Long Drive Dog & Cat Hospital

Fantastic experience: I love this place the workers are super nice and helpful you can honestly tell that there not just there to collect a check they really take pride in there job and I luv that

Fantastic experience: Very professional, friendly, courteous staff, from the front desk to the doctors.

Fantastic experience: Everyone here is very caring and will help you with what's important for your pet.

Fantastic experience: Excellent place that I’ve used for years. My fur boy is always taken care of with love and compassion!

Fantastic experience: It was amazing I like them my dog doesn't like to go but the girls are so helpful with her and have patience after she barks.and tries to get away I like her nurse, Ms. Castro. I like miss kim she is very nice all the time is well give them five stars each.

Fantastic experience: Great staff, friendly very professional. I've been coming here for years and also a pleasure of taking my dog for her shots that she needs that make her feel well. I'll be back and Thanks again....

Fantastic experience: Nice vets and very gentle with our puppy

Fantastic experience: The staff was very friendly. When you walk in your greeted instantly and to be honest they do their homework because they greet you by your pets name based on your scheduled time....I absolutely loved that. This spot is about the pet first and us handlers second lololol. All kidding aside I loved this spot and recommend it if your pet isn't feeling well.

Fantastic experience: The only place I trust with my dog. The staff doctors and service are top notch!

Fantastic experience: Everyone at the hospital was very helpful and courteous. Checking in my dog as a new patient was quick and easy. Making an appointment made things go very quickly from the time I arrived to the time I left. I will not hesitate to continue using long drive dog and cat hospital!

Fantastic experience: Took my 4 month old pup for a check up. I was very appreciative of the friendly and informative visit with Morgan & Dr. Taylor. They both took their time to explain and answered all my questions.

Fantastic experience: Love the new process of appointments only. You can get in and out quickly, the vet doesn’t seem rushed and the parking is much easier! Kudos!

Fantastic experience: Always best advice and care for all my pets. Dr. Castro rocks!!

Positive experience: A bit disheartened by my experience. The wait to get my cat checked in was over 30 min which was rather frustrating bc my kids were in the car and late to school. Also, the price was increased 5% between the week I made the appt to the actual surgery day. Lol.. so I booked the surgery based on a price and was told the following week that price had changed. So obviously off putting. Surgery went well however and staff is friendly and helpful.

Fantastic experience: 1/5/26 Dr Taylor is so awesome. I appreciate his input regarding my power Rajah. My coworker and dear friend recommended this clinic when I was looking for a new clinic for my new pet 7 years ago. This clinic is amazing, the hours and days they work are so helpful for those who have jobs and work. If I need to bring her in I can. I don't have to have an appointment. They will work me in. The entire staff is always so very nice and want to make sure your pet is taken care of. The doctors are so very nice and knowledgeable. This is my vet and I will bring all of my pets here. I love them.

Negative experience: Here is a grammatically corrected and clearer version of your review, while keeping your original meaning and tone: Very unsatisfied with the visit. I called ahead to get a quote for a dental cleaning for my small dog. The receptionist stated that I had to come in for a consultation to determine whether any teeth needed to be pulled. The doctor, a very young-looking man (possibly in his 20s), only looked at my dog’s teeth and noted that she had bad breath—which I had already explained before coming into the office. They could not determine at that time whether she actually needed any teeth pulled, yet they quoted me over $1,000 for a deep cleaning and X-rays just to see if a tooth might need to be pulled. I did not understand the purpose of the consultation since no new information was provided. I would not recommend this business. Consultation was $50 and they required a deposit.

Fantastic experience: Everyone is always so professional. Appreciate everyone's kindness.

Fantastic experience: Truly an amazing place! I’m so grateful to have them.

Fantastic experience: Dr. Castro is amazing. I a 15 year old Doxie and a 7 year old Goldendoodle. Dr. Castro has been their Veterinarian since they were pups. I trust her so much with my fur babies. She takes good care of them and she will take good care of yours too. :)

Fantastic experience: They have been and has saved many of my fur babies many times. Thank you so much. But being too is not good. Personal care is always important.

Fantastic experience: I’ve been coming to this pet clinic for over 15 years. The vets and assistants have always provided the best service to our dogs. Very recommended.

Fantastic experience: I came in very worried about my dog. The staff was really kind and friendly. The Dr was amazing and very knowledgeable. Going above and beyond. I will most definitely drive the 35 minutes to continue working with this Dr and the staff. Thank you so much again.

