VCA Becker Animal Hospital and Pet Resort

Experiencia fantástica: We took Twinkie when having a seizure. Dr. Daniel Arrington I believe his name was. Was the most compassionate vet I had ever met. Even though Twinkie didn't make, I will take my dogs there.

Experiencia fantástica: VCA Becker animal hospital has caring people who care for our pets and people. Jennifer Sells at VCA Becker animal hospital has gone above and beyond. Her compassion and caring heart has made a huge impact on my most difficult time. She has a heart of gold. She tried to help me to get my Houston boy ashes before he was euthanize in a communal group, however we were a little late. But, she did find a way to arrange for us to get a beautiful frame with a photo of my dog Houston and his paw print and name. I can not say it enough on how much she showed compassion, love and her beautiful words of comfort for a person she didn't even know. Her words have helped me ease my broken heart and pain. she has made a huge difference in my hardest times. She is an awesome individual with a beautiful caring heart and soul. When I was at one of my worst moments Jennifer showed that love and compassion allowing me to see what a beautiful world this would be if we could have more caring people like Jennifer Sells. Thank you with a heart filled with gratitude for everything you did and do I pray that God bless you and your family abundantly. Sincerely, Alma Garza-Rodriguez

Experiencia negativa: My dog was not feeling well I came at 2:30 am everyone was nice but the time spent here was ridiculous. It took 30 min for someone to come in to get vitals and then another 40 min to be seen by a doctor... Then another 30 min to tell me a plan of care.. then another 40 min to tell the doctor my budget plan.. I understand if there was a lot of people but there was no one here it was empty.. I did not leave till 5:30 am the wait time is ridiculous.. I'm sorry but why make patient wait and animals..

Experiencia positiva: Was there last night for my cat, the wait was a little long but it was affordable and they were honest about everything. I was sent home with fluids which is way more affordable then hospitalization, prayers that my baby gets better soon!

Experiencia negativa: i called after finding a stray. Rebecca said they didn’t take strays but to call 311. I asked what happened to the pets to which she replied, “I have no idea.” . Mind you, no empathy in the tone. I then asked, do you care about animals and she hung up the phone without a word. Rebecca might not be her name, but the woman working at 7:35pm on 2/21/2026 doesnt care about animal's and doesnt care for proper manners either. Fire her and make sure she never harms an animal or pet lover again.

Experiencia fantástica: To the wonderful angel staff who cared for my baby, thank you! We had a wonderful experience. We were so terrified when our puppy got sick but the staff reassured us that she would be okay. They were calm, caring and communicated every step of the way. This team truly is incredible and we are so thankful!

Experiencia fantástica: the most important thing was there main concern was on the patient (her English bulldog)my mother who is on a fixed income and disabled was crying and distraught about how she was gonna pay the vet bills because she knew he was very sick as he hadn't eaten in 3 days and had very lil sips of water. The staff were not only professional but compassionate.nico (the bulldog)needed surgery or he wasn't gonna make it he was only 6 yrs old . They were able to point my mom In the right direction for her to find the resources to save nicos life. They went beyond there duties and that is priceless. Thanks you and if you have fur babies and want them in the right hands at critical times that's the place to go.

Experiencia fantástica: I've used VCA for emergency feline care, and routine diagnostics for my dog. Can't recommend them highly enough. Dr. Schwartz is very forthright and compassionate when it comes to explaining the pros and cons of any given plan of care. Crystal at the front desk has been especially kind and helpful on a number of occasions. The hospital will work with you if payment is an issue.

Experiencia fantástica: First impressions are everything. As soon as you walk in, there's an overwhelming odor of urine. Urine puddles, and urine soaked towels on the floor. Even the exam room has a strong urine odor. I get that this is an animal hospital, but it's never been like this before. There was a reason i kept bringing my babies here. Overall, Very un inviting. ☹️ PLEASE HIRE A JANITOR EDIT: Dan was so kind to reach out to me so we could talk about my concerns during my last visit. I appreciate very much his willingness and desire to make the customer visit as pleasant as possible. Thank you Dan.

Experiencia positiva: Fast service, friendly employees and they really care about animals, as they should. Anything you need, take you pets here!

Experiencia fantástica: I've been coming to this location for probably 10 years. I've never had a bad experience here. When a pup got her ear split open after she got attacked a few years ago, this staff did a wonderful job helping us get her wound bandaged and dressed. Above all, they shined the brightest when my senior dog had to be put down. They were very kind and comforting through the process and shared their personal stories. As heartbreaking as the situation was, they made me feel seen in a time where I felt so lost about having to go through that situation.

Experiencia fantástica: Orange cat Garfield was able to find peace. Not suffering anymore. Received a sympathy card from hospital a month later so kind of them. I'll never forget Garfield, he wasva stray and I gave him and other strays water and food.

Experiencia negativa: 01/20/2026 We experienced another extremely long wait—over an hour and a half—and ultimately left without my cat ever being seen by a doctor. This was very disappointing. This has been yet another frustrating experience with this veterinary hospital. Although there was only one other patient present, we checked in within the 20-minute window we were instructed to follow and completed check-in over the phone. Despite this, no veterinarian ever came to see our cat. While the desk employee, Josh, was extremely kind and helpful, the issue was not with him. Unfortunately, after waiting until nearly midnight, we were still never seen by the doctor. By the time we left—around 11:10–11:15 p.m.—we had been waiting for over 90 minutes. My daughter needed to be up early for school, and I also work early in the morning, so we were unable to stay any longer. Given the late hour and lack of communication regarding the delay, we had no choice but to leave without our pet ever being evaluated by the veterinarian. One minor issue was addressed by the technician, for which I am grateful; however, the remaining three medical concerns were never evaluated because we never saw the doctor. In addition, there was an unresolved issue regarding my other cat’s medication, which added to the overall frustration of the visit. My cat had four different issues, since only one was resolved by the technician I will have to return once again on my day off so that the doctor can evaluate my fur baby, however it should have been done this evening. A return visit at my expense (my time is valuable) is inconvenient as I will have to subject my fur baby to another stressful visit, load up my fur baby again/travel anxiety for myself and my pet, gas expense, weather conditions on my day off...etc. This experience was extremely disappointing, especially given the stress of bringing a sick pet in and waiting late into the night with no resolution. I regret transferring my cats to this veterinarian company, as this visit left me feeling unheard and unsupported once again. While I appreciate the kindness of the staff member who assisted us, the lack of timely medical care and communication made this experience unacceptable. -------------- 12/11/2025 Crappy service, I waited for 11 minutes behind another pet parent at the front desk meanwhile I was unacknowledged by all 4 workers manning the front area. Not sure what they were manning if the girl next to the yapping worker was swiveling in her chair consumed by their conversation. I had to ask if she was doing Check-In and she rudely replied NO. I didn't so much as receive an "We'll be with you shortly" ...nothing, absolutely nothing other than her annoyed "NO lady, can't you see I'm swiveling in my chair? " The least VCA should do is have their workers APPEAR busy at their front desk SMH. I made a comment regarding the EXTENSIVE social conversation such as they should just go have breakfast together... and the workers looked at me as I was the RUDE one.

