Downtown Animal Care Center

Downtown Animal Care Center
1041 Galapago St
80204, Denver
+1303-595-3561

Opening hours

  • sunday: 9h-15h
  • monday: 7:30-17:30
  • tuesday: 7:30-17:30
  • wednesday: 7:30-17:30
  • thursday: 7:30-17:30
  • friday: 7:30-17:30
  • saturday: 9h-15h

At Downtown Animal Care Center, we offer a comprehensive range of medical services for cats and dogs in Denver and the surrounding areas. From preventive and dental care to internal medicine, surgery and spaying and neutering, our broad and varied service offering can meet many of your pet's health needs in one place.

Our comment from InfoVet about Downtown Animal Care Center:

Downtown Animal Care Center is a highly recommended veterinary clinic known for its friendly and knowledgeable staff who provide compassionate care for pets. Clients appreciate the affordable pricing for services that range from routine vaccinations to emergency care. Many have praised the team for their thorough and understanding approach, ensuring that each pet is treated with care and each owner is informed every step of the way.

Visitors have shared positive experiences, highlighting the gentle handling of their pets and the clinic's ability to accommodate urgent needs. The environment is described as warm and welcoming, making it a comfortable space for both pets and their owners. The clinic is also recognized for its efficiency, often managing to handle appointments quickly without compromising the quality of care.

However, some customers have reported issues with communication, particularly regarding appointment management and staff interactions. A few have expressed concerns about feeling rushed or receiving inconsistent information. Despite these negative experiences, the overall sentiment remains positive due to the high level of care provided to pets.

Overall, Downtown Animal Care Center is considered a gem in the veterinary world, with many loyal clients returning for years, trusting their beloved pets to the capable hands of the dedicated staff.

Services

Hospitalization

Downtown Animal Care Center: Reviews

4/5 (200 Reviews)
Melissa Kenney Posted on Google 1 month ago

Fantastic experience: Great staff and prices!

Downtown Animal Care Center

Hi Melissa, thank you for the review! We're here to provide the best possible care and we're glad your pet got the services needed. We're always here to work with you and find the best options that fit your needs!

Elizabeth PG Posted on Google 1 month ago

Fantastic experience: Easy to get an appointment, friendly staff. The Dr came up with solutions and follow up for my dogs issue that were really reasonable.

Downtown Animal Care Center

Hi Elizabeth, thank you for the great review! We love hearing about our amazing team. You and your pet deserve the best care and that's what we're here to provide.

Daniel Pingol-Drake Posted on Google 3 months ago

Fantastic experience: Excellent service. Wonderful staff. And best of all they didn’t try to bend me over and tell me I need to pay for a bunch of crap. The doctor made his recommendations, I told him what I wanted, he got it done and then I left. Simple and easy. Highly recommend this clinic. And can’t beat the prices either. Very budget friendly. I love this place.

Downtown Animal Care Center

Hi Daniel, thank you for the review! We're here to provide the best possible care and we're glad your pet got the services needed. We're always here to work with you and find the best options that fit your needs!

Hamilton Nuñez Posted on Google 3 months ago

Negative experience: I explained them about my dog problem and they made a big wound to my dog.

Downtown Animal Care Center

Dear Hamilton,

We’re sorry to hear about your concern regarding Toby’s visit. During his exam, we discussed his history of fragile skin and the difficulty he has had with nail trims in the past. Unfortunately, despite careful handling, Toby became very distressed during the procedure and his movement led to a skin injury.

Our team’s priority is always patient safety and comfort, and when it became clear that the nail trim could not be completed safely, the procedure was stopped. We regret that this experience was upsetting and would welcome the opportunity to speak with you further if you have additional concerns.

Sha'Ron Wilson Posted on Google 3 months ago

Negative experience: I have been coming to this place for a long time to just get my dog their shots. I brought my dog in for a follow up for a really extensive dog attack. & Everything was fine until I came to pick my boy up and felt rushed out the door, the next day I call because they failed to give my dog their sedation medication. They sent me home with 3 pills, when he’s suppose to have 2 every 8-12 hours so that he wouldn’t become irritated and he can properly heal. They told me he should be fine for 3-4 days until the medication comes for his script they sent home. Mind you my boy was severely attacked! With the conversation of possibly having to put him down… Why would they think that 3-4 days without his sedation medication even be sensible? Yeah I won’t be returning here. In this time they showed NO SUPPORT OVER THE PHONE AND NO CARE FOR MY PETS SAFETY OR COMFORTABILITY! Some vet. DO NOT COME HERE if you want a VET who cares for you and your pet in really traumatic incidents this is not the place for you. Ps. He’s been uncomfortable and shaking all morning. Again, They did not care.

Downtown Animal Care Center

Dear Ms. Wilson,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how stressful it is when a pet has been injured—especially following a traumatic event like a dog attack.

Tyson was seen at our hospital on January 14 for wound management after initially being treated elsewhere. At that visit, our medical team performed a sedated wound clip and clean to ensure his injuries were properly addressed and to minimize discomfort. He was sent home with pain medication and antibiotics, along with written prescriptions for additional medications, per your request, so you could fill them at a pharmacy of your choosing.

The following day, our team spoke with you regarding concerns about sedation and pain control. During that conversation, we explained the role of each medication, including that trazodone is used as a sedative and that the prescribed carprofen was intended for pain management. We also discussed the importance of keeping an Elizabethan collar in place to prevent further irritation and delay healing.

We strive to provide compassionate care and clear communication to every client and patient. We are sorry that this interaction felt upsetting and did not meet your expectations. If you would like to discuss Tyson’s care further or have questions about his treatment plan, we welcome you to contact our hospital directly so we can address your concerns more thoroughly.

We truly wish Tyson a smooth and speedy recovery.

Lorraine Montoya Posted on Google 3 months ago

Fantastic experience: Friendly, thorough, never have I felt they were in a rush to see my little furry friend. I have been going to the Downtown Animal Care Center for years including taking two of my furry family members who were ready to cross over the bridge. They were very compassionate bc we all know that is the hardest part about owning a pet

Downtown Animal Care Center

We're very sorry for your loss, Lorraine. We know how hard it was to say goodbye to your pets, and we're glad that our team provided some comfort during the difficult experience. Thank you for taking the time to leave us your review.

Angela Carlile Posted on Google 3 months ago

Fantastic experience: Very friendly environment, love the staff. They take care of ur loved one. Our little Spaz Snoopy says paws up to all of you. He is definitely feeling better today, hates the cone tho lol.

Downtown Animal Care Center

Hello Angela, thank you for sharing your wonderful experience with us! We're thrilled to hear that Spaz Snoopy is feeling better and that you both enjoyed the friendly environment. It's always our goal to provide the best care for your loved ones. We understand the cone can be a bit of a challenge, but we're glad to know he's on the mend. Give Spaz Snoopy a gentle pat from all of us!

Denise Bernard Posted on Google 3 months ago

Fantastic experience: My Auntie and my cousin found this place. Mainly because we have a new edition to our family. I brought a baby kitten to them recently and he was going to need a vet to care for him. His name is Ozzy and he is the most adorable kitten I've ever seen. Now this place is in no other words a wonderful veterinarian sanctuary. It's very suitable for all dogs and cats. The staff are very educated and absolutely amazing with the animals that come through there. They even have a home Cat that hangs around the clinic and a doggie too I think? We had to take Ozzy in to the clinic several times already. He got seen fir his vaccinations, regular check up, got seen for mites in his ears and than he fell ill all of a sudden so we took him in on an emergency visit. They gave him fluids and a prescription plus some special kind of food to feed him. He got better right away. Who knows what he got into. He's a very curious kitten and extremely busy. One back draw to this place is it is the busiest animal clinic I've ever seen. I think I saw four to six different breeds of dogs and a couple cats were seen while we were there. The rooms are fairly small, so I waited in the lobby. It made you feel very welcomed and cozy to a point. It had beautiful oil paintings of dogs and cats and the art was truly unique. All the dogs and cats that were beening seen there were right at home and were well behaved as if they were comfortable being there. Ozzy was a good Kitty himself while he was there. I think my Aunt and cousin picked a perfect place for Ozzy to be looked after and cared for many years to come. Thank you DACC for all your love you give to your furry friends including us.

