Union Animal Hospital

Raina, we are absolutely delighted to discover this wonderful review. Your recognition of our commitment to both our patients and their pet parents means a lot to us. It is essential for us to ensure that our patients receive the highest quality of care while also meeting the needs of their pet parents, and we take great pride in achieving this goal. On behalf of our entire team, we sincerely thank you for sharing your beloved pets with us and trusting us with their care.

We sincerely apologize for your loss. It appears that due to the number of individuals in your family involved in arranging your pet's appointment, you may not have received clear information regarding the process for euthanizing reptiles despite every ones effort at Union to ensure this was clear we relied on relay of information between your party. Our team communicated that these procedures differ from traditional methods used for mammals, primarily because of how exotic animals respond to the medication.
It was explained that typically, owners are present for the initial injection, but the animals are then kept with us for an extended period to confirm they have passed, given their unusual response to the medication. The only quicker method is quite invasive and is usually not performed in the presence of the owner. This information was provided, and your appointment was scheduled accordingly with the person who scheduled relaying they understood.
Unfortunately, upon your arrival, you expressed a desire to remain with your pet until verification of passing, which deviated from the original protocol and how the appointment was scheduled and as explained takes hours. Our operating hours are clearly posted, and we close at 6 PM. Had the initial plan discussed during scheduling been followed, there would have been no issues. However, your request to alter this plan resulted in insufficient time and the need for an alternative fee structure to accommodate the change. Please understand that no one intends to profit from your grief; we must cover the costs of paying employees overtime when they stay late, which can be significant. When scheduling had they not agreed to the standard protocol and requested to remain onsite until the pet passed, we would not have scheduled the procedure in the manner we did, it would have been scheduled early morning to allow for the hours it takes to verify passing in reptiles. Sadly, the request to stay the entire duration was not expressed until after your arrival for the procedure and after the start of the process. Again we are deeply sorry for you loss but much of what transpired was outside our control and we did all we could to mitigate in advance and when requests were made to change the plan we did all we could to accommodate you but that did result in a change in the fee structure, which was disclosed and approved by you before the change was made.

Makenna, I am truly sorry for your loss. Your precious bunny was fortunate to have you and your unwavering dedication to provide her with the best care possible. It breaks my heart that, despite all your efforts and our teamwork, we could not save her. I deeply appreciate you sharing your experience during this difficult time, and I hope you find comfort in knowing you made the right choice for her, and she is now at peace. She will always hold a special place in our hearts and will never be forgotten; she was truly a remarkable bunny!

Tia we truly appreciate your review and the time you took to share your experience. We hope to continue to be your first choice for your pet care needs.

Ms. Moore,
First and foremost, we would like to clarify that we are neither a corporate entity nor have we ever been. We are a locally owned and operated business, proudly founded and led by a seventh-generation Spokane native.
While your regular veterinarian is, in fact, on maternity leave for another couple of weeks, our team kindly offered to arrange an appointment for your pet with one of our three other outstanding veterinarians as early as tomorrow. However, we received a confrontational and disrespectful response when you were informed that the veterinarian you requested is not accepting new clients and that she would need to be consulted beforehand regarding your request.
Rather than allowing our staff the chance to finish, you resorted to insults directed at our team and the clinic, displaying unnecessary aggression. This treatment of our staff was both unacceptable and unwarranted. Our clinic had immediate openings for your cat with one of our excellent veterinarians who are currently accepting new clients, but you chose to decline that option and instead launched a tirade through phone calls, voicemails, and text messages, expressing your displeasure about the need for prior approval before they could schedule you with that one specific veterinarian. It’s important to note that they did not deny your request. Had you approached the situation with courtesy and politeness, your request would likely have been accommodated; instead, you are no longer welcome at our facility.
Our responses to reviews are grounded in facts because, as your review illustrates, many upset reviewers act out of vengeance for not receiving what they want, when and how they want it, and have no basis in the quality of care. We wish you the best at your new clinic and hope you treat them with more respect than you have shown our team.

Aleacia,
Thank you immensely for your ongoing trust and support of our veterinary care team. We genuinely appreciate you and your feline friend. While it’s unfortunate to become a “regular” at a veterinary clinic, as it often indicates challenges, having mutual trust and respect makes it easier for us all to meet your fur baby’s needs promptly and efficiently. We are passionate about helping pets, but we also prioritize assisting pet parents by alleviating their concerns and ensuring they fully understand their pet's situation—because knowledge is truly empowering.

Kelsey,
We sincerely value your fantastic review and the trust you place in our team for your pet's care. Pancake is a delightful kitty, and she is lucky to have you in her life. Thank you for allowing us to look after her and for ensuring she receives the best care whenever she needs it.

We understand how frustrating it can be when our pets are unwell or injured, especially when financial constraints come into play. However, the inability to afford necessary diagnostic tests should not be used to blame the veterinarian. Dr. G was exceptionally thorough in her evaluation, taking the time to educate you about carrier safety—a concern that many might overlook for the sake of your pet’s well-being. She conducted a comprehensive examination and provided an estimate to assist in diagnosing the issue.
Exams provide valuable insights, but due to communication barriers, diagnostic testing is essential for accurate diagnoses. In early September, your cat showed no limping or visible wounds but resisted elbow extension. Dr. G recommended radiographs for further investigation and advised a radiologist review, which you declined. She reviewed the images and noted mild degenerative joint disease without signs of trauma or infection. Dr. G discussed treatment options, including supplements and pain medication, and recommended strict rest and indoor confinement, advising a follow-up if no improvement occurred.
The following day, you updated us that your pet's limp improved significantly after the appointment, praising our care as superior to previous experiences and indicating a desire to switch to our clinic. Almost a week later, you reached out with concerns about your cat's non-weight-bearing condition and requested to send radiographs for review. We accommodated your request, and Dr. G engaged in a detailed discussion about your cat's care, offering remote assistance at no extra charge and providing additional pain medication.
A few days later, you noted your cat was initially doing well but resumed limping due to not following confinement instructions. The latest exam showed no limping or wounds, indicating improvement. Dr. G suggested more pain medication, which you declined, and you promised to adhere more strictly to confinement for better healing.
Our team did not hear from you again until early October, three weeks from your first evaluation, when you mentioned some improvement but difficulties in medicating. Dr. G again provided a free teleconsultation. You declined her recommendations and opted for more pain medication. Nearly another week later, you reached out again and received another free teleconsultation with the veterinarian, sharing a photo of an abrasion you had just found on your cat's shoulder. This was a new finding not seen in previous exams, which isn't surprising given we hadn't physically examined your pet in nearly a month. Dr. G confirmed it appeared to be a scratch based on your description, and you acknowledged it was likely from one of the other cats in your home.
The veterinarian provided extensive teleconsultations about your pet's recurring lameness at no charge, while you declined recommendations and an in-person exams repeatedly. Despite concerns raised via text and insinuations of oversight, she continued to assist you by reviewing photos and suggesting treatments, understanding the limitations of not examining your pet. Acknowledging your financial constraints, you ultimately chose to have your pet seen by your previous vet instead of Dr. G. We cannot diagnose or treat a wound based on texted photos we must see your pet for accuracy and by law.
The care provided to your cat was well-documented, and blaming us for events that occurred outside our care is unjust. Your review misrepresents our care, which included many complimentary telehealth services. Events after your September visit were beyond our control. We hope your cat is better, but your review does not accurately reflect our team's care.

