MedVet Cleveland

Lydia, we are so deeply sorry for the loss of Candy. Walking into a hospital in the middle of such heartbreak takes incredible strength. We’re grateful our team was able to provide kindness, professionalism, and a quiet space for your family during such a painful moment. Supporting families with compassion and dignity—especially when the unexpected happens at home—is something we take very seriously. Thank you for trusting us during one of the hardest nights of your lives.

Alyscia, after experiencing the loss of your dog the week prior, bringing your cat in for a potential emergency must have felt especially heavy. We’re so glad our team acted quickly to assess the urgency of a possible blockage and that you felt supported through clear communication and thorough home care instructions. Providing prompt evaluation and compassionate care is something we take seriously, especially in high-stress situations. Thank you for trusting our team during such a difficult time — we’re grateful we could be there for you and your cat.

Betsey, thank you for recognizing the teamwork and thorough processes at our hospital. We’re grateful you experienced comprehensive care, clear documentation, and supportive follow-up. Your thoughtful feedback truly means a lot.

Krista, we’re so sorry your dog is facing a cancer diagnosis. That’s incredibly difficult news to receive. We’re grateful you felt supported with clear explanations and unhurried time to review treatment options. Thoughtful communication and compassionate care are especially important during oncology visits, and we truly appreciate your recommendation.

Charlie, thank you for sharing such wonderful news about Bat. Facing spinal surgery without knowing if she would walk again must have been incredibly stressful, and we’re so happy to hear she has regained so much mobility. Seeing patients regain function and return to joyful lives is why our neurology team does what they do. We truly appreciate your trust and your kind words.

Lia, we are truly sorry this visit occurred on such a difficult day for you, especially while grieving the loss of your grandmother. That is an overwhelming situation, and we understand how hard it must have been to wait while worrying about your dog.
We do want to clarify a few important points. As a 24/7 emergency hospital, patients are triaged based on medical urgency, and critical patients may be receiving care in the treatment area even when the lobby appears empty. Wait times are determined by medical need, not order of arrival.
Regarding diagnostics, a urine sample is one tool, but our doctors are medically responsible for determining whether additional testing such as bloodwork or imaging is necessary before prescribing antibiotics. Recommending further evaluation is not an attempt to sell services — it is a medical obligation to ensure we are not missing a more serious underlying condition. Antibiotics are not prescribed without appropriate assessment.
We do not proceed with diagnostics or treatment without client approval, and written estimates are provided before moving forward. You are entitled to your dog’s medical records, and we would welcome the opportunity to review the visit step by step to provide clarity around what was recommended and why. If you are open to speaking with us, please call and ask to speak with a member of our leadership team, or email [email protected] with your contact information.
We are sincerely sorry for your loss and extend our condolences to you and your family during this difficult time.

Christa, we know needing emergency care multiple times is never easy, and we truly appreciate your continued trust in our team. Hearing that you’ve consistently experienced professionalism — and that you’ve noticed improvements in our intake process over the years — means a great deal. We’re always working to make stressful situations smoother for families, and your feedback encourages us. Thank you for allowing us to care for your pets when they’ve needed it most.

Kim, your words mean so much. When a pet needs specialty care and time is of the essence, we know how overwhelming that can feel. We’re grateful our team was able to coordinate an earlier neurology appointment and that you felt the genuine care and excitement surrounding your girl’s improvement. Moments like that remind us why we do what we do. We’re so happy she’s doing better and are cheering her on as she continues to heal.

Thank you for sharing your experience. We’re so glad your dog’s TPLO surgery and recovery felt smooth and well supported. Clear communication and compassionate guidance during orthopedic procedures are incredibly important, and we’re grateful you felt cared for from start to finish. We appreciate your trust and your recognition of the team’s dedication throughout the process.

Juan, we’re so sorry your wife experienced such a long and frustrating wait. When your Boston Terrier is uncomfortable and you’ve already been there for hours, that kind of delay feels incredibly discouraging. We understand why that would leave a negative impression.
As an emergency and specialty hospital, we triage patients strictly based on medical urgency. When life-threatening cases arrive, they must be treated immediately, even if other families have been waiting longer. Even when the lobby may not appear busy, our doctors and technicians are often actively caring for critically ill patients behind the scenes. That can significantly impact wait times for pets who are stable but still uncomfortable. We know that doesn’t make the wait easy, and clearer communication around shifting timelines is something we continually work to improve.
You brought your Boston Terrier to us because you wanted relief and answers, and that matters. If you would like to discuss the visit further, we encourage you to call our hospital and ask to speak with a member of our leadership team so we can review the experience directly. You may also email [email protected] with your contact information and any additional details. We genuinely care about the wellbeing of the pets entrusted to us and the families who love them.

Eric, thank you for sharing this. It can be incredibly frustrating not having answers, and we’re glad our team was able to provide clarity and a timely diagnosis for your dog. From reception to our technicians to the doctor, everyone works together to create a supportive and thorough experience, and it means so much to hear that you felt that from start to finish. We appreciate your trust in our team.