Downtown Animal Care Center

Hello Denise,

Thank you for sharing such a heartwarming review about your experiences at Downtown Animal Care Center. It's great to know that Ozzy received the care he needed and is feeling better now. We appreciate your understanding about the busy nature of our clinic and are glad that you felt welcomed and cozy during your visits. We look forward to continuing to care for Ozzy and being a part of his journey as he grows. Thank you for trusting us with his care.

austin renfert Posted on Google 4 months ago

Fantastic experience: The friendly, knowledgeable team helped us navigate a tough diagnosis for our puppy, reasonable pricing, would highly recommend.

Downtown Animal Care Center

Hello Austin, thank you for sharing your experience with us. We're glad to hear that our team was able to support you through a challenging time with your puppy. We are here for you whenever you need us.

Sebastian Moreno Posted on Google 4 months ago

Negative experience: Awful communication from here. They tell you where to contact them and they never reach out or give a call back either phone or text message. Same goes for appointments. This place is cheap, sure. But if possible go elsewhere unless you love no communication.

Downtown Animal Care Center

Hello Sebastian, thank you for sharing your experience with us. It's concerning to hear about the difficulties you've faced with reaching us and scheduling appointments. Please contact us at https://www.downtownanimalcarecenter.com/site/contact-animal-hospital-denver-vet or (303) 595-3561 and ask to speak to our hospital manager so we can address your concerns directly. Your feedback is valuable to us, and we want to ensure a better experience for you and your pet in the future.

Tina Marie Posted on Google 4 months ago

Negative experience: Not a good place to take your fur babies. They just want your money and could careless how your pet is doing. My poor kitty.

Downtown Animal Care Center

Thank you for reaching out to us, Tina. Providing your pet with the best care while also being cost-conscious is our priority, and we would appreciate an opportunity to discuss your concerns directly. Please contact us at (303) 595-3561 at your earliest convenience.

Rossy Vazquez Posted on Google 4 months ago

Negative experience: I take my two cats yesterday for vaccines n The lady in the room it’s so dramatic she’s making faces and rolling the eyes if she don’t like pets, what is she doing there? Very disgusting

Downtown Animal Care Center

This should never be the impression we leave, Rossy. Every visitor should expect to be treated with respect and professionalism. We're disappointed to hear about your experience. We appreciate your feedback and will share it with our team to continue improving. We hope you give us a chance to take care of you and your cats in the future.

C. Siongco Posted on Google 5 months ago

Fantastic experience: We had our cats' annual exams and vaccines. Staff was great, very friendly and easy to talk to. We had an appointment and there was no wait when we got there. They also handled our pets with great care. Fees were affordable. Definitely a good place for pets.

Downtown Animal Care Center

Hello C. Siongco, thank you for sharing your positive experience with us! We're thrilled to hear that our team was friendly and attentive during your cats' annual exams and vaccines. It's wonderful to know that you found our services affordable and that your pets were well cared for. We appreciate your kind words and look forward to seeing you and your furry friends again!

Yasmeen Hernandez Posted on Google 5 months ago

Fantastic experience: I appreciate how much time and effort was put in to making sure my fur baby was happy and healthy. The vet was amazing, the staff was kind and helpful, and the prices are much more affordable than their competitors. I’ll definitely keep coming back and would highly recommend!

Downtown Animal Care Center

Hello Yasmeen,

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you and your fur baby had a positive visit and that our team could provide the care and attention you were looking for. We look forward to welcoming you back and continuing to care for your beloved pet.

Warm regards,
Downtown Animal Care Center

Kevin Posted on Google 5 months ago

Fantastic experience: Kate, Dr. Molloy and the staff were awesome!!Couldn’t have asked for a better experience they treated my doggies very well and will always be bringing them here in the future. 5 Stars definitely ⭐️⭐️⭐️⭐️⭐️

Downtown Animal Care Center

Hi Kevin. We're so glad Kate, Dr. Molloy, and the team made your visit perfect for your doggies. Your kind words mean everything to us—thank you for the 5 stars!

yenny mosca Posted on Google 5 months ago

Fantastic experience: Very professional and helpful they treat my dog very well and give me options before I take other decisions!! I recommend this place to bring your dog for vaccinations or other fallow up appointments

Downtown Animal Care Center

Hello Yenny, we're thrilled to hear that you had a positive experience with us and that our team was able to provide you with helpful options for your dog's care. It's wonderful to know that you felt your dog was treated well. Thank you for recommending us for vaccinations and follow-up appointments. We look forward to seeing you and your furry friend again soon!

M Murp Posted on Google 5 months ago

Fantastic experience: Was very gentle and kind to my fur baby

Downtown Animal Care Center

Hi M, thank you for the great review! We love hearing about our amazing team. You and your pet deserve the best care and that's what we're here to provide.

Brittany Martin (Britt's) Posted on Google 5 months ago

Negative experience: I’m switching vets because they never informed their existing patients about the new $90 deposit fee. If you don’t pay it, they’ll cancel your appointment or push it aside. And honestly, they’ve been rude the few times I’ve gone.

Downtown Animal Care Center

Hi Brittany, we understand your frustration regarding the changes to our deposit policy and the communication around it. It's important to us that our clients feel informed and respected, and we're sorry to hear about your experience. We value your feedback and would like to discuss your concerns further. Please call (303) 595-3561 and ask to speak to the hospital manager. Thank you for bringing this to our attention.

Sage Stevens Posted on Google 5 months ago

Fantastic experience: I had a health emergency with my cat and Downtown Animal Care Center was there for me in every way. I visited three times in a week and every time I was roomed immediately in a room that was perfectly set up for a cat. The assistants were so kind and Dr. Malloy was so communicative and efficient. They gave me a price estimate for every procedure they even mentioned as they took me through every step of her care. In 45 minutes they gave my cat an MRI and XRays with minimal stress and expense. I felt informed and at ease and am so glad I was able to trust them with my baby.

Downtown Animal Care Center

Hello Sage, thank you for sharing your experience with us. We're thrilled to hear that our team was able to support you and your cat during such a stressful time. It's wonderful to know that you felt informed and at ease throughout the process. We appreciate your trust in us to care for your beloved pet. If you ever need anything in the future, please don't hesitate to reach out.

Scott B Posted on Google 6 months ago

Negative experience: I can’t tell you how their veterinary care is, but I can tell you they don’t answer the phone, and they don’t return phone calls in a timely manner (or maybe not at all, time will tell). Trying to get records for my pet that I adopted and was seen by this clinic for his rabies vaccination. I will update this review when/if they actually get back to me.

Downtown Animal Care Center

Hi Scott, thank you for sharing your experience with us. You should always expect our team to answer your calls and help you out. We value your input, and we're looking into it thoroughly. Thank you for bringing it to our attention.

amara Posted on Google 6 months ago

Fantastic experience: Downtown Animal Care Center did an amazing job with my puppy’s spay surgery. I received clear instructions and reminders beforehand, and even though I arrived 40 minutes late due to a time mix-up, the staff were so kind and still took her in! They kept me informed throughout the day and gave me detailed aftercare instructions for her recovery. The cost was very affordable, about 1/3 of what was being quoted by veterinarians around the area, and the care was exceptional. My puppy is healing great and almost back to her normal, high energy playfulness. I’m grateful for their compassion and professionalism—highly recommend them for anyone looking for quality, affordable pet care!

