VetMED Emergency & Specialty Veterinary Hospital

Fantastic experience: Vetmed has always taken good companionate care of our cats during emergency and specialty care situations that our regular vet couldn't provide. I felt that the Doctor who took care of our cats during emergency was very professional and caring. What I appreciated most was prompt detailed empathetic care

Fantastic experience: Nice staff and thorough Dr. overall excellent experience! Didn't get names but everyone we interacted with were nice, compassionate and professional, outstanding overall experience.

Fantastic experience: I feel that both Ramen and I were treated with great care. Dr. Edgar took his time to explain not only the things going on with Ramen but also issues with my other dog. I feel the staff was great and if I ever needed emergency vet care again I would visit here.

Fantastic experience: Always have a great experience when we take our dogs here, both in seeing the specialty doctors (dermatology) and in the ER. Everyone is very caring and helpful. No complaints.

Fantastic experience: The team was extremely kind and helpful during our visit. The receptionist and vet tech were so kind and you can tell that they love what they do. Overall the experience was good. The whole team made us feel comfortable and were happy to help.

Fantastic experience: Staff is very friendly and knowledgeable, check in process is convenient and easy. Staff made me feel comfortable and confident my pet was going to be well cared for.

Fantastic experience: Everest was very well taken care of by the team. She exam was through and results were explained in detail. What I appreciated most was through care and explanation.

Fantastic experience: Our dog was attacked by another dog on our daily walk. You all took us in right away explained the expenses and the procedure. Very transparent and our dog is on its way to recovery. Very professional and easy process during a traumatic event. What I appreciated most was

Fantastic experience: My 6 year old male cat was acting abnormal and peeing small drops outside the litter box. The care we received from the vet doctor was great. He really cared about the condition of my cat. What I appreciated most was reasonable charge on second visit, the empathy the vet had for my cat Grayson, and the vets personal experience with the exact same issue. Grayson is much better after switching to the urinary prescription wet food. At the time this happened he was in need of pain killer and the urinary relaxation pill.

Fantastic experience: Peanut is always treated well at VetMed. Dr. Song is very thorough and easy to talk to about issues related to Peanut. Everyone was very courteous and kind. What I appreciated most was level of care Peanut received. You can tell everyone loves their job there.

Negative experience: This is a continuation of the review Adrianna had left, Dr Jon Lou straight chuckled at us when we were just asking questions on how we can care for our dog, alongside the copy and paste google reply "on how you care" is just you only care now when you read the reviews, btw Dr Lou that injury you had when you were an orchestral musician you should've paid that $400 for yourself.

Negative experience: I would say if you take your pet here make sure you don’t have Dr Jon Lou because he is very unsympathetic with our bad news we got about our dog and he did not care about our concerns about our dog and he would have an emotionless look on his face and when I asked questions he looked at me like I was dumb for asking them about my pet and he kept calling my dog a she even though was a he and he saw us crying when we got the bad news and he was ready to leave the room and before he left the room he let us know that it’s $400 if we wanna put our dog down and left and that was honestly the worst experience I have ever been through and I hope no one else has to go through that.

Fantastic experience: After being referred by my primary vet to pet dermatologist Dr. Song for my dog Ringo’s ear issues, I was honestly nervous and just hoping for answers. From the moment we walked into VetMed, I felt like we were in the right place. Dr. Song and the entire staff were incredibly kind, patient, and compassionate. He took the time to thoroughly explain what was going on with Ringo’s ears, what the procedure would involve, and what we could expect afterward. He never rushed the conversation and made sure I felt completely comfortable every step of the way. As a dog mom, it’s so hard when your pup isn’t feeling their best. But Dr. Song made me feel confident that we had a solid plan and that Ringo was in great hands. I’m truly grateful for the care, attention, and reassurance we received. I can’t recommend Dr. Song and the VetMed team enough.

Fantastic experience: Everyone was very nice and helpful. They gave us options and didn't over sell us to do everything. They really care about our pets. What I appreciated most was the Staff!

Fantastic experience: It was my first time at Vetmed. I had an emergency my 8 month old Yorkie (Alfie) was attacked by a huge Rottweiler. Alfie lost a lot of blood the staff wasted time in taking care of my little angel Alfie. He's home resting on his meds and I'm Beginning to see improvements in hid behavior. I highly recommend VetMde

Fantastic experience: i feel very listened to you and i very reassured that my cat angel was in good hands! the staff and Dr. Wun were extremely kind and helpful during my visit! very communicative as well! I would like to compliment the vet tech assistant i can't remember her name but she was so so sweet and kind and I would also like to thank Dr. Wun, i appreciate that he took the time to read her file and hear any concerns we may have had! both of them were extremely emphatic and caring! thank you both! What I appreciated most was they even took the time to put my little girl back in her sweater after her culture! no vet has done that and again they were so nice and communicated

Fantastic experience: We had excellent care. We were immediately checked in and someone was sent to my vehicle with a cart to take Brady in. Brady was taken to a room and was taken back to give him a sedative to calm him down. The vet came in to discuss what care may be needed and pricing options were provided. Meanwhile since Brady had calmed down the vet tech was able to remove the leash clip from his foot. Brady walked out a happy boy. What I appreciated most was the overall experience of care

Fantastic experience: Very happy with the care our dog received. We were turned away by 2 other “urgent care” vets, but the staff here were kind and quick to see our dog.

