Frisco Emergency Pet Care

Fantastic experience: This is the BEST emergency vet hospital in the area. They saved my senior mini poodle’s life by identifying the spleen tumor quickly and operating on him! Dr. LoSasso and staff are compassionate, knowledgeable and professional. I’m so thankful to all of them and highly recommend them for excellent care.

Fantastic experience: Thank you Dr. LoSasso, Dr. Miller, and everyone we met in the hospital for your care and compassion. Our little Stanley passed away, but I know that you did everything possible for our sweet boy. This is an incredibly painful time, but my husband and I will always remember your kindness. Thank you.

Fantastic experience: Happily, we can say that Dr Lo Sasso and his team are FANTASTIC! With three additional Veterinarians and a large hospital staff (admission to discharge - yes, JUST like a ‘real’ hospital) this facility is equipped with everything needed to give your fur-baby the very best of care. Sadly, as the parents of the lovely Zelda, a Great Pyrenees-Australian Cattle Dog counter-surfing puppy we have used Frisco Emergency Pet Care three times in the last 10 months. From intake to discharge the staff and doctors were compassionate and caring (in addition to professional, skilled and efficient.) Each morning of our baby’s stay we received an update via phone from the doctor on shift, followed by a text from the vet tech with a photo of our girl saying, “Good morning Mom!”. We received another text and photo in the late evening saying, “All tucked in for the night!” With everything from a state of the art surgical operating room, to an indoor turf area surrounded by a sidewalk for all of your baby’s bathroom needs this hospital lacks nothing. No one wants their furry loved ones to be in a hospital, but if need be, THIS is the one to use.

Fantastic experience: BEST PET CARE FACILITY I HAVE EVER BEEN TO!!! Frisco Emergency Pet Care took amazing care of my pup from start to finish. I had arrived with a suddenly blinded dog and an array of hardships happening in that week. The facility was both clean and welcoming. The front desk attendant was sweet, helpful, and quick. Nurse Shannon took her time with every step that would be taken in the process as well as providing estimates up front for all services. Dr. Miller was also incredibly wonderful. He took care of both my state of being that particular day and my dog with the up most of professionalism and empathy. Both Shannon and Dr. Miller gave me all authority and respect in the medical path we chose to take. They understood the circumstances at hand and supported me in the decisions I deemed best for my pup and family. I have never been to a facility better than this for my dog. Thank you again for everything you did in office to see us as an individual patient and not dollar signs! I would recommend Frisco Emergency Pet Care to everyone I know!! This place is a 100/10!

Fantastic experience: We cannot say enough good things about Frisco Emergency Pet Care. Our puppy, Kittu, swallowed a sock and needed emergency surgery to have it removed. From start to finish, the care we received was truly outstanding. Dr. Henderson and Dr. LoSasso were phenomenal. They took excellent care of Kittu, explained everything clearly, and made sure we felt informed and reassured at every step. Given the inclement weather conditions, we know the staff was already under a lot of pressure, yet they handled everything with professionalism, compassion, and calm. What really stood out was the constant follow-up and communication. The team checked in with us regularly, answered our many questions patiently, and was available by phone almost 24/7 whenever we needed updates or reassurance. That level of dedication made an incredibly stressful situation so much more manageable. Kittu received amazing care, and we felt supported throughout the entire process. We are thoroughly impressed with the doctors, technicians, and support staff, and we are deeply grateful for everything they did for our little guy. They truly deserve our highest recommendation.

Fantastic experience: We had received great care under the worst of circumstances. My dog was attacked, viciously by a neighborhood dog. We rushed her in and the staff made us feel like they truly cared about her. Dr. LoSasso Performed surgery last night and she is home with us today. He has continued to answer questions for us along the way, even after we returned home. I hope to never have to go back to an emergency situation with my sweet dog, but if I do, this would be the first place I would go. The communication has been amazing and the empathy is unmatched .Thank you, Bailey, Dr. LoSasso and the staff.

Fantastic experience: I cannot say enough about the ENTIRE staff that helped my pup Coco. I thought we were going to lose her (toxin poisoning), but the doctors & staff had me get in touch with the Poison Control Hotline & with the help of their certified toxicologist, came up with treatment that literally saved her life. I wish I had everyone's name that helped me, but it was the overnight crew that was there Monday late afternoon when I brought her in. Coco is doing incredibly well -- THANK YOU SO MUCH!!

Fantastic experience: They staff is always very friendly and the techs and vets are thorough and careful. I have had to use them multiple times and always received exceptional care.

Fantastic experience: The staff and doctors at Frisco Emergency Pet care are the best veterinary experience I’ve ever had. My sweet Lilly suffered from a seizure, and the staff and doctors helped me make the decision to help her cross the rainbow bridge. She was my service animal, and my child. I never thought I’d ever have to write a review like this, but their compassion and empathy helped me through the worst time in my life. To the staff, thank you.

Negative experience: Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

Fantastic experience: I cannot say enough good things about this facility. I came home to find my sweet boy had passed during a holiday and felt a little helpless with options. I brought him in and they immediately showed compassion and empathy for me. I wasn’t just another person in the building- they made sure that I was emotionally ready to leave and safe to drive. They had good urn options and gave me an imprint of his paw to take home that day. They also have staff assigned to you to help you through the time as well as support group meetings. It was such a hard day and they took a lot of weight off my shoulders

Fantastic experience: They provided great peace of mind and medication for my cat who got sick during the holidays when my vet was closed.

Fantastic experience: I initially took my dog in for an injury which turned into an unexpected nightmare. Sadly, I had to make the heartbreaking choice to let my boy go. The staff & doctor were so compassionate and caring. They never rushed my family and gave us our time to love on our boy for as long as we wanted. They were very respectful and offered support where we needed it. They even called a couple days later to offer counseling services and mailed a condolences card. I appreciate their kindness through such a difficult situation.

Fantastic experience: From the moment we were greeted and throughout our visit, we felt welcomed and cared for. Appreciated the time Dr LoSasso gave explaining my pup’s condition. We will definitely use this facility in the future if we need to. Thank you!

Fantastic experience: Highly recommend Frisco Emergency Pet Care. They got us right in when my dog was in distress. The place is clean and the staff is friendly and accommodating. We had answers right away from Dr. Henderson who was great. He was able to give us the answers we needed to make the best choice for our dog. Excellent bedside manner and cannot recommend this place enough.

Fantastic experience: Brought my Aussie doodle here, they got me right in, the veterinarian that was on call was so friendly and saw that my dog didn’t really need any unnecessary tests or treatment, I just love that about this place. All the texts are so sweet and friendly and they give great care.

Fantastic experience: Kind, professional, thorough, appropriately sensitive….i could go on and on about the quality of our experience with this facility. Pet emergencies are already anxiety-provoking, trust this team to help.

