Madison Veterinary Specialists & Emergency Care

Experiencia fantástica: I went to my regular vet, and they noticed that there was a lump on my dog spleen, which they thought was possibly cancer. They recommended that I either go to. Specialist hospital or over to Waukesha. I’m more familiar with Madison so I chose the Madison specialist.. When I arrived to MVS’s location, I was very pleased with there facility. It was very clean, the staff was spot on and polite. Their staff went out and got my dog out of my truck for me. They put her on a gurney and wheeled her into the back and began immediate care for my her. She was then operated on the next morning. She stayed at their facility over two nights. I was able to pick her up on a Sunday morning and brought her home. The staff was just spot on, great people up there and very knowledgeable. Any questions that I had they answered right away. I was able to call and check on my dog anytime I needed to. I just can’t recommend them enough. Very happy with them. Thank you so much MVS for your services.

Experiencia negativa: Every time I call this ER, I am told that they will not see me and are at full capacity. Super weird since I've called 4 ish times over the last 5 years. But maybe it is a good thing that they refused me every time. This evening I called worried about a sick cat. I mentioned how the last time we were declined, my sick cat and I were forced to drive to Chicago. A 3 hour drive with a cat in an emergency. I was worried about having to do that again in the middle of the night. The receptionist actually laughed at me..... I understand compassion fatigue but holy hell. That's a whole different story. No, she didn't laugh out of nervousness. She thought it was funny. I will give them a shout out for referring me to a vet that could take me, I did genuinely appreciate that. But I told her politely but firmly, her reaction was highly inappropriate. It certainly makes me question how seriously they take their role. Will not be calling this place in the future.

Experiencia fantástica: I cannot say enough good things about the team at Madison Veterinary Specialists. They truly stepped in during an incredibly stressful and emotional situation and provided exceptional care for my dog. After a very frustrating experience at another emergency clinic where we waited over an hour and a half while my dog was actively vomiting and regurgitating bile, we made the decision to bring him to Madison Veterinary Specialists. From the moment we walked through the doors, the difference in care and urgency was immediately clear. Within minutes, my dog was triaged and the staff showed genuine concern for his condition. The entire team was incredibly kind, calm, and reassuring, which meant so much during such a scary moment. They took the time to explain what they were doing, what they were concerned about, and what the next steps would be. That level of communication and compassion helped build trust right away. Within about an hour, my dog had been evaluated, started on fluids and medications, and the team was preparing for an ultrasound. The ultrasound quickly confirmed he had a bowel obstruction that required surgery. What amazed me most was the efficiency and coordination of the entire team. They were able to move quickly and take my dog to surgery the same day, and within about four to five hours of arriving he had been evaluated, diagnosed, treated, and was already in recovery. During such an emotional situation, the staff never made us feel unsupported. Every person we interacted with from the front desk to the technicians to the doctors was compassionate, patient, and genuinely invested in helping our dog. They answered our questions, reassured us, and treated our pet like he truly mattered. They even went the extra mile by sending us post-operative pictures of our dog in recovery, which provided so much reassurance while we waited for him to be safe to come home. That thoughtful gesture meant a lot and truly showed how much they care about both their patients and the families who love them. It is incredibly difficult to place your trust in someone during a pet emergency, but the team at Madison Veterinary Specialists made that trust easy. Their professionalism, communication, and compassion made an overwhelming situation feel manageable. We are so grateful for the care they provided and for the outcome they helped achieve for our dog. I would highly recommend Madison Veterinary Specialists to anyone facing a veterinary emergency. Thank you for the incredible work you do for pets and the people who love them.

Experiencia fantástica: I came into this experience very nervous and extremely upset because of my dog's major injuries. One of the managers of the facility called and spent time making sure that I was filled in on every detail possible and the vets and vet techs were marvelous. They sent us photos. Gave us frequent updates. It is extremely expensive and not affordable for many people, so that would be my only caveat. And that is likely true of any vet ER. As hard as the experience was for us, our pup was given all the attention, care and compassion we could want! :)

Experiencia fantástica: The incredible teamwork, professionalism and extraordinary commitment to communication is incredible. Our Husky Albert says Thank you

Experiencia negativa: I have been thinking about leaving a review for weeks, not exactly sure how to express how disappointed I am in the internal medicine department. My dog suffers from severe chronic rhinitis, we did the CT, rhinoscopy, biopsy. We tried low dose medications, I bought him a nebulizer. I truly was willing to do anything for my dog to feel better. I felt forgotten about, and dismissed. I was involved heavily in his care. I called as instructed every couple weeks to update, tell them things are not improving. I felt like I was constantly calling asking for advice and it was always well were not really sure why nothings helping. I would get a response a day or two later. I feel as though I was left with absolutely nothing. The last conversation we had was how frustrating his case was and we’ve exhausted our resources good luck. I feel the bare minimum was provided to my dog. If your dog has a complex case, go elsewhere, I will.

Experiencia fantástica: We’re very pleased with the level of care our dog received while a patient at your facility. Qualified, caring, and friendly staff. Clean and well equipped. We trusted you with her health and safety and you repaid us by restoring her health. Thank you!

Experiencia fantástica: From the initial referral from northern Wisconsin to discharge we felt cared for and confidence in our dogs care. The phone calls from the veterinarians were very helpful in communication of his situation and care plan. The front staff was courteous and efficient. The nursing staff was knowledgeable and attentive to our needs. The discharge process was smooth and informational. Thank you!

Experiencia fantástica: I really appreciated the kindness and professionalism of all of the staff. And the facility is very nice with plenty of space which makes it less stressful with multiple cases going through at any given time. I didn’t feel rushed at any time and felt that I could ask questions and get very thorough and thoughtful answers.