Experiencia negativa: If I could give zero stars, I would. I took my dog in for pooping / vomiting blood. Over the phone they told me the first visit is FREE (NO stipulations, I clearly explained why I wanted to take my dog in) they called me when to come in so I wouldn’t be waiting long, so they said but once I arrived I was told it was going to be a wait bc of emergent animals that came in during my 25 min drive over. I decided to wait anyway bc my dog is obviously sick & ended up waiting close to 3.5 hours after being told that the first visit would be free, only to be presented with a treatment plan and a bill close to $200 that was never discussed beforehand. I specifically stated I was bringing my dog in due to concerns about parvo, and at no point was the cost clearly communicated until the very end. During the wait, animals who were supposedly in “worse condition” were taken back ahead of us, despite our extended wait time and concern. The lack of transparency was frustrating and stressful, especially given the nature of the visit. On top of that, the staff were quite rude, dismissive, and overall unhelpful when I asked questions or tried to clarify what was happening. When you’re dealing with a sick pet, clear communication and basic compassion matter. Unfortunately, this experience lacked both. We left with NOTHING but a bad taste in our mouth for this facility and staff.

Experiencia negativa: If I could do 0stars I would. First off my cat was 17 years old. While I appreciate them being prompt in getting my cat in fast, they were not helpful. I took my cat here when his eye got swollen, he ended up having conjunctivitis of the eye. First visit was about $500 for them to run some tests and cultures. They sent me home with an oral, and topical medication. A couple weeks later his eye got way worse. The topical would make his eye bleed. At this point the inside of his eye was constantly bleeding and the tissue was bulging out. So I took him back to the vca becker clinic. After waiting in the lobby for about four hours, they finally put us in a room. We waited in the room for an additional hour. They stated that the wait is by emergency situation is priority. I am in healthcare so I completely understand. I would figure my cat bleeding out of his eye was a pretty good reason for emergency. Anyways, the dr came in and looked at him briefly then suggested I continue the meds and stated it could take a month for him to have improved. He suggested after a month to go see a specialist. I SUGGESTED TO THE DR that he needed to be on some kind of steroid medication or get a steroid injection to be more aggressive on the infection. He agreed and gave me an oral steroid. Had to pay another $100 just for me to suggest treatment on my own animal and for the dr to be in the room for not even 5mins. After another almost three weeks on all three medications, my cats eye was literally rotting inside of his head. Chunks of his eye were coming out of the socket along with him dripping blood everywhere around the house. He smelled like rotting flesh, would not eat, drink, or even use the bathroom. He just laid in one spot. I know he was 17years old and his body was unable to fight the infection but for me to suggest a treatment plan to the dr for my own cat was ridiculous. For them to have us waiting that long for treatment and the fact that they seemed like whatever about the situation was very disappointing. I ended up having to take my cat to another clinic and he was put down due to the severe infection and the fact his eye rotted out of his head. I would not ever bring any of my animals back to this animal hospital. Almost $800 down for nothing but my cat to be gone. Its a shame.

Experiencia positiva: Called for a quote for spay. Told you have to bring the animal in. Its at the discretion of the dr how much to charge there is no set price. Wanted $107 for the visit just to see the dog. (They were given all the information for the dog BTW)

Experiencia negativa: We waited three hours with our dog pooping blood. No one came for temp, no one came for records, nothing. We were told they would be in in about 10-15 minutes ago over an hour ago. Unless your pet is knocking on heavens door please go anywhere else. My fur babble didn’t deserve that.

Experiencia fantástica: Yesterday I went to get the remains of my Beloved Frita. As I was waiting I asked a Lady behind the desk about probiotics for dogs. She was AWESOME. We talked about her dogs and mine . Then she suggested Probiotics by Purina. She went above and beyond and gave me a sample. Thank you so much. I didn't get her name. And I hope she sees this. I recommend VCA .

Experiencia fantástica: I can't say enough times about how wonderful they have been with my pets and myself. Their kindness, love and care have got me through some of my hardest times. Thank you Dr. G, Dan, Solomon and the entire staff. God bless all of you.

Experiencia negativa: I am incredibly disappointed in this hospital that turned us away. I had called prior to make sure there was an opening, front desk lady said yes, I had told her it is an emergency… when we got there they told us we would go in first since it is an emergency… however someone had called and said they needed it more… they told us to wait. Then somebody else caught in saying they had another emergency. The hospital told us we needed to wait two hours until they could see us even though we got there first and we had a very bad emergency… being a pet owner and live my dogs … never ever have we been treated like this.. or as if they didn’t care. So very disappointed in this clinic. Broke my heart

Experiencia fantástica: Super thankful for Ronee at VCA for helping me with my special needs pet that needed some grooming. No one else wanted to help or even look at him for a consult. She was super kind and patient with both my pup and I. Will be going to her every time.

Experiencia fantástica: My husband found a stray kitten in our backyard early this morning. It was crying loudly and couldn't move. I took it to VCA Becker as an emergency, around 5:am, and it was seen by Dr. Daniel Arrington. He was very kind and explained that the kitten most likely had a spine injury and was in a lot of pain. Since it was a stray, he suggested putting it down. He was very professional and showed great kindness. Everyone at the hospital was very nice and made me feel good to have taken this animal there. Dr. Arrington said that they would not charge anything to put the kitten down, because they wanted to do a good and human thing. It brought tears to my eyes to see such care and love given to a stray. We don't have any pets, but plan on adoptingg one in the future. For me, this is the only place I would bring a pet to. If you want professional loving care for your pet, this is the place you need to go to. Thank you Dr Arrington and may you receive many blessings this holiday season.

Experiencia fantástica: My cat was recently treated here at the emergency clinic. it was a very dire infection which she needed emergency surgery to save her life! the staff, technicians, and surgeons were all amazing and saved my babys life. ive never felt more blessed to have her in my life still and i owe it all to the amazing people here. amazing, compassionate people!

Experiencia fantástica: Got my puppy seen within minutes gave her medicine prescription and my puppy is ready to play again , she was not acting like her usual self. Dr. Was honest. Thank you -pumpkin

Experiencia fantástica: We’ve seen Dr. Taylor and Dr. Arrington - who are both amazing doctors - while they were undergoing a shift change for staff when we brought our cat. It has not been too long ago since the emergency visit and we’ve gone back and forth regarding medication to ensure our cat remains stable, fighting nausea before we can treat the underlying cause pending medication shipment (as it is unavailable in house). We’ve usually had helpful staff members who are empathetic and go above and beyond. This evening at 4:37pm, a staff member dismissed my crying husband on the phone. No empathy, saying we needed to wait until Dr. Taylor came in the next day. Other staff have actually taken the time to see that both doctors have seen our cat within the same visit and address our concerns, and instead she continues to tell my husband we need to wait for Dr. Taylor to further discuss the account next day, or come in for another emergency visit to see a different doctor and risk a nausea wave for our already nauseous cat who is currently stable. Not sure what else we can do, or who else we can talk to if we’re met with coldness over the phone. We will probably try to call again later out of desperation and hope we can have more empathy from another staff member. Update: I received a call the same evening from management, and I truly appreciated how quickly they reached out to make things right. They not only made sure our pet’s health and safety were fully addressed, but also reassured us that their team will continue to receive the training needed to properly assess situations and always go above and beyond. It’s clear they genuinely care—not just about the pets in their care and the concerns of pet parents, but also about supporting and educating their staff, acknowledging any missteps, and correcting them. Their commitment to improvement really stood out, and it means a lot.

