Emergency Veterinary Hospital

Experiencia fantástica: We've had two of our animals seen here. We've experienced great care and communication. Options were presented and time was taken to ensure that the best decision for our animals were made. Great appreciation to this Emergency Veterinary Hospital and the doctors and staff we have worked with.

Experiencia negativa: We took our dog to this facility and right from the start the girl at front desk seemed to “not care” at all. We had to repeat our name and info multiple times and when she printed paper it was still wrong. Fast forward, they took our dog back and put us in a private room, I have been to multiple emergency vets unfortunately over the years and this has never been done before, but the vet tech came in said vitals were fine and doctor would see us soon, we proceeded to sit there for 2 hours without an update, so I went up front and then was relayed false information regarding tests done on our dog that we had not been updated about, then 2 mins goes by and another girl says that tests were in fact not ran. But then couldn’t give us a solid time line on when we would be seen, so we opted to leave because we were frustrated with service, I understand that some animals had more critical conditions but at least keep pet owners updated throughout the process instead of sitting them in a room and not saying a single word. Upon check out the same girl from front desk basically threw the clip board and paper in my fiancés lap and said sign this please and we can release your dog. ALL IN ALL! Please think twice about using this service. It might be more beneficial for you to drive an extra 15-30mins to different location rather then give this place the business as they seem to not care and are very “unorganized” and very “unprofessional”

Experiencia fantástica: This place is top notch care. The prices are astronomical but my poppers is totally worth every penny. They care for your pet as if it were their own. Their staff is super great and they gave Stella the best treatment I have ever seen. I will use them forever!! This is her last night laying in her bed with her toys. She is still in recovery from her broken paw but she is doing so good! Thank you to this wonderful team!!

Experiencia negativa: This vet let my mom’s dog out on a slip leash and he got loose and got run over by a car in their care. My poor mother is devastated. They never should have let him outside, and even if they were going to, they should have ensured it was secured. After this happened, they refused to speak with us. They told us management would call. They wouldn’t even have an informed provider explain their cremation services. The poor receptionist had to try to explain the options which she didn’t even know thoroughly because no one else from the practice would talk to us. I can’t overemphasize the negligence, and then they didn’t even take responsibility for what they did. I wouldn’t recommend this vet to anyone.

Experiencia fantástica: Very kind, compassionate, and professional. Our family had to make the very difficult decision to euthanize our beloved dog and the staff here made the process as easy and painless as possible. We appreciate the respect and support they gave us and our pet through this process. Thank you again for taking care of our sweet boy Titan.

Experiencia negativa: I brought my 5-month-old kitten here after she swallowed a shoelace. She had vomited up most of it, but about 2 inches (including the aglet) were still missing. We knew she had eaten it within the last two hours, and she was acting completely normal. From the beginning, I explained that string and fabric typically do not show up well on X-rays and that this had happened before under nearly identical circumstances. In the prior incident, my regular urgent care vet induced vomiting within the same timeframe, which directly resolved the issue without imaging. At this visit, I was told X-rays were required first to check for a blockage or to visualize the string. Ultrasound was mentioned as an alternative, but induced vomiting was not presented as an option. As expected, the X-rays showed nothing, and they confirmed she was acting normal, which aligned with what I had described. The visit took over two hours and cost $366. At my usual urgent care vet (which was closed at that time 9:30pm), the assessment and induced vomiting previously cost about $200 and addressed the issue directly. More importantly, I left this ER visit still uncertain whether she ingested the remaining piece, since string would not appear on X-ray and vomiting was never attempted. Even attempting induced vomiting first, and escalating if needed would have provided clarity and peace of mind. What stood out most was that the care felt protocol-driven rather than personalized. The specific context; recent ingestion, no symptoms, and prior successful treatment, did not seem to meaningfully influence the plan. Medicine, for pets as much as for people, should involve clinical judgment tailored to the individual situation rather than a rigid sequence of steps. I will continue to use my usual urgent care vet whenever possible. However, for true emergencies in the future, I will likely seek a different emergency veterinary provider.

Experiencia fantástica: I brought my cat here for an ultrasound. I was able to make a next day appointment for the ultrasound without an emergency visit. The price I was billed was less than what they had quoted, which was substantially less than a few of the other emergency vets I had called. Unfortunately the outcome for my cat was not good. But everyone I dealt with was very kind and I felt confident that Snaggle Gus had received great care.

Experiencia fantástica: We took our sick, senior cat here for a semi-emergency. I called a couple of times first, everyone I spoke to was kind and seemed knowledgeable. When we arrived, they took our Ginger back immediately and got her triaged. After getting Ginger's history, we were told it would be a little while as they were busy and had some critical patients. Eventually, the vet came in and discussed Ginger and we agreed to leave her overnight so an endoscope could be performed the next day. Throughout the following day, we received multiple text updates on Ginger's condition, as well as a phone call from the vet that did the endoscope. Communication was great, after the call they continued to text updates and even answered questions I had a few days after discharging Ginger, who is doing great now. One additional note: many of the emergency vets in our area have either closed or stopped being open 24/7 because they can't find staff to work the overnight shifts, including doctors. When an emergency hits at night (we arrived at 11 PM), I expect it to take awhile - especially if the vet is dealing with critical patients. So, yes, we were there for a while but I expected to be, and I didn't feel like it was excessive or that we were forgotten about.

Experiencia fantástica: Staff was very compassionate and helped us by scheduling a CT exam quickly and provided extensive, timely results. While the news we received was sad for our young cat, they did a great job at helping us determine the next best step for our sweet Willow. Prices were reasonable considering the technology involved and level of expertise needed to interpret.

Experiencia negativa: We took my dog in to the Emergency Veterinary Hospital yesterday after he injured his leg. Since it was on a Sunday, his regular vet office was closed, so we chose this clinic since it was open 24 hours. We went in the the office, and after standard paperwork, they took my dog in the back "so they could keep him for observation". I have had dogs my whole life and never knew of any vet clinics who did this, but I obliged. They then put my mother-in-law and I in a private room (which I don't know why my dog couldn't be with us), and left us in there for hours. I would periodically come out to check up on my dog and they would give me some answer saying that they had "critical cases" before us. I only saw two other people come in after us, and their dogs seemed okay, with the exception of one animal I saw carried out to its owner in a box, deceased, which was traumatizing. After 4 hours of waiting, a vet tech FINALLY came into our room (at this point it was 9:45PM), and told us she could try to Xray my dog, but depending on the "critical patients that might come in", that might take 30 minutes, or it could take hours more. I asked if the doctor had seen my dog, and she gave vague answers. I finally lost patience and asked for my dog and I wanted to leave. I luckily had dog pain meds from a previous incident so was able to keep him comfortable until I got into my regular vet clinic this morning. I feel like this Emergency Vet Hospital take the dogs as collateral so people can't just leave the facility. I also feel like there was not a doctor on site, because in the 4 hours we were there, I never once saw anyone except the 3 vet techs. Please be wary of this place.

Experiencia fantástica: Dr Levy is fantastic! Very knowledgeable and kind. Rachel was also awesome! Thank you so much for helping my babies!!!

Experiencia fantástica: My dog ate a bag of nutella cookies. Brought her in and they induced vomiting promptly. We did not need to wait to see the vet otherwise I got the impression we would have been there another 2 or 3 hours. Policies were clearly stated up front. Cost was a little over 200 bucks. Staff was professional. Thankful to have this business in our community.

