Mckinney Animal Hospital
El Hospital de Animales de McKinney, fundado en 1983, ofrece atención veterinaria integral a las mascotas en McKinney, Texas. Nuestro dedicado equipo de veterinarios experimentados brinda una amplia gama de servicios, incluyendo exámenes de bienestar, cuidado dental y cirugías para garantizar la salud óptima de su mascota.
En nuestra clínica, empoderamos a los dueños de mascotas para que tomen decisiones informadas sobre la salud de sus animales y sean los mejores cuidadores que puedan ser. Siempre recibimos a nuevos pacientes con los brazos abiertos, asegurando que cada visita sea una experiencia positiva.
Como una instalación acreditada por la Asociación Americana de Hospitales de Animales (AAHA), nuestro compromiso con la excelencia en el cuidado de sus mascotas es inquebrantable. Solo el 15% de los hospitales de animales en los EE. UU. y Canadá reciben esta acreditación, lo que resalta nuestro compromiso con la atención de calidad en medicina veterinaria.
Ofrecemos servicios de atención avanzada, procedimientos quirúrgicos, cuidado urgente, así como hospedaje y peluquería para mascotas. En el Hospital de Animales de McKinney, tratamos a sus mascotas como si fueran propias, y sería un honor ser su socio en el cuidado de la salud de su peludo amigo.
Horario de apertura
- Domingo: (closed)
- Lunes: 7h-18h
- Martes: 7h-18h
- Miércoles: 7h-18h
- Jueves: 7h-18h
- Viernes: 7h-18h
- Sábado: 8h-12h
Fotos de Mckinney Animal Hospital
Nuestro comentario desde InfoVet sobre Mckinney Animal Hospital:
El Hospital Veterinario de McKinney se dedica a proporcionar atención de alta calidad para mascotas en un ambiente amigable y acogedor. Los clientes expresan con frecuencia su aprecio por el personal conocedor y atento, destacando los exámenes exhaustivos y el servicio cuidadoso.
Las principales fortalezas del Hospital Veterinario de McKinney incluyen:
- Cuidado Compasivo: Los veterinarios y el personal son conocidos por su empatía y amor hacia los animales, asegurando que cada mascota se sienta cómoda durante sus visitas.
- Exámenes Exhaustivos: Las reseñas mencionan que el equipo médico explica detalladamente los tratamientos y opciones, haciendo que los dueños de mascotas se sientan informados y involucrados.
- Servicios de Grooming: Muchos clientes han elogiado los servicios de grooming, afirmando que sus mascotas reciben la mejor atención y cuidado.
- Servicios de Emergencia: El hospital proporciona atención de emergencia rápida, acomodando a las mascotas con prontitud cuando es necesario.
- Programación Flexible: Se reconoce que la instalación trabaja con los horarios ocupados de los clientes, permitiendo citas más convenientes.
Sin embargo, críticas recientes destacan problemas con la comunicación y políticas inesperadas que han dejado a algunos clientes insatisfechos. También se han planteado preocupaciones sobre las prácticas de facturación y las interacciones con el servicio al cliente. La dirección ha expresado su compromiso de abordar estos problemas y mantener una comunicación clara.
En general, el Hospital Veterinario de McKinney es reconocido por su enfoque cariñoso, pero los clientes potenciales deben tener en cuenta las experiencias mixtas en torno a la transparencia y el servicio al cliente.
Servicios
Mckinney Animal Hospital: Opiniones
Experiencia fantástica: We always have an amazing experience at Mckinney Animal Hospital! The staff is always accessible and accommodating. Ms Mia is our groomer. She always does an excellent job on my Springers and Lab. Yesterday, even though she was busy, she took the time to walk my one very excited Springer to my car and clip him into his seat belt! Absolutely love her!
Experiencia negativa: The “owner” responded… but not with truths. Additionally, we have asked for our dogs medical records, which they still have not provided. I died comments from others on this business. It’s really just easier to do get right thing. But they won’t, so I will continue to let everyone know. If we can stop one person from bad pet care, it’s worth it. On the morning of our appointment, we dropped our dog off at 8:00 a.m. for grooming. We were not informed at that time that grooming would not begin until approximately 2:00 p.m., nor that he would remain crated the entire day. We picked him up at 4:00 p.m. Our dog is a recently adopted rescue who suffers from severe anxiety and abandonment issues. We have only had him for approximately three weeks. The veterinary team at McKinney Animal Hospital is fully aware of his background and emotional condition, as we brought him in for a veterinary visit immediately after adopting him. Given this knowledge, it is extremely concerning that he was left in a crate all day without food and separated from his family for an extended and unnecessary period of time. Had we been informed at drop-off that he would not be groomed until 2:00 p.m., we would never have left him there for that length of time. In addition to the prolonged crating and lack of feeding, our dog was completely shaved. While he did have some matting, I had already removed several mats myself, and there was no justification provided for shaving him to the extent that they did. When we arrived to pick him up, we were genuinely unsure whether the dog presented to us was ours. His appearance had been altered so drastically that he looked like a completely different dog. He was also acting extremely timid and withdrawn, as though he did not recognize us. The entire experience was heartbreaking. When we expressed our disappointment and concerns, the manager on duty, Pamela, brought the groomer into the discussion. While we were calmly explaining that our dog has anxiety and abandonment issues and that he should not have been left crated all day, the groomer responded by stating that it was “probably because of us” that the dog has anxiety and abandonment issues. This statement was inappropriate, unprofessional, and deeply disrespectful. Although the manager immediately told the groomer she could not say that, the damage had already been done and the situation unnecessarily escalated. Throughout the conversation, there was no meaningful ownership of the situation. Instead, we were told that we had authorized a complete shave, which we absolutely did not. If we had been told that shaving him entirely was the only option, we would have declined the service and groomed him at home. Additionally, we were required to purchase flu shots and a fecal test before grooming could be performed, totaling approximately $120. The overall bill was approximately $250. When we requested a refund for the grooming service due to our dissatisfaction, we were offered only 10% off and a $60 credit. A credit is not acceptable, as we will not be returning. Given the circumstances, this resolution is inadequate. The lack of communication, disregard for our dog’s known anxiety issues, prolonged crating without food, drastic grooming without proper consent, and the unprofessional and disrespectful behavior of the groomer reflect a serious failure in customer service and animal care standards. Due to this experience, we will not be returning to McKinney Animal Hospital. I urge other pet owners to carefully consider their options before entrusting their pets to this facility for grooming services. The manager Pamela and the owner Janel took no ownership or accountability for how our dog was handled nor their disrespect or unprofessionalism of their dog groomer. They simply did not care.