Fantastic experience: Dr Song is great, he explained his game plan and was very gentle with my fur baby. We never felt rushed. Everyone in the office is smiling and friendly. The office was clean and modern and it was easy to make an appointment.

Fantastic experience: Everyone was very nice & understanding to people with their sick pets. They were very thorough in examination & care. The doctor & tech were both amazing What I appreciated most was the care & compassion and expert help for my baby

Fantastic experience: I don't have words powerful enough to express my gratitude for the wonderful, compassionate and thorough care that this team provided for Polly and I. This is a wonderful team and clinic! Literally every person who interacted with us was amazing. I am deeply grateful to know that people like this are there for pets and their parents in times of need and distress. What I appreciated most was the understanding and compassion towards me and Polly in our distress.

Negative experience: The most professional, educated, and resourceful was single vet technician. The rest of the crew and the business model (we won't see you again so we will rip you off now as you have no other choice) is bad. But they do because admittedly they absolutely can. You have no choice.

Fantastic experience: You guys were awesome! Your receptionist apparently looked us up in your records before we got there so knew Daisy's name and that she'd been there before for the same thing-an ear infection. Daisy saw the vet immediately. I actually don't recall their names but they were friendly and easy to talk to! It made a stressful situation so much easier. What I appreciated most was that they acted like they cared about me and my dog, were friendly even though it was 4:30 a.m. The coffee and snack area was appreciated. Took care of Daisy and we were out of there!

Fantastic experience: Excellent from the moment I entered until we left Doctor who saw Magi Marie to the vet tech who came to check her out and brought her to a room for me to console- excellent bedside manner by both. What I appreciated most was the entire team listening to my concerns. I only wish all care providers could learn how important it is to listen to the parent. Even if it is a fur baby- It made me feel confident in their plan of care.

Negative experience: It pains me to write this but I brought my pet into the facility and after she was taken, I was made to pre-pay for a ton of services before I even knew what she really needed. I specifically just wanted a blood panel completed and told the front desk to make a note to ONLY do the blood panel and call me with the results before. They said the latest she would be ready was 7-8PM. Hours had gone by with NO CALL. I dropped her off before 3PM and called three times with no updates. I was only told to wait for the doctor to call. Of course- eventually I just show up around 830pm and still there was no update and I didn’t actually SEE my cat (Without the answers I needed) until 10:30PM….. Absolutely NO communication and my cat was brought in ALREADY ON DRUGS WITH FLUIDS. Entirely aside from the note I told the front desk before I left the building, the doctor said she didn’t hear about it until after she already gave her fluids and meds. Granted- I didn’t pay for those (rightfully) but I paid for plenty else ahead of time with a girl who rung me up for over 2K in care and she hadn’t spoke with the doctor on what my pet even really needed. She also did NOT explain to me what each charge was really for. I can’t stress enough how this experience felt like it worsened her conditions and put me through a ton of stress and money. My sister has been a vet for 9+ years and this is NOT how long blood panels take and the owner should not EVER be surprised when coming in to pick up her pet. Had to go to another specialist as she rejected the medications where I finally got the answers I needed. Very disappointed in this recommendation and the absent quality care. Please do better.

Fantastic experience: Everyone was so kind and explained every step. We waited but the staff always communicated well. What I appreciated most was the kindness shown to my dog and me

Positive experience: Updating as I go. Came in at 755pm. My dog was taken back at 830pm to have his vitals checked and brought him back out within a few minutes. At 1045pm I had to ask the front desk when the was going to be seen. They said another hour. Finally at 1105pm (3 hours later) he was taken to the back to see the doctor. Will update shortly… 1115pm taken to room for doctors consultation. It only took 10 minutes to check my dog which if that was the case they could have seen him sooner. Doctor came into consultation room at 1135. Dr Turner was actually very good in explaining what could potentially be wrong and suggested great information for follow up with our regular vet. Total visit over 5 hours. We didn’t leave until almost 1AM Unable to give more than 3 stars due to the actual waiting times.

Fantastic experience: So kind helpful and knowledgeable! What I appreciated most was the quality of care, getting updates and not getting ripped off

Fantastic experience: From the front desk to the exam room, Olive was treated so kindly and received very warmly Front desk greeted us very kindly. Amelia (vet tech) was compassionate and warm with Olive. Dr Parker communicated very well with us about Olive's diagnosis What I appreciated most was how quickly Olive was taken back and how she was examined in the observation area

Fantastic experience: We trust Dr. Song with this complex situation we are going through with Snoop. We have been working with him for over a year now getting through chronic ear infections. He has been kind and helpful every step of the way. The front desk staff are great. The techs are always awesome. Our last visit was on 01.21.2026, during this visit Snoop needed labs drawn. Snoop is not always a cooperative patient ha ha. The two techs were able to get His blood drawn in a kind and competent procedure; it was heart warming to see. If you need a dermatologist this is the place to go.

Fantastic experience: We had a great experience with Dr. Kupanoff. She was incredibly attentive, personable, and very communicative throughout the entire process. Our goldendoodle Charlie had surgery for an intramuscular lipoma, and she always made time for us, including multiple phone check ins, which gave us so much peace of mind. She did an amazing job, and Charlie’s recovery went smoothly and better than we could have hoped. We are so grateful for the care, time, and attention she gave both Charlie and us. We truly have a happy, healthy boy because of her, and we appreciate everything she did.