Fantastic experience: I’ve been bringing my dog here since she was born, and I wouldn’t trust anyone else with her! Every visit has been amazing — the staff is so kind and caring, and they always make time for us when we need it. I called today to ask about an appointment, and they were able to fit us in right away. Truly the best vet clinic — my dog and I are so grateful for their care

Fantastic experience: I was so emotional and worried about my dog when I came in. She’s 8 years old, and I had no idea what was wrong with her. My anxiety was high, and I felt so heavy walking through the door. The entire staff treated me with such kindness and understanding. The front desk worker was incredibly sweet, and everyone made me feel heard and comforted during such a stressful time. I truly thank God for their compassion, patience, and the care they gave both me and my dog. I’m so grateful for their help and the peace of mind they provided.

Negative experience: ⭐☆☆☆☆ – If I could give zero stars, I would. The only reason this place even gets one star is because Google won’t allow zero. My experience with Long Drive Dog & Cat Hospital was one of the most frustrating and heartbreaking veterinary visits I’ve ever had. When I first called, the staff sounded friendly and confident. They told me prescriptions were “not expensive, usually $20–$60,” and that as a first-time client I’d need to leave a $50 deposit that would go toward the visit. That was the only part that turned out to be true. When I arrived, the same employees who quoted me prices over the phone suddenly acted like they had no idea what anything cost. I literally watched them answering calls and giving estimates to other customers, yet when I asked about prices, they said, “You’ll have to ask the vet.” Then came the exam. My ten-year-old dog, about 48 pounds and clearly in pain with swollen mammary glands, was made to climb onto a tall metal scale nearly four feet off the ground—no ramp, no low option, nothing to make it easier for an older, hurting dog. I had to lift her myself while she trembled. The exam table was just as bad: slick, cold metal where she could barely keep her footing. The first assistant asked a few questions and left. The veterinarian came in, gave a quick glance, said she was swollen, ignored the other glands I mentioned, and when I asked about the cost he gave a vague, dismissive answer—something like, “Someone will bring that for you.” Then he simply walked out of the room and never came back. Moments later, two completely different women—neither of whom I had met before—walked in holding a bill for over $200 for the same two antibiotics another clinic charged me about $40 total for. They also tried to add a rabies shot even after I told them she was fully vaccinated. At that point I was furious. There were three other customers in the lobby about to be called back, and I spoke loud enough for them to hear what had happened so they could think twice before trusting this place. The whole operation felt like bait-and-switch entrapment—offer low prices over the phone, take a deposit, then surprise you with inflated charges once your pet is already there. I left angry, heartbroken, and completely disillusioned. My senior dog deserved compassion and honest care, not confusion and manipulation. If you truly care about your pet’s wellbeing, stay far away from this clinic. They value profit over compassion every single time.

Fantastic experience: They were very gentle with my rosie Very polite and made her feel so much better

Fantastic experience: I love taking my pets to dr. Castro she keeps them healthy and happy . Dr. Laura Badeaux was first in my pets lives and was an excellent dr. Now dr. Castro took over after . We see dr. Castro and she is excellent too. My dog is turning 11 on February. That says a lot of good about this vet clinic.

Fantastic experience: I have used this clinic for many years and I’ve never been disappointed. Dr. Castro takes great care of my dogs

Negative experience: There was a problem when the office failed to provide an estimate in advance, and I was asked to wait an hour until the doctor was available, with the delay further traumatizing my pet. The receptionist was less than accomodating given the circumstances, but the manager was nice and explained the situation. I have since changed to another veterinary service for my pets - less expensive, better office services and more helpful

Fantastic experience: The veterinarians here are great. I love Dr. Castro. She always takes her time to explain things, is very friendly, and really cares for the fur-babies. She performed surgery on my 16 year old chihuahua (now 17 years old) who has a heart murmur, and my sweet girl did great thanks to Dr. Castro’s care. In addition, I have never had a lengthy wait-time. I usually check in for my appointments and am in the doctor’s room within a few minutes. I love it here and will keep coming back.

Positive experience: Prices are out of this world. Ever since corporate took over.

Fantastic experience: Staff very nice and helpful. Vet took great care with Rowdy and answered all our questions

Fantastic experience: My dog Jiji was having back to back seizures and I went to Long Drive Dog and Cat Hospital. The staff there took immediate care of baby and Dr. Taylor diagnosed her and put her on medication right away. She hasn’t had one seizure since and the peace of mind I have now is immaculate!! Thank you to the outstanding and kind staff of this establishment!!