Lynden, we always enjoy seeing you and your sweet fur babies. We truly appreciate your trust in our team, your deep love for your fur babies and your positive and friendly demeanor with all of us when you are visiting. Thank you for this outstanding review.

Feedback of this nature genuinely brightens our day. We believe that many of us view our roles in the veterinary field as a calling, and our sincere concern for each patient is a testament to that commitment. At Union Animal Hospital, every team member is dedicated to providing exceptional care for our clients and their cherished pets. We sincerely appreciate your kind review and look forward to continuing our partnership with you and your beloved animals for many years to come.

Di Rae, we are absolutely delighted to hear that your macaw is recovering well and that we could play a role in his healing process. He certainly challenged us to think creatively, but his well-being was our top priority. Your dedication was remarkable, as you tirelessly ran errands to gather the necessary items for his transport. Thanks to your commitment and trust in our team, he is now on the road to recovery. We truly appreciate you for not only entrusting us with your cherished companion but also for sharing your experience in this one of a kind amazing review.

Casey, we sincerely appreciate your ongoing trust and support for our locally owned veterinary clinic. Your satisfaction and your pets' health are incredibly important to all of us at Union Animal Hospital.

Dr. Griffith is an outstanding veterinarian who has a deep affection for all animals, including those with scales. She takes immense pride in providing the highest quality care, continuously striving to learn and prepare herself to assist our scaly companions in their times of need. You couldn't ask for a more compassionate and dedicated veterinarian to care for your gecko. Thank you for sharing your thoughtful words and experiences; they truly brighten our day.

It can be quite frustrating when our pets resist undergoing necessary procedures or examinations. Unfortunately, this situation poses risks for both the pet and the individuals involved. At Union Animal Hospital, we prioritize low-stress practical handling techniques to ensure our patients remain safe and comfortable and will never put a patient or our team at risk by using excessive force tactics to “get the job done.” We care too much about the health and well-being of our patients and our staff to do that.
When needed, based on a pet's behavioral history or any new behaviors observed during the appointment, we may provide pre-visit medications for pets prone to significant anxiety or aggression. Additionally, on-site sedation may be offered if required. Our policy, whenever possible and permitted, encourages pet owners to administer these medications ahead of time for pets with known behavioral challenges at home. If this is not feasible, we can provide injectable sedation at your discretion.
If a patient or client is new to our practice, it’s essential for them to be open about their pet's behavior beforehand. This allows us to adequately prepare for the visit and minimize the need for additional appointments. When pet parents do not inform us that their pet may be fractious during the appointment, we are unable to make the necessary preparations. This can result in situations where we cannot conduct the required examination without medical intervention. However, we always strive to do as much as we can, and as you noted, sometimes the initial visit becomes a behavioral consultation to plan for the future.
That said, such occurrences are not common; typically, pets must be extremely stressed or pose a risk to themselves or others to necessitate this level of intervention. Most of our patients benefit from the practical, low-stress techniques we employ, which usually do not require prescription sedatives. These behavior-based methods help pets relax, enabling us to safely complete examinations or minor, non-painful procedures. We tailor our approach to meet each patient’s individual needs, as we do for all aspects of our care.
We will never resort to excessive force, restraint, or compromise the safety of our pets or team for mere convenience. Such actions are irresponsible and can lead to significant physical and emotional harm, potentially exacerbating a pet's anxiety over time and making future visits even more difficult. Ultimately, the choice on how to proceed lies with our pet parents; however, it's essential to recognize that if your pet exhibits fractious behavior, additional time or medications may result in extra fees to cover these services. If you are looking for a clinic that disregards your pet's needs and uses harsh methods to achieve results, we may not be the right choice for you. We are dedicated to ensuring that fearful or anxious dogs are not placed in situations that increase their fear or anxiety simply for the sake of saving costs or enhancing convenience.
Oh, and you're absolutely right—we are closed on weekends and have always maintained this schedule. Our team of dedicated professionals values their family time. Fortunately, we are part of a community that offers various after-hours services, allowing our staff to enjoy weekends and holidays with their loved ones. This work-life balance is increasingly important for many job seekers today. We take pride in prioritizing our employees' needs, as they truly deserve that time off given their commitment to our clients and their pets throughout the week.

Holly, we sincerely thank you for your kind words. It brings us immense pride to collaborate with our patients and their pet owners to ensure that our more anxious patients feel as at ease as possible. We are also dedicated to assisting our clients with emergency and urgent needs whenever possible, as we understand that having a trusted partner during high-stress situations can be a great comfort. We value your confidence in our team and look forward to working together for many years ahead.

We extend our heartfelt condolences for your loss. We are grateful to have been able to support you and your pet over the years, and we are honored to have been there for you during this difficult time. Losing a pet is incredibly challenging, and we understand the significance of that moment, having been in your position ourselves. Our team strives to make this difficult decision as smooth and compassionate as possible, recognizing how crucial it is for you and your pet's journey. We sincerely appreciate your kind review, especially amid your grief, and send you our deepest sympathies.

Thank you! What a wonderful review. We truly appreciate your choice to use Union Animal Hospital for your pet care needs and look forward to continuing to help provide the best care possible to you and your beloved pets.

