BluePearl Pet Hospital

Fantastic experience: Alexandria is awesome! Such a great local vet in the Kentwood area. I know a lot of people who bring their pets here too!

Positive experience: I was so impressed with Dr. Conflitti at Blue Pearl. Kind, patient, compassionate, and gave me hope for my cat that I had lost. What she prescribed greatly improved her quality of life for several more weeks. Overall, the staff here was pretty exceptional. From the front desk to the doctors, it is clear they care very much about taking care of their patients. The facility looks brand new, and I felt we were very well taken care of for the most part. The downsides are on the business/corporate end of things rather than the care my cat received. There are several reminders that you are dealing with a for profit business. There's a 2% charge on all credit card fees. I've encountered this before only at small businesses, who cannot keep up with the card machine fees -- not at a major vet hospital receiving hundreds to thousands of dollars from people and animals in distress. A bottle of water in the vending machine is $5. The cost of one of the meds prescribed for my cat was $70. The exact same drug on Chewy is $15 -- for name brand, when I received a generic for $70. That is an absolutely insane price difference. I learned that Blue Pearl has several locations throughout the US. So no doubt that the price gouging is due to corporate policies, and not the hardworking compassionate people working there. While I can't say enough good things about most of the staff I encountered, it was really disheartening to feel in a time of both emotional and financial stress that I was being squeezed for every penny. Blue Pearl as a business needs to do better and recognize that their reputation is being held up solely by the caring people they employ, not their business practices.

Fantastic experience: They are always respectful and kind. Dr. Silas is wonderful. She has been taking care of my pup for years now for his eye and I trust her completely.

Fantastic experience: As a veterinarian, I hate whenever I have to use Blue Pearl because it means one of my fur babies has a very serious condition that I can’t take care of myself. Having said that, I am so very glad they are here. Their staff is always so very caring and their knowledge and expertise is beyond compare. Thank you Dr. Swanson, Dr. Conklin, and Dr. Sila for all that you do. You are so very appreciated!!!!

Fantastic experience: We’ve always had an excellent experience with Blue Pearl specialty in Grand Rapids. One of our dogs has had two ACL repair surgeries there already, and our other dog is about to have the same. One of our dogs is extremely fearful and reactive with strangers and other dogs. It’s difficult for him to go to the vet in general, but certainly more difficult to be handled and managed for surgical cases. He had a mast cell tumor removal in 2024 with the team at Blue Pearl and they were so patient and kind to us and our dog. They understand that our dog has unique needs and they made sure to work with us to achieve the best possible outcome for him. Recently our dog was in for his pre-surgical consult for his ACL injury and the team took extra care to ensure this visit was as positive as possible for our dog. We felt like they really listened to us and trusted that we know what works best for him in terms of handling and plans for post-surgical care. Our other dog is 2 years post-op with both of her ACL repairs and she loves her bionic knees! Dr. Conkling and team do such a great job. Will always trust Blue Pearl with our specialty and surgical needs!

Fantastic experience: We’ve had 2 experiences with Blue Pearl. Our first was tragic. Our Aussie Atlas had sustained horrific trauma. With compassion, the staff gave it to us straight and we made the heartbreaking decision. Our second was when our boy Dee was thought to have ruptured his right ACL. Upon examination, Dr. Hennig determined surgery was not necessary. We were beyond grateful! We just had our follow up appointment and were so grateful for the knowledgeable and helpful staff. I highly recommend Blue Pearl. The BEST!

Fantastic experience: Doctor and her crew are great. I talked with all at different times. They explained all that was needed. They answered all my questions. Never felt rushed. After surgery was tha same. I would recommend to all. 3rd time my pets have there. I trust

Fantastic experience: The staff, technicians, and doctors from check in to discharge were incredibly patient and professional. They were not only careful and attentive to our little Yorkiepoo around the clock, but they were patient with our questions, concerns, and the need to be close by our little one. It’s hard to put into words how grateful we are to this amazing group of caregivers. The work they do is important to so many. Their consistency of equal care across the board was evident and impressive. We thank everyone for making it possible to have more loving time with our sweet Lula Mae.

Fantastic experience: Very awesome Staff! Very clean, very patient! Had to take my boo, Star in for a emergency. She was seen fast. Star is known for Vet aggression. And they understood that And took that with precaution. Glad And thankful for them!

Fantastic experience: Doctor was great, as were the receptionist and the technicians. Would recommend Blue Pearl to any pet owner! My Aussie loved the staff.

Fantastic experience: I cannot say enough incredible things about this pet hospital and the team who saved my dog’s life. I had to drive three hours to Grand Rapids because there wasn’t anywhere near me that could perform an MRI. My German Shepherd suddenly lost feeling from her back down to her legs due to a ruptured disc, and she needed surgery immediately upon arrival. As any pet parent knows, your dog isn’t “just a dog” — she’s your best friend, your baby. It’s terrifying to put that kind of trust in someone else. But from the moment I walked through the doors, I saw the skill, teamwork, communication, and compassion this staff has for animals. That’s what allowed me to trust the process. And because of that trust, so much goodness came out of such a scary situation. I especially want to recommend Dr. Stromberg to anyone and everyone. I will forever trust him with any emergency. I have so much respect for him. He was completely transparent from the moment I stepped into the hospital until long after I left. Even after I went home and my dog had to stay, he personally called me every morning with updates and even sent pictures of how she was doing. He walked me through every step of physical therapy so I felt confident bringing her home. They truly have the skill, technology, and heart to create successful outcomes. I will never go anywhere else. Thank you all again for saving my best friend. I HIGHLY recommend them.