Fantastic experience: The best veterinary and boarding facility in the Houston area. I drive from Pearland because they are that good and the entire staff is extremely compassionate. Prices are affordable.

Fantastic experience: I went in today and my experience was excellent The staff was extremely nice and i was in and out in 45 minutes

Fantastic experience: I love Long Drive Dog and Cat hospital. The ladies at the front desk are amazing and Dr. Castro she's beyond amazing she cares about my kiddos like they were hers. Great Job Dr. Castro

Fantastic experience: Dr.Castro is so patience and explained everything in simple language. I so happy and grateful I will recommend her with all my friends. Thank you! Dr Castro

Fantastic experience: Wonderful staff. Caring Dr's. Never disappointed.

Fantastic experience: Amazing care and the check up was super affordable. There was a $50 deposit as a new customer but it covered the exam, took great care of my car and had everything i needed in like 10 minutes maybe less.

Fantastic experience: Great service. Being able to make the appointment online makes everything so easy. I was in an out. The doctor and staff are always so friendly and caring.

Fantastic experience: We have used long drive Vet for many years now. This year alone we have had to put two dogs to sleep. The staff are always friendly and sensitive to their customers. Would recommend this Vet to everyone

Fantastic experience: Dr. Castro and her team has always taken care of all of our fur babies. She listens, cares, and always returns my calls. We are so grateful for her and her team. Thank you for everything you do for us

Negative experience: I recently brought my senior dog to this clinic after she became very sick. I called on a Thursday and was told they only take appointments — which was fine — and they were able to get her in for Friday at noon. What I didn’t expect was a $50 upfront fee just to book the appointment. I was told it would go toward the $48 visit fee, but still — that wasn’t mentioned over the phone, and it felt a bit sneaky. I was told this has been their policy for about a year. During the visit, the vet recommended full blood work because of my dog’s age — to check liver, kidney, and pancreas function. I understood the reasoning, but I was shocked when the nurse brought out an invoice for $565 just for the blood work, with an additional medications fee costing $240($800total) if I chose to treat it as an upset stomach instead. And that’s before any actual treatment. I’ve heard that the clinic was taken over by a corporate company, and that’s when the prices started going up. I already knew the previous owners had sold it — they were fair, cared about their clients, and didn’t feel like they were trying to squeeze every dollar out of you. Now? It feels more like a business than a place of care. And for the neighborhood this clinic is in, these new prices just don’t make sense. It’s completely out of step with the community. Unfortunately, I’ll be taking my pet elsewhere moving forward. I need a vet that’s both compassionate and reasonable — not one that feels like it’s been taken over by corporate profit goals.

Fantastic experience: Dr Castro is the best. Always on top of my dog’s health needs. Would recommend her to anyone

Fantastic experience: Dede the receptionist and Dr. Castro are so sweet, helpful, and kind. Everything was explained throughly. Me and my dog left with smiles!

Fantastic experience: Sooo...Bella had been a patient here since the day I got her in June 2010. I brought Bella in realizing that her quality of life had drastically changed. The vet. and staff was very attentive to her, spent time feeding her, bathed and gave her a haircut to make her more presentable. Although this visit led to my decision to "aid Bella w/ her transitioning," I felt the warmth and loving kindness from the clinic. Now that Bella has been ushered across the "rainbow bridge" as of Aug. 25th 2025, it is certainly sad to think that Long Drive Dog & Cat Hospital will not be a part of my life as it had been for 15 yrs. Thank you, Long Dr. for EEEVERYTHING you all have ever done for Bella and especially @ the end of her earthly life. Thank you!!! :-(

Fantastic experience: My doghter’s lifelong vet service (teeth cleanings, travel certificates, yearly vaccines, urgent care, etc). I remember them working hard under the sun heat at their parking lot during the pandemic. Value for the investment, reasonable. Bilingual staff. Communication can improve, but my chihuahua approves them .

Negative experience: Vet services were fine, but we got a call 20 minutes before our appointment in which the young lady threatened to cancel our appointment if we were late. We are long time customers and my husband was already on the premises. Her attitude was quite negative despite my assurances.