Downtown Animal Care Center

Hello Amara,

Thank you for sharing your wonderful experience with us at Downtown Animal Care Center. We're thrilled to hear that your puppy's spay surgery went smoothly and that you felt supported with clear instructions and updates throughout the process. We're delighted to hear your puppy is recovering well and back to her playful self. Your recommendation means a lot to us, and we look forward to being there for you and your furry friend in the future!

Yolanda Rodriguez Posted on Google 6 months ago

Fantastic experience: I love the care my fur babies get every time we go. The staff is so warm and friendly and so helpful.

Downtown Animal Care Center

Thank you, Yolanda! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your pet. Our team appreciates hearing from you.

Judy Wenholz Posted on Google 6 months ago

Fantastic experience: They were awesome! Cared alot about our new puppy.

Downtown Animal Care Center

Hi Judy, thank you for the great review! We love hearing about our amazing team. You and your puppy deserve the best care and that's what we're here to provide.

J T Posted on Google 6 months ago

Fantastic experience: Everyone was so kind and understanding! They worked to accommodate my dog’s needs and ensure we were able to get our vaccinations.

Downtown Animal Care Center

Hello J T, we're thrilled to hear about your positive experience at Downtown Animal Care Center. It's wonderful to know that our team was able to accommodate your dog's needs and assist with the vaccinations. Your kind words mean a lot to us, and we are grateful for your trust in our care. Thank you for sharing your experience!

Luke Driscoll Posted on Google 6 months ago

Fantastic experience: Been going here for 15 years. Have moved all around the Denver metro area and have tried other vets but they never mange to do as good as DACC.

Downtown Animal Care Center

Hi Luke, thank you for the review! It's been a privilege to be your vet all these years. We appreciate your trust and confidence.

Black Rose Posted on Google 6 months ago

Fantastic experience: Oso has been with this care center for years and I trust their judgment on his health care.

Downtown Animal Care Center

Thank you! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of Oso. Our team appreciates hearing from you.

Zachary Dominguez Posted on Google 6 months ago

Fantastic experience: What an amazing place! Other vets I have called or been to have been so overpriced and not very personable. Every tech was so kind to me and my fur baby and every issue I had was solved. My appointment began at 3:30 and I was finished by 4:00. The visit and meds were affordable and helpful. Thank you so much !

Downtown Animal Care Center

Hi Zachary, we appreciate all your kind words! We're here to provide the best quality care and expertise, and are glad to hear you and your pet got the services needed. We're always here to work with you and find the best options that fit your needs. Thanks for taking the time to leave us your feedback!

Crystal Martinez Posted on Google 7 months ago

Fantastic experience: I love taking my pup here. I always get great service at the front desk, the staff is amazing. I HIGHLY recommend Dr. Donald Moloy, he was very patient and gentle with my dog when he was very stressed out.

Downtown Animal Care Center

Thank you, Crystal, for sharing your wonderful experience with us! We're thrilled to hear that you and your pup have received great service and care. It's heartwarming to know that our team made your visit comfortable, especially during stressful times for your dog. Your recommendation means a lot to us, and we look forward to continuing to provide the best care for your furry friend.

Kristen Fundenberger Posted on Google 8 months ago

Fantastic experience: Our experience with the front desk staff and veterinarian woman was just exceptional. We had made a quality of life appointment for our elderly dog who we love deeply, and to have people who are kind and empathetic and willing to help us....made my heart feel so encouraged. One lady at the front desk helped carry our dog out to my van to help us load him since he was so dizzy he could barely walk. Another woman (vet tech) cleaned the bowl of water that my dog stepped on and spilled in the room. The vet herself was beyond helpful and empathetic. I would recommend this place to anyone....and worth the drive we had to make downtown when we do not live near there. It was also affordable.

Downtown Animal Care Center

Hello Kristen, thank you for sharing your heartfelt experience with us. We are truly touched to hear how our team was able to support you and your beloved dog during such an important visit. Please know that we are here for you and your pet whenever you need us.

Bill Snyder Posted on Google 8 months ago

Fantastic experience: Everyone at DACC is caring and competent. Dr. Molloy treated our Lucky with gentle kindness. We will return. Good prices too.

Downtown Animal Care Center

Hi Bill, thank you for the review! We're happy to hear that we've been able to take excellent care of you and Lucky. Our team appreciates you taking the time to leave us your feedback.

J F Posted on Google 8 months ago

Negative experience: Always inexpensive, quality care. Have been going for 12 years, 2 dogs; they have spaced out appointments much better in recent years. But very difficult to get an appointment. I do not think they actually do the tests you pay for. I'm not sure I trust the Dr from Purdue..They said benign lumps for my dog's stomach/bladder but now she's peeing blood and antibiotics are not working. To update, she died of bladder cancer this month. Do not trust anything without seeing the test results yourself because treatment or surgery was DEFINITELY an option at that time, but later when we found out she had cancer, because of their weak inaccurate diagnosis, she was too old for surgery. You get what you pay for.

Gary Avischious Posted on Google 8 months ago

Fantastic experience: We had a great experience having our little guy neutered at Downtown Animal Clinic. They were great checking him in and in the home care instructions and checkout. All good with our guy!

Downtown Animal Care Center

Hello Gary, we're thrilled to hear about your positive experience with Downtown Animal Care Center. It's wonderful to know that the check-in process, home care instructions, and checkout met your expectations. We're delighted that your little guy is doing well. Thank you for taking the time to share your feedback and for trusting us with his care.

Juniper Peterson Posted on Google 8 months ago

Negative experience: Went in for my cats teeth turning a bit black. Wanted to make sure they were okay and if they could clean them. They didn’t do anything about his teeth, vaccinated him without my consent (he was already vaccinated) proceeded to charge me for it. I did not have the funding for that nor did I need it done mind you. Then tried threatening me to collections before even leaving the office on that visit. It felt like a hustle they do often. It was such a scummy feeling. It put my cats health at risk because then I couldn’t afford actually dealing with his teeth. Be better. Don’t just do stuff and then try to bully people into paying for something we didn’t ask for or need. They don’t intend on fixing anything. I never got money back and no resolution for the initial booked appointment. It’s just a faux I’ll fix it behind the scenes review response but doubles down on the manipulation

Downtown Animal Care Center

Hi Juniper, our goal is to provide the best possible care for every pet and leave our clients at ease. Your review is very concerning to hear and we will discuss it with our team. Please contact us directly at (303) 595-3561 so we can speak with you personally.

Eduardo Dominquez Posted on Google 8 months ago

Fantastic experience: Prices are great for vaccines and the staff came out to car to vaccine my cane Corso!!

Downtown Animal Care Center

Hi Eduardo, thank you for the review! We're here to provide the best possible care and we're glad your dog got the services needed. We're always here to work with you and find the best options that fit your needs!

Jenny Yaeger Posted on Google 9 months ago

Fantastic experience: I’ve been going here for years for my dogs and cats. The vets and techs have always been kind and compassionate. It’s a judgement free zone focused on getting pets the care they need without charging an arm and leg or pressuring you to do unnecessary tests and procedures. Everyone is friendly from reception to the people treating your pets. I love DACC!

Downtown Animal Care Center

Thank you for the amazing review, Jenny! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your pets. Our team appreciates hearing from you, it's been a privilege to be your vet all these years.

Leon Gomez Posted on Google 9 months ago

Fantastic experience: Their walk-in vaccinations on the weekends are very convenient and affordable I highly recommend the downtown animal care center. Thank you from peanut and pumpkin

Downtown Animal Care Center

Thank you for the wonderful review, Leon! We certainly appreciate your trust. We're here to care for Peanut and Pumpkin whenever you need us.

Derek Posted on Google 9 months ago

Negative experience: Affordable for the care I’ve gotten previously, but they refuse to provide even basic pricing information without first bringing the animals in… I understand range of care varies, but a price scale seems like a pretty basic request.

Downtown Animal Care Center

Hi Derek, we're disappointed to hear you were unhappy with the options that were provided. We know you want to give your pet the best care and also be cost-conscious. Please reach out to us at (303) 595-3561 so we can get in touch with you. We look forward to hearing from you.

