Arizona Veterinary Emergency & Critical Care Center (AVECCC)

Fantastic experience: The vets did an excellent job, calming the situation down with my dog. They did only what they had to with my permission. My dog was back to normal within 12 hours!

Fantastic experience: Friendliest veterinarian, I have ever taken my dogs to. I took my dog Teddy in at 5 AM with a bad ear. He had a hematoma and they drained it gave him medicines that he needed. These guys were awesome.

Fantastic experience: Very profesional , thank you for saving my dogs life!!! Marianita ♥️♥️♥️♥️ She went to heaven Friday but they always took care of her Thank you

Fantastic experience: Receptionist and vet techs were stellar! They were caring and empathetic. Dr. Baxter was very focused, knowledgeable and explained everything very well. I believe she was the only vet on duty until 2 PM so things were moving as quickly as they could. But on a weekend, I think a second vet is warranted for the entire day to be available for cases that need immediate attention. Don’t think anyone complained, but it certainly wasn’t fair to Dr. Baxter.

Fantastic experience: I brought my pup here and I must say I wish they were a regular vet! Not only was the front office so kind and understanding but Dr. Baxter was amazing! I felt so calm when leaving. I love my pup and they made me feel they loved my puppy just as much as me. Thank you for all the kindness

Fantastic experience: Dr Baxter and Shelley are extremely kind and take their time explain what was going on with our sweet little fur baby. He is in excellent hands and feel so comfortable with his care plan.

Fantastic experience: I wanted to circle back here to leave these comments after we brought our critically sick senior boxer, Zara, to AVECCC. We knew what needed to be done- she was at the end of her life, though it came to be suddenly. It was late at night, and I called them while fighting tears. Their staff were completely compassionate, starting with the staff member who answered the phone. When we arrived, they brought the gurney to the car and assured us she would be made comfortable before they brought her to us in a room. They quickly gave her some medications to help with comfort, gave her a cozy blanket, and the doctor was lovely. She was so kind and compassionate, and allowed us to have say in the pace of the process. As heartbreaking as the process was, they made it the easiest it could have possibly been. We are so appreciative of this facility's staff. Thank you so much.

Fantastic experience: Not that I want to go to an emergency veterinarian, but when I need to go, I will always come here. Everyone is so kind and sympathetic. Thank you for being there for my fluff balls!!!

Negative experience: I had a very disappointing experience with Dr. Park. During our visit, she presented multiple worst-case scenarios involving other dogs and gave us about different treatment options, which felt fear-based rather than helpful. When I asked if we could take our dog home, she strongly insisted he needed to be hospitalized and implied we would end up bringing him back in worse condition. She relied on X-rays from our primary vet, did minimal hands-on examination, and quickly said he should be hospitalized and possible surgery without much additional evaluation. We ultimately chose to follow our instincts, opted for fluids, and took him home. Thankfully, he was able to pass what was inside successfully without hospitalization or surgery. The experience felt rushed and unnecessarily alarming. Based on this visit, I would not return to this facility

Fantastic experience: I had to take my cat in for an emergency as his face was all swollen and gunk was draining out of his eye. They got us in immediately and found that my Jake has a tooth abscess! They gave Jake a Shot of antibiotics and a shot of Gabapentin for the pain. They also sent us home with both as it was the weekend and they knew he was in pain and the abscess would only get worse! This was on Friday and they gave us a couple of recommendations and we were able to get him in to this Dr today. Everyone at the ER vet were super friendly and very empathetic. They treated him as one of their own and that goes along way with me. I know the cost is high, but just the fact that there is someone is out there who is available 24/7 is what matters when one of your fur babies is sick! So thank you to all for your help!!

Fantastic experience: We have been using this company for years ands the staff there is amazing. They treat your pet as if it’s their own. I highly recommend them to everyone. Tiny is back to himself. Thank you

Fantastic experience: My dog needed an emergency blood transfusion. I could not have asked for better treatment. Dr Blystone is amazing as is everyone who helped bring my baby back to health. Thank you all and God Bless!!!!