Experiencia fantástica: The team is amazing and I felt they went above and beyond to care for Achillies! The included us in every step several times a day and helped us through a scary time! I can’t thank you all enough! You are appreciated!

Experiencia fantástica: Everyone was very friendly and after our three hour travel and the anxiety of not knowing how severe Mickey’s injury was- it was a relief to feel we were in good hands. From check-in to my call to check in on Mickey the evening post surgery, everyone was great!! Thank you

Experiencia positiva: Over a month has passed since our January ER visit, which left us dissatisfied with the lack of care provided to our dog, Bella, who has liver disease. We appreciated the thoughtful follow-up call from Marjan, whose compassion stood out! However, there remains a lack of communication and bedside manner. We chose to give the clinic another chance and continue Bella’s care with the internist, Dr. Kristen, who Bella had been seeing for several months. We scheduled a visit due to ongoing concerning behavior—the same behavior that prompted our January ER visit, where we had left & were told we had all the tools at home to deal with the situation (meaning we had pain meds on hand from previous months). It seems extremely odd behavior from a dog with liver issues shouldn't warrant a visit. The night before the appointment, Bella vomited twice and could not keep food down. We reported this to the clinic. She then fasted for her scheduled ultrasound, which meant there was a longer stretch with no food in her body. Testing revealed her liver disease had progressed moving into liver failure stage, with abdominal fluid present. In retrospect, discovering this prognosis at a later date was a missed opportunity. The clinic had access to both her January ER and internist records, yet no proactive follow-up or internal coordinated care was initiated. Our return visit was driven solely by our persistent concern, not by outreach from the vet team. For a clinic that presents itself as a leader in pet care, this lack of coordinated communication places patients at risk and forces pet owners to research & navigate the progression of an unfamiliar disease on their own. After the two-hour drive home from the ultrasound, we discovered Bella was severely lethargic and unresponsive, so much so that we momentarily wondered whether she was alive. The following day, we learned, only after prompting—that she had not shown interest in water presented during her visit. Yet at discharge, we received no verbal or written instructions about monitoring for dehydration, severe lethargy, or potential effects of sedation. Dr. Kristen & team never informed that Bella had been given butorphanol. We discovered this only by reviewing the invoice and researching the medication ourselves after witnessing her alarming condition. While we could have called, proactive communication would have prevented significant distress. We are new to this disease and rely on the clinic for guidance. It has been roughly 48 hrs and she is just now slowly coming out of her sedated state. Was there any correlation with prolonged period without food, liver disease and dosage level that would cause such a heighten effect and how was this considered? This represents the second serious communication failure in a little more then a month. Over 15 years, we have had positive experiences with the practice. However, after spending roughly $30,000+ spent over the years, including $1,926 for this visit, it is reasonable to expect clear verbal & written discharge instructions (which we have yet to receive), especially when sedatives are administered to a medically fragile patient. No one informed us at discharge that she had been sedated. No one advised us what to monitor for or when urgent care would be necessary. The following morning, with Bella still hugely unresponsive and not drinking water, we no longer felt confident making the long trip back to Madison. Instead, we spent the day at a local emergency clinic, incurring an additional $500 for IV fluids to stabilize her. Dr. Kristen identified Bella health issues and that we are extremely thankful for her expertise. It was the lack of communication, compassion & bed side manner that for us has been a failure and missed opportunity to meet the highest standard patient care and customer experience. At this time, we cannot recommend the Madison Emergency clinic. This experience has been emotionally exhausting, and we expected far more from a team that promotes expertise in specialty and emergency care.

Experiencia fantástica: Really appreciated all the touches during the process. You all have been trained (well) on communicating WHAT will happen next and HOW LONG it might take. There was lots of empathy for my pooch which was nice as the visit was so stressful! Technical competence of all the staff was top notch.MVS was up front about all the costs. That was very helpful.

Experiencia fantástica: Dr Tuttle and the entire staff were very informative and friendly. My wife and I know we made the right choice to have Bear’s surgery at Madison Veterinary Specialists.

Experiencia fantástica: From check in to check out everyone was fantastic, polite, and demonstrated their love of animals. I couldn’t have asked for better caregivers than Dr. Pauli and Danielle. They explained everything they were doing as they examined Mimi’s eyes and put us at ease with the process and our future treatment plans.

Experiencia fantástica: I appreciate the team so very much. Without them, my kitty Boots wouldn't be here!!

Experiencia fantástica: As a newly adopted tiny dog for an owner used to owing large dogs, Zephyr's size is a new & scary experience for me. The treatment Zephyr received & explanations & kindness we bothI received from all staff is appreciated. I'm grateful to have an emergency vet of such high caliber available for my pet family.

Experiencia fantástica: I called tonight about a stray cat hit by a car, and the receptionist (Shayna? I hope I spelt it correctly!) was not only kind, but was compassionate and sympathetic. I made sure to call her back and let her know the cat was stable and the shelter called me back so they can handle his care. I called multiple places tonight and she was, by far, the sweetest individual I spoke to

Experiencia fantástica: Very thorough, thoughtful, and patient. Knowledgeable about the French Bulldog breed and all the complexities surrounding potential issues now and in the future. Treats for the life of the dog not just the immediate issue, really impressed with the depth they go into. Dr. Joy and the entire staff were pleasant, professional, and very helpful.

Experiencia negativa: I took my dog here on Friday Feb 6th at 6pm, they took him right away and before even looking at him, had me sign a paper stating a minimum of 1k to 2k for the visit. I asked if they could take a check, to which they said not if it’s more than $500. I proceeded to wait TWO HOURS before finally asking for an update. Apparently the vet was just now looking at my dog after all this time. We were then taken to a separate room where no one came in to tell us anything. After 20 minutes with no word we decided to head back out to the main waiting room. We watched as everyone that had gotten there after us left and after FOUR HOURS incredibly unsatisfied. The next day I took my dog to a different emergency vet who gave us entirely different results and advice. I don’t recommend taking your pet here after this experience.

