MedVet Toledo

Thank you for trusting us during such a frightening moment. Breathing emergencies can escalate quickly, and we’re so glad your pup is back home and thriving. We’ll be sure to share your kind words with our front desk team as well. Providing emergency care around the clock requires advanced resources and specialized training, and we’re grateful you recognized the dedication behind it.

Tatiana, thank you for trusting us with Kassey when she needed urgent care after hours. Being available late at night and able to see walk-in emergencies quickly is exactly why our team is here. We’re so glad the treatment helped and that you felt supported by our doctor and team. Wishing Kassey continued recovery.

Thank you for sharing this. We’re grateful to be here for your pets when you need us and appreciate your patience during emergency visits. Providing thorough care and clear communication is always our goal. We truly value your trust.

Matt, that must have been such a frightening experience. We’re so glad our team was able to act quickly and get your gorgeous boy cleaned and sutured in the middle of the night. Head injuries are scary, and we’re grateful you trusted us during that emergency. We hope he continues healing smoothly and are here for you if you have any questions or concerns. Thank you for your kind words about our team.

Hailey, thank you for the kind words and for recommending our hospital. We’re so glad you felt supported by our team and that you appreciated our doctor's kindness and knowledge during your visit.

Michael, thank you for trusting our team during such a painful moment for your beloved companion. Saying goodbye is never easy, and we’re grateful we could help bring her peace without adding more stress after the long day you’d already been through. It means a lot to hear you felt supported with compassionate care and a gentle approach throughout. Please know our team is thinking of you, and we’re here for you if you need anything in the days ahead.

Rich, thank you for your review. We’re glad your cat was seen promptly and that you experienced friendly, supportive care. It’s great to hear the medication helped and she’s doing much better now. Thank you for trusting our team.

Emah, thank you for your kind words. We’re so glad you experienced genuine, compassionate support during your emergency visit. We truly appreciate you trusting our team with your pet’s care.

Jennifer, thank you for sharing such heartfelt words about Mia. We completely understand how important it is for your girl to be treated with patience and kindness. Taking the time to help pets feel comfortable and ensuring families understand medications and care instructions is something our team takes seriously. We’re grateful you felt supported and truly appreciate your strong recommendation.

Beth, we are so sorry to read how frightening this experience was for your family. When a dog is struggling to breathe, that is an emergency, and emotions understandably run very high in those moments.
When patients present in respiratory distress, our immediate priority is stabilization. Oxygen support is often the first and most critical step before additional diagnostics can be safely performed. Once a patient is stable enough, imaging such as X-rays may be recommended to confirm conditions like congestive heart failure and to assess severity. Those recommendations are made to provide clarity about prognosis and guide treatment decisions, not to pressure families. In severe cases of respiratory compromise, doctors may also discuss worst-case scenarios so families are prepared if a pet declines despite intervention.
We never recommend euthanasia lightly. That conversation is only introduced when we believe a patient may be suffering or at high risk of deterioration based on clinical presentation. That said, we understand how overwhelming and traumatic it can feel to hear that possibility discussed.
We would welcome the opportunity to review your dog’s visit in detail and walk through what was observed medically and why certain recommendations were made. If you are open to speaking with us, please call and ask to speak with a member of our leadership team, or email [email protected] with your contact information so we can follow up directly. We are glad your dog made it through the night and are truly sorry your family experienced such distress.

Joey, we’re very sorry to hear how frightening this experience was for you. When a young cat suddenly cannot walk or eat, that is incredibly alarming, and we understand how overwhelming that must have felt. In an emergency setting, our first priority is to stabilize patients and rule out immediately life-threatening conditions. Some illnesses, especially neurological or metabolic conditions, require ongoing monitoring, repeat examinations, or follow-up testing before a clear diagnosis can be confirmed. It is not uncommon for symptoms to evolve over several hours, which is why continued care with your primary veterinarian the next day is sometimes recommended. We know how difficult it is to leave without definitive answers, and we never take that lightly. We would welcome the opportunity to review your cat’s visit in detail with you. Please call and ask to speak with a member of our leadership team, or email [email protected] with your contact information and any additional details so we can ensure this is directed appropriately. We are thinking of you and your beloved companion.

Ryan, thank you for taking the time to share your experience and for recognizing the kindness at our front desk and the care you received from our team. We’re glad you felt supported during your visit. We also understand that long wait times can be frustrating. As a 24/7 emergency hospital, patient needs are prioritized based on medical urgency, and at times that can lead to unexpected delays. We truly appreciate your patience and your feedback, and we’re grateful you trusted us with your pet’s care.

Margaret, thank you for your kind words and for trusting our team with your pet’s care. We’re grateful you appreciated the thorough explanations of possible causes, diagnostic options, and the logical progression of treatment. Clear communication and thoughtful recommendations are important in helping families feel confident in the plan moving forward. We truly appreciate you taking the time to share your experience.