Kristi, what a terrifying experience that must have been. Seeing your dog go into anaphylactic shock is every pet parent’s nightmare, and we’re so grateful you trusted our emergency team in that critical moment. Acting quickly in situations like that is exactly why we’re here, and it means so much to hear that you felt respected, cared for, and fully informed along the way. Your recommendation truly means the world to our team. We’re so glad your dog is safe and recovering.

Dan, thank you for sharing about Riggins. Helping families have meaningful time with their beloved companions is why our team does what they do. We’re grateful you felt the care and attention provided and appreciate you trusting us during such an important chapter.

Mo, we know how overwhelming it can feel to hear an estimate for hospitalization when your dog is already sick. Pneumonia is a serious and potentially life-threatening condition, and when we recommend overnight care with IV antibiotics and fluids, it’s because close monitoring, oxygen support if needed, repeat exams, and around-the-clock nursing care can make a critical difference in recovery. That level of emergency and specialty support requires a full medical team, advanced equipment, and continuous monitoring throughout the night.
Estimates are provided as a range so families can understand the potential scope of care based on how a patient responds and what support may be needed. We do our best to be transparent about those costs upfront and to review options carefully so families can make informed decisions. Offering third-party financing options like CareCredit is never meant to pressure anyone—it’s simply one of the tools available to help when unexpected emergencies arise.
Our doctors and team members chose the veterinary profession because of their dedication to pets and the people who love them. We would never recommend hospitalization unless we believed it was medically necessary for a patient’s wellbeing. If you have questions about the recommendations that were made or would like to review the treatment plan in more detail, we encourage you to call and ask to speak with a member of our leadership team, or email [email protected] with your contact information so we can ensure your concerns are addressed directly. Your dog’s health and your trust matter to us.

Steph, we are so deeply sorry for the loss of your beloved companion. Saying goodbye is one of the hardest things a family can face. We’re grateful that our team was able to care for you with gentleness and compassion during such a painful moment. Thank you for allowing us to be there for you. We are keeping you in our thoughts.

Joanna, thank you for your kind words and continued trust. We’re glad our team has been able to support you and your beloved Dachshund with compassion while being mindful of costs whenever possible.

Morgan, thank you for such a heartfelt review and for trusting our team during an incredibly emotional journey with your dog. Oncology care can feel overwhelming, and our priority is always to provide clear explanations, patience, and steady support so families never feel rushed or alone in the process. It means so much to hear that the compassion, communication, and follow-up helped ease some of that fear during a difficult time. We’re honored to have walked alongside you and are grateful you took the time to share your experience.

Marissa, thank you for trusting our team when Puddle needed urgent help — seeing a young cat vomiting blood is incredibly frightening, and we know how heavy that moment must have felt. Our focus is always on acting quickly, stabilizing patients, and keeping families informed so they can breathe a little easier. We’re so glad Puddle responded well and truly appreciate you choosing us for your emergency care.

Jennifer, thank you for sharing your experience and for recognizing the convenience of having urgent care available when your family veterinarian isn’t able to see your dog. As an emergency hospital, our team continuously triages patients so those with the most critical needs are treated first, which can unfortunately result in longer waits during busy times. Even short periods away from the hospital can sometimes affect a patient’s place in line if additional patients arrive requiring immediate attention when our team is ready to proceed with care. We truly appreciate your thoughtful feedback and understand how challenging extended wait times can be, and we’re grateful for your patience and trust in our team during urgent situations.

E’leesha, we understand how stressful and frightening it is when a pet needs urgent care, and we’re sorry this interaction left you feeling unheard. When calling an emergency hospital, our team is limited in what can be discussed over the phone, as medical advice, triage decisions, and treatment recommendations cannot be provided without an in-person evaluation by a doctor. Because of this, calls often focus first on exam availability and pricing so families can make informed decisions quickly. That information is never meant to minimize concern for a pet, but rather to be transparent and respectful of a client’s time and situation during an emergency. We’re glad your pet was able to receive care and wish you and your family the very best moving forward.

Mark, we’re sorry to hear how frustrating this experience felt for you, especially when you brought your dog to an emergency hospital expecting immediate care. We understand how stressful it is to wait when you’re worried about your beloved companion, and we don’t take that lightly. As an emergency and specialty hospital, our doctors and care teams continuously triage patients based on medical urgency, which means that at times a single doctor may be actively stabilizing or treating multiple critical patients behind the scenes, even if that isn’t always visible from the exam room. This approach ensures that the most life-threatening situations are addressed as quickly and safely as possible. While we strive to communicate clearly about wait times and what to expect, we know that waiting can still feel overwhelming, and we appreciate you sharing how this came across. If you’re open to it, we would welcome the opportunity to talk through your visit, answer any lingering questions, and better understand your concerns. You’re welcome to call and ask to speak with a member of our leadership team, or email this review along with your contact information to [email protected], and I will ensure it reaches the appropriate parties. Our goal is always to support pets and the people who love them with transparency, respect, and thoughtful care.