Experiencia fantástica: We needed them friday night and they were so nice. They are not pushy with services and they do everything to help get them feeling better. They treated our Ducky and followed their recommendations and she is doing better and will be in her vet for a follow up.

Experiencia fantástica: The Veterinary technician was wonderful! She did a fantastic job with my Calvin. Very friendly and extremely competent in what she was doing (optometry). Best technician to date!

Experiencia fantástica: My experience was wonderful! Dr. Pauli and her team were so thorough and kind, I would absolutely recommend them to everyone!

Experiencia fantástica: Everyone was very friendly and very good to my dog! They all loved my Brussels Griffon (Annie). She loved the attention!

Experiencia fantástica: Our dog Moose HATES going to the (local) vet, but he LOVES coming to MVS. Everyone we've worked with has been so kind and coming to MVS really eases not just Moose's nerves but ours too!

Experiencia fantástica: We drove 3.5 hours to get to MVS and I would drive 10 hours to get there now! Everyone on the staff was wonderful and Dr. Joy was the best vet I have ever interacted with! She explained things so you could understand them and she was kind to our baby. The facility is beautiful as well! Thank you MVS!!

Experiencia fantástica: Our 12 week old puppy Quinn had an allergic reaction with much swelling. We brought her in after normal hours. Staff were friendly, welcoming, caring, personal and professional. They took care of Quinn in a timely manner keeping us informed along the way. Quinn was back to normal in no time. Thank you!

Experiencia fantástica: Everyone here is so kind and caring. Even the front desk staff! A huge plus when your pet needs a specialist! I always feel like we belong

Experiencia fantástica: Amazing Medical Care, Front Staff/Secretaries are a joke 1 star for them. If you want to check on your pet just show up don't even bother calling.

Experiencia fantástica: Thank you all for helping my sweet kitty Uchi. You were so quick to help her and ease our minds. She has been feeling better today thanks to the care from your team and probiotics. Thank you again for your care.

Experiencia fantástica: Thank you all you do. We couldn't ask for a better team. Charlie was treated like a king and was spoiled rotten while in your care. We all look forward to a great relationship with the clinic.

Experiencia fantástica: Thank you so very much for taking such good care of my Indy! We deeply appreciate your care, compassion, and attention to detail. I always appreciate doctors who are willing to discuss the details. She was great with everything, even if she had to give me upsetting news. I know my boy is getting the best quality care. (He was seen in ophthalmology.)

Experiencia fantástica: I would bring Dank or any other pet I would have here. There fast acting compassionate staff were amazing. Having wasted three days and thousands of dollars they didn't waste our time. Thank you for your incredible work on saving Dank. We are very pleased with everything.

Experiencia fantástica: It has been a great experience and exceeded or expectations. Dr. Delamaide has been great to work with and extremely helpful. The staff have all been very caring. Communication has been great. The fact that we got a credit back on the MRI and surgery costs was shocking and so appreciated. So very thankful to all that has been done and our dog is doing so much better!

Experiencia fantástica: From the second we walked in the door, the staff was compassionate. They provided communication and explained everything that was going on. We had been to other emergency vets and never had this quality of care and service. We will never go anywhere else. Thanks for taking care of Forrest through the scariest week of his life. We appreciate everyone who was involved in his recovery, the love he felt we think made a difference in his healing. Many many thanks to all of you!

Experiencia fantástica: The entire experience was wonderful. When I called to get on the waitlist, Tony the CSR, took the initiative to see if my dog,(who is having urinary/kidney issues), could be seen by Dr. Finstad instead of Internal Medicine (which was scheduled out 3 weeks). The day of my appointment everyone was very friendly and professional and I felt like they went above and beyond to accommodate my dog and I. Both Kennedy and Dr. Finstad explained things very well and helped me figure out the best course of action for my dog. I'm very appreciative of everything you guys do and will definitely be recommending you to others.

Experiencia fantástica: Dr Binversie and Bethany were prompt and thorough with reviewing our dog’s history and evaluating him. Dr Binversie provided us piece of mind and a plan while waiting for the biopsy results, which she coordinated to obtain on the same day of our consult appointment. Their communication with us during and following the consult demonstrated their compassion and reinforced our confidence in the decision to pursue Dermatology specialty evaluation for our best bud, Murphy. We look forward to their support as we navigate the next steps.

Experiencia fantástica: This place is the best the only criticism i have is it cannot be my regular vet i love it here everyone was kind compassionate and took great care of my little kitty who is my world. Thank you to everyone at the clinic.

Experiencia negativa: Never again. They charge an exorbitant fee for doing nothing. All they did was repeat back the history that I gave them when I arrived, acting like it was new information. Then they started talking about putting him down after no tests had been done.

Experiencia fantástica: Competent, caring and knowledgeable doctors and staff. Thank you for taking care and educating us about our Ian.

Experiencia fantástica: Great team of people and super knowledgeable surgeon who took the time to explain everything!!! They all were enjoying the attempt of my very special feline playing dead to get out of his crate when he realized leaving it on his feet wouldn’t work!!

