Petmobile Pet Hospital

Experiencia negativa: Do not take your pets to this place. They Killed my moms dog with no regards. Worst place ever! The staffs customer service is horrible and don't know what's going on half the time. On top of all this they still charge $1500 for the surgery. Never offered a refund or apology. They have all new staff that doesn't know what to do. I would not take my pet here.

Experiencia fantástica: I had a great experience with my 7 month old English bulldog here. I took him to get his rabies shot and they actually have a package where you can get all set of shots for 65. The wait was a bit but wasn’t more then 30 minutes over all my experience was good. Thank y’all :)

Experiencia negativa: When I first found this clinic, my dogs were referred here after testing positive for heartworms. Initially, the staff was amazing—everyone was welcoming and knew exactly who my dogs and I were. After paying over $2,000 for treatment, communication completely stopped. No one ever called to confirm whether the follow-up test results were positive or negative. When the clinic moved locations, I repeatedly called over the course of two months to schedule a follow-up appointment. My calls went unanswered, and although I left multiple voicemails, I never received a callback. I finally got through today, but the experience was extremely disappointing. The woman who answered was rude and dismissive, quickly insisting that if I had left a voicemail, someone would have returned my call—which clearly did not happen. When I asked questions about treatment pricing, she said only her manager could provide that information and that the manager wouldn’t be back until the 3rd. When I asked for the manager’s name, she hung up on me. This level of unprofessionalism is unacceptable, especially after spending thousands of dollars on care for my pets. I have attached screenshots showing the calls I made over the past two months. I am confident that if management reviews the voicemails from those dates, they will find the messages I left that were supposedly “answered.”

Experiencia fantástica: They were able to vaccinated my 7 month male cat on a Saturday. It does get a bit busy but it is walk in time on Saturdays. We will be going for the rest of our cats vaccines.

Experiencia fantástica: I love taking my fur baby here it’s the best!

Experiencia fantástica: Excellent service They have a very loving and caring team that takes great care of my cats, I love their attentiveness.

Experiencia fantástica: I have been using this pet hospital for over 30 years. Dr. Henson has to be the most compassionate veterinarian I have ever met, spending DECADES, yes decades, trying to give the Dallas community pet care at an affordable cost. that's truely is amazing. i love this place. these doctors try very very hard to be there for us. even during covid. also, back in the 90s i found this sick cat on the street near the Garland bingo. i took it up to Petmobile and they got that cat well. I took it home and kept it. she was pretty old but lived another 3 years fr. God bless them all for what they do.

Experiencia fantástica: Care for my dog with pancreatitis was compassionate and thorough. Instructions and medications were specific to her GI symptoms and infection. Unfortunately her sibling became ill the next day and during the night had bloody diarrhea. I was scared to wait until PM opened so I took her to a 24/7clinic.Only given one antibiotic and an IV bag. The lab bill only was as much as the entire bill at PM and the whole bill was twice as much as PM. Care at petmobile was exceptional and probably saved my dog and indirectly saved the other one. Thanks PM.

Experiencia negativa: Amazing doctor horrible and rude staff

Experiencia fantástica: I don’t care about the bad things other people have posted. I have taken many pets to this clinic and have been to many others. No one else compares to the urgency they place in my pets care and prices this place charges. They never try to upsell you on services. They have always considered my financial concerns and have never been short on kindness. Compared to big chains, this place is a Godsend.

Experiencia negativa: The worst care ever for my Cat Winter. My daughter took our cat in when we noticed he was having trouble walking. Staff is amazing very kind hearted and filled with concern for the pets we bring in in other hand the Vet is a cold hearted vet no signs of concern for our Cat . After putting my cat on all four paws he said there was no signs of broken bones and felt for a fracture and saidhe would be better by Thursday. Gave him a steroid shot and sent him home and this was after giving him all the symptoms our fur baby had. Well it turn out from goggle that it was a spinal injury and my cat died 2 days later Thursday morning. Thank you to the staff for your concern and always answering my daughter's call but for the Vet way to go !

Experiencia positiva: I love everything about their care. The wait times on walk in day can be brutal. It's worth the wait.

Experiencia negativa: I had the most horrible experience here a few years ago. Do not take your dog here to lay to rest!!! scrappy rest in peace!

Experiencia positiva: I use them for yearly vaccination because of the economy, no need to pay for a vet to give an exam if the animal is healthy and shows no signs of discomfort.