Fantastic experience: Great facility with great staff. Consultation answered all my questions and I didn't feel rushed out. Definately trust that my fur baby will be in good hands there.

Negative experience: This was my first experience with Pearl Blue Pet Hospital for our 8 year old Aussie. The quality of your Ophthalmology evaluation process was poor and very disappointing. A series of three test were performed a this clinic. The same 3 test were also performed by our veterinarian earlier. We had expectations of a higher level of testing outside our veterinary clinic. We only met with the Ophthalmologist after these tests were performed. The meeting lasted about 10 minutes . The brief meeting provided no explanation of the origin/ cause of the presenting issue , a lack of communication and compassion. An Ophthalmology Visit Summary was provided to us by the technician as we were leaving. This summary prompted additional concerns , lack of explanation and more questions. It would have been more advantageous to have been provided this summary during our meeting with the Ophthalmologist . My impression of the ophthalmology evaluation process was like a short "business transaction" not an evaluation of our dog! I will be discussing my experience with my veterinarian regarding this referral and exploring another referral.

Fantastic experience: Blue Pearl Grand Rapids takes such good care of our pets! We have been working with them for 10 years and while they are more expensive than your primary care vet, they are worth EVERY penny. When you have an emergent situation or need a specialty vet, you and your pet will be treated with care and respect.

Negative experience: Find a better vet. Use them as your last resort. They do not care about your animal. They recommended putting my pet down instead of helping. Tried to double charge me for the office visit of $236. The female doctor that works in the morning specifically comes in at 7 am is awful absolutely horrible. Do not trust your pet with her. Shes doesn't care if your pet is fighting for their life, she only cares about the money.

Fantastic experience: Professional and kind! I brought our dog in for neck pain and we were treated with upmost care and concern. I appreciate the attention we received. I hope you won’t need emergency care, but if you do, you are in good hands with blue Pearl.

Fantastic experience: I went with my dog Marly after my husband and I accidentally double dosed meds for our dog. The team was so kind and compassionate for the entire visit. They loved on my dog and took excellent care of him.

Fantastic experience: They showed compassion and empathy towards my sweet Kirby kitty. I will forever be grateful to the nurse and dr who took care of her before and after her final moments. This was the hardest goodbye but they truly cared about her and us. Thank you

Fantastic experience: The staff is very professional and caring for me and my pet. They answered all my questions and listened my concerns about follow up treatment cost. I recommend this hospital. They care about the people and their pets.

Fantastic experience: I brought my 5 year old lab in presenting with eye problems and a swollen toe, after seeing our local vet multiple times. The staff was incredibly efficient, genuinely kind to both me and my dog, and impressively quick without ever feeling rushed. We were seen for both issues by ophthalmology and orthopedics at the same time. Their profession and compassion truly set them apart. I couldn’t recommend a more caring or capable clinic.

Fantastic experience: Our visit to BluePearl in Grand Rapods MI was great from the first call. Everyone was friendly, caring and helpful. Our visit was for oncology. Dr. Swanson and nurse Sarah were amazing and helped ease my fears and my girls anxiety. They explained everything very clearly, provided me every possible option and sent all of it in an email the same afternoon. Walking in the hospital was spotless and not even a hint of pet.smell.

Fantastic experience: Dr. Williams’s was absolutely amazing to work with. She exhibited an incredible sense of care, compassion and empathy while being very honest. At all times during our visits, she was kind and caring to our beloved cat and us. She explained everything, made well reasoned recommendations with our cats best interests in mind and helped us understand what was happening. She spent as much time as she need to explain things to us and help us to make decisions. I am eternally grateful for her.

Fantastic experience: Blue Pearl and Dr Sila has taken great care of both of my dogs and their eye care. Everyone so caring and helpful. Just being in the waiting room reminds me how lucky our animals have this facility.

Fantastic experience: Our elderly dog had a bone stuck in the back of the roof of her mouth causing distress, bleeding and difficulty breathing. Blue Pearl was calm and caring with her. We loved Dr. O, she was caring, a good communicator, and wonderful at her job.

Fantastic experience: Top shelf!! Excellent clinician, efficient processes, and caring environment. Surpassed our expectations.

Fantastic experience: Our Frenchie pup had to have surgery on his broken leg joint and I thought I was going to lose it. But once we came to Blue Pearl and they sat us down and explained everything I felt so much better! Everything went smoothly from there and he is now home recovering like a champ. Thanks so much for taking care of all of us!

Negative experience: We spent $1000 and got no answer I understand high prices for hospital quality care. But sending us out the door with no answer was absurd. We went to Southkent gor a second opion. They answered all questions and gave us peace of mind. Overall not worth it unless its end of life treatment. They are awesome in that respect

Fantastic experience: My dachshund Bud was admitted last Tuesday evening for a back injury and paralysis of his back legs and bladder. When he arrived he was immediately assessed, cared for overnight, then operated on the next day. Every step of the way I received timely, direct, honest and compassionate communication.... including prognosis and costs. The neurosurgeon, Dr. Stromberg, called me each morning and evening (like clockwork) during the next three days and then met with me Saturday morning when I picked Bud up. I was coached on how to care for him, and was told that I would be getting a 3,000 refund (Bud came in under budget). Needless to say I was elated. During the past week, Bud has gotten stronger everyday and is recovering beautifully. He has great bladder control, good strength and good coordination. My experience was 5+, great staff, great doctor, couldn't be more happy!