Experiencia negativa: *updating -Unfortunately my dog was put down on 12/29/25 due to ongoing issues after surgery. I do not recommend at all and will never ever go back. Many years ago one of my dogs had an eye removed there and was spayed at the same time. It was a good experience. But this time, not so much. On 10/31 my dog had BOAS surgery and anal gland removal surgery. It would be an overnight stay for observation. I was called later that evening, surgery went well, she was on oxygen and did have to be reintubated again they said but had been removed again by the time they called. I was called again the next morning and said she was still on supplemental oxygen but she was doing better and they would work on weaning her off oxygen and that she hopefully could come home later in the evening and that someone would call me at shift change (around 3-4pm). That time came and no one called. Finally later around 6 or so I called for an update and they said the Dr was performing a surgery and would call me back in an hour or so. 2 hours later no call so my husband calls and gets some info. Maybe around 9:30 pm the Dr called and said she was still on oxygen. I said I was told that she was probably coming home this evening and I’d be called around 3-4 and at this point I was still planning to come get her regardless how late it was. She said no, she’s still on oxygen and I’ll call you back with an updated estimate. I asked if they had even tried weaning her off oxygen like they told me that morning and she said yes, but I don’t believe that because she had originally told me she was doing a surgery from like 4pm to maybe 8 or 8:30. So I don’t think anything was done with my dog and they just expected it was fine - I’ll shell out more money for her to stay another night. Also this surgeon or whoever she was just wasn’t very pleasant. Like I was a burden. Ultimately she came home the next day. But then what happens next really frustrates me. 2.5 weeks post op I email saying she’s suddenly having breathing issues and inside her nasal passages it looks swollen. I wanted to come back for a follow up. I get a quick response saying so need to go see my primary vet, or go to their emergency department. So I got her in with my primary the next day and they were surprised they were dismissive like that. Then over this last weekend my dog became very constipated and bleeds. I again email the surgery team asking if I could bring her in for a follow up check up or if they have any recommendations. Again it was the same dismissive response that I need to see my primary vet or go to their emergency department. This really made me angry so I replied with my feelings I explained how frustrating it was that they have been dismissive and even my primary vet is discouraged by that. I mentioned I paid nearly $6k for surgery and now they wash their hands of my dog and want me to just go to their emergency department and spend thousands more. THEY did the surgery, they should see us for a follow up. I fairly quickly get a response I feel was excuses. That they misunderstood my emails (I don’t buy that, I’m not stupid) and that they absolutely will see her for a recheck. They can’t get her in until end of next week. That is far too long for my dog to wait when it’s been a week today she’s been struggling to breathe again and about 5 days of no bowel movement and bleeding from her rectum. I ended up going to a different emergent clinic tonight who was amazing. Yes my dog needs another surgical procedure on her back end and they will check out her nose again too. The stitches are not dissolving like this place said they would and that could be causing all the swelling and breathing issues. I will never go back to MVS and will never refer anyone to them. They are clearly money hungry. And because they are so dismissive and didn’t want to see my dog for a follow up on a surgery they did, I’m now having another surgery done elsewhere spending another $1200

Experiencia fantástica: Dax was admitted Monday night and stayed through Thursday (Christmas) afternoon. Every staff member I encountered was incredibly friendly, professional and informative. I was updated on my dogs condition and medical treatment/recommendations at least twice a day with encouragement to reach out at any time for additional updates or questions. Every member of the staff was amazing with my boy and, despite the medical issues bringing him in, he was clearly comfortable with all of the staff and very well cared for during his stay. While it was clear they had several other patients we were never treated like a number and I am so grateful for the genuine care and dedication of all of the staff at Madison Veterinary Specialists.

Experiencia fantástica: Dr. Wang was very informative and kind. She explained what my cat maybe going through and answered all the questions I had. She also listed all the options for diagnostics and treatments which I really appreciated. I didnt feel pressured into any further treatments or tests. I would never hesitate to bring my cat here for emergency in the future.

Experiencia fantástica: BB was vomiting nearly 24h. From receptionist to attendant Justine to Dr Wang, he got the very best care with reasonable options. Very spacious, clean, calming facility. Friend’s dog Truman had two CCL surgeries there which were successful as well. Would recommend them in a heartbeat.

Experiencia fantástica: The staff was so caring when we brought our sweet Beau in for pain control on Thanksgiving night as his cancer pain was getting worse. They gave us meds and comfort. Sadly he crossed the bridge Saturday 11/29/25. They gave us 2 more days with him. Thank you

Experiencia fantástica: My pup and I have been in and out of ophthalmology over the past few years and have had a great experience with team at MVS. I trust the doctors and the front desk seems to be on top of things. They've worked closely with me to tailor his treatment as his health has changed over the years and I'm appreciative of that. I'll definitely continue bringing my dogs here as a specialist is needed.

Experiencia fantástica: My cat, Ernie, became very ill in October and I had to rush him to MVS. He ended up being hospitalized for 5 days with neurological and other symptoms. They provided him with supportive care, including a feeding tube, while diagnostics were being done. I was a wreck and MVS staff were very understanding as I had a mini breakdown every time I went to visit him. I appreciate that I was able to go and see him everyday and call anytime to get a quick update (including the middle of the night, which I did.) The vet nurses in particular were so kind and it seemed like they really cared about Ernie. Sara, the ER coordinator, was especially wonderful. We weren’t able to get an answer on what caused my cat’s illness but he is back to himself without any noticeable symptoms remaining. It wasn’t cheap, but I don’t think he’d still be with me without MVS.

Experiencia fantástica: Took my best buddy Charlie here yesterday. They took excellent care of him but unfortunately I'm going to lose him today. Very thankful to all the staff that tried to help my little boy. ❤️

Experiencia fantástica: First off, I was very appreciative of the level of care, and compassion shown to both Riley and myself. I was an absolute wreck when we first came in. Your staff explained everything to me, and put my mind at ease. Riley? Totally loves your staff. Which was apparent from his smile, perked up earw and the non stop wiggle butt. I can't thank you enough for what you did for us in our time of need! Thank you just doesn't cover it!