Fantastic experience: Had an overall great experience here with Dr. Kupanoff. Our 7 year old doodle Charlie had a lipoma the size of a grapefruit in his groin, we were all very concerned of him losing his leg, or what impact it would have. Dr. Kupanoff reassured us, took care of our boy, and provided excellent post op follow up and care. I would 100% recommend you use this Vet.

Positive experience: A huge thank you to the front desk ladies that were so kind and helpful. The vet that treated my pet made me never want to go back to VetMed. She wasn’t friendly at all. It just made me a little uncomfortable. She just made lots of facial expressions that indicated that she really had no concern or care about what she was doing and just not personable at all. The whole interaction with her every time she came in the room was just unsettling. 3 stars for the front desk workers and other staff as well as the clean facility. No stars for the vet. Also, she never called us with our pets results. We had to do that for whatever reason. I do want to mention we have taken our pets there many times before with no issues. This was the first time so we may go back again but if that vet is there we will more than likely go elsewhere.

Fantastic experience: They took Kadie right in for an x-ray. Gave us all the information up front so we could make the best decision about her care. They called like they said to let us know the surgery went well and they cared for Kadie afterwards. The surgeon they called in that night that talked with us, (I don't remember her name). She was kind and compassionate and she did a great job with the surgery as Kadie is doing fine and her wound is healing nicely. What I appreciated most was the information they provided upfront and the care they gave our dog.

Fantastic experience: Lucy's care was outstanding. The staff was always courteous and helpful. Dr. Helguson was very caring and helpful. What I appreciated most was the text pictures and notes that kept me connected.

Fantastic experience: The care was excellent. We were able to get right in, appropriately 8 pm. We don't have long to wait before Dr. Blom came and talked with us. She gave us possible senarios with what was wrong with Phineas. Long story short, he's got crystals in his urinary tract. We went home to waiting while they gave him meds and an IV. We picked him up at 1 am and took him home with meds and some different types of wet food for urinary issues. This is the second time we've brought one of our cats to VetMed. My own vet recommended them. What I appreciated most was being able to get my cat in without a long wait time.

Negative experience: The only reason this is two stars is because the front desk gals were so sweet, the vet techs where busy and seemed overwhelmed with how may animals were in. The interrogate we ended up with… absolutely horrible. Didn’t explain anything to my husband, didn’t discuss anything just said things what’s needed and this is what he has. Without the tests even being back. I will say thankfully we did start treatment regardless of results by request. I sent them a message, was called, told I would have his prescription the same day. Three hours later and nothing. I called the er line, they couldn’t send it. So now I have to wait even longer to send in the prescription I originally asked to be sent th very first appointment and again today. I’ve been in healthcare for over ten years. YOU DONT FORGET THE SEND A PERSCRIPTION. Extremely unprofessional. I highly recommend going elsewhere wear for internal medicine. I had a friend who used to work here. He also said they have crashed and burned since going corporate. Unfortunately we had already had the first horrible interaction now we are trying to get out of this place.

Fantastic experience: The vet tech was so pleasant! She made us feel at ease. Dr. Song called me as soon as the procedure was done and let us know that our dog did great. He found all the moles that need removal and said our dog can go home in the afternoon. Vet tech is exceptional. What I appreciated most was the care given to our doggie.

Fantastic experience: Dermatology team was awesome! They listened and cared and went the extra mile. Just make sure you know what building you’re going to when you set up your appointment.

Fantastic experience: The entire staff at MetMED is simply wonderful. They are professional and caring. They are also friendly and compassionate. They are sensitive concerning financial limitations of some of us who are not able to afford expensive diagnostic testing, etc. Sometimes we are faced with sad and difficult decisions. One can only hope that somehow we provided a pet with a good home while we could. They did everything they could to help my cat. Money was the obstacle for me. I would recommend VetMED without reservation to anyone with a pet needing emergency care. Absolutely the best staff and vets. I appreciate everything they did for my cat. Means so much.

Negative experience: We came here because our cat was deathly ill. We didn't want to wait until Monday to see the Vet so we came here. Our cat was taken away pretty quickly but then it was nearly four hours until we were gone. We didn't get a call from the Vet (we were in parking lot because of Covid) for quite some time. He told us that he had actually looked at our cat a long time before but that he had just got around to calling me. All he had to say is that they needed to run about $4000 in tests to find out what was going on. After he transferred me, they told me the amount again. I said I didn't have that much. Their reply was, "How much do you have?" I am not buying a car, I am trying to save my cat who can't walk, who is shaking and not eating. Their reply is they need to run the tests to properly diagnose and they had no intention of trying anything until we performed the tests. I couldn't. So, we paid the $300+ for the visit that was pointless. The Vet said our cat appeared to be much older than what he was and wouldn't make it until Monday. It was Thursday. I went and bought an animal feeding syringe and fed my cat pureed turkey that way along with giving him water. He responded and we made it until Monday. They prescribed amoxicillin and after two weeks, our buddy was back to normal. We visited in February and now it's June. The medicine cost $25. I am absolutely disgusted with the money grabbing they do and that they play on your emotions. The Vet I talked to said he couldn't provide a treatment because he didn't know what it was. Funny that my vet was able to take care of it for $25. We are emotionally attached to our animals and they were trying to exploit that. The fact they asked how much I do have was appalling. "We will just run all the tests and take as much money as we can" seems to be the policy in my experience. This is a business first, obviously. The lady who took our cat was nice, but the overall experience was horrible. The fact that he could have prescribed the medicine that saved our cats life but chose not to says a lot about them. Especially when he added that my cat wouldn't make it to Monday, playing on my emotions. Some would call that manipulation. They offered no advice at all for feeding or anything. $300+ for nothing. Good thing I am not rich or I wouldn't have hesitated to spend the money to save my buddy and would have just been throwing it away. First and last time to this place. UPDATE 2026: Solo is still going strong. He has never had any issues since then. (Won't naken it until Monday!!!) UPDATE 2025: Solo is still with us! UPDATE 2024: Solo is still with us 3 years later, after being told he wouldn't last the weekend. UPDATE 2023: Solo is still going strong! UPDATE 2022: our cat Solo is still with us. That antibiotic was all he needed. Still livid at the money grabbing and complete lack of care from this facility. All that was needed was a cheap antibiotic (amoxicillin).