Fantastic experience: Unfortunately our dog Maple had a few seizures brought on mostly likely due to a medication. The staff and the Dr at Frisco Emergency Pet Care provided the most excellent care and compassion to my pet and myself. I would definitely recommend Frisco emergency pet care to anyone looking this type of service in the future. Thank you again guys you are amazing!!!

Fantastic experience: Here is the updated review with Frisco Emergency Pet Care included: ⸻ Review: I cannot say enough about the compassion and dedication shown by the entire team at Frisco Emergency Pet Care. Our Great Dane wasn’t just a pet—she was truly a member of our family—and when her health took a sudden turn, the staff here worked tirelessly to give her every possible chance. From the moment we walked in, they treated her with such gentleness and respect. They explained every step, every option, and never once made us feel rushed or alone in making difficult decisions. Even in the most stressful moments, they were calm, patient, and hopeful right alongside us. Although our sweet girl’s story ended in the most heartbreaking way, I take comfort knowing that she was surrounded by people who genuinely cared for her. The doctors and nurses fought for her with everything they had, and they supported us with kindness that I will never forget. They made space for our tears, our questions, and our goodbyes. Losing her has left a huge hole in our hearts, but I’m forever grateful to the team at Frisco Emergency Pet Care for the love, empathy, and extraordinary effort they put into her care. We were lucky to have them during the hardest moment of our lives. Thank you, from the bottom of our heart, for everything you did for our baby girl.

Fantastic experience: I just want to take a moment and thank everyone at Frisco Emergency Pet Care. Dr. Russell Miller was very kind and a wonderful Veterinarian. I wish my outcome for my cat Shipoopi was different. It was the hardest thing to ever do to let her go. I loved her so very much. Dr. Miller stayed with me while I said my goodbyes he was so patient with me. Thank you all again.

Fantastic experience: If I could give 7 stars I would!! The entire staff at FEPC were outstanding!! Our sweet Pepper decided she would go counter surfing and found her meds on the counter and ate them all. Fortunately she only ate 12 tablets and it scared me enough to run her to the ER for evaluation. Dr. LoSasso explained the treatment option and sent us home with exactly what we needed to get Pepper healthy again. This was our first time to visit this ER, hopefully we won’t be back soon BUT if we need to, I would go back to them in a heartbeat!! I would 100% recommend this ER to my friends and family.

Fantastic experience: My pup zoe stayed here overnight. They were very thorough and not rushed with anything. They were so sweet and even sent me a picture of her. I would recommend this place to anyone!! They were amazing!

Fantastic experience: The service Frisco Emergency Pet Care was wonderful when we had to say goodbye to my college aged son's 14 year old daschund. They were really good about explaining the process to him, since he hadn't been through it before. Everything was done on my son's time, from before to after. They even had a social worker call the day after to see if we were needing any grief counseling resources. I would 100% recommend them for any needs you have.

Fantastic experience: Caring and professional staff! I took my dog to Frisco Emergency Pet Care because her anal gland had ruptured, and they took care of her right away. The staff was gentle, professional, and very compassionate. They explained everything clearly and helped my dog feel comfortable again. I’m so grateful for how they treated her — truly caring people!

Fantastic experience: I really do have to give this place a shoutout. Our 5 month old cat had been vomiting all of his food every time he ate, and then was just puking bile with blood in it. We took him in and the staff was immediately on it. We were there for 6 hours (a long time, yes) but we saw and spoke to 6 different employees in that time, including Dr. Miller, Jade, Rusti, and Morgan (I apologize for the 2 names I don’t remember). All were incredibly kind and thoughtful. They answered all of our questions, were extremely forthcoming with costs, did absolutely nothing without our signed consent, and were very thorough. The time we spent there didn’t feel wasted. Similar to hospital ER’s: things take time and this staff was doing everything they could. But our cats safety and wellbeing came first and foremost to them. Including when he got overwhelmed when trying to do an X-ray. They came and spoke to us about sedating him for the x-ray or alternatively taking him home with medication and continue monitoring. They did not want to hold him down or scare him more into the x-ray, which we greatly appreciated. If there’s an emergency and you’re concerned about your pet, this place will put you at ease. Highly recommend! Small edit: He is now home, a little slow and lethargic but not overly so (and we were told this would be the case), and immediately went to his food bowl to eat! I also read a review referring to Dr. Miller’s voice as overly somber, and would like to comment that from our perspective, he was just aware of our anxiety and concern, and made sure to not add to our overwhelming emotions by remaining completely calm, speaking straightforward, and carrying a conversation with us rather than bombarding us with medical jargon we didn’t understand. Anything we didn’t understand, he explained thoroughly. My fiancée (who was with me) is a DPT, I’ve grown up in a family of medical professionals, and we both found his bedside manner very kind and reassuring. The last piece is not to discredit anyone else’s review, but to give a different perspective from our particular experience here.

Fantastic experience: Unfortunately, on Friday night/Saturday morning, I had to say goodbye to one of my fur babies, Candy. The staff here were incredibly compassionate and caring, and they handled a very difficult situation with such kindness and professionalism. Candy had lost the use of her back legs, and my wife called ahead to let them know we were coming. When we arrived, the techs were ready and immediately helped bring Candy back to a private room. Throughout the entire process, they checked on her constantly to ensure she was comfortable and pain-free, giving her the best end-of-life care possible. The doctor was supportive, patient, and respectful—taking the time to explain everything clearly and gently. The cost was very reasonable, especially given the level of care and compassion we received. I truly wish every veterinary office cared for their patients the way this one did for Candy. I won’t hesitate to return for any future needs. Thank you for treating her, and us, with such genuine compassion. ❤️

Fantastic experience: I had An amazing and calm experience after I had to euthanize my 16 year old cat. The staff were so gentle and helpful, they also have social worker on staff. I had to put my other cat down a year and half ago and I wish I had found this vet office first. I didn’t feel rushed. And I got to say goodbye to my baby Girl in the gentlest way.

Fantastic experience: The staff and doctors were so caring and willing to share knowledge and explain all the little details of what was happening and why with our puppy Newman. I am so grateful for the love he was shown when in their care overnight and would not hesitate to go back if we need emergency vet care in the future.

Fantastic experience: Took my 16 year old cat Callie to Frisco Emergency Pet Care last week when she was feeling poorly and I sure am glad I did. It was after midnight and I wasn't sure which emergency vet to visit but Frisco was the closest to me so there I went with Callie. She has several diseases that make her care a delicate balance of treatments. The staff at FEPC are simply great. They all gave Callie the care, attention and affection she needed to become more stable and well over five days. Regular status reports (by phone) were provided by the terrific vets as well as pictures of Callie enjoying the attention and love given her there. We're very fortunate to have such a vet clinic in our area and I highly recommend it. I'm very impressed with the care they gave Callie and it set my mind at ease at a worrisome time. FEPC is a top-notch veterinary clinic.