Anodontiaa Posted on Google 10 months ago

Negative experience: DONT GO HERE. they gave me a false positive for heart worms for my dog. How awful it would have been if I had trusted them and allowed them to treat him when he didn’t even have it. Thank goodness I went somewhere else instead. Take your loved ones somewhere that isn’t so focused on profits

Downtown Animal Care Center

Hello Anodontiaa, we appreciate you sharing your experience. Your pet's health and well-being are incredibly important, and we regret any distress this situation may have caused. We encourage you to call us at (303) 595-3561 to discuss your concerns with our hospital manager. Thank you for bringing this to our attention.

Steve Sumner Posted on Google 10 months ago

Fantastic experience: I found out about DACC through my groomer and I couldn't be happier. I took my puppy in for a neuter and baby canine extraction. I found the staff to be very friendly, professional, and extremely helpful. The prices are incredibly reasonable as well. We'll done DACC!

Downtown Animal Care Center

Hello Steve, thank you for sharing your wonderful experience with us at Downtown Animal Care Center. We're thrilled to hear that you and your puppy had such a positive visit for the neuter and baby canine extraction. It's great to know that our friendly and professional team, along with our reasonable prices, met your expectations. We appreciate your kind words.

Leslie Chernila Posted on Google 10 months ago

Fantastic experience: We had a wonderful experience here. Everyone was so kind and gentle with our dog and two cats.

Downtown Animal Care Center

Hi Leslie, thank you for the great review! We love hearing about our amazing team. You and your pets deserve the best care and that's what we're here to provide.

Debra Padia Posted on Google 10 months ago

Positive experience: Can't clip my dogs naild he has bad anxiey took him in they had to sedate him. I Was so worried returned a couple hours recieved a phone call from dr. Assured me he was still under but would be waking up. I was very scared and worried. Also got 10% of beacause im senior.very kind staff I would take him back i felt very blessed to have taken him here.

Downtown Animal Care Center

Hello Debra, thank you for sharing your experience with us. We understand how concerning it can be when your pet has anxiety, and we're glad to hear that our team was able to provide reassurance during your visit. It's wonderful to know that you felt blessed and appreciated the care your dog received. If you have any further concerns or questions, please don't hesitate to call us at (303) 595-3561. We look forward to seeing you and your furry friend again.

Kim Phillips Posted on Google 10 months ago

Fantastic experience: Dr. Meadows is the bomb! So friendly, caring, and professional - for a first visit, my pup and I were completely at ease! Everyone there was so nice and helpful, especially the front desk staff. Great appreciated!

Downtown Animal Care Center

Hi Kim, we appreciate the positive review! We're here to provide the best quality care and expertise, and are glad to hear that you and your pup got the services needed. Our team appreciates you taking the time to rate your first visit!

Abbey Weed Posted on Google 10 months ago

Fantastic experience: They did so good accommodating us and our two reactive dogs!! I am making the switch to this being our preferred vet!

Downtown Animal Care Center

Hi Abbey, we appreciate the positive review! We're here to provide the best quality care and expertise, and are glad to hear that you and your dogs got the services needed. Our team appreciates you taking the time to rate your first visit!

Laura Lopez Posted on Google 10 months ago

Fantastic experience: The staff was amazing at the Animal Care Center. I would highly recommend the center. We had to put our precious dog down and they were the most compassionate people. They made sure we had time to say goodbye and didn't rush us at all. Morgan was great and so was Dr. Meadows. We are so grateful for how we were treated. Thank You!!!

Downtown Animal Care Center

We're very sorry for your loss, Laura. We know how hard it was to say goodbye to your dog, and we're glad that our team provided some comfort during the difficult experience. Thank you for taking the time to leave us your review.

Eris Posted on Google 10 months ago

Fantastic experience: We took our kitty Grumble there on an urgent basis for a bowel obstruction and they were patient and persistent with his treatment and recommended effective at home care once they treated him and saw positive results. Also they have been communicative since the appointment about follow-up questions, which they didn't have to be. We were paid up, their job was done, but they were very helpful with our questions and concerns.

Downtown Animal Care Center

Hi Eris, thank you for taking the time to leave us your feedback! We know emergency situations can be tough but we're always here to provide the best quality care and excellent service for you and Grumble. Thanks for the review!

James Ainsworth Posted on Google 10 months ago

Fantastic experience: Downtown Animal Care is a great place with good people and affordable medical treatments for your pet. I’ve taken my dogs there for years and I feel great about their clinic.

Downtown Animal Care Center

Hello James, thank you for sharing your positive experience with Downtown Animal Care Center. We're thrilled to hear that you and your dogs have been happy with our services over the years. Your trust and satisfaction mean a lot to us, and we're grateful for your kind words about our team and the care we provide. We look forward to continuing to support you and your pets in the future.

Ariel McCarty Posted on Google 11 months ago

Fantastic experience: I’ve been going here since I got my dog, Nina, 4 years ago. The staff is consistently kind from the techs to the doctors. They are very efficient in getting back to you and very affordable. Ex) My sweet girl was bitten by a dog and I was so worried about infection, they got me in as soon as possible (literally 30 minutes after I called) and treated her very sweetly (she can be quite nervous). They even went ahead and did her vaccinations so I didn’t have to come in again just a few days later for an appointment I had. These are really good and caring people,

Downtown Animal Care Center

Thank you for the review, Ariel! We certainly appreciate your trust. We're here to care for Nina whenever you need us.

nayreen caraballo Posted on Google 11 months ago

Fantastic experience: They have an amazing fast and organized service. Once that you place your appointment on line, they're ready for your pet

Downtown Animal Care Center

Hi Nayreen, thank you for the review! We're happy to hear that we've been able to take excellent care of you and your pet. Our team appreciates you taking the time to leave us your feedback.

Johns blog Posted on Google 11 months ago

Negative experience: Maybe this will get them to finally call me back. It’s been a week- week in a half. Left voicemails, called frequently. Still I can’t get through to them. No call backs. No answer. Did great helping my dog get spade though.

Downtown Animal Care Center

We're very sorry to hear that, John. We know how important it is to clearly communicate and get you taken care of as soon as possible. Please reach out to us at https://www.downtownanimalcarecenter.com/site/contact-animal-hospital-denver-vet or (303) 595-3561 so we can get in touch with you. We look forward to hearing from you.

Karen Pommer Posted on Google 11 months ago

Fantastic experience: Everyone at Downtown Denver Care Center are super nice and caring. I will be going back there again. They have an office cat named Oreo that makes sure that things runs smoothly. Below is Oreo.

Downtown Animal Care Center

Thank you for the wonderful review, Karen. Everyone here, including Oreo, appreciates your trust. We're here to deliver the best veterinary care whenever you need us.

Bee Posted on Google 11 months ago

Positive experience: Great place to take your pets for affordable care! I have 3 pets and I can confidently say I love it here. They have appointments you can schedule online but calling to confirm the 1st one can sometimes be a challenge. Then it’s a breeze after that. They also have a vaccine clinic on the weekends which I would recommend if you can’t get an appointment but try and get there very very early because it can be a wait. Every one is super friendly and helpful

Downtown Animal Care Center

Hi Bianca, thanks for the review! We're here to provide the best quality care and expertise, and are glad to hear you and your pets got the services needed. If ever needed, we hope we can provide an even better experience on your next visit. We appreciate you taking the time to leave us your feedback!

Knotthibahdi Duffy Posted on Google 11 months ago

Fantastic experience: Staff anticipates needs before expressed. Doc is no BS but also knowledgeable and very accommodating. Great team, admire them all.