Fantastic experience: Very clean building .......nice and professional staff and very timely! I was an walk in but they work on an appointment system ......and they had an spot not far from the time I walked in....ps I love appointments lol.....buddy appreciate you guys and will be his doctors from here on our

Negative experience: I called on July 22nd to see if my Chihuahua could be seen. She was not doing well. The earliest they could see her was July 25th. Afraid to miss that spot, I scheduled the appointment. On the morning of July 23rd, I received a text to confirm the appointment and I did. Within 2 hours of confirming, my fur-baby’s health started to quickly decline and I had to find a different hospital asap. She ended up getting hospitalized that day. I called Long Drive as soon as she was admitted to the hospital and told them I would not be able to make it to the appointment after all as she was not doing good and was in the hospital. They cancelled my appointment on the 23rd, but the next day on the 24th, I was charged $50. My baby passed away at the same time her July 25th appointment would’ve been at Long Drive. I wouldn’t consider this place in the future.

Fantastic experience: Dr Castro is awesome with my senior dog. Really shows she cares about her patients Highly recommend

Fantastic experience: I had to euthenize my cat today and the front desk ladies quickly placed a candle and sign out for me as comfort. They were so respectful and understanding. Thank you for being so compassionate in moments like this.

Negative experience: Stay away if you have a pet that requires a life saving decision on the spot because unfortunately it will cost you more money to save your pets life. I wondered why there weren’t any RECENT REVIEWS on this place and NOW know why. I understand there have been staff changes because the Dr we had been seeing is no longer there but you’d think that the customer service would be the same if not better. Save yourself the headache, hassle, maybe some money and go elsewhere. I would post a picture of my receipt but don’t have it with me. The bill was over $800.00 and paying $150.00 for a bottle of Vetsulin (insulin for cat/dog) on the spot is a crime.

Negative experience: My experience felt more like a sales pitch than a veterinary consultation. I came in to discuss a dental cleaning, but was immediately pressured to purchase expensive allergy shots—even after explaining that my dog is already on medication. They also recommended dental chews, despite noting that my dog has loose teeth, which seemed inappropriate. The quote for dental work was nearly double what I’ve been quoted elsewhere. Overall, something just felt off, and I left feeling more skeptical than supported. The nearest by vet did the procedure for 1/3rd the cost actually Long Drive wasn’t even transparent about how much the extraction were going to be. They wanted to charge 2000 just for a cleaning insane behavior.

Negative experience: Made a reservation and wanted to cancel within 1 hr because we misunderstood the situation. Won’t allow a refund because we took their precious time slot for 1 hr! Very greedy business practices. Reply: You are greedy, simple as that. I called within the hour and you refused to cancel the booking. Who’s not reopening the time slot to potentially allow another animal to come in and receive service? Don’t pretend you are doing this for the sake of the clients.

Fantastic experience: Dr. Castro and Dr. Taylor are professional compassionate veterinarians. We love them and Long Drive Animal Hospital which we have been going to for over 35 years. The practice has changed over the years but only for the best.

Negative experience: Overpriced and not focused on patient centeredness. I spent a lot of money here in which they only treated my cat’s symptoms and not the underlying issue. After taking her to Petcare Express they diagnosed her and she has not had a flare up since. This clinic wrote her the initial Purina food prescription and cancelled the prescription due to not bringing her into clinic for an assessment. I explained she has to be sedated for visits and asked if we could avoid this because of the risks associated with the medications (requires me to sign a waiver bc death is a risk). They stated no that they would need to assess her to renew the food prescription that she’s been on/ tolerating for 2 years… it did not make sense in terms of risk v benefits for my cat to be sedated just so I can buy her cat food.

Fantastic experience: Great people. They are 15 miles from my house but I make the drive because they were the only ones who could figure out how to handle my cat's allergies. And I like them.

Positive experience: I have been coming to this veterinary for years. I usually have a positive experience but when I called to ask a question today (4/23/25 at 2:11pm), the moment the woman answered the phone she had an attitude. When I was politely asking a question about my pets flea medication. I would appreciate if that certain staff member talked to customers with some type of respect.

Negative experience: No where anywhere does it mention anything about appointment only. I get there early in the morning literally the first one there and they tell me they only have a spot open at 2pm like if the place is busier than usual and it’s literally dead. Maybe make it clear that you guys like to eat breakfast in the morning and not work. Of course at the rediculous high prices they’re charging compared to other vets I wouldn’t be too worried about working either.

Fantastic experience: Staff is very professional and friendly. The vet kept me informed of what was happening also very professional. The visit was quick with no waiting . I will definitely be back to handle any future concerns.

Fantastic experience: They're the most caring and great vets in Houston. I've been to so many to find a great fit, and I found them. Prices are good, but the people here are why I'm going back with my furbaby.