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with your recent grooming visit.
After reviewing the medical records, signed grooming authorization, and hospital video, we are confident that services were performed according to the instructions and consent provided by the owner.
At McKinney Animal Hospital, the safety and comfort of every pet in our care is our top priority. Our grooming services operate on a morning drop-off schedule, with pets cared for in secure, climate-controlled enclosures throughout the day. When significant matting is present, shaving is sometimes the safest and most humane option to prevent discomfort or skin injury. We regret if there was any misunderstanding regarding grooming expectations.
We also expect all team members to communicate professionally at all times. If your experience felt otherwise, we take that seriously and have addressed it internally.
As a veterinary facility, we require current vaccines and certain preventative testing to protect the health of all pets in our hospital.
If you would like to discuss your concerns further, we welcome you to contact our hospital manager directly so we can review the details with you personally.
We wish you and your dog the very best.
Experiencia fantástica: All the staff were very friendly and took time to explain everything.
Thank you for your positive feedback! We're delighted to hear that our staff made your experience enjoyable and informative. We look forward to serving you again in the future.
Experiencia fantástica: Wonderfully caring for my dog. She had her teeth cleaned and a couple of extractions. Follow up was great. veterinarian and staff super attentive to her needs. thank you, Dr. Turner.
Experiencia fantástica: I’ve seen a number of the vets here for my cats, and they’ve all been very helpful, knowledgeable, and kind.
Thank you for sharing your positive experience with our veterinary team. We're delighted to hear that our staff has been helpful, knowledgeable, and kind in caring for your cats. Your feedback is greatly appreciated and encourages us to continue providing excellent service.
Experiencia fantástica: Lucee and I love Dr. Petraitis! She is the best, and the only vet I trust! We have been going to her for 10 years now. MAH is great! Jordan, up in the front, is wonderful, too!
Thank you for your kind words and for trusting us with Lucee's care for the past decade. We're thrilled to hear about your positive experiences with Dr. Petraitis and our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Experiencia fantástica: The team at McKinney Animal hospital is great! They answered all my questions and were so patient with me!
Experiencia fantástica: Dr Turner is the best. Not only attentive to my pup and considerate to my love for my pups well being and my money. She keep me informed and educated on the status of my pup and explains test results. She gives a detailed plan of care and as as an RN for 39 years I appreciate and respect her so much. I would go any place else but McKinney Animal Hospital.
We're thrilled to hear about your positive experience with Dr. Turner. It's wonderful to know that her attentive care and detailed explanations have made a difference for you and your pup. Your trust in McKinney Animal Hospital is greatly appreciated. Thank you for your kind words and high rating!
Experiencia negativa: Highly disappointed in this fly by night vet hospital that moonlights as a grooming salon especially because the groomer was great but their policies suck for one, they allowed my pets to be groomed at took my $225 payment without a fecal exam, but TODAY after driving over 40 minutes to the appointment and completing non sense forms such as the birthdate of my pets? They tell me the fecal exam is mandatory and if the pet cannot give one they will just have to Groom them another time. I’m not going to have my babies wait all day for something you allowed them not to have because you wanted my money last month! Will never bring them there again for anything!!
Thank you for sharing your feedback. You are correct that we allowed you to by pass the fecal for your pets last groom and explained our policy changes and that in the future this would be required to stay in the facility. We do understand your frustration with the situation. We strive to maintain consistent standards for the health and safety of all pets in our care and this is why the policies are in place. We will review our communication processes to ensure clarity for our clients. We appreciate your input and hope to improve based on your experience.
Experiencia fantástica: Everyone is super friendly and knowledgeable and I’m happy to have good care for my puppies
Thank you for your kind words and positive feedback. We're delighted to hear that you had a great experience and that your puppies are receiving the care they deserve. We look forward to continuing to provide excellent service.
Experiencia fantástica: Very friendly fit my baby right in definitely going to bring my other babys
Thank you for your kind words and for choosing us for your baby's needs. We're delighted to hear about your positive experience and look forward to welcoming your other little ones in the future. Your support is greatly appreciated!
Experiencia fantástica: Everyone was attentive and helpful. The technician was great and the vet was also very thorough.
Thank you for your positive feedback! We're delighted to hear that our team provided attentive and thorough service. Your satisfaction is our priority, and we appreciate your support.
Experiencia fantástica: We have always had a wonderful experience here at MAH! The doctors are always thorough with their exams and caring about the animals.
Thank you for sharing your positive experience with us! We're delighted to hear that our doctors have provided thorough and caring service for your animals. Your feedback is greatly appreciated and encourages us to continue delivering high-quality care.
Experiencia negativa: deleted my review about them trying euthanize my cat when he didn't need it, saw other similar reviews that are also now gone...
We appreciate your feedback and take concerns about our services seriously. We are committed to maintaining transparency, are not allow to delete review, and would always ensure the best care for all pets. If you have further concerns, we encourage you to reach out to us directly so we can address them appropriately. Thank you for bringing this to our attention.
Experiencia fantástica: We love MAH! They are transparent about costs and let me decide how much we can do at a time based on price, which I really appreciate. They get my dogs in fast for emergencies and give treats when we walk in!
Thank you for your wonderful feedback! We're delighted to hear that you appreciate our transparency and flexibility. It's great to know that our team can accommodate your needs promptly and make your visits enjoyable. We look forward to continuing to provide excellent care for your dogs!