Fantastic experience: Tonight wasn’t my first visit here, but it was the hardest. After calling a couple other places to perform End of Life care for my Rylee Cat, I’m so thankful I called Frisco Emergency Pet Care. Due to the time of day, this also made the most logical sense anyway. They made this process so much easier and calmer than I could’ve hoped. From the moment we walked in the door, we were greeted with kindness and compassion. Thank you all for everything tonight. My shotgun rider will always be with me, even though she’s just on the other side of the rainbow now.

Fantastic experience: Our little 15 year old Zeus was diagnosed with advanced stage kidney disease. The people at FEPC took him in for 2 days, got him to a point where we could bring him home and enjoy him in as good condition as possible before we provided him with his final comfort. All the vet techs and vets are awesome there, exercising compassion, good advice and counsel, all with the utmost patience and understanding of how important our pets are in our lives. I highly recommend them to anyone who needs emergency care or overnight treatment for their loving pets.

Negative experience: ***UPDATE 8-30-25 HORRENDOUS experience with Dr. Miller. As you can see below, I'm editing a previously 5 star review. 2 years ago, I had an amazing experience at the FEPCs old location. I spent 2 years telling everyone what a good experience it had been. So when my dog had an emergency a few days ago, I came back to FEPC. My dog had been seen by her vet a few days prior for and I was advised to take her to an ER for IV fluids if she got worse over the holiday weekend- which is why we were at the ER. Dr. Miller came into our room with an over-performative somber voice and told us that he reviewed the medical records from my vet and my dog had weeks to months to live and he recommended immediate hospitalization "with tubes down her throat" with a specialist although, there may not be a specialist working this weekend. He didn't complete any new blood work, scans, labs, etc. We weren't there to get his opinion on our vet visit from 2 days ago, we were there because my dog was ill now and we wanted her assessed now. He also could not articulate what we gain from going to a specialist as my dog's condition can't be cured. Every single questions we had, he answered with "I don't know". His communication skills were horrible. We had zero clarity around what he was suggesting and worse—he seemed offended that we didn't understand him and were asking clarifying questions. The reason he was so confusing is because the truth is he didn't want to admit my dog and wanted to push us out the ER elsewhere but he couldn't outright say that. Imagine coming to an ER and being told by the doctor your dog has weeks to live and not only does the doctor have zero patience for the emotional experience you're in, but YOU have to be the one with the bedside manner accomodating the doctor's emotions. We advised we'd skip the specialist for now and would admit her for IV fluids and then meet with her normal vet after the weekend and discuss specialist referrals then (all services which are advertised on FEPCs site as services they provide). The tech came back with an $8,000 quote and it was obvious to us that he had inflated the quote because he didn't want the responsibility of admitting my dog. When we asked about the price being 4x what we were originally quoted, the tech came back with a new quote that was 3-4x less. Just unprofessional. I'm so thankful that we left and didn't leave my dog here. All he was worried about was the ER's liability. By his own admission, he's unqualified/unequipped to treat my dog yet he's perfectly qualified to tell me she has weeks to live. Very poor bedside manner. Then don't work at an ER. I'm disappointed by the dismissive, passive aggressive personalities at the new location and would suspect new management because my experience at their prior location was night and day. We went to a different ER who immediately saw us and took ultrasounds and imaging, she was admitted for IV fluids and released in fantastic shape 15 hours later. -- I googled emergency pet ERs after my dog was attacked by a neighbor's dog and Frisco Emergency Pet Care's high rating caught my attention. After my experience today, the high rating is completely justified. Dr. Dane was fantastic. I always feel like I have to anxiously micro-manage in order to ensure my standard is met but Dr. Dane made me feel like she was caring for my dog as if it was her own. She was thorough and thoughtful and explained the severity of the situation and our options with clarity and compassion. Every interaction I had (receptionist, intake nurses, vet, technician who explained our release paperwork and medication instructions, etc.) was a 5 star experience. I feel lucky and relieved to have found this place.

Fantastic experience: OK, let's get to it! First off, hope your family member is doing OK, because you are looking at this review. However, if you need an emergency treatment room in the area of Frisco, The Colony, McKinney; THIS IS THE PLACE TO GO! We had it programmed in our phone these past five years, for that "just in case situation." I suggest you make a contact with the address and number, because in an emergency or urgent care moment, you're not going to remember who, what, where. Get yourself prepared for this season of need. It's just like a human ER, it's going to cost and you will be there a while. However, the treatment plan based on what's going on will be the result of a conversation WITH you AND the Doctor. No pushy tests. What are the goals you are looking at, that brought you to the ER this day. And the costs IMHO are fair for what it is; An ER! You'll get an estimate (before medications) on costs based on what you decided to do. (Personal tip: Consider pet insurance if it is in your budget. Pick it up if you can, while they are young. They are like kids or anything else. They are going to get sick, hopefully not too sick. But we carry insurance for everything else we have). We are 100% satisfied with our decision and thankful FEPC was available. Both our Husky and myself were treated professionally, with courtesy and due medical care. Dr. Miller and the support staff on duty yesterday were excellent. We needed X-rays to rule out a possible intestinal blockage, done on site and read by certified radiologist off site. Full labs on site. Pharmacy also on site. Pretty much all there, to do what needs to be done! All within a new, clean medical facility staffed with technology out the kazoo and good people running the show, taking care of your family member and you in your time of need! Nothing good happens on a Friday evening, let alone a three day holiday weekend, when your regular vet is closed. And we could not wait three days plus to get him in to see someone. FEPC will take very good care of you, based on what I experienced yesterday with our Husky. Our Husky is home today with four meds recovering and feeling better. This is an unsolicited review. Good health and happiness to you and your family member always and forever!

Fantastic experience: We had an emergency situation ~ 10:30 pm after a late working shift. After google search, we located the new address for Frisco Emergency Pet Care (we took our other pet to the prior location over 2 years ago). Now it's easy to find, right off Preston Rd. Martha answered the phone quickly; we were in a panic mode however Martha was able to ask the doctor about the situation and quickly answered the initial questions. We went in, and she situated us to the room right away. Nurse Raven then came in, gathered the details, and took our fur baby in to check vitals and see the doctor. We have to say, within a few seconds, of talking with Raven she immediately put us at Ease - calm, understanding, empathetic, and knowledgable. After the vitals been taking, Dr. Noguera (Dr. N) came in and provided the situation analysis as well as options. Her tonality super calm, and knowledgable. Although it is a bit sticky situation as our fur baby ate something he not supposed to, however the options (risk analysis) are presented in an easy to understand manner. Most importantly, we can feel the caring nature under Dr. Noguera's compassionate demeanor. From the initial call to our nurse, Raven, then Dr. Noguera, we are so thankful to y'all and the whole team at Frisco Emergency Pet Care. We will keep Dr. Noguera posted in the next few days. We would without hesitation to recommend Frisco Emergency Pet Care to any parents of fur babies. Thank you so very much!

