1st Pet Veterinary Centers - North Valley

Experiencia negativa: Our elderly dog has been very sick for a couple of days. We called ahead to explain the symptoms and they advised us to bring her in right away. We were sent to a waiting room upon arrival. We were still waiting after 2 hours. No communication, no ETA, no checking in with us or on our dog. We checked with the front desk, after waiting for all of that time, and we were told it would be at least another hour, probably more. We thought it was an emergency to have an elderly dog bleeding when she tries to go to the bathroom, throwing up bile, not eating and dehydrated but it seems this vet was not concerned about her, or about our family. If it wasn’t an emergency and they were too busy to see us, why not recommend we make an appointment? Why not communicate with us? Why tell us to come in right away and say “we’ll be waiting for you?” Why put a sick, elderly, dog through the stress of visiting the vet? I would not recommend or return to this “veterinary clinic.”

Experiencia fantástica: This place truly loves and cares for animals ! Not to mention that mentally they made me feel better than I did before I went in! This place gets deeper involved and can relate to your situation, I had them put down my pet rat was like it was a family member and I recently took them a stray cat pretty messed up, yea it cost alot but I spent my last dollar doing the right thing! I was rewarded that day with getting a hundred here and 200 there and realized it added up to the same I spent on this cat ? I'm thinking god

Experiencia fantástica: My dog, dixie, who was 15 years old started having grand mal seizures at home. 4:30 in the morning and the staff at 1st pet were there to help me help my dog pass. They were so kind and helped me as I was falling apart........ I can never thank them enough. They made it possible for Dixie to be comfortable and stop her seizures so she could pass peacefully I will definitely be getting another dog and looking to them to help me keep it healthy so it will live a long life just like my Dixie did

Experiencia fantástica: So this was our second time coming here, first was when my 13 year old cat "Toby"short for "October",was dying and had to be euthanized, the staff was AMAZING! They were very supportive and available for any questions we may have had and they didn't rush us do get it done.The most memorable thing is when a few days after we received a condolences card with signatures of the staff, it brought me to tears but in a good way. So fast forward to February 24,2026,my 3 yr old male cat,"Butters", wasn't acting himself, not eating his favorite treat and not able to walk straight and seemed lost). My husband and I knew exactly where to take him, we trusted 1st Pet and today we know we made the right decision. We are on a budget but also didn't want to lose our "Butters". So they gave us an estimate invoice, the vet was very transparent, we asked her what would be the best thing to chose to help our cat, and agreed with her and it wasn't the most expensive thing they suggested on the invoice. They even have payment plans to help you out. The vet stated she's there all night if for any reason he needs to come back or gets worse, thankfully we didn't need to take him back. I just want to say THANK YOU SO MUCH to the night team on 02/24/26!! Our animals mean to world to us, "Butters" is back to his normal self, picking on his brothers and sisters and being the feisty orange cat he was born to be, we hope he lives a long and happy life . Respectfully, Lisa Jacobs P.S. "Butters" says " meow meow"

Experiencia negativa: I will never use 1st Pet again. 4 years ago, I took my dog in for swollen leg, weeping pus. He was in obvious pain, not eating, not responding, barely lifting his head. Docs noted "guarded/severe cellulitis". They sent him home with a pain injection, and medicine for me to give, that he refused to take as he hid in his crate the whole night, and worsened the next day to chest swelling and bruising. The next day, I wanted to take him to a different ER clinic and asked for his records. 1st Pet said I needed to bring him back in. Worse decision ever. I should have followed my instinct. After him being there for hours, again, they advised to continue with his meds at home. I had to ASK THEM to give him a shot of medicine since he was not responding/able to take by mouth. Thereafter, I was able to give him his meds. He passed 2 days later. I asked for his documents. Blood work showed he had possible sepsis and already displaying necrosis. I understand sepsis is hard to beat, however, considering he was already showing signs of sepsis, they had an opportunity to hospitalize him and should have strongly advocated for hospitalization to prevent further regression. I called a couple days later, and had a good convo with one of the docs, and asked why they didn't hospitalize. I was told although there were signs of sepsis, the meds should have helped for treatment of cellulitis and he may have had a reaction to the meds. For my other pups, I now go to an awesome ER clinic which I drive a bit further for, but love and trust that they would take life-saving measures if needed.

Experiencia negativa: What doctor prescribes ZANTAC to prevent upset stomach from steroids when a dog has Cancer? Apparently this place. The prescribed Zantac to my dog dying of Cancer, and ZANTAC is proven to cause Cancer! Thanks a lot! You actually helped shorten my dog's life even more. It's great to know, that the doctor you depend on to save your dog's life actually wound up shortening his life. Incompetence? That's an UNDERSTATEMENT! Steer clear of this place.

Experiencia negativa: If I could leave 0 Stars I would. I never ever leave reviews but we went in because my dog was screaming in agony this morning, I knew going in that her anal glands needed to be expressed and the vet dismissed what I was saying, checked them and said they were completely fine. I proceeded to ask several times “are you sure it’s not the glands needing to be expressed”, them saying no they’re fine. We had already set up our primary vet appointment for later in the day, went in, the anal glands were completely full and needed to be expressed bad. I want my $250 dollars back, they did absolutely nothing for us and dismissed everything I was saying. It’s unacceptable that as an emergency vet they don’t know how to tell something as simple as anal glands needing to be expressed.

Experiencia negativa: do not bring your animal here unless you have zero options. sat in a room with my cat for 3 hours with 30 mins or less of interaction with any employee and charged $250 for the appointment fee and another 250 for medications. full lack of communication, no information or value added or gained from this experience. do not recommend under any circumstances

Experiencia fantástica: They treated us and our cat with care and respect. They explained the estimate up front so there were no surprises. Most importantly, they took good care of our fur baby! ❤️

Experiencia fantástica: Dr. Biggs was great with our pup, and his team as well!

Experiencia fantástica: Our sweet Barry was in distress and was ready to cross over the bridge. I googled 1st Pet Veterinary Centers and glad I did. From the phone call to arrival, each staff member was compassionate, loving, and caring. They take extra measures to love your pet and help you through the process. You are given as much time as you need before euthanasia and after. I loved that they made the room homey and we were able to hold our sweet boy in our arms as he passed away instead of a cold table. I'm still heartbroken but I'm thankful to have found 1st Pet. Thank you for the follow-up call to see how we and Barry's litter mate are doing.

Experiencia fantástica: Have had our golden doodle Amanda in several times for tech appointments for treatment of a wound. The team has been great! I wish I had all the names of the techs…some are Ila, Darlene, Natalia, Mary, Myra. Thankfully we will be seeing them less often now that she has healed…..everyone was amazing! The front office too! We are always greeted warmly and taken almost immediately to an exam room. Doctor Larsen is our primary care! We are so thankful for the excellent care at 1st Pet, North!