Experiencia fantástica: We had 3 emergency visits with our dog in recent weeks. The people at this practice are very caring and professional from the front desk to the technicians and the doctors. When our boy was admitted they texted updates and photos during the night. We would not hesitate to recommend Emergency Veterinary Hospital for any pet emergency.

Experiencia fantástica: Our dog had a severe allergic reaction. Her eyes and mouth had massive swelling she had hives on her trunk and legs and was vomiting. The emergency vet near us would not see her because they were at capacity. We drove 45 minutes to Ann Arbor and they took her from us immediately and gave her steroid and Benadryl injections. They observed her for 2 hours and sent her home with steroids. We were both surprised at how affordable the visit was. We thought we would pay triple what we did. Dr. Brown ( I think that was her name ) was wonderful and answered all our questions. This place was awesome

Experiencia fantástica: Staff was very patient, understanding, and kind. They worked quick to get our ferret the help she needed. We were blubbering messes and they didn’t treat us like we were crazy, they were so comforting. They understood our financial strife, and explained to us which tests would tell them the most info and they really worked with us. They sent us home with a couple of meds, advice, and some food. In just a day, our baby was feeling much better and now she’s back to her normal healthy self. They even called to check in on her.

Experiencia negativa: Very dishonest I live 2 and a half hours away I talked on the phone with them before going about pricing and if they take payments.. they gave a low quote and they take payments.. We took the ferret there for surgery at 7:00pm they called my 17 year olds phone number 11:40pm that night demanding 2,000 right now or they would not help!! I ask about payments they said no 2,000 NOW.. so I got a credit card out and paid.. next day around 12:00 pm they said the ferret was in such bad shape I may not want to complete with surgery So I said ok.. They went on to say if I want him creamated I need to pay another 550.00 Before his ashes would be sent. SMH HOW LOW LIFE

Experiencia negativa: I was pretty upset with this place after they misdiagnosed my cat twice. He was having trouble walking and they assumed because his bladder was full that he was urinary blocked and that's why he couldn't walk. Luckily, he peed before they put a catheter in him. Then, they said that he was constipated and that's why he couldn't move around well. Turns out, he just hurt his back playing outside and needed to take it easy. They told me this 1000$ dollars later after a second veterinarians opinion. So, it seems to me there are some incompetent vets here but not all of them and they really are trying to do their best under a lot of pressure.

Experiencia fantástica: I want to give a shout out to Dr Jayne and vet tech, Michelle!!! My bird started stargazing after a night fright. I had to cancel his apt at his regular vet in Ohio because of the snow and wind and don't like tge drive on 23 during this weather. I took him to EVH, and we had to eliminate liver issues before starting him on anti-inflamatory. I know that vets aren't fans of drawing blood on tiny birds, but Michelle assured me she could do it, and she did it, with no trauma to my bird. I hope she knows how grateful I am for her expertise because I admit, I was worried. It all went well and he got his pain meds, hopefully, on the rd to recovery. I appreciate their patience with putting up with me. He's vocalizing and a bit better, already. Here he is, 2 1/2 hours after his pain meds Lynne

Experiencia fantástica: EVH was recommended by my vet in Brighton for an emergency. The staff were fantastic and took excellent care of my dog. They gave continuous updates and explained everything they were doing. They gave reasonable cost estimates and were very thorough with the follow up instructions. I would definitely recommend them.

Experiencia positiva: I took my 3 year old greyhound there as an emergency pt with a GI bleed. turned out to be a life threatening syndrome. the staff all reacted to Kyle very quickly and took him in the back to be seen and treated with me yelling do everything you can please!! a tech took me to a private room and took my information down. everyone was kind and professional. I know he recieved excellent care. After a few hrs Kyle was sent home with meds and a diet restriction. He is healing and plays like he did before he got sick. The team that worked with Kyle were professional and competent. Dr Patrick Hunt was very personable and explained things well. I highly recommend this hospital!

Experiencia fantástica: Got us in quick and the staff was all around amazing!! We were given an explanation of everything they did and the cost. Our dog even loved them there! I’ll never go to another emergency vet!! They are the best here! Highly recommend

Experiencia negativa: I truly wish I could give zero stars. This was one of the most frustrating, emotionally draining, and disappointing experiences I’ve ever had with a veterinary clinic—especially one that claims to offer emergency care. I brought my dog in during what was clearly a serious situation. She was lethargic, not eating or drinking, losing weight, and clearly not herself. As any pet owner knows, when you go to an emergency vet, you are already scared, exhausted, and desperate for answers. Unfortunately, this clinic took full advantage of that vulnerability. From the moment I arrived, everything felt disorganized and dismissive. I waited for hours—late into the night/early morning—with little to no communication. No one explained what was happening, what the plan was, or how long things would take. I had to repeatedly ask questions just to get the most basic information, and even then, most of my questions were either brushed off or left completely unanswered. Despite paying a significant amount of money, I walked away with no real answers, no clear diagnosis, and no sense that my dog was actually helped. Tests were vaguely referenced, but nothing was explained in a way that made sense or felt thorough. I was essentially handed a bill, given minimal information, and sent on my way—still worried, still confused, and still without help. What upset me most was the complete lack of compassion and accountability. Emergency vet visits are not cheap, and I fully understand that—but when you’re charging premium prices, the bare minimum should be communication, transparency, and genuine care. Instead, I felt rushed, ignored, and treated like a transaction rather than a concerned pet parent seeking help for a sick animal. To make matters worse, I left feeling like my time and money were wasted, and that I now had to start all over again somewhere else just to get proper care. That is not what anyone expects from an emergency clinic. If you’re considering this place, please think twice. When you’re already stressed and scared for your pet, the last thing you need is to feel scammed, dismissed, and left in the dark. I regret coming here and would not recommend this clinic to anyone looking for genuine emergency care, answers, or compassion. To reply to your comment: I am not disputing the timeline of events outlined in your message, nor am I disputing that treatment options, financial limitations, and discharge were discussed. My concern—and the reason I continued to ask questions—has been the lack of clear, understandable explanations regarding Hazel’s care. While documentation may reflect that information was “reviewed” or “provided,” that does not mean it was explained in a way that was clear, complete, or responsive to the questions being asked. Repeating timelines and chart language does not address the core issue: I was seeking clarity, not challenging authority or attempting to escalate conflict. At no point was I informed that questions could not be answered, nor was I advised that continued requests for explanation would jeopardize our ability to receive future care. Instead, my attempts to understand what was done and why appear to have been characterized as escalation, and the veterinarian–client relationship was terminated rather than those questions being addressed. This is the heart of my concern. Terminating a client relationship in response to reasonable requests for clarification creates the impression that care is being withdrawn to avoid further explanation, rather than to preserve professionalism or safety. This correspondence is not intended to escalate matters. It is intended to document that my actions were focused on understanding my dog’s care, and that clarity was never adequately provided.