Experiencia negativa: I walked in Tuesday talked to staff; they mentioned to be back Thursday no later than 3:30 to make the 10 customer deadline for walk ins, I did then after I signed in at 4:00 after waiting 40 mins in line outsideatat that being first in line! They didn't call me into see vet till about 4:50! They where not short staffed just plain slow and unapologetic! If you want to pay full price and waist time come here!

Experiencia negativa: I went in for my dogs check up today and I went go check out with the front lady at the desk name Page she was very rude, very racist, and unprofessional she started yelling at me just because I was just asking for clarification of my charges and I am a hispanic lady but the doctor and the other staff members were very polite and positive

Experiencia negativa: Don’t bother making an appointment for a sick animal. They said I was better off taking him somewhere else.

Experiencia negativa: Paid 50 bucks in invance for app 400 bucks for shots 1130 to 145 this is not a vet don't know what it is . They act like they r doing you a favor Have sent a complaint to Lowes get them off their parking lot

Experiencia fantástica: The Vet and the staff were very nice and very patient with my dog. It's never easy getting his nails trimmed but they were very good with him.Thank you. Definitely Recommend

Experiencia negativa: I’m here on my day off to buy flea and tick medication for my dog but I can’t buy any unless I get a vaccine for my dog ? BS annoying

Experiencia fantástica: This place saved my puppies life from parvo. This is a Christian based company that really cares and wants to provide affordable pet care! It comes with a cost, aka long wait times. Amazing place I will continue to support!

Experiencia fantástica: We had a great experience. My dog was neutered on Wednesday. We stayed the night before since the drop off was early. Hes doing great 2 days postoperative. Everyone i encountered was friendly and helpful. I would recommend Petmobile to anyone.

Experiencia negativa: Don’t bring your fur babies here… you’re better off searching for other monthly mobile clinics if you’re looking for affordable vaccines. It’s a bunch of kids working here who don’t know how to handle pets, and the main vet barely checks them. Never again…… There’s a mobile clinic that offers shots every first weekend of the month by first st and Kingsley! I also recommend stonebridge clinic if you want a primary care vet for your baby!

Experiencia fantástica: Staff very friendly and helpful for my first time there will be back again

Experiencia fantástica: Great place to get shots for your pet. The staff are all very sweet and seem to really love animals.

Experiencia negativa: everyone was nice and friendly but it seems the ladies in the front greeting and taking the list of names/ weights, (not the cashiers desk) are not to educated on the specifics vaccines people are requesting! I am boarding my pups for a few days and need specific shots for my dogs. I specifically asked about both strands of the Canine Influenza (H3N2 and H3N8). She so confidently said it was included in the DHL4PP. I get home and i found out it is NOT included. Very disappointed in our Last visit (today). Looks like some vaccine education will be needed for FOH. Not sure if I'll be coming back. Took half day off work for this and spent $360 on my pups today and will still have to get assistance with the vaccinations my dogs need at another veterinary.

Experiencia fantástica: They are so nice and good with my dog. I have been going there for years. Taken all my pets there. Dr. Henson is so kind.

Experiencia fantástica: Took Bella in to get her nails trimmed only cost 12 bucks and they even had to trim one that had grown back into her paw still only 12 bucks. Plus the medication still way better than 125 starting price which is every other vet in the DFW metro plex.

Experiencia fantástica: Amazing service! They were so sweet to my baby boy and were also helping with a sick dog at home. Between the affordability and the compassion- I completely recommend this place. They even cuddled my bubba while I filled out paperwork. Thank you!!

Experiencia fantástica: Great affordable Animal Hospital I highly recommend this location and I appreciate all the staff for helping my fur baby Lilly get back to good health. 5 stars ⭐ ⭐ ⭐ ⭐ ⭐

Experiencia fantástica: Very helpful with my dogs itchy skin. They helped her and she's getting much better.

Experiencia negativa: I have been coming here for well over 5 years .. have ALWAYS loved this clinic !! Dr. Henson knows me personally and she knows how I love supporting this clinic !! I come frequently . Her and a few others can vouch that I am a very great spirited and kind client !! Just recently they had newer staff members . Young kids. One day I came in for a simple visit and when I say these kids were sooooo terribly rude !! I simply expressed to one of them I pray they’d have a better day because she seemed overwhelmed .. I was rudely dismissed and passed on to the next kid where I was again handled with rudeness .. he shoved the clip board in my hands and threatened me under his breath .. but since no one heard his violent words they targeted me for being unruly for standing up for myself .. letting him know he shouldn’t have done that . No profanity or anything .. just a louder than usual voice . They take my money for the visit , and never allowed me to pay for my dogs refill .. causing my dog to miss her medication and get sick .. she’s 9 years old and I haven’t found another vet to take her to that I can afford . This is RIDICULOUS . I’ve called and left multiple messages for a Supervisor to call me back .. I simply just wanted to apologize for allowing him to upset me causing me to yell out of frustration .. like I said , been going here for years and I’m truly upset I got banned without anyone hearing my side of the story ! They went with whatever he said when I was outside .. I didn’t know I was banned til I called for my refill .. I loved this clinic , always sent my family and friends here .. But if this is how yall treat yall customers and I’ve spent THOUSANDS With yall .. then idk .. id just like my baby’s last refill or to speak with SOMEONE in management because I really don’t want to find another clinic honestly but this situation was completely blown out of proportion ..