Experiencia fantástica: MVS literally saved my two year old Labrador's life. She was near death with fungal pneumonia when I brought her there on an October Sunday afternoon. The ER Vet, Dr Maxwell McCaughey, quickly identified the problem and began treatment with drugs and oxygen. An Internal Medicine Specialist, Dr Kristen McDaniel, took it from there and treated the dog until she was released from the hospital that Friday. Dr McDaniel kept me updated with twice daily phone calls. "Libby" was treated with expertise and compassion and she is now back home continuing her recovery and enjoying life!

Experiencia fantástica: I have been to nearly every advanced vet specialty hospital in a five hour radius- Wisconsin, Iowa, Minnesota, Missouri, and Illinois. I can safely say this is the BEST vet specialty hospital of them all, and my go-to hospital (because they are so awesome though, sadly they are at capacity a lot of the time- PLEASE EXPAND!) Everyone there is always very friendly and helpful. I trust the veterinarians here. They are thorough in explaining what they are going to do, why, what possible issues/conditions are going on, how they reach their conclusions, etc. They take time to answer all of my questions and concerns. They are quick, effective, efficient. Plus, they work directly with Trupanion which has been awesome and made claims easy and quick! I have brought my boy here both for Internal Medicine and Emergency Care, both departments have been phenomenal. Best vet specialty hospital by far. I definitely recommend them.

Experiencia positiva: Without a doubt, this vet has the capability and facilities to handle anything. Doctors were knowledgeable and staff capable. They also took fantastic care of my pet. However when presented with the task of letting an owner know that their best friend of 17+ years is terminal it should be done in an appropriate manner. "I'm sorry sir your pet has terminal cancer, there is not much we can do, and my prognosis is that he might only live a few weeks. I'm so sorry." Instead, I got a medical dissertation that left me basically numb. When asked if i had any questions, I just wanted to go. I understood the underlying message - my pet was not going to make it. I'm a pretty smart guy but, under the circumstances, could barely follow along with what doctor was explaining. In retrospect, I wish I had asked if my pet were in pain, how long the cancer had been in place, and a few other basic questions for end of life care and my own peace of mind. I was swimming in so much medical terminology and grief that it just wasn't possible. I recommend this place, just wish the bed side manner could be improved.

Experiencia fantástica: Sir Mocha has become a recent patient of Dr. Delamaide in neurology. She, and her team, has been fantastic to work with. Their love for our furfamily is always evident.. The professionalism of every person, from reception, to ER, to discharge staff, is amazing and comforting to experience. The care is excellent, clearly explained, and reasonably priced. I have been impressed with the cleanliness of the entire building. (Someone is always cleaning!) My vet had the ER notes of Mocha's weekend stay by 9am on Monday. The call backs and the texts not only reassure me, but also give me comfort Sir Mocha is in the best of hands. Emergency care is rarely researched ahead of time. You can be confident knowing you don't need to research here. Your "furmily" will receive amazing care. Sir Mocha and his parents say thank you!

Experiencia fantástica: Although I was there for 5.5 hours every minute was worth it to me. You have to go with the understanding that there are other people there with their babies and they are just as important to them as yours is to you. Some have bigger emergencies than you and you have to be understanding of that when going in as an emergency patient. It was a long day for me and Milo, but we left in a better place than when we came and have all the information, we needed to make good choices. Everyone there was fantastic and caring. Thanks for all you do!!

Experiencia fantástica: Madison Veterinary Specialists is a fantastic facility! We were seen on time, everyone was extremely friendly and knowledgeable. Most importantly, they truly cared for my dog and were extremely thorough in their examination and testing. These folks definitely know what they're doing!

Experiencia fantástica: From the personnel at front desk when I walked in the door to the personnel at the front desk who wished me a nice rest of my day when I left, all were caring and pleasant. The vet tech and the doctor were not only skilled, but kind and understanding of my upset at my pet's illness and treated me and my dog with gentleness. I was misdirected by my GPS to the clinic which made me about 10 minutes late; despite that, I was shown grace; "You're here now and we're glad you made it." I recommend this clinic not only for the highly competent veterinarians and technicians, but also for the collegial attitude and compassion shared by all personnel. It must be a great place to work! Thank you.

Experiencia fantástica: The staff are very experienced and knowledgeable and nice. They are very helpful and always take time to answer any questions. I have been lucky to not have to wait too long, even when I was there at 4:00 pm on a Friday and one time over the Labor Day weekend. The cost is always an issue but for ER care it seems reasonable to me.

Experiencia fantástica: Great service. I wish we would not have been bumped, but our little pup was not a "STAT" situation, which was a good thing. When we did see the doctor we were VERY appreciative for her communication skills and making the conversation easy to follow and understand. She gave us multiple options and recommendations and we loved that. Overall, good experience. We would love to have the ER vet that helped us that night as our regular vet. She was fantastic. Thank you.