Downtown Animal Care Center

Hi Duffy, thanks for the positive review! We love hearing about our amazing team. They always strive to provide compassionate and professional service, and we’re glad to hear you enjoyed your experience with them. Best wishes!

tatis mata Posted on Google 11 months ago

Negative experience: Took my dog here to get spayed. Surgery overall went good. I booked in march due to a promotion they had. Save 30$ when booking in march. That wasn’t honored. Also the price includes the cost of the procedure, pain medications and the cone. But they will charge you additional for the pain medication.

Downtown Animal Care Center

Thank you for reaching out to us with these concerns. Providing your pet with the best care while also being cost-conscious is our priority, and we want to be as transparent as possible when it comes to billing. Please contact us at (303) 595-3561 at your earliest convenience so that we can talk with you directly.

Green Tree Posted on Google 1 year ago

Fantastic experience: We have always had positive experiences at Downtown Animal Care Center. Knowledgeable receptionists and technicians with friendly care. Plus my pup, who can be a bit nervous, is always happy with a wagging tail when she is there! Would absolutely recommend to anyone in the downtown area.

Downtown Animal Care Center

Hi Green, thank you for the review! We're happy to hear that we've been able to take excellent care of you and your pup. Our team appreciates you taking the time to leave us your feedback.

Esperanza Cordova Posted on Google 1 year ago

Negative experience: Really disappointed in the clinic and the staff I went to take my puppy for her first time shots/Pavo shots. They gave her shots and they didn't let me know that she was not able to be outside for at least two more weeks or until she got her full vaccinations and boost Shots now my dog is sick with Pavo and they said they didn't have to disclose that information Because it's a low-cost clinic and there's a lot of patience and they don't have the time! Also they refused to help me with any other test or offer any help at all! Do not recommend you to bring your fur babies here because now mine is really sick for careless and neglectful staff

Mili Sanchez Posted on Google 1 year ago

Negative experience: I took a rescue puppy in for parvo testing, it came back positive and I was given medication sent home and was charged for two injections the puppy never received. I later called and they argued with me that they did one being an antibiotic which was later confirmed it was a mistake on their part “forgetting to due so” the puppy later passed. This was an appointment at 10am which I wasn’t attended til 11am they came in 3 times, once for the test, then an estimate cost and lastly to weigh and give me the medication. Then when going in to test my other puppy due to contact they denied saying they do not test for parvo nor have medication to treat parvo.

Downtown Animal Care Center

Hello Mili,

We are truly saddened to hear about your experience and the loss of your puppy. It is concerning to learn about the issues you faced during your visit, and we understand how distressing this must have been for you. We would like to discuss this matter further to address your concerns. Please call us at (303) 595-3561 and ask to speak to our hospital manager. Thank you for bringing this to our attention.

Sincerely,
Downtown Animal Care Center

Fred Andreas Posted on Google 1 year ago

Fantastic experience: I always enjoy meeting the Vets at Downtown Animal Care Center. They are extremely knowledgeable, compassionate, interested in each case and each pet! Their entire staff and especially the Vets are all very friendly and thorough. I highly recommend DACC!

Downtown Animal Care Center

Thank you for the positive review, Fred! We certainly strive to be the best! We deeply care about your experience, and the well-being of your pets, and are glad to hear you had a great visit. We’re here for you whenever you need our services!

Prz Ynz Posted on Google 1 year ago

Fantastic experience: Its been a few yearssince I've been here and the last visit was less than ideal. However, this is the cheapest place to care for our fur babies and I decided to give them another chance, especially after going to 3 different places and paying so much money just to not be listened to by the staff and now one of my babies is having issues that definitely would have been avoided if I'd been listened to from the start. I am so sick of doctors not listening to the people DEALING WITH THE STUFF ON A DAILY BASIS. Just because I'm not a "professional" doesn't mean I don't know if something is actually bothering my pup!! Anyway, everyone that we saw today really listened to my concerns and I really feel like my puppy is in good hands again and now we can start what I'm assuming will be a long and expensive road to getting him all better. I was able to get him checked out, and got him all his shots for about $125 when I've been quoted almost $400 at a couple places and one place almost $500! (Just for a checkup and 3 shots!!) This is definitely the cheapest place you're going to find and they really seem to care about our fur babies so I am so thankful for the great team we saw! We will definitely be back with our other pup. Just because warned, you do have to pay a deposit in order to schedule, but if you're like myself who is always on time and never misses an appt once scheduled, then you have absolutely nothing to worry about as it goes towards your visit once you come in. So all in all I'm very happy with our experience this time.

Susan Gonzales Posted on Google 1 year ago

Fantastic experience: Very friendly very affordable overall a great experience this was my second time there staff was great also very helpful when asking questions

Downtown Animal Care Center

Hi Susan, we appreciate all your kind words! We're here to provide the best quality care and expertise, and are glad to hear you and your pet got the services needed. We're always here to work with you and find the best options that fit your needs. Thanks for taking the time to leave us your feedback!

Carolina Diaz Posted on Google 1 year ago

Fantastic experience: Been taking my 3 dogs now for 4 years. I take them to the weekend clinic just walk in, sometimes I have to wait other times are fast. Service is great. All of their techs are awesome to work with.

Downtown Animal Care Center

Hi Carolina, thank you for the review! It's been a privilege to care for your lovely dogs for all these years. We appreciate your trust and confidence.

Benjamin Anderson Posted on Google 1 year ago

Fantastic experience: The staff at this clinic is amazing! They are kind, attentive and patient (my dog was barking most of the visit and also promptly peed in the main lobby upon arrival). They quickly diagnosed an issue I was concerned about and they were very upfront with pricing - which was very reasonable/fair. I would highly recommend this veterinary office! Thank you for the great service!

Downtown Animal Care Center

Hi Benjamin, thanks for the great review! We're here to provide the best quality care and expertise, and are glad to see you and your dog got the services needed. Our team appreciates you taking the time to leave us your feedback!

Crystal Betancourth Posted on Google 1 year ago

Fantastic experience: This is the only animal clinic I would take my dogs too there the best so nice and caring really understanding of my concerns. Thank you Downtown Animal Care Center your amazing!

Downtown Animal Care Center

Thank you, Crystal! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your dogs. Our team appreciates hearing from you.

SUSAN PEREZ Posted on Google 1 year ago

Fantastic experience: Wonderful place. Very kind animal loving staff. Their prices are fair not like other vets.

Downtown Animal Care Center

Hi Susan, thank you for the review! We're here to provide the best possible care and we're glad your pet got the services needed. We're always here to work with you and find the best options that fit your needs!

Kathy Parras Posted on Google 1 year ago

Fantastic experience: I’ve been going here for over 10 years so that may tell you something, I got a lot of family members going here too! It’s a great place to take your fur babies!! They will be in good hands

Amilya Aiko Posted on Google 1 year ago

Fantastic experience: They care for your pet and the cost is affordable. They initially gave us a high estimate but when the dental procedure is done with my cat the final bill was less than half of the original cost. They are honest and great communication. i highly recommend, great staff and doctors, I feel great taking my fur babies with them.

Downtown Animal Care Center

Hi Amilya, we appreciate all your kind words! We're here to provide the best quality care and expertise, and are glad to hear you and your cat got the services needed. We're always here to work with you and find the best options that fit your needs. Thanks for taking the time to leave us your feedback!

barry hansen Posted on Google 1 year ago

Fantastic experience: We dropped lady off at the right time and they kept us informed. The price was the best. They had all medications ready when we picked her up. They were very friendly and good at what they do

Downtown Animal Care Center

Hi Barry, thank you for the review! We're here to provide the best possible care and we're glad your pet got the services needed. We're always here to work with you and find the best options that fit your needs!

Terri Pryor Posted on Google 1 year ago

Fantastic experience: Lynn at the front desk very professional ,and friendly. Helped me with my personal needs for Boss,and the time spent was quick. I Thank all of you.!

Downtown Animal Care Center

Hi Terri, thanks for the positive review! We love hearing about our amazing team. They always strive to provide compassionate and professional service, and we’re glad to hear you enjoyed your experience with them. Best wishes!