Experiencia fantástica: Every tech, vet and front desk employee is so kind and thorough! My dogs have received the best care at MAH.
Thank you for your wonderful feedback! We're thrilled to hear that you and your dogs have had such positive experiences with our team. Your kind words about our staff's dedication and care mean a lot to us. We look forward to continuing to provide excellent service for you and your pets.
Experiencia negativa: I hate to leave unkind reviews, hut the lady I spoke to at the front was very rude. I asked 2 simple questions (very politely) and her attitude was so insane, I just left and never reconsidered.
We apologize for any negative interaction you encountered with our staff. When our Hospital Lead reached out, it seemed like the conversation went well. It's our hope that you will give us another chance to regain your trust. Your feedback is important, and we will address this internally to improve our customer service. We hope to have the opportunity to serve you better in the future.
Experiencia fantástica: The best veterinarians in all of McKinney ,Frisco and Plano. These doctors know what they're doing. We are so lucky to have them in our area. The staff is incredibly loving and always supportive to the patient and the family of the patient. I highly recommend McKinney animal hospital and I give it 100 hundred Stars! Thank you for everything you have done for my dog Mia and all other animals that you have cared for!
Thank you for your kind words, Diane! We appreciate your feedback and are glad to hear about your positive experience with us.
Experiencia positiva: Great quick help! It would have been nice to receive a follow up call to see how Piper was progressing today.
Thank you for your feedback! We're glad to hear you found our service helpful. We appreciate your suggestion regarding follow-up calls and will consider it as we strive to improve our customer experience. If you have any further questions or need assistance, please feel free to reach out.
Experiencia fantástica: Dr Turner was awesome when we had to put down our last dog. Today she saw our new dog on her first vet visit. We have used MAH services for over 25 years and the entire staff have always been terrific.
Thank you for your kind words and for trusting us with your pets' care for over 25 years. We're delighted to hear that Dr. Turner and our team have consistently met your expectations. We look forward to continuing to provide excellent care for your new dog and any future needs.
Experiencia fantástica: I highly recommend Dr. Turner. She's thorough and caring . Our King feels so much better
Thank you for sharing your positive experience. We're delighted to hear that Dr. Turner's care has made a difference for King. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service.
Experiencia fantástica: I've been with Mckinney animal hospital for many years. I never had a bad experience. The staff is very caring, knowledgeable and acommodating.
We appreciate your five star review. Thank you.
Experiencia fantástica: The staff and Veterinarians were very knowledgeable and considerate with the care of my pet.
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that our team provided knowledgeable and considerate care for your pet. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.
Experiencia fantástica: Every staff member and doctor available at any given time is always so kind and informative!
Thank you for your wonderful feedback! We're delighted to hear that our team has made a positive impression with their kindness and informative service. Your satisfaction is our priority, and we look forward to continuing to meet your expectations.
Experiencia fantástica: I can’t explain how much I appreciate everyone at this vet hospital! This group from the front desk to every doctor I have seen have gone above and beyond care. Dr. Finity you were a blessing from heaven. You are the only one that finally figured out what was wrong with my Hailey. That gave me 2 more years with her. She wasn’t expected to live long And I Thank you, Thank you for caring so much about her. But, I will say all of the Doctors played a roll in her care and I love everyone of you. If you are considering this doctors office for your pet, I promise you he will not regret this decision..
Thank you for sharing your heartfelt experience with our team. We're truly grateful for your kind words and are delighted to hear that our care made a positive impact on Hailey's life. Our entire staff is dedicated to providing the best possible care, and your feedback is incredibly motivating. We appreciate your trust and recommendation.
Experiencia fantástica: The availability for appointments and the attention to detail they give is amazing. Thankful to have a safe place to bring my baby.
Thank you for your wonderful feedback! We're delighted to hear that you appreciate our appointment availability and attention to detail. Providing a safe and welcoming environment is our top priority. We look forward to continuing to serve you and your baby.
Experiencia fantástica: Bet was excellent. Caring and knowledgeable and practical. Didn’t push treatments or tests. Did a blood draw on a few lumps and read them in the office No big deal. Pup is fine. She told me exactly what it was and nothing to be concerned about.
Thank you for sharing your positive experience. We're delighted to hear that you received caring and knowledgeable service. It's great to know that the approach was practical and reassuring for your pup. We appreciate your feedback and look forward to serving you again in the future.
Experiencia fantástica: Love the vets here, they take such great care of my babies
Thank you for your kind words and for trusting us with the care of your pets. We're delighted to hear that you had a positive experience with our veterinary team. Your feedback is greatly appreciated and motivates us to continue providing excellent care.
Experiencia fantástica: We have been going to McKinney Animal Hospital for over 12 years and have always been very happy with Dr. West. She has been a great vet for our dogs.
Thank you for your loyalty and for sharing your positive experience with Dr. West at McKinney Animal Hospital. We're delighted to hear that you've been satisfied with the care provided to your dogs over the years. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.
Experiencia fantástica: As always, stellar service. Dr. Turner was empathetic and kind, taking the time to listen to my concerns. A++
Thank you for your wonderful feedback. We're delighted to hear that Dr. Turner provided empathetic and attentive service. Your satisfaction is our priority, and we appreciate your kind words.
Experiencia fantástica: Been coming to MAH for years for all of my dogs and always a great experience. Highly recommend it here!
Thank you for your continued trust and recommendation. We're delighted to hear about your positive experiences with us over the years. We look forward to serving you and your dogs in the future!
Experiencia fantástica: We have been going to McKinney Animal Hospital for the last 8 years. We appreciate the friendly and knowledgeable staff and the care they provide all of our babies!
Thank you for your kind words and for trusting us with the care of your pets over the years. We're delighted to hear that our staff has made a positive impact on your experience. Your support means a lot to us, and we look forward to continuing to provide excellent care for your furry family members.
Experiencia fantástica: I’ve been coming to MAH since my fur babies were born (3yrs). I’ve never met a nicer group. I especially love that they remember them whenever we come, like really remember them.…and treat them like family. I love that!! I highly recommend MAH, if you want your fur babies handled with love!