Barb, we regret to see that you have changed your review. None of the staff at Union Animal Hospital operates as a “salesman” or employs sales tactics, as that is not our role. However, we recognize that perception plays a significant part in evaluating experiences, and we apologize if our veterinarians’ discussion regarding your pet’s options felt like anything other than quality medical advice.
In fairness, your last visit addressed serious health concerns that you had noticed at home. The veterinarian conducted a thorough examination, listened to your worries, and offered various options. Diagnostic testing is often recommended because pets with multiple health issues typically require testing to reach a diagnosis; this is foundational to evidence-based medicine for pets. At no point were you obliged to undertake any testing, and we always respect our clients' preferences.
Every pet owner has a unique approach to their pet's care as they age; however, age itself is not a disease, and we do not alter our recommendations or the options available, as that would be unfair to many patients. Our goal is to provide sound medical options and empower you to make informed decisions about how to proceed.
Most reviews highlight the opposite of your experience, noting that our veterinarians presented them with options and developed secondary plans based on their preferences. We strive to work with you to find the best solutions that meet both your pet’s needs and your own.
It is regrettable that you had a different perception. We do not perform tests on pets without obtaining explicit consent, which you granted after a thorough discussion regarding your pet’s examination and the options available. The veterinarian recommended several over-the-counter supplements, providing dosing guidelines, as we do not sell these products ourselves. These were aimed at improving your pet's comfort and quality of life, along with essential medications for the identified issues and comprehensive blood testing, all for a total of under $300. I’m unsure how this could be interpreted as high-pressure sales tactics, but again, perception is reality. Our team genuinely cares; they dedicated over an hour to assist you and your pet, staying late to ensure that your pet received everything needed and that all your questions and concerns were addressed. We are committed to providing quality, comprehensive care for both you and your pet. We deeply regret you feel there was any other motive behind the excellent care you received, and we hope you and your sweet pet are doing well as we wish you all the very best.

Mimi our hearts are with you during this most difficult time. We are deeply sorry for your loss but appreciate your trust in our team. Sending love.

What an adorable picture! We are so deeply sorry for you loss and can't thank you enough that even in your time of grief you have chosen to share your positive experience with our team during such an emotional time. It was very clear how loved your baby was and how lucky your baby was to have shared her life with you. Our condolences to you during this most difficult time.

Thank you Lauren for your wonderful review and recommendations. We truly appreciate your kind words.

David,
Thank you for your fantastic review and the delightful picture! We are delighted to hear that you have been satisfied with our team's care for both you and your pets, as well as enjoying the coffee. Positive feedback means a great deal to our team, and we genuinely appreciate it.

We appreciate you sharing your experience with us. We are truly glad to have had the opportunity to support you and your pet during a difficult time. Our mission is to assist as many pets and their families as we can, recognizing how distressing it can be when our beloved companions are not well. Your acknowledgment of our commitment to going above and beyond in helping urgent clients means a great deal to us.

We sincerely value the trust you have placed in our team to care for your chinchilla. These extraordinary little creatures are truly special and deserve the best care possible. Your chinchilla is fortunate to have you, and we are thrilled to have met and exceeded your expectations. Thank you for sharing your delightful experience and this wonderful photo!

Thank you Nick

Thank you Traci. We appreciate you.

Thank you!

We take great pleasure in looking after your furry companions and making sure they are comfortable during their time with us. We always aim for excellence and your encouraging feedback reinforces the special connection we aim to build with our valued clients, such as yourself and their beloved pets. Your trust in our team and services means a lot to us. It inspires us to go above and beyond to meet both your needs and those of your furry family.

Nicole we can’t thank you enough for entrusting your precious babies to our team. We truly treat our patients like our own. We want every pet to get the kind of care we want our own pets to receive. Thank you for your wonderful review.

It is regrettable when misunderstandings lead to frustration and confusion about recommendations. We make every effort to minimize these issues, recognizing that each client's medical knowledge and understanding can vary. Additionally, when reviews lack essential details, as is the case here, it restricts our ability to respond appropriately. In such cases, we often have to reference recent cases that may resemble the reviewer's claims; however, this becomes particularly challenging when the claims do not correspond to any situations we've encountered or align with general medical guidelines for the specific issue. It appears there has been some misunderstanding regarding your pet's treatment and diagnostic options, as your review includes claims that do not conform to current medical standards or requirements.
Typically, general anesthesia is unnecessary for conditions that can be treated with an "allergy shot." There are no allergy-related conditions that would warrant the use of general anesthesia, and our office has never suggested putting a pet under general anesthesia for health issues stemming from allergies or allergic reactions. I doubt any veterinary practice would include that in a treatment plan for a pet presenting with allergy concerns.
General anesthesia is typically reserved for surgical or other invasive procedures, as well as dental prophylaxis. At Union Animal Hospital, our commitment lies in providing the best treatment and diagnostic plans for our clients, ensuring full transparency through written estimates, informative literature, and comprehensive discussions. We will always provide clients with high standard of care treatment plans as our top recommendation as it is what is proven best and safest for a patient and every pet owner should be given the opportunity to know what is ideal so they can make informed decisions. If clients are unable to proceed with our recommendations, we collaborate to explore alternative options for their pets whenever possible. While we appreciate that you've found a solution that suits you, this review seems to stem from a notable misunderstanding regarding the information or advice provided by our care team.
If your pet's "allergy shot" was Cytopoint, it indicates that itching was the primary concern, as this medication is designed to address that issue. However, a pet presenting with itching does not require anesthesia as a part of a standard treatment plan; often, diagnostics are needed to evaluate the underlying causes, which may include autoimmune diseases, endocrine disorders, or parasites and those diagnostics would always be offered and discussed. If those are not feasible for whatever reason we will work with clients to find an agreeable safe option, often including a therapeutic trial of medication and a follow up if needed. On the other hand, if your pet received a steroid injection, it aims to reduce inflammation across the body for various conditions and is generally a temporary fix that can obscure issues beyond allergies. Steroid injections carry risks when a diagnosis is not established and are not advisable for genuine allergies. Neither option serves as a one-time solution for allergies and steroids can absolutely mask other more serious issues or be used in conjuntion with some treatments to treat various non allergy health concerns.
Once again, since the details given are limited and do not align with any cases we have encountered, it is difficult to pinpoint the source of the confusion. We always encourage our clients to contact us directly if they have concerns about their pet's care to clear up any misunderstandings; however, it seems that this was not pursued. We are pleased to hear that your pet is doing well and that you are satisfied with the outcome.

Rachel, we are so very glad we could be of assistance to you and your sick pup during your time of need. It’s always scary being away from home and having a pet fall ill. Our motto of helping as many pets and their families each day includes even those who are not already clients. Thank you for taking the time to share your experience and feel free to stop by next time you’re visiting our wonderful city!