Experiencia negativa: I had a horrible experience with the services the workers are young and unexperienced and unlicensed while dealing with needles and unsupervised while with the animals shots. The young worker was dealing with my cat (ocean) she wasn’t focus and put the needle in and the whole vaccine spilled on the other side of my cat and didn’t even notice until I mentioned it.

Experiencia fantástica: Sweet, Kind and Gentle people is all I can say. They really care about your pets here and are not just trying to get your money. Very affordable and they do walk ins and being open late was a plus. Over all they have excellent service and amazing doctors.

Experiencia positiva: I've taken many cats to Petmobile for spay, neuter & declaw. This morning I took my mothers' dog and was very disappointed with the service I received. They had a sign that said sign in and wait in your car for us to call you, which I did. I sat for 30 plus minutes watching people who arrived after me walk in and be helped rather than being instructed to sign in and wait in their cars. When I was finally inside waiting for them to come pick-up the dog, I mentioned this to one of the employees who said "I know." What good are instructions if you are not going to adhere to them and make EVERYONE follow them? I guess I was the fool for doing what the documents said.

Experiencia negativa: horrible place, britney and veronica the front desk managers are very rude and very disrespectful and not professional at all . not just with the customers but i’ve seen them act the ame way with some of the staff members as well.

Experiencia fantástica: The Staff is very friendly and helpful. We have been going here for years for my Baby.

Experiencia fantástica: Recently had to use their services twice and each time they have been caring, compassionate and very understanding people....If your pet needs anything this facility can provide I highly recommend them!!

Experiencia fantástica: Great vet she is absolutly great!!! This place is A Christain place for animals...I truly Love and embrce this place may God Bless the people that works there and may the Love of God be with them. In the summer they are very busy and do as they can and it would be wise to take your dog to another place if you cannot get in....They are wonderful and hard workers doing the Best they can for our pets....I truly appreciate the Vets and Staff for they really do the best they can!!

Experiencia negativa: Called the place back in the morning and they told me I had an appointment at 4 pm but when I got there I was told it was first come first serve. When I tried to explain my confusion, one of the ladies at the front desk was extremely rude and disrespectful about it, making me feel as if I was dumb for being confused. I would NOT recommend coming here and HIGHLY suggest going to “Rowlett Veterinary Clinic” instead.

Experiencia negativa: I had a terrible experience at PetMobile Pet Hospital this morning. I arrived early (7:45 AM) for my Shih Tzu's vaccines as I was told people line up early before their 9 AM opening I was told to arrive one hour early to avoid missing a spot. After waiting patiently, a staff member rudely told me to wait outside. Later, an employee named Diana signed in six of her family’s dogs ahead of everyone else. When I pointed out this was unfair, she responded, “I work here, so I can do whatever I want this is my family.” Then, Juan Carlos, who had nothing to do with the situation, came out just to argue and make matters worse, even yelling at me. I had to ask him not to touch my dog due to his aggressive attitude and to avoid him hurting my 1.5-year-old fur baby. He refused to provide the service, despite me already paying $139.05 and waiting since 7:45 am and told me to leave. Thankfully, Vicky, the manager, stepped in and listened to my concerns and administered the vaccine to my dog. While I appreciate her professionalism, the poor treatment from other staff should be brought up to cooperate or need some type of professional, or sensitivity training because it seems that they are not there to assist the customers or the pets unless it's their pets. Since you do not allow me to respond to your obnoxious response, I will have to respond through here! Thank you for taking the time to respond. I appreciate your explanation; however, it seems more like an attempt to justify unprofessional behavior rather than addressing my concerns. The fact that the door was left unlocked, and I was asked to wait outside after being let in, highlights a lack of organization. Additionally, having an off-duty employee administer vaccines raises questions about operational structure, regardless of whether it affected others or not. The response from your team felt more like I was being blamed for voicing legitimate concerns rather than being heard as a loyal customer who has spent a considerable amount of money here. I was simply seeking respectful service in a professional environment, and I hope this feedback helps improve your clinic’s approach to customer service in the future.