Thank you for your wonderful feedback! We're thrilled to hear that you and your fur babies have had such positive experiences with us. Our team takes pride in providing personalized and caring service, and it's great to know that it makes a difference. We appreciate your recommendation and look forward to continuing to care for your pets with love.
Experiencia fantástica: I've been with McKinney Animal Hospital for over 20 years. It's always been a great experience.
Thank you for your loyalty and for sharing your positive experience with us. We're delighted to have been a part of your pet care journey for over two decades. Your support means a lot to our team!
Experiencia fantástica: Dr. McMahon and vet technician Maddie took wonderful care of my dog (and me). It was easy to get an appointment almost immediately for a sudden onset of a problem. Everything was explained thoroughly including a schedule for medications. They both put my very nervous mind at ease. Front desk ladies are super great Wonderful animal hospital!!!!
Thank you for sharing your positive experience. We're delighted to hear that Dr. McMahon, Maddie, and our front desk team provided excellent care and support. Your feedback is greatly appreciated and encourages us to continue delivering high-quality service. We look forward to serving you and your pet in the future.
Experiencia fantástica: We’ve been bringing our three dogs here for years, and they always take such great care of them. The staff is kind, professional, and truly loves animals. Even after moving farther away, we still make the trip because we trust them completely with our dogs’ care. Highly recommend McKinney Animal Hospital to anyone looking for a team that treats your pets like family!
Thank you for your wonderful feedback! We're thrilled to hear that you trust us with your dogs' care and appreciate our team's dedication. It's always a pleasure to serve you and your furry family members. Your recommendation means a lot to us!
Experiencia fantástica: Everyone is caring and friendly. Dr Heflin is The Cat Whisperer. Our cat Savanna loves her, too.
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team and that Dr. Heflin made such a great impression on Savanna. We look forward to continuing to provide excellent care for your furry family member.
Experiencia fantástica: Dr. Turner and the McKinney Animal Hospital staff are amazing. They had provided the support we needed when combining cat households, getting a new kitten, and preparing for a cross country move. Dr. Turner always carried out each appointment with care, empathy, humor, and always investigated beyond the surface what might be going on with our pets. It can be very hard for me to trust veterinary hospitals after negative medical experiences, but McKinney Animal Hospital won over my trust time and time again.
Thank you for sharing your positive experience with Dr. Turner and the team at McKinney Animal Hospital. We're delighted to hear that their care and empathy have made a difference in your pet care journey, especially during significant transitions like combining households and moving. Building trust with our clients is a top priority, and we're grateful for your trust and kind words. We look forward to continuing to support you and your pets in the future.
Experiencia fantástica: Great service and always have openings to fit within busy schedules of owners. We have boarded our dogs here for 10 days and have nothing but amazing things to say. Our dogs love coming here and the front staff is always so sweet and welcoming as well . 10/10 recommend
Thank you for your wonderful feedback! We're thrilled to hear that you and your dogs have had such positive experiences with our services. It's great to know that our team and flexible scheduling have met your needs. We look forward to welcoming your furry friends again soon!
Experiencia fantástica: I came in for my appointment to find out that it was scheduled for the next day. The staff went out of their way to squeeze me in. I was so grateful because I could not make it in for the original scheduled appointment.
Thank you for sharing your experience. We're delighted to hear that our staff could accommodate you and make your visit a positive one. Your feedback is greatly appreciated and encourages us to continue providing excellent service.
Experiencia fantástica: all the vets and staff members here are great! they always explain all recommendations and go over costs before doing anything. they bring me piece of mind my pet is well taken care of. my mom now takes her pet here and is equally satisfied.
Thank you for sharing your positive experience! We're delighted to hear that our team has provided you and your mom with clear communication and peace of mind. Your satisfaction and trust in our care mean a lot to us. We look forward to continuing to serve you and your pets.
Experiencia fantástica: From the first step to the last, Kobe and I are both happy with the handling of Kobe. He needed an allergy shot and ear cytology for an ear infection. He was handled with such care. I wouldn’t go anywhere else.
Thank you for sharing your positive experience. We're delighted to hear that Kobe received the care and attention he needed. Your trust and satisfaction are very important to us, and we look forward to continuing to provide excellent service.
Experiencia fantástica: The doctors and staff are wonderful! I always bring my dogs to get groomed by Mattie and she does a wonderful job!
Thank you for your kind words and for trusting us with your pets' care. We're delighted to hear that you and your dogs have had positive experiences with our team, especially Mattie. We look forward to continuing to provide excellent service for you and your furry friends!
Experiencia fantástica: I’ve been bringing my goldendoodle to McKinney Animal Hospital for the last four years. Recently I had her groomed by their in-house groomer and I have to say it was the BEST trim she has ever had. We have bounced around to several groomers struggling to find one that trims her like we want. We have definitely found the one!! Thanks McKinney Animal Hospital for being our one stop for all our vet and grooming needs.
Thank you for sharing your positive experience with us! We're thrilled to hear that you and your goldendoodle are happy with our grooming services and that we've met your expectations. It's wonderful to know we've become your trusted choice for both veterinary and grooming needs. We look forward to continuing to provide excellent care for your furry friend.
Experiencia fantástica: Great experience! Very thorough, knowledgeable and professional. Felt like there was a genuine concern for Poppy's well being.
Thank you for sharing your positive experience! We're delighted to hear that you felt our team was thorough, knowledgeable, and professional. It's wonderful to know that Poppy's well-being was a priority during your visit. We look forward to serving you again in the future!
Experiencia fantástica: Maddie is amazing at grooming! The office staff is wonderful!!
Thank you for your kind words and for highlighting Maddie's grooming skills and our office staff. We're thrilled to hear about your positive experience. Your feedback is greatly appreciated!
Experiencia fantástica: This is the best Veterinarian I have found in McKinney. I highly recommend this group. They always treat my pet and I extremely well.