We are delighted to hear that the surgery and our care contributed to your pet’s complete recovery. However, we are truly disheartened to learn about your negative feelings regarding the payment for her treatment and the care provided. This concern is particularly significant given our team’s commitment, as they attended to your pet with the utmost attention on a busy day, despite having no prior notice of her arrival. It feels discouraging that your review does not accurately reflect the lengths our team went to assist you and your pet during this urgent situation.
While we understand your frustration concerning the full deposit, it’s essential to note that our records indicate you returned with the additional amount sooner than you mentioned, as our system tracks payment processing times. Furthermore, no one “threatened” you or your pet’s care, and while we empathize with our clients' financial challenges, this does not allow us to offer internal payment plans or change the facts that we have to collect payment at time of service approval. We provide a variety of payment options and can accommodate multiple methods; the decision to pay in cash was yours, and the subsequent visits were a direct result of that choice. Importantly, this situation did not compromise the quality of care your pet received; she was given the necessary attention promptly despite the outstanding deposit. We simply requested you to collect and return with the amount you already approved to complete the deposit. It is unfortunate that many individuals take advantage of veterinary services by assuring they will pay, only to fail to do so after receiving care, this is called theft of services and it is a crime that has increased dramatically in recent years. We, like nearly all clinics, have repeatedly fallen victim to this tactic because we do lead with compassion and trust. This dishonest tactic has forever changed the face of veteirnary care and we, like most clinics now, have been forced to implement policies that require payment in advance for all approved services. While we wish money wasn't a factor, it is necessary for our operations. Without payment, we can't effectively care for patients, as we have bills to pay and must maintain our operations. Typically, only those intending not to pay express dissatisfaction with this policy.
We believe that the fees charged for a full day of intensive care and diagnostic testing after emergency surgery were quite reasonable, considering the efforts involved in ensuring her safe recovery and you were not billed for feeding your pet as that is not a fee we charge. Contrary to popular belief, profit margins in our field are minimal. Veterinary practices have expenses to cover, and our team members need to earn a living, just like everyone else. The ongoing criticism of veterinary costs is exhausting and unfair; do you work for free? Veterinarians and their care teams are not listed among the wealthiest people for a reason; we are simply individuals striving to make a living while pursuing our passion, as this profession is a calling for many of us dedicated to this field. People can love their jobs but still require compensation, as medical equipment and supplies are neither free nor inexpensive.
Your assertion that we prioritize profit over patient care is both painful and baseless, especially considering the commitment we demonstrated to you and your pet. If we didn’t genuinely care we wouldn’t accept new clients on such short notice, working tirelessly to ensure per’s are seen quickly, even without an appointment. Our team often sacrifices their breaks to provide the highest standard of care, and we strive to assist as many pets and their families as possible each day, fully recognizing the significance of this responsibility. We are grateful that most people appreciate and acknowledge this dedication, as they inspire us to come to work each day. We hope you find a clinic that better meets your needs.

We are dedicated to addressing all reviews, regardless of whether they are positive or negative. In today's environment, dissatisfied individuals may exploit reviews to damage businesses with false accusations as a form of revenge, just as it appears you are doing. Our responses are grounded in verifiable facts and documentation. We are real people who devote ourselves fully to our patients and are committed to supporting our clients. We find unwarranted slander intolerable, and we stand up against cyberbullies. We will persist in tackling misleading reviews and have always taken responsibility when necessary. Our emphasis is always on honesty and factual information. Our responses are void of ego, and we do not have to show compassion towards those trying to harm us with misleading reviews.
You made a request to have your pet's records emailed to your email on file, not to another veterinary clinic, mid-afternoon on the 3rd. The veterinarian responsible for approving the final records was unavailable due to illness. Upon her return, she promptly signed off on those records, and you received them by 10:00 AM on the 5th. You did not inform us of any upcoming appointments at another clinic, nor did we receive requests for records from other clinics. If a clinic had requested records while the veterinarian was unavailable or if you had requested that we send them to another clinic, we would have provided an interim report to prevent delays in care until the final record was signed off. Claiming that your request for a personal copy of the final records was hindering your pet’s care is unfounded, as you already had the results from the testing you authorized at checkout, and the final record contained no additional care information.
During the appointment, the veterinarian examined your pet with care and provided a summary of her findings and recommendations. However, you dismissed her recommendations and insisted on tests from a previous telehealth consultation be performed and nothing else. She acquiesced and graciously only charged you for one of them. Despite the tests returning normal results as she expected, you declined further assessments. The absence of a diagnosis was due to your refusal to follow her medical advice, limiting the team's ability to provide the needed answers.
It is unreasonable to claim you weren't greeted upon arrival, as we checked you in early. Our practice can get busy with multiple clients and pets, especially during peak times like Mondays, as we also handle urgent care cases. While we may not have a large facility, we strive to maintain a clean and comfortable environment, which many clients appreciate. Regarding privacy, our exam rooms are located away from the waiting area for better confidentiality, though they may not be soundproof. We do offer a separate space for sensitive appointments when needed.
Your assertion that you waited an hour to be seen and then another hour for the vet is completely false. Our medical records are time-stamped, and our records indicate that you had a 2:00 PM appointment, which was kept on time, and you were in fact greeted and checked in early for that at 1:45 PM. Your appointment and all testing were completed with results provided by 3:30 PM, and you were fully checked out at 3:38 PM. That is a fairly efficient use of your time. This situation illustrates why we respond to reviews, as they are often dishonest, factually incorrect, and inflammatory for no other reason than to be spiteful. We apologize if our post-appointment email communications were irrelevant to you. These messages are sent to all clients through a system that quickly updates the email list for timely notifications. Your email was added shortly before the newsletter was released, which was not a targeted action. While many clients appreciate our commitment to their pets, those who do not may consider seeking clinics more aligned with their preferences. Best of luck to you and your pet's.

You and your beloved pets—whether furry, feathered, or scaled—are a true pleasure to work with. We deeply value your feedback and admire the dedication and care you provide to each of your animals. Your exceptional kindness toward our team, even during challenging times, does not go unnoticed. We appreciate your ongoing trust in our entire team to ensure your pets remain healthy and happy. You embody the qualities of a devoted pet parent, and we always look forward to seeing you and your family. Thank you for taking the time to write this wonderful review about your experiences over the years!

We genuinely value your considerate, kind, thorough, and amusing review. Dr. Nilles is an exceptional veterinarian who embodies all the essential traits of a remarkable clinician. She is compassionate, empathetic, intelligent, and authentic—qualities that every pet owner should seek in a reliable veterinarian. Elevator Butt is a charming patient who spreads joy to all, and we are immensely thankful for your trust in our team, especially in Dr. Nilles, for your pet care needs.