Negative experience: I recently had my cat hospitalized for two days at AVECCC, and unfortunately my experience raised serious concerns about both their billing practices and the quality of care provided. From a billing standpoint, I encountered several troubling issues. On day one, I was given an estimate that included a $350 charge to cover any unplanned or minor additional services so they would not need to call for authorization. I agreed to this as it seemed reasonable. However, the day two estimated included an additional $350 “miscellaneous/unplanned” charge. When I asked whether any of the original $350 from day one had been used, I was told it had not. It was confusing and concerning that another $350 was being added despite the first amount remaining untouched. While this alone may seem minor, it contributed to a broader pattern of billing concerns. After discharge, I requested an itemized receipt and compared it to the amount charged to my credit card. I discovered an approximately $450 discrepancy — my card had been charged more than the total of services actually provided. I had to bring this to their attention in order to receive a refund (over a week after the discharge of my pet). If I had not carefully reviewed the charges, that overpayment would not have been returned. While I understand that estimates can differ from final charges, there should be systems in place to automatically reconcile charges and issue refunds when appropriate. Clients should not have to audit their invoices and this raises questions about the billing practices currently in place. In addition to billing concerns, I was disappointed by the overall quality of care and communication. My cat’s condition was medically complex, and shared decision-making and a patient-centered approach were important to me. While a few veterinarians took the time to answer questions thoroughly, there were multiple instances where I was spoken to dismissively, or not allowed to ask all of my questions about my pet’s treatment plan. I was concerned that they were trying to discharge my pet even though he still wasn't eating sufficiently or really able to walk. To me he didn't' seem stable enough to discharge, but they did so any way. During an already stressful situation, this lack of respectful communication made it even more difficult. In addition, when i visited my cat, I noticed that his IV line was physically caught in the kennel of another animal, preventing proper flow of IV fluids. I had to point this out to staff. I do not know how long it had been that way or when it would have been corrected had I not noticed it. Seeing a basic element of care compromised in that way significantly undermined my confidence in the monitoring and attention being provided.

Fantastic experience: UPDATE: We’re even more grateful for AVECCC. They helped us figure out that our sweet Jack has epilepsy, and they’ve continued to care for him ever since. Now they’re also helping our older pup, Sasha, who was recently diagnosed with lymphoma. Thank you again to such an incredible team. This is the second time in about 15 years we’ve needed to bring a pet to AVECCC, and once again, their care and compassion have been exceptional. Our shih tzu puppy, Jack, has a neurological issue he was likely born with, and he suddenly began having a cluster of seizures. The team immediately stepped in to calm the episodes, stabilize him, and provide the right medication and clear guidance. Every staff member we encountered was professional, kind, and reassuring during a truly scary time. We’re so thankful to have an emergency veterinary team like this to turn to when it matters most. Highly recommend. (Pic is Jack (right) and his sister.) ❤️

Fantastic experience: Love the doctors here. We have been multiple times with our doggies for a variety of reasons. They are knowledgeable and are great at prioritizing emergencies! We will be back again!!

Fantastic experience: A very heartfelt thank you to Dr. Alex Beckley and all the staff who attended our old man Louie. We came in late evening and Cassie at the front desk was very kind and quick. Melissa and staff kept us updated and well informed in the time Louie was in their care. We appreciated how thorough Dr Beckley was, and after informing him that we didn’t live in Phoenix, he curated some patient care options to help us with the transition for care back home. It’s scary to be away from home when an emergency happens but i’m very glad to have chosen this facility. They were kind enough to offer their help via phone even if we live hours away.

Fantastic experience: We had to rush our Samoyed, Luka, to this wonderful facility on 2/14, as he was experiencing breathing and coughing issues. We cannot fully express our heartfelt gratitude to Dr. McKee and the entire kind staff who so lovingly cared for our Luka. Their kindness and genuine concern for patients and their families is absolutely remarkable and worthy of the highest praise. We were so distraught by our Luka’s condition but, as soon as he was seen, our distress became lessened by the warm, gentle care they provided and by the informative care plan that Dr. McKee explained in such detail to us. We join our Luka in sending the entire staff our sincere gratitude!❤️

Negative experience: Spent 195 dollars for an “exam” that the doctor completed. The doctor didn’t even touch my dog or write anything down. He was scribbling in circles on a piece of paper to make it seam like he was writing things down.

Positive experience: Not really sure how to explain this but I’ll try. The people working here were all so nice. Vet was great, nice at the desk. One of the attendants wasn’t great but not that bad either. My problem is the pricing is so out of control. I understand everything has gotten so expensive but nearly $1800 for blood work and X-ray’s is not ok. Not even close to ok. It makes me feel like the owner of this place doesn’t care about me or my dog because nobody can afford that. Just because they can get it way with it doesn’t mean they should. $820 for X-rays. I’ve been there before and it wasn’t like this. Just a hard pill to swallow when your dog is sick. Maybe this is what they all cost now but it feels wrong