Thank you for your kind words and recommendation. We're delighted to hear that you and your pet have had positive experiences with our team. Your feedback is greatly appreciated and motivates us to continue providing excellent care.
Experiencia fantástica: Love the crew an Dr they always help an explain everything I need to know about Blu health
Thank you for your kind words and positive feedback. We're delighted to hear that our team and doctor have been able to assist you effectively. Your satisfaction is our priority, and we look forward to continuing to support your health needs.
Experiencia fantástica: We love McKinney Animal Hospital! They are always take wonderful care of our two babies Lily and Daisy.
Thank you for your kind words and for trusting us with the care of Lily and Daisy. We're delighted to hear about your positive experience with our team. Your support means a lot to us!
Experiencia fantástica: We love the Veterinarians here and the technicians. They are friendly and take the time to care about and for each animal and family.
Thank you for your wonderful feedback! We're delighted to hear that you appreciate the care and attention our veterinarians and technicians provide. Your kind words motivate us to continue delivering exceptional service to all our clients and their pets.
Experiencia fantástica: They were so kind and honest throughout the whole procedure. Something that was so devastating; they made it feel like we were going through the situation together ❤️ I appreciate everything yall did for Benji thank you
Thank you for your heartfelt feedback. We're glad to hear that our team was able to support you and make a difficult situation more manageable. Your appreciation means a lot to us, and we're here whenever you need us.
Experiencia negativa: Wasn’t until I went to a different vet that I realized these people do half the work and charge triple for everything. Due diligence is required and discuss charges before you let them touch your pet.
Thank you for sharing your feedback. We regret to hear about your experience and appreciate your input on pricing and service. We could not find you in our system, however, your comments are valuable as we continually strive to improve our services. Please feel free to call and speak with Janelle Baker the Hospital Manager at 972-548-0749. Thank you.
Experiencia fantástica: We always have a wonderful experience at McKinney Animal Hospital. The service is consistently great, and the doctors are knowledgeable, caring, and always willing to fit us in when needed. The front desk staff is friendly and welcoming, and the vet techs truly love on the animals, which is so sweet to see. It gives us peace of mind knowing our pets are in such kind and capable hands. Highly recommend!
Thank you for sharing your positive experience with us! We're delighted to hear that our team consistently provides the care and service you and your pets deserve. Your kind words about our staff and their dedication mean a lot to us. We look forward to continuing to provide excellent care for your furry family members.
Experiencia fantástica: Awesome last minute first time visit for my itchy old little chihuahua. The staff and doctors took very good care of me n my shoobee.
Thank you for sharing your positive experience with us! We're delighted to hear that our team could assist you and your chihuahua during your visit. We appreciate your trust and look forward to serving you again in the future.
Experiencia negativa: The inconsistencies of the feedback and story of what happened during our puppygirl annual visit. The incorrect information listed on the invoice and medical notes. The lack of proof reading and miscalling of her name in said notes. The rude and abrupt assistance received from the tech as well as the attitude of the lead over the phone. No, overall I would not recommend this establishment to anyone.
"We value all feedback, though we do not feel this review accurately reflects the care provided. This patient has been seen with us for three years, with treatment plans reviewed and authorized prior to each visit. We stand by the quality of medical care and professionalism of our team. Thank you."
Experiencia fantástica: Excellent service for same day appointments for emergencies. They were able to make room for my dog within the hour of my call
Thank you for sharing your positive experience with our emergency services. We're glad we could accommodate your dog promptly. Your feedback is greatly appreciated and encourages us to continue providing excellent care.
Experiencia negativa: I want to share my experience with McKinney Animal Hospital, hoping it might help others. We started bringing our Cane Corso puppy there at three months old. Initially, the care seemed fine—she was treated when sick and even boarded there while we were out of town. However, problems soon began to emerge. During one boarding stay, the staff forgot to give her flea prevention medication, which was essential as we regularly take her to the dog park. They admitted their mistake and apologized, but it was concerning because if she had gotten sick, the vet bills would have been overwhelming. Then, they failed to notify us about her Bordetella vaccination, causing her to miss a critical shot. We trusted the hospital to manage these details since life can get hectic, we just can’t keep up with everything. When we raised this issue, it turned out they hadn’t even recorded her first Bordetella shot, so of course they didn’t know when to remind us about the second. Each time we brought up concerns, the staff became increasingly defensive, as if we were at fault. The most upsetting incident happened when our puppy caught an illness at a doggy daycare in Frisco. We wanted to bring her back to McKinney Animal Hospital for boarding and observation since we live McKinney, she is their patient and we trust her doctors there. We reminded the staff about their earlier oversights, explaining how these mistakes might have weakened her immune system. Instead of understanding, the manager told us we were no longer welcome at the clinic. What? This was shocking—our dog hadn’t done anything wrong, and we had spent a lot of money there, always appreciating the doctors. When I emailed to express my disbelief, to tell them that I would share my experience with others, I received a threatening response suggesting they would accuse us of intentionally trying to board her to infect other dogs if I posted a review. How dare you to say something so horrendous. This accusation was both hurtful and outrageous. The manager’s rudeness and defensiveness were beyond anything I’ve experienced in years of dealing with animal hospitals. Rather than offering care or a hospital stay to protect our sick puppy, they simply banned her from ever returning. Having had other dogs and worked with various vets, I have never encountered such disrespectful and cruel treatment. It’s heartbreaking to see a place we trusted turn so cold and unprofessional, especially when a sick dog needed support the most. I am sure the same manager/staff will respond to my review kicking, screaming, denying and accusing us in everything under the sun, it doesn’t matter, we have proof of correspondence and complaints. The other hospital accepted her with open arms when she was sick and didn’t slam us with accusations of trying to make their pups sick. Everyone we know still can’t get over their shock about how they handled it, my story is spreading around like wildfire. I hope this review encourages others to be cautious and demand better care and respect from McKinney Animal Hospital staff.