Experiencia positiva: First time here and I must say this was an easy process for me and my pet. The Dr was very professional and answered all my questions. I would have given 5 stars but the black girl who was in charge of taking payments was very rude and didn’t seem too happy w her job. She might need a lesson in proper customer service.

Experiencia negativa: HORRIBLE SERVICE AT ALL TIMES AVOID GOING TO THIS PLACE!! I TOOK MY DOG BEACUSE SHE WAS LIMPING & THEY ENDING UP BRAKING HER ARM!!! ONCE I CONFRONTED THEM B/C I CLEARLY SAW THEM BREAK AND SHE SCREAMED IN PAIN THEY DENIED THAT THEY BROKE HER ARM I HAD TO TAKE HER TO ANOTHER VET TO FIX IT SHE’S IN A CAST NOW THEY DONT KNOW HOW TO DO THEIR JOB RIGHT NEVER COMING BACK, THIS PLACE SHOULD BE SHUT DOWN.

Experiencia negativa: Vaccine services are fine, however the nail trimming services for dogs with black nails are horrible. Made my dog bleed on two different paws! When I made a comment about how Pet Smart never has this issue they said to just go there then. So rude and unapologetic about their inadequacies.

Experiencia fantástica: This was my 1st visit here I had taken my Granddog Kali to get shots and of course she was all hyped up seeing the other dogs but it was awesome. I love spending time with her she's a wonderful and beautiful dog she's a Pomeranian ❤️

Experiencia fantástica: I recently had to bring my dog here to be put to sleep. The staff were all incredibly kind and loving to both me and my dog. They made a difficult day so much less awful. I will always remember how they treated me and my sweet dog, and am so grateful they were there to help us through this process. The nurse made sure the last thing my dog heard was that he was loved, and she gave me a hug before I left. Thank you, from the bottom of my heart, for everything you do.

Experiencia fantástica: Thank you for the good job every single year i take my pats here and they are wonderful even they have a good prices with good service without appointment They do all the vaccinations

Experiencia negativa: These people killed my aunts neighbors dog!! They operated on him and wasnt even necessary. Paid over 1000. Then told the owner her dog had cancer and needed kemo. She paid another 2000 for that. The next day they called her with the news that he died. They offered to cremate free of charge (guilty conscious). Didn't receive the "ashes" until a week In a half later (was suppose to be a 2-3 day wait). When looked inside... they had put rocks inside the ern. So DISRESPECTFUL!! STAFF IS RUDE !!! These people misdiagnoses, and tell u anything to CHARGE U MORE MONEY!

Experiencia negativa: The responses by the owner are rediculous and unprofessional. Making excuses for your rude staff. Being rude to those reviewing their experience as opposed to simply evaluating the feedback professionally and appreciating the chance to elevate their business based on the all the feedback. Absolutely insane and will not be visiting their business

Experiencia positiva: We just boarded our two dogs here for a week. This place is amazing. Feels really good to leave them with people we trust. We will definitely be back. *Updated* we were charged an extra $80 after the fact and were told the prices of boarding increase. Seems really sketchy to charge us more once we had already agreed on the price. And no are being told the have temporarily stopped boarding. Very disappointed.

Experiencia fantástica: I've been bringing my cats here for years. Staff is efficient and pleasant; have lots of respect for Dr. E. Henson, DMV

Experiencia fantástica: Prices Customer service EVERYONE I interacted with was great, helpful with my new kitty ! The veterinarian was so nice and took care of Kitty's respiratory issue with one visit ! I can't say enough about the staff! I have and will continue to recommend this location every chance I get

Experiencia fantástica: UPDATED REVIEW: While they still do not answer the phones the clinic is working like a well oiled machine. You can tell that they have it down now getting the pets taken care of. They went above and beyond assisting me with my babies. We had the best experience, the Dr is always friendly. Previous review: They do not answer the phones and do not return calls. It's like herding cattle inside, no one seems to really care to help. But they will make darn sure you wear a mask. Not a good experience. I use to love taking my pets there. No so much anymore, no one would help.