Experiencia fantástica: I want to thank the entire team at Ann Arbor Emergency Vet for the incredible care they provided to my 10-year-old Dalmatian this past weekend. She began showing symptoms concerning for a possible GI bleed late Sunday night, and as things progressed, I didn’t feel comfortable waiting until her primary vet opened in the morning. From start to finish, the staff were patient, kind, and completely reasonable. They explained our options clearly and never made me feel pressured or guilty for wanting to stabilize her and then take her primary vet later that day given several co-morbidities they we are already managing. Wait times were very reasonable for an emergency clinic, and while I had braced myself for the worst in terms of cost, it was actually much more manageable than I expected. Overall, the care was 10/10. If we ever face another urgent or emergent situation, I would not hesitate to return.

Experiencia fantástica: Couldn't ask for a better experience at an emergency vet. The truly care about what's best for the pets here. Will be my go to for emergencies, and would recommend anyone bring there pet here.

Experiencia fantástica: I’ve taken my dog twice and my cat once. All 3 times were for open wounds and all 3 needed stitches. Total time was under 8 hours each time. It took about 5 minutes to check in, less than 30 minutes to triage them, and then a hour to get a call from the doctor. After 2-4 additional hours I had my pet back and all fixed up. The staff were friendly, professional and knowledgeable. All the visits were during weekends or a holiday and the total cost for each individual visit was under $600 (including meds for after care). Great place all around and couldn’t be more thankful to have a place like this around.

Experiencia negativa: Would give 0 stars if that was a option. They told us they would call with updates and we had to call them because they never called us. Out of 3 days stay. They quoted us one price then another then charged us over 1100 from what we discussed as we went along with their services. We were told it was around 1700 and we had already prepaid 1200 so our total should have been between 500 and 700. And upon coming to pick up they fought with us saying we owe 1400 on top of the 1200 we already payed! This place is a scam! They did repeat testing that they said she didnt need I will never come back here again!

Experiencia fantástica: Dr. Levy treated us and our sweet chinchilla with care and respect. Her passion for her work and strong knowledge base was clear from the start. While our chinchilla unfortunately did not make it I am confident that Dr. Levy and her team did everything in their power to care for her. Would certainly recommend.

Experiencia fantástica: I brought my guinea pig here to be put down. The staff did an amazing job at validating my feelings and taking good care of her. She lived to be 8 years old and I really appreciated how much care they gave her.

Experiencia fantástica: I highly recommend! I've never had to make an emergency appointment for my dog before and they made it simple. They made a bad experience wonderful! When I went to pay I was so nervous because it was an emergency appointment and normally emergency visits are outrageous. In this case it wasn't and more affordable than if I would have taken my dog to our primary veterinarian. The facility is also a bonus. You have your own room while waiting. The facility was very clean and they also provided complimentary beverages.

Experiencia negativa: I took my dog to this emergency Vet because she needed some IV fluids. I told the intake person that she was having a procedure in the morning at my regular vet and that she hadn't been drinking anything She said they needed to evaluate her first and that they would take care of her told me somebody would see me shortly ?? 3 hours in nothing i went to talk to intake person they said again someone would come in to see me in a few minutes 1 hours later someone finally came to talk with me i ask how was she doing after the iv the person said we didn't give her one and nothing to drink the doctor need look at her first before giving her anything so i asked what did you do her response was i have been monitoring her and the doctor would get a plan together soon..... I finally was done and demanded my dog back and went on my way but they wanted to make sure I signed a waiver saying I took her. I would steer clear of this place very unprofessional.

Experiencia fantástica: These people are angels, we took Our cat Loki, we knew it was his time to crossover they offered a health check, but when we declined due to his condition, they did not make us feel guilty about moving forward with the humane thing to do. We highly recommend and appreciate their empathy with our situation.❤️‍⬛

Experiencia fantástica: My parakeet had an emergency this hospital is amazing! The staff was all so kind and supportive. My number one place to bring my pets especially in an emergency. Thank you all so much for making a horrible situation easier to go through.

Experiencia fantástica: We never been here before until a few weeks ago we had a emergency with our boxer. Was in and out with a diagnosis. Last week we had to make the difficult decision and they were professional and very thoughtful in that tough time.

Experiencia fantástica: My mother and I took her teacup poodle in because she was having trouble breathing. She's almost fifteen years old has lots of health problems. But that night we knew on the way there.As she was gasping. For air the time it took to get from Pinvkney.Michigan to Ann Arbor michigan was dreadful. We got there to find out that she had a heart murmor and her trachea was collapsing every time she took a breath. Needless to say , we did the unthinkable and we had her put to sleep peacefully in my arms. They were so kind to wrap her up in her blaket and her in a nice box , so we could take her home for her burial. I want to thank them for their wonderful hospitality and carrying and understanding the emotional moments we were going through at that time. Thank you for being open 24 hrs. I completely recommend them for Late nights tough times and you don't know what to do call them. Bless your hearts ❤️

Experiencia fantástica: Genuinely the best emergency veterinary clinic out there. My mom is Dr. Ruland (the owner) and she told me not to write this review because it’s of course biased, but I do actually have a crazy story, and since I get to see behind the scenes I have a better understand of how the clinic works. My cat had some severe issues throughout his life, and he would’ve died sooner if not for Dr. Ruland’s amazing veterinary skills. He had diabetes which affected him most of his life, and because of it he entered multiple organ failure TWICE. Yet, despite all of this, my mom was able to save him both times. He sadly passed from a really aggressive brain tumor, but because of her work, he was able to live to almost 13 years, which for a diabetic cat is insane. I also would like to say that behind the scenes whenever I am there, there is never any laziness. I am genuinely impressed how many patients the clinic can handle, and almost if not every employee loved working there. Still with all of the chaos, the client interactions I see are always so kind, I never see anybody leaving in a sour mood. But it is an emergency clinic, there are going to be a lot of emotions, and EVH does such a good job of helping these people with those emotions. Also, Dr. Ruland does so much for this clinic. She is the most hardworking person I have ever seen, and is always thinking of ways to help her clients, employees, and most importantly, the animals. I cannot emphasize enough how hard she works. She sacrifices so much for the clinic, and she genuinely loved veterinary medicine (which makes for a great doctor), and she is extremely knowledgeable (to someone who doesn’t know that much about veterinary medicine) Love you mom, keep up the hard work!

Experiencia fantástica: We've always had a good experience with the staff and vets here. They're always very compassionate and as timely as possible and they do a thorough job. No one likes going to the emergency vet, but if we have to go, this is always the one we go to because they do a great job.

Experiencia fantástica: My parents brought our dog in to EVH last week due to rapid breathing and whining that we thought was due to him being in pain from a previous on going leg injury. The tech talked to us about his health history and behavior and answered questions we had. She let us know what kind of tests they were planning to run and that they wanted to focus on reasons for his rapid breathing before addressing the pain in his leg. The vet came in, Dr. Hunt, and spoke to us about what they found from the tests. We were devastated to find out that he had fluid around his lungs and there were tons of rapidly growing tumors in his lungs. He discussed our options with us, which unfortunately were limited due to the progressed state of the tumors. He also answered questions we had and explained that unfortunately, cancers and tumors in animals can progress rapidly like this in as little as six months. We made the hard choice to say good bye to our beloved dog. They set us up in a private visitation room where they had treats and other items available to give him, letting us spend as much time as we needed in there with him as we said good bye. We are heartbroken. Saying good bye to a pet is never easy but it's especially hard when it comes out of no where. The staff, tech, and Dr. Hunt were all very kind and patient with us during our visit. Our pets are family and we feel they took excellent care of ours. The only thing I wish could have been different was if we were able to wait with him in a room, whether in a larger room with others or a private room. I understand their reason for why we couldn't, it's just something that would have meant a lot to us if they were set up differently. (On a side note, there are a lot of reviews/comments about them being over priced. I had similar services done when I had to say good bye to my cat at her primary vets office here in Ann Arbor last year and the price was double. My parents live in Brighton where their primary vet is and we were all surprised the bill was not much higher. )

Experiencia fantástica: Thanks for taking great care of Zeus in his final hours.