Amanda,
Your thoughtful review truly touches our hearts. We are always appreciative of every client who takes the time to share their feedback, and we want to express our sincerest gratitude to you for your kind words. It brings us joy to have been able to assist your adorable little dog and provide the essential dental care needed to keep them feeling happy and healthy. Thank you again for your trust in our care team for your pet care needs.

We are truly grateful for your detailed and kind review. Our passion extends to all creatures, big and small, as well as their devoted guardians. Dr. Sutton was delighted to meet both you and your adorable rat, and we sincerely appreciate your trust in our care team and Dr. Sutton. Thank you for sharing your experience and insights. Welcome to the Union Animal Hospital family!

Dan we are so appreciative to read your wonderful response. It’s always nice to know that our compassion and dedication are appreciated. We agree that trust is key! Thank you for taking the time to share your experience.

John,
Searching for a new veterinarian can feel overwhelming, especially after years with the same provider. Retirement often drives clients to look for a new primary care veterinarian. We are thrilled that you've selected your preferred veterinarian from our outstanding care team. You can be confident that our entire staff is here to assist you whenever needed. Dr. Nilles is a remarkable veterinarian who genuinely cares for her clients and their pets, and we are confident that you will be pleased with your choice. Thank you for sharing your experience and for this fantastic review.

We are absolutely delighted that our straightforward solution made a significant impact on your beloved kitty. Our goal is to ensure that all our patients have meaningful experiences, and we strive for this every day. It warms our hearts to hear how well a pet and their family are doing after their visit. Thank you for your wonderful review and follow-up!

Dr. Griffith, our resident snake whisperer, is truly dedicated to all her patients, including the scaly ones. We're thrilled that you found the provider you needed to ensure your snake received the essential care and that you were given the vital information to continue that care. Our primary goal is to support our clients, and your experience highlights why we sometimes fall behind; we understand that what we anticipate may not always align with what is needed, and patient and client care always takes precedence. We aim for all our clients to feel equipped to care for their pets, especially during times of illness. Thank you once again for your thoughtful and generous review.

Thank you, Katherine, for sharing your delightful mocha with us. It's a fantastic photo of a wonderful dog with a lovely family!

Kate, we truly appreciate you choosing Union Animal Hospital for your pet's health and well-being. We strive to deliver a five-star experience for everyone and ensure that our clients fully comprehend all our actions, plans, and recommendations. We are committed to answering all your questions and providing the essential information needed for you to make informed decisions and care for your pets after leaving our facility. Thank you for letting us know that our mission has been accomplished with your recent experience. We wish you and Max a wonderful new year!

Polly, we are genuinely thrilled to have been able to help you and your kitty swiftly, especially given your limited time before work. Our goal is to assist as many pets and their families as we can each day, allowing you to have peace of mind without the stress of waiting days to have your pet seen when ailments arise. We make it a priority to keep slots available for same-day urgent needs, and if those are full, we provide alternative appointments to ensure pets can be seen sooner whevever possible. We hope your lovely kitty is feeling much better now; if not, please don’t hesitate to reach out to us. Thank you again for taking the time to share you experience. It truly makes a difference to know we are appreciated for all we do.

Rachelle, we are so terribly heartbroken for you. Bella was a very special girl and we are so thankful you shared her with us. Thinking of you.

Angela, We are thrilled we were able to help you and Willis in your time of need and over the moon that he is doing fantastic. We truly appreciate finding your wonderful review!

Naomi, We can't thank you enough for taking the time to share your experience and leaving us this wonderful review. We always strive to keep pet parents informed as we know how stressful it can be to have your pet at the vet's office. We appreciate your trust in our team and your choice to use Union Animal Hospital for your pet care needs.

Karen we truly appreciate your glowing review and kind words about our team. Thank you for your continued trust in our team and for sharing Copper with us.

We are truly sorry for your loss. We understand how much you cherished your dog and all your pets, and we recognize the heartache of trying to save them only to lose them. Your boy was incredibly fortunate to have you by his side throughout the years. Every pet deserves a devoted owner like you. Our thoughts are with you during this challenging time, and please don’t hesitate to reach out if you need support.

Hey Eric!
We’re over the moon that we could break the mold! Fingers crossed we can wiggle our way into Becky’s heart and turn this exception into the new norm. Huge thanks for trusting us with BFP’s care and for sharing your awesome experience and giving our team an amazing shout out.

Thank you very much, Kris. We truly enjoy our visits with you and your lovely kitties. It's evident to everyone how much they are cherished and loved, which makes our time with them even more meaningful. It is a pleasure and honor to work alongside you to ensure their health and well-being. Thank you for choosing Union Animal Hospital.

Michael, we are incredibly grateful for your trust in our team and for your thoughtful, complimentary review. We always aim to ensure that every pet and their family feel as comfortable as possible during their visits. While we understand that we can't satisfy everyone, the majority of feedback we receive aligns with your sentiments, and we have thousands of such responses in our private feedback center. We genuinely care about all our patients and their families, and we strive to provide a five-star experience for everyone. Thank you once again; you have truly brightened our day.

Asher, we are delighted to hear that your furry friend is recovering and that we could assist you during this challenging time. We always strive to accommodate same-day appointments because we recognize that surprises can arise. It brings us joy that everything turned out well for you and your pup that day. Thank you for sharing your journey and providing us with this lovely update.

We sincerely appreciate you sharing your experience and providing such a thoughtful review. We're delighted that we could assist you and Lucia during your travels, as we understand how distressing a sudden pet illness can be when you're away from home. We hope the remainder of your journey was smooth and that you had a fantastic time. We look forward to welcoming you back to our wonderful community! While we would love to see you again, we also hope that your future travels are trouble-free. However, if any issues arise, please know that we will be here for you. Thank you once more; your review has reinforced our commitment to helping all pet families in need, whether they are returning clients or first-timers.

Wendy, we're delighted to discover your review, although we’re disappointed our previous response seems to have vanished—thanks, Google! It was wonderful to hear that Nugget recovered so swiftly, and we appreciate your vigilance in recognizing that he needed assistance. Our commitment to supporting our patients and their families in every aspect of pet care is genuine, and we strive to find the best solutions for each unique situation. You’re very welcome, and we eagerly anticipate seeing Nugget and your family for a wellness visit in the future.