Experiencia negativa: Took our dog in May 2025 for constipation issues. They showed us x-rays indicating severe back up in the colon. Instead of an enema, we were sent home with pain meds and a stool softener. Took him back 2 days later with still no results. Once again was sent home with no additional help. Two hours after we returned home, he died. Both Vets had an opportunity to save his life and failed. All they wanted was our $1100.00. They killed our little boy.

Experiencia negativa: Only go here if it's an absolute emergency, called to get an urgent care appointment was told they were booked up 3 days out, and to go in as an emergency, when I arrived was the only car in the parking lot, the 2 hours I was there not 1 other patient arrived. Ended up paying over $1k for an emergency visit. Came in because my cat was not eating or using the restroom for 2 days, upon checkout they kept saying if diarrhea keeps up come back, I kept correcting them, he is not using the restroom and was told ooh it's standard forms they use. Also had to sign a form if they do something to cause my cat to need cpr, I agree to pay something like $600 for cpr?

Experiencia fantástica: They have taken excellent care of my dogs. Im so thankful! My dog has improved so much! He is back to playing! These dogs mean the world to me so having them well taken care of is worth every penny.

Experiencia fantástica: We are a dog rescue in Wickenburg Az. I recently had the pleasure of visiting 1st Pet, and I am thoroughly impressed by the exceptional care and professionalism exhibited by the entire staff. From the moment I arrived, the reception team was welcoming and efficient, ensuring a smooth check-in process. The veterinarians demonstrated a profound knowledge and compassion for the animals, taking the time to address all my concerns and explain treatment options clearly. The facility is clean and well-maintained, creating a comfortable environment for both pets and their owners. Overall, my experience at 1st Pet was outstanding, and I highly recommend their services to anyone in need of veterinary care.

Experiencia negativa: They’re strictly business and don’t care if your animal is dying or not they will absolutely turn your dog away even if he is struggling to breathe. There is a special place in hell for the people that run this place. To think I took my pet in here for cremation a couple months ago. I’m very ashamed about this place’s policy’s.

Experiencia fantástica: I have unfortunately been there many times and I have always had a good experience. The staff is always kind. They saved my dogs life once and handled other issues. I hope I never go back but if there is a need I will go there!

Experiencia fantástica: Our beloved family cat Barnaby (7yrs old ) was hit by a car and we had to have him put down. It was the worst feeling ever to see your kitty in pain. This vet made all the difference in the world for our family. They have a very fair price and it’s so incredibly kind to provide a real coffin and paw print to take home after. We chose to bury Barnaby ourselves but they would’ve handled for us. The staff was all so kind & caring. The office has a warm cozy feel to it. I appreciate this office so much. We are switching our dogs care ( he’s more like our 4th kid) to this vet because they are so wonderful. I will forever be grateful to this office for the kindness shown on a horrible day.

Experiencia fantástica: The staff here is absolutely exceptional, from the front desk to the veterinary team. They kept us informed every step of the way and regularly checked in with us during our visit. They even provided snacks and water while we waited, which was such a thoughtful touch. When the team came in to examine our dog, they took the time to get on his level and sit with him, helping him feel comfortable and at ease. They even called us two days later to check on our dog, see how he was doing, and ask if we needed anything. This clinic is incredibly clean, calming, and welcoming. A truly outstanding experience! 10/10!

Experiencia fantástica: We have had 3 emergency episodes that have brought us to 1st Pet. Each visit we have been met with compassion, understanding, and dedicated team members who have helped us navigate emergency needs and get our pups the care they needed. Even after the visits 1st Pet has been great at coordinating and communicating with our primary vet and follow ups to check in how everything is going after the visit.

Experiencia fantástica: Loved going here! Everyone was so compassionate when our fur baby was sick. It really put us at ease! We'll definitely be returning for anything we need, and recommend it to all our friends! ❤️

Experiencia fantástica: I've been going to 1st Pet ER clinic for emergencies only and recently had to take one of my cats for UTI over a weekend. The staff and vet Dr. were all good, took the time to explain what procedures they would do and gave me an estimate of charges. Post her visit there, they provided me clear instructions on how to take care of her at home, they called me twice to follow up and sent all the records to my own vet. clinic to follow up. Over the years, I've taken my dogs to for emergencies and even for euthanasia and all the Drs. and staff have been caring. I understand that vet care can be expensive, but that is the cost of caring for your fur babies for their life.

Experiencia fantástica: It happened so quickly. My 8 year old cat, Dragon had to be put down. There was no warning the day before. Yesterday, he got a blockage in his urinary tract. Even if we did surgery it would come back. I didn't cry then because I was in shock. These caring people were awesome to me and treated me and my cat extremely good. They even give a complimentary paw print and lock of hair. They took great care of us. I don't think I could've made it through without their love and care.

Experiencia fantástica: The compassion the vet and vet techs showed us on thanksgiving when we brought our beloved family dog in for an emergency... honestly we can't even begin to explain how grateful we are... our family has been going through such a hard time since moving to the area and the compassion was exactly what we needed in that moment. Thank you from the bottom of my heart...we will never forget any of you.

Experiencia fantástica: I unfortunately had to put my cat down and it was terrible of course but the staff here was very kind and gave me plenty of time with her before and after her passing , they didn't rush me and were just the best they could’ve been in a horrible situation. I am really thankful for that. Thank you.

Experiencia fantástica: I have never had a bad experience here. Dr Venable is my veterinarian and I would highly recommend her to anyone. I have been bringing my pets to her for years. She is compassionate and keeps the owners in mind as well.

Experiencia fantástica: Our family loves the entire staff at 1st Pet North Valley! We have a 6 year old Husky (Appa) and a 4 year old Border/Aussie (Sokka) who have both been seen by Dr. Larson since they were ~8 weeks old! Our boys love their whole staff, and are genuinely excited to go to the vet; what a blessing! We can't recommend them enough. Seriously, from basic vaccinations and yearly check ups to neutering and tooth removal surgeries... Their team has always done an amazing job each step of the way, and our pups have loved them through it all.

Experiencia fantástica: I’d like to give a huge thanks to Dr Biggs and the assistants that help My doggie Brewno and I. My bud had a sick stomach and diarrhea in the middle of the night rather than wait to see if he got better . I called brought him in . They took care of us right away .They were so kind to my boy and very on top of how to handle his needs . This is definitely a great place to bring your pet if you have an emergency situation that can’t wait . Thank you to the staff . We appreciate you .