Fantastic experience: I cannot say enough wonderful things about this emergency vet hospital. I brought my Samoyed, Luka, in when he started experiencing a dry cough and sniffles, and as any pet parent knows, that can be really scary. From the moment we walked in, the team was incredibly kind, accommodating, and reassuring. They treated Luka with so much care and compassion, and you could genuinely tell they love what they do. The staff moved quickly and were extremely thorough - they ran an abundance of tests to make sure nothing was missed and diagnosed him right away with kennel cough. A very special thank you to Dr. McKee, Carlos, and Shane for being so attentive, gentle, and caring. They took the time to explain everything clearly and made sure both Luka and I felt comfortable throughout the entire visit. BIG thank you from Luka

Fantastic experience: This place is amazing and took great care of two of my dogs. The people are so kind anf non judgemental. Very comfortable and they obviously love animals

Fantastic experience: Professional and helpful. While I was stressed over my dog, they were calm and collected but also informative and understanding. 10/10. Hopefully, I don't have to return as an emergency, but they’ll be my first choice if I do.

Fantastic experience: Took my pup in due to being very sick. They got right to her. Started doing tests right away. Very caring. Needed to be admitted to do more testing. They took very good care of her. Able to visit anytime and call to get updates.

Negative experience: I’m giving 1 star only because they don’t offer negative stars. Extreme wait times. Horrible communication except when you walk in any they play on your emotions as they get ready to screw you. The worst service you could dream up in your mind. DO NOT TAKE YOUR PET TO THIS PLACE!!! We paid $195 for a four hour wait just to learn how absolutely horrible this organization is. They not interested in your dog’s wellbeing or yours ….they are interested in money. PERIOD. This coming from a person who never writes reviews. I’m so pissed I had to share.

Fantastic experience: I had to put my elderly cat down. I don’t think I could have done it without the support I received at the hospital. They were so kind and helped me more than they will ever know.

Fantastic experience: Groomer messed up and butchered my baby, horrible cut she needed Staples. I'm so glad I came here they handled her with care and concern got us in right away and took care of her. I would definitely come here again.

Fantastic experience: They were all soo sweet. They had a critical pet so we had to wait and they kept checking on us and making sure we had everything we needed and that our little one was still stable. It was a very good experience overall even though what was happening was sad and scary. Thank you to the wonderful staff! We appreciate you!

Negative experience: Where to even start! We were charged almost $1,300 for a weekend ER visit for our dog and were not impressed by the visit in any way. It was crazy expensive for not having any more answers than before we arrived. Subpar service and care at best. We were sent home after about an hour (around 9 am) and told doggo's blood work would be sent to lab that day and to "stay close by" in case they called back to have us come back in within the next few hours for urgent surgery. We left not knowing what his condition was, while he silently suffered at home, waiting all day. No call. My husband finally called just before 8pm and no apology for his expressed frustration of waiting and waiting and needing answers, just that someone would call him back shortly. Finally, just after 9pm, we received a call back regarding "some questions" we had. Um...yeah...we had lots of questions, including first and foremost, why no one bothered to call us that day and give us any information our dog's condition. What did blood tests show? What did the radiology report show? What did ultrasound show? Was our dog okay, should we be worried? Then we proceeded to go in circles with the, I think, doctor who returned our call, who just kept responding to our concerns as a "misunderstanding" and wouldn't give us any information on what was going on with our dog. I can't believe we paid $1,300 for literally no answers, no peace of mind, and utter lack of concern from your staff. So disappointed. I'd really like our money back because I don't feel we got anything for the fee we paid. I will not come here again and definitely will not recommend others come here for (emergency or any!) care needs. Be more communicative, empathetic, and responsive to your clients!

Fantastic experience: The entire team here was so kind and helpful. From our initial stressed call to let them know we were on our way to when we left the next day with our dog on the mend and the multiple calls updating us along the way, we could not have been in better hands. Thanks to everyone from reception to the doctors and everyone we met in between.

Positive experience: Was not informed how long it would take to get blood work done and eye examined.we were therefrom 4to close to midnight with no progress report and had not eaten since noon. Someone told us that we should eat when they took the dog. Neither one of us heard this!

Fantastic experience: My fur baby got cut on her passenger rear paw and they were great. Got her pain meds and kept her feeling no pain until after her surgery.

Fantastic experience: This is the only place I will ever take our pets to. We have had to use them often and the staff is so friendly and warm and always making sure that we as dog owners are ok. My kids also have had to take there pets there and it's just so good to feel that we are priority even if they are busy!

Fantastic experience: Our Pomeranian had a seizure and we were so scared. AVECCC was absolutely amazing. They were so kind and gave us all the information to make an informed decision. The staff is wonderful; from the moment you check in, through the entire process. I will not take my pups anywhere else.