Experiencia fantástica: Had to bring my dog in due to a laceration to his eye from a few dogs attacking him. The staff was very helpful, patient, kind, and understood all the extra instructions to work with a my GSD/Malinois boy who is doesnt like strangers touching him. The staff all around was great, got him in and out, sedated, and stitched up. Very thankful for everyone from the front desk, techs, and Vet. I would not hesitate to take my boy here again for anything, hopefully just routine check-ups.

Experiencia negativa: This place is heartless. Doesn’t care about pets. Just wants to add more money to there bill . I understand they’re in business to make money. But when you put money over pet lives, thats just sad. If you can find another vet, it’s probably in your best, and to do so.

Experiencia fantástica: *Emergency room* I am so thankful I found this 24hours Emergency hospital, Attention was absolutely amazing starting from the reception to all staff on the back very reasonable price and high quality attention to my dog! Definitely recommend it and give it a well-deserved 5 stars!

Experiencia fantástica: First time coming here and loved the experience. Jen Sells answered our call and set up an appointment for my Chopper cause he was having stomach problems. She was very professional and thorough on getting as much info she needed for the visit as well. Wait wasn’t long either I was in and out of there within an hour once they did what was needed for Chopper. Jenn also checked us out and gave us some helpful tips! Definitely coming back.

Experiencia fantástica: I cannot say enough good things about this animal hospital and their staff. A week or so ago, our dog suddenly became critically ill and we had no idea what was happening. When we brought her in, she was immediately taken seriously, cared for, and treated with urgency and compassion. It turned out she was bleeding internally and needed an emergency hysterectomy. It was one of the scariest moments our family has ever been through. Dr. Andrade, her surgeon, is truly a blessing. The way she explained everything, the patience she had with us, and the skill she performed surgery with is something I will forever be grateful for. She quite literally saved our girl’s life. And I have to give a huge thank you to Raul, the night technician, who cared for her like she was his own. He kept us updated, he comforted her when we couldn’t be there, and you could tell he genuinely loved his job and the animals he cares for. Today, our Sadie girl is back to herself — eating, playing, gaining weight, and healing beautifully. I look at her and it’s hard to believe how close we were to losing her. If it wasn’t for this hospital and these people, she would not be here. Thank you, truly. You gave our family more time with a piece of our heart.

Experiencia fantástica: If you want the best care for your pet, this is the place where your pet will be in good hands.

Experiencia fantástica: ** Update, three years later and a move to Helotes, we still prefer to come to this location for all our care. Unfortunately we had an accident and all the staff to the director took Amazing one on one time and care with our fur baby and us. I can't recommend this place enough. Our baby came home with a new pep in his step and was given an orange lead. He is so proud of the lead he went to bed wearing it (we took if off when he got in bed) but prior he wouldnt let us remove it, it was his present from his favorite staff. Thank you again for taking your time and care in his recovery.The staff are absolutely amazing here.

Experiencia negativa: I will never bring my pup to this location ever again. I brought my first dog here so I expected a wait and understand certain situations take priority. I brought my puppy (7 months old) in today because his usual location recommended it as they were severely backed up. They wanted to make sure he didn't have an intestinal obstruction, etc. The front desk staff at Becker informed me it would be a four hour wait that turned out to be five hours. In the time we waited, every animal that came in was deemed by the front staff as more emergent then my dog. My dog was also attacked by another dog... they moved that dog to an isolated area and apologized to that family but NEVER came to check if my puppy was ok. They took that same dog to the back, again before mine... and we were the only two there. "That dog had an appointment". I am fed up. It is always an excuse... I didn't appreciate the lack of service... I didn't appreciate the wait... I didn't appreciate the excuses... I didn't think front desk could decide who was emergent or not based on looks... needless to say my puppy was not seen and I took him elsewhere which was much better. I will NEVER recommend this location ever again.

Experiencia fantástica: After being turned away from another 24 hr clinic, we came across VCA. Everyone has been so polite and informative. The drs and financial team worked with us as far as expenses. They took really good care of my little guy.

Experiencia fantástica: This is a great hospital to bring your dogs to! The staff are friendly, patient, and genuinely compassionate toward my two senior Chihuahuas. I felt confident and supported throughout our visit. I would definitely recommend this place if you ever have an emergency with your pets. The prices are also very reasonable, which is a big plus.

Experiencia fantástica: Jen, Tom, and Marcus were absolutely amazing in helping me and my cat, Finn. They took such great care of us

Experiencia fantástica: Just wanna say thank you to the overnight staff that worked tonight for being very professional be treating me and my furr baby like we were family! Also a big thank you to Kelly Brown the veterinarian that took care of my furr baby like if he was one of her own. She was very professional, respectful and careful when assessing my furr baby. She also explained in detail what was wrong with my furr baby and what her treatment plan was gonna be to get my furr baby feeling like himself again. Thank you VCA Becker for making us feel like family………

Experiencia fantástica: We’ve been going to VCA Becker animal hospital for a long time now. I’m always happy with the experience and care we get. However, today, I’d like to give a special thanks to the AMAZING Dr Andrade, Dr. Salas, and the Vet Technician Ana Lisa. My dog Jerry is 17 and a half years old, and sadly coming to the end of his time with us. The care he received was so gentle and patient. And they took the time to speak with me about what to look for and expect in the upcoming phases of his life. They put me at ease. I thank them so much. They are amazing.

Experiencia fantástica: I just wanna go on here to say how amazing my experience was going here for the first time… front desk Jen Sells was very helpful and answered all questions… which then I met Yami the tech she was so sweet and gentle with my baby made sure she did everything to make her feel comfortable before checking her Vitals.. I had a lot of questions because it’s our first cat and she didn’t seem bothered what so ever answered every single one and made us feel very comfortable.. she then told me the process and said Dr. Taylor would be right with us.. we didn’t even have to have to wait he came in fast and then talk to us and took his time and did the exam.. I loved how he talked to us and explained everything and did an amazing job!! He knew exactly what it was right when he saw her. Also, loved how he made us feel comfortable.. Then we left and before leaving Jen made sure she told me glad it was nothing bad and said some Encouragement words which was really nice.. We’re just very pleased with the whole experience.. we will definitely be going back if needed..

Experiencia fantástica: I visited the clinic with concerns about my poodle after he was attacked by a rodent. Josh at the front desk was incredibly calm and composed, assuring me that my dog would be fine. As a new dog owner, I was grateful for Josh’s presence, as he helped me put my nerves at ease. Waaay to gooo!!

Experiencia negativa: What horrible staff. I was quoted $85.00 to see Egg. He's a cat with an ear infection. Highway robbery. It turned out to be $439.00. For a young man to pay. Don't go there people, please.