Fantastic experience: Very professional and friendly. We were advised up front about the consultation fee. Our puppies spent four hours being monitored. The final cost was very reasonable.

Fantastic experience: Everyone was absolutely amazing from the moment we arrived. The care and support from the initial call, getting us in our room, checking on us, bringing us water and helping us get checked out. The entire staff was extremely kind and compassionate.

Fantastic experience: The staff was very attentive & caring Everyone on that day!!!! What I appreciated most was the way they took care of my dog & explained his treatment to me!

Fantastic experience: I thought Nita received great care and that pleased me. Our Vet techs, the veterinarian and the very patient lady at the front desk that checked me out. I had issues with my card and she went out of her way to help me allowed me to take my time without pressure What I appreciated most was the patience and nurturing shown to Nita who can be very difficult to handle in unfamiliar situations. I also appreciated the non stressful approach of our veterinarian, and the kindness of the staff at the front desk. The place was clean and the atmosphere was peaceful despite how busy the night was.

Fantastic experience: Fast, caring, knowledgeable! They even called the check up after! The nurse was so compassionate and remembered my dog from two years ago! What I appreciated most was their compassion and they didn't upsell anything. They don’t even charge us as it was only needed to be a triage appointment.

Fantastic experience: I was bery confident in my pet's diagnosis. All staff members were amazing! What I appreciated most was the quick action of making sure my pet was stabilized.

Fantastic experience: I feel very comfortable when any of my dogs are at VetMed, which has some of the finest recognized physicians in Arizona. I also appreciate the immediate care, support & response I receive from everyone on staff. I also am very grateful that I can visit my sick furries even when I show up spontaneously.

Fantastic experience: My lil guy is doing much better than he was before. I cannot remember names, but the vet with gray hair, the female assistant that was helping him and the nigh shift front counter assistant were all lovely. What I appreciated most was the willingness to help me with the little pug I found at work.

Fantastic experience: My four year old cat Mimzy was diagnosed with end stage kidney failure. She was loved by Jess, and it was clear by my frequent updates. Front desk staff was so kind and warm. All her doctors were extremely thorough and empathetic of the situation given that sweet Mimzy was so young. Jess, Dr. Turner, Dr. Lee, and Dr. H (unsure how to spell her name) were an amazing team and I know they took great care of my girl. I work in the field and I know they did everything they could for her. I took her home for a few days and she was playing, eating, and enjoying time with her brother. What I appreciated most was the compassion and empathy I felt by everyone on the team. Mimzy unfortunately passed away a few days after bringing her home because she went into heart failure, her little body couldn’t handle the treatment for her kidneys. She will be missed by many❤️‍

Fantastic experience: My sweet boy, Michi, passed away, but they were so compassionate and understanding and did their best to make sure my baby boy didn’t suffer any longer. I am forever grateful for their support during the hardest time of my life. The staff sent a card with hand written kind and encouraging words. Thank you so much ❤️

Fantastic experience: They were so compassionate and patient with us during a very difficult time and with our need to make some hard emotional decisions.

Fantastic experience: I'm so thankful for the team at VetMED who helped Zita during our emergency visit! Truly appreciate your 24/7 service...You are our new go to medical emergency vet \ JerryVS Vet tech? who helped with Zita What I appreciated most was friendly staff and concern for our Zita's emergency

Fantastic experience: Two nights ago we had to make the most difficult decision regarding our 15 year old labradoodle, Sadie. From the moment we walked into VetMed (Cave Creek Rd) we were treated with urgency and compassion. We were immediately given a patient room. The Tech came and heard Sadie's background and current issues. Then the doctor came to see Sadie. She was taken to the exam room and returned. We consulted with the doctor and we were given options as to what could be done. We choose the end of life option to end the distress that she was in. The doctor and staff showed great compassion for Sadie and our situation. We appreciate everything that they did for our "girl". Thank you

Fantastic experience: We felt that you cared for our puppy with love and made us feel better about having our little guy have to stay there for care We would like to recognize all the staff that cared for our puppy, we especially want to recognize the woman that checked us in. She was so compassionate and got us right in. She even came in to bring our puppy back herself since he needed to be seen right away. I appreciated most the communication as we were nervous having to leave our puppy, but we knew he was in good hands! Definitely recommend Vetmed!

