and stress-free. I haven't had an office visit yet but if this is an Indication of what is to come i look forward to Hannah providing care

Experiencia fantástica: Tina Meyers was very reassuring and made me feel like I wasn’t alone. Super comforting! I’ll never forget that phone call!

Experiencia fantástica: I was so happy to find this place when my 15-year-old dog had a medical emergency. They were the only place that was willing to see me right away and understood the urgency that I felt. It means a lot to me to have veterinary staff that care and understand that my dog is more than just a pet he’s family. Thank you to all of the staff and most recently August & Crystal ❤️

Experiencia fantástica: Everyone seemed to take good care of my cat, however they did say he was in pain from having crystals in his urine but never gave him any pain meds when he was there all day & overnight and we were never sent home any pain meds. That was very concerning to me.

Experiencia fantástica: The Tigard clinic is really nice. Sarah was so nice and helpful!! She called and checked on us after our appointment. So was Kendra!! We appreciated all the kindness!

Experiencia fantástica: August was just amazing! They actually read Ollie’s record before greeting us, she knew he was nervous right away and noted he was on Gabapentin and Clonidine and took us to a private room. This helped ease Ollie’s anxiety and ours, as Ollie had had a hard time with vet visits. She was so attentive and understood exactly what we needed. She even let me know I can request a private room every time so we don’t have to stress about it. Thank you thank you!!

Experiencia fantástica: Hayley was so kind and sweet with my girls. She had to clip their really long nails and talked to them and stroked them to calm them down. I hope I always have Hayley for my pets. Their nails look fabulous!

Experiencia positiva: I've been with Hannah a few years now. When my dog was mostly healthy it was fine. The structure of paying a flat monthly fee and then having everything covered really works for me. However my dog is older and is having serious health issues. The level of care at Hannah feel very impersonal, rushed, and is not comprehensive. I think it's just due to their business model. The staff are always friendly and competent, but they just don't have time to devote to you or your pet. They also are either not willing or not able to really go above and beyond, medically, for your pet. If you pet has a complex health concern you run the risk of receiving subpar care.

Experiencia fantástica: Lovely experience. Tina was very helpful, efficient, kind and easy to talk to. I am thankful that all of my questions were answered with such ease. Thank you Tina!!

Experiencia fantástica: What an amazing veterinarian. Dr Armando was very thorough and so attentive to Alfred my grand-pups needs and comfort. He has such compassion for the patient and the owner. I left with every single one of my questions answered to my comfort. Thank you Dr Armando and to the ladies up front for being so easy going and helpful. Bless you all!

Experiencia fantástica: I had an issue with my billing and when I called in, Tina was very helpful and understanding. It can be awkward or uncomfortable to deal with finances but she was kind and made it easy to get things handled. I really appreciated it!

Experiencia fantástica: One of my dogs is through you and has great service. Signed up my other dog. She has issues and didn't realize the additional fee given her issue. Sarah is amazing and worked with me and the confusion. 25 million stars. At the end of the day. They just want what is best for pets.

Experiencia fantástica: Tina was SOOO helpful and walked me through the process so well. I really appreciate how she handled my situation with the manor that she approached me with. I really value authenticity and she made me feel like she truly understood my situation. Would give 100 Stars if i could.

Experiencia fantástica: I am so grateful for Hannah. I have three pets, two cats and a dog. They are quite literally keeping my kitten alive. She has Pika, and probably would have died had I not found hannah or atleast would have been kept at another vet. There is no way I could afford those bills anywhere else. Their insurance program is amazing. Im also hankful for it. The techs are so nice and receptive, the doctors are great. Really they make everything so easy. Also the the accounts team has been great at working with me regarding payments etc. Special shout out to Tina for being ao helpful and on top of things.

Experiencia fantástica: Hannah pet hospital has been amazing for my elderly chihuahua she gets all of her care she needs for one payment a month. Tina Meyers has been great with handling my payment schedule, I get paid at various times of the month and they are always willing to work with me and are very flexible with the payment date.

Experiencia fantástica: Training class has been going very good now that Archie and Lucas have been able to get back into the specific training they need with Jasmine and the new trainers.