Fantastic experience: We have, unfortunately, fortunately, had a couple of visits with AVECCC And the personalized care that we received from this staff is unmatched. They really do care about what they do, but not only that they care about your fur family that you bring in. I would recommend these folks all day every day thank you thank you very much all of you, Dr. Parks, Shelly you guys are incredible.

Fantastic experience: All of the staff were so very kind! They showed Daisy so much love and affection, and I could tell she was in a great place with staff that genuinely cared/loved for her just as we do! They made us as owners feel very welcome and gave us all the necessary tools to continue care for Daisy with her new diagnosis! Thank you AVECCC staff for all that you do!

Fantastic experience: I called multiple vet ERs before deciding on this one, because I was told they are equipped to handle more complex emergencies. They took good care of my baby, who had an URI, and was having trouble breathing. They took him back right away and put him in an oxygenated kennel. They were reassuring, knowledgeable, patient and less expensive than what I had already spent at my normal vet. I took him home and he was doing better, and they had the medication he needed that isn’t arriving until Today from Chewy. I had a great experience here during a very difficult night. We saw Dr Jenny Bauman, who helped me to feel at ease, and understand my options, and June was especially sweet.

Fantastic experience: My name is Terri Kirkendoll I had my black Airedale taken to them he bit into an inhaler they were wonderful got to him immediately saved his life he stayed for 12 hours since then he is back to normal if needed I would definitely taken my animals to them. Thank you very much 10 stars everyone was empathetic to my needs

Fantastic experience: I cannot say enough about this place. My little dog, the only thing I have in this world needed emergency surgery in order to save him. They worked with me in price. The surgery was successful, but then he had complications afterwards, and they had to intubate him. The doctor called me every 2 hours with updates.I was terrified that I would lose him. They encouraged me to come with his dad and see him, said they thought it would help. We went to see him, and talked to him, telling him he had to fight. The nurse said she was going to be with him 24/7 and not to worry. They called me 14 hours later and told me I could bring him home. The saved my kid and gave him the best care I ever could have hoped for. If your pet is sick, this is the place to take them.

Negative experience: Waited for over an hour for a dog that was actively bleeding from a ripped skin tag. Just left her on my car, came out to check on her vitals but was a 1.5 hr wait to even be seen. When she was seen, they said "they don't do skin issues" after waiting all that time. And was forced to go home with our pet still actively bleeding and was forced to find a different hospital.

Negative experience: I’m grateful that emergency veterinary clinics exist, but as with any hospital, the quality of care depends greatly on the staff. While the technicians were kind, I found the overall level of compassion and bedside manner from the doctors to be lacking. When I brought my dog in for an emergency, I did not expect to feel judged. I was surprised to see comments in the medical notes about my dog’s coat being “dull and unkempt,” as if I should have taken him to a groomer before seeking urgent care. I also agree with other reviews that mention these facilities feel very money-driven. I was hoping for more empathy and understanding during a very stressful situation, rather than being spoken to as though I didn’t understand my dog’s condition or was being unrealistic or naïve.

Fantastic experience: They went above and beyond to help my girl Ellie. We had come in after she had been hurt by another dog. They got us in as quickly as possible, made sure she was comfortable while we were waiting and when they took her back to check her out. They were busy but still took their time to connect with my family and take excellent care of my dog and they were so kind to answer all my questions and reassure me, you can tell the people here actually want to help you and your animals and they are so kind while they do it even when it’s 1 AM and everyone in the building is tired. When we said we couldn’t afford the full estimated price they gave us resources so we could get her help at a good low cost vet, wrote her prescriptions out so we could save money getting them at Walgreens and even clipped and cleaned her wounds and nails free of charge. I don’t know of any other place that would help like that. They genuinely cared about my pet and my family and they understood that she is my baby and they treated her as if she was their own. I will forever be grateful for the team that helped her! ❤️

Fantastic experience: Dr. Cortez was such an amazing Vet doctor! He showed compassion and kindness to me and my family! He took great care of Felix while we were there! I highly recommend coming here for any emergency needs! The whole staff was amazing! 10/10! Felix is recovering so well! Thank you so much for helping my fur baby!

Fantastic experience: My Bridgette was very well attended to. The staff were always polite and I was always updated on her condition. She beat cancer but then developed renal failure. After weeks of trying to help her, we had to euthanized at home due to kindey values being very high, not eating etc. They did an excellent job and I, and Bridgette appreciated all they did.