Experiencia negativa: This place is a Joke!! I came to this place on 2 different occasions and receive loudsy service and excuses. First I came on a Tuesday and the doctor was sick and then I came back on a Thursday at 5 and all they offered vaccinations . My cat was sick and they refused to see him stating all they can do is give him a vaccination. I refuse to go back to place, Terrible Terrible service. And they never answer their phones!!

Experiencia fantástica: They saved my Bff's little dog, Nike who was attacked by a pit bull that has turned crazy just all of a sudden. ( I suspect she has not gotten any of her series of ràbies and distemper shots.. She 2 years old and has had 2 litters and her ears are clipped back so far, it looks as if she has NO ears. When she attacked Nike, she gave no warning. Like the social dogs will do. My dog was there in the room as well, and 4 of us adults who were having a real tough time trying to get her to let him go! If we had a ģun in the house, I was going to go get it!!! I don't live in that house, I was just visiting aa well with as the Nike dog was. After which seemed like an hour, she finally released the poor little dog, and my full blooded Boston terrier, came right up next to and she reached in to snip at this mad dog and now the Pit has.my dog in its mouth!!!!! But, she only had alirtle of her skin with her front teeth. NEVERTHELESS. I DID NOT HAVE A GUN, BUT, AT THIS POINT I WAS GONNA GET A FREAKING BUTTER KNIFE, FORK, SPOON...etc. FYI PEOPLE: IF YOU EXCEPT A BLOOD LINE PARTICULAR BREED OF PIT BULL , MAKE SURE YOU GET ALL VET RECORDS FROM WHOEVER THE FIRST OWNÈR WAS , WAY BEFORE YOU SAY YES TO A "FREE", PURE BREAD PIT!!!!!!! DISTEMPER SHOTS ARE FOR A REASON, ALL SHOTS FOR DOGS ARE!!!! AND, BREEDING PITS JUST FOR FIGHTING AND BREEDING FOR FIGHTING IS TOTALLY INHUMANE AND ILLEGAL!!!!!! NOW THIS DOG HAS TO BE DESTEOYED, BECause of some humans who are heartless of other living and breathing creatures!!! We know who you are. We had you pegged. Be careful about what you do, we are watching!!!!!

Experiencia negativa: Took my cat to get spayed, recieved a call from them and just missed it, call immediately back, no answer. Theres literally no reason to not be able to respond to a call if you just called me. Really sketchy. Update: now i know theyre sketchy, saying my voicemail was full when it never has any voicemails to begin with, on top of that claiming they called back when they never did.

Experiencia fantástica: Dr.Henson and her team are wonderful. They cared for our pet and provided wonderful care. We frequently took our puppy there for vaccinations. Their vaccination cost is also low while still providing quality service

Experiencia fantástica: I will never take my pet anywhere else but here. My dog was very sick and wasn’t expected to make it but the vet said if I wanted to try then she would. She cancelled the remaining appointments and even took my dog home with her that night. My dog made it and she was very reasonable on the cost and even set up a payment plan. These are great people. God bless them all

Experiencia negativa: It's Parkland for pets!!! And nothing is wrong with Parkland!!! They're very slow , always booked! My dog was sick, I was crying and called them and they wouldn't see my dog!!! I switched Vets and have never looked back!!! Sometimes cheap , isn't always better!!! I LOVE my dog's new vet!!!

Experiencia fantástica: Dr. Henson and her team were all amazing helping our very sick kitty cat, Charlie. Despite Charlie's unpleasant disposition, Dr. Henson and all of those who came in contact with her treated her with extreme patience and loving care. Everyone was amazing! A special thanks goes out to the entire PetMobile Pet Hospital! Charlie is getting better now and we thank you for being so good to her.

Experiencia positiva: Quick, easy, and affordable. I went on Saturday and it’s first come, first serve. No appointment necessary. The only reason I gave 4 stars is because of communication. I called multiple times throughout the week only to leave voice mails. I finally received a call back 3 days later as I was there standing in front of the vet. Otherwise, very fast and efficient service.

Experiencia fantástica: This was our first visit and we are so happy we came! We had been to another vet and were quoted twice as much for the service we received here. The staff is very friendly and they showed true concern for my dog.

Experiencia positiva: The doctor and nurse were very friendly however the receptionist was cold both of them. I had one issue I was quoted $219 and once I was ready to pay it increased to $253 the doctor told me she was giving me medication for my dogs ear ( which I already have) but she never mentioned that there was an additional charge of $37 surprise !!! I was uninformed of this cost it should have been stated that it would cost More than likely we won’t be back

Experiencia fantástica: Our pets were boarded while we were on vacation and Maria and her coworkers took very good care of our animals. Awesome job and a great price.