Experiencia fantástica: I am very thankful for EVH and their help despite what was a very busy night. My dog went into respiratory distress- struggling to breathe and breathing fast. I called another hospital and they were busy; I called EVH and they gave us directions and scooped up my Dee Dee soon after walking in. Big kudos to Dr. Hunt and his clear education, and staff for being open to my calls for updates! Thanks for what you do!

Experiencia fantástica: In a span of 4 or 5 weeks last summer, our kittens (Greg and Tuppanie) developed a rare intestinal condition, and Dr. Hunt at EVH handled their cases. He went above and beyond for both of our kitties who needed complicated surgeries and was incredibly caring and competent throughout the whole process. Thank you Dr. Hunt, and the rest of the vet team at EVH!!

Experiencia fantástica: Thank you so much for the exceptional care you gave Obie . The communication was great , getting updates along the way . Atlas was very helpful , she explained everything and was very reassuring . Thank you so much , Nanette and Obie wan kanobe

Experiencia negativa: Euthanasia is meant to be something peaceful and personal and my last memory of my pet alive will forever be tainted by the experience I had here. I expected professionalism from staff, not a complete lack of urgency despite calling ahead. Instead of telling me I "should have filled out the paperwork we told you to over the phone" you should have been taking my gasping for life baby back to be taken out of his misery, AND we weren't told about any paperwork over the phone. He almost passed in the lobby, gasping and choking while we begged to be seen. Just for them to give us a room and come ask for ALL of our information again that we had just given at the from desk BEFORE they could help him. Med assistant starts getting snippy with us for being upset about how things are being handled. Add another 10 minutes of my baby gasping for air. And then taking him in a hurry because you're angry so we can't even say goodbye without yelling? Just because he was small aka not a cat/dog doesn't mean he didn't deserve a speedy and gentle passing. I have had rats for 8 years or longer, I work closely with other veterinary professionals. there are no excuses for any of this. We were not even offered a chance to speak with the vet.

Experiencia fantástica: I wanted to review the excellent staff at this Emergency Vet Hospital. Dr Jayne Teets her vet tech Michelle were so kind to my husband and I during a difficult time with our boy Zeke. We chose to give him peace and they were so kind and caring. Not the result anyone wants but instead of offering tests and false hope they guided us to the decision we needed to make. Dr Teets truly cares for those in her care and it shows from the front desk staff the entire team thank you for making a hard decision easier knowing we were giving our baby peace.

Experiencia fantástica: This place is excellent! Kind, knowledgeable and compassionate professionals who truly do their best to deliver the best care to all animals. Fairly priced services as well.

Experiencia negativa: I used to feel a lot of relief that there was a 24/seven emergency vet down the road just in case anything ever happened, but after being informed by my primary veterinary office (ranked one of the best in the county) notified me that this location will not treat my pet without having records from my primary first….but I come here for EMERGENCY care only!? It may not be possible to receive records from my primary veterinary office in the middle of the night. Seems like a CYA business decision that will waste time and delay treating a sick pet.

Experiencia fantástica: We recently brought our dog in after hours when he was experiencing a bad seizure. They rushed him in the back but sadly he was beyond help. The compassion and care the staff showed for us was extraordinary. Dr. Super was so kind. They made a very difficult night just a little easier. Every step of the way they treated us so well. I can’t recommend them enough if you do need them.

Experiencia negativa: Came in and had to tell the check in staff several times why we came. They took my dog back and after waiting for 2 hours another gal came to ask why our dog was there. After another hour we asked for a status update and couldn’t believe how rude the desk lady was. Decided to leave. Do yourself a favor and go to MSU or anywhere else. No care is better than their care.

Experiencia negativa: Came in and they said there is a 6 hour wait, so we ask for our animal back and they said we have to sign an AMA and so they said after the thing they were doing they would talk to us. After sitting in a room for 3 hours they come to speak with us and leave! WE COULDVE WENT HOME INSTEAD OF SITTING IF YOU HADNT DECIDED TO MAKE DECISIONS BEHIND OUR BACKS!!! We never said yes to anything!!!!

Experiencia fantástica: Our cat was hissing and growling anytime anyone came hear her yesterday and would cry in pain. We took her in at 10 P.M and we got amazing service the whole time. Guy at the front desk (sadly can’t remember his name) was super nice welcoming us in, and seemed very caring towards us. The technician, Aurora was very sweet and answered all questions we had. Dr. Hunt came in and let us know everything that was going on and what the plan of action was, extremely nice and very polite. The whole staff was very professional, caring, lived up way past our expectations and gave our girl the best care. She was diagnosed with a UTI and they sent us home with everything we needed. If you want an amazing staff taking care of your fur baby, this is the place to go. Picture of our girl today after being in so much pain. Feeling great now and cuddling her catnip thanks to this place! Will never go anywhere else if we need services in the future!❤️

Experiencia fantástica: While going here was obviously not a good day. And sadly our cat didn’t actually make it there, he passed on the way here. They were very kind and provided us with kindness and support when we needed it. They even provided us with a clay paw print free of charge. Thank you for your kindness.

Experiencia fantástica: Our dog Ginger had an unexpected fainting episode tonight, and with nothing else open, we made the drive out here. Although they were a bit busy, the entire staff was wonderful and made sure to take care of our old lady! Special shoutout to Sydney and Rory (sorry for any misspellings) for being super sweet and helpful with our pup. Ginger usually hates going to the vet but after a bit of fussing and fighting she gave in to you guys which is a huge compliment! Thank you guys again. I would highly recommend going here to anyone with any medical emergencies that your pet may be experiencing!

Experiencia fantástica: First and hopefully last visit here. Just hoping I never have to bring an animal back for an emergency. But if I did this would be my first choice! Had a scare with my tiny 2.5 lb dog. Thankfully they helped my baby and everyone was great! Special thanks to Rory ❤️ She was amazing! Definitely has a heart for animals and they are lucky to have her!

Experiencia negativa: Our beloved dog became quite ill early Thursday morning. We took him straight to this emergency hospital where we were told it would be a 6-8 hour wait before he could be assessed by a vet. The unfriendly lady at the front desk didn't even look at him. We left and waited 30 minutes for our regular vet office to open. Fortunately they took him in as an urgent case. He was critically ill and died less than 7 hours later. The slogan of this hospital is "We'll be here when you need us most." What is the point of a 24/7 emergency room when you cannot get an immediate, quick assessment to see how seriously ill your pet is and so they can triage cases?