Experiencia negativa: This place is a greedy and very money hungry they could care less if your dog lives or dies. My brother took our puppy there 3 days ago because he has parvo this place squeezed 8500 dollars out of my brother and all togethor wanted 15,000. Well my brother drew the line and realized they was doing nothing to help out puppy he is way worse than he was when he went in. Me and my friend have cured atleast 6 of our dogs from parvo and it literally cost maybe 100 dollars for Pedialyte and vitimin C and a IV solution. If they would of not been so worried about getting more money they would of done right by doing it the proven way. So update sense our dog has left their care he is now eating a little and drinking a little.DO NOT USE THIS PLACE IF YOUR PUPPY HAS PARVO. I am so disgusted in supposed professional vets that are suppose to have the dogs best interest at heart i mean our puppy was there 4 maybe 2 days and in those 2 days racked up a 8500 dollar bill. Shame on u people

Experiencia fantástica: 1st Pet Veterinary Center in North Phoenix is a godsend if you have an issue with your pet and your own vet is closed. They are open 24/7. My dog needed veterinary services on a Sunday and I rushed him to the center for treatment. The entire staff was efficient, professional and understanding of my dog's needs. They gave him excellent care and he recovered quickly. Highly recommend 1st Pet if you are ever in need of veterinary services NOW as I did.

Experiencia fantástica: A very positive experience for the first time at this vet facility. Compassionate Vets and staff when I needed to put my Lizzie and Hippie cats down in the last week and a half. Horrible time for me and my husband letting go of our fur babies. I highly recommend 1st Pet Veterinary Centers.

Experiencia negativa: Two stars only because they are nice about it. This isn’t a bad place to go, so don’t get it twisted. They get the job done well enough and rates are affordable—to a point. However, the reason for the review is to warn people of their obvious business model. They will throw a handful of tests at you and down play them a bit….it essentially feels like an overview of the outcomes you can try. Not out of the ordinary, so no big deal. This is however coupled with predatory like sales tactics -using your love against you- that did not sit right with me. When discussing the potential charges, the vet comes over an open line to say “I noticed [pet] lost weight. We should do the blood test.” No mention of the weight difference though I recall the previous weight and it was a 2% change which is typical to chalk up to margin of error or maybe a beige flag (it had been over 6 months from previous weigh)…but nothing that should have made it an 100% fact. After agreeing to a couple tests, that ended up being void because of other factors, they didn’t charge me for it…good for them. However, instead of suggesting a reschedule, they pushed multiple times for me to go to another place I mentioned that might have more cost effective pricing. This was well after I had already mentioned to them that their lower cost option was the same as the alternative so I would just do it with them. All in all, I walked away feeling like they cared more about lining their pockets instead of allowing me time to assess the situation for my pet and finances before submitting to unnecessary tests. Then push me to go somewhere else…why? Because I wasn't an easy sell? Only an assumption after living in capitalism for so long. Again, not a bad practice. However, if you are uncomfortable with pushing back in these circumstances, I do not recommended using them. I will give it to them, they are VERY good at the manipulative up-sell protocols. Sadly, it’s a dark part of their industry, can’t do much about that. We should all have a chance to find the care that focuses on patients over immediate profits. This is not one of those places.

Experiencia negativa: They got my dog in fast and the staff is usually great. Unfortunately I had a friend take my dog in for me and they upsold him on a bunch of extra meds that were completely unnecessary. The visit cost triple what I was expecting. I think I will be going somewhere else for my follow-up.

Experiencia fantástica: They took great care of our pup. Got us in quick and were very attentive to our needs.

Experiencia fantástica: Great experience considering the circumstances. Vet and techs are friendly, understanding and great with the animals. They don't pressure you to get services and are very honest about what is essential and what you can do without. Everyone including the front desk staff seem happy to be there. Most importantly my dog likes the place. Highly recommend

Experiencia negativa: Save yourself the heartache. We took our 3 yr old frenchie at 10PM. It took the Dr. 5 hours to tell my husband our pup had stones. $2,600 later, kidney damage, and we left without our dog. They moved extremely slow, charged a ton, & didn’t offer helpful or supportive advice. The best person we dealt with was the sweet social worker that helped me girls.

Experiencia fantástica: A couple months ago our baby girl Ripply got really really sick and we had to give her a new life with the powers that be. Everyone here at 1st pet was so compassionate and understanding to our situation and worked with us thru the whole process. It was one of the HARDEST days of my life and they all helped me and my other half and my daughter get thru it. And im sorry I dont remember anyone's names here because that day was an awful blur of emotional sadness. Thank you all again from the bottom of our hearts for making a horrible situation a little bit better!

Experiencia fantástica: This is my third visit to 1st Pet for Urgent Care, and once again the staff was wonderful! I really appreciate that the vet started with lab work and quickly found my dog’s issue, saving me the unnecessary expense of X-rays. Another great experience with compassionate and attentive care.

Experiencia fantástica: Our little Maltese was sick with liver problems. The wonderful vets and staff at 1st Pet Vet were thorough and supportive in determining the root cause. We have a treatment plan that will provide the best outcome considering the disease. We highly recommend them.

Experiencia negativa: I feel a 2 star review is necessary for this clinic and for doctor Thomas Lindgren. I have gone to this clinic for over 6 years and always went with faith and trust that they only hired the best of the best and had the expertise needed to care for my pets. Unfortunately I do not carry that same faith in them anymore. I brought my dog to 1st pet vet on a Saturday night as she was refusing to eat lethargic and urinating constantly. Upon arriving at the clinic I was seen promptly for er services. Went over medical history with a tech and then waited for the doctor. Doctor Lindgren was who was assigned to my pups case. Within 10-15 minutes of talking with him he had a couple suspicions of what could be wrong and we had a plan to run 3 diagnostic tests. Well they ran 1 diagnostic test which was an ultrasound and Dr Lindgren came back in and told me my dog would die within 24 hours if I didn’t have this life saving surgery for her. Never once was this surgery stated to be an exploratory surgery or a diagnostic tool. It was sold to me specifically as the only life saving measure I could pursue. I said yes to the surgery that was $4,000 confident in 1st pet vets doctors and their knowledge and skill. 3 hours into the surgery and I got a call explaining that the surgery actually wasn’t needed at all and asked if while they had her open on the table if I would still like to have her spayed. We moved forward with the spay but were left with more problems for my dog then when I arrived. After the surgery she needed 24 hours of hospitalization for recovery and now has to be closely monitored for 2 weeks to ensure she fully recovers. This also includes medications being given twice a day and keeping her separated from my other dog. While none of this may seem super complex on its own having my dog get put under anesthesia and now be open to the chance of an infection of her incision makes this surgery seem more reckless then helpful considering I still don’t have an answer for what was wrong with her in the first place. The reason for 2 stars and not a 1 star is I do feel like the management handled my concerns and understood my frustration with this. I understand Dr Lindgren is a recently graduated doctor and is early in his career. My main issue with this was the lack of clear and honest communication about what was actually happening and the fact the surgery was more so an exploratory surgery vs a needed life saving surgery. If provided more information for me to make an educated decision or explained clearly that while he was 90% sure what the diagnosis was that the surgery would be the final diagnostic tool used to confirm this I wouldn’t be as bothered. It truly comes across as a young doctor was practicing recklessly and needs more training in communication. I as the dog owner have not spent years going through veterinary school and I placed trust in someone who has to provide me the information in a way that was clear so I could make an educated decision that was best for my dogs health. Dr Lindgren came across as a trustworthy honest doctor who had my dogs best interest in mind I just don’t know if he is experienced enough yet to make complex diagnosis’s on his own or to be trusted with my dogs care in the future. While I thank him for keeping my dog alive during this unnecessary surgery I do hope he learns from this in the future and is more clear and direct with owners of pets about the true risks of the surgery including that it is being used as a diagnostic tool vs assuring an owner of a diagnoses and telling them this surgery is the only way they can save their pets life.