Experiencia fantástica: Thank you so much for always taking care of my little guy JJ. He loves coming to VCA. Special thanks to Jennifer Sells for assisting me with JJ’s medicine and answering all questions that I have. Her kindness and compassion makes this the perfect place to bring my pet. You are one of a kind.

Experiencia negativa: WARNING! Do not use this clinic. They gave my dog too much insulin, and he went blind within 24 hours. They do not care about your animals, and there is no emergency after-hours number.

Experiencia negativa: Decent work, but severely overpriced. Found a vet a little further from me that treats the same problems for approximately 25% of the cost that VCA does in general. Beckers gets bonus points for usually friendly staff and the fact that they’re 24 hour, but be prepared to sacrifice your first born, an arm and a leg, and your mother in order to pay for even the most minor of treatments. Only worth it if you love your pet, you desperately need someone at 2am, and have thousands of dollars spare. Be wary of what they tell you with their quick and emergency diagnostics, because they will try to get you to cough up every last penny you’re willing to spend by pulling on your heart strings, saying it’s all necessary for the health of the pet.

Experiencia negativa: Update - so its not letting me post my images either? Im not sure whats going on but its infuriating that i am still dealing with my experience and cant even share it to help others get a second opinion if possible. I had left a raw review and noticed it is not showing up. Not sure why but I'll just attach my screenshots in case its being hidden. Honestly not sure why my experience is being filtered. If you want honest reviews, it comes with the good AND the bad.

Experiencia fantástica: The first time I went to this location was to get my soul dog cremated. They were very respectful and as soon as he was ready they called me. The second time it was to take my moms puppy in because he hadn't eaten for almost 2 days and then vomited after drinking water. There was a bit of a wait but it was because we were walking in and it wasn't an emergency so it was understandable. We did find out that he had Parvo but we didn't feel immediately hopeless because they talked us through everything and let us choose the course of treatment we could afford without making us feel judged. As soon as we chose the treatment they gave us all the needed supplies, medications and written instructions to take with us after telling us what to do. Since it was my mother's first time taking her puppy there the actual appointment was free. With their help and almost no sleep on my part he has fully recovered and will be getting his vaccines. Love this place and will go again when needed.

Experiencia negativa: Very frustrating visit as I went in to pick up our dogs remains. The lady at the first desk asked for my husbands number, name and dogs name which I all verified and she said I didn’t have authorization to pick my dog and needed to call my husband which he was busy with work so didn’t answer I’m visibly upset at this point and tell her why would I be picking up someone else dead dog and she still was like I need to talk to him. Luckily he answered when I tried calling and told them yeah of course and then proceeded to say that they didn’t even ask if he wanted to add anyone else to pick up our pet. On top of that we had an issue with the staff not sending us the links or reaching out to be able to choose and add the urn and other keepsakes. Horrible experience

Experiencia negativa: Yet another low-quality for-profit veterinary clinic that hires subpar professionals. Stopped bringing my family dog here for boarding after she was returned to us twice covered in her own urine and clearly disheveled. Even after the disastrous boarding experiences we have had here, we sadly decided to still seek out medical care at this establishment. My parents brought my dog in for evaluation of a newly presenting lump which the vets quickly wrote off as a benign fibroma without even truly evaluating it. She proceeded to return for a yearly wellness exam which is was yet again written off as unremarkable. As a healthcare professional myself, I returned home for vacation and within 10 seconds of looking at the lump could clearly see that it was much more than just a fibroma. Took her to a family owned local vet for another opinion and they also easily diagnosed it as a sarcoma and offered many options of care with great empathy. During this time, my dog tripped and injured her leg and was sadly taken to Becker for yet another eval. Without doing much of a physical exam, the vet just listed many forms of imaging they offered for purchase without even being able to locate a proper source of the pain which even a first year medical student could be able to do. Took her to another vet who sat down and toon a proper history and did a thorough physical and was able to diagnose the injury without any need for imaging. This place is a clear example of a corporate institution that has no actual care for animals and hires bottom quartile vets from low quality schools that just care about a paycheck and lifestyle. If you want your pet to be treated with respect and love, please consider taking your money to one of the many locally owned animal clinics throughout the city. And always remember to advocate for yourself and your pet and never let a healthcare professional dismiss your gut feelings.

Experiencia negativa: I brought my chihuahua to this hospital when she was unresponsive, cold, weak, and barely moving.I knew coming in that I would be spending a good penny, and I was ready to pay what I could to help her. I just wanted her to get the care she needed. After waiting, the staff told me they didn’t know what was wrong and said they needed to do tests that would cost between $600 and $1,200. Then they wanted another $300 for medicine—but they admitted they weren’t sure if it would work. I didn’t understand how they could offer expensive medicine when they had no diagnosis. It felt like guessing, and I couldn’t risk money I didn’t have on something so uncertain.It felt like they take money from desperate owners just trying to save their pets. When I said I couldn’t afford all that, they told me the most “humane” thing to do was to put her down—for another $300. I was shocked and heartbroken. I asked to take my dog home, and they told me that doing so was not humane and that she would suffer. It felt like I was being guilted into giving up on her, just because I didn’t have enough money. They refused to release her until I paid $200 for what they had already done—just placing an IV catheter. It felt like money came before care or compassion.I took her home, unsure if she would make it, and slowly cared for her myself. I fed her little by little, kept her hydrated, and watched over her. It was hard to see her so weak, but she began to recover. Today, she’s happy, healthy, and back to normal—running, eating, and full of life. I understand that emergency care is expensive, but this experience left me feeling pressured, judged, and dismissed. I came for help and left feeling like I was treated more like a customer than a pet owner in crisis.

Experiencia fantástica: My pet loves it here and she is terrified of vets. I will be bringing her here from now on. I love that they have everything there instead of traveling to a different store. I love that they let you pick and choose what medications for your pup .

Experiencia fantástica: Ive taken several of my kitties here and have only had wonderful experiences. The wait times are long at times, of course, but the staff is very gentle and understanding. They give options for prices as well. We had to use their euthanasia services last week for our sweet kitty boy; everyone was very gentle and understanding and made the process as easy as possible. It was about $430 for the whole thing including private cremation with his ashes returned

Experiencia positiva: VCA Becker Animal Hospital is my go-to for emergency pet care. The staff is friendly and helpful in getting the proper care for animals in a timely manner. Dr. Rosalynn Andrade is one if the most caring and honest veterinarians I've had the opportunity to meet. I appreciate having a 24-hour animal hospital that genuinely cares for animals and their human caregivers.

Experiencia fantástica: I am a huge fan of the Pet Resort! I always struggle with worry when I have to leave my 2 cats Siren(who is almost 17) and Wee Pea (who is a recently rescued still feral little girl) due to travel. But the staff at the Pet Resort always surpass my expectations with their love and attention towards my cherished 2. The Director Ronee Ross is an angel who connects with all creatures and also understands the anxiety we owners have when leaving our furry pawed ones. She always sends me updates and pictures of my 2, and I know they are in loving hands. The other staff also clearly have compassion and once the receptionist shared with me that she was playing with my Siren during her breaks! I am overwhelmed with gratitude and will continue bringing my pet family here.