Lisa, we’re so glad Lainey was able to get relief quickly. A possible UTI in a young puppy over the weekend is stressful, and we’re happy the intake process was smooth and that our team could make your visit efficient and reassuring. Hearing that your weekend was more peaceful because she was comfortable is exactly what we hope for. Thank you for trusting us with Lainey’s care.

Lynn, we’re grateful you brought your injured dog to us and that you felt well cared for. Knowing you experienced compassion and quality treatment from our team means so much. Thank you for your kind words.

Jonathan, we’re glad our team was able to respond quickly and provide support throughout the night during your emergency. Thank you for trusting us to care for your pup.

Melissa, thank you so much for sharing this wonderful update about Juju. We’re so glad our doctor was able to guide you to the right next step and that Juju is home, active, and enjoying life again. Hearing that he’s climbing stairs, hopping onto your desk, and watching the world outside is truly the best news. We’re grateful to have been part of his journey and wish him continued health and happiness.

Allen, thank you for your kind words. We’re so glad you felt your dog received a thorough evaluation and the prescriptions he needed, along with friendly, attentive care. Making sure families feel welcomed while also providing thoughtful medical guidance is incredibly important to us. Thank you for choosing our team to care for your beloved companion — we’re honored to be part of his healthcare team.

Ronald, thank you for taking the time to share your experience and for bringing your concerns forward. We can hear how worried you are about your dog’s ear, especially after continuing to see dried blood and noticing changes in his balance and head position once the medications wore off. When something still doesn’t feel right at home, that can be incredibly frustrating and concerning.
During emergency visits, our team focuses on stabilizing patients, addressing pain, and evaluating the most urgent findings at that time. Ear injuries can sometimes involve deeper structures that aren’t immediately visible and may require re-evaluation, additional diagnostics, or follow-up care to fully assess what’s going on—especially if symptoms like head shaking or balance changes continue. Your observations at home are important, and we would absolutely want to understand those ongoing signs.
We’d truly appreciate the opportunity to speak with you directly so we can review your dog’s visit and discuss next steps. If you’re open to it, please call and ask to speak with a member of our leadership team, or email [email protected] with your review, your contact information, and any additional details so we can ensure this is directed to the appropriate team. Your dog’s comfort and wellbeing matter deeply to us, and we want to make sure you feel fully supported.

Laura, thank you for such a thoughtful and understanding review. Late-night emergency visits can be exhausting for everyone involved, and it means so much that you recognized the effort our team puts in even during the busiest hours. We’re so glad Chelsea is feeling better and that you felt she was well cared for. Most importantly, we hope she continues to recover comfortably and gets back to feeling like herself.

Laura, thank you so much for taking the time to share this. Having your dog go through bladder surgery and then face complications just days later is incredibly stressful, and we can only imagine how scary Sunday morning must have been for you. We’re so glad our team could step in quickly to help relieve him and keep him comfortable during that urgent moment.
It means a great deal to hear that you felt supported by everyone involved and that the communication — including the text updates and photos — helped you feel at ease while he stayed overnight. Our doctors and team work hard to not only address the medical concern at hand, but to care for families emotionally during uncertain times. Knowing that you felt your pup was truly being looked after means everything to us.
We also appreciate your thoughtful words about the transparency around treatment and cost. Emergency and overnight care often involves advanced monitoring, specialized equipment, and round-the-clock attention, and we always aim to be clear about what is needed and why. We’re grateful you felt the service matched the level of care provided.
We hope your sweet boy’s next steps go smoothly with your family veterinarian, and we’re here if you need us at any point along the way. Thank you for trusting our team during such a stressful time.

Holly, we are so very sorry for the loss of your dog. Losing her so quickly, especially after seeking emergency care, is devastating. We can only imagine how painful and confusing this experience has been for you.
In emergency situations involving vomiting and diarrhea, our doctors begin with a physical examination and assessment of vital signs to determine stability. Conditions such as liver failure can sometimes progress rapidly, and in earlier stages the outward signs—like visible jaundice—may be subtle or not yet clinically apparent. In many cases, bloodwork is the diagnostic tool that allows us to evaluate organ function, including the liver, and identify changes that cannot be determined by appearance alone. That is why blood testing is often recommended when symptoms could be linked to internal organ disease.
We understand how upsetting it is to feel that something was missed, especially knowing how quickly things changed afterward. If you would be willing, we encourage you to call 419.473.0328 and ask to speak with a member of our leadership team so we can review the visit and the examination findings with you directly. You may also email [email protected] with your contact information and any additional details, and we will ensure it reaches the appropriate team.
Choosing to bring her to an emergency hospital shows how deeply you loved her and wanted answers. We are truly sorry for your loss and remain committed to supporting you as you process what happened.