Experiencia negativa: I wish I had trusted my gut the moment I walked in. Something felt off immediately—cold energy, disorganized vibe, and a lack of genuine care. I should have turned around right then. Instead, I stayed, and it cost me time, money, and emotional stress. This place may call itself an emergency hospital, but the urgency and compassion you'd expect in a crisis were nowhere to be found. The staff seemed detached, the process was confusing, and I left feeling worse than when I arrived. If you're in a vulnerable moment with your pet, this is not the environment you want to be in. Please—don’t waste your time or money here. There are other clinics in the area that treat both pets and people with the respect and clarity they deserve. - Rude and unprofessional staff with zero communication skills. - They took my pet to the back and casually told us, “You can go home—we’ll call you.” Excuse me? What do you mean? I’m not leaving my pet behind, and why are you even suggesting that? No further explanation whatsoever. RED FLAG. - We waited over an hour with no updates. - The receptionist (Katie) told the customer after us it would be a 4-hour wait—yet never told us anything. - The entire process was painfully slow, even just waiting for an invoice. - When I said I wanted to leave, they stalled for 30 minutes before releasing my pet—who had a muzzle on the entire time! That is not ok. - I still don’t know what conditions he was kept in or how other animals were treated back there, but I know my pet had no water. It felt chaotic and uncaring. This is not a place you want to be during an emergency. If you love your pet and value transparency, compassion, and basic professionalism—go elsewhere. I hope this helps others make a safer choice!

Experiencia fantástica: This is not my first pet ER rodeo. Thank you to Dr. Cranna for treating and stabilizing my small dog last Saturday night (triage room #8) after she was attacked by another dog. Dr. Cranna was patient, kind, and professional and my dog is now doing very well. My regular vet approved all treatment and medication that was administered and I walked out paying less than the original estimate, which I found to be fair. A heartfelt *thank you* for making a horrible situation go as smoothly as possible.

Experiencia fantástica: We had to let our baby, Paws, go after having unexplained seizures. The kindness that I received here was absolutely amazing. I am so grateful for all the understanding and patience I felt here during this tough time, and I’m sure Paws felt the same. This team was phenomenal (especially for it being 3am). Thank you.

Experiencia fantástica: We cannot thank EVH enough for the incredible care they gave our baby cat, Hazel, during her time of need. From the moment we arrived, we felt reassured that she was in the best hands possible. The compassion, professionalism, and dedication shown by every doctor, nurse, and staff member truly touched our hearts. A very special thank you goes to Gail, who was so helpful throughout the entire process. She guided us with patience, kindness, and understanding, making a stressful situation so much easier to handle. We are beyond grateful for the love and attention Hazel received here, and we highly recommend EVH to anyone nearby who is searching for a place that truly treats pets like family. Thank you again to everyone at EVH for everything you did for Hazel and for our little family

Experiencia fantástica: Being a 24 hr emergency vet hospital, I know they see the worst of the worst I hope the staff here knows what a difference they make. You're a rare resource that is crucial to our community. I was able to spend more time with my elderly pets. As things progressed with their health, I was able to go in at any time of day or night and have your assistance putting them to rest as humanely and peacefully as possible and stay by their side I know it truly has to be emotionally heavy at this animal hospital, but I genuinely want to thank you

Experiencia fantástica: My 8 pound Italian Greyhound fell off the bed and landed right on her face -- I started freaking out because she was bleeding from her mouth. I brought her to Emergency Veterinary Hospital and we were seen pretty quickly. Our tech, Aurora, was so amazing and kind! She took great care of my little iggy and was super helpful. Luckily it wasn't a big issue -- she just cut her mouth with her teeth when she fell. Hopefully I'll never need to come back here, but if I do, I know my iggy will be in good hands!

Experiencia fantástica: Thank you from the bottom of my heart to EVH and their whole staff. My boyfriend and I took our baby Hazel here after calling multiple places. The receptionist Gail was so informative over the phone and made us feel so much more comfortable during a stressful time. Hazel needed an emergency surgery for an open pyometra and EVH not only provided and cared for her, but kept us updated every step of the way. They made sure that we knew we could call with any questions or for any updates at any time (which we did!), even after picking her up this morning. I genuinely cannot explain how thankful I am that we chose to come here. Thank you EVH doctors, nurses, and every staff member that helped take care of our baby. P.S. Look into giving Gail a raise- she is amazing! (:

Experiencia fantástica: They took very good care of my precious bird Katy. Very professional and compassionate in the delivery of sad news. Thank you all for your dedication and compassion.

Experiencia fantástica: This was our first experience with this emergency vet. It was the first emergency vet we have used that didn’t immediately require a credit card before the visit. The staff was very busy - the waiting room almost full. We were seen quickly and our cat was assessed immediately. The kindness and compassion shown to my two young daughters by Dr Cranna will forever be remembered. This was by far the most empathetic experience I have ever experienced at an e-vet.

Experiencia negativa: Sent a customer of mine here for a emergency....no one answered phone just sent a text back ....now they don't see sugar gliders all of a sudden sooo waste of 1 hour drive because no one answered they said they tried to save the baby but dont see how as I'm a breeder and this was a small fight and injury....this baby should be alive still shame on you ....maybe hire someone to at least answer phone calls ....ohh and just now waited again on hold for 10 mins and hung up to do review....wouldn't recommend anyone here anymore

Experiencia negativa: Jack at the front desk was the most rude person I’ve ever met. Our dog was very sick and we wanted to help her so we brought her in as an emergency and as soon as we walked in Jack had an attitude asking if we have signed in online, we already did and got her in they took her to the back and we were offered either a room or we could sit in our car. We were distressed as they told us the options either $5,000-9,000 in surgery or we could put her down for $500. In this we did not want to put her down, but also we couldn’t afford surgery and Jack was very rude with us crying and trying to figure out how to pay as she was rolling her eyes, heavily sighing in annoyance, and giving us dirty looks. Any time we had come back in after gathering ourselves she had a very rude tone with us and was always looking annoyed at us. When I had to go to the front desk to tell them we made our decision she had looked very annoyed and rolled her eyes at me when I asked for her to get our primary vet that was taking care of our dog. It was a very stressful and sad day to have to say goodbye to our dog. The back staff like Bella and our doctor were amazing they helped us through it; however, the front desk staff was not friendly at all.

Experiencia fantástica: We rushed our cat to the emergency vet after he had a severe reaction to a vaccine earlier that day. He was in critical condition. With the help of the skilled veterinary team, he made a full recovery after two nights at the hospital. I'm certain he wouldn't have survived without them. I'm very thankful!

Experiencia fantástica: I recently met with Dr. McDaniel and her team. She is very information and is easy to talk to during a difficult time. We went over all of the options and figured out a plan best for my pets needs. I will recommend to anyone looking for oncology care for their pet.

Experiencia negativa: 1st time in 2018...rude to our family, unprofessional & billed us 584.00 for NOTHING. WE ended up taking our dog to Animal Hospital on Packard. Today...New puppy was having issues..small seizures..etc...they waited until we were 1/2 hour into our trip to A2 from Adrian...and they refused treatment unless I paid the 584.00 up front. Packard for the win. DO NOT GO HERE. THEY ARE UNPROFESSIONAL, SNOBS AND THEIR VET HAS A CHIP ON HER SHOULDER...BEST ADVICE...DONT GOBHERE & TELL EVERYONE YOU KNOW NOT TO. PACKARD RD ANIMAL HOSPITAL MUCH MUCH BETTER...