Fantastic experience: Dr. Swanson and the oncology team take great care with explaining the care plan and options for my pet and they are very patient when my pet is not having the best day during his exams. I appreciate their expertise, professionalism. Also, I appreciate their compassion for helpless animals that just want a better tomorrow.

Fantastic experience: Dr. Stromberg and nurse Jen were amazing. They were kind and compassionate and explained everything with patience. I felt like our dog was in great hands and recommend them to anyone and everyone.

Fantastic experience: I brought my dog in with concerns of BLOAT, but after testing and diagnostics, the amazing staff at Blue Pearl discovered a large cancerous mass in my dog’s liver. Thanks to Dr. Conkling, a surgeon at BP that we have used in the past, the mass was removed without complications. My senior dog is recovering and will be with us a while longer because of the exceptional care at this hospital!

Fantastic experience: Our kitty ate a human pill trying to use up her 9 lives, but in the end she only used up 2. Everyone we encountered at the GR Blue pearl was compassionate and efficient in their care with us as well as our Tigress.They even worked within our financial limitations, which is greatly appreciated. Nobody budgets for a pet emergency, but when it happens you'll wish you did. We are so relieved to have her home again, thank you.

Fantastic experience: Wonderful staff. Dr. Sharpe is incredible. He helped us through a tough diagnosis with our 18 year old Tia. She has crossed the rainbow bridge, but she received the best of care at Blue Pearl. Highly recommend.

Fantastic experience: I have been to Blue Pearl-Grand Rapids several times over the years with multiple pets. Every experience has been wonderful. The staff is extremely caring and professional. The veterinarians are the top in their field. The entire team- receptionists, veterinary technicians & the veterinarians- all work together to make sure your visit goes smoothly and your pet is well taken care of. We love it here. To the staff at BP-GR, thank you for all you do!!

Fantastic experience: Dr Plath and the staff at Blue Pearl took great care of my dog Lucy. Diagnosis and treatment plan were well explained.

Fantastic experience: Apparently, my name is connected with BestPals Animal Rescue Center in Google. That is an error which caused an incorrect review. I am a volunteer, but this review is my personal one. We are very happy with Dr. Sharpe, his staff and the front office staff. Special thanks to Kati. You have all been very helpful and kind. I know our cat, Thomas, is in great hands with Blue Pearl!

Fantastic experience: From the initial phone call with Cortney to the vet technician Ava and Dr. Swanson herself I felt like they truly understood our struggle. They made us feel unique and that our problem wasn’t “just another dog with cancer”. I appreciate the concern and effort they provided to our understanding and decision making. Thank you !

Fantastic experience: Thanks to the oncology dept and Dr. Swanson!! You are all hero's in our book! This girl is getting more time to enjoy life! You are all so kind, thoughtful and also flexible.

Negative experience: Someone please tell me why in the world this place is sending debt collectors after me even though the amount was paid before they would let us leave with our animal!!!! Don’t bring your pets here unless you want never ending calls and money scammed out of you! 4 years later and they’re still trying to contact me over a balance that was paid and never returned to the account it was taken from!

Fantastic experience: Geoffrey Hennig and his staff is the best. They took great care of my pup when she broke her back leg and needed surgery. Whenever I called to check on my pup they took the time to talk to me and they even sent me pictures. I am a hour to a hour and half way from blue pearl and would take my pup back without a hesitation if she need to go. The staff was knowledgeable and attentive, always ready to answer questions or help me find the right words when I couldn’t. Even when I was emotional and needed a moment to make financial arrangements, they were patient and respectful. Overall, I want to thank the entire Blue Pearl team for such great care of my pup. She’s doing great now, and is back to being her happy, puppy dog self.

Fantastic experience: Facility Awesome! Staff Awesome! Dr's Awesome! From initial arrival, welcoming to the Dr's consultation, explanation of what to expect during and after our puppy girl Sky's surgery. my wife and I knew she was in great hands. After Sky's surgery we knew we made the right decision with choosing BluePearl for our puppy's care !

Fantastic experience: All the staff were very polite and informative. Dr Sharpe is an Excellent doctor and I feel very comfortable with him. My cat Cisco is doing well! Thank you to all that are involved with the treatment of Cisco!