Jeanene Candelaria Posted on Google 1 year ago

Fantastic experience: Have been going to Downtown Animal Care for all my pups care for years! Friendly, caring and so kind! Lily loves the staff

Downtown Animal Care Center

Hi Jeanene, thank you for the review! It's been a privilege to be your vet all these years. We appreciate your trust and confidence.

Jackie Pez Posted on Google 1 year ago

Fantastic experience: Thank you for not making this more stressful In a very sad situation for an aging dog. Due to my financial situation I can affordAll the treatments that he will need to prolong his life. At least I feel that he is getting mad that he needs. Thank you so much for working with me.

Downtown Animal Care Center

Thank you for the review, Jackie. We understand what you're going through, and we’re happy to hear that our team provided comfort during a difficult time. Thank you for taking the time to leave us your review.

Camille Fernandez Posted on Google 1 year ago

Fantastic experience: DACC has taken care of my doggie Frankie since she was 1 month old (she’s now 4). I highly trust their care, knowledge and opinion.

Downtown Animal Care Center

Hi Camille, thank you for the review! It's been a privilege to be your vet all these years. We appreciate your trust and confidence.

Hilda Barraza Posted on Google 1 year ago

Fantastic experience: Amazing fast service, the staff members are really nice and helpful, the lady that was vaccinating our dogs came outside to vaccine our German Shepherd because he was nervous, we were very thankful.

Downtown Animal Care Center

Hi Hilda, thank you for the great review! We love hearing about our amazing team. You and your dog deserve the best care and that's what we're here to provide.

Daphnee Brown Posted on Google 1 year ago

Fantastic experience: I took my cat Fiona here and was so grateful, pleased, and appreciative of the care, facility, and staff. It was our first vet appointment together and I was not sure how she would react as she is a very outgoing cat but is in a new environment. The staff was incredibly kind and patient with her. She was clearly in pain and they handled her so gently. As for parking, there is a little lot with about 10 spaces but there is plenty of street parking. The process of booking an appointment was very easy on their website. I did call to ask questions and received a call back as well as text communication, which is deeply appreciated. I highly highly recommend Downtown Animal Care Center for your babies!!

Downtown Animal Care Center

Hi Daphnee, thank you for taking the time to leave us your feedback! We know emergency situations can be tough but we're always here to provide the best quality care and excellent service for you and Fiona. Thanks for the review!

Christina Smith Posted on Google 1 year ago

Negative experience: Post your correct hours please. We just drove 20 minutes because it shows you’re open and we arrived to a closed center. Don’t waste people’s time with something that could be easily updated.

Downtown Animal Care Center

We apologize for the inconvenience, Christina. Thank you for bringing this to our attention. Please feel free to contact us at (303) 595-3561 for accurate information or to schedule an appointment.

Jess Posted on Google 1 year ago

Fantastic experience: So this is a special review for a a very special vet clinic that contains extremely beautiful, intelligent and kind hearted vets. These are the real example of vets and not just carry that title. My beautiful thic boy has been getting care here for a while actually. His case was very severe and the vets here, i will not name a specific because its every vet is absolutely amazing in there, have been not only extremely patient with me and my boy, but they have also provided the absolute most outstanding care. I do not feel worried and im gonna be honest i never trust with blind eye and try to always also do some research but ever since i started working with this clinic I have not worried or had issues or even needed to double check if what is given to my boy or what is going to happen was concerning. Not at all, they are the reason my baby is where he is. He deserves this care just as we humans do, and to provide it so efficiently where i do not have to worry, especially a doggo with this much issues, yeah i can never ever be thankful enough. You guys do more for this world than you think. And because of how genuine and kind hearted this clinic’s vets are, good karma will always come back to those people and always be blessed. Thank you for saving the life constantly of not just a pet, but my best friend. Thank you guys again!

Downtown Animal Care Center

Thank you for the wonderful review, Jess! We certainly appreciate your trust. We're here to care for your lovely dog whenever you need us.

Hannah Sandoval Posted on Google 1 year ago

Negative experience: I went to this place to get my cat cremated! They got my phone number incorrect! They also lost my cats fur! DO NOT TAKE YOUR ANIMAL TO GET CREMATED HERE THEY MESSED UP TO MUCH BEYOND REPAIR! When I got my cats paw prints it doesn’t even look like her paw and they didn’t even put her nails in her paw prints that I got, so it looks like dog paw print I’m very upset with the careless ness that this company has for grieving customers. They also didn’t put her name right in the paper! You guys suck!

Downtown Animal Care Center

Dear Hannah,

I am truly sorry to hear about your recent experience with us. It is deeply concerning to learn about the issues you faced during such a sensitive time. We strive to provide compassionate and respectful services, and it is clear we fell short in your case.

Thank you for speaking directly with us regarding your concerns. Your feedback is invaluable, and we are committed to making improvements to prevent this from happening again.

Thank you for bringing this to our attention, and once again, I apologize for the distress this has caused.

Sincerely,
Downtown Animal Care Center

Anavelle Hernandez Posted on Google 1 year ago

Negative experience: They did a wonderful job with her spayed, but i'm not giving them one star because of this. Once I got back Mika from her appointment, i only transferred her from the door to the car, which is one foot away, i took her directly to her room, and kept her in quarantine to limit her physical activity. Within the next two days, I seen that she was balding, and her skin was red and irritated. I'm am 100% confident she got something from this clinic, i google, it's easily identified as ringworm. how do I know because she could have never gotten this from our backyard, and we haven't been going out to the park lately because i've been resting at home from being sick. And We never had this problem before. On top of my dog suffering from their clinic, they said that they would need to pay a checkup bill $82 + THE RINGWORM TESTS ($152). Now that I have 4 pets, they all got it. Including myself. Explain to me how I'm going to afford all of that. Thank you so much downtown animal shelter, I'm reporting it to the city how your pratice is unsanitary

Downtown Animal Care Center

Dear Anavelle,

Thank you for taking the time to share your experience with us. We're glad to hear that Mika's spay surgery went well, but we're deeply concerned about the issues you've described following her appointment. We take matters of cleanliness and the health of our patients very seriously, and we are committed to maintaining the highest standards of care.

We understand how distressing it must be to deal with ringworm, especially when it affects multiple pets and yourself. While it's challenging to pinpoint the exact source of such infections, we want to assure you that we follow strict sanitation protocols to prevent the spread of any contagious conditions.

Your feedback is invaluable to us, and we will be conducting a thorough review of our procedures to ensure that we are providing the safest environment possible for all our patients. We encourage you to reach out to us directly so we can discuss your concerns in more detail and work towards a resolution.

Thank you for bringing this to our attention.

Sincerely,
The Downtown Animal Care Center Team

Eric Schneider Posted on Google 1 year ago

Fantastic experience: Downtown Animal Care Center is the best. It is definitely not the closest vet to where we live but is always worth the drive. The staff is incredibly friendly and the facility is clean, warm and inviting. I highly recommend this to anyone looking for a great veterinary clinic.

Downtown Animal Care Center

Thank you for the positive review, Eric! We certainly strive to be the best! We deeply care about your experience, and the well-being of your pets, and are glad to hear you had a great visit. We’re here for you whenever you need our services!

Jose Hernandez Posted on Google 1 year ago

Fantastic experience: I’ve been taking my puppy to them and they are very nice, friendly and helpful with everything, I will give this guys a 10 + and definitely recomend them

Downtown Animal Care Center

Hi Jose, thank you for the review! We're happy to hear that we've been able to take excellent care of you and your puppy. Our team appreciates you taking the time to leave us your feedback.