Fantastic experience: Words can’t fully capture how wonderful Dr. Henderson is. He’s not only extremely professional, but also genuinely kind and caring. Truly an exceptional doctor. Of course, I hope I never have another pet emergency (lol), but if I do, I’ll definitely be asking for him again!

Fantastic experience: They take care of your fur babies and treat you like family. The facility is clean, inviting and comfortable for those occasions that may take longer than expected. Emergency situations are never fun but our experiences here have made them less painful. The follow-up and personal touches provided make them a stand out in their field.

Fantastic experience: We have taken both of our dogs, and our cat here, and we absolutely love the staff and care they receive. The staff and vets are so kind and very communicative. Love the convenient location and the fact we never have to worry about where to take our animals in an emergency after hours.

Fantastic experience: Frisco Emergency Pet Care is a wonderful facility. They take care of you and your pet from the moment you check in to when you leave. They make sure you understand the pets condition and how to care for the pet once you take it home. They give you written instructions along with verbal instructions so nothing is left to chance. I felt like they really cared about what I wanted for my pet.

Fantastic experience: This is the absolute best animal emergency hospital in North Texas. They have in-house veterinary surgeons, and the facility is new, clean, and actually looks more like a miniature hospital for humans than a traditional veterinary hospital. My Scott American Bulldog, Rosie the Riveter, has been here twice. I live 30 minutes from this hospital and could have taken Rosie to several facilities closer to home, but I firmly believe my dog will get the best possible care at Frisco Emergency Animal. Hospital

Fantastic experience: I took my desperately ill kitten to Frisco Emergency Pet Care. They were wonderful. He was in their care for 3 days. The staff was always available for questions or info. They allowed me to visit him as many times as I wanted and at any time during the day or night. They were truly wonderful.

Fantastic experience: My dog had a cough and then it was accompanied by labored breathing. The vets and all the staff were great treating him, keeping me informed, welcomed visits when he had to stay overnight and were very kind.

Fantastic experience: This emergency vet was recommended to me by my regular vet for my cat, Memow, that was experiencing kidney failure. Even though there was nothing to be done at that point after a series of tests, all of the employees were extremely kind, caring, transparent, and knowledgeable. The building seems brand new and it is very clean. This will be the place I take my animals in any emergency situation. I really could not have ask for a better experience, considering the circumstances.

Fantastic experience: My sweet Widget boy ended up with a pretty severe case of pancreatitis somehow and our primary vet and ANOTHER emergency vet recommended Frisco Emergency pet care to us when we quoted some area vets with the necessary capabilities to remedy. Given our financial constraints, they helped us come up with a plan of action to try to reduce unnecessary spending, including putting him on a new but effective medicine that treats this exact issue, doing an ultrasound as soon as was reasonable (the very next day to avoid after hours costs) to rule out any tumors that would have resulted in additional spending, and getting him to outpatient status as quickly as his body allowed by tapering off of injected medications. Keeping costs in mind, they did an excellent job of taking care of him and ensuring a successful outcome, in some cases sending us texts with photos to check in, allowing us to come visit while putting him in a comfortable place to work up an appetite, and listening to and adjusting the care strategy around tips we provided that helped cater to his preferences and behaviors. We are so grateful that the folks at Frisco Emergency pet care truly have their patients in mind because now Widget is at home, on the mend, and starting to feel like himself again. Thank you!

Fantastic experience: Absolutely the best emergency pet care!! My Lab was bit in the face by a snake. They were waiting outside to meet me, and the entire staff and Dr were amazing. Brandy was especially helpful, and she took great care of Riley and calmed me down with compassion and clear directions and information to care for Riley. I was in and out in less than an hour, and I can’t recommend this place enough. I hope to never have to take my dogs to the ER again, but if I do, I will go here. 5 stars, and I’m so grateful for you all!! Riley is doing great!

Fantastic experience: We’ve been to Frisco Emergency Pet Care a few times, and each time we received extraordinary care for our dogs! All of the employees from the front desk to the techs to the vets, are so caring, compassionate and friendly. We wouldn’t go to any other emergency vet clinic!

Fantastic experience: They did an excellent job! My dog has heart failure and her right side of our heart, not working correctly. And she pumped fluid into her body. She also has a pacemaker, so I had this. The team at Frisco prep her so I can bring her down tot Texas A&M it's very fast and efficient.They stabilized her which are we received by Texas A&M she was stable, everything became a success. Thank you Frisco Team!

Fantastic experience: The team at Frisco Emergency Pet Care saved my Doberman puppy's life! He was so terribly sick with Giardia, and he needed to be hospitalized for a couple days. The doctor was amazing, and Duke was assigned his very own dedicated techs who took amazing care of him. The communication was excellent, the care was wonderful, and every single person we dealt with from the folks at the front desk to the vets and techs were kind, caring, and professional. Thank you so much for making sure our little Duke didn't die!

Positive experience: Brought the cat in for vomiting on a Sunday night. Unfortunately it was shift change, so that can cause a delay as the off going briefs the on coming, and we understand that as both husband and I are in the health field. HOWEVER, after TWO HOURS of waiting with NO INFORMATION from anyone on ANYTHING, we finally asked what was going on. MaryAnn came right in then to brief us that there was an emergency and shortly afterwards Dr Noguera came in to brief us on what she found w the cat. Care after that was WONDERFUL and we were out of there 30 min later w a hydrated cat who was no longer vomiting. Our ONLY COMPLAINT was the lack of information from anyone for two hours as we sat alone in the waiting room. Again, husband and I are in health care and we understand the very fluid nature of the profession . We would suggest that Frisco Emergency Pet Care make a concentrated effort, ESP at shift change or whenever the dynamics change in the back to keep the waiting pet parents briefed. I don't think it is unreasonable to be briefed every 30 min. "there are 3 pets in front of you and we just had an emergency come in so it will likely be another 45 min before your pet can be seen, etc" or briefing on what is going on with your pet "We just started the IV and that should take 20 min and then we will do an x-ray and then the Dr will be back in to see you" etc. Thank you again for taking care of our cat and she is back to normal!