Experiencia fantástica: I have been a part of the Hannah Society for over 10 years. Through all the growth and changes they have always kept my pets in mind.

Experiencia fantástica: Tina was wonderful in working with me. Due to issues I was out of work and went a while without a paycheck. She made it so I could catch up without further distress to my bank account. I have 3 cats on the program. 2 of which h have been Hannah pets since they were 9 weeks old. They will be 12 next May. I love Hannah for my pets.

Experiencia fantástica: Been taking my animals to Hannah for over a decade and they have always provided excellent care.

Experiencia fantástica: Sarah is absolutely wonderful and so pleasant to talk to. I just got two kittens and she was fabulous at explaining all of my options and getting me set up for success with them. I’m very grateful to have such wonderful people in our corner. The peace of mind they bring is priceless. I know that if anything goes wrong with my girls, they’ve got us covered. Thank you again! Sarah’s a rockstar!

Experiencia fantástica: They have taken such good care of our girl since she was a puppy. They've helped her in so many ways from vet care, training, emergencies, and medicine . We are so thankful.

Experiencia fantástica: Sarah was awesome! I just moved to Oregon from Baltimore and my poor girl biscuit ended up having a vaginal prolapse. I was so worried and was not prepared to cover an emergency surgery after my move. Sarah was very informative and diligent in making sure I would be able to split my payments over time and get my girl the urgent care she needs without breaking the bank! It’s made me much comfortable in a new state and I will be using Hannah Pet for all my animals and their needs. If you’re looking for an affordable solution and great care and customer service. This is the place to go!!!

Experiencia fantástica: hannah pet portland location is excellent. every care provider here seems to genuinely care about my pets and their health and they always make sure to fully inform and reassure me as a dog mom. I took my pup to the emergency location because he was having some very concerning symptoms and he wasn’t able to be seen immediately so I called the portland one and despite being so busy, they told me to bring him in and they assessed him and were able to treat him. they have exceptional communication and are always kind and helpful. being a member with hannah pet has saved me so much stress and anxiety and money, especially in emergency situations! I love this location, you guys truly care about animals and it shows. we appreciate you immensely

Experiencia negativa: PET OWNERS PLEASE READ!!! If you’re considering Hannah’s, please take the time to read every word of their membership agreement — not once, but several times. In my personal experience, you’d be far better off paying a monthly care fee to Banfield or a regular veterinary clinic where you maintain full ownership of your pet. One thing many people don’t realize is that under Hannah’s structure, they legally own your pet — which, in my understanding, means the individuals performing blood draws, vaccines, or other procedures aren’t necessarily required to hold the same certifications or training you’d expect at a traditional veterinary practice. That alone should raise serious concerns for any pet parent. From what I saw, there isn’t an overnight veterinarian physically present in the ER — only one on call. In my opinion, that’s not true 24/7 emergency coverage, and it can leave pets waiting for care when they need it most. Despite what’s said about repossessions, that’s rarely followed through on. They simply don’t appear to have the resources to care for the surrendered animals already in hospital care. Instead, unpaid balances are sent to collections, even ones that were previously “forgiven” or reset. There are definitely some caring, hardworking staff members doing their best, but they’re overworked, underpaid, and stretched thin — and the stress shows in both communication and care. Please — if you love your pets — look over that membership agreement multiple times before signing. The buyout fees are steep, and once you’re in, it’s not easy to get out. Speaking from firsthand experience, I would never recommend this company to anyone who values transparency, accountability, or consistent quality care

Experiencia fantástica: I was helped by Sara in the billing/members department. Amazing customer service. Nice, patient and a problem solver. Thank you for your understanding and kindness.

Experiencia fantástica: Sara from Hannah helped me sign up two kittens my family is adopting. Sara was personable, patient and thorough,n explaining the process as we did it all electronically. The process was super fast and easy to follow along. Sara seems to really enjoy the work, and it shows in her customers service. Our family also has two dogs, one of which we adopted through Hannah. The service our pets receive is worth every penny spent. Everyone I've encountered at Hannah is friendly and demonstrates how that care about our pets.