Negative experience: Took our dog here on a Saturday morning after she had been sick for about a week and quickly declined on a Friday night. Nurses were nice enough while we waited for the vet. The vet we seen was Brian White. He did not have a warm energy to him whatsoever and seemed like he had his mind made up before he came in the room. He told us our dog had pyometra and would need surgery. He told us our dog looked so so sick (not to state the obvious) and asked how much we were willing to spend. I told him I had no idea how much the surgery would cost and he ballparked 6-7k. We decided we would find somewhere else to get the surgery. After we left I looked everywhere for someone to do the surgery asap. Then I come to find out he put on the paperwork that Athena had NEVER seen a vet, was overly malnourished and that we refused bloodwork. I had given him vet paperwork from 2024 when she got her vaccines that shows she was healthy then and they never offered bloodwork at the ER. This made other affordable vets deny her for surgery…I didn’t know how that would work but he did and still put that on the paperwork. This makes me wonder why he asked “how much are you willing to spend?” Was he just assuming we wouldn’t have enough? Did he already make up his mind the we were bad owners? We went desperately in need of help of our family dog that we love sooo soo much. I feel disgusted that we even went to him for help at all. Thank goodness we found an AMAZING vet to do the surgery and my dog is now 1 week post op doing great!!

Negative experience: We had a terrible experience and would under no circumstances recommend trusting your fur baby with VetMED. We took our dog there a few months ago as it was a weekend and our vets office was closed. They diagnosed him with pancreatitis and said he should stay there for three days. On a visit with our dog on day two he was doing much better so we were going to bring him home but they recommended keeping him one more day to monitor him so we agreed as we didn’t want to bring him home prematurely. Literally on our drive to pick him up on day three they called and said he had a seizure and he could no longer walk. We got there and he was crying in pain, couldn’t walk, and you could just tell he neurologically wasn’t there anymore. We asked what happened and asked if he fell or if there was an accident as he does tend to squirm a lot when in an unfamiliar place and he was doing so much better the day prior. Dr Wun said he will no longer treat our dog nor continue care if we were accusing them of something. We weren’t accusing, we were just asking and trying to find out what happened that he went downhill so quickly after seemingly being on the road to recovery less than 24 hours prior. We took him home, he had a horrible night in so much pain and unable to stand. We took him to our vet the next day, and he had to cross the rainbow bridge that same day due to the brain damage and neurological damage he suffered. VetMed sure had no troubles taking the $8000 they charged us though. We will forever regret not bringing him home on day two when he was doing better but trusted the advice of VetMED and as a result my husband lost his bestest buddy. They are shameful and in my opinion should be shut down.

Fantastic experience: Very nice staff and excellent care during our first visit. My internist vet recommended Dr. Song and he was great to discuss Butter's skin issues with. He did a thorough exam and determined the issue. Dr. Song is very engaging and I enjoyed meeting him and the staff. What I appreciated most was Dr Song, his compassion and interest in my pup

Negative experience: Our experience at this emergency vet was awful. We spent nine hours there with our very sick puppy, and the staff moved incredibly slowly. Despite the doctor telling us he was in severe pain, they never gave him any pain medication at all, and no IV fluids were administered until we were already being discharged. The doctor even told us he had a low chance of surviving the night, yet still pushed costly inpatient treatment. They didn’t run a white blood cell count until the last 30 minutes of our visit. Tragically, our puppy passed away on the way home after receiving almost no real care all day. Based on our experience, I would never recommend this place. Please be aware.

Negative experience: I just left the emergency room to vetmed. I waited over 3 hours. Because my fur baby had blood in his stool. I had two nurses come in ask me the same questions. And never saw a doctor after that no x-rays no blood work no IV nothing. They said they were very busy. But I saw five nurses in the front and I only saw two other dogs that came and went. I asked him how much longer they told me they didn't know. Needless to say I was heartbroken I have never experienced such neglect coming from a place that's supposed to be emergency. You think you say my dog is pooping blood that they would at least run a quick x-ray but not even that not even fluids after I told them he had nothing to drink or eat for almost 2 days. And they didn't even try to console me or at least give me some advice on what to look for. I had no choice to leave because I had to pick up my youngest son from work. And I have my other son who is special needs a special Olympic gold medalist who is worried sick about our family pet. I am very hurt and disappointed.

Fantastic experience: Very warm and friendly. The intake on my dog squishy was very thorough and caring. I did not feel there was one better than the other. From the reception, vet, tech, and doctor, they were all exceptional. The doctor was very knowledgeable and I truly appreciated his approach to take some samples and find out exactly what was going on before prescribing a bunch of medication's hoping they would work.

Fantastic experience: I came in for a pet that was killed by a coyote and the staff was kind caring and compassionate. They went above and beyond helping me with this horrific situation. Thank you to all the staff who helped me and my family.

Fantastic experience: I was impressed from the initial check in process. Jiggley was seen by a vet tech within reasonable time. She was treated, we did speak with the vet and we waited to be sure the medication was working. (She was stung by something & her face swelled). I am very happy with the care she received. What I appreciated most was the care & concern demonstrated by staff. It was a friendly environment and even Jiggley was comfortable there.

Fantastic experience: I have been here three times over the last few months. Wonderful service, great staff and knowledgeable veterinarians. Zoe Sunshine and I thank you for everything you do!

Fantastic experience: Dr Song was amazing. Highly recommend taking your pet to him All the people I encountered were wonderful.

Fantastic experience: The professionalism, care and attention was excellent. They addressed our concerns about our dog, Elliott, and presented a clear plan for treatment. We highly recommend!

Fantastic experience: We have been bringing our coonhound to the dermatology department at VetMed. Our hound has struggled with chronic ear infections and severe allergies for years. Her ears were so bad that we were considering a TECA-BO procedure. Dr. Song has our coonhound’s ears looking they best they have in years. Our hound has stopped the head shaking and her itching has greatly improved. Thank you to Dr. Song and the VetMed team for improving our quality of life!