Valerie, we are so sorry for the loss of your sweet cat. Losing a beloved companion is heartbreaking, and we’re honored our team could treat her with dignity, compassion, and honesty during such a painful time. Making aftercare as gentle and simple as possible is part of supporting families through loss. Thank you for your kind words about our doctor and team.

Brittany, thank you for sharing your experience. Pyometra is such a frightening diagnosis, and we’re so glad your Husky was able to receive surgery quickly. Our team is always committed to doing what we can to support pets and the people who love them, including helping connect families with available resources. We’re so happy to hear she is home healing and recovering.

Tatum, thank you for your kind words! We know finding care for exotic companions can be challenging, and we’re glad our team was able to help your reptile quickly and efficiently. Emergency visits can be stressful, and we appreciate you recognizing the kindness and professionalism of our team—even when the patient might not be everyone’s usual comfort zone. Thank you for trusting us with your unique companion!

Felicia, thank you for sharing your perspective. We want to be very clear that discrimination of any kind is not tolerated and does not reflect who we are or how our team is expected to interact with clients. Our doctors and team members are committed to treating every person with respect, professionalism, and dignity, and medical discussions — including estimates — are intended to be straightforward and informational, not personal or judgmental.
That said, we understand how strongly this interaction was perceived, and we take concerns about communication seriously. We would be interested in learning more so this can be reviewed accurately and fairly. If you’re open to sharing additional details, we recommend calling and asking to speak with a member of our leadership team, or emailing this review and any further information to [email protected] so it can be directed to the appropriate parties.

Kathryn, thank you for taking the time to share such a detailed and emotional account, and for clearly expressing how frightening and painful this experience was for you and your fiancé. Bringing Teddy in under such urgent circumstances — especially so soon after rescuing him from a difficult situation — would be overwhelming for any family, and we recognize how deeply distressing it must have been to feel separated from information while fearing for his life.
In emergency settings, communication and decision-making can become complex when outside organizations are involved in a patient’s care, particularly when financial assistance or rescue partnerships are discussed alongside active treatment. Our team’s intent in those moments is always to ensure patient safety, follow appropriate protocols, and clarify responsibility for medical decisions, never to diminish the bond between a dog and the people who love and advocate for him. That said, we understand how the lack of clarity and the way information was conveyed could feel alarming and deeply upsetting in such a high-stress moment, and we appreciate you sharing this perspective.
We’re truly grateful you acknowledged the medical care Teddy received, and we take concerns about communication and professionalism very seriously. If you’re open to it, we would welcome the opportunity to review this experience more closely — you’re welcome to email [email protected] with your review, contact information, and any additional details so it can be directed to the appropriate leadership team for further consideration.

Erica, thank you for sharing Ralph’s story and for trusting our team during such a frightening emergency. When injuries are serious, our focus is on rapid assessment, clear communication, and continued monitoring to support recovery and keep families informed. We’re so happy to hear Ralph is doing well and appreciate your thoughtful reminder about patience in emergency settings — your perspective means a lot.

Marge, thank you for your thoughtful review. We’re so glad Skip was quickly placed on oxygen and that our team could clearly explain her condition, treatment, and home care. Hearing she’s back to her usual self is wonderful news.

Jim, thank you for trusting our team during such a difficult time. We’re honored to have been able to care for your dog with the respect, compassion, and dignity they deserved, and we’re grateful you allowed us to support you through this loss.

Christian, we’re sorry to hear how frustrated you felt about the cost and appreciate you taking the time to share your perspective. As an emergency and specialty hospital, our services, including advanced imaging, are provided by highly trained teams with hospital-level monitoring, specialized equipment, and around-the-clock availability, which can differ significantly from pricing at a general practice seen the following day. Our goal is never to exploit a moment of need, but to ensure pets have immediate access to comprehensive diagnostics and care when time truly matters, and all recommendations and estimates are reviewed with pet families so they can make informed decisions that feel right for them. We understand cost comparisons can be jarring, and we’d welcome the opportunity to talk through your experience and provide clarity if you’d like—please feel free to call and ask to speak with a member of our leadership team or email [email protected] with your contact information, and I will ensure it reaches the appropriate parties.

Maya, we understand how disappointing it can feel when a visit does not lead to the clarity or outcome you were hoping for. Our doctors and team evaluate each patient based on the clinical signs present at the time of the visit and develop treatment recommendations accordingly, with all care discussed and approved by the pet’s family. In emergency and specialty settings, the focus is often on stabilizing the patient and addressing immediate concerns, and follow-up care with a family veterinarian may build upon those initial findings as a patient’s condition evolves.
While we regret that this experience did not meet your expectations, we stand behind the medical judgment, training, and dedication of our team, who work diligently to support patients and their families during uncertain and stressful situations. Trust in those caring for a family member is important, and if you would like to discuss your concerns further or review the care provided, we encourage you to call and ask to speak with a member of our leadership team or email [email protected] with your review, contact information, and any additional details so it can be shared with the appropriate parties. We remain committed to supporting you and your beloved companion and wish you both the very best moving forward.