Fantastic experience: I was very pleased with the critical care my dog Buddy received. Dr. Shogren, Dr. Wienker and Dr. McKee all treated Buddy who was sick with bacterial infection and also needed feeding tube inserted. They communicated with me as each process evolved. Buddy is healthy and well now. Very knowledgeable and experienced staff. Gary

Fantastic experience: This emergency care team was very friendly. It was very busy at 6:00-9:00 PM, however the staff were professional and took care of our little dogs ne and precautions to look for. Thankyou to Gilbert Emergency Vet Clinic.

Positive experience: The Vet was great, but the follow up is horrible. For $1500 one would think a follow up phone call to explain the radiology that was done on my Shorkie would be forthcoming as stated. It never happened. I have called 4 times since and no return calls.

Fantastic experience: Our sweet Odie had a very scary sudden onset of an autoimmune disease. The staff was extremely helpful, kind and efficient. Dr McKee and Dr Zayas were knowledgeable and thoroughly explained the situation. Emma and Tessie and all the staff we so patient and sweet. I had to leave Odie in the ICU, which was very hard. He stayed 2 nights and I received regular phone calls with updates. We all know emergency vets are costly, but I can honestly say, this place is worth every penny! Odie is now home and doing better. It may a long road, but my husband and I are very grateful for their support.

Fantastic experience: I came in HOT…my dog had a procedure during the day somewhere else. I RUSHED him in because his breathing was shallow his heart rate was low and he was sooo weak. I was PANICKING and crying and the staff treated me and my dog SOOO WELL. They were so empathic and reassuring that my dog was okay. These ppl don’t just care about your animal..they care about how you are too. I’m so incredibly grateful and impressed. I will be going back for veterinary care for my babies. Thank you all so much.

Negative experience: Lied to and mislead!!! DO NOT BRING ANY OF YOUR ANIMALS HERE IF YOU WANT THEM TO BE TREATED, RIGHT!!!! I took my dog here Sunday night at 7:15PM. She was having severe vomiting and severe bloody diarrhea that day.... As soon as we realized it we took her to the hospital!.... Prior to bringing in, it was just blood coming out only! We finally got into a room around 9:00 p.m. Doctor finally came in And downplayed the entire thing stating that blood in stool in dogs is not as severe as it is for humans. We told the doctor our dogs health history (low blood platelets)... And prednisone as a treatment for many years which is very hard on the liver. We've been monitoring her health generally every couple of weeks to every couple of months! We have been on top of her health!... So for this to occur, was not normal at all to say the least. The hospital advised us to leave and indicated that they would call us in an hour or so.! My husband and I left at 9:30 p.m. 3 hours go by And we haven't heard from them, So I called them at 12:45am. The guy that answered the phone lied to me stating that "the doctor is reviewing your dogs test results, blood work, x-rays, and ultrasound as we speak, And will call you shortly." Another 3 hours goes by and the doctor finally calls me at 3:30 a.m.... And I find out they have done absolutely nothing to treat my dog. Prior to leaving they collected almost $2,000 and we gave consent for them to treat her with anti-nausea medications as well as pain medications.... But instead my dog just sat there for 8 hours untreated! Then the doctor says she thinks they should keep her overnight.... They already had kept her over night and done absolutely nothing!!!!! When I ask her why she wanted to keep her overnight, she said so we can give her anti-nausea medication and pain meds. I said that's what you were supposed to have done anyway.... And she wanted to charge me another $2,000. Needless to say, they finally gave her the meds and when I I went to pick her up at 5:00 a.m. she was really doped up. The doctor seemed like she needed to explain that she gave her the lowest dose pain med and it really made her sedated. We were planning to take her to the doctor the next day for a more in-depth ultrasound (per the hospital's recommendation... As apparently they don't have high-tech ultrasound equipment), but she died 2 hours after we brought her home! I think they didn't realize what an emergency it was and just left her sitting there while they treated other dogs. My poor sweet dog suffered all those hours! If they didn't have time for her, they should have referred us to a different hospital!... Then when the doctor finally realized it was an emergency, she freaked out and decided she wanted to keep her overnight And charge us for her own mistake and oversight. This was absolutely negligent and I don't appreciate being lied to or talked to as if it's not an emergency! Hospitals should tell the truth and doctors swore an oath, And that oath was definitely not lived up to! I am so devastated and distraught! It's so absolutely terrible!!

Fantastic experience: They were amazing and very helpful. They acted fast to see my dog as it was an emergency and they were very nice. I came when they were busy and I never saw them rush or ignore any customer.

Fantastic experience: Everyone was amazing! I had to take my dog in on New Years Day at about 8am. I honestly thought I was going to lose him that day. Everyone was so kind and efficient and it turned out to be less serious than it appeared. They took excellent care of him and explained everything, including the after care. I am so thankful they were there on a holiday and would definitely go there again if needed.