Negative experience: The doctors here are just awful. Use their facilities for any traumatic situation or for stabilization but never trust anything they say. In the last two years after new administration they have even gone to a new level of horrible. Before I delve into history last episode a day ago. Dog had a known issue and everything is expected and she's 14 years old well past expected life but still lives like a puppy. All of a sudden she had internal bleeding which was eventually going to happen and brought her in due to a collapse to see if she could get stabilized. I opted out of surgery that would take a year for a dog that likely would not survive it due to her age and would live in pain for the last of it. Was going to euthanize as suggested but she stood up and her gums started to get some color, And as my Midwest vet with 50 years experience said I did the right thing taking her home to give her a fighting chance for some more time as she has been so happy and active even with her condition every day (which when showed videos of gave them disbelief). Anyway on the paper it said to call if She was vomiting and I did. Several times and simply asked for anti nausea and some Royal Canin liquid food. Of course was denied for some reason and worse they couldn't even get a hold of the doctor so they refused to even hear it. And was told I had to bring her in again just to get liquid food. So another $488 later, They still refused to give her that liquid food that I had used from them two years prior for her recovery at my request. I mean if she's going to die anyway as they saywhat harm can this do? It's just $25 a bottle/day for a couple of days. Ended up going elsewhere for the food. They keep saying for the pets best interest but that's a farce I mean why wouldn't You want her to recover other than push to have it stay in a cage at their facility.... Yes I paid almost $500 just to get a bottle of liquid food which they refused, likely out of spite, that any caring vet would never deny even if it was just to make the "owner" happy. Other recent issues: She had a problem with her right rear leg And I just said I needed some anti-inflammatory and would do red laser... They insisted they needed to do about $10,000 worth of reconstruction on a 14-year-old dog with a year-long recovery which wouldn't even live that long. Needless to stay after Just a week of inflammation medication and red laser therapy She was literally running around over a mile everyday. This was about $1,000 but I didn't really care about the cost, But I can't imagine how many people they have conned into spending over $10,000 and putting their pet in agony for so long needlessly. Even going further back 2 years ago they said she had a few days to live and again my longtime friend who's been a vet for over 50 years and still is told me exactly what to do and it kept her going and happy for years when they would have had me euthanize her. At least back then they gave her the meds under my statement "if you say she's going to die anyway what's the problem" If a pet is going to die anyway why not facilitate something that's requested especially with the history of proven recovery from those requests? They are simply trying to force treatments that generate them money like overnight stays and such... These are photos and video of her for the last 2 years and most recent even the day of the event. They have been wrong about every prognosis and I'm hoping they are wrong about this very last one. Either way I'm just trying to give her as many more days as possible without suffering. My old vet friend contradicted so much of what they said from 1,500 mi away for years. And he hasn't been wrong. He's saying what I'm doing is the right thing by her while the staff here keeps trying to tell me what is the best thing for them. don't trust a thing they say - get independent review. Which is unfortunate because It diminishes their ability to save due to their lack of honesty and self-interest. Most of the 5 start reviews are fake.

Fantastic experience: It felt like the staff truly cared about our pet and understood she is part of our family not just an animal. What I appreciated most was how they treated both my cat and us as cat parents

Negative experience: I took my cat here for an emergency visit on 10/30 because he had a nosebleed and was sneezing. The staff told me they checked his vitals, examined him, and that everything looked good, and sent us home with no treatment. My cat’s condition got worse, so I called back. I was told their notes say he was never examined by a doctor at all, and that I left before being seen. That is not true — they took him to the back, told me his vitals were good, and told me he was fine. Now they refuse to help, and my cat is still sick. I am extremely disappointed in the lack of care, the incorrect medical record, and the unwillingness to take responsibility. I want other pet owners to be aware of this experience before trusting this clinic.

Fantastic experience: Overall, the staff are great and very inviting. I felt comfortable bringing my dog there. The only thing I wish Dr. song would have done a thorough all skin inspection on my dog. I just felt like he could've been examined a little bit more thoroughly as far as it's overall skin conditions. Reception, vet tech and I believe an intern What I appreciated most was how inviting the staff are and the welcoming atmosphere.

Fantastic experience: I can tell that the staff cares deeply about the health of my dog Coco. They treated both of us with kindness and respect. Dr. Hough was amazing. She talked to me about Coco's health issues in a way that I could understand and relate to. What I appreciated most was the overall care that was given to Coco.

Fantastic experience: The staff was so nice and helpfull with our dog they gave us great care would take her back there again--thanks

Fantastic experience: The whole staff from reception to the doctor were excellent. They really care about your fur baby and do everything to help take care of them. Caring, knowledgeable and respectful. What I appreciated most was the care and time they took to figure out the problem that was causing my dog to not feel well.

Fantastic experience: They did a great job tending to my cat and his emergency. The doctor took the time to explain everything to me and answered my questions. They were very caring and professional. It was not an easy visit and they made it comfortable for me.

Fantastic experience: Fantastic. Thank you Everyone at the front desk ❤️ What I appreciated most was how they got us in quickly and relieved my dogs pain Thank you from the bottom of my heart ❤️❤️

Fantastic experience: Dr. Song was extremely concerned and his knowledge of our dog's condition and diagnosis seems to be correct and we are hoping that the diagnosis will help our dog heal. The receptionist at the allergy clinic was super friendly and helpful.