Experiencia negativa: If your issue is not critical, don’t bother: you’ll be in for a really long wait. If your issue is critical, don’t expect to be able to wait with your pet, as the comfortable and well-appointed waiting area is not for customer use. Definitely don’t expect to be able to say goodbye to your beloved pet if the worst should happen. When we returned to pick up the remains of our pet, the receptionist was laughing and joking on the phone. Not a good look.

Experiencia fantástica: I was there on 8/10/25, coming from Toledo due to needing a place that was open 24 hours as it was about 12:30-1am & unfortunately, my beautiful cat Chloe passed away as I was pulling into the parking lot. I do want to thank the staff as even though I didn’t have a chance to receive emergency care for her. They did help me with next steps, offered me care, empathy through my distress. They didn’t rush me and let me have my time to visit with her which I really appreciated <3

Experiencia fantástica: The team at Emergency Veterinary Hospital of Ann Arbor was incredibly compassionate during one of the hardest moments of our lives. They treated us and our sweet dog with kindness, respect, and care, making a heartbreaking time a little easier.

Experiencia fantástica: We had to put down our beloved bearded dragon the other day. He was in a critical state when we brought him in and they rushed him back to the vet right away. Unfortunately there was nothing they could do to save him but the staff was so professional and sweet. They were so gentle and caring to myself and my boyfriend while we were grieving. They made us a print of his feet and tail to take home, which was so nice of them and made us feel like we had something to remember him by. Thank you to the vet and vet techs for being so sweet!

Experiencia negativa: This place is only worried about your money unfortunately and not your pet. I understand some emergency’s are more than others but when my dog is shaking from pain on are hard as can be floor for 4 hours they had us wait with nothing to give her. The vet is so full of herself they dope my dog up so much she’s almost falling over so I am helping her stand as she as a hurt leg and the vet goes “ if he’s not listening I’m not going to keep educating” do you have a pet of your own cuz I don’t think you do or you’d realize what I was doing. Also she goes since my dog is dope up she can now walk on the foot “ I mean she can walk on her foot” yah I wonder why she’s a dog can’t say ouch. I’m tryna help my dog stand up since she was siting and back leg problem vet goes um excuse me but what is going on I replied with did you not just hear my dog yip tryna stand up I’m here for a hurt leg and that’s why I’m here. They say 30-40 mins somehow it takes longer than a hour for x rays? No one was to friendly except the one girl that put us Ina room. She comes back from x rays I’ve nvr seen a dog paint so hard before yes it was probably side effect anxiety etc but you’d think they would tell me hey she’ll be like this for a while it’s normal it’ll be good just one of the side effects but nah lol. Also she was absolutely terrified of anyone of the workers when she came from x rays perfectly fine with anyone that came in the room before hand after x ray why she tryna hide. Where’s the x ray pictures to ain’t that kinda weird? Oh and what does $400 get you you may ask for a hurt back leg some pain kills and anti-inflammation while I am still up with my dog at 2 am bc she’s crying in pain and they didn’t even wrap it with anything but listen guys “ I mean she can walk on it” rude people only want money and don’t care about your animals at all so thank you for scamming me of 400$ while my dog still has problems I get it’s the first night but they treated it like it wasn’t nothing at all but took my $400 as smiley as can be I gotcha thank you for helping my dog continue to yip and whine cuz her back leg I guess it wasn’t “ emergency” enough for them. I wish I could say what I truly wanna say but they’d delete it. If you must go here be with your animal at all times try your hardest idk what they do behind them closed doors but my dog didn’t like them at all. Again employees are worth about as much as you think and that vet to be so full of herself when I’m doing y’all’s job at that rate helping my dog best I can cuz wow she was still in pain. But aye “ she can walk on it “

Experiencia negativa: Leaving this under a alias incase I have to return, but the two front desk workers on Wednesday early morning/night shift (a younger guy and middle age woman) should not be working for or representing this business. Every phone call they received or disgruntled/nervous/agitated pet owner they encountered was a target of their gossip as other worried customers waited and listened to them complain about how people acted or reacted, talked crap about the staff working hard in the back to take care of the patients including the techs and vets. They complained about their jobs to no end, they seemed irritated when asked questions or answering phones. Imagine being there wondering if your pet is ok and listening to the 2 front desk workers cuss about incoming patients and calls and their own staff! The worst first impression this business could have had to be honest. It made me uncomfortable and made me question the ability of the staff to take care of my pet. I’m not sure why you would employ people who despise animals, people and their jobs that much. The one lady said she was fed up and done at least 10x. It was pretty pathetic. I get you work in a hectic and high intensity position but your also working with customers who are worried and under the possibility of losing a pet so maybe be more understanding and do better? It sounds like the front or the house and back of the house have a complex relationship and the whole waiting room got to hear about it.

Experiencia fantástica: I had to have my dog Dakota euthanized due to old age and declining health. The compassion and care my dog, myself and my daughter recieved was beyond anything I could have imagined. They let us take all the time we needed and spent time with my dog letting us tell stories. They arranged for her to be cremated and returned to us. I will forever be grateful for this wonderful team

Experiencia fantástica: Whenever I have had an emergency for my cats or in the case of today, an abandoned domestic baby bunny, they always get to the bottom of it right away and advise on next steps. I appreciate having them as a resource- the staff are always very compassionate.

Experiencia fantástica: I can't say enough good things about this place. I have been here a few other times with my animals and tonight I had to come up here with my daughter-in-law and her cat Liam. They were all so incredibly amazing the doctor was amazing and thank God for us we left with a healthy cat and he is going to be okay. But if I could give these guys weigh more than five stars I would and I would recommend them to anyone

Experiencia negativa: I am heartbroken and deeply disappointed with the care our dog Brantley received at this clinic. He was seen for difficulty breathing, lethargy, and weight loss. Despite clear warning signs and concerning X-ray findings, we were told he had pneumonia and sent home with antibiotics and prednisone — no hospitalization, no urgency, and no further diagnostics recommended. After 10 days with no improvement, we sought a second opinion. The second vet reviewed the same X-rays and immediately said Brantley should have been hospitalized right away. They strongly suspected cancer, and unfortunately, they were right. Brantley passed shortly after due to advanced cancer that had already spread to his lungs. The first vet’s misdiagnosis cost us precious time, and quite possibly, his chance at comfort or a fighting chance. We trusted them with his life, and we were failed. I understand that not every illness is straightforward — but there was a lack of urgency, a lack of caution, and a lack of responsibility. If your pet shows serious symptoms, I urge you to get a second opinion. I wish we had.

Experiencia fantástica: Our senior Labrador retriever came in to this E.R. for the first time presenting with internal bleeding. The staff unfortunately confirmed our worst fears upon arrival and swiftly placed us in a room for a doctor to discuss our options. The doctor was extremely compassionate and very informative about our options going forward. He made sure to include a very thorough explanation as to what each option entailed financially for us and physically for our fur baby. The staff here was extremely compassionate about our unfortunate situation and were able to triage him accordingly. I appreciate their swift action, willingness to explain what our options were, and their never-ending compassion from the moment we stepped in the door from the moment we walked our despite never having been seen here before. Although this night had not turned out the way we had hoped, our experience here was very well-managed.