Experiencia negativa: I have been coming here for about 2 years now and although the staff isn't overly friendly, they've never been rude until today. I left a message to receive information about pricing and "Cindy" returned my call and sadly, she was not only rude but uneducated in this line of work and clearly just there for a check! She stated that my fur baby would not be eligible for an xray until she was 42 weeks pregnant. When I asked multiple times if she was certain that it was 42 WEEKS and not days, she rudely said "Uh...yes" as if I was asking a dumb question. To my knowledge, dogs don't nor humans walk around pregnant for 42 weeks but what do I know. She appeared agitated by every question I asked! I asked if we were able to detect puppies, any type of calcium pills vitamims etc would be given and her reply was "maam if youre wanting extra things then that will cost extra"! Her entire tone was just rude and when I asked for her name and a supervisor, she stated that this early, no supervisor was available. When I asked what time one would be in, she placed me on hold and conveniently a "supervisor" "Brittaney" magically appeared in the office and on the phone. She didn't seem to care much about Cindy being rude although she DID have a more pleasant attitude than her. But when told about Cindy, she brushed it off as if it were acceptable. Needless to say, I won't be taking my fur babies back there. I'm VERY big on customer service and if you aren't the person for the job, perhaps you should transfer to the back of the clinic behind the scenes to stock shelves or mop floors. Having nasty receptionist can cost you loyal customers! I may just be a number but word of mouth can grow or slow a business!

Experiencia fantástica: I had to take 6 very large, very nervous pups for shots and check up. The staff was awesome. The dr. even fit my 2 females in the following week for spaying so we could make sure they would not be missed if adopted out. Now jist gotta get these boys neutered. And still need to find homes. God willing soon, they are listed everywhere.

Experiencia fantástica: I’m new in having pets, so I didn’t know how expensive they are when it comes to health care for pets ..but this place is super reasonable, the people working there are super nice. My female dog is shy, scare and snappy but the stuff are very understanding patient and kind, the 3 times I have taken my dog there they have said she has been really good, not aggressive at all which makes me believe that they have a way to deal with pets so they don’t get too scared or anxious. Right now I have been paying $35 per visit plus what ever meds they recommend, and it has always worked for my dog. Most of the time you have to leave a message when you call but they always return the call the same day if you call before noon (I think) You have to get there early like 7:30 am and a girl gets there at 8 to get you on the list and fill out paper work. Tuesdays, Thursdays and Saturdays are the days when they take walk-ins and it is first come first serve. I really like this place so far.

Experiencia negativa: Unimpressed. No one greeted me when I arrived. The front staff was not really friendly. The back staff, who got my pup for surgery, were friendly and caring about my pup. I called to verify pick-up time, and no one answered. This is a comment that many people have left. The response is always "we don't answer the phone because we are understaffed," and that they do return calls within a few days. The thing is when you have an important question needing an answer, this is not a satisfying answer. *****Response to their reply***** I am referencing my initial, morning arrival. I was the only one in the lobby, so the lack of a greeting did not have anything to do with being overwhelmed with clients. Additionally, yes, I did get a call to pick-up my pup at 5, but that's not the point, though. These reviews are opportunities to improve some shortcomings, maybe help you to identify areas for improvement. The replies left always have a defensive tone and indicate the client is in the wrong, which only reinforces the negative review.

Experiencia fantástica: Good place, super affordable. Get there early and it goes pretty smooth. We had 4 puppies @ 7 weeks old get their first round of vaccinations with no issues. Very happy.

Experiencia fantástica: Thank you for taking such loving care of my cat when it was time to euthanize him. I appreciate you and your care.

Experiencia positiva: The wait was way too long, ~3 hours. They will not answer the phone, though the recording says like, "Sorry we missed your call" -- they are NOT sorry, IMHO. How do you make appointments? Says dog wash at one price, yet I was charged much more. I asked for exam of a condition on my dog, which seems to have been ignored as I got no reply on it.

Experiencia negativa: The place has turned into a ridiculous, un organized facility. It can't handle the volume for vaccinations. It took 2 1/2 hours of waiting for vaccinations. We ended up leaving and going to the mobil place that gets you in and out in 30 minutes. This place is a joke. Stay away and do your vaccination research.