Carol, we’re sorry to hear how distressing and frustrating this experience felt, especially while your beloved cat was clearly not feeling well. In an emergency and specialty hospital, patients are continuously triaged and prioritized based on medical urgency, and wait times can change quickly even when that isn’t apparent from the lobby, but we understand how difficult it is to wait without clear expectations or timely updates. Our team works tirelessly to support pets and the families who love them, and we’re sorry you feel your experience did not reflect that. If you would like to discuss your visit further, please call and ask to speak with a member of our leadership team, or email your review, contact information, and any additional details to [email protected] and I will ensure it reaches the appropriate parties.

Thank you, Lori, for your thoughtful review. We’re so glad to know that you felt supported and informed throughout your beloved cat’s stay in our ICU. Emergencies like urinary blockages can be incredibly stressful, and it means a great deal that Alexander, our doctors, and the rest of our team took time to answer your questions and walk you through each step with compassion and clarity. We’re also glad to hear that the discharge process and 24/7 phone support provided continued peace of mind. Thank you for trusting us with your cat’s care—we’re honored to be here for you both.

Holly, thank you for your kind review. We’re so glad Seger was in such caring hands and that your visit felt positive and supportive from start to finish. We appreciate your trust and your thoughtful feedback.

Brian, thank you for your thoughtful review. We appreciate your understanding of the realities of emergency medicine and are glad you experienced the friendliness and dedication of our team. Providing attentive, compassionate care to every patient remains our focus, even on our busiest days.

Jill, thank you for sharing your experience with us. We’re so glad you appreciated the gentleness, kindness, and attentiveness our oncology team and reception team provided while caring for Shea. Supporting families through cancer treatment is deeply meaningful to our team, and it means a great deal to know Shea was treated with the compassion and respect she deserved.

Kayla, thank you for sharing such kind words. It means a great deal to know that, across multiple visits and specialties, you felt supported by a team that took the time to care for your pups with clarity, compassion, and consistency. Building trust over time matters deeply to us, and we’re grateful you’ve felt that care and commitment throughout your experiences. Please give your pups some extra love from us—we’re always here whenever you need support.

Justin, thank you for trusting our team with your boy during such a frightening moment. The bond you share after caring for him from just two days old is incredibly special, and we know how overwhelming it must have been to face such a serious diagnosis at this stage of his life. We’re grateful you felt informed and supported throughout his stay, and it means so much to hear that he’s back home with you—happy, loved, and moving forward with a plan. Please know our team is always here for both of you as you navigate this next chapter together.

Jeff, thank you for your kind words. We’re glad our team was able to thoroughly evaluate your dog and support you through the visit. We appreciate your recommendation.

Wayne, thank you for your patience and for taking the time to observe and acknowledge our team’s efforts during a very busy night. We’re grateful for your understanding of how emergency care works and appreciate your trust should you ever need us again.

Ryan, thank you for taking the time to share your experience and for recognizing our team. We understand how difficult an extended wait can be, especially when you’re worried about your dog, and we appreciate your patience on what sounds like a very busy emergency night. As an emergency and specialty hospital, patients are prioritized based on medical urgency, which can sometimes result in longer waits for conditions that are stable but still require care. Our team remains closely monitoring all patients during that time and works as efficiently as possible to ensure each pet receives the attention they need. We truly appreciate you trusting us with your dog’s care and are grateful for your understanding during a challenging visit.

Julia, thank you for your long-standing trust and for such a thoughtful review. We’re grateful to be here for your dogs over the years, whether in urgent moments or for specialty care, and we appreciate your understanding of what goes into providing around-the-clock emergency services.

Colleen, thank you for such a thoughtful review. We’re so glad you felt supported, informed, and cared for during your dogs’ surgery experience. Helping families navigate moments like this with compassion and clarity is incredibly important to us, and we truly appreciate your trust.

Denise, thank you for your understanding and for continuing to trust our team with the care of your beloved dogs. We know long waits can be difficult, especially when you’re worried, and we truly appreciate your patience and kindness. It means so much to us that you’ve consistently felt your pets were treated with care and love over the years. We’re grateful for your trust and look forward to being here for you and your family whenever you need us.

Aaron, we’re so sorry for the loss of your beloved boy and truly appreciate you sharing your experience. We’re glad you felt informed, supported, and cared for during such an incredibly difficult emergency, even on a very busy day. Supporting families through moments like this with compassion and respect is something our team takes very seriously. Thank you for trusting us with your dog’s care and for allowing us to be there for your family when it mattered most.