"This review was posted several months after this client’s dismissal from our hospital. The dismissal was not a decision we take lightly, but was based on repeated concerns regarding honesty and the health and safety of our other patients. While we understand the frustration this may cause, our priority is always to protect the well-being of all pets in our care, and we stand by that decision."
Experiencia fantástica: We've never had a dog so excited to go and be at the vet! Max loves the entire team, especially Dr. Frye!
Thank you for sharing your positive experience! We're thrilled to hear that Max enjoys his visits and that Dr. Frye and the team have made a great impression. We look forward to continuing to provide excellent care for Max.
Experiencia fantástica: I get great medical care for my 2 dogs and cat from Dr. McMahan. I had countless appointments for my very sick cat Molly but was given unwavering and compassionate care.
Thank you for sharing your positive experience with Dr. McMahan. We're delighted to hear that your pets received compassionate and attentive care. Your feedback is greatly appreciated and encourages us to continue providing excellent service.
Experiencia fantástica: Very rarely do find a medical office or veterinary office where the doctor and the front desk people are awesome but I found it here! Everyone is super kind and helpful!
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Your kind words motivate us to continue providing excellent service. We look forward to serving you again in the future!
Experiencia fantástica: My 2 dogs received great care from the team here. I'm glad I made the decision to switch to this veterinary clinic.
Thank you for sharing your positive experience. We're delighted to hear that your dogs received excellent care and that you're satisfied with your decision to switch to our clinic. We look forward to continuing to provide the best care for your pets.
Experiencia fantástica: As usual Dr Frye was outstanding ,she always takes such great care of our girl Boxer Mollie who is 10 and likes to nap.
Thank you for sharing your positive experience. We're delighted to hear that Dr. Frye continues to provide excellent care for Mollie. Your feedback is greatly appreciated and motivates us to maintain our high standards.
Experiencia fantástica: Everyone at McKinney Animal Hospital is awesome, been going here over 7 years! We love having Dr.Heflin as our Vet, such a caring Dr who will treat your pet with love!
We're thrilled to hear that you've had such a positive experience with us over the years! It's wonderful to know that Dr. Heflin's care for your pet has made a difference. Thank you for your kind words and continued support.Hi Alysha, thank you for posting your positive review. Our team here at **McKinney Animal Hospital** is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Experiencia negativa: Just wrapped up my first and only experience with this vet. My appointment was yesterday. My senior dog needed bloodwork done. I wasn't given any feeding instructions prior to my appointment. Called ahead about it, was given incorrect instructions. When the vet tech went to get the doctor during our visit, I noticed incorrectly taken notes on my dogs file even after correcting multiple staff multiple times. I was told to come back today for his bloodwork. I work full time and had to take off work yesterday for this appointment. I had to wake up at 7:00 on a Saturday to feed my dog on time to accommodate the vet's Saturday hours. I was told this would be a quick in and out. Waited 10-15 minutes before mentioning that I was told this wouldn't take long and the front desk woman was really rude to me about how behind they were. I told her to just cancel my appointment. Bloodwork is expensive, pet care is expensive, way too expensive for this level of incompetence and attitude. I had to miss a prior scheduled appointment for this. It's a shame, I really liked the doctor but yeah I won't be coming back here for pet care. I grew up in the area and this vet has been here literally as long as I can remember. What a disappointing experience at a community staple. Bonus points: kids running toward my dog in the lobby and then screaming crying because I wouldn't let them pet him
Thank you for sharing your experience. We apologize for the inconvenience and frustration you encountered during your visit. Your feedback regarding communication and service is important to us, and we will address these concerns with our team to improve our processes. We appreciate your comments about the doctor and are sorry to hear that your visit did not meet expectations. Thank you for bringing this to our attention.
Experiencia fantástica: Super friendly staff and doctors. Great care for all of our pets.
Thank you for your kind words and for choosing us to care for your pets. We're delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Experiencia fantástica: The staff at McKinney Animal Hospital goes beyond expectations. They supported us when our chipin was diagnosed with aggressive cancer. Now they are with us as we care for and love our chihuahua/husky mix. I recommend this amazing practice for general pet care, boarding, and grooming.
Your kind words are appreciated.
Experiencia fantástica: It was clean and very nice. My cat had a wonderful time and if I wouldn’t have restrained him he would have wandered all over the building. (He’s too friendly for his own good sometimes)
Thank you for your positive feedback! We're delighted to hear that both you and your cat had a great experience with us. We strive to maintain a clean and welcoming environment for all our guests. We look forward to seeing you both again soon!
Experiencia fantástica: We love McKinney animal hospital. We’ve been taking our two pups here for the last almost 4 years. Every tech and doctor we’ve dealt with has been above and beyond any other place we’ve been to. Would trust them 10000% with our dogs
Thank you for your kind words and for trusting us with your pups over the years. We're thrilled to hear about your positive experiences with our team. Your support and trust mean a lot to us, and we look forward to continuing to provide excellent care for your furry family members.
Experiencia negativa: Unprofessional, uncaring and profit seeker. I will never use this veterinarian again. I will tell everyone I know with pets to never use this awful veterinarian ever. All they care about is billing their customers for everything. The will lie to you, ignore your questions and requests for your pets records so you can provide them to a veterinarian that will actually treat your pet
We're truly sorry to hear about your experience. Our goal is to provide the best care for your pets while maintaining transparency with our clients. We have reached out by phone, text, and email and would appreciate the opportunity to discuss this matter and your pets health with you personally. Mrs. Brettell, please call at your convivence and ask for Janelle. Thank you.
Experiencia fantástica: The staff at McKinney Animal Hospital are kind and attentive. Excellent customer service! We have a rescue who is very anxious, especially with grooming and they take the time to ask/listen to requests & needs. They do a fantastic job from the moment we walk in the door to the minute we leave. I would highly recommend them!
Hi there Mrs. Brown! Thank you for taking the time to leave us a review -- we truly appreciate you entrusting your pet in our care and are so glad you had a great visit!
Experiencia fantástica: We love you guys! We boarded our golden retriever puppy here. She was very loved by the staff.