Brenda, thank you for sharing such kind feedback. We’re glad you felt comfortable entrusting your precious Shih Tzu to our team and that each interaction helped you feel informed and supported. Caring for a precious puppy is a responsibility we take seriously, and we’re honored to be part of their care.

Alexis, thank you for trusting us with your puppy’s care. We’re so glad to hear she’s recovering well and that our team was informative and kind throughout your visit. Your confidence in our care means a lot to us.

Nina, thank you for your thoughtful review. We’re so glad our team was able to accommodate your needs and provide compassionate care for your pet, even with the added challenge of adverse weather. We appreciate you trusting us.

Shawn, we’re so sorry to hear about the loss of your guinea pig, and we understand how heartbreaking it is to lose a beloved companion, especially when you're doing everything you can to help them recover. Our team works hard to provide clear guidance and compassionate care for all species, and that includes small mammals like guinea pigs, who often hide illness until they're critically ill. While we know this isn’t the outcome you hoped for, we hope you find comfort in knowing you did everything possible for her. Our hearts are with you.

Shelley, thank you for your kind words. We’re so glad to hear that your dog is doing much better and that our doctor’s clear communication helped bring comfort during a stressful time. It means a lot to know you felt supported by our team.

Lori, we’re sorry to hear that your visit left you feeling this way. Our team understands how stressful it is when your cat isn’t feeling well, and we truly aim to provide compassionate, timely care in every situation. Our medical recommendations are always based on what we believe is best for the patient, and no care is ever performed without client consent. We strive to be transparent with our pricing and treatment options, and we regret if this was not clearly communicated. If you’d like to discuss your visit further, we welcome you to call the hospital and ask to speak with a member of our leadership team, or email us at [email protected] with your contact information and additional details so we can follow up.

Maisey, thank you for your kind words and recommendation. We’re so glad our team was able to help your dog feel better and ensure he was doing well before heading home. It means a lot to hear that you found our hospital clean, our team attentive, and our pricing reasonable. Thank you for trusting us during your emergency visit.

Wendy, thank you for taking the time to share your experience. We’re so sorry you're facing such a difficult situation with your beloved dog, and we truly appreciate your kind words about our team's thoroughness and support. We know how hard it is to navigate complex medical decisions, especially when options are limited, and we’re grateful you entrusted us to help guide you through it. Please don’t hesitate to reach out if we can be of further assistance.

Jill, we understand how upsetting and frustrating this experience felt, especially when you were already worried about your beloved companion and left without the clarity you were hoping for. In emergency medicine, patients are first assessed in the treatment area so our team can quickly evaluate stability, relieve discomfort, and determine next steps, and diagnostic recommendations are discussed early because they help us understand what may be causing symptoms that can sometimes look similar but require very different treatment approaches; those recommendations are always optional and no care is ever performed without discussion and consent. We’re saddened to hear that the explanation of those options didn’t feel clear or collaborative, as our goal is always to explain what we’re seeing, what diagnostics are being considered, and why, so families can make informed decisions with confidence. We appreciate you sharing your perspective, and if you would like to discuss your visit further or have questions about what was recommended, we encourage you to call MedVet Toledo and ask to speak with a member of the leadership team, or email [email protected] with your contact information and additional details so your concerns can be reviewed thoughtfully. Thank you for trusting us during a stressful moment, and we wish the very best for you and your dog.

John, thank you for allowing us to care for your family. We know how important it is to feel informed and supported when your beloved companion needs help, and we’re grateful you trusted us to walk you through that process with clarity and care.

Erin, we’re glad your pup was able to be seen quickly during such a stressful evening. Our team works hard to provide efficient, compassionate care while keeping wait times as short as possible when medical urgency allows. Thank you for trusting us with your dog’s care.

Hailey, we’re so glad your cat is feeling better and that you felt cared for from your first phone call through your visit. Our team works hard to communicate clearly, show compassion, and support families, and we appreciate your patience and understanding around wait times. Thank you for trusting us with your feline’s care and for sharing such kind feedback.

Emily, we’re so sorry for the loss of your beloved cat and know how hard it is to say goodbye, especially to a senior companion. Our team is committed to providing compassionate care and support, even when outcomes are heartbreaking. Thank you for trusting us during such a difficult time, and please know we’re thinking of you.