Experiencia fantástica: I came in today with my sick dog named Love. He ate something bad last night and tbis morning, I thought he was gonna die. I don't have a car currently and had to carry my boy to every bustop. Luckily I was able to borrow some money from my good friend in Florida to take a Lyft there. I knew I wasn't going to be able to afford treatment but I had to go. I was terrified that my dog was going to die and Noone in San Antonio would want to see what I would do if that happened. But he's good. A couple of hours later, he wanted to walk and take a nice poop and he did and then started kicking the ground like he does. He attacked me in Riverside mall a few minutes later. It was adorable. He had more energy than I've ever seen him have. He grabbed my shoe and tried to drag me through the mall. Lol He'll be fine. LOVE cures ALL. Most people forgot that. There is a solution to everything. But I want to thank the young ladies who work there and Dr. Schwartz. The Power of the Schwartz! Space balls part 2 would be cool. I'll work on it. Thank you for the food you gave me for Love dog. I don't plan to need ant vet visits again but I will definitely recommend this clinic to others. I am Richard Bock on Facebook. My creator accounts on other platforms are being developed. Help me help all the animals.... And the people.. The world is about to change big time. Let's make sure its for the good this time

Experiencia fantástica: I went through the experience of having to euthanize my 12 year old dog on a Sunday afternoon. I first went to the mobile clinic at the local feed store where a diagnosis of severe congestive heart failure was confirmed and a recommendation for euthanasia was given. After calling around to local emergency centers I choose Becker ( my daughter had a good experience with them). We (my daughter and I) were treated with compassion and respect as this was a hard decision to make. After their evaluation there was agreement in pursuing euthanasia. They provided a nice private area to allow us to take our time with our beloved pet to say goodbye. Everyone in my family had a chance to say goodbye (some by FaceTime). We know she is “under the rainbow “ watching and waiting. Thank you, Beck staff.

Experiencia fantástica: On Friday, We lost our family dog of 13yrs in the middle of the night. We took him to Beckers to get cremated. The staff was so nice and compassionate. They explained the whole process and answered all of our questions with patience and empathy. She handled our puppy with care and gave us back our blankets that we wrapped him in. Thank you

Experiencia fantástica: So after taking my fur baby to the competition. I brought her here after still showing signs of being ill . As soon as I walked in very friendly staff . Vet technician and assistants very knowledgeable with a lot of information . They give you options in treatment not just tell you do this . Which I really liked I hope I don’t have to go to the VET ER. . But if I do I’ll be bringing my pet here . And yes my doggie is doing better ❤️

Experiencia fantástica: I had to take my dog in at midnight for a UTI. It was an issue that could have needed a lot of testing and could have been used to really pressure me to find a way to pay for things I wasn’t sure of. The vet had came in and reviewed why certain things were suggested and what the best options were for my budget. My sweet pup got taken care of and all my questions were answered. An ER visit for my dog is tough enough without being pushed for all sorts of things that you cannot afford. I’m glad that it wasn’t something I had to deal with here.

Experiencia fantástica: Our cat passed away in the middle of the night, and we brought her here to be cremated. There was one very compassionate young woman at the desk, who took her. Less than 1 week later we received a call that her remains were ready - we got a small urn and her pawprint and name. The young woman who gave us her remains was also very compassionate and kind. I really felt we were treated with compassion and empathy in the entire process, and would recommend them if you have the unfortunate need to have this done as well. Thank you, Becker.

Experiencia fantástica: I bring all my 6 fur babies here and they see Dr. Arrington who is the absolute best, never have any issues. Today we saw a different doctor unfortunately Dr. Arrington was off, and my experience was not the best and disappointing. I give Becker a 5 though because the techs specifically Jen Sells was absolute amazing with customer service. She listened, was patient, kind, and helped with service in every way possible. She truly deserves a reward for her customer service. I highly recommend Dr. Arrington and speaking with Jen Sells. Jen Sells made my experience today overall not as disappointing.

Experiencia fantástica: We shared an experience with the Pet Clinic over 15 days after bringing in a stray we found. From the welcome by the front office team, to the Pet Technician, to Doctor Gonzalez (an amazing professional that was very helpful & knowledgeable) to the Pet Resort team with the main contact Ronnie, our stray went from being badly injured to happy & healthy and beautiful sharp pup after grooming. Our dog Prince was in horrible shape and thanks to them our dog is happy & healthy today. It’s an animal hospital and open 24 hours and that’s what they did, they worked with us a lot, kept us aligned with information, and also dealt with things when they didn’t look so great. They do the hard work and see and help pets that truly need help, quickly. Thank you to them for having hope with us and being kind and professional individuals. Also, the pet resort was so nice, it’s clean, it’s comfortable for the pet, and they kept my Prince safe and gave him his meds and after surgery care for multiple days. I even took him back after for shots and care again, because I like the team.

Experiencia fantástica: I went into this hospital at 3 in the morning with a stray cat that I had just accidentally hit with my motorcycle. Animals hold a huge place in my heart so I was very emotional about the whole experience. Everyone at the hospital was very kind and understanding to me. The doctor Kelly Brown was very patient and explained to me the condition of the cat and the options that I had. I decided on euthanasia because the cat’s chances of survival weren’t great due to his injuries and I didn’t want to prolong his suffering if he didn’t have good chances of pulling through. They let me spend a moment with the cat to pay my respects before giving him the medicine and I got to pet him and give him love while he took his final breaths. I am extremely grateful to the staff at this hospital for their care of this poor cat and their kindness toward me while my emotions took over and I was sobbing in their exam room. I will 100% go back here if I ever have issues with my own pets.

Experiencia fantástica: we have foster after foster that we've brought in to becker to see all different doctors that work there. all different ailments. kidney failure, unknown bumps, kittens missing limbs, stomatitis / teeth issues, fiv+ positive cats with flare ups, all assortment of gastrointestinal issues. the current roster is fantastic, we've seen almost everyone that works there, vet techs & doctors. dr kelly brown, dr andrade, dr arrington, schwarz, taylor, davis, mapel, etc. what many people don't understand about becker is that it is an emergency room. a room may be ready for you and then an emergency comes in and things get pushed back. they prioritize emergencies. delays happen. as for people disgruntled about prices or procedures, please try to ask more questions and do your own research as well. the more you talk with your vet and tech, the more they will work with you. there is so much information, so many different ailments and things to test for. we've found becker's prices to be near average, if not slightly higher average, but it is worth it for us when we are so familiar with their doctors and they are open 24/7. when we had an issue with a doctor years ago treating one of our FIP cats, we noticed he no longer worked there after we explained everything that happened and how upset we were with what he had done wrong. their assistants, techs, and doctors are all so receptive, just remind yourself that they are all dealing with horrible emergencies and cruelties nearly every hour and we are immensely short-handed on veterinarians these days!