Experiencia negativa: My experience with the oncology team at Madison Veterinary Specialists was deeply frustrating. The department is clearly overworked and understaffed, which led to an extreme delay in my dog receiving chemotherapy. Maybe that delay didn't change how long she lived or how comfortable her last two months were but it absolutely might have. What it definitely did was make an already painful situation much harder for me as a pet owner trying to make her last months as comfortable and meaningful as possible. Communication from the oncology staff was consistently poor. Many emails came from techs, were riddled with grammatical errors, and often didn't address the questions asked - making them nearly impossible to interpret And adding to the delay in the start of my dog's chemotherapy. Moreover, the actual oncologist is only in Tuesday through Thursday, or that's how it seemed when we were trying to communicate with them. However, that was never communicated to us and so this further resulted in delays in starting our dogs chemotherapy. After 2 weeks of poor tech emails and being told that no answers could be provided until the oncologist was back, we decided to look elsewhere. After repeated delays and confusion, we ultimately decided to take our dog to another oncology specialist, and I would recommend others do the same. Be aware you will be charged a full oncology visit price for roughly 10 minutes of face-to-face time. During our visit we were checked in by a tech and asked them to check for specific spots on our dog and the tech told us that they would have the oncologist do that. When the oncologist came in they had no idea what we were talking about when we asked if they checked on our dogs specific spot indicating terrible communication between the texts and oncologists as well. Not just terrible communication to pet owners. To their credit, the emergency care team is what you would expect- they stabilize your dog or cat. Be aware that they only staff specialist during the week however, so if your dog needs the special type of ultrasound, they will only be able to hold your pet over the weekend and offer monitoring, which for us cost nearly $1,200. From that perspective, it's exactly what you'd expect from a reputable emergency vet.

Experiencia fantástica: Understanding. Compassionate. Kind. Helpful. I appreciate them so much. Helped me at a very dark time. They were amazing and I highly recommend. Thank you so much.

Experiencia fantástica: We trust the expertise of Dr. Silbernagel and the type of board certified vets you hire. We are grateful to have this level of care for our dogs so close to home.

Experiencia fantástica: We love everyone from reception to nurses to doctors. Everyone is so kind to our fur babies and us. Trust you guys to know what you are doing and do what is best for our animals. Always worth the money and drive for peace of mind we did the best for the animals. Thank you!!!!

Experiencia fantástica: We brought our sick cat in and Dr Nathan Strauss took care of her. He handled our concerns and explained everything in a way that made us feel more calm in a high stress situation. This was the best ER vet hospital experience we have ever had, Thank you!

Experiencia fantástica: We have been delighted with our experience with the clinic. Dr. Kristen McDaniel is great! Our dog loves her and Dr Kristen has turned his life around. Thank you!

Experiencia negativa: Do not take your pets here!!!!! Our cat was brought in for an emergency with his eye. Basically was tried to be persuaded to put him down because of it possibly being cancer. I told the technician we'll take him home with meds. He healed but we had to take him back cause another technician found an ear polyp but wouldn't remove it because assumed we wouldn't be awake to deal with the bleeding. So now our cat has to continue to suffer with a polyp that could've been removed but was refused.

Experiencia positiva: In September my 4 year old GSP Gabby was referred to MVS by my vet for a probable insulinoma, a rare type of pancreatic cancer which causes the pancreas to over-produce insulin and leads to dangerously low blood sugar levels. The referral was necessitated by the fact that insulinomas can't usually be located by ultrasound, which is all most "regular" vets can afford. MVS quickly confirmed his diagnosis, i.e., they found the insulinoma, using a CT scanner, so my withholding of the fifth star has nothing to do with their expertise or service, rather its based on their in-house approach to treatment as set forth below. When I was presented with treatment avenues, both the surgical and pharmaceutical options seemed to suck equally, as they both offered Gabby a little more time that wouldn't necessarily be quality time, and both involved more tests/procedures before and after and of course more trips to Madison (I'm over 5 hours away) as I was told only some of the routine testing could be done locally. I was really struggling with what was in Gabby's best interests and looked back to my own vet for advice. Turned out he hadn't been kept in the loop as promised, had received the discharge summary (which wasn't very informative as reports from radiology and oncology were still pending) and nothing else. Once I furnished him with those items, and he obtained the actual imaging directly from MVS, he not only steered me towards surgery but said he could do it. Friends questioned my decision to have a "regular" vet perform a surgery that MVS described as "challenging", but I didn't have a moment's hesitation - this is someone who had gone above and beyond for my dogs on many prior occasions, GSPs being the trouble magnets that they are, and if he said he could do it that was all I needed to know. Gabby is now 2 weeks out from surgery that removed part of her pancreas and a lymph node. She has successfully weaned off all interim meds and every post-surgery blood sugar test has been normal. And, although cost wasn't dispositive for me the local surgery was half that estimated by MVS, plus I obviously didn't have to make any more trips to Madison. I don't know what the future holds for Gabby, of course, but for the moment I'm celebrating and, because there doesn't seem to be any meaningful collaboration between MVS and the vets who support them with referrals, the takeaway for pet parents is this: By all means go to MVS but once you have their diagnostics don't just nod along - do your homework, explore all your options and above all make sure your own vet is not only kept in the loop but is part of the decision-making process.

Experiencia fantástica: Dr. Maxwell McCaughey is the absolute BEST veterinarian I have seen in my life. He is so compassionate, explains well and doesn’t push you into anything you don’t want done. He helped our families 14 year old dog. He is a keeper!

Experiencia negativa: Extremely Disappointed with the Care My Cat Received brought my cat to this hospital because she was having trouble breathing, hoping to get real answers and help. They did several exams and told me there was "something" in her lungs, but never gave me a clear diagnosis or explanation of what that meant. When I asked if they could prescribe her any medication based on the findings, the doctor told me, "No, she's not clinical, so we can't give her anything." That response made no sense to me, since my cat was clearly not doing well. Instead of helping her or trying to prevent things from getting worse, they told me that if I wanted more answers, I'd have to pay for even more tests - even though they already had results showing something abnormal. A week later, my cat's condition got worse. When I called the hospital, they told me to bring her back in - which means more visits, more money, and still no treatment that could have helped her earlier. I feel very disappointed, and let down by the lack of care and responsibility shown here. They had a chance to help my cat when I first brought her in, but instead, | left with no answers, no medication, and now a sicker cat. Well, here we are, not even a month later, my cat passed away. Very disappointed, but still no one can bring her back to me.