Experiencia fantástica: Highly recommend. Prices were good and care was amazing. Rays right away and helped in getting her transferred to ortho hospital

Experiencia fantástica: The care my German Shephard received was amazing. Dr's always calling and communicating with us and the care was the best I have ever seen. And the compassion when it came time to say good bye to my girl was unbelievable! If I ever get the strength to get another dog, They will be my go to for sure!! Thank You all again!

Experiencia negativa: DO NOT BRING YOUR PETS HERE I waited 6 hours and paid $600 for them to misdiagnose my very sick cat. By the time I took her into her regular vet because she wasnt getting better, she was on the verge of dying from severe pancreatitis. My vet was absolutely horrified and appalled they didn't test for Pancreatitis. It's an incredibly basic test that they never said anything about. They also said my cat was in 0 pain, despite the fact that pancreatitis is one of the most excruciating illnesses for cats. Furthermore, when I spoke with someone regarding the care she recieved, they proceeded to argue with me and tell me I was wrong. They even told me my vet (who saved her life) didn't treat her correctly.

Experiencia negativa: We brought our cat here because it was a Saturday and he wasn’t acting normal. He was also drooling a lot and barely eating. The ER vet told us that he had an abscessed tooth that would need to be removed, but it wasn’t an emergency and we would need to take him to a regular vet for that. On Monday I took him to the regular vet for what I thought would be a removal of his abscessed tooth. The regular vet confirmed the abscessed tooth was a problem, but stated that an abscessed tooth doesn’t cause profuse drooling and the ER vet should have easily found the tumor under and encasing part of his tongue. The regular vet also showed me that he was exhibiting “wooden tongue” which explained why he wasn’t able to keep food in his mouth. Had the ER vet done his job correctly then i would have saved time and money by not needing to go to the second vet. That was a year ago…. Fast Forward to realtime - I accompanied a friend whose dog is very ill there. They took the dog back and said a vet tech would do the intake and update us on the plan going forward. The tech did the intake and stated blood would be drawn and the vet would review everything and meet with us later. There were a couple people in the waiting room. We expected a wait for blood results and such. After waiting two more hours (close to 11pm now) and hearing NOTHING. We approached the desk for an update. We were told that the vet who is there was still in a surgery and there were six other cases in front of us (they must have been in private rooms or at home). It’s an animal hospital, so understandable whatever the wait is, but COMMUNICATE that to your customers. My friend has a special needs son and it was way past his bedtime. This is just unacceptable. It takes literally one minute to tell your customers an approximate wait time and that they can go home and you can call them if they chose not to wait. We spent over three hours there. If they would have told us two hours prior then we would have went home at that point and waited for the phone call update. I don’t usually leave bad reviews, but this place has more than earned it.

Experiencia fantástica: I cannot thank the veterinarians, veterinary nurses, and the entire staff at Emergency Veterinary Hospital in Ann Arbor enough for saving my dog — one of my babies. He had suddenly stopped eating and drinking and began vomiting repeatedly. His primary vet couldn’t see him until the following day, and as the hours went by, I could tell he was declining. I called EVH for advice, and the team member I spoke with was so kind, attentive, and truly made me feel heard. When I expressed concern about adding to their already busy day, she reassured me: “That’s why we’re here. Never feel that way.” I’ll never forget that. We brought him in, and they took him back immediately. They allowed me to go home and kept me updated regularly by phone. Everyone I spoke with was compassionate and thorough — they even told me how sweet he was while in their care. They started with imaging, which was inconclusive but suspicious enough to warrant overnight observation and repeat imaging. The next day, unfortunately, his condition had worsened, and surgery was recommended. Two veterinarians took the time to call me, explain the situation clearly, and patiently answer all my questions and concerns. The veterinary nurses also kept me in the loop with thoughtful and informative updates. As a registered nurse myself, I truly appreciated their professionalism, clarity, and warmth throughout the process. He ended up needing surgery to remove a squeaker toy lodged in his small intestine. He stayed at EVH for three days, and while it was an incredibly emotional experience, I knew he was in the best possible hands. He’s now home and healing. He’s tired, restricted in activity, and breaking my heart a little — but he’s alive. And that’s because of EVH. Thank you, from the bottom of my heart, for the expert, compassionate, and lifesaving care you provided during one of the scariest moments of our lives.

Experiencia fantástica: My mini goldendoodle developed large bladder stones that had to be surgically removed. The veterinarian communicated the treatment options in the procedure clearly and I felt they would take great care of my dog. She did such a great job with this procedure and my dog recovered fully. So grateful for this amazing vet and staff!❤️

Experiencia fantástica: We had to bring our dog in on a holiday weekend for sudden, severe pain. We were able to drop her off and the staff called us with updates and her diagnosis. They were able to get her in and out within a few hours, which is pretty amazing for a holiday weekend. The bill was much less than what we were dreading it would be which was a relief after a stressful morning. The staff were kind and helpful and her discharge instructions were clear and thorough. I would definitely recommend them and we are happy to have an emergency vet we know we can rely on now if needed.

Experiencia negativa: Took my bunny there, drove over an hour away and sat for over 4 hours just to be told there is nothing we can do and had to pay $100 for them to look at him. Absolutely do not recommend taking a rabbit here, I understand there are emergencies ahead of me,but they told me on the phone they could see him and then when I got there they said "we will see what we can do,but we don't deal with that type of thing." Could've been told that when I got there or over the phone. They instead wasted my time, gas, and money just to be told he needs a different vet to see him to treat.

Experiencia fantástica: Our old girl was nearing the end of her time and we had to rush her here. Dr. Izer assessed her and unfortunately confirmed what we expected. Everyone was very kind and sympathetic as we said our final farewell. I'm glad they were there when we needed them.

Experiencia negativa: I completely understand that emergency vets must triage patients based on urgency and stability, and I respect how demanding and unpredictable this environment can be. However, my visit to this clinic left me feeling deeply frustrated and emotionally exhausted. My dachshund and I spent nearly 6 hours at the clinic, staying until almost 2am, with very little communication or clear answers throughout the process. I was anxious, alone (with family a member), in an exam room, and desperate for updates — which were few and far between. While I’m grateful my dog wasn’t in critical condition, the lack of transparency made an already terrifying situation feel even worse. I want to sincerely thank Aurora, the vet technician, who was incredibly kind and compassionate. She was the only one who made me feel like I wasn’t a bad pet parent and helped ease my guilt while I was trying to make difficult decisions. Her empathy really mattered. That said, I was extremely upset to see that my dachshund was not handled properly. I clearly stated when we arrived that her back must be supported at all times — as is standard with her breed — but that instruction wasn’t followed. For a clinic that sees emergencies, I expected more awareness of breed-specific handling, especially for a dog potentially dealing with back issues. In the end, I was charged an incredibly high amount and still left without solid answers. I ended up having to take her to a different vet the next morning, where I finally received the clarity I needed. I understand emergency vets are under pressure and things can get hectic — but this experience was genuinely upsetting and traumatic for both me and my dog. I hope this feedback helps improve communication, handling, and patient care in the future.

Experiencia fantástica: My beardie unfortunately didn’t make it today but I wanted to thank the staff here for being as supportive and thoughtful that they could while my husband and I were going through a feeling of as if we lost a child. Puff will be missed beyond words, but thank you all for making sure he passed peacefully. Our family appreciates your kindness!