Elaine Em Posted on Google 1 year ago

Negative experience: I don't know why this place is rated so high. The vet techs were "okay" (I expect them to be friendly but nothing out of the ordinary.) The first problem is that this place is not ADA compliant. I am in a wheelchair and there are two huge steps to get inside. Thankfully I was with someone who lifted me, but he is a driver, he shouldn't have to. The next problem was that the vet (Dr. Odon? I can't remember his name because I'm never going back.) looked at my cat like he was from outer space or it was his first day on the job, I honestly couldn't tell. I told the receptionists at two different times that I wanted to a Solensia© shot for my cat who is 18 years old and I'm sure the Cosequin I've been giving him for years is not enough. I also told them I wanted a geriatric (super-senior) blood panel. The last time he had blood drawn and x-rays was a year ago, at VEG on E. Colfax. It's a nice place, but I'd expect that for $2100 worth of tests. He had nothing wrong at the time except that he wouldn't eat. After I gave him a dose of Mirtazapine© (Remeron for humans, transdermal for cats it's an appetite stimulant), he ate enthusiastically which is why I took him to an emergency-vet (he wouldn't eat for 4 days). They told me he either had lymphoma or a "gas bubble." I took my chances with gas because an endoscopy would have been an additional $600.00. Anyway, for the first time in 18 years, the vet came back and said, "We couldn't get blood because 'Baci didn't like it.'" Well, I don't LIKE having blood drawn, but it's not the end of the world. No vet has ever been unable to draw blood from the cat, and when this doctor said, "maybe you can bring him back and have him sedated," I said, "I won't be back." They were also out of Solensia©. So I know that he weighs the same amount he has for years, and that's about it. I did get reasonably priced Mirtazapine for $50 instead of $100 for a tiny tube at the e-vet. (That seems to be the going rate.) I would give this place a minus 1 if I could. I guess if you have a dog and live in West Denver, they're fine. Lots of dogs in and out. But I've never been to a worse place, and paid them $60 to waste my afternoon. The receptionist I paid mumbled, two other girls sat at the front desk and laughed hysterically at something, and it was a pretty shabby office. Definitely a horrible experience, and it's inexcusable for any public building to be non-ADA compliant in the 21st century. That would move it down to a minus two stars.

Downtown Animal Care Center

Dear Elaine,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had at our clinic. We strive to provide the best care for all our patients and their owners, and it’s clear we fell short in several areas during your visit.

We do have an ADA entrance in the back of the building that should have been offered. Your concerns about ADA compliance are taken very seriously, and we understand the importance of accessibility for all our clients. We will be reviewing our facilities to address these issues promptly.

If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly.

Sincerely,
Downtown Animal Care Center

Colin McManus Posted on Google 1 year ago

Fantastic experience: Maria, Lynn, and Doctor Julie were our heroes today. They were the only veterinarian clinic to help our corgie who was attacked by a dog 10x his size. They took him in the second I walked in and got him checked in and out for the cheapest price possible. They were very knowledgeable and compassionate about our situation. Thank you guys!

Downtown Animal Care Center

Hi Colin, thank you for taking the time to leave us your feedback! We know emergency situations can be tough but we're always here to provide the best quality care and excellent service for you and your dog. Thanks for the review!

zayn_sage moore Posted on Google 1 year ago

Negative experience: My animals have been going here for about 7 years give or take. Usually the price is right, I ask questions, staff answers and I know what my visits going to cost me before procedure is done. I paid almost $300 today to find out how many puppies my dogs going to have!!! When the vet mentioned to me about an x-ray during a normal vaccination visit, I thought yeah that would be cool to know how many puppies she'll have!!!! There was NO communication on pricing what so ever. I had to pay deposit (new owners) of $86. Ok fine. I believed that all I would owe is the remaining from a single x-ray. I knew it would cost extra for a 2nd view, but didn't ask for a 2nd view nor was I told they were taking a 2nd view. Then on top of that there was a drop off exam fee!!!!! Really? Why couldn't they have told me this when I made the appt or when I dropped her off? Plus they wanted to put her under Anastasia to take that x-ray but decided against it. Which is good cause I was gunna refuse that service anyway. I would have just let nature take its course and guessed the number of puppies. A $118.50 visit was ok with me but not $300. Thanks for rocking my world financially Downtown Animal Care Center. Now the staff was really nice as always. They're a really great group of people as far as I can tell. But maybe they should have more direction on pricing and being upfront on ALL charges.

Downtown Animal Care Center

Hi Zayn, we truly value the years that you have spent as a part of our family. We agree that you should always expect the best care for your pets. Cost is certainly a major consideration and we want to be as transparent as possible when it comes to billing. Please reach out to us at (303) 595-3561. We would love to speak with you and hope to regain your trust.

Susan Bauer Posted on Google 1 year ago

Fantastic experience: We love Downtown Animal Care Center. We’ve gone there for years with several of our dog’s and cat’s. The staff and Vets have always been kind, professional and competent. Highly recommended.

Downtown Animal Care Center

Thank you for the amazing review, Susan! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your pets. Our team appreciates hearing from you, it's been a privilege to be your vet all these years.

Robin Sahota Posted on Google 1 year ago

Fantastic experience: DACC is a gem among animal care in Denver. Our female dog was fixed here & we have used their weekend vaccine clinic, our dogs love the staff. We had an appointment for both our dogs today & Dr. Jeremy Hardy was very attentive, informative & kind. Our car battery died after the appointment & Triple A couldn’t get our car to start. DACC came to the rescue! The staff was nice enough to help us - one of the doctors moved her car so that Lynn, the amazing vet tech, could jump our car for us. It goes to show there are genuinely wonderful people working here. DACC has helped us in so many ways & we appreciate them dearly!

Downtown Animal Care Center

Thank you for the wonderful review, Robin! You can always count on us for quality veterinary care. We wish you all the best!

ANYEL SILVEIRA is ss Posted on Google 1 year ago

Fantastic experience: This is my favorite Vet ever honestly, I loveeee the girls! They’re the sweetest and so attentive even last minute emergencies !!They have taken such good care for my Kenji and since he had surgery and cancer, it’s been so stressful but I’m so thankful for them!! Give them a raise!! Jeje

Downtown Animal Care Center

Hi Anyel, thank you for taking the time to leave us your feedback! We know emergency situations can be tough but we're always here to provide the best quality care and excellent service for you and Kenji. Thanks for the review!

Rocio Huertaruiz Posted on Google 1 year ago

Positive experience: I give 3 stars because their vet techs are usually super nice, informative, and helpful. On the other hand you have this really sour front desk (Caucasian) lady who never seems to be in a good or helpful mood, besides being occasionally snappy at my wife and i. We've witnessed her be mean and inpatient with the staff that come to her for assistance that apparently only her mean self can give. Oh and they NEVER answer their phone (so good luck.) Other than that it's a really great place for quick vaccinations.

Downtown Animal Care Center

Hi Rocio, thank you for sharing your experience with us. Our goal is to always deliver the best possible service to our visitors and their pets. Feel free to contact us at (303) 595-3561 at your earliest convenience so that we can speak with you directly and hopefully earn back your trust.

J Posted on Google 1 year ago

Fantastic experience: Great location and staff! Needed vaccinations asap and they were friendly and prompt. Keep it up team! Definitely recommend the walk-in hours for quick things like shots and nail trimming.

Downtown Animal Care Center

Hi J, we really appreciate the review! We're here to be the best in veterinary care and are glad you had a great experience with us.

Dawn Bartolone Posted on Google 1 year ago

Fantastic experience: Great people taking care of my dogs. Reasonably priced and great service

Downtown Animal Care Center

Hi Dawn, thank you for the review! We're here to provide the best possible care and we're glad your pet got the services needed. We're always here to work with you and find the best options that fit your needs!

Milehighmafia 14 Posted on Google 1 year ago

Fantastic experience: Where to start, so we had called all other vets, and none could fit us in, Then we called Downtown animal care center and immediately got us on the list for a neuter. From start to finish, they answered all our questions and concerns, let us know all the fax of aftercare, and even answered my questions long after the surgery. I have always gotten a quick response. I highly recommend Downtown animal care center friendly staff and great prices. Thank you to everyone at Downtown animal care center God bless much love.