Experiencia fantástica: PJ was under your care for 5 days (4 nights). I don't even know where to begin. Every single staff member from the front desk to the nurses & doctors were so very kind & patient with us. No matter the time I called they never made me feel as though I was bothering them or asking for something that was outside the realm of my right to ask. The updates were consistent and very informational. They never rushed us thru the call. Always took their time with us giving us time to absorb the information and formulate questions. On the occasion we had to call back to clarify - we were always met with grace and kindness. Never met with frustration or short answers. PJ was very sick and we knew from the moment they took him under their care he was loved and cared for as if he was their own family member.

Experiencia fantástica: Our husky needed an emergency surgery, and I was very pleased with the quick attention to her condition/needs, and the communication of what to expect, and throughout her surgery/recovery. They quite literally saved her life. We’re so happy to have our girl back and healing!

Experiencia fantástica: Our dog Coco had to have a big surgery that my husband and I were very nervous about, especially having to stay overnight an hour away from home. Dr Tuttle was so kind and understanding during the whole process. We had to reschedule her surgery a few different times due to unforeseen circumstances and each time the staff was so understanding and accommodating. Every person I talked to on the phone was so pleasant. Huge shout out to the surgery inpatient assistant Maddie who sent pictures and the sweetest video of our Coco while she was recovering overnight. It eased my anxiety so much knowing that someone so kind was caring for my girl. I hope we do not need to come back, but if we do, I know we will have a great experience!

Experiencia fantástica: I want to thank all of your team for everything you did for my cat Loki . You all took the time to explain everything and did so with care and understanding. He went in a pretty sick boy and had to spend almost a week there. He is back to himself the last few days and has had positive results for follow up appointments. Thank you ALL again . You were so kind, informative, and caring (which shows through your work) . Loki thanks you too ❤️‍⬛

Experiencia fantástica: Amazing staff - very kind, caring and helpful. Great follow up the next days after a procedure. Just an overall great experience with our sweet dog. Second time here and just as impressed as the first!

Experiencia fantástica: MVS is always very communicative and up front about what to expect. We felt the staff truly cared about our dog and gave him not just quality care but affection and love. Thank you for taking such good care of him!

Experiencia fantástica: They absolutely care for your pets well being and health along with comfort. They have highly professional and kind employees to guide you through every step of this stressful process. We brought our cat to 3 different vets before bringing her here, and all places either rejected her for being “too mean” or not emergent enough. When we arrived here we met with a veterinarian within 20 minutes and came up with a game plan to get her healthy. They kept her as stress free as possible which we really appreciated. Thank you!!

Experiencia fantástica: Our dog Mel tore a ligament in her hind leg. We were very concerned about the entire process and visited several veterinarians to get their opinions. MVS was definitely the right choice for us. They helped us every step of the way, always providing clear and objective information. They were also very transparent about the cost of the procedure. I would definitely recommend MVS to anyone.

Experiencia fantástica: My sweet boy had emergency surgery over the weekend and every single staff member who helped us was so kind!! They took extremely good care of my dog and of me too. I’m very thankful ♥️♥️

Experiencia fantástica: I’ve been to Madison twice now, and I absolutely loved the first doctor I saw, Dr Custead. I also came back with another cat of mine, and saw Dr McDaniel. Today Kristen also helped me over the phone, and she was so helpful and patient. I love all the vet techs here too; they’ve been so willing to take the time to explain all the options, and they’ve been very considerate about the cost. Especially my second visit, I appreciated any effort that was made to be patient and kind; I didn’t want to talk about it in person, but I was bringing in a cat that belonged to my sibling who passed away. You never know when someone really needs you to be kind, so thank you for being patient with me on a day when I really needed that.

Experiencia fantástica: The facility was very friendly, courteous and empathetic. They quickly got Oliver, my cat, into treatment for life saving measures with a blood transfusion and discussed many variables during this process. The Dr or vet tech, informed me a long the way, after I left Oliver in their hands, as to how he was doing after various treatments. I like the fact they offer a payment plan if the need arises. I definitely would travel 2 hrs back to Madison for trusting care.

Experiencia fantástica: Everyone was kind, compassionate and very professional. I feel that Tinka received the best care possible. I appreciated the updates twice daily regarding both her medical condition and occurring charges. I felt well informed of the treatment plan and encouraged to ask questions. You are all wonderful and we thank you from the bottom of our hearts for the excellent care you provided our sweet Tinka.

Experiencia fantástica: You have an amazing team of friendly, efficient and professional people. That started with the first call, then the front desk, then the check-in tech, then with each of the doctors. For a 24/7 emergency clinic, the MVS prices are quite reasonable.

Experiencia fantástica: The staff was uniformly kind, helpful, efficient, and caring. They took the time to make my dog and I comfortable and provided information and recommendations clearly. Thanks for making a scary situation much less so.

Experiencia fantástica: I would like to express my heartfelt gratitude for the incredible care you provided to our beloved cat Waffle. Your team's kindness, compassion and professionalism made a challenging time a little more bearable for us. From the moment I arrived, it was clear everyone at MVS genuinely cares about the animals and their owners. I would highly recommend your team to anyone seeking veterinary care, especially in an emergency.

Experiencia fantástica: Every staff that encountered my cat treated her with so much kindness and love. I cant thank the staff enough for the amount of care and support they gave my kitty. I 100% trust them and would come back!

Experiencia fantástica: We appreciate the professionalism of all the staff and how welcoming everyone is. Dr. Kaylyn McDaniel explained everything to us so we could understand our puppy’s diagnosis. We’re so grateful to have access to specialized veterinary care for our puppy.