Fantastic experience: I will first say we are so blessed to have a wonderful hospital like Blue Pearl not too far from us with a caring doctor and staff in all aspects. When we arrived at Blue Pearl hospital, we were afraid of what we were going to hear and quite emotional. The staff treated us, so kindly and gently. We did not have to wait long before we were in a room and met with a nurse. After they examine our little Murphy, they recommended to be able to tell exactly what was going on they needed to do an MRI. And then possibly emergency surgery right after the MRI. They sat down with us and explain to us the cost payment options so well aware which was much appreciated. And of course we said please proceed he’s our baby. They said it would take about 2 hours & that’s exactly pretty close to how it was. After reviewing that MRI Dr Diehl recommendation was decided that Murphy would have to have surgery. There was only an 80% chance of him being normal even after surgery. And also explained it would be a long recovery. We were definitely willing to take that chance. During the surgery, they even came out and checked and gave us an update. The surgery was about 2 1/2 hours long. We met with the doctor in a private room afterwards, and he explained what he had to do one of the discs and was quite hopeful, but it was going to be a long road. Four weeks before the next visit and then another 4 weeks of continued care of course at home. A few days later, Murphy, was able to come home with us. We were so excited to see him, hold him and hug him gently. At that point the work on our end began to help him gain strength and muscle back. They explained every step in detail of what we would have to do and how to go about it. During the time our little dog was in the hospital after surgery they called us at least once or twice a day to give us an update. Jen one of the wonderful nurses even sent me pictures of him. They all just loved him, but then who wouldn’t. Dr. Diehl was absolutely wonderful. I would recommend him to anyone. His compassion, his soft manner and the detailed explanation of everything that was going to happen and would have to happen afterwards was all said with a but please understand this has to be done. I don’t think I’ve ever met a doctor quite like him. We really respected him, his ability and knowledge. I will tell you all I did go another place first because I didn’t know about Blue Pearl. I will tell you now this will be my first choice! We cannot thank the staff, the nurses, and of course, Dr. Diehl for their caring kindness.

Fantastic experience: Dr. Hennig and the entire staff have been exceptional in treating my dogs infected hygroma. It's not cheap by any means, but the service saves pets lives that would otherwise not make it. I can't put a price on that. A tip from extensive personal experience, if you can get in Tuesday through Friday, you will get direct contact with a surgeon and potentially save yourself some time and money. If it can't wait, just go, they will take care of you! Thank you Dr. Hennig for your continued support, your honest, friendly, candid, excellent knowledge, and care of my boy, GARY ALLAN and I appreciate you very much.

Fantastic experience: So grateful this service exists in Grand Rapids. It is expensive but high quality. It feels up to par with a human hospital. The staff are all very attentive, knowledgeable and empathetic. When my beloved cat beanie was sick, I took him in at 10pm on a Sunday night. The staff were quick to examine him and come up with a treatment plan. They recommended keeping him overnight due to high fever. Their treatments worked as he started recovering while on IV and antibiotics. The doctor even called me at 2am and let me know how he was doing. I’m so grateful that this clinic is in town for emergencies like this, and would go here again if the need arises.

Fantastic experience: Blue Pearl treated my puppy with great care and expertise. Each employee was warm, friendly and knowledgeable. Prices are very high and the emergent situations leave you with few options. Given the care, I would return with any pet emergency.

Fantastic experience: We had a wonderful experience at this emergency vet clinic. They took such great care of my uncle’s dog, Maylie, who was dealing with a UTI. She’s an older, very nervous girl and needed some extra TLC, and that’s exactly what she got. The staff was incredibly kind and patient, which made a stressful situation so much easier for all of us. A special thank you to Dr. W for being so attentive and compassionate. Maylie is already feeling better, and we’re so grateful for the care she received.

Fantastic experience: Every person that has cared for my girl has been kind. She had a sudden neurological issue that required surgery and a 4 day stay. Her neurosurgeon, Dr. Stromberg called me personally every day to give an update and over the weekend when his colleague was there, I got update calls as well. He was very thorough and compassionate the whole time. I thought I was going to lose her, but they saved her!

Fantastic experience: Nice facility plenty of parking. Staff is friendly and helpful. Took our Franklin for a consultation for his IVDD. Dr Stromberg and our Nurse Jess LVT were awesome. Listening to us and answering our concerns felt like they had genuine compassion for our dog and his outcome.

Fantastic experience: Great place to take your fur baby. Very compassionate and seem to be very knowledgeable. It’s expensive, but I’m sure comparable to like care. My baby is fighting cancer (mast cell tumors), but they have been able to keep the cancer from spreading aggressively, while still giving her quality of life. Thank you!

Fantastic experience: We brought our French bulldog in for emergency surgery on a holiday weekend. Dr. Diehl and Stromberg have been so wonderful to us and to Ivan. They took excellent care of him and gave us specific instructions for at home care. We are so thankful to them and the whole team!

Fantastic experience: We took our 9 week old Golden retriever in after he had chewed and swallowed a twig, and then seemed to have a small amount of distress, like maybe it was mostly swallowed but not quite (I wasn't able to get the twig from him before swallowing.) I wasn't sure what to do as it wasn't continuous distress, but after 90 minutes of this on and off we took him in. By the time we arrived he seemed fine of course! They looked him over and said if he did swallow it (which I know he did) it was fully swallowed by the time I got him there, and he had a small cut on the roof of his mouth. They offered to do a full work up but felt it unnecessary. We decided to not do that and he has been fine since then. They did not charge us for the visit. We were very surprised by that!

Fantastic experience: My dog was choking on a stick: One of the worst experiences of my life and they were the best part of it. They were calm and made me feel less sad. They helped her so quickly. Life savers. Literally.

Fantastic experience: We travelled a while to get here and we were treated with urgency and kindness upon arrival. The doctors we spoke to are well educated and made us feel so much better about the situation. They answered all of our questions even days after.

Fantastic experience: I swear I should have a frequent flyer card for Blue Pearl Pet hospital. But every time I've needed them whether an emergency or a specialty service, my dogs have received nothing but top-notch care and treatment. While I do wish they were closer, their new facility in Grand Rapids is easy to get to from the Lakeshore and knowing that my dogs will receive quality and expert care is absolutely worth the drive.

Fantastic experience: Very highly skilled medical teams and great support staff. It's always hard to have sick pets but BluePearl really went the extra mile to take care of my cats while they are sick.