Fantastic experience: I scheduled my appointment online and didn’t have a wait time. My dog was seen by Dr. Castro (The best Vet ever) She always takes care of my dog! She’s caring, passionate, and makes sure my dog gets the care that he needs. I wouldn’t trade Dr. Castro for any other Doctor.

Negative experience: I used to bring my dogs here for years, but I recently went back and was shocked by how much the prices have skyrocketed. On top of that, the communication is poor, and it feels like they nickel and dime you for everything. The receptionists are incredibly rude, and I’m not sure if it’s under new management, but this place has really gone downhill.

Positive experience: Staff is friendly and professional, and the location is great. I've not always had the best experience with pricing. Vet visits are expensive, but I've taken my pets here for 15 years, and their prices have increased quite a bit. I don't know anything about inflation and vet costs, so I don't necessarily blame them, but I did just pay them $76 for cat vitamins and found out after that they are only $25 online. That's an unreasonable upcharge. Maybe things are changing over there. They very much used to be affordable. Hopefully, this is just a one-off.

Negative experience: This place used to be good. But the attitudes of the techs and receptionists make it worse. They have attitudes towards customers- I don't know if they have ptsd from other customers, but just because someone brings up a concern. It doesnt mean the customer is angry. We want our pets treated right, but you all do not treat their owners right. Terrible customer experience here and it wasn't a one time thing. I have felt that way for a while here. I won't be coming back.

Fantastic experience: My original review was in 2017 and much has changed since that time. The practice was sold to what appears to be a corporation? I have heard that this may be happening in lots of areas?, lots of different States? I have no direct knowledge of that but indications on that could be pointing toward that. I do know hours of operation have been cut back. Many regular Vet Clinics no longer offer Saturday services which is not a positive for the working class and rescues. There are many emergency clinics that are open on the weekends and for evenings. Most of them have very qualified staff and Veterinarians. The biggest concerns on those options is on the prices charged for services. Do your homework for the area that you live in prior to needing those services. It will be time well spent when an emergency arises so that you are not caught off guard. I have a dog rescue group. It is important to me to be able to trust a Vet Clinic with the care of my newly rescued dog. I never had a problem with any of the Vets, Vet Technicians, Kennel Staff or Front Desk Staff through 2019. I had moved too far away and traveling to Houston was no longer convenient. Over the years, they helped me with hundreds of rescued dogs and my personal dogs. They had done vaccines, spays/neuters, heart worm treatments, various surgeries and other procedures like packing ears, etc... They also carried a good selection of Heart Worm and Flea/Tick Prevention. Please contact them to see what services and products they provide currently. One of my big things is that a rescued dog or one of my personal dogs is given the opportunity to get some exercise and go potty. The Kennel Staff took all dogs out numerous times a day. That is so important for any dog that is not used to being kept confined to a kennel. I am not sure that this is still the case as I am not familiar with current staff and procedures.

Fantastic experience: I have been taking my dog since he turned 1 year old. Ever since he needed surgery, this facility has been handling his care. I now have 3 dogs and one cat and this facility is my go to for all 4 of my pets.

Fantastic experience: Awesome !!!! Care and love they show for my Rico is comparable to no other from front office to Dr Castro !!! Thank you for your service and support for his care!!!

Fantastic experience: Excellent Veterinarians and personnel. Have been taking my pets here for at least 25+ years and know that they will receive best care possible. My pets are not just animals, they are my family, and would not trust their care to anyone else.

Fantastic experience: Long Drive is wonderful. It is further away from my home, but the care my pup receives is worth the drive.

Fantastic experience: We were immediately greeted and waited less than 5 minutes before we were called back. I had two schnauzers growing up. DR. Shelby took such good care of, BJ and Bonzo, so we didn’t even question what vet we would take our new schnauzer puppy Bingo. Although we didn’t see DR. Shelby, Dr Heights was so awesome. She was very patient and really informative as we had a lot of questions. I give them a 100/10 for customer service and friendliness.

Fantastic experience: Big shout out to staff that washed my dog. Let’s just say she was not at her best behavior today but with the help of three staffers they were able to get my not wanting a bath complete. She’s looked beautiful. Thank you so much for your patience. And thank to the ladies at the front desk too.

Negative experience: They're always overpriced, the techs are rude, as well as some of the new people. This used to be a great place to bring your pets, now it's become more about squeezing every penny out of their clientele. Some of us barely have enough to keep our heat/AC, electricity, or even food in the house. Yet they want to make your pets suffer without vital medication till you can afford to pay for the EXTREMELY expensive tests to get that medicine. They do NOT care about your pets, JUST YOUR MONEY!