Experiencia negativa: They NEVER answer the phone. You leave a message before noon and they still take a day or two to call you back. Setting up an appointment is worthless. I waited for an hour and still wasn't seen. They never have enough staff. I will be using a different vet. And fyi since I can't comment on your reply, actually I signed in at 12:25. Waited outside with my dog like you require. Came back in after 45 mins and your receptionist said for us to wait outside. Yall are always short staffed. ALWAYS. Your comments say this time after time. Quit lying when you comment back to reviews

Experiencia positiva: If you're getting shots for your fur baby, ok. I did use their services to help my baby get rid of heart worms. They did well. But even in a situation like this, take your fur baby to the regular vet. At the regular vet, you're able to receive that more personable experience. Some offer pet insurance. But about this place, it's like your dog gets passed through the hands of so many people instead of just one or two.

Experiencia positiva: Been going there for years good value for the dogs yearly shots. I got there today Mar 7th at 8 cause that is what the website says but they actually don't open until 11

Experiencia positiva: They're still using COVID precautions by making owners & pets wait in their car until it's their turn. I noticed multiple staff members (5-8) standing around, talking to one another. As a client, on the outside looking in, it seems to me that these precautions were only taken so that the staff isn't overwhelmed by the busy work day and not because of COVID, as most of the staff were not wearing masks to begin with. Clients could've been taken care of a lot quicker (I was there for an hour) if each staff member I saw standing around had a pet to take care of. Even if you need 2-3 staff members per pet, still could've been helping more get in and out. More people with pets equals more revenue. Otherwise, we've always been appreciative of the Petmobile's services! We've brought all of our dogs to the clinic and the mobile spots and are happy with the convenience you've provided! Thank you for all that you do!

Experiencia fantástica: I have been using pet mobile for years for all of my babies. I recently had to bring a very ill pet in & was given the heart breaking news that he wasn’t going to make it much longer. Dr. Henson has one of the toughest jobs you can imagine. Dr.Henson practices medicine with integrity, humility, compassion and so much more. The compassion she has for the pets that she sees, shines through her soul. It’s never easy easy to say goodbye to a beloved member of the family but I am sure blessed that Dr. Henson was there throughout the process with us. Rascal R.I.P. 2010-2022

Experiencia fantástica: Best place for low cost shots and check ups. The staff is friendly, just seem to get overwhelmed sometimes by how busy it can get (understandably). I take my 4 dogs here consistently.

Experiencia fantástica: Fit me in, great pricing & super nice and helpful for me. And my dogs weren't as scared as they normally are going to a vet... highly recommend for cheap, good vaccinations & EXTREMELY helpful answering questions about supplements & medications to keep my babies healthy as they officially hit their "senior" age class! THANK YOU TO EVERYONE THERE!

Experiencia negativa: PLEASE can you create an online option to schedule appointments. I have been calling for over a month and have left tons of voicemails with no response. I understand that you’re short staffed, so how about you find a different solution for missed phone calls….?

Experiencia fantástica: I took my dog for his vaccines in February and was surprised by the services that they offered. My dog was examined and had blood work done as well as his vaccines. We were even able to get his allergy medicine and his nails cut. They were wonderful. I just went back for a refill on the allergy medicine and they were just as wonderful. I thought I would just go there as a one time thing until I found a permanent vet, but we will certainly go back to them for our dog care from now on.

Experiencia negativa: I always find myself coming back because the veterinarians are good and they’re very nice but their front receptionist is very rude. She is a hispanic lady. I wish i knew her name to post it here. They need to hire people that are more respectful

Experiencia negativa: The veterinarians there are super friendly and sweet. No complaints about them but when I went today there was a lady in the front, looked more like a Hispanic lady. Very rude, felt rushed. Some people just hate their jobs. I don’t understand

Experiencia negativa: Don't respond the telephone. I didn't know mask is required and they don't provide it so you can loose your time going there if you don't find one. No waiting room and they ask you to wait in your car. If don't have A/C with this hot weather you will pass a hard time. Too hectic and lack of consideration. Didn't like at all!!. No restroom.

Experiencia negativa: I used to come here because I liked the vet, she was very sweet and caring, but I can’t even get in anymore. I’ve called twice this year and the first time I called for spaying, it took them over a week to get back to me, by that time I had taken my cat somewhere else. I called again a couple days ago for a question and have yet to hear back which leaves me to look for another vet again.

Experiencia fantástica: Great place I took my two baby huskies and my German shepherd they were so sweet the attention was so great!!I highly recommend them

Experiencia negativa: The lady at reception is very rude. They don’t let you in with your dog at all. The doctor is very sweet. The technicians are not knowledgeable neither any other staff. They’ll give you medicine in a bag and not explain anything to you. Very unprofessional staff. Do not bring your pets here. They couldn’t even find the problem to my dog and the doctor had to come out of the clinic to the parking lot in order for me to show problem in his skin. At check out they send a “technician” to answer questions and all she said “I wasn’t with the case of your dog just read the medicine instructions”. Very unprofessional and inexperienced staff.