Experiencia fantástica: I have been a Hannah member for 4 years on paper, but in reality it has been much longer due to my Best Friend being a 13 year member. The team is always there to help, and support you. When I randomly went and got a puppy Sarah in enrollment was so excited and gave me encouragement. This past few months has been hard, I lost my job, then my car broke, then a family medical emergency…. Hannah member services worked with me to keep my membership. I’m grateful for them, and what they do every day.

Experiencia fantástica: We got our Shih Tsu from Hannah 14 years ago. We have received wonderful care for her throughout her entire life - through thick and thin. Front the front desk staff, to those that provide the hands on care - we have had a really great experience. We’ve been seen by many doctors over all these years and all have been remarkable. We have had extraordinary care from both Dr. Horner and Dr. Wenzel. Today, they were out of the prescription eye drops my pup needs for her glaucoma. There was stock at the Tigard location and a staff person would bring some to the Portland office. When I asked what time they thought I should return to pick them up - Hayley said “you don’t live far from me, I’ll bring them to you!” I’m in Vancouver and having someone go out of their way to save me another round trip was amazing. Really above and beyond - that seems to be what they all do. Thank You.

Experiencia positiva: I’ve been with this hospital for over a year and have had consistently positive experiences with my pets’ care, including an oral surgery for one of my five pets. The staff has always been attentive, and the quality of service has been excellent. However, I did recently experience a billing issue. I requested to change my payment date and was assured the payment would be processed manually at the end of the month. Unfortunately, it was still charged automatically on the original date. Aside from this isolated issue, my overall experience with the hospital and its staff has been very good, and I appreciate the care they provide to my pets.

Experiencia fantástica: Sara was absolutely amazing! She answered every question and it was very informative. She was friendly super knowledgeable with an amazing personality. There needs to be more people like her working for your company

Experiencia negativa: I have worked in the animal field for years and this is not my first rodeo. Why does Hannah pet hospitals sound too good to be true? Because it is. I would not recommend Hannah pet hospitals due to their poor communication and the feeling your pet is receiving low quality care. When I signed up for the membership, I asked specifically if the first appointment we would be discussing next steps for my cat's urgent issue. He's already had two appointments with another vet about this issue and I was wanting some concrete steps. Sarah said yes. If she had said no, I would not have moved forward with the membership. Turns out the appointment was only an intake, where they did bloodwork and microchip. Sarah insists on talking on the phone instead of email so miscommunications like this are tricky to prove. I also asked and Sarah answered (though she disputes this) that if I decided not to go through with the membership after the first appointment, I would receive my membership fee of $175 back. Turns out that isn't true either. The membership fee refund becomes zero when they say you are charged for the bloodwork and microchip. Though when I pushed for a receipt for the exact costs of these items, Sarah said they would refund me the full membership fee. So that's one positive and kind of them, though I can't help but feel like this was to avoid providing more details to me. The visit summary also says the vet saw my cat, but no vet ever came into the exam room. Perhaps the vet saw him when they took him out for the bloodwork but I could not verify that actually happened since I never saw it. And that's strange to me to examine my animal without me being there. The facility is large and loud and not very welcoming. No one greeted me for several minutes, though staff was standing around. You will be recorded in the exam rooms, without pre-consent. Vet tech didn't explain much (for example saying she was taking him back for bloodwork and he came back microchipped), didn't seem aware of my cat's history, didn't take any of the records I brought with me. Basically I sat alone in the exam room for the majority of the time, ending with her saying he was "healthy" and "accepted into the program". Was surprised when I asked about next steps. Consider the glassdoor reviews to see what their own employees say about working there, admitting they aren't trained, etc. Despite the awful reviews, I was willing to give it a chance because I was desperate for affordable vet care! But I regret the waste and frustration and am taking him to a quality specialist even if I'm going to have to pay much more. When I told a friend about this experience, they said that they've never heard about Hannah's despite having several pets and animal lover friends. AND THIS IS WHY. Because they are clearly not respected in the veterinary community.