Positive experience: I’ve been a loyal client of Long Drive Animal Hospital for years, bringing Luna here since she was a puppy and trusting you with my previous pets as well. Dr. Castro is excellent, and Britney has always been very helpful. However, my recent experience was extremely disappointing due to one of your new staff members. Today, I called ahead to confirm I could pick up Luna’s medication closer to 5:50 PM. The receptionist, an African American woman with a low-energy, dismissive attitude, assured me it was fine. Yet when I arrived at 5:56 PM, the doors were locked, and I was met with condescending looks from the staff inside. Only one technician (i believe her name is Bianca) seemed willing to open the door so i appreciated that. When I explained that I’d spoken to the other receptionist, the Hispanic staff member with glasses informed me the computers are turned off around 5:50 PM and that no transactions could be processed. This was never mentioned during my call. Had I been informed of this policy, I wouldn’t have wasted an hour driving after work only to leave empty-handed and frustrated. This level of miscommunication and unprofessionalism is unacceptable. I expect better from a place I’ve trusted for years. Sadly, I will no longer be bringing Luna here.

Fantastic experience: my visit went smooth, and everything went well for us belle got the treatment she needed, and I got the answers I needed. belle has been coming going to long drive dog and cat hospital since she was a puppy.

Negative experience: I was not expecting to pay a huge bill for the routine wellness visit, my cat ended up having an upper respiratory infection, the clinic was recommended on a FB group but I guess I am not coming back to bring my cat the staff are not welcoming except for the nice tech who helped us sorry I forgot your name by she is a young nice black american(this is the only one I can describe her sorry) but thank you you are the reason I gave the clinic at least 2 stars. But for your attitude and care it is 5. I Don't feel like I am welcome in the clinic front desk are there just to do a JOB.

Fantastic experience: Dr. Josh Taylor was very attentive, informative, and encouraging in our dogs situation. So glad we saw him. The technician and staff were also welcoming and very helpful. Thanks for all the great work y'all do there!

Fantastic experience: As always my visit today was very positive. I got there early because a walk-in you have to anticipate a wait. Today I was pleasantly surprised and only waited 20 minutes , about what I often wait at a private vet with an appointment. The front office staff is always friendly and helpful. I met with Dr Castro for my kitty who has multiple health problems. She was patient and did not rush me through my explanation of my concerns and offered several options for treatments. I did not feel pressured to do anything I wasn't comfortable with related to either price or my ability to manage the treatments. I'm always comfortable coming to Long Drive and appreciate their concerns and care.

Negative experience: EDIT: This has nothing against our vet (Dr Gallagher she is AMAZING) and everything against the way management has decided to raise prices so that they are running off LONG TIME customers. I am changing my review as we are in the process of looking for a new vet. We absolutely do not want to leave Dr Gallagher but we can’t afford this place any longer and he (manager) keeps raising the prices so much so that our pet insurance won’t even cover the full amount any longer and it is great insurance! He raised the pet exam to $45 and that is over the limit for reimbursement (mind you this is a an addition to the policy I pay for as a general policy does not cover pet exam). This vet is located in a low income area but their prices are now becoming a HIGH INCOME area. He is going to continue raising prices so that he runs everyone off from a once very BUSY vet that was very affordable and well respected. Love our Vet, she is amazing! We also use the boarding and the techs are great with our fur babies. My issue is with the front desk, there are some really efficient staff but it is inconsistent. We are also getting tired of the extremely long wait times especially now since you are closed on the weekends. We may have to look for another vet as our jobs don’t allow us to wait 2-3 hours at a time just to see a vet. Unless you can figure out a better system soon a long time client may unfortunately be leaving.

Fantastic experience: The front office and technicians and the Doctor were all very nice and professional they treated me with respect and was very helpful with my cat who is nervous in front of new people. They gave it to me straight and told me about the concerns with my cat going outside. The Doctor was very personable talking in a language that I understand about my cat’s condition.

Fantastic experience: We brought our new rescued family member Bella, to Dr Gsllagher at Long Drive Veterinary Hospital for her first checkup knowing we get the very bedt care as always (12-15 years). Long Drive Vet Clinic is always our go to clinic as they have exhibited the “Best Care for Gods littelest creatures” we have ever experienced. Thanks!