We're thrilled to hear that you had a positive experience with us! It's always a pleasure to provide a loving environment for our furry guests. Thank you for your kind words and 5-star rating!
Experiencia fantástica: Words cannot describe how much I appreciate the kindness and genuine care my furr baby receives. We are always treated like family. I am so thankful for everything.
We're thrilled to hear that you and your furry friend feel like part of our family. Your kind words mean a lot to us. Thank you for your appreciation and for the wonderful review!
Experiencia fantástica: They were great but the medication they gave Gus caused him to lose his back half.
We're glad to hear that you had a great experience with us! We're sorry to hear about Gus's reaction to the medication. We always strive to ensure the best care for our clients and their pets. Thank you for your feedback!
Experiencia fantástica: I've been coming to this hospital for a while now and everyone is always so kind and patient. You know that they care about your pet and treat them like their family too. The doctor is always very knowledgeable very thorough but well also be very upfront about costs and concerns. I cannot see myself going to another vet.
We're thrilled to hear about your positive experiences at our hospital. Our team strives to provide the best care for your pet, and we're glad that our efforts are recognized. Your continued trust in us is greatly appreciated. Thank you for your kind words!
Experiencia fantástica: Been coming to MAH for over 30 years with my Danes. The vets and staff are the best and genuinely love your babies! The best care ever!
We're thrilled to hear that you've been with us for over 30 years and that you're satisfied with the care we provide for your Danes. Our team truly loves what they do and we're glad it shows. Thank you for your continued trust and the wonderful review!
Experiencia fantástica: I love the staff here. They are caring and understanding of both pet needs and pet parent needs. Been using them for 4 years and don’t plan to stop any time soon!
We're thrilled to hear that you've had such a positive experience with our staff and services over the years. Your kind words truly mean a lot to us. We look forward to continuing to serve you and your pets in the future. Thank you for your loyalty and support!
Experiencia fantástica: The best experience. Every person is friendly, helpful, and genuinely loving toward dogs. Even though I had disappointing news about my dog, Dr. Celeste and her vet techs were very helpful in explaining the issues and the pros and cons of what could be done, step by step. I highly recommend McKinney Animal Hospital.
We're glad to hear that you had a positive experience with our team, and that you found our explanations helpful and thorough. We strive to provide the best care for all our furry patients. Your recommendation means a lot to us. Thank you for choosing McKinney Animal Hospital.
Experiencia fantástica: We’ve used McKinney Animal Hospital for almost 25 years and wouldn’t go anywhere else. Everyone is kind and they sincerely care about their clients (human and furry). Dr. McMahan is the best! She cares for our dog with compassion and is very thorough. We never feel rushed when we’re with her.
We're thrilled to hear about your positive experiences at our Animal Hospital over the years. It's wonderful to know that you appreciate our team's kindness and dedication to both our human and furry clients. Thank you for your kind words about Dr. McMahan, we'll be sure to pass them along. We look forward to continuing to provide compassionate care for your dog.
Experiencia fantástica: I appreciate the friendly and knowledgeable doctors here. The technicians are also very courteous and knowledgeable and try to make my pets as comfortable as possible on each visit. And I have 2 “Nervous Nellie” dogs. The office team is organized and friendly, also. My vet for over 12 years.
We're thrilled to hear that you've had such a positive experience with our team over the years. It's our priority to ensure that both you and your pets feel comfortable during each visit. Thank you for your loyalty and for taking the time to share your feedback.
Experiencia negativa: If you like rude office staff, overpriced services, and being judged for not wanting to spend hundreds of dollars on optional vaccines, then you'll love this place. Personally I would not recommend. Update: I am one of their customers (or at least I was), I'm just using a pseudonym. The fact that they use that to dismiss my experience is very on brand for them and proves my point.
We would never want our clients to have a unsettling experience like this and would love the opportunity to discuss what happened during your visit to the hospital. We have searched through and called all of our clients with this name and none of them wrote this review. Please call to discuss your concerns with Janelle Baker-Hospital Manager at 972-548-0749. Thank you.
Experiencia fantástica: I took my pet to McKinney Animal Hospital for yearly vacillation and everyone were extremely helpful. This hospital is my choice for the last 15 plus years. Dr. Olczak was very attentive. I would highly recommend them
We're thrilled to hear that you've had such a positive experience with us over the years. It's wonderful to know that our team, including Dr. Olczak, has been able to provide the attentive care your pet deserves. Thank you for your high recommendation and continued trust in our animal hospital.
Experiencia fantástica: Wonderful clinic. Staff is so pleasant to work with. They truly care. I've been a client for years.
We're thrilled to hear that you've had such a positive experience with our clinic and staff. It's always our goal to provide excellent care and service. Thank you for your continued trust and support.
Experiencia fantástica: After years and years of chronic ear infections with no treatment plan or answers with previous vet, Mckinney Animal Hospital has saved my dog! If your pup also suffers from ear infections that never seem to go away, let them take a look and find a solution! I'll forever be thankful for the staff here and veterinary knowledge. Thank you all! Abbey & Rain :-)
We're thrilled to hear that we could help your dog overcome chronic ear infections. Our team is dedicated to providing the best care possible for all our furry patients. Your kind words and appreciation mean a lot to us. Thank you for choosing us for your pet's healthcare needs!
Experiencia fantástica: Dr Heflin is amazing! She takes care of both our vizsla’s with such kindness and compassion. Her approach is perfect!
We're thrilled to hear that you've had a positive experience with Dr. Heflin. Her dedication to providing compassionate care is truly appreciated. Thank you for sharing your feedback!
Experiencia fantástica: I have 3 dogs and they all go here. They do a great job. I’ve been taken my pups here for 6 years.
We're thrilled to hear that your furry friends have been enjoying our services for the past six years. It's always a pleasure to serve you and your pups. Thank you for your continued support and the fantastic review!
Experiencia fantástica: Never disappointed. Dr. Petraitis does a great job of taking care of Ryder! Trish is also excellent with him!