Downtown Animal Care Center

We appreciate all your kind words! We're here to provide the best quality care and expertise, and are glad to hear you and your pet got the services needed. We're always here to work with you and find the best options that fit your needs. Thanks for taking the time to leave us your feedback!

Enzo Dunn Posted on Google 1 year ago

Negative experience: I've been going here for over 10 years. And usually all has been well. But today was just awful. I took my dad there to get his dogs appointment set up and the woman working was so rude. My dad was trying to express to her that he set the appointment up by phone and they sent him a text canceling the appointment almost instantly because he didn't pay in advance. When he proceeded to tell her that he was working and didn't know how to pay on line. She got really loud and told him to just calm down. I was standing right there. He wasn't excited, he wasn't being loud. He was trying to explain that he's 73 years old and doesn't know how to pay online right away. And she had the nerve to tell him to calm down and treat him like a damn child. Ridiculous customer service. After leaving there I had made the decision to start taking my pets elsewhere. This place used to be so good and the staff used to be so nice and down to earth. Now its not that way at all.

Downtown Animal Care Center

Hey Enzo, we truly value the years that you have spent as a part of our family. Every visitor should expect to be treated with respect and professionalism. Please reach out to us at (303) 595-3561 so we can get in touch with you. We look forward to hearing from you, and hopefully earn back your trust.

Audrey Alvarado Posted on Google 1 year ago

Fantastic experience: Absolutely amazing staff they care and you can tell. They were able to get my rescue dog on a leash, and he had never been on one, I was absolutely amazed. Thank you for taking such good care of him

Downtown Animal Care Center

Hi Audrey, thanks for the great review! We're here to provide the best quality care and expertise, and are glad to see you and your dog got the services needed. Our team appreciates you taking the time to leave us your feedback!

David Wallace Posted on Google 1 year ago

Fantastic experience: My American bulldog, absolutely enjoys his time at the Downtown Animal Care Center. The vets and staff are wonderful people, the place is always clean and well kept. I've moved from downtown, to the city of Glendale but I still make the commute. I highly recommend Downtown Animal Care Center.

Downtown Animal Care Center

Hey David, our team is dedicated to providing the best quality care, in a clean and well-maintained environment, and are glad to see you and your pet got the services needed. We appreciate you taking the time to leave us your feedback!

Trevor Stone Posted on Google 1 year ago

Negative experience: Under staffed, under funded and quite rude.. I don’t think it is any one person’s fault, but I’ve never had a worse experience with animal care. I walked out and went next door to MaxFund and it was night and day. Go to MaxFund if you have low budget animal needs, being low income in a bad economy shouldn’t mean you sacrifice quality of care for your animals. The people in this place will not treat you as a human, how do you think they would treat your animals?

Downtown Animal Care Center

Hi Trevor, we're disappointed to hear you were unhappy with the options that were provided. We know you want to give your pet the best care and also be cost-conscious. We'd like to see if we can still help. You can contact us at (303) 595-3561 and we would be happy to work with you.

Samantha Decker Posted on Google 2 years ago

Negative experience: Have reached out numerous times now to ask why my dog's heartworm medication order was canceled, despite my never being asked for his veterinary clearance. I spent half an hour ordering this on their website, was never asked for the paperwork, was never contact, and STILL haven't been contacted lol. If it's this hard to shop with them, how could I trust them with my dog's care?

Downtown Animal Care Center

We're sorry to hear this, Samantha. We know how important prompt communication is, and we apologize for this frustrating experience. If you have any further feedback, please reach out to us at https://www.downtownanimalcarecenter.com/site/contact-animal-hospital-denver-vet or (303) 595-3561. We would love to address your concerns.

Tory Clay Posted on Google 2 years ago

Fantastic experience: I love this place they take good care of your dog or cat, and they listen to your Concerns and give you good advice about what's good for your pet health care. I recommend them I will be back with my furry baby, thank you

Downtown Animal Care Center

Hi Tory, thank you for the review! We're happy to hear that we've been able to take excellent care of you and your pets. Our team appreciates you taking the time to leave us your feedback.

Shemar Magee Posted on Google 2 years ago

Fantastic experience: My mom and I went to get my dog's shots updated and the doctors and nurses were so sweet and kind. They gave her 4 shots and even gave us preventative and supplement care for only 300! But they gave us a discount too! This vet is very affordable. We are excited to get my dog spayed for an affordable prince! 10/10 would recommend!

Downtown Animal Care Center

Hi Shemar, we appreciate all your kind words! We're here to provide the best quality care and expertise, and are glad to hear you and your pet got the services needed. We're always here to work with you and find the best options that fit your needs. Thanks for taking the time to leave us your feedback!

Brenda Guldan Posted on Google 2 years ago

Fantastic experience: The entire staff is so kind and their concern and attention to Cedar and my needs were full of compassion. Thank you for taking care of my loved companion

Downtown Animal Care Center

Thank you, Brenda! We pride ourselves on our clinic's high standard of care and expertise, and we're glad that you can count on us to take great care of you and your pet. Our team appreciates hearing from you.

The Spainard Posted on Google 2 years ago

Fantastic experience: Very Friendly, Considerate of the dog & owner's feelings & needs. Recommended a lot of options. So, you don't feel like you're committed to 1 option. It was very clean. The vet from Ohio was very informative &

Downtown Animal Care Center

Hey there, our team is dedicated to providing the best quality care, in a clean and well-maintained environment, and are glad to see you and your pet got the services needed. We appreciate you taking the time to leave us your feedback!

Carissa Peterson Posted on Google 2 years ago

Fantastic experience: Every encounter that I have ever had with Downtown Animal Care Center has been great. The staff is so friendly and helpful. I really would like to thank Dr. Poad for being such a great vet and taking the upmost care of Critter. I know he is always in good hands with her. He is recovering from his recent surgery well. Thanks again Downtown Animal Care Clinic!

Downtown Animal Care Center

Hi Carissa, thank you for the review! We know surgeries are tough situations but we're here to do the absolute best job for you and Critter. Glad to hear about your experience with us!

Selina Garcia Posted on Google 2 years ago

Negative experience: I’ve been taking my 3 dogs here for years but last week I took my pregnant dog to check how many puppies we would have and DR. LAURA JIMENEZ if you can even call her a doctor was very rude from the start. She said the puppies weren’t developed enough for X-rays but that she could do an ultrasound and give me an estimate of how many puppies we were gonna have. I said fine let’s do that she took my dog to do the “ultrasound” which at this point I’m not even sure if it was done as I wasn’t allowed to go see it for my self, she comes back and says “well she’s definitely pregnant I saw some heads in there” uhhh yeah I knew that I knew this from the beginning. The reason for this visit was not to confirm that she was pregnant but to know how many puppies she was expecting anyway they charged me $130 for this and still wanted to charge $160 for X-rays. Laura pulls me aside and tells me she’s gonna give me a credit (which wasn’t applied) and walks away without letting me know if she was gonna give me a receipt or anything. She’s very rude very unprofessional. This place is definitely NOT what it was before with the new staff. All they care for is MONEY they rather lose a customer that been coming for years than to reach out and fix this problem that could have been avoided if they had listed to what I originally made the appointment for.

Downtown Animal Care Center

Hi Selina, we truly value the years that you have spent as a part of our family. We agree that you should always expect the best care for your pets. Cost is certainly a major consideration and we want to be as transparent as possible when it comes to billing. Please reach out to us at (303) 595-3561. We would love to speak with you and hope to regain your trust.

Dre Posted on Google 2 years ago

Fantastic experience: Very quick and helpful staff! I am thankful they offer low cost animal services. After falling on some challenging times, I would never want my pets care to fall short and these folks are here to help!!

Downtown Animal Care Center

Hi Drea, thank you for the review! We're here to provide the best possible care and we're glad your animals got the services needed. We're always here to work with you and find the best options that fit your needs!

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