Experiencia negativa: Profits over petcare is the theme of this hospital. I went in with my cat because she has some scaling on her ear and head. The Dr came in and was naming all of the things that could be wrong. She said she was gonna write down all of the things that were recommended and we would go from there. The tech came in with a paper of what they were recommending. I was a bit confused, because how could they treat her if they didn't know what was wrong yet. The bill totalled $595. I opted for the skin test so that would determine what was wrong. After the skin test they found out she has ear mites. They told me to give her Zymox and a lime sulfur dip. I asked if I needed a prescription and they told me know. After I did my research, none of these recommendations are going to kill the ear mites. I just called the hospital and was told a Dr would call me sometime next week? They are basically setting my cat up for disaster. Just go home and wash her with the solution and then they knew I would have to go back for a much more expensive treatment plan. This place is awful.

Experiencia negativa: I recently bought my cat in on 6/2 as he hadn’t been using the restroom, 3 hours later they are wanting to charge us $5500. After we mentioned this was financial impossible for us we asked if we would be able to take him home for the night and take him to our local vets in the morning to which they replied “you can but there’s a high chance he will die tonight”. No sympathy and just praying on peoples love for their animals. We ended up doing a procedure which costed $1500 ( we didn’t feel comfortable taking him home after that comment they made) to which they seemed disgusted that we didn’t pay the $5500 Well it’s now 6/13 and we are at the MPC veterinary clinic who have the most care and support for our baby. They are more interested in making sure our boy is okay rather than taking an absurd about of money from us

Experiencia fantástica: Ronee and staff took excellent care of our 14 year old doggie during her boarding. We appreciated the daily pictures we received. Our doggie had a bath and was nice and clean when we picked her up. One of the employees went out of his way to say goodbye to her. Thank you Becker staff! ❤️

Experiencia fantástica: My doxie ingested a pesticide odor within her kibble and started excessively drooling late at night. She was drenched, so I took her to VCA Becker animal hospital since they’re open 24/7, it was my first time being a patient there but thankfully we were treated with excellent service! They instructed as to what to do once I arrived and thankfully she didn’t have any toxins in her body to cause any heavy harm. The assistant, receptionist and vets were all kind and I’d gladly come back for any other concerns for my dog !

Experiencia fantástica: I want to say thank you to all the staff members that help care for my cat, he was severely injured by an outside animal that bit him. All the staff were friendly from the front desk to the doctor and his staff. My cat is recovering well, and will probably become an inside cat. I live on the far east side, so no matter what part of the city you live in I would recommend this animal hospital to anyone no matter how far you have to drive.

Experiencia fantástica: The Vet Techinican Grace was great with my Bobo!! He has never been so comfortable before , she is a natural she took the time to gain his trust by throwing his ball with him and made him think he was here to play haha! You can tell she really cares for animals and this is not just a job to her it’s a calling. She deserves a promotion or raise!

Experiencia negativa: I brought my dog in over a week ago. Because he has lost over 40 pounds he doesn't eat it, has.He really lost his health. I spent over $1100 that day to be given medications. IV's antibiotics as to which the antibiotics were not mentioned on that day. I had to go back and spend another seventy eight dollars a couple of days later for these antibiotics that should have been prescribed in my opinion that very day. I'm now realizing this doctor as to which I won't mention. I simply prescribed my dog placebos, because after all of the treatment that I have given him, he has not changed at all. His situation seems to be getting worse. Now considering that there were things I found on my dog that they didn't see, nor did they try to find out about it.Let me know that.They quickly got him in and got him out. I would not bring my pet here had I known that these individuals were not going to thoroughly, look at my dog. Now I have no choice but to spend another two hundred dollars with these people.To put my dog down, that's something that they knew that day.They could have been honest about it.And said that he's not going to make it. I feel incredibly disgusted, I feel incredibly angry, and it's very, very sad that these people did not look at my dog and give him a thorough examination even even after they took his blood work, your analysis and stowaage, they told me that they couldn't find anything but my dog is dying. Now they want to send me a proposal to give him ultrasounds four another seven hundred dollars. You people are wrong for what you did.

Experiencia fantástica: Everyone was beyond nice and went above and beyond for our dog Milo but Dan G especially really made our trip to the vet fantastic. We needed assistance with administering a shot and Dan G was able to help us out and was very friendly and compassionate with helping us as much as he could.

Experiencia fantástica: my dog had cancer so we knew we would eventually have to have her put down. when I brought her in to Becker, the staff was so concerned and empathic they made the whole process as kind and gentle as possible under the circumstances.

Experiencia positiva: Great service I loved the way that the handle my dog and they were happy babs after the visit

Experiencia fantástica: I have had 2 pets at this facility and now on my 3rd. She is a chihuahua - 1 yr old. The facility has puppy programs available to care for your new pets to make the experience reasonably affordable. She was just spayed and the incision looked like it was not recent. It has healed with hardly any scarring. The care that they give my pet and have given my other pets have been amazing. They are caring and show the care and love they have for animals (WHICH IS WHAT COUNTS IF YOU ARE IN THIS BUSINESS) My Pet, Selene, is not fearful of going to see her Dr. she walks in like she owns the place. Thank you Beckers and all your staff of Drs, Techs & Admin for all you do and making our and Selene's experience one that feels safe and comforting to our peace of mind when it comes to our pets which is part my family!!! Yes, sometimes, we have to wait (as we do with human drs or ERs) for other have a higher emergency than we do at this time we should be grateful that we are not in the state of major terminal emergency even tho it feels that way because it is our loved pet. Think of others emergency situation before judging the facility for caring for the terminal emergencies. To us all of our situations are terminal but thinking of other pain should be our concern too. Thank God, They have been there for my pets, offered the best care and I know my pet is safe. Pets are expensive that is part of the love too! JS! I am sorry for the loss I am reading about. I understand loss of our loved pets. My condolences. HOWEVER... I RECOMMEND 110%

Experiencia negativa: Asked to come in early to my appointment time, then had to wait 50 minutes to be seen. Once they finally came in, they just asked me questions I already answered on the pre-screen text I was sent, then another 30 minutes goes by before the doctor came in. She came in for 5 minutes and that was it. Was told I would get my dogs results back within 24 hours. 48 hours go by so I had to call for my results. $117 for a visit fee alone when the doctor came in for 5 minutes is a absolute joke. And then additional money for the tests that I had to reach out for the results is ridiculous. Some basic customer service would maybe make the situation better but they lack there too.

Experiencia positiva: I recently visited Becker hospital with an emergency, I have to say they provide excellent attention to emergencies, unfortunately my dog was very ill about to die , Dr Ben Schwarz was very attentive, kind and caring, I have had other pets cremated at Becker and my Fiona wasn't going to be an exception, my dissatisfaction came to be when his assistant never gave me any options for her cremation as previous times , I believe she took advantage of my emotional state , she gave me the most expensive one without asking me first I'm unemployed at the moment and pet becoming so ill within a couple of hours was totally unexpected, I think this assistant whom I don't know her name could have been more understanding. That was disappointing this took place Thursday April 3rd.