Fantastic experience: We were referred to the ER from the dental dept. Our yorkie was promptly triaged and tended to due to her blood work and new kidney issues. Every staff member was professional, empathetic and caring. Vet consultations were thorough with options given and choices based on our considerations combined with their best recommendations. Our yorkie was kept one night in ICU and discharged the next day with home care and return visits we chose with no pressure. I would highly recommend AVECC in Gilbert for any emergency care.

Negative experience: I had a terrible experience. I brought my cat with an upper respiratory infection for the second time. She was struggling with her breathing. We sat in the waiting room with her confined inside her carrier meowing her brains out for an hour and 45 minutes!! I finally walked out and found a different provider and got care for her immediately.

Fantastic experience: We have been here several times over the years and cannot thank them enough for the exceptional care they have given our dogs. Our last visit on New Years Eve was exactly what we expected, quality service from the front desk to the doctor and staff. These people truly care about your pet and are so compassionate and caring. I can’t recommend them enough. I’ve been to other emergency clinics and hands down this is the best!

Fantastic experience: The staff demonstrated exceptional professionalism and compassion during a crisis with my cat. Every employee was kind, supportive, and truly cared about us and our pet. We felt supported every step of the way.

Fantastic experience: Dr. Pearson and Dr. Baxter and the entire staff were fabulous taking care of our beautiful dog patch. He’s now stabilized and hopefully he can get back on the mend to good health but we can’t thank everyone for their professionalism, expertise and kindness. Thanks so much -anyone looking for an emergency facility to take care of their pet, this is the best you can get. Thank you everyone best regards, Mark Durrick.

Negative experience: This place is an absolute money pit and should never be a first choice to take a sick pet. We went with our dog who was seemingly sick with an upset stomach. When the vet came in the room (Dr Hopey) we were given what I felt like were timeshare options. This doctor had to worst bedside manner and it was clear that empathy was something that was hard for her to find. All options well above $1000. We worked with the assistant who understood we wanted to make our dog feel comfortable and take her home. Pain meds and fluids were almost $700. Later on, our dog did not improve and sadly had a seizure in the car on the way back to the vet. We think she passed and instead of examining her quickly in the emergency room they asked my 10 year old son if we wanted to resuscitate. They whisked her away and then came back telling us she had passed and then had us sign paperwork to pay over $1500. For what? We had just lost our dog and our kids were crying and all they cared about was an enormous bill. How can you ask a family that has paid so much to you already to pay more? I would never recommend taking a pet here because all they cared about it how you will pay their ridiculous prices for medical care that is subpar. They have no empathy and terrible tactics to drain every last drop. We are left with a beloved dog who is gone forever and over $1300 is bills for services that were unsuccessful.

Positive experience: Came in very late for an injured pup. We did have to wait a really long time (about an hour longer than they originally estimated) to be seen because there was only one vet working at the time. However, they took very great care of him and kept me informed of what they needed to do as well as how to handle at home care.

Fantastic experience: The staff have always been very good. Each of the nurses are very helpful and do such a great job in making me and my little furbaby special. The admin person is very help and kind. If I have any question the answer is understandable. This is the reason why I keep coming here.

Negative experience: Went there under the guise that they accepted certain payment methods after visiting anotheremergency vet that morning and because my puppy managed to get some new vaccine resistant supper strain of parvo, they made us wait in the car (with outside temperature almost 100⁰ that day for 3 HOURS just to be told we had to take him somewhere else! In that time my 6 month old puppy had stayed to go down hill FAST! I want even allowed to take him out to do his business, and so because of their unacceptable time management he went in to backseat of my car and all that did was give me a roll of paper towels to clean everything up. Finally whilst looking for a third place to take him, to save face, they didn't charge me the initial office visit fee of almost $300, they also administered meds and fluids to make him Road worthy to just go 5 miles up the road. I DO NOT RECOMMEND these guys unless you have money walking in the door and time to kill. I literally waited almost 5 hours just to be told "sorry, we can't help you" because of the charity, I have them 1 star

Fantastic experience: We are incredibly thankful for the compassion and exceptional care this emergency veterinary hospital has shown our family. During some very stressful moments, the entire team went above and beyond to make sure our pets — Rogan and Lola — were treated with such love, patience, and respect. From the front desk to the medical staff, everyone was kind, attentive, and reassuring. They took the time to explain everything clearly, answered all of our questions, and truly made us feel supported throughout the entire process. It’s clear that this team genuinely cares about the animals and families they serve. Knowing Rogan and Lola were in such capable, compassionate hands brought us so much comfort. We are beyond grateful for the care they received and highly recommend this hospital to anyone who needs emergency veterinary care. ❤️

Fantastic experience: They were able to perform a next day surgery for a foreign body removal for my cat. Refunded over half the estimate by going the least invasive route. Big relief! Walked us through every step and care option. Comforting to know that they have board certified specialty surgeons as having your beloved pet in surgery is terrifying. Thank you for helping our kitty with the best care.