Sherrie, thank you for sharing your kind words. Taking time to answer questions and support families, even during busy moments, is something our team truly values. We’re grateful you trusted us with the care of your family.

Emily, we’re glad your visit turned out to be less serious than expected and that you felt informed and supported throughout the process. Thank you for trusting our team and for sharing your experience.

Thank you for sharing this. We’re glad our team helped ease your stress by communicating clearly and supporting you from the moment you arrived.

Callie, thank you for your thoughtful review. We’re so glad you appreciated the calm, clear communication and timely care provided from your first call through your visit, and that you felt well-informed about treatment options and next steps. We truly appreciate your recommendation.

Pam, thank you for sharing this incredible story. We’re so glad your girl received the care she needed and is home resting. It means so much to hear how supported you felt during such a stressful time, and we appreciate you taking a moment to recognize that care.

Susan, thank you for trusting our team during your dog’s emergency visit. We’re grateful to hear you felt supported and cared for, and we appreciate you recommending us to other pet families.

Mike, thank you so much for sharing this. We know how frightening it can be when something feels off with your pet, especially when other clinics are closed. We’re grateful you brought your beloved Maltese to us and are so happy to hear she’s back to her happy, energetic self.

Billie, thank you for your thoughtful feedback. We’re glad you felt well cared for and appreciate your understanding of the emergency setting. Your recommendation means a great deal to our team.

We understand how stressful an emergency visit can be, and we want to provide clarity around how care is delivered in a fast-paced emergency hospital. In emergency medicine, patient assessments and examinations often begin in our treatment areas, where doctors and technicians have immediate access to the tools, lighting, monitoring equipment, and support needed to evaluate patients efficiently and safely. This allows our team to make timely medical decisions while caring for multiple patients who may be critically ill at the same time. While exams may begin in the treatment area, our doctors review findings directly with pet families and explain next steps, including showing and discussing anything relevant to the diagnosis or treatment plan. We’re sorry that this process felt contrary to your expectations, but it is not a reflection of disregard for your wishes — it is the standard of care in emergency and specialty medicine, where efficiency and patient safety are essential. Because we do not discuss patient or client details publicly and do not have identifying information in this review, we are unable to look into the specifics of your visit here. If you would like to discuss your experience further, you may contact us directly by calling and asking to speak with a member of our leadership team, or by emailing this review along with any additional details and your preferred contact information to [email protected], and it will be directed to the appropriate parties.

Rolonda, thank you for taking the time to share your perspective. We understand how stressful it can be to seek emergency care for a sick dog, especially when wait times are long and decisions feel overwhelming. As an emergency hospital, patients are prioritized based on medical urgency, and diagnostic recommendations—such as X-rays—are made to help our doctors evaluate possible causes and discuss appropriate next steps. Any treatment or surgical options are presented as considerations, never obligations, and care is only pursued with a pet family’s approval. While we’re sorry to hear that this visit felt frustrating and left you with unanswered questions, we want to be clear that our team’s focus is always on providing thorough medical assessments and transparent discussions based on the information available at the time. If you believe there was a misunderstanding regarding communication, diagnostics, or record requests, we would welcome the opportunity to review your visit directly. We encourage you to call and ask to speak with a member of our leadership team or email [email protected] with your review, contact information, and any additional details so it can be shared with the appropriate team. Above all else, we hope your beloved dog is feeling better and healing well at home.

Satin, thank you for sharing your experience. We’re glad our team could accommodate your pet’s needs and provide clear guidance about medications and ongoing care. Your trust means a great deal to us.

Analisia, we are deeply sorry for the loss of your beloved companion and understand how painful and overwhelming this time must be for you. Losing a dog is heartbreaking, and it’s especially difficult when you’re left with questions and grief so close together. We want to be very clear that our team would never knowingly overlook a patient or allow them to suffer, as every decision made in an emergency setting is guided by the information available at the time and a sincere commitment to a pet’s wellbeing. We’re saddened that this experience has left you feeling this way, as caring for pets and supporting the families who love them is at the heart of why our doctors and care teams do this work. We would appreciate the opportunity to review your visit more closely and better understand what occurred, and if you’re open to it, we invite you to call and ask to speak with a member of our leadership team or email [email protected] with your review, contact information, and any additional details so it can be shared with the appropriate team. Please know we are thinking of you as you grieve and wishing you comfort during this difficult time.

William, thank you for taking the time to share your experience. We’re glad you appreciated the prompt, courteous care provided and that both you and your dog felt supported.