Experiencia fantástica: I highly recommend you take your pet to Becker. I adopted two Puppies from SAPA, my intention was to adopt just one. But Coco had a sister at the Shelter and we did not want to separate them. After we had them for only one week, Coco stopped eating was hardly moving. We immediately took her to Becker, where they checked her thoroughly and gave us the bad news that she had Parvo. The Doctor of course could not give us a guarantee that she would make it, they are caring and compassionate Doctors but if you have any common sense , you know that there are no guarantees. However, we were given treatment options and decided to let Becker treat Coco. Of course she had to stay at the hospital several days. Having a pet can be very costly, but they worked with us to where it would not be a financial burden on us , which I don't believe many places would do. The Doctor immediately took our Baby to the back to start treatment. Jennifer the office Manager came in and worked out the financial part with us which was way less than we expected. The very next night Moana showed the same symptoms, once again we rushed to Becker where she was diagnosed with Parvo as well. Of course I was very emotional at that point, the Staff and Doctors were very nice and comforting. Both our Babies had to stay for several days. I visited them every night and the Staff always knew our Puppies and took us to the back to visit. I started finger feeding Coco, and thank goodness she started eating a little. All the techs were so wonderful, they would finger feed her until she started eating on her own. Once again I really think they went out of their way to make our Babies well. Moana was not eating at all, so Dr. Arrington started finger feeding her as well and even sent us Videos and a picture letting us know that she was eating out of his Hand. Doctors are here to save lives, and that is exactly what they did for my babies. I understand how hard it is to lose a pet , but you cannot blame the Doctors. Reading some of these reviews made me realize that some people were writing bad things because of Grief. But I can assure you that most of it is exaggerated. I never met a rude person at Becker , from the Front Staff to the Techs, the Doctors and the Office Staff all helped us out. As far as waiting in line, I was there when Techs would go out to peoples cars and bring sick animals in yelling Emergency coming through. So please don't believe some of these reviews, go see for yourself. If it wouldn't be for Becker , my Babies would not be alive and full of energy. I cannot thank them enough. This will be the only place my Babies will get treated even if it is just for shots, grooming and whatever else I need to keep my Babies healthy. To the person that wrote that the Hospital was dirty, I think you went to a different place. Go see for yourself is all I can say. By the way, each Doctor that was on shift would call us before they went home to give us an update. I highly recommend Becker Animal Hospital.

Experiencia negativa: Please avoid. Created an appointment to been seen. Waited in the room for over 45 minutes past the apt time. All while no one came in to let me know that it was going to be a longer wait time. They have these “rules” posted in their rooms. Which states if they are experiencing a delay in care they’ll let the customer know because they respect their time. They did not let us know. I had to walk out to ask for an updated and let them know I had been in the room for over 45 minutes.

Experiencia negativa: I really liked the doctor we saw but this company is extremely profit oriented and puts that above its care. The treatment planner has no knowledge about what’s best for the pet and seems to be reading from scripts and trying to meet her quota. I waited an hour to be seen, was given a $1400 estimate (which the coordinator said was missing something so I can expect it to be closer to $1500+. I called another hospital and compared the prices, this place is EXTREMELY high. It really just feels like this company does what it can to profit from scared pet owners. If the doctor would work somewhere else, I would 100% follow her. But I would never bring my pet here again. And if anyone does, I urge you to check prices before committing.

Experiencia fantástica: Last night we had to find a hospital to care for our Koda. He had cancer and was in so much pain. VCA was amazing. They treated us with so much kindness and empathy. The Vet was so comforting , and seeing the agony we were enduring he was patient and kind. Thank you to the staff and the VET. R.I.P our beloved fur son Koda

Experiencia negativa: We would never ever go back to Becker Animal Hospital again. Worse experience and just very rude when it comes to asking questions over the phone. We went to another Dr for our dog and they provided us with better medicine and treatment. It's like they were setting up for disaster and not giving her proper medicine so we can go back and spend more money on surgery.

Experiencia fantástica: My first time at VCA Becker animal hospital was amazing. Dr. Dunlap was so gentle and Kind with my precious Chewy. Everyone was kind, professional, and efficient. Alexis was very helpful from the 1st phone call to be placed on the wait list. I was also very impressed that Dr. Dunlop did not run extensive, costly, and unnessarry tests. Thank you for an awesome 1st experience. We will be back.

Experiencia negativa: My kitty kitty was peeing blood. I called and they said come in as a walk in. So I did. I didn't have to wait when I arrived. The front desk people didn't say a word to me. I was just standing there waiting to be for someone to help me. They all were doing there own thing. They weren't aware of me even though I was the only one there. I got called to the back and immediately they took my kitty kitty to the back. Then the tech asked me questions and then the Dr comes in and said she has a ear infection in her left ear and a UTI. I knew she had a UTI the reason I went it to get the antibiotic shot, because I can't get my kitty kitty to take the pill (antibiotic). I've done everything to try to get the antibiotic in her mouth she's just not having it. It's been over a week and she still has blood in urine. Anyways the shot was going to cost $160.00 unfortunately I did have that. They didn't offer me a payment plan nothing. The tech said I get flea/heartworm prevention for freevfor 1 mth. The Dr left the techs came back in and explained again. Upon me leaving they didn't give me a paper for future and now procedures. Nor did they give me the free medicine. It seemed like once I told them I couldn't get the shot right now, they shunned me and acted completely different. Like I was less than tho. I didn't like that the took kitty kitty to the back and left me in the room. Usually the Dr exams in the room with the owner. So I got kitty kitty and left with nothing. When I got home I thought wait their supposed to give me medicine for flea/heartworm. I called they were rude and told me to come pick it up. Over all I felt like I was being judged for not having the money. They all were rude and didn't seem to care about kitty kitty. So the next day I go pick up her meds. The lady at the desk looked at me like I was nothing. She went off to go find out about the medicine. While I was waiting I was talking to another one of their employees I don't remember his name, and telling him my situation. He said hold on. He came back with a tool that you put the pill in and shoot it in the cats mouth. Let me tell you, he was the ONLY one who's seemed to care through this whole process. Thank you for him (even though I don't remember his name.) And I still didn't get a invoice of what was done and what needs to be done. I didn't like my experience here.

Experiencia fantástica: My sweet Sophie needed an emergency surgery and this hospital did a beautiful job of taking care of her. From the consultation, to calming us down, to explaining the process so that she could heal was incredibly professional. I’m so grateful for this hospital and all they do for our dogs!

Experiencia fantástica: Always a great experience with both the veterinary staff and boarding for our GSP's at this location! Ronee and her staff in the boarding area take great care of our GSP's even with their high energy! We also love the daily photo updates.

Experiencia negativa: If you believe time is precious for your fur baby. Don’t waste your time here. We spent 4 hours waiting to see a vet. We kept getting pushed aside for other animals. We were told our dog was stable enough to wait to be seen. We left after the 4 hrs of waiting and headed to another pet emergency room. My Olivia passed 4 hrs later. I will always wonder if she had been treated earlier, she would still be with us.

Experiencia positiva: My best friend Pugsley whom stopped breathing, after I got his heart beating. I ran him to the hospital where I was met with a compassionate guy at the desk. Given the situation his heart didn’t make it. They took him in the back, so as to what they tried I have no idea. My only complaint was it would have been nice to have a bit of conversation as to what was done. This was my little guy. I do understand it’s a business. The lady in the room was absolutely nice. I wished, I had got the little urn after all-

Experiencia fantástica: We had to take our senior dog for euthanasia unexpectedly over the weekend. The staff was very kind to us during a difficult time. The loss of a cherished pet is never easy and it was also an unexpected expense. Daniel helped us and we will also be able to get our dog’s remains back. I’m forever grateful for the kindness we received that day.