Fantastic experience: My dog had a seizure and I brought him in. All the staff were very professional! They explained everything that was happening, tests that would be run, results and follow up. They answered questions before I asked them. I felt my Remington was in excellent hands!

Fantastic experience: Wonderful experience! Beginning from being greeted at the front door to the follow-ups after discharge. Staff is friendly, patient in explaining next steps, and gave excellent care to dog. Veterinarians are highly skilled, they located the issue quickly, and created a plan for treatment, AND listened to me share my concerns and observations which greatly reduced my anxiety around this situation. Communication was excellent throughout the 2 days of hospitalization; I never had to wonder what was going on. Thank you AVECC, it's so good to know you are here for us :)

Fantastic experience: It is always an emotional struggle when dealing with pet emergencies. This group of individuals are always very attentive and prompt, don’t rush you through your questions. I have been here a few times over the years with a few different issues between my three dogs, ranging from an abscess rupture, to a rattle snake bite to most recently a toxic plant situation. They have been wonderful to work with - and will continue to be my go to for any after hour situations.

Fantastic experience: Bam suddenly presented with inability to move any of his legs. (future dx FCE) Called AVECCC and they immediately said bring him in. Dr Saree Shogren was his primary with Dr Megan Colborn for the night shift. Both Doctors kept me apprised of his condition through his time with AVECCC. Both in my opinion were fantastic in caring for my boy. Then there was the staff, talk about caring, compassionate, and understanding. This has been a stressful situation, but they did the best they could for me. Very empathetic. All said and done. If you have an animal emergency run don't walk to AVECCC. Thanks All in Bams care with you.

Fantastic experience: I recently lost my cat Pip after taking him in for emergency care. Without going into detail, the staff were incredibly compassionate, informative, helpful, caring, and a lot more. It was a devastating week and they made it a little bit more bearable, and kept me realistic in keeping Pip’s best interest in mind as well. When I had to euthanize him, they were very, very kind. Let me spend as much time with him as I wanted, and even rechecked him when I felt uncertain if he had passed. You would be very fortunate to have your pet in this teams care if they ever have to be hospitalized or euthanized. Dr. Wilkins was really amazing and Tessie and I wish I remembered all of everybody’s names because everybody was honestly awesome. Thank you for everything you did for Pip and for me. Anyway, fly high buddy I love you and I miss you.

Fantastic experience: Above and beyond care, communication of surgery plan/cost/after care and providing us with a specialty vet in our home area for after care or any follow up that our vet couldn’t provide. As a client visiting the area I would highly recommend after the traumatic, scary emergency we had. They made us feel safe, confident in their services to care for our dog that broke both front legs and had to have surgery. Pictures: after admitted to emergency, after surgery, resting at home.

Fantastic experience: The staff and medical personnel were all terrific. They kept us informed as to what they were having to do to our pet and what they may have to do. The surgeon even called us the next morning to let us know how Bella was doing and what they found during the surgery. Many thanks go out to all of the staff at Arizona Veterinary Emergency Clinic of Chandler.

Fantastic experience: After a long day of going to one veterinarian after another, I came here. I had no idea this place existed. I was tired, crabby and in need of answers. The staff understood and did their best for a speedy visit. Pricing was to be as expected. Thank you for a successful unscheduled appointment. I do not hesitate to recommend!

Fantastic experience: The woman behind the desk total angels, understanding the stress that brought us in and they handled everything perfectly. Wait time was quick. Thank you for the staff there and their hard work and dedicated.

Fantastic experience: This is the absolute best place! The people are caring and they loved my cat like he was their own. They took great care of him. They were very thoughtful and coordinated in their decision making and explained everything to us thoroughly giving us all the options for us to make informed decisions. I wouldn’t hesitate to take little Hank (who is still stable even though we have to help feed him) or any of my pets here!