Negative experience: After hearing back from Blue Pearl on 2 occasions, They openly admitted that they were in the wrong. I purposely did not write a review until after I heard back from them. Here goes.: 1. My very ill dog waited two weeks to see an oncologist, as Blue Pearl scheduling said it was the soonest they could get her in to see this specialist. 2. Our appointment was confirmed a few days prior to our appointment date both verbally and through a text. 3. Upon arrival, they had no appointment scheduled and stated that we must have had a different veterinarian office, confirming the appointment and it was not their fault, and it was not their text number that was sent to my phone. 4. We waited in the wait area for approximately 45 minutes until Blue Pearl realized it was THEIR error in the scheduling and it also was THEIR third party that in fact texted me….They took their time trying to disprove their error while my best friend profusely bled from her mouth. 5. As the oncologist had appointments already set up that day, we were unable to see the oncologist, but they did have a general vet available in another half hour or so wait. 6. We waited….. 7. The general vet suggested a head to tail scan…. 8. I felt it was the least I could do for my best friend. 9. 4-5 days later, I still did not have the results. 10. Finally, I called Blue Pearl to get the results. 11. 4 days later, my best friend passed. 12. Final charge from Blue Pearl: $3392.68 13. I don’t know how these people live with themselves.

Negative experience: I was reminded of how I was treated by Blue Pearl prior to my dog passing, after I spoke to a recent Patient Owner of Blue Pearl. Patient and Patient Owner beware!!! In my opinion, Blue Pearl specializes in emotionally selling their goods and services while the Patient/ Patient Owner is under extreme duress. Once again, beware of Blue Pearl! I will also note that I did not receive any condolences of my dog passing. And had to reach out to them.

Fantastic experience: My dog was in for an orthopedic surgery consultation. I was really interested in the discussion we would have about the procedure and what rehab would be like for her. Immediately I was impressed with the facility and its fast flawless check in process. The staff was confident and friendly. Dr Hennig reviewed her X-ray with me and saw something suspicious. After an ultrasound to confirm those suspicions unfortunately a large mass was found in her chest. Not good news. He answered all of my questions. Shared different alternatives and choices. I had to make a difficult decision. Dr Hennigs demeanor, his compassion helped me to be able to quietly and clearly think through those options. I didn’t feel hurried and I felt heard. The news was awful but the care was great. There’s alot of 4 legged love in the waiting room. There’s a clinic full of professionals oozing with compassion.

Fantastic experience: Wonderful staff. Took best care if my pet. Serious with what they are dealing with. Complete with all procedures, labs, etc. Great communication. Great with follow up. Recommend them to anyone who needs a pet specialist

Fantastic experience: Our 11 year old Cockapoo had successful eye surgery with Dr Sila and we were in for a recheck! All is wonderful! I would highly recommend Dr Sila and Blue Pearl for your pets!! Joe, Mary snd Julliette

Fantastic experience: Blue pearl, in my opinion, has got to be one of the best veterinary clinics I have ever came across.It was about the animal at hand and not all about how much money they could get out of me. I brought my dog in on an emergency situation after being turned down by every other veterinary clinic that I called\n They looked my dog over, told me what they thought the symptoms were And gave me the proper medications... staff members and facility are absolutely awesome.Thank you all so much , love you all for the kind hearts that you showed...... Kane and owner Kyle E.

Fantastic experience: Got us in quickly and had the right equipment. Very compassionate and amazing staff. Took care of our 17 year old Australian cattle dog for vestibular disease. Brought a gurney out to the parking lot to help get him in easier. Highly recommend this place if you need your fur baby seen for an emergency. Thank you! Second time we used blue Pearl for emergency: Had to bring another one of our dogs in for an emergency due to difficulty breathing in the middle of the night on Thanksgiving. She was in heart failure due to a torn chordae tendineae. She was hospitalized for about 2 days and they were absolutely amazing, compassionate, took the time to discuss everything with me and give me updates over the phone. All the staff there that we dealt with was outstanding. The nurse sent pictures of our fur baby for updates, which was very much appreciated and helped ease the stress of having to leave her there, as she had to stay in an oxygen tank and we had to go back home which is almost 2 hours away. Highly recommend for emergency care if needed. Thank you again for the outstanding care you all provide!

Fantastic experience: This is my second emergency vet visit and first at Blue Pearl. I have used another location in GR previously, and I can say that my experience here was vastly different, in a good way. The staff were personable and did not try to push any specific option onto us. They took great care of our Bandit, gave clear instructions at discharge, and he has since recovered from eating chocolate.

Negative experience: I truly don't know how to react to my experience. Definitely think it could've and should have been handled differently. Costs are OUTRAGEOUS. Do not understand how you can charge $3400-3900 for a 12 hr stay, over night (non critical care). Very poor lack of communication. As I sat away from my fur baby. For over 3 hrs. IMO it's all about the dollars. Not the true care of the animal. You need to do better.

Fantastic experience: We had to bring our sweet Maurnee in a couple times because of an emergency. John was been exceptional each time along with sharing expectations and going over costs. Doctors are as sympathetic and really just wanted to make sure that our dog will thrive in years to come.