Experiencia fantástica: Ten years ago, we faced the heartbreaking loss of our beloved Boston Terrier, JJ. It was one of the hardest decisions we ever had to make, but Daniel Gilbert, Client Service Manager was truly heaven-sent. His compassion and guidance through the process meant the world to us. Fast forward another ten years, and once again, Daniel was there to help us through the loss of our Boxer, Ace. His kindness and support during these difficult moments have been an incredible blessing. We are forever grateful for his care and empathy when we needed it most.

Experiencia negativa: This dog hospital was the absolute worst. We walked in and the man up front was already giving attitude and getting annoyed because I didn't have $600 straight out of pocket because I had to rush my puppy to the hospital and me and my sister had to ask for money from our family to get enough for the $600 we needed then they took us to a room and, I told them my cane corso ran into the street and ran full force into a truck (the truck had slowed down but he ran into it) and my baby was bleeding out of his mouth and couldn't even walk. Then my sister is telling the nurse this because I'm sobbing and can't talk for myself and the nurse with the lip pericing said "hes a little to big to be running full force into that truck " and she laughed in my face while I was crying. Anyone who owns a dog knows it's traumatic to see your dog bleeding out and she just laughed about it. Then they had us wait about 3 hours to even discuss the prices about what we need to do to keep him stable and still nobody showed to talk to us about the price. So we ended up taking him home and buying the prescriptions he needed and I ended up taking care of him myslef. Cause they just had him laying there in pain in the oxygen crate. And I'm glad I took him home instead of giving this hospital another cent of my money because now he's doing just fine and I took care of him. They are so unprofessional and heartless.

Experiencia negativa: Worst experience ever tonight! Took my puppy in tonight, mind you didn’t even get seen. (Left with my puppy to another vet!) Waited 2 1/2 hours with none of the staff to give any info about the wait, but this was NOT why I left. While I sat in the waiting room to get my puppy seen, I over heard staff LAUGHING, GOSSIPING & TALKING UGLY ABOUT THEIR CUSTOMERS. While I saw pet owners who were crying & heart broken about their pet & the staff just laughing & making fun of what they saw!! These ppl were so inconsiderate & rude! The lack of empathy they had for their customers & their pets was disgraceful!! This was the most unprofessional visit/wait I have ever experienced & THIS IS WHY I LEFT & WILL NEVER RECOMMEND THIS PLACE TO ANYONE. If I could give 0 star rating best believe they deserve it!!!

Experiencia fantástica: I can't say enough about this place!! They are open 24/7, for emergencies & non-emergencies. The staff are amazing, friendly, and caring. You can just tell they love their job & they love the animals. Dr. Gutierrez, Dr. Brown & Dr. Mapel are amazing & some of the best in their field. They are clear & upfront with their prices, so there are no surprises. My dog had a procedure done, and I was given and paid for a treatment plan that outlined everything they needed to do, including sedation and a 4 hour hospital stay. They ended up not needing to do the sedation or hospital stay, so they refunded me for the services that weren't performed. When my dog needed surgery, they were upfront about the expectations, pricing AND what would be needed if something went wrong. They clearly set the expectation of what they would do & what it would cost if my dog needed "Life-saving measures" and CPR. I highly recommend getting the VCA Care Club. I got the Senior Paws Care Club, and even at $75 a month, I've saved a ton of money with exams, X-rays, wellness checks, bloodwork, and sick pet visits. I wouldn't take my pets anywhere else.

Experiencia fantástica: Wonderful staff. DVM Taylor was awesome. Our small dog had to stay in the hospital for 2 nights. I loved how the staff is able to give updates Via text or phone call. I have no doubt my dog was in safe hands during her stay.

Experiencia fantástica: Went in for my pup who is having some gastro issues. We were nervous and overwhelmed. Walking in we were greeted by a receptionist. They were friendly and timid. We went in at 3am & to our surprise we did not have to wait. We got placed into a room right away. Natasha helped us and we are so grateful for her. She is compassionate and informative. She also walked us through pricing and let us know what we can do with our price range. Thank you!

Experiencia fantástica: We had a wonderful experience with Becker Animals Hospital. Unfortunately we had to put my sweet dog down recently. We were meant with a kind and compassionate staff, even the receptionist were kind to us and our situation. The tech and the vet both explained everything to us and were so sweet and gentle with our dog. There is a nice cozy room you and your family can mourn in with your dog with plenty of tissues. They were quick and to the point and very sweet to us and our dog.

Experiencia fantástica: The techs took my dog in right away. I received a call almost immediately letting me know she needed to be operated on. They got her in and stitched her up quickly and told me when I could come pick her up. They also informed me what she could be fed so I could go buy what was needed while they were in her care. They were awesome and kept me updated the whole time.

Experiencia fantástica: Anna was so great i didn’t even have my cat neutered here but she answered all my questions. She was sweet and patient and i really liked her tone throughout our conversation. She made me feel a lot better about not ever owning a cat and she made me feel welcomed. Her customer service was 11/10.

Experiencia fantástica: I am so glad my dog got treated here, my dog had decided to escape into our neighbors yard and in the process had cut herself really bad on her leg and did require stitches. I like to thank both the doctor and nurse that had seen her and gave me any options I had when I was financially in a rough patch and was able to make payments. Now she is healed and happy, and will be bringing both my dogs for routine vet visits.

Experiencia fantástica: Took me a while to get this out here. I have been bringing my pets for a long while to VCA Becker:Gemma, Jayne, Henry, Puppy. This last visit was due to Gemma (10.5) getting into a scrap with Hilda (2). Gemma came away with a tear in her fore-limb and some punctures. A quick drive up to VCA, called before to let them know we were coming, Non-emergency so we dropped her off after consult. The staff was made aware she wasn't friendly and made accommodations for her. Allowing me to help sedate her to make sure she was safe/they were safe. I had a great experience with many different faces throughout Gemma's admission, procedure and follow-up visit. There was minor confusion with scheduling, but it was fixed and we were again, accommodated. I would like to personally thank: Christine Vanessa Alexis Heaven Lydia Solomon And Dr. Gutierrez for a remarkable job. Without you guys I'm sure this entire ordeal would have been miserable for me and Gemma. Thank you for taking care of my pets.

Experiencia negativa: I went in as a walk in as my dog was not wanting to eat. They said that there were 5 dogs ahead of us and that it would take 2-4 hours wait. They asked if we wanted to wait there or go home and wait for a call. We decided for the later. I called after a 5 1/2 hours, they left me 10 minutes on hold, just to apologize. They had some emergency visits and that there would be another 2 hours wait, we are taking now 11:30 pm. But she did say if I didn’t want to keep awake they were willing to set up an appointment for tomorrow. For this I have her see her real caring vet. I will never come here again or recommend anyone to come here. This was an 8 hours wait, what an emergency hospital is this? Beware and behold.