Brittany, we understand how alarming it is to rush in when you’re worried about your dog’s safety, especially with a concern like possible glass ingestion, and we appreciate you sharing your experience. As a 24/7 emergency hospital, care is provided using a triage-based system, meaning patients are assessed and prioritized based on medical stability and risk at that moment rather than arrival time or the number of cars in the parking lot. Many patients requiring intensive monitoring, procedures, or life-saving treatment are already in our treatment areas and not visible from the lobby, and available beds and doctor oversight directly affect how quickly additional patients can be brought back for full evaluation. Initial triage may involve visual assessment and targeted checks to determine urgency, and diagnostics such as X-rays are discussed once a doctor is able to formally assess the patient and review next steps with the family. While we strive to keep families informed, we recognize that communication during long waits can feel frustrating, particularly late at night, and we’re sorry this visit did not feel clear or reassuring. When wait times extend beyond what a family is comfortable with, our team will always support seeking care at another emergency facility if that feels like the best option for the pet. Above all, we truly hope your dog received the care she needed and is doing well now, and if you would like to discuss emergency triage processes or your visit further, we invite you to call and ask to speak with a member of our leadership team or email [email protected] with your review and contact information so it can be shared with the appropriate team.

Nilsa, thank you so much for your kind words. We truly appreciate you choosing us to care for your dog, and it means a lot to know you felt well supported during your visit. Caring for families and their beloved companions is why we’re here, and we’re grateful for your trust. Please know we’re always here for you and your dog whenever you need us.

Karen, thank you for your thoughtful review. We’re glad our team could act quickly when your cat was in distress and coordinate the next steps for her surgical care. Hearing that she’s comfortable and eating again is wonderful news, and we truly appreciate you trusting us with her wellbeing.

Karen, thank you for sharing this thoughtful update. We understand how challenging extended waits can be and appreciate your honesty. We’re glad you felt supported once your cat was seen and appreciate you recognizing the care provided.

Jeff, we understand how discouraging long waits can be when seeking weekend care. Emergency hospitals prioritize patients based on medical urgency, which can result in extended waits even for concerning conditions. We appreciate your feedback and would welcome a conversation if you’d like to discuss your visit further by calling or emailing [email protected].

Susan, thank you for taking the time to share your experience. We’re glad you appreciated the thorough evaluation and clear explanations provided, and that staying connected with your family during care helped bring reassurance while your loved one was being treated.

Marie, thank you for your kind words. We’re glad you felt your cat was cared for with compassion and that the doctor took the time to address his injury with knowledge and attentiveness. It means a great deal to know you felt supported during his visit.

Alana, thank you for sharing such heartfelt words. We are deeply sorry for the loss of your beloved companion. Knowing that your cat was surrounded by compassion and care during her time with us means a great deal to our team. It is an honor to be trusted in moments like these, and we’re grateful you felt the love and dedication given to her. Please know we are holding you in our thoughts during this difficult time.

Thank you for bringing your sweet boy back to see us and for sharing such kind words. We know how stressful it can be when a dog is anxious and uncomfortable, and we’re so glad our team could help him feel calmer and supported. It’s wonderful to hear he’s doing well with the urinary diet and medications, and that you felt guided through the options in a way that worked for both him and your family. Your trust means everything to us, and we’re honored to care for him.

Donna, thank you for caring for that sweet kitten and for trusting us with her treatment. We’re glad she received gentle, attentive care during such a vulnerable time and that you felt supported throughout her recovery.

Matthew, we are so sorry for your loss. Being there for pets and their families during life’s hardest moments is something our team takes very seriously, and we’re grateful you felt compassion and care during your time with us. Thank you for trusting us to care for your beloved companion.

Luke, thank you for sharing such thoughtful feedback. We understand how stressful emergency situations can be, and our team works hard to provide calm, capable care even during high-demand periods. We appreciate your recognition of our team’s professionalism and your trust in us to be there for pets and their families when it matters most.

Cynthia, thank you for your kind feedback. We’re glad your beloved cat received attentive care and that your experience with our doctor was positive. We appreciate you trusting our team during a difficult time.

Nicole, we’re truly sorry for how stressful and upsetting this experience was for you and your family, especially while your beloved companion was unwell. We understand how difficult it is to wait during an emergency, and we want to reassure you that triage decisions and treatment recommendations are made continuously based on a patient’s condition, diagnostic findings, and the presence of other critically ill patients who may require immediate intervention. Any sedation, diagnostics, or overnight monitoring provided are discussed with and approved by pet families as part of an agreed-upon treatment plan, with the goal of keeping patients as comfortable and stable as possible while we gather information and monitor their wellbeing. We recognize that this experience did not meet your expectations, and we would welcome the opportunity to better understand your concerns and address them directly. If you’re willing, we encourage you to call and ask to speak with a member of our leadership team so we can review your pet’s care in more detail. Above all, we sincerely hope your pet is now feeling better and receiving the care she needs.

Russell, we’re so glad your cat received the care he needed and that he’s doing better. Thank you for trusting our team during such a scary time—we’re wishing him continued strength and healing.