Negative experience: While, they initially seemed pleasant to work with their receptionist was overly condescending. We brought our pet in after she swallowed about 5 feet of yarn and then had to wait several hours for them to send anyone to check on us. Waiting several hours is fine as they are a triage emergency facility, not having someone available to give us updates on how long it will take and giving us attitude and overly sweetly and condescendingly asking us if we ‘know what an emergency room is’, when all we asked was for an update on how long it will take, was the bigger issue. From all indications from the reading, I did, swallowing that much yarn was something that needed to be dealt with before it got into the intestines. That seemed pretty urgent to Us, so we felt it was more than fair to ask when we were going to be seen to induce vomiting in our cat. They also charge more than twice what our vet will charge for the same services. I understand this is because there are a limited option after hours, that’s still more than it should be.

Fantastic experience: They have helped our senior dog Max with multiple eye surgeries and each time Dr Sila has answered every question and concern and helped present my options in detailed and understandable way. The front desk staff is all very friendly and the vet techs as well!

Fantastic experience: Blue Pearl is so thorough and caring. They truly take all the time they need to make sure everything that can be done is done. Our girl definitely received top notch care, and for that, I am grateful!

Positive experience: The staff treated our Golden Retriever with care and kindness. All procedures and options were explained very well. I have total confidence that her treatment is in very good hands.

Positive experience: Our dog got into our son’s medication and chewed up 3-4 pills. Our quick Google search was alarming. We called BluePearl who told us to come in and call the ASPCA Pet Poison hotline simultaneously to get specific directions based on the medications ingested. When we got there, they took our dog to the back to induce vomiting while we were still on hold with the Pet Poison hotline. By the time we got through on the phone and we were informed it wasn’t too serious and to expect our dog to have an upset stomach, we had already racked up a $500+ fee for the induction procedure. (In addition to the $100+ fee for the phone call.) I’m very relieved our dog is fine. I appreciate that everyone took the situation seriously, but, with the benefit of hindsight, I do believe Blue Pearl could have offered a little more thoughtful consideration of the situation and saved us hundreds of dollars. It’s hard not to feel like we weren’t taken a little advantage of in a stressful situation.

Fantastic experience: I've been very impressed with the efficiency, and the politeness and courtesy of all of the staff. They keep me well informed on what's going to go on with my dog, and they surpass my expectations. Our recheck appointments there are not inexpensive, but cancer is an expensive illness.

Fantastic experience: It’s really hard to find the words to explain how amazing the staff here is. I had a bad experience with another hospital, so I called this one, and I’m so thankful I did. Olivia was so welcoming, so understanding, and so knowledgeable when I called. I unfortunately can’t remember the names of the two women that helped me when I arrived with my dog, but they made the process as easy for me as possible. Unfortunately things did not work in our favor and my beautiful Lenny Girl grew her wings, but I find comfort in knowing she was surrounded by professionals that truly cared about her and were so gentle and loving with her from the moment she walked in to her very last moments with us. Those women were a gift from God, and I can’t thank them enough for being so gentle with my girl and I through this difficult time.

Positive experience: The service my 4 year old cat received here was amazing. A special shout out to Anna for keeping us well updated and taking such good care of our girl. She made the anxiety of having our girl sick for the first time a little bit better. She went above and beyond with the discharge instructions as well. Dr. Kim and Dr. Branch also did an amazing job. However, the debt from our two-day stay was astounding. Never experiencing emergency services for our pets before, I had no idea how quickly things could add up. Service wise, BluePearl was excellent, but it’s going to take me years to recover from the vet bill. I will definitely be investing in pet insurance. That being said, I would still recommend BluePearl to anyone needing emergency care for their babies, but be prepared to spend your life savings.

Fantastic experience: Our boxer was extremely sick. Blue Pearl staff was fantastic. They knew what to do. They were professional, kind and knowledgeable about what our boxer needed. They communicated frequently and at the precise times they said they would. They took phenomenal care of our boxer. He is home now. He loved them so much he looked torn when we went to pick him up. He wasnt sure if he should go with us or with Lauren, the technician who cared for him. I would not hesitate to recommend Blue Pearl to anyone with a pet who is sick or hurt. They represent how vet care should be.

Fantastic experience: We had a great experience with the team at BluePearl. Our dog ate something he shouldn’t have and we were able to get him in immediately. Everyone was very friendly and empathetic. If we have any more pressing issues with our pets, BluePearl is the place I would go.

Negative experience: DO NOT BRING YOUR ANIMALS HERE!!! OVER PRICED!!! We brought our 9 year old lab into the ER for stomach issues. We waited in the exam room for 15 min before the vet came to see us. When the vet came in she talked to us about what was going on with him and felt his stomach. After she left the vet tech came in and gave us a bill for OVER $1300 for treatment!!! They wanted him to get 3 different xrays, blood and urine tests. We tried both of their payment options but both my fiancée and I were denied. Because we couldn't afford treatment we asked to leave. They charged us $236 just to LEAVE!! THE VET DIDNT EVEN TREAT HIM. $236 JUST BECAUSE WE WALKED IN THE DOOR. We will never again be coming back here. I will never recommend this place to anyone. Charging concerned pet parents $236 because they couldnt get the full $1300 out of us. Ridiculous.

Fantastic experience: Blue Pearl did an amazing job with our cat. She came in with a fractured pelvis in two places. They did surgery and within a couple days she is up and about, doing very well. Their compassion and understanding exceeded our expectations. Highly recommend them.