Fantastic experience: The staff is proffessional, nice & friendly. We've taken all of our dogs to Dr. Castro she is the only vet I trust to look after my dogs. She is very smart, trusthworthy, knowledgeable, sincerely & honest. She truly cares about the animals and takes her time to listen to your concerns and fully evaluates them. She is one of the best doctors (I've gone to many and always come back to her). If I had to do any kind of surgery she would be the ONLY one I trust with my animals.

Negative experience: I have been a customer of this clinic in the past and had no issues with their service, cleanliness, or pricing. Naturally, when my dog developed a skin issue, I returned to them for care. However, during my recent visit, I noticed some significant changes that have left me deeply disappointed. I’m unsure if the clinic is under new management, but the prices have increased dramatically, and I felt nickel-and-dimed for every service. I was told my dog needed allergy medication and treatment for an ear infection. The allergy medicine at the clinic was priced at over $500, whereas purchasing the same prescription through Chewy would have cost me $238. When I requested a prescription to take the more affordable route, I was informed that there would be a $20 charge just to write the prescription, which I found unreasonable. Additionally, they told me I would have to pay another $20 fee if I wanted a prescription for the ear infection medication as well. It’s worth noting that in most other clinics and even human doctors’ offices, multiple prescriptions are typically written on one form. Here, I was told each prescription required a separate fee. I ended up not purchasing the medications from this clinic nor requesting the prescriptions. Instead, I took my paperwork to Thrive Pet Clinic, where they kindly approved the prescription from Chewy without any additional fees, despite the fact that I had not made an appointment with them. The entire process was handled over the phone and via email, and I didn’t have to spend any extra money. I will have to return to this clinic for my dog’s bloodwork results, but after that, I won’t be coming back. Unfortunately, the excessive fees and pricing have made it impossible for me to continue using their services.

Negative experience: I dont know how to feel. Ive been bringing my puppy here for all her shots and even scares that she got sick of a raisin. And when she has a emergency of onion and garlic consumption this “HOSPITAL” turns me away to schedule my emergency. Like if you can schedule a emergency. My dog was visibly shaking and they turned her away. Im saddened to have trusted this place.

Fantastic experience: Dr Castro is the best vet we have come across., she’s very informative about my bulldog’s health and gives my little one plenty of attention and time during the visit. I strongly recommend Long Drive Dog and Cat Hospital and Dr. Castro

Fantastic experience: I appreciate down to earth real people that get shit done. The facility understood the quality of care that was necessary for the best outcome and they put the patient/animal needs first. I am very appreciative of the service they were able to provide for me today. I am a repeat customer because of this and will continue to be - Thank you for helping me and improving our pets lives.

Negative experience: More concerned with profits than the actual health of our pets. I’ve been coming here for over 10 years with 3 pets. Brought in my newest dog for a simple skin irritation and the doctor found the issue but tried to sneak in an extra $400 worth of tests “just to be on the safe side”. After I asked for just the new prescription and no tests, she begrudgingly removed a few and tried again to add some unnecessary testing which I refused. What would’ve been a $550 visit quickly came down to $150. Today I tried getting an updated prescription for HW meds after our pup got her check up at the shelter. During the previous visit the doctor only agreed to a 3 month refill because the shelter needed to check her again in 3 months. Fine. Fast forward 3 months after a new HW test and today they refused to update her script without first getting another consultation so they could squeeze some more money out of me. Taking my business and my pets elsewhere from now on.

Fantastic experience: Loveeee Dr. Castro! She is so informative and helpful! She is very thorough and addresses any issues or concerns you are having about your fur baby. 10/10 recommend

Positive experience: Dr. Gallagher has been quite informative about my old lady corg who's dealing with arthritis. She's quite knowledgeable about Neuro characteristics and she was also the one who referred us to a specialist once my baby started swaying alot and quickly losing muscle mass on her hind legs. The front office staff seems subpar considering the valuable vets on staff at Long Drive. Unfortunately, this will most likely be my last visit because there's limited availability (M-F 8am-6pm only) that I was hoping wouldn't become an issue for my baby to receive her Librella meds monthly. The doctors on staff leave before closing time (6pm) and will not care to wait even if youve made them aware ahead of time during consultations that we would arrive a little later than usual by 10 minutes tops bc of Houston traffic. We were loyal customers to this facility and have always made the extra effort to travel the 30+ minutes; I felt this would've at least been noted on the chart to begin with. I will have to seek care elsewhere because my elderly handicapped dog requires some ease of any pain for her arthritis. I'm grateful her DM diagnosis hasn't hindered her severely until this point and will hope to find care closer to our home.