Fantastic experience: They've helped me with many pets throughout the years. I trust them 100%. Excellent care. I have always been treated well by everyone at VetMed for the many years I have come there. What I appreciate most was convience and care in a emergency situation. All the staff are helpful, caring, and respectful.

Fantastic experience: Everyone from the front desk, to Mollie's technicians, to the Dr.s were so kind and attentive. Mollie's Vet Techs were both outstanding. The ladies who checked us in were so compassionate & made every step of Mollie's stay as good as it could be. Honestly everyone was. ❤️ What I appreciated most was everyone's kindness & helpfulness.

Fantastic experience: I went to work and my 2 year old Frenchie was playing, came home to her dragging her back legs and having a hard time breathing. Took her to VetMed emergency and was beyond impressed. The people were quick, thoughtful, compassionate and extremely reasonable in prices. I will always go to them for any emergency and recommend them to everyone....love that place❤️❤️

Fantastic experience: The care Frankie has received has been top notch. The care team and doctor has really helped Frankie with his allergy issues. Wonderful experience. What I appreciated most was the care my pet received. Would recommend.

Fantastic experience: They took really good care of my dog, Zuri. Staff and vet were very communicative and explained everything well. I'd go back without hesitation.

Fantastic experience: My Kiki was treated with kindness. The staff was very knowledgeable of the situation and knew exactly what she needed. All the staff was amazing. What I appreciated most was the compassion they showed my family and my Kiki.❤️❤️

Fantastic experience: This comes a few months after our first visit to VetMed. After two trips to our own vet and still not knowing what was wrong with our cat Skippy we were told he needed a scan to see what was happening. We ended up taking him to VetMed on a Friday because we didn't know what else to do... he seemed on his last moments, not eating for days and lethargic with no energy. Dr. Hough was amazing and very empathetic. She knew Skippy was in trouble. They kept him all weekend, sent me text updates and pics of how he was doing numerous times a day. It was determined he had Cancer. They sent us home with meds and instructions on how to keep him comfortable until it was his time to leave us. Skippy lasted two months before we had to say goodbye! We cherished every minute we had left with him. We're truly so grateful to Dr. Hough and her team at VetMed and the endless compassion they showed for Skippy and us. It's been three weeks since Skippy left us and we felt it was time to let others know how wonderful Dr. Hough and VetMed are. Thank you so much!

Fantastic experience: VetMed has been our family's go-to ER vet since 2016, and our visit today only served to affirm that. One of our pets was brought in this morning after falling ill very suddenly, and we were seen immediately. Dr. Blom and her team were incredible through one of the hardest days of our lives as we ultimately were left with the option of humane euthanasia. The kindness and compassion that poured out of every member of staff and the low-lit, comfortable care room the procedure was performed in made for as positive experience as it could possibly have been. Robin also went above and beyond to provide compassion and care for us, and we will never be able to express our gratitude enough. This was a hard and awful day, but it could have been so, so much worse without the team at VetMed. Thank you for all that you do for owners and the animals we love.

Fantastic experience: The staff at VetMed is incredibly friendly, even when I feel embarrassed about bringing my dog in for eating something new that he shouldn't have. It's almost as if he's an urban legend at VetMed, known for eating 2 packs of cinnamon roles. Everyone here is always so kind and thorough!

Fantastic experience: I'm very grateful to the kindness shown to me by the front desk young ladies, the Vet tech and the Doctor. It's been a rough 2+ years with my fur baby, Princess. Everyone was awesome! What I appreciated most was the COMPASSION

Fantastic experience: The care and attention shown to my cat Geddy was outstanding. I brought Geddy in for a dermatology concern and he was so carefully treated by Yolissa the technician. Geddy needed some cleaning up because he didn't tolerate the car trip very well. Yolissa took care of everything making sure that Geddy was freshened up and prepared for his exam. Geddy has a bald patch on his ear and Dr. Song came in and spoke to Geddy in the most compassionate tones. Dr. Song took careful notes of Geddy's condition and examined him with some high tech equipment. Dr. Song even did a recheck for a condition that Geddy had several months ago(which was expertly corrected by Dr. Song). I was very much impressed with the attention Geddy received and the cost was much less than I anticipated. Yolissa was outstanding in preparing Geddy for his exam. I appreciated her efforts both prior to the exam and during the exam.< br />Dr.Song appears to speak "cat" he made Geddy feel comfortable. I value Dr.Song's ability with my cat. The expert concern and compassion shown towards me and my pet.

Fantastic experience: My dog was in great hands at VetMed. This place has good people who truly care. What I appreciated most was the attention Dr. Lee and Vet Tech Jess provided my dog. Actually there were 2 vet techs (I’m sorry I’m not sure of the night techs name, but thank you too!) I could tell they really cared and did all they could to help my dog get better and feel comfortable during his time there. I also appreciate how the phone is answered right away when you call. The night and day techs provided daily updates in the morning and at night, and it was a great way to keep me updated. The communication was consistent. That is great customer service.

Fantastic experience: Prompt, professional care during my moment of panic.....much appreciated! Mars and Dr. Hough. . . .thanks so much! Just remember to ask your ingestion patients if the Roomba was running at the time of the pill bottle destruction! What I appreciated most was the concern and urgency shown by the staff when we assumed the worst with Tucker.