Tiana, we understand how frustrating and upsetting it is to wait with a pet you’re concerned about—especially during what you believed would be an emergency visit—and then learn that care could not be provided. Emergency hospitals must continually assess patient volume, medical acuity, and available resources in real time, and those factors can change quickly as more critical patients arrive or situations evolve behind the scenes. Decisions about whether we are able to safely take on additional patients are always made with patient safety as the top priority. When the decision is made to recommend care elsewhere, please know this is done with the best intentions for your pet’s wellbeing, recognizing that care at another facility may be more timely than what we could safely provide at that moment. This is never a reflection of a desire to turn a patient away, but rather an effort to ensure pets receive the care they need without further delay.
We recognize that timely, clear communication is essential in moments like this, and we regret that this information was not available and communicated sooner. While capacity decisions are sometimes not immediately clear at check-in, we understand how difficult that wait can be and appreciate you sharing this feedback. We hope your pet was able to receive the care they needed elsewhere and is doing well, and if you would like to discuss your experience further, we welcome the opportunity for you to speak with a member of our leadership team so we can better understand your concerns and continue improving how we communicate during high-demand periods.

Anthony, thank you for sharing Xena’s journey. Cancer care is never easy, and we’re honored to support both you and her through such a complex process. We’re grateful you feel informed, supported, and confident in her care, and we truly appreciate the trust you’ve placed in our team.

Ali, we are so deeply sorry for the loss of your sweet Jess. Carrying her in and facing such heartbreaking news so quickly is an experience no one is ever prepared for. It means so much to hear that Jess was surrounded by kindness, gentleness, and compassion from the moment you arrived through your final moments together. She was clearly deeply loved, and it was an honor for our team to care for her and support you during such a painful goodbye. Please know our thoughts remain with you as you remember your beautiful girl.

Shannon, thank you for taking the time to share your feedback. We know that seeking emergency care can already feel stressful and emotional, and every interaction matters during those moments. Our team is committed to treating both pets and their families with professionalism, compassion, and respect, even during very busy or emotionally charged times. While emergency environments can move quickly, care and courtesy are always important to us, and we appreciate you bringing your perspective to our attention. If you’re open to continuing the conversation, we encourage you to call and ask to speak with a member of our leadership team so we can better understand your experience and answer any questions you may have.

Mark, thank you for sharing your experience and for bringing your dog in during what was clearly a frightening and stressful situation. When families arrive overnight to an emergency hospital, it’s because their companion is showing concerning symptoms, and we understand how difficult it is to wait while worried about their comfort and wellbeing. As an emergency hospital, patients are triaged based on medical urgency, and some pets require immediate, life-saving intervention behind the scenes even when the lobby appears quiet; this can mean wait times vary and aren’t always visible or well understood from the front. Our doctors and team are deeply committed to their patients and enter the veterinary profession to care for animals in distress, and we’re sorry that your visit did not feel reassuring or communicative during such a vulnerable moment. We’re glad your dog was able to be seen by your family veterinarian and hope he is feeling better. If you would be interested, we welcome the opportunity to listen further and review your concerns thoughtfully; you may call and ask to speak with a member of the leadership team or email [email protected] with your review, contact information, and any additional details, and it will be directed to the appropriate parties.

Pamela, thank you for trusting our team during your dog’s emergency visit. We’re so glad we could care for your dog promptly and provide clear communication and home care guidance. Your kind words about our team and hospital mean a great deal to us.

Asya, thank you for your kind words. We’re so glad to hear Lilo is doing well and that you felt your kitty was cared for with kindness and attention. We appreciate you trusting our team during such an important time.

Jaime, we’re sorry for the frustration you felt while waiting with your dog. We know how hard it is to come in urgently and then face a long wait. Our hospital provides both 24/7 specialty care and emergency care, and at times this means that our ICU and specialty patients require immediate attention from the doctor on duty. This can make the wait feel longer, especially when the lobby looks quiet, but it does not reflect a lack of concern for your pet. Our team prioritizes patients based on medical urgency, and every pet is evaluated and monitored throughout their visit. We take pride in the dedication and skill of our veterinary professionals, and we never want anyone to feel overlooked. If you’d like to discuss your experience further, please call and ask to speak with a member of our leadership team so we can answer your questions and support you and your pet.

Nicole, we understand how important these results are to you, and we want you to have the most accurate information for your dog’s care. In some situations, results are reviewed by a specific specialty doctor, which may mean waiting until that doctor is in the hospital to discuss them in detail. If you feel you have waited longer than you were advised, please call and ask to speak with a member of our leadership team. We’re here to support you and make sure you receive the guidance you need moving forward.

Anna Maria, we’re glad to hear your cat has healed well and that your visit felt efficient and supportive. We appreciate your suggestion about discussing all care options upfront. Our doctors aim to explain every medically appropriate path so families can choose what aligns best with their needs. Thank you for sharing your experience and for trusting us with your cat’s care.