Experiencia fantástica: We've been to numerous vets and therapists for my older dog and have been repeatedly told one diagnosis with limited hope for improvement. Not only is Buddy much more comfortable at this location from the very moment he walks in the doors, but we are already seeing improvement! We now visit weekly!!

Experiencia fantástica: Nothing but praise for the staff here! They helped our "Big Boy" tuxedo cat Alec cross the Rainbow Bridge recently. They were very helpful in all aspects of this process, being very sympathetic, and showing nothing but love and empathy for us and Alec during this emotional process. Thank You 1st Pet, from the bottom of our hearts!

Experiencia fantástica: I cannot say enough about this vet. They gave us time and space in a tough time. They called and checked up on us individually. They personalized the urn. I mean, the owner did the ultimate have over. It meant to much on a hard time. This is now my go to vet.

Experiencia fantástica: We had the unfortunate incident of our dog getting bit at a park one night, so we brought her here to address the wounds since they are open 24 hours- we were SO impressed with how kind everyone was and how they handled our baby girl’s care! Dr. Lindgren was so thorough and gentle with her. He took the time to really examine her and to give us a detailed explanation of his care plan and why he believed each step to be necessary. We felt comforted and like she was in great hands with every staff member we encountered. They briefed us on the price estimate and explained everything very well. We feel like our girl got wonderful care here and that the staff provided comfort in what was such a stressful and scary scenario, and we truly appreciate it so much.

Experiencia negativa: My boyfriend and I went to the first pet veterinary on 7th avenue and Union hills. My boyfriend has had previous good visits there but the previous one that we just went to was not too good. We felt as if the two dogs that we had that was attacked by a German Shepherd was not getting the proper care that they needed to have. Our dogs were getting neglected just because of the scratch pay that you have to sign up for in order to pay off any bills or anything in order to go further on the procedure....I found this very frustrating after a traumatic night that we just went though. We paid five hundred dollars just for Dr. Sullivan to say that we needed to have stitches or a draining tool. After five hours and our scratch pay didn't get approval no matter what or how we signed up it never came through. I find it very disappointing that our visit was terrible!! I was just making sure Chaos and baby (our two wonderful pups) got the proper care. With the helping hand of the owner of the German Shepard, we were able to make sure our prescriptions actually got filled

Experiencia fantástica: I'm so grateful for the team who cared for my 9 week old puppy Henna when she got bit by a rattlesnake at 6:30am on a Sunday! The receptionists, the techs, and the doctors were all so kind and caring. They got her triaged, gave her pain meds, and gave her antivenin within an hour of the incident which made a huge difference in her recovery. I was honestly expecting the bill to be higher too!

Experiencia fantástica: UPDATE 8/24/25: I'm very happy with 1st Pet North Valley and wanted to share some additional comments regarding the care received by my cats, Stanley and Eddie. I don't remember everyone's names who helped us, but grateful thanks to all of you! Dr. Venable recently gave my cat Stanley much-needed dental work that included teeth extraction. She made sure to thoroughly explain during his pre-exam why extractions would be needed, and provided Stanley with excellent care during his surgery and follow up. Dr. Venable reassured me that she would give Stanley special attention when administering his anesthesia (he's a chunky guy) so that everything would go as safely as possible. Stanley is doing well with a speedy recovery, and is very happy! Thank you, Dr. Venable! You're awesome!!! Big thanks, too, to wonderful vet tech Holly who was so helpful and kind during/after Stanley's procedure and when releasing him to go home. She even brought him back to the car inside his carrier. Her follow-up phone call to see how Stanley was doing was very helpful and much appreciated as well. Prior to the tooth extraction, Dr. Venable also needed to determine what was making Stanley vomit and poop outside the litter box. After a thorough exam including taking x-rays, she confirmed that a degenerative issue was causing him pain and discomfort overall. With a prescription of meds, he's like a new cat, much happier and comfortable with no more litter box issues or vomiting. He's finally on the road to good health feeling strong and playful again. Once more, thank you, Dr. Venable and staff! Belated thanks also to Dr. Lunt for his wonderful care of my other cat Eddie who had a nasty bladder infection several months ago . Eddie made a speedy recovery with the excellent care received from Dr. Lunt and staff. My cats and I are very glad you're there for us, 1st Pet! ORIGINAL REVIEW: My sincere thanks to the wonderful staff at 1st Pet for their help with my two very sick cats, Stanley and Zeke. Both cats received excellent emergency care. Stanley is now fully recovered. Sadly though, we lost Zeke despite dedicated efforts to save him. But I am very grateful to Drs. Ash, Lunt and Daigneault, and to the entire group of amazing techs and support staff for their compassionate and skilled care given to both cats throughout. Also, Zeke’s ashes were placed in a beautiful wooden box with a velvet bag, along with a lovely sympathy card individually signed by staffers. They also included his pawprints in ink as requested. It was all so comforting and appreciated. Thank you, 1st Pet family, for helping my cats and certainly, for helping me through a very difficult time. My heartfelt gratitude goes to each and every one of you for all your expertise and kindness.

Experiencia fantástica: I have taken 2 pets to this 1st Pet location and always received the very best care for my dogs. Recently I had to take my new rescued dog to the facility and Dr. Thomas Lindgren was the vet on duty. He was kind, attentive, thorough and gave my dog excellent care.