Negative experience: I recently took my cat here due to prolonged diarrhea, and I was devastated to leave with a bill nearing $900. It's bewildering how veterinary clinics like this one operate under the guise of medical care while exploiting pet owners' emotions for profit. Despite my cat's simple condition, the vet immediately pushed for numerous "optional" tests and procedures—X-rays, ultrasounds, blood work, medications—none of which were truly necessary. It's clear these are designed to guilt conscientious pet owners into spending more money and I played right into it. Had I waited a couple more days, I could have avoided this exorbitant expense. The medications they sent me home with remain unused, further highlighting their priority to itemize services to the fullest extent. This isn't an isolated case; many vet clinics seem more interested in maximizing revenue than genuinely caring for animals. Long Drive exemplifies this trend, prioritizing profit over pets. I would recommend seeking out a vet who truly values animal welfare above financial gain. Avoid this place if you want honest, compassionate care for your pet or ask yourself, do I really need any of this? Because they won't offer any suggestions, she barely even probed his belly. The technicians are guilty of this too. They spent more time accumulating services than actually looking at him. $900.00 because of diarrhea! I wonder what service he would have actually received had I said no to all of it. One day I will find a decent veterinarian who actually values their customers and stick with them until then, the search continues.

Fantastic experience: First of all and the most important thing, the people in charge of the pets' health in this clinic love animals. The place is very clean. The staff is friendly and efficient from the moment you make your appointment until the end of the consultation. I highly recommend it.

Negative experience: The current people that own this veterinarian service Have changed dramatically over the years. I have been going to this vet for over twenty five years and now the new owners have arrived and everything has changed.. And I must say not for the better. They're pricing is higher they're hours are shorter. And to long time customers they have a very bad attitude Towards them. There was an emergent issue And we were refused service because it was close to closing time. Sadly we will not be returning anytime soon.

Fantastic experience: We've been coming to Long Drive Dog & Cat Hospital for more than 20 years! While we miss Dr. Shelby, we LOVE Dr. Castro. She is so thorough and caring. The front counter is efficient and friendly as are the techs. Highly recommend Long Drive to anyone!

Fantastic experience: This place gives the best customer service and experience ever. Everyone is incredibly friendly, kind, patient and supportive, they will explain everything and go through everything with you. Prices are fair. The medication given to my fur baby made him feel better right away. I definitely recommend this place. Will be coming back for future services.

Fantastic experience: I was a walk in, they got me in as soon as a doctor showed in (8:00 doctors come in). Front Desk Ladies and E. Gallagher, DVM were welcoming and kind. Doctor ensured my dog was comfortable. Ive been here for yearly vax/ check up, emergency visits for probably 5 or 6 years. Never had a problem.

Negative experience: I had an appointment at this vet office and spent hundreds of dollars on treatment. Due to a miscommunication from their front office, I was not notified that my follow-up appointment, which I had scheduled and confirmed verbally, was pushed earlier in the week. When I showed up, the front office staff had a nasty attitude, refused to acknowledge their mistake, and told me I would have to pay for a full vet visit instead of the free follow-up I was supposed to have. I am extremely disappointed and do not recommend this vet office at all.

Negative experience: I was really disappointed on today’s visit. I registered my two pets & had a seat to wait to be called back for vaccinations only. She first said it would be a two hour wait. I told the receptionist that I would wait then like 30 minutes later, she asked me to wait in the vehicles because my dogs were to noisy. I really got upset because they are dogs & it’s a vet clinic. It’s really hard to keep your dogs quiet when that is their first instinct. One of my dogs was the one barking at the new pets coming in or out of the clinic. I have spent thousands of dollars to this clinic & I had never felt so humiliated like they made me feel today when they asked me to step out and wait in my vehicle until they were to call me. I asked for copy of the shot record & left. I will take them to a different clinic.

Negative experience: My family has been using this vet for years. In the beginning their service was amazing, the people were friendly, and the vets were caring. I recently went back with my dog and they were horrible, they are all about sucking money out of you with no results or actual help. The vet that we worked with was emotionless and rude. We asked if there was anyway to get assistance with our dog and the vet recommended surrendering the dog. This place has declined tremendously. I would not suggest this place to anyone for their fur baby. You will spend a large amount of money, deal with rude staff and no results.

Fantastic experience: The whole clinic staff are wonderful. Dr. Taylor is very caring and takes his time explaining everything. I am so glad I found him. My dog’s health has improved so much since we started seeing him. I cannot forget the front office ladies they are super helpful and nice.