Experiencia negativa: Waited 4 hours to see a vet, they spent two minutes checking him and gave him an anti nausea shot and some fluids. Went to my regular vet today and my dog has a STAPH INFECTION and sores and ulcers all over his back. Glad I spent 4 hours and 600 dollars at the emergency vet only for my dog to be misdiagnosed.

Experiencia fantástica: Nana and Katie were very kind. Unfortunately, we do not have after hour/weekend emergency veterinary care in our area and had to drive to Ann Arbor (about 45 minutes to an hour away depending on traffic). Niko did not survive the trip, but Nana was great and patient as we were grieving. She even carefully boxed him up for his ride home and drew hearts and stars around his name. Nana is also a great hugger, as I got a much needed one before we left. Thank you so much, Nana and Katie! ❤️

Experiencia negativa: Took our puppy who was having symptoms of a poisoning. Very rude staff and doctor recommended just putting the dog down. Fast forward four years we have a healthy, happy dog that had a liver shunt thanks to an observant vet and MSU Veterinary surgical staff. Recommended a friend not to take there dog there today but appeared to be only option. Greeted by a very rude staff and ended up calling MSU and they are open to walk ins 24/7. Well worth the drive.

Experiencia negativa: I brought my 7yo cat here because she wasn’t eating much for the past few days and then she stopped eating altogether the day I brought her. I told them everything that was going on. I told them she needed IV fluids, that she might need an NG tube because she was refusing to eat and I told them that I thought one of her organs was failing, apparently with no veterinary knowledge I was right. We brought her home the next day worse off than when we took her, dying on our living room floor, jaundiced ears and gums. Our baby didn’t get any of the help I begged for and was told would be available to her. We immediately took her to her REAL VET where she fought for 4 long days trying to make it back home to us. This place told us she had a UTI and sent us home with amoxicillin, 4 days later she died of pancreatitis and hepatic lipodosis caused by the pancreatitis, she did not even have a UTI. We failed our poor kitty but this place signed her death and then asked for a check before we could even leave with her. So while my cat was dying in the back due to neglect from the staff that was supposed to help her we had to finish setting up our payment plan. I get that they need the money to help animals and pay the staff, just wish any of my money went towards helping my own cat in any way. We were just told “hopefully she eats soon”. Thank you so much for the blood and urine tests that cost almost a grand and for that being the only “care” given to her. Bring your sweet fur baby here if it’s last resort I guess and expect to pay 3x more than your regular vet for half the care or less. I would have drove across states to get her the help she needed and I will always regret that I didn’t take her a little sooner or somewhere else. My sweet girl would’ve been better off on prayers than bringing her here.

Experiencia negativa: While the front desk staff was friendly and welcoming, I am very disappointed in the cost of care for nothing to have been resolved. My boyfriend and I brought our cat in last night, she is our world. She had been diagnosed with a UTI and told us if she continues not to eat, her liver would BECOME damaged. Blood labs were drawn and a urinalysis was given to her to come up with her diagnosis of a UTI. $734.77 for a blood draw, urinalysis, anti nausea meds, and her amoxicillin. I understand it's an emergency vet so that price will be marked up. However, she had not ate that whole day leading up to taking her to be seen, nor had she ate the entire time being in the clinic. I brought her home this morning, instructions for feeding her were to "boil some chicken" or "warm up turkey or chicken baby food". I had tried feeding her cat broth by syringe and she was letting it fall out of her mouth. It was clear she was getting WORSE by mid afternoon. I was thankfully able to get her into her vet this afternoon where she is being HOSPITALIZED and PROPERLY treated for Pancreatitis and Hepatic Lipidosis. No extra tests were ran by her vet other than a thorough physical exam to come to a true diagnosis. They gave her a 70% chance of living, so I'm praying she makes it. However, if a proper exam had been given last night, those odds would be much higher. $734.77 for absolutely no help. I am extremely disappointed, frustrated, and overall horribly dissatisfied with the attention to detail or care provided to our cat.

Experiencia fantástica: My heeler needed emergency surgery and was referred by the urgent care in town. They took good care of my girl and I got pretty regular updates, mainly at night. There was some confusion when I first dropped her off and it could be a little hard to get through by phone but it seemed to be a very busy weekend so it’s understandable. They were able to stay within their estimate and she stayed for two nights. They let me come visit to see if she would eat with me (she did) and I was able to take her home the next day! Thank you for helping my sweet girl!

Experiencia fantástica: Nobody wants to be at an Emergency Veterinary Hospital. It means things are not good for the pet you love. But when it is a true emergency this place is a true godsend. The staff is compassionate and kind in difficult situations. Ironically I hope I never have to go there again but I will not hesitate to go back if circumstance requires.

Experiencia fantástica: I had need of their services in the middle of the night on 6/15/25 with an extremely large and sick dog. Dr. Mercer's care and compassion, along with the staff, made a bad situation more tolerable. Although the end result was not as I would have wanted, they were honest and upfront with costs and viable options for Trakr, however slim and I made the best decision I could under the circumstances. I would not hesitate to recommend them in an emergent situation. Thank you to Dr. Mercer and staff for all you tried to do. I know Trakr was comfortable while in your care.

Experiencia fantástica: My cat ate a leaf of a highly toxic plant. I called the Emergency Veterinary Hospital and received immediate, helpful information from a veterinarian. The vet and clinic gave me a plan including exactly what to watch for and actions to take such as when to take the cat in for treatment and when safe to stay at home. They did not ask for my name. They did me not charge me for the call.

Experiencia fantástica: Absolutely Amazed by this facility! We called in advance because our dog was exhibiting symptoms that were disturbing and Toledo didn't have any 24 hour vet services. They met us at the door, scooped up our 65# girl and with our approval got x-rays. After they completed their diagnostics they put us in a room and brought me a blanket because it was chilly. The vet, Dr. Andrea, came in and explained the X-rays to us and her reservations about surgery and further treatment. Our 11 y.o. GSD was suffering from bloat and what appeared to be several tumors that were most likely cancer as she had mammory cancer just 9 months ago and it had most likely spread. We were hoping that surgery had eradicated the cancer, but it is a sneaky little demon. We agreed that Sophie was suffering and furthering her pain would be unfair to her and they beautifully and humanely helped her find her wings. They didn't rush us and every person we talked to was kind and compassionate. They gave us so many options on getting her home and ultimately we decided to bring her home and have her cremated locally. (We live 1.5 hours away) They wrapped her in a blanket, put her in a zipped up bag and a beautiful box with handles to make her cremation much easier and transporting her dignified. They even did a beautiful drawing with her name on the box that made us smile and cry. The cost was inline with emergency services. We are thankful for their professionalism and compassion. Sophie is at peace and so are we knowing she is in an angels arms and free of her earthly shackles.

Experiencia fantástica: My standard poodle was very ill for a few days. I took her to her regular vet and after an X-ray, the vet was concerned about a possible blockage. She recommended that I take Frenchy to EVH for further xrays and to be prepared of emergency surgery. I was able to get an appt. very quickly on the same day. EVH took several more X-ray's and gave me several options. I ended up agreeing to emergency surgery that evening. Frenchy received the best care and the entire staff was supportive and very patient with all of my questions. She’s home now resting and I am grateful for the caring staff. Thank you from Frenchy and her human Mom. ❤️