Shawn, we’re very sorry to hear that your visit felt confusing and stressful. We understand how hard it is to seek emergency care late at night, and we never want a pet parent to feel uncertain about what’s happening with their dog.
While we cannot discuss patient-specific details publicly, we do want to clarify that our doctors review findings, recommendations, and estimated costs with families before proceeding with any treatment. Nothing is performed without a pet parent’s permission, and care plans may change as more diagnostic information becomes available. Prognoses are based on the clinical picture at the time of evaluation, and they are updated as results and patient responses evolve.
As an emergency and specialty hospital, our team’s first priority is the wellbeing and safety of every patient in our care. That can sometimes mean stabilizing a pet immediately or performing essential assessments before reunification, depending on their condition. That process should always include thorough communication, and we’re sorry if you felt unsure at any point during your visit.
We appreciate you sharing your concerns so leadership can look into them further. We truly hope your dog is doing well, and if you would like to speak with a member of our leadership team directly, please call us. We would welcome the opportunity to support you and talk through your experience more fully.

Jessica, thank you for your kind review. We’re so glad our team was able to care for your Yorkie quickly and help ensure she was safe before heading home. We truly appreciate your gratitude during a late-night emergency and are always here if you need us again.

Meghan, thank you for this kind review. We’re grateful you felt safe leaving your beloved Labrador in the care of our internal medicine team, and we’re wishing you both the very best as treatment continues.

Rich, we’re truly sorry to hear how stressful this was for you and Pebbles, and we understand how hard it is to wait when your beloved companion isn’t feeling well. As an emergency and specialty hospital, we care for both urgent walk-ins and pets who are scheduled to be seen by our specialty departments. We apologize if this wasn’t communicated, as some of the pets you saw being brought back sooner were most likely here for specialty appointments rather than emergency triage. In our ER, patients are evaluated and prioritized based on the severity of their condition, and while this can sometimes lead to longer waits, our team’s focus is always on ensuring every pet receives the right level of care at the right time. We’re glad Pebbles received compassionate care from our doctor and team, and we truly hope she is resting more comfortably. If you’d like to talk through her visit or care plan in more detail, please call and ask to speak with a member of our leadership team. We’re here to support you in any way we can.

Susan, thank you for sharing this kind review. We’re glad to know you’ve consistently experienced compassionate care and clear options that support both you and your beloved companion. We appreciate your trust in our team.

Rich, thank you for sharing your experience. We’re glad our team was able to see your cat promptly and provide knowledgeable, compassionate guidance regarding their breathing concerns and medical history. We appreciate you trusting us with their care.

Cindy, thank you for sharing such a thoughtful review. We’re so glad to hear your beloved Lab mix received careful follow-up, clear communication, and the attentive support you needed throughout his recovery. It means a lot to know our team took the time to listen, guide you through each concern, and keep you informed every step of the way. We appreciate you trusting us with your beloved companion.

JC, we are truly heartbroken to hear about the loss of your beloved companion. Losing a best friend is devastating, and we understand how overwhelming and emotional emergency situations can be, especially when a pet’s condition is rapidly changing. Our team works to stabilize patients, recommend the diagnostics and treatments needed based on their medical condition, and proceed only with the care that is approved by their family. It sounds like you faced incredibly difficult decisions that led you to seek further care elsewhere, and we’re deeply sorry for the painful experience you had throughout the night and afterward. We would appreciate the opportunity to review your cat’s visit in detail and offer clarity and support. If you’re open to speaking with us, please call and ask to speak with a member of our leadership team or email [email protected] with your contact information. We truly care about the pets and families who come to us, and our hearts go out to you during this time of loss.

Amora, thank you for sharing your beloved dog’s incredible story. We’re so grateful to hear she made it through such a rare and frightening reaction and that she was closely monitored and supported every step of the way. It means a great deal to know you felt cared for through such a difficult emergency. We’re keeping your sweet girl in our thoughts and hoping for many healthy years ahead.

Morgan, thank you for sharing your experience during such a heartbreaking moment. We are deeply sorry for the loss of your beloved dog, Pantera, and we’re grateful to know that our team’s compassion brought even a small measure of comfort to you. Euthanasia decisions are incredibly difficult, and our priority is always to support both the patient and the family with gentleness, clarity, and respect. Thank you for trusting us with Pantera’s care and love.

Thank you, Sarah, for trusting us with your beloved cat’s care. We're so glad our team kept you well informed and supported throughout the stay. We’re especially happy to hear that our doctors helped bring you clarity and comfort during a stressful time. Your kind words mean so much to us.

Traci, we understand how overwhelming it can be when seeking care for a beloved family member. While we strive to be as clear as possible when presenting a care plan, we also understand that questions may arise after care has been provided. We’d appreciate the opportunity to speak with you directly to answer any questions and explain the reasoning behind our care decisions, including why sedation may have been recommended. Please don’t hesitate to call the hospital directly and ask to speak with a member of our leadership team, or email us at [email protected] with your contact information, the name under which your pet was seen, and any additional details you’d like to share. We're here to support you and ensure you feel heard and informed.

Thank you so much for your kind review. We’re grateful to know you felt heard, supported, and never rushed—our team is committed to providing compassionate care every step of the way. We’re here whenever you need us.