Fantastic experience: Omg! Everyone was absolutely amazing. The atmosphere was bright, clean and welcoming. The front line people were kind courteous and so helpful. The techs were knowledgeable and thoughtful. Dr. Kim: we absolutely loved her. She was so knowledgeable, skilled and personable. They took exemplary care of our Macavity (cat). I would advise, if you have an option for ER care for your animals this would be your #1 choice.

Fantastic experience: Dr. Swanson has been incredible with helping me navigate Tucker’s neuroendocrine carcinoma diagnosis. She is an expert at keeping expectations realistic while remaining compassionate in an obviously heartbreaking circumstance for me and my family. Tucker and I are so thankful to have her be a part of his treatment team. The wait times during appointments can be long - keep in mind there are only a handful of veterinary oncologists in Michigan. Blue Pearl is the only option for these specialty services in west Michigan so we understand the busy days to accommodate all animals in need. The staff at Blue Pearl does everything they can to keep us comfortable during appointments, and I have never felt like a number or that my appointment is rushed.

Fantastic experience: I drove over an hour and a half on a recommendation of my primary vet. I was so impressed with the staff and care my pup got here for specialty diagnostics. It was worth it. They were fantastic with her. Everyone was super respectful of my requests and were amazing with communication. The diagnostic results were explained very well with options going forward. All of my questions were answered thoroughly. They were up front with all pricing, pros, and cons of each possibility. I will be recommending them to anyone who requires a specialized internist or ER for their dogs! In fact, I will be changing emergency vets, when time for travel is available.

Fantastic experience: I can't say enough good things about Blue Pearl emergency in Grand Rapids. I walked in and the receptionist (I wish I knew her name she was awesome) recognized right away that my dog, Penny, was tanking. She immediately called for someone to come get her. Penny was admitted for 4 days related to heart failure. I wish I had all the names but in particular Dr Williams and Dr Sharpe were the best of the best. Between the work of everyone there, Penny rallied and was able to come off oxygen and come home. I got phonecalls giving me updates and was welcomed in to visit and spend as much time as I wanted. Everyone I met was so kind and caring and I felt Penny got excellent care. I'm so glad we've got such an excellent facility

Positive experience: The specialty doctor's here are great. Very knowledgeable, helpful, nice, but very expensive. I'm not sure about their emergency services as I've never used them. The facility is very nice, it's brand new. The employees are incredibly nice.

Negative experience: I would not allow these people to touch my ex-husband, much less my dog. Absolutely terrible bedside manner by completely juvenile staff who seemed to take pleasure in the fact that I myself, being terribly ill and just trying to get help for my dog, was asking for information about wait times. “Well she isn’t critical is she?” Staff says condescendingly. “It could be HOURS”. (Said gleefully) and said without the slightest nod to the fact that I was trying to find out only because I myself was also very ill with a fever and wheezing which was audible. I will never return here again and would not recommend it to anyone.

Fantastic experience: this was my first time handling my own pet emergency and the team at Blue Pearl showed me nothing but compassion and empathy. i felt immediately taken care of when I walked in the door, and they really do not turn away based on funds. i really feel like our fur babies are their number one priority

Fantastic experience: Staff was very caring for our dog and us. They talked with us and took the time to explain everything to us in a way we could understand and make the best decision we could for the wellbeing of our girl. Thank you for all the care and understanding of our emotional roller-coaster.

Fantastic experience: Emergency vet bills are never cheap, but v they cc worked with me and took excellent care of my dog, Moose! I hope to never be back, but if needed, we will choose here!

Fantastic experience: Dr. Fan and Miss Cisely were INCREDIBLE. As well as the caregivers behind the scenes (John) that were able to examine and draw blood on my 85 pound doggo! From the reception folks (Ashleigh) to the overall atmosphere of this animal hospital was absolutely exceptional. Thank you SO much for the wonderful care. I would recommend this place to everyone.

Fantastic experience: 10/10 recommend, both Dr Conkling (double cruciate ligament surgery) and Dr Brand (emergency services for severe GI distress)! As a customer with an invisible disability, I found their understand and reflection of trauma informed care impeccable and this is not always my experience with healthcare (vet and human medicine, alike). The way my mental functions, as a result of a traumatic brain injury, can leave my communication lengthy, fragmented, and/or rapid, especially under notably stressful circumstances. This has proven difficult for others, at times. Both of these exceptional individuals displayed great patience in following my communication style and answering all of my questions. From the front to the back of the facility, loving care was provided to our sweet girl! Our family appreciates the dedication to top notch care and we are further grateful for the flexibility that ensured this lovely dogs restoration! Juni is back to enjoying the zoomies and a stable gut system, alongside my pack!

Negative experience: Review for BluePearl Pet Hospital – Grand Rapids, MI I rarely write reviews, but I feel compelled to share my experience in hopes it helps other pet owners. On the morning of November 10, 2025, my 12-year-old senior Goldendoodle, Rocco, fell down the stairs and broke a nail, causing moderate bleeding. Since his regular vet wasn’t open yet, I brought him to BluePearl Pet Hospital on East Beltline, hoping for compassionate care in an urgent moment. We were seen by a vet I believe was named Chelsea. She briefly examined his paw and confirmed it wasn’t broken—just a damaged nail that needed to be removed. I was shocked when I was quoted $803 for the procedure, which included sedation, to remove a nail that was already 90% detached. That felt unreasonable, so I declined and said I’d take him to his regular vet. What truly upset me wasn’t the high price—it was the lack of basic care. We were charged $236 for a 15-minute visit, and when we left, my dog’s paw hadn’t even been cleaned or bandaged. He still had a visibly loose nail and fresh blood. That moment made it painfully clear: this hospital prioritizes billing over the bare minimum of humane treatment. A few hours later, I took Rocco to his regular vet, who was shocked and upset that his paw hadn’t been cleaned or bandaged. She called it, quote, “outrageous.” I understand that emergency care can be expensive, and I was prepared for that. But I expected at least a clean paw and a bandage for my injured dog. I left feeling disappointed, disheartened, and deeply concerned about the values driving this facility.