Fantastic experience: I made contact about an issue with my pup. They let me send pictures for a quick analysis. I then came to the location. Everyone was super friendly and very thorough. Couldn't be happier. I feel terrible about this, but I'm really bad with names. The person I spoke with over the phone, and then in person was amazing. The doctor was great too, but every single person was caring and friendly. What I appreciated most was the prompt and thorough care for my pet and how friendly everyone was.

Positive experience: I've been here several times for all my pets in an emergency situation. Always friendly, helpful and compassionate. Expensive but all ER are.

Fantastic experience: We have utilized VetMed twice for significant crises we have experienced with our dogs. Most recently, we sought emergency care for our 13 1/2 year old dog. We experienced attentive care and compassionate staff. The initial evaluation of our dog's condition was thorough and empathetic. Our final discussion, although not the outcome we had anticipated, guided us to navigate the decision that we ultimately had to make. We appreciated the time the doctors took to guide us, as well as their patience and ability to answer our questions with compassion and sensitivity at a very difficult time for us.

Fantastic experience: I am extremely grateful for the quick response when I walked in the emergency room, also the kindness that was given to me from the beginning until the end. Thank you so much for all your compassion. I dont recall the name of the first nurse but her, she made a huge impact to comfort me and keep me inform. What I appreciated most was was the qick response and the compassion I was given by everyone, I cannot thank you enough all for that.

Fantastic experience: We felt like the care given was fantastic. Expert, professional, and highly caring as the icing on top.
We walked in to VetMed after being turned away from her regular vet and from a different urgent care facility even though their own clinic referred us and it was more than an hour before closing. VetMed got us in right away. Our dog is very ill so this was potentially life saving for her.
She was seen and diagnosed quickly, hospitalized and began to improve dramatically and immediately. Dr. Blom not only provided incredibly good medical care, she was very compassionate and patient in the process. Dr. Blom Ten stars !!!!!!!!!!!!!!
After discharge our dog had more pain than we anticipated and we brought her back in for follow up. She was again seen immediately and given wonderful care. Dr. Mazur helped her with her pain. Made adjustments to her pain control and answered all our questions while being patient and compassionate. Dr. Mazur Ten stars !!!!!!!!!!!!!
Robin at the front desk has helped us with so many issues from prescriptions to communicating with staff to scheduling follow ups and speciality appointments. Robin Ten stars !!!!!!!!!!!
The most important thing is that our dog is getting the best care she can get to give her the best chance of recovery from an entire team of experts. Her welfare is the most important thing.

Fantastic experience: Our cat Petunia had to be seen at VetMed after swallowing a needle and thread, which was an incredibly stressful situation. The emergency team responded quickly and with great care. They walked us through every step, explained the possible outcomes clearly, and made sure we felt informed about the process. While the object eventually passed naturally, Petunia still required exploratory surgery to be certain it was not causing plication in her digestive system. Throughout the ordeal, the doctors and staff were compassionate, attentive, and extremely communicative, which helped us feel much more at ease. As with any emergency hospital, the costs are high, but I did feel that the level of care and the transparency from the team justified the expense. Petunia was monitored closely, and it was clear that she was in good hands. The only critique I have is regarding her surgical closure. The incision was stitched in a way that left the skin puckered and uneven, with one end not fully aligned. This has slowed down healing in that area compared to the rest of the incision, and I think the surgeon (or assistant) could have done a cleaner job closing her up. While it hasn’t caused major complications, it’s worth noting for quality of surgical finish. Overall, I am very grateful for the excellent emergency response and the kindness of the staff, but I do hope attention to detail in post-surgical closure can be improved.

Fantastic experience: We are beyond grateful for the extraordinary care May received at VetMed. From the compassionate front desk team who comforted me while I filled out paperwork through tears, to the skilled and caring doctors, to the incredibly attentive nurses and vet techs—it was clear we had brought her to the right place. May spent EIGHT agonizing days in critical care related to a failed soft palate procedure, and while it was an emotional roller coaster, the team at VetMed saved her life. They made no false promises, but were always honest, transparent, and empathetic. They gave us the information we needed to make the best choices for May and for ourselves, balancing professionalism with compassion every step of the way. VetMed is truly different. They live their mission, and it shows in their culture of growth, education, and dedication. After researching extensively following May's near-death experience, I can say with confidence that we could not have been in better hands. VetMed wasn't the closest ER, but it was without question the best. Special thanks to Dr. Helgeson, Dr. Kupanoff, Dr. Lou, Dr. Lee, Dr. Parker, her nurses Meredith and Tina, the lovely front desk team Mars, Robin and Alannah. I wish I knew everyone's names but there were just so many wonderful people who cared for us and our girl. Thank you thank you thank you!

Fantastic experience: The facility was excellent. The staff attentive and friendly. The care my dog received was spot on. What I appreciated most was the service, communication, facility, and transparency.

Fantastic experience: My cat experienced health problems for several months. My primary veterinarian conducted extensive diagnostic testing; however, she could not find a cause, so she referred me to the internal medicine department at VetMed. I was impressed by the doctor's knowledge and expertise. He immediately identified the health issue, a diagnosis we had been working to identify for six months. He then verified it through testing and provided a treatment plan. We will check in on it in a month and refine it if needed. I am deeply grateful for his knowledge and experience in helping my cat and appreciated the kidness and patience of all staff.

Fantastic experience: The care provided was top notch! We were very pleased with the services provided. The staff was very caring and we couldn't appreciate it more! The front desk ladies were very kind! What I appreciated most was the staff and the care they provided!