Maddie
Your review is truly heartwarming, kind, and detailed. We deeply value your ongoing trust in our team for your pet care requirements and the recommendations you've provided. It's been a pleasure working with you and your furry companions, despite the recent serious health concerns. Your dedication to advocating for their well-being is truly commendable, and your pets are fortunate to have you. Thank you so much for choosing Union Animal Hospital.

Amanda,
We apologize if you expected our receptionists to have the medical expertise of a veterinarian, but their role does not include diagnosing sick pets and that is not a skill someone just picks up quickly, it takes years of formal education and experience. They can provide estimates for known diagnoses or preventive measures, but creating a diagnostic plan is beyond their scope. She did offer you the estimate for radiographs and the exam assuming those would be part of the plan based on the history you provided. Additionally, it is illegal for us to offer medical advice over the phone without a valid veterinary patient-client relationship in Washington state.
Since your pet has not been seen at Union for over two years, our ability to provide accurate estimates is limited. While we offered a quote for basic urine testing in the past, the complexity of your dog's symptoms this time required a more comprehensive examination by a veterinarian. Our office manager responded to your concerns with empathy and professionalism, it just wasn’t the response you felt you were entitled too because it wasn’t the response you wanted but their was absolutely nothing in that email that could even be construed as rude. We always strive to assist our clients to the best of our ability and within their budget but that doesn’t mean we are the best fit for everyone.
We understand that your pet's health is a priority, and we recommend finding a clinic that can better meet your needs. Your account has been deactivated.
Best wishes to you and your pet.

We are thrilled that Rachel is on the road to recovery, and we truly appreciate your trust in our team, as well as your recognition of our thorough care, reflected in your 5-star review.

Inessa, It is unfortunate that adherence to policies made you feel unwelcome; that was never our intention. Our payment policies are clearly stated in the terms of service notice given to all clients upon joining our practice. Clients are required to confirm their review and acceptance of these terms. Additionally, the policy regarding payment at the time of service is displayed at our front counter. You were provided and signed a new digital terms of service document, which clearly states all payment policies, well before the appointment time and soon after your appointment request, with your first of these being on file in 2022. While it is regrettable that it appears you did not read the document you signed, this particular policy has been in place since our clinic's inception. It is not customary for us to explicitly state this to clients that have been to our office previously and have prior documentation that this policy is in effect. We do regret any confusion or perceived feelings of disappointment this policy may have caused.

Amanda, we are delighted that we were able to assist your anxious pet in building trust with us and feeling more comfortable. It can be challenging when we are summoned to help pets in distress, but we make every effort to ensure that each visit is as calm as possible. Thank you for your trust and for sharing this fantastic review with us.

Chelsea,
We appreciate you sharing your experience with everyone at Union Animal Hospital. Your feedback is invaluable and reinforces our commitment to our clients and their pets. We are grateful to have such wonderful clients in Spokane who choose us. Your kind words confirm that we are achieving our goal of being a top-notch veterinary facility for both pets and their owners.

We extend our heartfelt condolences for your loss and are grateful that we could support you and your family during this challenging time. Recognizing the special bond between humans and animals, we strive to make even the toughest parts of pet ownership more bearable for all. Your dog was fortunate to have had your love and care. Our thoughts are with you. Thank you for sharing your experience despite your heartache.

We are grateful for your ongoing trust in our team for your pet care needs and for taking the time to share your wonderful review.

Your feedback is misleading and completely fabricated, to say the least. However, the one fact in this case that remains true is that you did follow through with one of your many threats by posting this false and nasty review. The reviewer stated they would do this repeatedly under different names and profiles with the sole purpose of disparaging us, if we refused to agree to their demands when they attempted to extort us for money. This reviewer and Chase, a man who had never been to our clinic and surely was not present for the pet in question’s evaluation, came barging into our clinic yelling and making outlandish accusations less than 24 hours after the sick puppy's evaluation. Chase verbally assaulted our pregnant receptionist and then proceeded to abuse multiple other team members and a few clients. He made false accusations and demanded money or free care, threatening to sue us and post fake reviews if we did not meet his demands. He even admitted to planning this extortion by removing his business decals, which we have since been informed is a local moving company, from his vehicles in advance of this planned assault. Contrary to these false claims we did not diagnose this pet with parvo or refuse to evaluate this pet without a high payment. Instead, we promptly examined their sick puppy within hours of their request when their regular vet refused to see them. We discussed various, and there were many, potential causes for the pet’s illness and then provided a full estimate for available testing to help guide the best treatment, Of course parvo was on that list because their puppy had not had a vaccine since it was at the breeder at 6 weeks old, over 10 weeks prior. The exam was $78, not $295, and even after medications the bill was far less this made up amount and clearly we “touched” the pet to evaluate it. Estimates were provided for testing, as is customary, but “touching” the pet didn’t hinge on them agreeing to testing, that is just ludicrous. Despite offering thorough care, and yes spending hours with them answering questions and tending to their needs, Felicia declined all testing and requested medication. While not ideal, we understand some clients have different thoughts on how much to invest in a pet after purchasing it and honored their request providing medications to keep their pet comfortable. For the actual visit, their pet did have indications it could have a contagious disease as such we had asked them to follow simple safety protocols, such as remaining curbside until we could prepare for their entrance into the facility appropriately, but they refused, endangering other pets. We did strongly advise screening testing for everyone’s safety but that was also refused. Furthermore, just an hour or so after their threats, accusations and verbal assault, they reached out to us for a price on a parvo test relaying their regular vet had again refused to see them! Due to their behavior, they are no longer permitted on the premises for everyone's safety. Though we cannot prevent baseless cyber attacks, we can respond to them with facts and always respond truthfully to such unjustified defamatory remarks by disgruntled and irrational individuals. Everyone at Union Animal Hospital treated Felicia and her puppy with the utmost respect and care. We honored their requests and spent a great deal of time trying to help her navigate the options only to be unfairly attacked and threatened less than 24 hours later, which is despicable, by someone who had no firsthand knowledge of any of the events the day prior. This brings to mind a famous, and very fitting quote, “Bye Felicia.”

Thank you for the fantastic review. We are dedicated to maintaining complete transparency with all our clients and strive to be as open as we can about costs, choices, and potential risks. We have been known to tote around a nervous or affectionate pet to help ensure they are more comfortable but we always ensure it is safe to do so. We are delighted that your furry friend enjoyed the extra cuddles. Our priority is to ensure their comfort and well-being!