Experiencia fantástica: I am very particular about how my pet, my family member is treated. I FINALLY found it at 1st Pet. They are not just for emergencies though they excel at that. But the regular visits are so stress free? I am immediately brought back to a room and the team is so caring and focused on my pets needs. Everyone I’ve met, though different all five times have ALL been exceptional with customer care. We are quickly evaluated, tasks are handled at the pace my 12lb schnauzer can accept. We even paid in the room. No waiting up front when others could come in. Like I said stress free! I found them and are keeping them for all my babies needs not just emergencies. Thank you 1st Pet for caring so much. It shows!

Experiencia fantástica: Losing a beloved pet is one of the hardest experiences a person can go through, but the kindness and compassion shown by the entire team at 1st Pet made all the difference during such a difficult time. From the moment we arrived, every staff member treated my dog Duffy—and me—with genuine care and respect. The doctor took the time to explain everything with patience and empathy, never rushing us, and always making sure we felt supported. It was clear that they weren’t just doing a job—they truly cared.Even in our final moments together, the environment was peaceful, and the staff gave us space while still being present and comforting. Their compassion helped ease the pain of saying goodbye, and I’ll never forget the warmth they showed us. Thank you, 1st pet, for treating my dog Duffy with dignity and love, and for helping me through one of the hardest days of my life. Your kindness will always be remembered.

Experiencia fantástica: On March 9th we had to rush our 16 year old dog here at 9 pm at night because she lost consciousness. I ran in screaming and crying and they took her right away and started caring for her right away. They got her stabilized. The next day it was known the best thing for her was to help her go to sleep peacefully. (heart murmur) when the doc called me that morning and we talked about where she was at I made that choice. I told them she was a blanky girl and how when she was in the oxegen tank they were caring for her I was sad because I was not there to wrap her in 7 blankies. When we came the next day the staff was so amazing. They brought her to me in so many blankies. I made a joke she was president of the HOA and they sent me a card after talking about her being that. It's that personal attention they paid to our family that meant alot. I say all that because the personalized care for what she needed and what WE needed were unmatched. My dog was not a dollar sign to them as some of these emergency vets can be. Look emergency vet care is known to be pricey.... It's ok i know that.. But I just wanna feel we all are cared and loved for. They did that. They cared and treated us and her like my lifelong vet does. I know this review is late but I am just missing my dog and so happy how strangers that didn't known us treated us. While I hope to never need your services again, I know where to go of I do. Thank you again. Rip Emma.

Experiencia negativa: I had been to the 7th Ave location before and the service was pretty good. Tuesday night I took my dog in that was in critical condition and the tech came in and took vitals and they informed me they had 2 other critical patients so it might be awhile. In the 2 hours Isat there the Vet came in maybe twice and asked me how I was. I was never offered any reason why my dog was in his condition. I was aware he probably needed to be euthanized but wanted some information.Everyone was nice but I guess my dog wasn't as important.

Experiencia fantástica: From the moment we arrived with our precious Caleb, they took him right away, and Dr. Toncray literally saved his life! We can't thank you enough for all the care and constant updates we received from the entire staff. You did an amazing job, and little Caleb is doing wonderful! Thank you!!! This is a new review for 1st Pet On July 25th I had to rush my sweet Yorkie, Haylee to the emergency because my granddaughter left chocolate on the ground and Haylee got some. I called ahead to let them know and when I got there I was frantic. The entire staff was so wonderful and they took her back to induce vomiting. They were kind and empathetic and took such great care of her. Each room is comfortable, you’re in different Arizona rooms, chairs are comfortable and they provide snacks if you’re going to be there for awhile. I’ll never go anywhere else. It’s a bit of a drive for me, but well worth it. I highly recommend this place. I’ve been going here ever since they saved Caleb’s life. That’s about 7 years. Wonderful people, caring and they always call back to check on my baby! If you have a furbaby emergency, don’t look any further than 1st Pet! Haylee is doing great, btw. Thank you 1st Pet!!!

Experiencia fantástica: I am so thankful for the staff at 1st Pet! They made a quick diagnosis and got my little baby dog the treatment she needed saving her life! The staff gave her great care and allowed me to visit during her hospitalization. Every time I called to check on my her progress the front desk staff was always cheerful and didn't care how many times I called. One of the Doctors I spoke with had what I thought was a negative attitude but I do realize he was giving me the worst case scenario. I have been to this location several times now with different pets and have received top notch care each time. I'm grateful for all you do! Thank you 1st Pet!

Experiencia fantástica: Had to bring my cat in late at night for an emergency, and I was honestly so stressed out. But the overnight team was incredible. Mercedes was the vet tech who helped us, and she was amazing—calm, compassionate, and super knowledgeable. She kept me updated and reassured the whole time. It made a really scary situation so much easier. So grateful for her and the whole team. Highly recommend if you ever need emergency care for your pet. Back home, safely and healthy.

Experiencia fantástica: Brought our 17yo pup for end of life check up and service. Courtney, Mary, and Dr. Aimee DeAnda all helped with the transition. Their kindness and professionalism was something that will stay with us forever. Thank you ladies

Experiencia negativa: This pet hospital is horrible. Before getting the total estimate when I ask what the point of sedation was, comfort was the response. When I asked if they would sew up any of the holes I was told no. As soon as I say I don't want to pay for sedation that is the time she would close one of the holes up and that sedation was a better option for cleaning. After I made it known I would just take the pills and that's it. I then sat in the room for over 30 minutes waiting for the pills. When I came out tired of waiting there was no one at the front desk. When they showed up they did not hand me my pills even though I had already paid for them and stating that they needed to tell me everything about the pills even though I was upset and just wanted to leave with my injured dog. And even though I had told them 40 minutes prior that my child was home alone I had to wait with no updates and no communication at all from anyone in the staff. I only came here because it was the closest one that was open. Next time I'll drive all the way to Surprise instead of deal with their rude and adequate staff

Experiencia fantástica: 1st Pet Veterinary Center in North Valley Phoenix location treated my family and I with so much compassion and caring. From the moment we entered with our precious Nina in critical condition they immediately took her to provide care. The staff showed so much care and kindness to help us through the very difficult decision to let our girl go. We never had any other experience with this center and we were somehow directed there when trying to find an emergency hospital. They treated us and our Nina with respect and gentleness. We were having a very difficult time grieving our loss. I made a call to the center to ask to have Nina's remains expedited. Within 2 days they called me and told me Nina's remains were ready for us to bring her home. It is very difficult to lose a beloved pet and make the painful decision to let go. We are so grateful to the staff that took care of us. The level of human kindness was truly a gift. Every staff member was lovely. We will not forget. R & D Shaw