Marianne, we’re sorry to hear how upsetting and frustrating this experience felt while you were seeking care for your beloved companion. When families come to us, it’s often during stressful and emotional situations, and our doctors and team members enter the veterinary profession out of a deep commitment to caring for patients and supporting the people who love them. Medication dosing, treatment recommendations, and the decision to use or not use antibiotics are based on a patient’s examination, diagnostic findings, and medical standards at the time of care, with the goal of providing appropriate and responsible treatment while avoiding unnecessary risk. Emergency and urgent care environments can also involve extended wait times, not due to a lack of care or concern, but because new patients and those already in treatment or ICU areas may require immediate, life-saving attention from multiple team members. While we can’t review medical records, images, or specific details in a public forum, concerns about communication, dosing discussions, and how recommendations were explained are taken seriously and deserve direct review. If you’re open to continuing the conversation, we encourage you to call and ask to speak with a member of our leadership team or email your review, contact information, and any additional details to [email protected] so we can better understand what occurred, address your concerns, and discuss the care provided in a more appropriate and private setting.

Danielle, we understand how stressful it is to wait when your pet needs help. As a 24/7 emergency hospital, patients are seen based on medical urgency, which can result in longer waits during high-acuity periods. Our team never wants families to wait longer than necessary, and when wait times become extended, we do our best to communicate and help pet families make the best decision for their pet’s wellbeing. We truly hope your pet is doing better.

Haven, thank you for your thoughtful review. We’re glad your beloved Norman could be seen on Christmas Eve and appreciate your understanding as our team cared for multiple urgent patients. Your trust truly means a lot.

A Reyn, thank you for sharing your experience with Vayder. We know how scary emergency visits can be for pets, especially when they’re frightened, and we’re glad he was treated with gentleness, patience, and compassion. It means so much to know he felt safe and trusted our team.

Helena, we’re truly sorry to hear that this experience left you feeling frustrated during an already stressful time. Our team’s priority is always to support you and your beloved companion with clear communication and care that feels helpful and reassuring. It sounds like there may have been miscommunication regarding your medication questions, and we never want any pet parent to feel uncertain or unheard. We would appreciate the opportunity to review what happened and provide clarity. Please call us directly and ask to speak with a member of our leadership team so we can go over your visit together and help regain your trust.

Lisa, we are so deeply sorry that your beloved companion was facing cancer, and we know how heavy it is to seek help during such a painful moment, especially late at night. Our team’s priority is to meet families with compassion, gentleness, and understanding while focusing on comfort, dignity, and support for both you and your treasured companion. Thank you for trusting us during such a tender time and for sharing your experience—please know we are always here for you and your family whenever you need us.

Thank you for sharing your experience. We’re glad our team helped you feel comfortable and informed while caring for your cherished GrandPup, and we truly appreciate your thoughtful recommendation and trust in our hospital.

We’re deeply troubled by this characterization. Our doctors and care teams choose this profession out of a profound love for animals and a commitment to preserving life whenever possible. Helping pets heal, recover, and return to their families is why we do what we do every day.
The only time end-of-life care is ever discussed is when all reasonable medical options have been explored or when further treatment would lead to unnecessary suffering. In those heartbreaking moments, the goal is never to give up on a patient, but to prevent continued pain when recovery is no longer possible. We believe no beloved companion should suffer, and guiding families through compassionate, humane decisions—when no other path remains—is one of the hardest and most sacred responsibilities in veterinary medicine.
We understand how emotional and painful these situations can be, and we would welcome the opportunity to better understand your experience and address your concerns directly. If you’re open to continuing the conversation, please call and ask to speak with a member of our leadership team or email [email protected] with your review, contact information, and any additional details so it can be shared with the appropriate team.

Michele, thank you for your kind words. We know how difficult it is to see a puppy not feeling well, and we’re glad our team could help make both you and your puppy feel supported and cared for. We appreciate you trusting us during such a stressful time.

Thank you, Mandy. We’re delighted to hear your treasured cat is doing so well after her visit. Our team loved caring for her, and we appreciate your kind words.

Susan, thank you for sharing your kitten’s story. We’re so glad he responded quickly to treatment and is back to eating, drinking, and playing. It means a lot to know our team’s communication and care made such a difference during a stressful time. Thank you for trusting us with your beloved companion.

Kari, we’re very sorry to hear how upsetting this experience felt for you. Making medical decisions for a beloved companion is incredibly hard, and we never want any pet parent to feel unheard or unsupported. While we can’t discuss your pet’s specific medical details publicly, we do want to be clear that our doctors do not pressure families toward euthanasia. That option is only discussed when a patient’s condition is so serious that significant suffering may occur if treatment cannot be pursued. Even then, our role is to explain all medically appropriate choices and support you in deciding what aligns with your wishes and your pet’s wellbeing.
We also want to assure you that no care is performed without a family’s permission. Recommendations are based on the patient’s clinical condition, and ultimately, pet parents decide how they wish to proceed. We understand your disappointment that your experience here felt different from the care you later received, and we’re glad to hear your cat was able to get the help needed at MedVet Commerce.
Please call and ask to speak with a member of our leadership team, or email [email protected] if you'd like to discuss your experience further. We would appreciate the opportunity to talk with you directly, review your concerns, and offer any additional support.
We hope your cat is continuing to do well.