Joel, thank you so much for your kind words about Dr. Gentles and our team. We’re thrilled to hear Church is feeling better and that you felt supported and cared for during his treatment.

Thank you, Mary, for your kind review. We’re happy to know you had a great experience during your consult and that your fur baby was made comfortable. It’s our privilege to provide the most compassionate care and be close to your home.

Candice, thank you for your thoughtful review. We’re so glad you felt respected, supported, and that your dog’s issue was resolved efficiently. We’re here if you ever need us again and appreciate your trust in our team.

Kathleen, thank you for sharing Emma’s story with such care and detail. We’re so grateful she’s feeling better and honored our team could be there for you both during such a critical time. Your kind words about the compassion, transparency, and expertise you experienced mean the world to us.

Jonathan, we’re truly sorry to hear that your experience at our Cleveland hospital left you feeling this way. Our team is made up of deeply compassionate, highly trained veterinary professionals who care for patients around the clock—including those in critical condition who require immediate attention. While stable patients may sometimes wait longer due to the nature of emergency triage, please know it is never our intention to keep any pet or their family waiting. We understand how valuable your time is and appreciate your patience during those difficult moments. Our team is committed to providing the same level of attentive, expert care to every pet that comes through our doors, even in high-volume and high-pressure conditions. If you’re open to it, we’d appreciate the opportunity to speak with you directly. Please call and ask for a member of our leadership team or email [email protected] with your review, contact information, and any details you’d like to share. We want all pet owners to feel confident in the care their loved ones receive.

Marcella, we are so sorry for the loss of your beloved Chloe. Saying goodbye is one of the hardest parts of loving a pet, and we’re truly honored to have supported you both during such a difficult time. Thank you for your kind words about our team’s compassion and care.

Terri, we’re so glad our team was able to help your senior dog feel more comfortable. It means a lot to know you were seen quickly and that he could enjoy the rest of his day peacefully on the porch. Thank you for trusting us during such a tender time and for your kind recommendation.

Timothy, your words deeply touched our team. We’re so sorry for the loss of your beloved Maverick, and we’re grateful to know our compassion and care brought comfort to your family during such a heartbreaking time. Our team truly loved caring for Maverick and will remember him fondly. Thank you for sharing such a meaningful message.

Andrea, we’re very sorry to hear how disappointed you felt after your visit. We understand how stressful it is when a beloved companion isn’t feeling well, and it’s never our intent for families to leave upset. Our team is made up of dedicated veterinary professionals who care deeply about the pets we treat and work hard to provide thorough diagnostics and clear communication about treatment options and costs before proceeding with care. We’re saddened to know you felt your experience didn’t reflect that. Our goal is always to support each patient’s wellbeing with compassion and transparency.

Thank you, Barbara. We’re deeply moved by your thoughtful review and grateful we could support you during such an emotional time. It’s our privilege to help pet families feel informed, supported, and hopeful, and we’re honored to be part of Crosby’s care journey.

Valerie, thank you so much for your kind words. We’re happy we could provide quick support and ease a stressful moment for both you and your dog. We understand how nerve-racking situations like that can be, and we’re truly grateful for the opportunity to help. Thank you for letting us be there when you needed us.

Kaylie, thank you for your rating. We’re sorry your experience didn’t meet your expectations. If there’s anything you’d like to share about your visit, we’d welcome the opportunity to hear from you. Please feel free to call and ask to speak with someone on our leadership team or email your review and contact information to [email protected].

Heather, we are incredibly moved by your story and honored to have been part of sweet Finn’s care. Thank you for sharing such a detailed and heartfelt account—it speaks volumes about the dedication of our team. We’re so grateful Finn received the life-saving treatment he needed, and we wish you both continued health and healing.

Thank you for your kind words. We’re so glad you felt welcomed and supported from the moment you arrived and that your dog is doing well after receiving emergency care. Our team works diligently to provide clear communication, responsive service, and lifesaving care when it matters most. We appreciate your trust in us.

Michael, we’re sorry to hear you had a frustrating experience while waiting and chose to leave before your dog could be seen. We understand how stressful it can be to wait, especially when your beloved companion isn’t feeling well. Please know that we’re an emergency hospital, which means patient order is determined by medical urgency rather than arrival time, and this can result in unexpected delays.
We also regret that your experience in our lobby wasn’t more calm and comforting. Our team is committed to helping every pet and pet parent with compassion, even in high-pressure situations. If you’d like to discuss your experience further, please call the hospital directly or email [email protected] with your contact information and any additional details, and we’ll ensure your message is shared with our leadership team.

Cheri, thank you for your feedback and for trusting us to care for your dog during such a concerning situation. We know how difficult long wait times can be, especially during emergencies. Please know our team works diligently to see each patient as quickly and safely as possible based on their medical condition. We appreciate your patience and are glad to know your dog received good care while here.