Fantastic experience: Cannot recommend this place enough! Our vet in Plano highly recommended Frisco Emergency Pet Care and I’m so glad they did! Everyone was so kind and took great care of our small puppy. The facility is very clean, nice, and seemed to have all of the current technology to be able to take the best possible care of animals. We called prior to arriving and someone was at the front desk ready to take our puppy back right away as soon as we arrived and did a brief check in. I appreciated the sense of urgency. The vets, techs, and other staff were all fantastic. They made what was originally a stressful health scare for our dog a very calm experience. We were given lots of options and pricing after they did the initial health assessment. Everything was explained clearly. We never felt pressured into doing a bunch of additional testing and we were able to choose which options we thought were best for our dog. The vet that worked with us was completely correct about the diagnosis she made and the various treatments we decided on worked well! Our visit was a few months ago and our dog made a quick recovery! She is back to her happy and healthy self! So thankful for you all!

Fantastic experience: Our dog, Flash, had to go to Frisco Emergency Pet Care while I was out of town due to back problems. The Vets and Techs on shift took their time to speak with a very emotional me on the phone and thoroughly explained everything going on with compassion. The wait time was long, but I was always kept in the loop with my dogs care. I was given very descriptive details and when it came time to talk further testing, I was shocked to hear that more was not necessary and they were starting with first steps for treatment. I truly believe the vets here care about your pets and have great communication skills. I was never rushed or made to feel bad for asking a million questions. Hoping to not have more emergencys, but this will be our spot if anything else ever comes up. Our dog is at home recovering and doing great! If the staff sees this, thank you for taking care of my baby boy and making me feel at ease when I couldn’t be with him.

Fantastic experience: I came today with my sweet Pomeranian who had been battling congestive heart failure for 3 years. I didn’t want to drive an hour away to our vet, so I came here remembering how kind they were to me when my other senior dog died. I knew it was time to say goodbye and I was met with the utmost compassion, genuine care and bedside manner. I know this must be the hardest job in the world, but from the bottom of my heart I could not be more grateful for how peaceful you all made Bentley’s passing. Thank you, thank you, thank you.

Fantastic experience: Took my sweet friend Jake to Frisco Emergency Pet Care for end of life treatment. Although Jake's condition was too advanced for recovery, the care and communication provided by the Veterinarian and staff was excellent. They stayed by his side, provided great information and guidance in diagnostics and care. They communicated openly and honestly up front about cost of care and prognosis with no leading or judgement in any decision we had to make. I highly recommend to anyone seeking emergent or end of life care.

Fantastic experience: We would like to thank the entire staff for being so wonderful and caring. From the moment I walked in with my Bentley until the moment we walked out,empty handed, we were taken care of. Everyone was so caring and wonderful. Thank you for being so gentle with my Bentley. He will be forever missed and you all made ithe transition so much easier !

Fantastic experience: Had to bring in my cat, Finn, because he got into some chocolate cake. Everyone was very nice, attentive, and caring. I felt assured that my boy was in great hands. They explained everything clearly and answered all my questions. I highly suggest this clinic for anyone needing an emergency vet visit.

Fantastic experience: I brought my 15-year-old dachshund beagle mix into FEPC after experiencing his first ever seizures. He had four seizures within about four hours. From arrival, meeting Kory and Dr. Henderson, they were both very calm and reassuring. They took a detailed history and treated me and my concerns with utmost respect and concern. My guy was admitted to FEPC for about 27 hours. They kept me informed via phone calls. They invited me to come visit. They even told me that he was not eating their food and encouraged me to bring his normal food from home. I met with Dr. Losso. He talked to me and listened to my concerns. When the time came, I was provided with an hourly flow sheet of what happened during his care, necessary medications and detailed discharge instructions.. Everyone from the physicians, the vet techs and the front desk were wonderful. I hope I never have to use FEPC again but, if I have the need, this will be the place I go.

Fantastic experience: I highly highly highly recommend Frisco ER Pet Care!!! My husband rushed our sweet Lola here after she ingested some prescription meds over the weekend and they were so incredibly attentive and thorough with her care. They ended up keeping her overnight for monitoring and I’m soooo glad they did. They sent texts throughout the night to keep us updated on Lola’s condition. We thank their entire team, including the doctors, nurses and front desk for being so incredibly supportive during this stressful experience! Thanks again!!!

Fantastic experience: One hopes they never need an emergency vet but when you do you hope they are as amazing as the team here! Care for your furry one is their top concern and they go above and beyond to make them both comfortable and cared for! If you need emergency care for your furry family members you could not ask for a better team to handle the situation!

Fantastic experience: I have never experienced such compassion in the veterinary world. I brought my fur baby in over the weekend for a change in condition, i am a nurse and recognized the signs of impending death but wanted to be sure and wanted her to be comfortable. After exam, I was given clear and compassionate communication regarding her prognosis. Everyone I encountered was gentle but also clear without providing false hope or trying to talk me into unnecessary procedures. I will be forever grateful for every person I encountered here. I have terrible memories from a past end of life experience for a pet and this experience could have not been more different. I could never express the depth of my gratitude for taking such good care of my sweet Daisy, and myself. I even received a call today from a social worker just checking in with me. I don’t wish my situation on anyone, but I cannot recommend this facility enough. Thank you all.

Fantastic experience: My dog, Shadow, had an overnight stay at Frisco Emergency Pet Care after her splenectomy and received great care! All the staff were kind and thorough. Received an update early in the morning and they even sent me pics of my sweet girl after I picked her up. Greatly appreciate the wonderful care from everyone!

Fantastic experience: We were so pleased with the care they provided to our Vizsla. The doctors called when they said they would, they allowed us to visit any time, we were able to get through right away when we called for updates, the facility was very clean, and all of the staff we interacted with (front desk, techs, and doctors) were compassionate and knowledgable. Fortunately, this was our first (and hopefully last) visit to an ER, but they made Maverick's stay as comfortable as it could be--both for him and us. Would highly recommend this ER!

Fantastic experience: The care here is very caring and sensitive. They have excellent doctors and support staff. This is the second time I have come here with the same dog.i will go back again, if I need to. It’s always stressful but they make it seem okay.

Fantastic experience: Having found ourselves in a scary situation with our little pup while we’re were visiting our daughter, we originally went to Petvise Animal Hospital in McKinney and had him triaged with labs and initial fluids. Dr. Mir and his Vet Tech, Amanda, were awesome but suggested we take him to Frisco Emergency Pet Services where he could receive the emergency care he needed. We rushed to Frisco Emergency Pet Hospital where he was immediately taken back and they went to work. A couple of hours later with some discovery from our daughter’s patio, we found out exactly what was causing our baby’s issues. Dr Miller and the staff went to work flushing out our little boy’s system and he was as good as new. I HIGHLY recommend this pet ER. Thank you to all who helped take care of our boy and kept us informed every step of the way. If we lived in McKinney, this would be our vet team!