Experiencia negativa: Horrible experience. Multiple mistakes were made and bad medical advice was given. Multiple disconnects between the various departments. My dog was sent home in total distress and passed away. Stay away!!!! Dr. Finstad said reimbursement of some expenses would be considered and they would get back to me.- no one called. I emailed a care coordinator and she said she would forward my concerns. I reached out to her again and she longer employed there. I have reached out again and they really are not very caring.

Experiencia fantástica: Thank you so much for caring for our dog Beau. All the staff were so nice from the moment we walked in the door. Dr. McDaniel and Molly were very thorough. Both took the time to listen to us and make sure all of our questions were answered. We also had all the information for the services that were going to be provided upfront, from the explanation of each procedure, how the day would go for our dog as well as costs. We traveled over 2 hours to see a specialist and would do it again in a heartbeat. Highly recommend them!

Experiencia fantástica: I have visited Madison Vet Service 3x for cat care in the past year and have only praise to give. Their customer service is amazing and the vet care is beyond reproach. Given it is emergency care, I feel that their prices are reasonable. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Experiencia fantástica: I ran in there with my 8month old puppy dying. You all were so kind, polite and honest with me. He's home none and healthy all thanks to your hospital!! Thank you for saving my beautiful boy!!!

Experiencia fantástica: The entire team was wonderful to deal with. Thank you so much for caring for our beloved dog, Frankie. A special thanks to Dr. Cava who provided excellent care to Frankie for two days and Dr. Kassner who did the exam and intake discussion with me and really impressed me with her knowledge and kindness at 2am. Thanks to all the support staff as well. I’ve never had a better vet experience. Well done.

Experiencia fantástica: We truly appreciated the level of kindness & concern shown for our Great Pyrenees, Theo. The staff was great from the front desk thru the vet. Thank you so much!

Experiencia fantástica: Everybody was so kind, sweet, and helpful. Bella was well taken care of. The surgeon explained the surgercial procedure really well, and shared his post op expectations in terms of recovery, but also what's expected of us to ensure a speedy recovery. Of course, nobody wants to take their fur baby to a hospital, but when you must, this is the place to go to. The 2h drive was well worth it.

Experiencia fantástica: We cannot begin to say how impressed Mert and I were with the quality care for our dog, Winston. His illness of severe pancreatitis brought unbelievable levels of stress and concern to all 3 of us. Yet, when we walked in the door, everyone we met there, from the receptionist to the veterinarians we talked with were compassionate, kind, gentle with Winston, were patient with all of our questions, and we could go on and on with praise about how we were dealt with. We will absolutely recommend MVS to everyone we know. We are so grateful that you are in Madison and have THE BEST personnel we have ever had over our 30 years of experience with with other veterinarian clinics with our dogs. Truly! All of you are amazing people. Thank you so very much from the bottom of our hearts!

Experiencia fantástica: Having had animals my entire life but relatively new to having dogs, MVS has been such a breath of fresh air in helping me with my fur babies. Everyone is so kind, caring and professional. When I walk in the door I don’t feel like just a number as I have at other emergency vets. MVS has provided surgery services for us as well and I will never go anywhere else if future services are needed. We drive an hour to their location and it’s 100% worth it. HIGHLY recommend!

Experiencia fantástica: I appreciate the considerable time that the MVS team took to evaluate Daisy during our visit at MVS as well as the follow up calls. I could tell how much Daisy's well-being, and mine, meant to the staff. The peace-of-mind was worth the long drive and investment in her care. Thank you.

Experiencia fantástica: Thank you so much for taking care of my fur baby! The team was able to get me in quickly and were communicative, kind, and compassionate. Odin had an unexpected urinary blockage, and they detailed our options and gave an itemized price estimate. They let me call for updates and visit him during his stay. Odin stayed in a clean, comfortable, and quiet area for his stay. My pet’s care actually came in below their original quote, because he recovered quickly. Thank you for taking care of Odin!

Experiencia fantástica: we had to bring our dog vada in during an emergency, and i can’t say enough good things about this clinic. from the moment we walked in, every single staff member treated her with compassion, patience, and urgency. they explained everything clearly, kept us updated, and truly listened to our concerns instead of brushing them off. vada was scared, but they handled her so gently, making sure she was comfortable and closely monitored. the neurologist took the time to explain our options in a way we could understand, and even though the situation was stressful, we felt reassured knowing she was in the best possible hands. what stood out most was how thorough they were running the necessary tests quickly, starting medications right away, and making us feel like vada was a priority every step of the way. even though we’re still waiting on certain test results, vada is home now, comfortable, and being treated in the meantime. we left feeling incredibly grateful for their knowledge, care, and the peace of mind they gave us.

Experiencia negativa: I wish I could say my experience at Madison Veterinary Services on Royal Road was a positive one, but it was heartbreaking. My dog was in visible pain, and we waited for over two hours with no updates, no check-ins, and no reassurance. While we sat there, helpless, I could hear and see interns gathering in the operating room for another case — meanwhile, my dog’s suffering seemed invisible to the staff. I understand that emergencies happen and that veterinary work can be unpredictable, but compassion should never be put on hold. All it would have taken was someone stopping by to check on us, to explain what was going on, or to offer even a small comfort. Instead, I felt ignored, and my dog endured unnecessary pain while we waited without answers. I’m sharing this because I know every pet owner deserves to feel that their animal is a priority when they’re in distress. Sadly, that’s not how we felt here.

Experiencia fantástica: You guys were simply amazing. Everyone was so nice, helpful, and extremely knowledgeable. Your facility is top notch and I will always recommend people go to you. I cannot thank you enough, you saved my best friend who was knocking on death's door. Again thank you from the bottom of my heart. 10 out of 5 stars