Tom, we’re sorry to hear that your visit left you feeling frustrated. We understand how important your pup is to you, and we know how stressful it can be when something unexpected happens—especially when it involves concerns about injury.
Our emergency team’s goal is always to prioritize each pet’s safety and wellbeing, which can include recommending diagnostics or medications based on the clinical exam and any changes in condition while in our care. We also do our best to communicate clearly about costs and obtain approval before proceeding with treatment, but we recognize there may be times when questions arise afterward.
If you’d like to discuss your concerns further, we welcome you to call and ask to speak with a member of our leadership team or email us at [email protected] with your contact information and a copy of this review. We truly appreciate you bringing your pup in for evaluation and hope he is feeling better.

Katie, thank you for sharing such a personal and emotional experience. We are truly sorry for your loss and honored that our team could provide compassion and care during such a difficult time. We're grateful you trusted us and hope you felt supported every step of the way.

Lisa, we’re very sorry to hear that your experience with us left you feeling frustrated and concerned. We know how upsetting it is to see a beloved pet sick and not improving, and we’re truly sorry for the stress this caused your family.
Our team is committed to helping every patient as quickly as possible, especially during high-volume periods when medical needs must be prioritized. We understand how difficult extended wait times can be and appreciate your patience. Please know that our medical team triages each patient based on their condition, and no care is ever withheld if an emergency arises.
If you'd like to speak with a member of our leadership team about your visit, we invite you to call the hospital directly and ask to speak with a member of leadership, or email us at [email protected] with your contact information and your pet’s name so we can ensure your feedback is reviewed. We appreciate the opportunity to care for your pet and hope they are feeling better soon.

Anne, thank you for your thoughtful review. We’re so glad you felt informed and supported by our team. Emergency surgeries are never easy, and we’re honored to have been there for you and your dog when it mattered most.

Fatiya, we’re truly sorry you left feeling this way, and we want to assure you that our team treats every client and patient with equal compassion and care, regardless of background. We do not tolerate discrimination in any form, and based on your account and the information we have, we do not believe this claim reflects our team’s values or actions. Emergency patients are triaged by medical urgency, not by time of arrival, and this may sometimes result in longer wait times for stable pets. That said, we understand how upsetting this experience was for you and your cat, and we would welcome the opportunity to speak with you directly so we can learn more. Please call and ask to speak with a member of our leadership team. We hope your cat is feeling better.

Thank you, Alexia, for taking the time to share your kind words. We’re so glad to know Dr. Young and our team were able to provide compassionate and timely care during your Frenchie’s flare-up. It’s an honor to serve you both, and we’re grateful for your trust.

We are truly heartbroken to hear about the loss of your treasured companion, Sugar. Please know our team is deeply saddened by your experience and the outcome.
Our medical team makes triage and treatment recommendations based on each patient’s symptoms, age, and overall condition—known as their signalment—but we are unable to proceed with diagnostics or treatment unless we receive approval from a pet’s family. If you feel your time with us did not provide clear options for pursuing further care, we encourage you to call and ask to speak with a member of our leadership team. We take concerns like yours very seriously and are committed to ensuring every patient’s wellbeing remains top of mind.
Our thoughts are with you during this difficult time, and we are truly sorry for your loss.

Nicole, we’re so sorry to hear about this stressful situation with your cat and understand how upsetting it must have been to feel that your concerns weren’t fully resolved.
We appreciate you taking the time to share your experience. While we cannot confirm medical details through a public platform, please know that our team does not proceed with diagnostics or treatment without discussing findings and next steps with pet owners. Treatment plans are created based on the pet’s condition at the time of the visit and are always tailored to support the pet’s comfort and wellbeing. We’re saddened to hear that you left feeling unsure about the value of care received, and if there are any remaining concerns or questions about your visit, we welcome you to reach out to us directly and ask to speak with a member of our leadership team.
We truly care about every pet entrusted to us and are thinking of you and your cat.

Torie, thank you for such a heartfelt and thoughtful review. We’re truly honored by your words and grateful you entrusted us with your beloved cat’s care. Dr. Lorbach and the entire Internal Medicine, Oncology, and Surgery teams are passionate about supporting both patients and pet families through difficult journeys, and we’re so glad their compassion, patience, and clear communication made a difference for you. We especially appreciate you recognizing our client service and nursing teams—they truly care with every fiber of their being. Your recommendation means a great deal to us.

Gena, thank you for your thoughtful review. We’re so glad our team has been able to provide thorough, compassionate care and keep you informed throughout your pet’s care. Knowing we’ve helped support you and your little one during serious times means so much to us.

Kelcey, we’re very sorry for the stress you experienced and understand how frightening it is to see your cat in distress. It’s never our intention for families to feel unsupported during an emergency. Our hospitals follow a triage system that prioritizes pets in life-threatening condition, which can unfortunately create long and unpredictable wait times for others. We’re truly sorry that this left you feeling your cat’s needs were not addressed quickly enough. We’re glad to hear he was able to receive the treatment he needed and hope he’s recovering well.