Fantastic experience: I’ve taken several pets here for end of life care and I had my first emergency visit yesterday with my Longhaired Miniature Dachshund. I brought her in due to shivering and an irregular gait and she ended up making a full recovery. The doctor, Nurse Taylor and receptionist were all understanding of my concerns. The doctor (I think her name was Dr.Stratford) did not nickel and dime me but instead gave me an estimate for all the options and reminded me that I could come back without a recheck fee within 72 hours which, in this economy, I greatly appreciated. Thank y’all again so much!!!!!

Fantastic experience: We want to thank the team and Specifically Dr Miller for providing excellent service in one of the toughest times of our life. Our Baby Diva was 15, and something internally caused fluid around her lungs resulting in low oxygen and her heart working too hard. Diva was in the ICU for 40 hours. Dr Miller was very honest/tender and direct. She had some improvements overnight, but the fluid in her lungs just wasn't clearing out. He wanted to help us make the best decision for our Diva Do. He likely could have left at the end of his shift , but instead he stayed with us so he could be the one ease all of our babies pain. We are devastated, but know in our hearts that we did the right thing for her. Thank you from the bottom of our hearts! <3

Fantastic experience: I did not bring my dog here. However, I am so thankful and grateful for the receptionist and the tech. Since it is after hours and my VET office was closed, and I had questions about my dog after his dental cleaning today which I did not feel like his symptoms were normal. I called another ER VET before this one, the told me unless I bring my boy in, they would not know which was fair. However, when I called this ER VET the receptionist took her time to listen and to ask questions. Then, she transferred me to one of the tech. She talked to me and helped to answer my questions. Then, she was able to ask the VET for one of my questions and got back to me. Not on that she also told me the wait time period at her ER and told me if I need to bring my pup and be seen right away, she recommends to go to a different ER as their wait time is long and the VET is going to be in surgery. I share this story about this ER even though I haven’t been to it yet but the people here care truly and deeply for my dog’s health. I truly appreciate this and we need more of you guys out there! Thanks so much to the receptionist, the tech and the VET!

Fantastic experience: My dog Louie ate a corn cob, and was puking so it was best to make sure he was okay. The staff at this place was so amazing. Their prices were affordable in comparison to other emergency vets in McKinney & Frisco. And they were even kind to me in the waiting as it was going to take a couple hours to be seen. They even brought me water! The exam room itself was also very homey. I truly hope I never have to go to an ER for my dog again, but if I do, I’m going here! My dog ended up not needing surgery, but he sure got a lot of pets :) thanks guys!!!

Fantastic experience: Update 2025- had to bring our now 9yr old female dog in again Saturday night and again we received exceptional care and service. So happy that this facility is open 24-7!! 2023 - After taking our 8 yr old female dog to our regular Vet earlier in the day for some swelling on her mouth, we noticed about 8:30 pm that same night she seemed to be struggling to breath. We called to let them know we were on our way and arrived around 9:00pm. The took her back to triage right away. Everyone was super nice and they let us know what was happening throughout the process. After some tests she seemed to be breathing better and was more alert. Luckily there wasn't anything critically wrong and we were able to take her home. The entire staff are extremely caring and knowledgeable. If your fur baby needs emergency care I would highly recommended. This was our second time taking one of our dogs in and each time they took great care of them.

Fantastic experience: The ladies at this emergency pet care are awesome! They are so generous for taking in a lost dog and caring for her and being so polite and kind to me. Thank you! I would bring my dog here just because of your care for this lost dog! Proud you are in business in Frisco helping dogs in need!

Fantastic experience: Staff and Dr were very helpful - took care of my issue with care and expertise. I felt very confident that my dog got the best care available, especially for it being so late at night. The price was also very reasonable - I've been to other emergency vet centers over the years and prices seemed to be inflated. That did not happen at Frisco Emergency - this will be my pet emergency go-to for any future emergencies.

Fantastic experience: The entire staff at Frisco Emergency Pet Care were kind, thoughtful and genuinely cared about getting our fur baby the right care. Dr Miller is truly one of the best vets I have ever had the pleasure of meeting. She is incredibly knowledgeable, patient and took the time to answer all of our questions. She also made some additional recommendations for our vet to consider for underlying conditions with our dog. This will be our number one Pet ER going forward for any future needs we may have. Thank you for taking such great care of us!

Fantastic experience: I had to bring kit in to get 1 of her paws looked at and the staff were great. They were very busy at the time and still managed to get me in right then. Sasha was amazing and Raven was very knowledgeable. They’ve got a loyal new client and if pets ever need after-hours care highly recommend.

Negative experience: I had a deeply disappointing experience at Frisco Emergency Petcare, particularly with the hospital technician and the hospital director, Rosalyn. When I requested my pet’s medical records before discharge, they falsely claimed that they were legally prohibited from providing them. When I challenged this, they misquoted the law in a misleading way. This lack of transparency completely eroded my trust in them. It became clear that they were trying to prevent me from seeking a second opinion, likely to secure the surgery revenue for themselves. Given their dishonesty, I couldn’t trust them to perform my pet’s surgery and had to go elsewhere. Pet care should be built on honesty and the best interests of the animal—not on deceptive practices. I would not recommend this clinic to anyone who values transparency and ethical care for their pets.

Fantastic experience: If I could give them 10 stars I would. The staff and Jeff and Dr. Miller were above and beyond and you could really tell they cared about my dog and me and what we were dealing with. They were so kind and personable. Spent a lot of time answering questions and were honest about cost and outcomes. I would HIGHLY recommend them to anyone. Thank you so much!

Fantastic experience: Very sweet and honest place was recommended by a fellow people on fbook and now I can see why, I lost a cat posted her on fbook and upon bringing her here I felt very safe they would take care of her and thankfully they found the owner

Fantastic experience: This location was suggested in a Facebook group in my complex/area, so this is why I choose this location. And I am very pleased that we did. Mandy was very welcoming when I called & answered the question that I had & if she wasn’t sure, she directed me to a medical tech. We arrived early in the morning & only had to wait an hour until we were seen. All the right questions & much needed questions were asked & no details were left out. Had to leave my baby for a couple of hours, as she needed the much needed bloodwork done to see what was going on. Jade & Dr.Miller called to provide me with updates, which helped my stress! When I arrived back just so I could be closer & wanted to wait however long for my baby, Tiffany provided a room for me to stay in & I was able to log on my labtop smoothly to work. The individual waiting rooms are perfect! Comfortable & nice in size! I didn’t have to wait in the lobby, which I loved! And I was able to get on the guest wifi with smooth access so I can work. Dr.Miller came in & shared all that was going on, what has been done, how my baby girl was doing & the options & direction on what was needed during this time for my baby. He was very patient with me, which meant a lot because this was all so new for me with the pet ER & the first time with us going through something. Dr.Miller shared not only what he knows, but offered honesty & did not try to push anything. When I started to feel stress & got emotional, he was supportive. He guided me through what was best for her & the process with what will be needed during her small recovery. I was very pleased & happy with my decision with coming here & now have an ER I know I feel my baby is safe at. Good location, nice area, clean, welcoming & kind staff & amazing doctors. Huge thank you to the team at FEPC.