We are incredibly grateful for your fantastic review. At our Union, we strive to alleviate fear and ensure our patients feel at ease. Maintaining open communication with our clients is a top priority because we understand that pet owners can also feel anxious. Being well-informed about your pet's medical needs is essential. We are thrilled to have surpassed your expectations and are committed to delivering exceptional care to both patients and clients everyday. Thank you for sharing your experience with us.

Erica we appreciate your kind review. Thank you so much for sharing.

James we absolutely love seeing you and your sweet pups! We appreciate your continued trust in our team for their needs and we will continue to do all we can to make each visit as pleasant as it can be. Thank you for taking the time to share your experience.

We are incredibly grateful for you sharing your experience. Our team is dedicated to the well-being of each patient, striving to ensure every visit is as comfortable and stress-free as can be. We recognize the significance of keeping pet owners well-informed about their beloved companions' conditions. Our goal is to provide a welcoming and informative environment for all our clients. We are excited to continue supporting you and your pets in the days ahead.

We are absolutely thrilled to receive your kind review! At Union Animal Hospital, we continually strive to exceed expectations, and nothing brings us more joy than knowing we've made a positive impact. Your feedback is like a ray of sunshine on our team’s day, specially Dr. Griffith’s, motivating us to keep pushing the boundaries of excellence.

Autumn, We appreciate your continued choice in selecting Union Animal Hospital for your veterinary needs and thank you for sharing your feedback with us and others through this wonderful review. At our practice, we always aim to exceed expectations for our clients and their beloved pets. Our team is devoted to offering exceptional care, even if it means staying a little later on occasion to ensure important information is conveyed promptly. We understand the concerns of pet owners and are dedicated to addressing any worries that may arise as quickly as possible, even if that’s just to provide peace of mind that all is well. Your trust is invaluable to us, and we feel privileged to care for you and your furry companions with utmost dedication. Thank you for being part of our extended veterinary family.

Dear Dr. Bolton,
Thank you so much for taking the time to review our family-owned clinic. It was a pleasure having you and your sweet girl with us for the day. We believe in transparency at Union, and we are proud to showcase how our clinic operates on a daily basis. Despite having only four exam rooms, we have optimized our space by offering treatments outside these rooms, which we know can be worrisome so having you share what you witnessed is helpful. This approach allows us to maintain efficiency, reduce wait times, and cater to more pets each day. Your feedback, both as a professional and a pet owner, is invaluable to us. At Union, we are passionate about what we do, and we treat every patient with the same love and care we would give our own pets - snuggles included! Our goal is to ensure that every experience, whether for our four-legged or two-legged visitors, is as comfortable and pleasant as possible.
We are thrilled at the opportunity to assist you in the future, and we hope that Lucy is feeling much better. Thank you once again for your kind words and for being a part of the Union family. We look forward to seeing you and your furry companions again soon!

Margarita, your thoughtful and detailed review is genuinely appreciated by us. We are thrilled that you had such a positive experience and that you acknowledge and appreciate our team's dedication to detail and the care we provide to make our patients and their owners feel comfortable and informed. We recognize that finding a new vet in a new town can be daunting, so we are delighted that you found us swiftly and that it was a perfect match! Welcome to Spokane and welcome to the Union Animal Hospital family!

Carey, we can’t thank you enough for not only entrusting your pets care to our team but also for this wonderful review. It means so much to everyone at Union to know that we have helped and made the experience a pleasant as is possible for not only our patients but also their families! Thank you again and we look forward to meeting the rest of your furry crew.

Bernadine, we located you in our system and are very perplexed by your review. Your pet was not seen for an emergency of any kind nor an emergency surgery. Furthermore there were no repeated tests only the tests you approved when you scheduled to have them done. Your pet was not seen for a surgical procedure plan at any time though you had hoped to have it removed when you came for a tech appointment for one of the tests and began cursing at our team when you found out that we could not just remove it as a tech appointment. Initially your pet came in for an ear issue and over the course of exams our veterinarian identified this mass and discussed options and recommendations with you. Given your pets advanced age, the delicate location of the mass and other health issues it was advised to determine if the mass was malignant or not before making a plan to remove it because it would alter how it was approached and your pets safety is of the most importance. We have since provided you an estimate for the requested removal and you have that scheduled with us. If you have decided to seek care elsewhere or do not want to proceed as planned you will need to call and cancel the surgery to avoid late cancellation fees.

Sarah we are so happy to find this wonderfully thorough and kind review. Thank you so much for entrusting your pets to our care.

Susan your review brought a smile to our faces. We truly do care about our patients and their families and we can’t thank you enough for continuing to entrust us with your precious pets. Thank you for sharing your experience with our office.

JM, thank you so very much for this excellent review. We appreciate you as well and enjoy helping all of your pets. Thank you for giving us the opportunity to care for your pets and for taking the time to let us, and those considering our clinic, know your experience. It means a great deal to each and everyone of us, especially in this current climate, to know what we do makes an impact and matters to others.

Jeanne we greatly appreciate your thoughtful and thorough review of the care you have received by our office and so happy to find this 5 star rating. We always strive for excellence and high quality care for both our patients and our clients and to know we are succeeding is wonderful! Thank you for entrusting Cheech to our care.

Thank you Genevieve for sharing your experience and highlighting our exotic patients! We love all our furry, scaled and feathered patients and many of our team members have them too. Thank you for entrusting your snake to our care. Glad he is on the mend! ❤️‍

Thank you Annie. We truly appreciate your thoughtful review and trust in our team.

Rachel we are so appreciative of the time you took to share your experience. We always strive to do all we can to be informative and make our clients a part of the care decisions for their pets. Thank you again from all of us at Union Animal Hosptial.

Cyndi we have to say that Lily in her basket was the highlight of the day when she came in. She got a lot of ooos and ahhhs. It was simply adorable! We also want to thank you for sharing your experience and giving us this 5 star review!

Peyton I can’t thank you enough for not just your continued trust in our office but also for your compassion to all pets. We truly appreciate you sharing that you have first hand experienced how much we will work to do all we can to help even when it seems impossible. You are correct being established does make a huge difference because we have a mutual trusting relationship with you and that makes it so much easier to work efficiently and quickly when your pets need help. Your trust in us allows us to accomplish so much more in a short time frame because you know we would only do what we know is best and reasonable for your pets. Thank you so much for sharing your experience. It means a lot to us to have clients who been to our office as long and as much as you have to share your experiences. From all
Of us at Union Animal Hospital thank you! BTW Koa looks amazing! What a little stud that boy is! He gave us all a good scare but he’s thriving thanks to you and your dedication to him.