Experiencia negativa: I brought my dog in for vomiting, white foam, and visible distress. X-rays showed gas in his intestines and a possible small intestinal obstruction, according to the doctor. I told her he might have eaten part of a paper plate or plastic. Unfortunately, they couldn’t confirm anything further because their ultrasound technician doesn’t work on weekends. Despite what was found on the X-rays, no pain medication was offered — even after I expressed concern about my dog’s obvious discomfort. When I brought this up to the assistant, Brooke, she was cold, dismissive, and seemed annoyed with my concerns and questions. She also told me that giving my dog oral medication would be the same as feeding him — and that he wasn’t allowed to eat until the follow-up X-rays at 10am the next day. But prior to that conversation, I had read the discharge paperwork, which said I could feed small amounts as long as he stopped vomiting. When I pointed out the contradiction, Brooke returned with revised paperwork. While I appreciated the correction, the communication breakdown, lack of empathy, and overall inconsistencies only added to my stress during an already difficult situation. I’ll admit tensions were high, and the situation became emotionally charged. But I was a worried pet owner trying to get clear, consistent care for my dog, who I love so much — of course I had questions. I left feeling frustrated, dismissed, and unsupported. For over $1,000 in care, I expected more compassion, professionalism, and clear communication. I truly hope this clinic learns to treat pet owners with empathy. I regret not reading the other reviews first — especially the ones describing pets who became worse or died after visiting this place.

Experiencia fantástica: We recently had an endoscopy completed on our sweet older cat. We needed to verify the source of his issues and Dr. Kreissler and staff completed the procedure safely and provided a wealth of information, recommendations, and eventually test results that we needed to start a course of treatment that should help our boy. The staff at 1st Pet North Vally has always been wonderful and helpful for our critters. I can't thank them enough for all that they do.

Experiencia fantástica: Hi I was out of town and my daughter sat with my Lab who had some form of shoulder neck pain. She was able to get her seen on a moments notice! (she is a vet student at Midwestern) She was seen quickly and the appropriate tests were completed. Fortunately she has recovered without any difficult and received pain management for her neck and shoulder pain. The results of the exam, and follow up call with a vet to provide valley fever test results were prompt ! We thank all of the staff for your dedication to our pets healthcare,. It was especially helpful for the Vet on duty to communicate with me long distance so I could have the information I needed for my dog while I was out of town! It is such a relief to be provided with information on a moment to moment basis. Thanks to all of the staff!

Experiencia fantástica: Dr. Lindgren and the kindest vet tech (I think her name is Mars?) helped to save the life of our precious Daisy. We brought her in at just 4 weeks old in bad shape. She had extremely low blood sugar and no one could figure out why. They did everything they could and, thank God, now she is healthy and thriving. Everyone there was so kind and Took great care of our baby girl.

Experiencia fantástica: The phenomenal Doctors and Staff at 1st Pet have been incredible, managing three serious puppy emergencies for us over the past two years - especially the rattlesnake bite our little ZuZu endured on her face. We would recommend 1st Pet to everyone.

Experiencia fantástica: I recently had the pleasure of bringing my pets to 1st pet, and I am beyond impressed with the level of care and attention they received. From the moment we walked in, the staff was welcoming, professional, and genuinely caring. A special shout-out to Melanie, one of the veterinary technicians, who went above and beyond to make my pets feel comfortable and safe. She was incredibly kind, knowledgeable, and took the time to explain everything in detail, answering all of my questions with patience and care. The clinic itself is clean, well-organized, and has a warm, friendly atmosphere. I felt confident that my pets were in the best hands possible. I highly recommend 1st pet to anyone looking for top-notch veterinary care. Thank you to the entire team for making this experience so positive!

Experiencia fantástica: 1. Time. We were helped immediately upon arrival. 2. Friendliness. The entire staff that we dealt with were kind and courteous. 3. Professional. They did a great job patching up our pup. They were kind and professional with our follow-up calls. Overall I would highly recommend this place for anyone in need of an emergency clinic.

Experiencia fantástica: After a horrendous display at bluepearl emergency vet. I can assure anyone looking for Emergency, Scheduled, or Walk in that this place is fantastic. While we did show up at 2 am, The staff was wonderful to speak to. They took great care of my dog. Gave clear instructions for medication, with multiple written copies. They gave clear times and dates on when my girl would be healthier. Overall great in details. I'm so glad we spent the money to make sure Midinght is safe.

Experiencia fantástica: My dog was crying in pain and I couldn’t get an appointment with our regular veterinarian. I took her to 1st pet. We were taken back right away and she was triaged. The vet came in with a treatment plan and we moved forward. She was feeling better by that night. I had an excellent experience here and would highly recommend

Experiencia negativa: This place is absolutely horrible. I went in there at 1 o’clock on a Sunday. They basically gave my dog medication to sedate her for nine hours. I picked her up at 9 PM and they sent me home with her and a broken arm after charging me over $400!!!! Heartless!!! Do not go here!!! I took my puppy somewhere else. The next day they took her back immediately gave her x-rays and she is now in a cast healing!!!!!!!!!!

Experiencia fantástica: Amazing facility; we had an emergency and they were able to see us right away and do everything they could. Highly recommend this facility. Their staff was super caring and compassionate, making me believe angels do exist on earth!

Experiencia fantástica: We chose to bring out pet in to this ER due to a bad previous experience elsewhere and were immediately impressed. We were taken back to a suite with our animal and checked in and met by a wonderful Vet Tech. Dr. Duply had an immediate diagnosis based upon her symptoms and indicated she was very critical and wanted to run tests to verify her diagnosis of Addison's disease for our dog. We informed them of her special needs related to strangers, and they were wonderful with her. She ended up staying a week and Dr. Toncray and all the treating doctors were very informative of her progress. We were able to see her while she stayed and spend as much time with her that we needed during her stay. We were so impressed we transferred her care over to their primary care, and will be moving our other animals to their primary care. I would definately recommend as they have a full array of services related to primary care, urgent care, along with ER care.

Experiencia fantástica: I have now had two visits. Everyone is very polite, compassionate, knowledgeable They treat your dog like it was there own and listen to all your concerns about your visit It is great to know there is a place you can take your animal and get in when needed. Their cost is reasonable and they give a senior discount They also call back and do a check up on how your pet is doing. I am very happy there is a place you can take your pet that is open 24/7

Experiencia fantástica: Our family has used 1stPet several times. They’re always helpful and have a ton of resources. Most recently, my cat Louie has received great care and detailed evaluations that helped us discover and correct potentially serious issues. The staff is friendly and Dr. Gassman and Dr. Toncray are tremendous!