We're thrilled to hear that you're consistently satisfied with our service. It's wonderful to know that both Dr. Petraitis and Trish have been able to provide excellent care for Ryder. Thank you for your positive feedback!
Experiencia fantástica: I have taken my dogs here for the last 15 years. The team here has been such a big part of our lives And helping us along the journey all the way from puppy to senior dog and end of life care. They are always so flexible in fittubg in appointments and helping you with your needs, whether it’s carsick dogs, preventative care, or something more serious. Mckinney Animal Hospital is the best!
We're truly grateful for your loyalty and trust over the years. It's been our pleasure to be a part of your dogs' lives, from their puppy days to their golden years. We're committed to providing the best care possible for all our furry patients. Thank you for your kind words and for considering us the best!
Experiencia fantástica: Staff always friendly; they have taken care of my pet since she was 9 weeks old.
Mrs. London, Thank you for your kind words and the 5-star rating!
Experiencia fantástica: Everyone working here starting from the front desk staff are always so kind and understanding. I love taking my fur baby here for all of his needs including boarding. I always feel at peace knowing he is in good hands.
Keyle, we truly appreciate your kind words and trust in our services. Thank you for sharing your experience with us!
Experiencia positiva: I think their care had been very thorough and they were very kindly in their administration. We lost our little girl a few months ago, and they were very kind and gentle through this time! Kudos to them!
Lorraine, thank you for the 4-star rating! We appreciate your feedback.
Experiencia fantástica: I have been so happy with the care my pets get here for years. They have seen my babies from just weeks old to gray hairs. And they will be our vets and techs through to the end. We love MAH!
It's an honor to be trusted with the care of your pets from their early days to their golden years. Thank you for your kind words and continued support!
Experiencia fantástica: The McKinney Animal Hospital takes great care of my girls. Typically appointments are right on time. They also are very flexible to get us in for the unexpected care needs.
It's our priority to provide excellent care for your girls. Thank you for your positive feedback!
Experiencia fantástica: Really appreciate how kind everyone is and the time spent explaining tests and medications to help make our dog feel better. Absolutely recommend McKinney Animal Hospital to anyone looking for a vet!
We're thrilled to hear that you had a positive experience with us and that our team was able to provide the care your dog needed. Your recommendation means a lot to us. Thank you for choosing our animal hospital!
Experiencia fantástica: MAH has been the best pet care provider for our fur babies. The vets and staff here are kind, honest, and genuinely care about your pet’s wellbeing. When we had to say goodbye to one of our fur babies, the staff made us feel completely at home and comforted during the process. They did everything necessary to ensure both us and our kitty were at peace. Their annual wellness appointments are also thorough and reasonably priced for the area, and the ability to fill pet meds and have them shipped to you through their online portal is super convenient. If you’re looking for a vet in McKinney, definitely stop by!
We're truly touched by your kind words and are glad to hear that you've had such a positive experience with our pet care services. It's our mission to provide the best care possible for your fur babies, and we're pleased to know that our team's compassion and dedication have made a difference. We appreciate your recognition of our annual wellness appointments and online portal convenience. Thank you for your high recommendation!
Experiencia fantástica: Been using MAH for 22 years for my fur babies. Always receive excellent care, with suggestions to solve problems as they pop up! Would definitely continue. One suggestion, cut charge for nail clipping for current patients, many other vets are now doing this. Thank you.
Mrs Betz - It is so nice to hear that you've been with us for 22 years and have found our care to be excellent. Your feedback regarding the nail clipping charges is appreciated and will be taken into consideration. Thank you for your continued trust in our services.
Experiencia fantástica: Our almost 9 year old dog has been a patient and a boarder exclusively at MAH since we adopted her at 9 months old. They all love on her! Even though she’s normally shy and skittish she’s always happy to go their staff. Ellen has often communicated with me during our girl’s stays. Gaynell was the first person to greet our girl, and welcomed her kisses on that first visit. Dr. Petreas is kind, caring, and answers all my questions carefully and completely. They earn our trust each and every visit. Thank you all!!
Mrs. McAuliff- your kind words in this review really outline who we are what we try to do everyday for each one of our patients . Dr. Petraitis, Ellen, and GayNell along with the entire staff will continue
To take the best Possibly Care for you pets.
Experiencia fantástica: I was very pleased with my visit here. All the staff were truly friendly and took the time to listen to my concerns for my cat. She is a senior and has a few issues needing worked out. They were very thorough and offered options. I am glad I found a veterinary clinic that cares so much. Thank you mah!❤️
We're thrilled to hear that you had a positive experience at our veterinary clinic. Our team is dedicated to providing the best care for all our furry patients, especially those with special needs. Thank you for your kind words and for trusting us with your cat's health.
Experiencia fantástica: Been a client with all of our dogs for 17 yrs. We love the vets they are all so good. The level of care is like what you’d desire for humans. Excellent facility. We love all the VETS and employees….the best care ever! Above and beyond every time.. we are so lucky to have them so close.
Thank you for being a loyal client for 17 years, Chris! We truly appreciate your kind words about our team and facility. We're grateful for the trust you've placed in us and look forward to continuing to provide top-notch care for your furry family members.
Experiencia fantástica: We came in with our ween Saturday morning due to vomiting every 20min (x2 hours before before open) and they were able to work us in, treat our baby, and check on her 2 days later to see how she was doing. We got sent home with meds, special food, and subQ fluid (buffalo hump) for her dehydration. She was able to sleep the rest of the day in peace and is doing much better. Thank you so much everyone who helped!!
We're glad to hear that your pet is doing much better after our treatment. It's our priority to provide immediate and effective care, especially in urgent situations. We appreciate your kind words and look forward to assisting you in the future. Thank you for your positive feedback!
Experiencia fantástica: We love McKinney Animal Hospital! We have been taking our Pomeranian there for over 14 years and they have always been caring and spot on when treating him. Highly recommend!!!
We're thrilled to hear that you've had such a positive experience with us over the years! It's always our goal to provide excellent care for our furry patients. Thank you for your high recommendation and continued trust in our services.
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