Fantastic experience: I can’t thank the staff enough especially Mandy, for the compassion they showed on New Year’s Day when our beloved dog passed. Despite being a first-time visitor, they treated us like family. They provided a keepsake with his paw prints, fur, and kept his body until burial, easing our burden. They called and followed up with us few days after to see how we are and sent a card as well. Their kindness during such a hard time will never be forgotten. Highly recommend.

Fantastic experience: Very clean facility. Lots of rooms for patients. The staff is friendly and caring. Appreciate all they did to take care of my fur-baby. He is home resting up thanks to the doctor. Would highly recommend if you need emergency care for your fur-baby.

Fantastic experience: Friday received excellent care during our ER visit. Dr. Miller is an outstanding doctor, and both he and the staff were incredibly compassionate and helpful throughout our time there.

Negative experience: ***Please don’t fail to check the negative reviews - They are accurate, and people are not lying on social media. I made a grave mistake by not looking at them. Complaint Regarding Poor Communication and Customer Service: I have to express my deep dissatisfaction with the service and communication I experienced during a recent visit to your clinic. I recently moved to Frisco less than a month ago and had never interacted with your clinic before this incident. Unfortunately, my experience has left me questioning the quality of care provided to my pet. On 1/18/2025, I called ahead to check if the clinic was busy, as I needed immediate attention for my pet Sophie who has several underlying health conditions. Based on our conversation, I decided to proceed to the clinic, arriving at 7:45 PM. However, the experience from that point forward was incredibly disappointing. - The initial notes were only taken by a technician at 9:00 PM, an hour and fifteen minutes after I arrived. - It was not until after 11:00 PM that the doctor called me to discuss what was going on with my pet. - Shockingly, it took 24 hours from the time I arrived for me to have any face-to-face interaction with a veterinarian. Despite repeatedly informing staff of my pet’s underlying conditions and the need for urgent attention, it was clear that she was not treated as a priority. She was consistently bumped in favor of other cases, even though I emphasized her medical history. Furthermore, communication about my pet’s condition or even basic timelines was nonexistent unless I explicitly demanded updates. This lack of proactive communication left me feeling helpless and frustrated during an already stressful situation. None of the technicians I interacted with seemed confident in explaining the treatment my dog was receiving, further compounding the issue. I am extremely disappointed in the level of care and service provided, as I trusted the clinic to prioritize my pet’s well-being. I believe it is essential for their team to address these issues to ensure no other pet owner has a similar experience.

Fantastic experience: The wonderful staff at Frisco emergency pet care saved my dogs life! My 14 year-old little girl developed an autoimmune disease where she started destroying her own red blood cells. With their amazing Care, she is back home and back to her old self!

Fantastic experience: my fur baby went in coughing blood. the doctor had to tell us she needed to be put down. every single staff member we encountered were so nice and super supportive. they worked with us so good! they explained everything they let us sit with my baby for almost 4 hours to say bye. i definitely recommend this place for your babies!

Fantastic experience: Very quick and efficient. Everyone was very nice and gentle with my dog. Dr explained the treatment plan to me before proceeding. One of the few Emergency Vets that offered a payment plan if needed. I hope to never need their services again but if I do this is where I will bring my animals.

Fantastic experience: Honestly, I cannot say enough about how great their team of doctors, nurses, and front desk staff are at Frisco Emergency. I have used them three times for my sweet Bella who has a history of pancreatitis. They are extremely good at diagnosing quickly and beginning treatment, and very compassionate, which is a huge when you are so stressed out about your pet. God bless these people for taking such good care of our pets when they are in distress. I highly recommend them!

Fantastic experience: Updating our review as we had a recent, wonderful experience. We tragically had to help our dog pass. The staff was amazing when we came in they got right to work. The doctor was thorough and helped us through all options and possible outcomes. Our dog passed which was so difficult but this team was amazing and helped us through this tough time. They were compassionate and made this as positive as possible considering the circumstances. We were in and out rather quickly and my dog is doing much better. Kind, fast service.

Fantastic experience: So happy I chose this Frisco Emergency Pet care. Candidly, I read reviews on several places located near me and landed on this one because of the other reviews. All are very true. I did not feel oversold on care and options, the people were compassionate and explained everything along the way. The vet was thorough in what she thought were the best courses of action were and primarily, I truly felt like I had a choice on what I thought would be the best treatment out of the options provided. Highly recommend and can’t thank this staff enough for treating Boomer as quickly as you did!

Fantastic experience: I took my pup Gomer Flynn in to them one night after I took him to my vet and was told he was in renal failure. The front staff was great in greeting me as I was holding my dog, crying and not knowing if he was going to make it. They escorted me and Gomer Flynn into a room and the intake tech was also nice and compassionate. There was a wait, but it's an ER. I understood and the front checked to see how I was doing periodically. The doctor came in and explained everything thoroughly and came up with a plan of treatment. What stuck out the most and I will never forget this is I was sitting on the floor holding my dog crying and the doctor sat on the floor with us and explained treatment for him. I didn't feel rushed. After I left Gomer Flynn, he was treated at the hospital for a few days. I was updated a couple of times a day of how he was doing. Got to visit him when I wanted to. I would let the front desk know what time I would visit, so I wouldn't have to wait for him long in the private room we had. I know this is long, but I am so grateful for all the staff that helped me through this difficult time and has given my pup a longer time to be with me. Now he's a spunky dog that is wanting to climb on furniture and take walks again. Would definitely recommend to friends and will use them in the future.

Fantastic experience: My Kitty was super sick and was hospitalized to save her life!!! The vets and staff were amazing. They never left us alone or her for 2 days, compassionate, informative, kind, didn’t oversell us on care $$$, and most important she is home singing, eating, and back to her sweet self. We will always take our furr kids to them. T. Scott

Fantastic experience: As we were already in a time of grief after losing my husband last Thanksgiving, it was so difficult to face the loss of our 14-year-old boxer Juno yesterday. She was such a feisty and beloved girl by our whole family, so it was so nice that the staff bonded to her so quickly, and she was comfortable with them when she needed to stay the night. Such friendly professionalism with all the latest technologies, we could be absolutely confident in the diagnosis. When it was time, when we said we were ready, their compassion was like a warm blanket being wrapped around us. Thank you, our friends- Juliana Ward and family

Fantastic experience: My husband and I are beyond thankful to Dr. LoSasso and his amazing team. Our sweet bengal got ahold of a cat toy and ended up eating the toy, unbeknownst to us. It had bounced around her stomach for a month before we started noticing her becoming ill. The toy had eventually become a blockage, where she couldn’t keep food or water down. Dr. LoSasso performed an exploratory surgery after noticing a spot on her x-rays. That surgery saved her life. Dr. LoSasso had the most amazing bedside manner and compassion. He did not rush us during our multiple phone calls and explained everything, making sure he answered all our questions. We liked him so much, we asked if he could be our primary vet! Lol.. Our cat made a full recovery and we could not thank or recommend them enough! They truly, truly care about the animals and what they do! Thank you all so much!