Experiencia fantástica: We took our girl Grace in on Mother’s Day as she was not feeling well. We’re received the best care for her. After determining that she had a bleeding mass in her chest we made the decision to put her down as she would not survive a surgery. The loving and compassionate care we received was unbelievable and full of compassion for us and Grace. We were able to pick up her ashes in just a couple of days and we’re so happy to have her home. We would recommend 1st Pet Veterinary center as their service as it is the very best care you can get.

Experiencia fantástica: My first experience with 1st Pet was for a tragic situation where I had to put my 14 year-old baby to sleep. I cannot tell you how amazing every vet tech and vet was with helping me through that tough moment with more kindness than I've ever received at a vet clinic!! I have never experienced such a wonderful vet center in my life and I have always grown up with pets. Because they are so terrific, they are my permanent vet and I've already taken my two new baby kitties in for treatment.

Experiencia fantástica: Would give more if I could. I had to bring Baylee as he tested positive for parvo. Everyone was so caring and explained very well. They keep you informed every minute. They even quote a little high but when I got to pick up Baylee it ended cheaper. They care very much and don't do things they don't need to do. I appericate you my baby got to come home.

Experiencia fantástica: Love this Vet practice. I have a cat and cat owners know how important it is to find a Vet that can take the right approach with their feline. My cat is still stressed, but much less with this Cat certified practice. I did a lot of research before selecting this practice and wanted one that was going to treat my cat well and knew how to deal with her. She recently had her annual physical and got a vaccine along with a blood draw. NOT one peek from my cat for either procedure. Very happy with that outcome.

Experiencia fantástica: The entire staff at 1st Pet provided service beyond our expectations. Not only did they give our puppy boy, Harlow, the needed medical attention, they gave him the love and care that helped him recover quickly considering the horrific injuries he incurred. We thank the entire staff, especially Dr. Sidaway and his technicians, Ashley and Natalia. We highly recommend 1st Pet to anyone needing emergency or primary care for their pet. Ruben & Billie

Experiencia negativa: I brought my dog in today because he was displaying potential symptoms of a stroke. For a $250 emergency check up you’d think that more would be done besides taking temperature and deciding nothing’s wrong after eyeballing my dog’s behavior for a couple minutes. Also don’t appreciate the blond/grey front desk lady who checked us out in the treatment room rudely closing the door on us because we didn’t move fast enough for her. Last year I came in with a choking puppy and the vet was very rude and acted inconvenienced. It’s $300 to get blood work done here, I understand the price is the price but at least be hospitable if you’re charging high end prices.

Experiencia fantástica: My dog was having a funny limp on his front paw, and I couldn't find the root cause of it. The techs, assistants, vets and everyone involved was really friendly and helpful since the moment I entered through the door. We waited in one of the rooms for a little while, and then they checked him and quickly found out the issue was a bee's stinger trapped between his toes. All removed and patched up, my pup is doing great now.

Experiencia fantástica: Had to take my 6 month old puppy at 2 am today because she was crying and in pain from an infection on the area she got spayed. Price was pretty fair. They treated her asap. Very friendly and helpful. This isn't my main pet hospital but I do recommend this place. Especially if you have an emergency. Very beautiful place. Very comfortable. Very easy going

Experiencia fantástica: I took my dog here at about 7:30 at night because they were recommended to me by my vets office for emergencies. We were seen relatively quick. Dr. Vincent walked me through everything and after the surgery left two messages letting me know how my dog was doing. When I called and spoke with her, she was quickly available. I was also able to go in and visit my dog after surgery and the staff was able to answer the questions I had.

Experiencia negativa: These guys are hacks. Spent thousands and 5 hours, even though I was the first one there. My girl had kidney problems. Was not diagnosed or treated. The vet I took her too after these hacks, told me he could have saved her. Think about it they never go against each other. The unwritten code. They will advise all these tests and then not treat for the results. Too bad my lil girl suffered until I found a REAL vet.

Experiencia fantástica: I am so so grateful for the team at 1st Pet Vet. We visit them every other week for cold laser & acupuncture with Lisa Hillery & Dr. Venable. Lisa has been our rehab/physical therapy partner for our 12-year old Goldendoodle, Sawyer, for more than a year - and when she started working at 1st Pet, we decided to follow her there for the addition of cold laser & acupuncture. Our pup has mobility issues & lar par, and the team at 1st Pet is always so kind and flexible. The space is calm. We are taken back to a room immediately, so we can relax and get ready for our session. We are so grateful for the care & love they hold for their patients (animal & human ) and for their willingness to take a more natural approach to healing. Thanks to them, we’re back to our walks & better managing Sawyer’s breathing. Thanks to Sarah for always being a bright & shining light when we walk in, too.

Experiencia fantástica: We first visited here about 3 years ago as an emergency. The doctors and staff were so amazing that we've kept our pup as a patient on the general practice side. He is fearful, disabled and they have been so patient with him. They are aways welcoming, though he is not the easiest to deal with strangers. Yesterday he had a dental cleaning with Dr Venable requiring an extraction that I have been so nervous for. They kept in contact the entire time making me feel at ease. The prices are a little more than I've paid at other practices, but worth the piece of mind to know our pup is in good hands.

Experiencia fantástica: 1ST Pet Veterinary Center, North 7th Ave., Phoenix, AZ has cared for our creatures for nearly 12 years. They've done so with compassion, true interest, and kindness. We take our four-legged family there with confidence that their care will be the very best. We've been fortunate to have had the skilled care of Dr. Jessica Venable for the past 5+ years and can't speak highly enough about her. She's an amazing vet! Every staff person, both front office and back clinical, have been exceptional, too! Lucky us, to call this OUR clinic for our special family members.

Experiencia fantástica: The staff and the Veternarian were absoluley amazing and Kind. I was talked through Titans procedure, and never felt unecessary things were ordered or added. I would recommend, If you find yourself in need of a place to go for a emergency or any of your pet needs, this is the place.

Experiencia negativa: AVOID AT ALL COSTS. This was not a good experience. I brought my dog in (granted it was a Sunday) at 1130 am and did not get seen until almost 12 hours later. I read some of the reviews about how the clinic is money motivated, and I cant stress that enough. It was very clear to me that they were far more eager to talk about billing then they were animal care. I really cant stress that enough. The Dr. literally looked at my dog for a minute and charged me almost $500. The assistants tried twice to sedate my GSD and failed both times. How? We had 5 separate conversations about money. Their whole approach and bedside manners were off and did not leave me feeling good. I will cut them some slack for it being a Sunday but they advertise 24 hour emergency services. 12 friggen hours? Come on. And I am fairly certain my dog wasn't even given any water. He had on a muzzle and a cone so I have no idea how he could have even drank. My advice is go somewhere else until they have new management or better training. I will not be going back. The facility was nice and clean though. Surprised I didn't get charged a cleaning fee. Seriously.