Kelley, we’re so glad your puppy received the care and reassurance you needed during such a frightening moment. It’s wonderful to know our team’s kindness and communication helped you feel supported, especially during the holiday weekend. Thank you for trusting us with your newest family member.

Leslie, thank you for sharing your experience. We’re so glad our team could provide compassionate care for your beloved Toy Poodle and help ease such a stressful situation. It means a lot that you would recommend us, and we’re grateful you entrusted your companion to us.

Ashley, thank you for taking the time to share your experience and for trusting our team during such a difficult situation with your boy. We’re glad to hear he is recovering so well and receiving loving support at home. Our team’s focus is always to provide clear information and partner with families to make the best decisions for their companion’s wellbeing. We’re grateful for your kind words and wish him continued healing.

Richard, thank you for taking the time to share your experience. Our team appreciates your patience during a busy evening and we’re glad you felt supported and well-informed throughout your cat’s care.

We’re very sorry to hear how frightening this situation was for you and your dog. Watching a beloved companion collapse or show pale gums is extremely distressing, and we understand how overwhelming emergency care can feel in those moments. When patients present with severe symptoms like these, our team focuses on stabilizing them and making medically appropriate recommendations based on what we see at that time. Emergency visits can uncover issues that require additional testing or follow-up with a family veterinarian, and we never discourage anyone from seeking continued care with their regular vet—ongoing coordination is important, especially for complex or evolving conditions. We’d appreciate the opportunity to review your dog’s visit in detail and help clarify the medical reasoning behind the treatments provided. If you’re open to talking with us, please call and ask to speak with a member of our leadership team or email [email protected] with your contact information. We truly care about your companion and want to support you however we can.

Heidi, we’re so happy to hear that precious Penelope had a great experience! Thank you for your kind review—our team works hard to provide fast, friendly, and knowledgeable care, and we’re grateful for the opportunity to help.

Cullen, thank you for your thoughtful review. We’re so glad our team was able to respond quickly and turn a scary moment into a reassuring one. We appreciate your trust in us.

Thank you, Jeri, for your review. We’re so glad to hear that your visit with Dr. Kain and our team left a positive impression. Your trust means a lot to us, and we’re always here if your dog needs us again—though we join you in hoping it won’t be necessary anytime soon!

Emma, thank you for your heartfelt review. We’re so glad to know you and Oliver felt supported, even during a busy time. Your patience and kind words mean a great deal to our team, and we wish your sweet boy continued comfort and wellbeing.

Andi, thank you for trusting us with Brutus the Beefcake! We’re so glad to hear he received the care he needed and that our team could provide support and clarity. We’re always here when you need us.

Thank you, Janinee! We’re so glad to know our team could support you in caring for Milo. Your patience and kind words mean a lot, and we appreciate your recognition of the thoughtful, organized care our team strives to provide. We’re always here when you need us.

Anna, we’re sorry to hear that your dog wasn’t feeling better after your visit. When diagnostics like bloodwork are declined or postponed, our team may offer a conservative care plan that includes medications to try at home. In some situations, that approach works well, but in others, further diagnostics are needed to determine the true underlying issue. If you feel there was a misunderstanding about the treatment plan or the medications prescribed, we encourage you to call and speak with a member of our leadership team so we can review the visit together. We’re committed to ensuring pet families feel informed and supported in their pet’s care.

Nadia, thank you for your kind words. We’re happy to hear that our team worked with you to provide the best care possible for your dog. We’re wishing your pup a continued and smooth recovery.

Kaylee, we’re very sorry to hear your dog is still not feeling well and understand how upsetting this situation has been. When a pet is showing signs like vomiting and lethargy, we know how urgent it feels to get clear answers and relief. While some materials like bones can be difficult to detect depending on their location and how they appear on imaging, we always want pet families to feel heard, supported, and confident in their pet’s care. Please call and ask to speak with a member of our leadership team or email [email protected] with your contact information and any additional details so we can review what happened and work to support you and your dog further.

Thank you, David. We’re so glad your cat received prompt and compassionate care from our team and that you had a positive experience. We truly appreciate your trust.

Thank you, Ryan. We’re so glad to hear that Piper received the care she needed and that our team could help her feel better. We truly appreciate you trusting us with her care.