Fantastic experience: Our entire experience from the moment we stepped into the lobby was so wonderful. We came in with a very sick kitty and ended up having to put her down ultimately. The entire staff was so compassionate, empathetic, and gentle throughout the entire process. I could not have asked for a more lovely experience for myself and my kids when going through such a difficult time.

Fantastic experience: I can’t express enough gratitude for the care and compassion shown by the team at Frisco Emergency Pet Care during such a difficult time. Saying goodbye to a beloved pet is never easy, but the staff made the process as peaceful and comforting as possible. They treated Bella with dignity and showed such empathy toward my family. Every step was explained with kindness, and their gentle approach brought us so much solace. Thank you for your compassion and for making this heartbreaking moment a little easier to bear. I highly recommend Frisco Emergency Pet Care for their professionalism and genuine care.

Fantastic experience: Our dog had a seizure Saturday morning. Our vet could not see us and suggested Frisco ER Pet Care. We were seen quickly and we and our pet were placed in a very comfortable room. The staff were all very pleasant and courteous. They were very kind to our pet and to us. And took gentle care of our dog. We would recommend them for emergency serivces.

Fantastic experience: We had the best experience here with our dog who consumed too much chocolate. From the time we walked in, we were greeted by the front desk who were very helpful and nice. Dr. Tucker was the best. He kept us informed of our dog’s condition. He was very thorough and caring. The entire staff from the front office to the nurses to the doctors were fantastic.

Fantastic experience: Our Yorkie has PLE (protein-losing enteropathy) and it can be very serious. The vet here took very good care of her. Our dog spent the night there and came home the next day feeling better. Highly recommend Frisco Emergency Pet Care.

Fantastic experience: As much as a trip to the pet emergency room is never a good thing, we have had to do so twice in the last few years. Both trips, two different pets, one dog and one cat, we were well taken care of. The individuals who assisted us were kind, caring, informative, and everything you need during a stressful situation. Thank you for all you do!

Negative experience: Edit: Dear Michael LoSasso, To correct your response concerning my review of my experience, yes we did not elect to get a clay paw print from the crematorium but that is solely because the expectation of receiving a foam impression was set by your staff. We decided we did not want two paw impressions. Had this expectation not been set, we would have elected to get a clay impression. It was a very gracious offer, however it became a misfortune because the impression was never received. I don’t really expect anything less than a snarky response to this follow up after reading your other responses to negative experiences. I find it odd that you resort to victim blaming rather than issuing a simple apology. No thanks in making a difficult day even more horrible. Michael, I hope you can shake off whatever is making you project so negatively. Have a blessed one Original post: Our pup passed and although the staff was friendly…. We waited for what seemed like an unreasonable amount of time to get our dog back to us before we said goodbye… the building maybe had one other person with their dog their. When we went to pick up our dogs ashes and what we payed for, again, met with a long wait and was placed in a waiting room where they walked in SOMEONE ELSES dog. In addition, we picked and paid for a paw print and never got it…. We will never be able to get it now since he’s been cremated… We Will NOT go back for anything in the future!

Fantastic experience: We visited Frisco Emergency Pet Care when our 14-year-old dog suddenly became ill. They ran tests and determined she had a large tumor on her liver. We made the difficult decision to euthanize her. All of the staff were so kind and caring throughout her evaluation and testing. We were given time alone with her before she was euthanized. I was able to pet and comfort her until she died. We were then given additional time with her to say our final good-bye. I cannot say enough about the compassionate care we received from all of the staff throughout the entire process.

Fantastic experience: They took such good care of my baby! I was also impressed with the cleanliness, the overall calming vibe, and the professionalism of the staff. The vet on duty called us several times and never sounded rushed; she explained everything so thoroughly and in layman’s terms. I hope we have no need to take Lily there again, but if the need arises, I wouldn’t hesitate to take her there.

Fantastic experience: I am so very happy we found them!! It’s so hard when you are in an unfamiliar territory with medical issues with your family pet. It’s emotional. It’s overwhelming & sometimes it’s hard to think straight. They were amazing with the care of my pet (Boston Terrier) 5 years old - who has PLE. This is NOT what anyone expects & ongoing support & kindness we have received, helped us get through a very hard time. We have hope & we will forever be grateful for the love you showed not only our pet, but our family. Highly recommend. 10 STARS!

Negative experience: This emergency vet is not only grossly overpriced (based on past visits) but also severely understaffed (based on our latest visit). Saturdays and Sundays are clearly their busiest days, and yet they seem to have only one vet on premises. We brought our dog in on Sunday, October 13th, and after 6 hours he had still not been seen by the doctor. We were told after four hours of waiting that he was next to be seen, and then after arriving at the clinic an hour and a half later were told he was again next to be seen. Two hours after first being told we were next, our dog still had not been seen by a doctor and we took our dog and went home; we will take him to our regular vet in the morning as a walk-in. Clearly, the Frisco Emergency Pet Care clinic is too cheap to hire sufficient medical staff given that they are open 24x7, and is extremely poor at communicating and managing the expectations of their patients. The fact that they moved to a larger facility (which is probably where there money is going rather than to hiring veterinarians) does not mean they can or will provide better care if they don't have veterinarians present who can actually see patients. Fortunately, there are other emergency vets around and should we need it in the future, we absolutely will avoid Frisco Emergency Pet Care. UPDATE IN RESPONSE TO OWNER’S COMMENTS: it’s really great to see that you have time reply to negative reviews, but don’t have the time to actually treat patients. There is absolutely nothing libelous about my comments since they are true. The only reason we went back this time is because of proximity. The fact that you think that you are less expensive than any other ER vet is laughable. Just like many businesses that build bigger facilities, you are unable to handle the increased number of patients and had to stop intakes today. As I said, fortunately there are other ER vets who know how to service patients. I don’t know how long you’ve been a vet, but we have had Pugs for 35 years and are very familiar with their medical issues. You may be a good vet (although I have no proof that is the case) but you definitely are a poor manager and don’t know how to operate an emergency veterinary clinic.