Fantastic experience: What can I say about Blue Pearl? They are saving my dog’s life. Or at least are trying to. They are kind and honest. I feel so lucky to have them be the team. I know my dog has a long way to go and might no make it but these people deserve all the love.

Fantastic experience: I had to leave a review for how good Dr. Sharpe was. Kind and took 22 minutes to explain what was going on with our dog's liver and the recommended path forward and why it was recommended. He's awesome.

Negative experience: After waiting for over half an hour I started reading bad reviews about this place and I decided to take my dog and leave this place. I came there this Sunday for an emergency vomiting and diarrhea, they made us wait in a room and totally forgot about us. My pup got bored and was walking around the room and seemed like she appears to be better and will wait and take her to our clinic tomorrow. Emergency supposed to mean emergency, not don’t get back to us for over an hour. We already made home and they probably still forgot about us.

Fantastic experience: We can’t say how much we appreciate the professional services and attention that Assistant and veterinarian provide provided. Without doubt, one of the best experiences we’ve had with our four legged family member.

Negative experience: While I'm immensely appreciative for the work done by the staff at this hospital, it's the pricing of their services that rubbed me the wrong way. My male cat had a partial urinary obstruction, one that they recommended he stay for 24-48 hours where he would be given a catheter, an IV, along with additional medication that would be around $4000-$5000. Unable to afford this, I was sent home with some medicine that may have helped him pass the obstruction naturally. A day later I took my cat to a different animal hospital; not only was the cost of the examination much cheaper, but even the predicted cost for a hospital stay was half the price of BluePearl. I'm putting this review here as a warning to any concerned pet owners, to do a little more searching around if cost is a potential issue.

Negative experience: I don’t often write reviews, but I feel compelled to share my experience with Blue Pearl so that others don’t have to go through what I did. Blue Pearl was a referral from my local vet. My dog’s abdomen had become swollen, though he had no other major symptoms. My vet drained some fluid, ran several tests, and suggested that we see a specialist. They warned me that Blue Pearl was expensive but said that most of the basic testing had already been done, which should help keep the costs down. When we arrived at Blue Pearl, it seemed that they repeated many of the same tests my vet had already performed—this time with a $2,000 price tag. They couldn’t determine exactly what was wrong, but they prescribed diuretics and told us to monitor him while he took the medication. Soon after starting the medication, his condition worsened dramatically. His breathing became labored, and he appeared to be in pain. I called to request a follow-up visit to see if he was reacting poorly to the medication. They said it would cost another $150–$200, which we agreed to. When I went to pick him up later that day, they told me the doctor would discuss the results when I arrived. I waited in the lobby for three hours before finally being seen. The doctor told me they still didn’t know what was wrong, but insisted it wasn’t the medication. We left with another $450 bill. That night, our dog died. The next day, our other dog—who may have gotten into food containing traces of the same medication—also passed away. I feel like this hospital killed my dogs. They showed no accountability, no sympathy, and offered no real answers. Yes, the building is modern, clean, and state-of-the-art—but please, beware before bringing your pet here. I will never trust this place again.

Fantastic experience: We recently had to bring my old man, Uncle Gunner, in for an emergency about a week ago. He stayed in the facility for just under 30 hours, and the care he received was incredible. The entire staff was patient, compassionate, and understanding. They kept me updated on how he was doing, even sharing little notes about his personality while he was there, which meant so much to me. In such stressful moments, when you’re unsure if your dog will pull through, it’s a huge comfort to hear that he’s being “silly” and acting like his usual mischievous self. As him and I walked to our car after pickup, a group of staff members in the parking lot congratulated Uncle Gunner and cheered him on. That small moment said so much about the love and empathy they have for their patients and their families. The staff was knowledgeable and attentive, always ready to answer questions or help me find the right words when I couldn’t. Even when I was emotional and needed a moment to make financial arrangements, they were patient and respectful. Overall, I want to thank the entire Blue Pearl team for saving Uncle Gunner’s life. He’s doing much better now, and is back to being his happy, sleepy office-dog self. Here are some pictures of him now :) (bonus photo of him channeling his inner Jimmy Buffett a few months back)

Fantastic experience: Great place!!! Where able to diagnose my max within 1 to 2 days vs 3 weeks of playing guessing games at the other veterinarian place. Just wish they had more payment options specially in sudden emergencies. Monthly payments vs no care. Although greatful they are taking care of him. I appreciate you!. Thank you.

Fantastic experience: Staff was courteous and efficient. Wait times were minimal and less than expected. Review with Dr. Kim was very informative and thorough. Would definitely recommend to anyone seeking medical attention for their pets.

Fantastic experience: Dr. Sharpe was amazing with our pup. He took the time to explain everything going on in a manner that was informative and sympathetic. He was very helpful in assisting us to make the right decision for our family