Jackie, we understand how heartbreaking it is to lose a beloved companion, and we are truly sorry for the pain you’re feeling. Our team is made up of dedicated veterinary professionals who care deeply about each pet and family we serve. We aim to provide compassionate support and clear medical recommendations, especially in difficult moments, and we regret that your visit left you feeling unsupported. Our doctors use their extensive training and your pet’s medical history to guide clinical decisions, and we never move forward with diagnostics or treatments without discussing the options and obtaining approval. If you’re open to it, we would welcome a conversation to address your concerns, answer any questions, and review the care that was discussed during your visit. Please call and ask to speak with a member of our leadership team or email us at [email protected] with your contact information. We remain committed to supporting you and your family with respect and empathy.

Thank you, Lee. We’re so glad our team could offer prompt, calming, and clear care during what must have been a very stressful situation. It’s our priority to ensure both pets and their people feel reassured and supported. We appreciate your kind words and trust in us.

Thank you, Kym. We’re glad your cat received prompt and compassionate care and that the overall visit met your needs. We appreciate your feedback regarding medication options and will share that with our team. We hope your cat continues to feel better and are thankful you turned to us in an urgent situation.

Josh, we’re glad our team was able to help your dog and we truly hope he’s feeling much better. That said, we’re very concerned to hear that you felt there were unexpected charges. We want to be clear—our policy is to never proceed with care unless it has been discussed with and approved by the pet’s family. If there were any charges you believe were not authorized, we would appreciate the opportunity to review your pet’s care plan with you to ensure we’re aligned on what was recommended and approved. Please don’t hesitate to call us and ask to speak with a member of our leadership team so we can make sure your concerns are addressed thoroughly.

La, we are so sorry to hear of the loss of your beloved companion. Please know our hearts go out to you during this difficult time.
We appreciate you taking the time to share your experience. While we cannot verify what occurred based solely on this review, we want to emphasize that we are unable to proceed with medical care unless a patient is fully registered and the visit has been approved by the client. If you feel there was a miscommunication or if you were not provided with an opportunity to complete registration and speak with a doctor, we encourage you to call and ask to speak with a member of our leadership team so we can learn more and offer any needed clarity.
Our thoughts are with you as you grieve this loss.

Jamie, thank you for this powerful feedback. We’re honored to have been part of your dog’s care and are so glad she’s doing better. Knowing she was seen quickly and received lifesaving treatment is what motivates us every day.

Chelsea, thank you for your thoughtful review. We’re so glad our team could provide compassionate, clear, and effective care for Zorro. It’s wonderful to hear he’s already feeling better. We truly appreciate your recommendation and your trust.

Amanda, thank you for sharing your experience. We’re so glad our team could quickly help your pup feel better after such a scary situation. We’re grateful for your trust.

Diane, thank you for sharing your feedback. We understand how important it is for pet parents to feel involved and informed during their pet’s care, and we’re sorry to hear you left with unanswered questions. Our goal is always to keep both our patients and their families as comfortable as possible. If you had expressed a preference for your beloved companion to remain with you, we sincerely apologize if we weren’t able to accommodate that during your visit.
Please know we never want to go against a client’s wishes. In some situations, pets are taken to our treatment area to ensure their safety and comfort, as well as that of our team, depending on the pet’s condition and the procedures being performed. If this was not explained or if your request was not acknowledged, we’d appreciate the opportunity to speak with you directly so we can provide more context and answer any remaining questions you may have.
If you'd like to speak further, we invite you to call and ask for a member of our leadership team or email [email protected] with your contact information and your review so we can ensure it’s shared with the appropriate team. We hope your beloved companion is feeling better, and we remain committed to supporting you and your family whenever you need us.

Wendy, thank you for trusting us while traveling. We’re so glad our team was able to diagnose your dog quickly and provide effective treatment that led to noticeable improvement in just a few days. We appreciate you choosing MedVet for care during your journey.

Chloe, thank you for your kind words and recommendation. We’re so glad our team could be there for you and your beloved dog. Your trust means so much, and we’re wishing you both all the best.

Claire, thank you for your kind review. We're so glad you felt supported and well-informed during your visit. We’re happy we could be there for Bow in such a stressful situation.

Cataleya, we are deeply saddened to hear about the loss of your beloved companion. Please know our hearts are with you during this incredibly difficult time.
We understand how painful and overwhelming it can be when a pet is ill, and we appreciate you sharing your thoughts. While we cannot speak to the specific details based solely on this review, we want to reassure you that our team follows a process that requires client consent before proceeding with any diagnostics or treatments. If you feel that hospitalization or further care was not offered or discussed appropriately, we encourage you to call us and ask to speak with a member of our leadership team so we can review what occurred and provide any needed clarity.
Again, we are truly sorry for your loss and appreciate you taking the time to share your experience.

Carla, thank you for your thoughtful review. We’re so glad we could help your dog feel better when your family veterinarian was unavailable. We appreciate your trust and are always here when you need us.