Experiencia fantástica: Another positive experience with the very professional, friendly, and helpful staff of 1st Pet! They truly care about me and my dogs; they are attentive, thorough, and kind. I love their "fear free" approach. I am so glad I made the switch to Dr. Roice and the staff of 1st Pet!

Experiencia negativa: My cat had white gums and some of yall might know this could mean the cats in critical condition, after finding that out the nurses and doctors were still rough with her knowing she was probably not going to make it… they sent us to a hospital called Veg or vet emergency group on camelback and 22nd street, but they made us pay 250$ just for seeing my cat and handling her roughly and wouldnt let us leave the room until we paid. At Veg you get to see your animals they dont take them away and secretly treat them like crap or like a bug like firstpet does. Veg sets up amazing payment plans as well and the nurses actually get upset or a little frustrated when they think they mightve hurt the animal. We all know iv shots arent present and the nurses were showing care and being slow. At veg they are people and pet oriented they show a lot of empathy and would probably let you stay over night to be with your pet before they go. 1st pet is the worst animal hospital ive ever experienced they clearly do not care for pets that vet is for the money as they charged 250$ just to tell us they cant help us because we dont have a million bucks on hand.. DONT GO TO FIRSTPET!

Experiencia fantástica: We took our dog in since she ate some iron and we had concerns about toxicity. 1st Pet got us in contact with Poison control and we talked to them and paid the $95 fee for that. Poison control then talked to their vets, and both agreed a full exam wasn’t necessary and that unless we were worried about GI upset, we could go free of charge. So thankful we went and just had the most lovely experience. Will definitely choose 1st pet again for any future concerns. Thank you!!

Experiencia fantástica: Thank you for helping my friend late at night he was in a lot of pain he was ready to go thank you to the kind staff thank you to the Dr who helped my Simon boy thank you for your professionalism and your honesty about his condition and for making sure his passing was peaceful. And thank you for your Kind words. May Allah the almighty reward you for your work and for your kindness. Things about Simon. He loved honey roasted peanuts. He loved to roll in dirt when he was younger. He loved belly rubs He loved to sleep on my head He would greet me every time I came home. He once got out on the 4th of July when I was 12 and I spent hours looking for him and he came back on his own. We knew each other for 17 years and I am grateful for that.

Experiencia fantástica: Today, Kitty Kaat passed on. A pic from his better days. He passed away, taking his last breath in my arms while we sat in a peaceful room. I will bring home his remains in a few days. They took care of us with Dignity and Respect.

Experiencia fantástica: In a sheer panic, we came to 1st Pet as emergency patients, our beloved 16-yo Chihuahua's symptoms included: Head tilt Falling Circling Leaning to one side Jerking eye movements Staggering Disorientation Reluctance to stand or walk Nausea and vomiting Standing with legs spread wide Unwillingness to eat or drink Rapid eye movement while awake Choosing to sleep on hard surfaces We thought she'd had a stroke, and was possibly dieing. We were greeted lovingly, brought back to a pleasant private room where we were met by a gentle nurse who took all the information, including our dog's weight, heart rate, temperature, etc. Then we met the kind veterinarian who let us know our dog had all the symptoms of Idiopathic vestibular disease, AKA old dog disease, or vertigo for humans. We were prescribed a canine anti nausea med as well as over the counter one. We were told it should resolve soon, if not it could be something more serious, like a tumor. The next day our precious dog was better by a bit, not much but still better. The following day showed more improvement - and we received a follow up call from the vet asking how she was. Because she was no longer exhibiting the majority of the symptoms except for the head tilt and lack of appetite the vet said we're on the road to recovery. Later that day our doggy ate with enthusiasm after 3 days of fasting - what a relief! Because of their knowledge, kindness, thoroughness & professionalism we highly rate 1st pet veterinary hospital/practice and give them 5 stars! Please meet our precious Sasha Wu. All the best, Sasha's mom, Allison

Experiencia fantástica: Hello, I want to thank the 1st pet team on behalf of my family and I. There comes a time where our furry companions say not goodbye but, see you later. It was time for our Daisy to move on after 16 years of companionship. Thank you guys for making this as smooth of a process as possible. Thank you again for taking good care us. Sincerely, Marco M.

Experiencia fantástica: I came to first pet for my sweet orange cat, Kurama. The staff was so incredibly caring and welcoming, including Sarah at the front desk who did a lot to help us through this situation, and Dr. Jackson and Dr. Dupily who both were so kind. They worked with our budget as much as possible and were very helpful and understanding of the circumstances. They showed compassion and professionalism at all times. I would definitely recommend their services!

Experiencia negativa: 1100$ for a deposit for a treatment plan with no payment plan? We paid 200 something $ for an appointment just for them to help up with absolutely nothing - I’m sorry but 1100$ for a deposit to get X-rays and scans and tests shouldn’t cost this much she said it would be 2-4’000$ insane - I don’t really recommend coming here my mother also did inform me when she took our childhood dog here they said a rare surgery to save his life would cost about $4000 but when they ended up putting the dog down they asked to use his body for training for the surgery - absolutely disgusting - Please do not come here I genuinely do not recommend overly expensive - and just inhumane

Experiencia fantástica: I cannot thank 1st Pet enough for their incredible staff. I took my senior dog, Barley, in distress last night, and the staff took such amazing care of us both. He did pass peacefully, but I will be forever grateful to everyone who was there last night. The kindness and empathy I was shown in my scariest moments as a Dog mom will always be remembered.

Experiencia fantástica: Last night when I got home I Had a panic attack when I saw that my 1 year old puppy got into Tylenol. Naturally, I googled if it’s harmful for dogs, because I’ve never experienced this before and found out that it can cause liver damage and a few other things. Because of this, I brought her in immediately while I was on the line with poison control so they could assess and then talk to the vet on the best form of treatment and they took really good care of me, but they also took really good care of my girl. They were very communicative and respectful. They have a system that allows you to text which is just their phone number and your dog is associated to you. They’re able to send photos so that was really relieving because my dog had to stay overnight and it was the most anxiety felt night that I had but they were able to still send me updates if I woke up and asked questions on how she was doing. The level of care respect and again communication in an emergency is truly appreciated. I hope I don’t have another emergency, but if I do, I know where to go.

Experiencia fantástica: The staff at this clinic are so kind and reassuring. They really have both the pet and pet parents best interest at heart. I had a great experience when I took my cat in for an emergency months ago and then again tonight when I came in last minute to get help with my dog's new feeding tube. I hardly ever review anywhere but the staff here went above and beyond to help and they deserve the highest rating!