Sara we are so deeply sorry for your loss but glad we could be there for you and your dog when you needed us. Thank you for taking the time to share your experience even when your heart is breaking. May you find comfort knowing your baby is at peace.

Alexis, I will start this response by saying that the only fact in your defamatory review is that you, a non-client of our hospital, showed up without an appointment, or even a phone call, during the staff and veterinarian’s lunch break asserting an emergency with your pet. The rest of your statement is a story of complete fiction. You were not only seen but several team members rushed to your pet’s aid carside, ushered her into the building, had her triaged, examined, and provided you a diagnostic and treatment plan complete with estimate before you could even complete your new client paperwork. Union Animal Hospital is in fact not an emergency clinic, though we do our best to accommodate emergency and urgent care appointments and we are also an appointment-based veterinarian office, though we try very hard to find a way to help walk ins. In this scenario we did both and without delay when we have no obligation to see you as a non-client in Spokane, which has a 24 hr Pet ER. The veterinarian, and several other staff members, did in fact miss a good portion of their only break that day to rush to your pet’s aid despite the fact you are trying to assert otherwise and did so because we care and frankly, we do this often because of our compassion for animals, their families, and our self-sacrificing drive to help. Despite your attempt at emotional manipulation your pet was not dying, a fact you were aware of when you walked in. The truth is you reported your pet had been acting this way for nearly 6 hours. This gave you plenty of time to have contacted us and several clinics in the hours prior to arrival. It also means you had ample time to just call ahead of your arrival with your concerns, neither of which you did. Despite your fears of her untimely demise, as you claim, you declined to proceed with any of the recommended tests or treatments and opted to take your dog home and monitor her. This occurred after a lengthy conversation with your partner, and you relayed that if it wasn’t parvo you were just going to take her home. You then proceeded to get online only minutes after leaving our office and post this completely fabricated review trying to put the blame on us for your decision to decline care and leave. The veterinarian you saw was alerted to this review and she called and spoke with you. During that phone call you asserted claims of what you overhead people saying. She clarified that what you claim you heard was a conversation between her and the receptionist that was returning from her lunch break. This was a necessary conversation because she didn’t know who you were or why you were there because you were not a scheduled appointment, not a current client and did in fact come in during the lunch break. The veterinarian explained to her the plan with your pet so she could proceed in helping you without any confusion or error. This conversation occurred a distance from you and on the other side of the exam room door and after you had declined everything. You took it upon yourself to turn this innocent staff communication into something it was not. What you have accomplished with this review is to illustrate why so many veterinary clinics are no longer doing what we did for you and instead referring to the ER. You managed to not just insult but spit in the face of everyone that dropped what they were doing and rushed to help you in your time of need. No one deserves to have their character unfairly attacked in anyway let alone publicly the way you have done and for that you will not be permitted to return to our clinic. We sure hope your pet is feeling better and make sure to keep the marijuana out of her reach to avoid potential further issues.

Thank you very much Lee. We greatly appreciate your trust in our office and we are glad we could help you and your family in your time of need. You are correct there is a huge veterinary shortage and many clinics are filling up their appointments quickly so being established with a veterinarian often means you will be able to be seen quickly. While many clinics stopped taking new clients due to this issue we have not and never did even during the pandemic. That said we do reserve same day urgent care slots for all patients but sadly preference has to go to current clients if the day is getting too full. It is still very rare for us to turn away any pet in need and the only reason we do is if we are not able to provide the standard of care they need in a timely manner and we fear that will be to the pet’s disadvantage. Thankfully we have two emergency care facilities and that can often see those pets if we are not able too.

Rachel, We truly appreciate your continued trust in our office for your pet care needs. Now, more than ever, knowing others appreciate all that we do is so important. It helps us all to remember why and who we are working so hard for, the pets and the families that appreciate the level of care we provide. What you sense is 100% accurate, we do genuinely want the best for all our patients and their families. Thank you so very much for your kind words, we really needed to read this today to remind us that what we do and how we do it matters and had a positive impact. From the bottom of our hearts thank you!

Julie, we are so glad we could help you and Lucy Lou. Urgent care and emergencies are so scary as pet owners and we work to ensure we reserve some space each day to accommodate for these types of situations whenever possible. We are all pet owners too and we understand the worry. You are so very welcome and thank you for sharing your experience.

SB we truly appreciate the time you have take to share your experience with our clinic. We were thrilled to find something we could address so quickly too as she was in a lot of discomfort and nothing else but immediate action would do it! She was a great girl for everything never even a growl despite her discomfort. We are very happy to welcome you both to our clinic family! Thank you again it means the world to us to know we are appreciated.

Sara we truly appreciate your trust in our office as well as your wonderful and thoughtful review. Thank you.

Bre we are so very sorry for you loss. Losing a pet is so hard and we all in now what it’s like. We are so glad you received our card and we appreciate that even during this difficult time you were so willing to share your experience and give us a wonderful rating. Please reach out if you need anything or have any further questions. ❤️

Charlene thank you so very much for your thorough and exceptionally kind review. It truly brings everyone joy to know that our dedication and hard work for our clients and our patients is appreciated! Thank you again you have brightened our day.

Yoli we really appreciate you review and the kindness you have shown to everyone at Union Animal Hospital when you are in with your pup. It means so much to us all to be appreciated and to be able to work with our clients to make sure their pets get the best care possible.

Sarah, We thank you so much for sharing this amazing review, and the great photos. We are thrilled we were able to help you get prepared for your travel and truly appreciate this kind and thoughtful review.

Emily, Thank you so very much for sharing your thoughts and experiences with Union Animal Hospital. We all work hard to ensure we provide top notch veterinary care and excellent service to every client and patient we see all while doing all we can to stay as affordable as possible without compromising our care and client service. We appreciate your sharing that we have succeeded.

Jessica we really love reading this through and thoughtful review. We can’t thank you enough for taking the time to share your experience. We are thrilled that our efforts to ensure our clients are cared for just a well as we care for their pets shines through. Thank you for choosing Union Animal Hospital. We look forward to working with you and your fur kids for years to come.

Kristy we appreciate the time you took to share your experience. We always try to ensure our clients get timely responses when we possible. We want to make sure all our clients are comfortable and feel they understand what their pet needs. I am so glad to know we have succeeded with your fur kids.

David thank you so very much for this thoughtful and wonderful review. It’s means a great deal to everyone at Union Animal Hospital to know we are exceeding expectations and meeting our goals for customer and patient care, because we truly care so very much about our patients and their families.

Gay thank you for taking time to share your experience and feedback.