Experiencia fantástica: Been using this facility for about 15 yrs. They make each pet feel important and truly care about your animals. It's worth the savings and wait!! See y'all in 2 weeks

Experiencia negativa: got there at 9:30 to sign in for the waiting list. I waited until 1:30pm. They still didn’t see my dog. I’m not sure what the hype is about this place. The shots are definitely cheaper but vet fees are about the same everywhere else. It’s not cheap enough to deal with the ridiculous unorganized wait time they offer.

Experiencia fantástica: The people there are really great and they take care of my Princess very. She doesn't let anybody else trim her nails except when I go there and they are really good and friendly. I've had her there for a few times but now we're going to be going back for the bath and exam. They're very good with the animals

Experiencia positiva: My dog had surgery no I e called me after to let me know how she was doing , plus she had to stay the night due to the Surgery no one called so went to I thought to pick her up the next day . And was told she has to stay an extra day . Hummm wonder why no one notified me at all .. she better be coming home tomorrow or else ...... And I better get a call before I drive up there before they close again..... They never answer the phones nor return calls . I'm not very happy about this place ..

Experiencia fantástica: Trust them with all my furry friends (Chow Chow, Bassett, Malinois, and Husky) since1993. 29yrs work of love and respect!

Experiencia fantástica: We brought our cat here for neutering. Great customer service and very friendly. Affordable prices as well. I called a week or so after surgery with concerns. The young lady was friendly and courteous. She answered all my questions and concerns to my satisfaction.

Experiencia fantástica: I have had my dogs treated here for more.than 10 years. The Vetinarians treat my animals with great sensitivity and really care. They always listen and will explain your pets treatment plan thoroughly. They are quick to respond by phone in an emergency and you will not find a better place to take your 4 legged "family member". They are very busy so please call ahead for an appointment. They do take walk ins but be prepared to wait a while. The do special clinic pricing for some procedures, just ask the reception staff.

Experiencia negativa: I was able to bring in my cat a few months ago for a non-urgent visit and the staff was very friendly and professional. However, the clinic has suffered from being short staffed during the pandemic. They hardly answer the phone. Today I called 15 times within an hour before having a rude receptionist answer the phone. I just wanted some advice about my kitty and to possibly bring him in. But appointments are hard to come by so don’t expect to use this clinic as an urgent care. This place is great for low cost vaccines (just be prepared for long wait times), just not as a primary vet clinic. I’m a nurse so I understand these tough times more than anyone, but I will no longer come here due to its decline. I will thank them for recommending Dallas Animal Urgent Care clinic!

Experiencia negativa: Went for vaccinations only clinic on a Saturday. Felt like I was at the old parkland. From signing in to paying was a painful experience. The process is not set up well many adjustments could be made to make this a fast painless process. Then the one lady charging people has the I'm getting paid by the hour attitude. Who cares your there for a hour just to get one rabbies shot for your dog

Experiencia fantástica: Fantastic prices for vaccines. They're really busy with long lines but the techs do a great job, they're very caring, polite and are able to move ppl thru pretty fast too. And I'm especially grateful to the vet for voluntarily helping my big bully girl!! Can't praise enough!

Experiencia fantástica: Love them because they’re always super helpful and affordable! They want to make sure you will be able to take care of your furry friend without spending an arm and a leg!

Experiencia positiva: They did a great job on the surgery for my dog but the follow up visit took forever. Surgeon was very late and had to wait way too long in my car. The owner responded saying that I shouldn't have been told that the surgeon comes in that early but it was written on my discharge instructions so that is what I followed.

Experiencia negativa: This vet has the least compassionate staff. Their service is horrible and the people are rude! Our dog had been so sick and after trying to medicate her at home she was not getting better so we took our dog to be euthanized. I asked specifically to be with her when it happened. Which they agreed to allow. Thirty minutes later she came back and asked why I was still waiting. When I said I was waiting to be with my dog she said oh she’s already dead we euthanized her! I said I wanted to be with her why didn’t you tell me. She said due to COVID you can’t. She should have told me to begin with I would have taken her somewhere else or at least gone outside with her to spend a few moments and say goodbye. I will never have that opportunity now to say goodbye and give her a final kiss. That breaks my heart. She showed no compassion and was unapologetic.