Negative experience: A friend & I took her dog on Thanksgiving evening. Called ahead, and no one in the waiting room at all the first 2 hours. The 5 pound Chiuahua hadn't pooped in 7 days, yet owner had 2 previous visits to regular vet within that last week. Had blood tests, sub Q fluids, etc. Still no poop. The staff if friendly, but the prices are outrageous and off the charts compared to other ER vet hospitals I've been to. It's the same cost to do an x-ray at 2pm as it is at 2am, yet the price is way above normal range for an ER Animal hospital. $600 for basic xray. After being shuffled around for 3.5 hours... the dog had no fluids at all while waiting. I was dry and thirsty myself just waiting so long. They wear you down waiting, gave a huge quote of $1,200 then sent in a "Closer" to see how high of a package they can upsell you. We said upfront the dog already had blood work done 2 days ago. We even recommended just doing another round of sub Q fluid. Ended up leaving and paying $195 just to walk in the door. The vet took the dog to a back room to check heart, but the heart was already checked by regular vet 2 days prior. Then the dog was in the back room for 30 minutes... really? Were they checking a heart for 30 minutes beyond what the tech checked who did a 5 minute exam on arrival. For basic sub Q fluids, a 10 minute process, they estimated a 2 hour wait, and to leave the dog. Too long of a wait. Way too expensive. Sub Q fluids at regular vet was $30 that the dog had 2 days prior, and this place was $121 (3 times more) for exact same thing. But you can't get the exact same service without paying the $195 entrance fee for walking through the door, plus other added fees. This is a racket to take advantage of people who they know are emotionally vulnerable with their pets. Very disappointed in our animal care system. They claim to be the #1 ER vet hospital in AZ... at those peice quotes, they should be! The bottom line... the dog received no actual service in 3.5 hours, which should have been an in and out case for what we were asking and expevting. We sat and researched ourselves during the 3.5 hour wait and found our own $20 remedy at the 24-hour pharmacy (after ruling out obstruction on our own)... and by the next day she finally pooped with our additional hydration remedy. I'm sure their will be a canned response to follow.

Fantastic experience: My dog had a possible sago palm poisoning. Went to a non emergency center earlier in the day and decided to monitor at home. Had some alarming symptoms so I came in. Cannot say enough good things. Staff was amazing courteous knowledgeable and efficient. Dr. Wilkins was amazing. I’m hoping not to need their services again but they made a difficult situation so much better. 100 star review. Every staff member was amazing.

Fantastic experience: The veterinarians and technicians were wonderful! Thank you for your loving care of Bailey.

Negative experience: It was 4 am, I brought my dog in for a pretty bad allergic reaction to most likely a bee sting. The staff was extremely nice so I was very happy about that. Unfortunately, my dog did not receive the care he needed. His face was completely swollen, I let them know I had already given him benadryl and it did not work and made him throw up and he was getting worse and more swollen, so they thought the best form of care would be to give him more benadryl and nothing more. Almost $300 for benadryl... Not only did it make my dog so sick he threw up everywhere, but it did absolutely nothing to help him and his whole muzzle and head swelled up even bigger like a watermelon. The picture i posted doesnt even show how much worse he got, thats how he looked when I took him in! I had to later take him to my vet who told me that benedryl is not a proper treatment. My vet was very competent and gave my dog steroids and anti-nausia meds which finally took down the swelling. When you are helpless at 4 am the ER Vet is your only hope, however, this incompetence could have cost my dog his life and cost me several hundreds of dollars since it was a useless trip and I had to spend even more money taking him to my Vet once they opened. This was an easy fix, Very disappointing that an ER Vet had no knowledge on vet care and almost cost my dog his life!

Fantastic experience: Our beautiful Nora was in renal failure and they were amazing and understanding. They treated all of us so well. Our Nora is pulling through. Thank you so very much UPDATED: Nora is back to her loving and playful self

Negative experience: I had a very troubling experience with Dr. Steen and the veterinary team. My dog, who was already experiencing severe seizures related to valley fever, was given what I later learned was approximately 3.5 times the recommended dose of medication. This error caused complications in my dog’s recovery and made an already stressful situation even more difficult for my family, eventually leading to euthanasia. What was especially disappointing was how the situation was handled afterward. I felt there was minimal accountability taken by the office, and I was still charged for the night during which the medical error occurred. Overall, this experience left me feeling uneasy and unsupported during a critical time for my dog. There are other near by emergency veterinarians and if you love your animals and what the proper treatment and care for them, avoid this business!

Fantastic experience: My 10 month old kitten has had a reoccurring ear infection and wheezing since I got her six months ago. She’s been to 4 different vet visits and all they did was shove medicine at me and a ridiculous bill and sent us on our way just for her infection to come back. She stopped eating so I took her to emergency and Dr Morgan Pearson finally helped us and gave us a diagnosis and recommended we see a dermatologist for her impacted ear infection. I finally got someone who wanted to help my little baby. Thank you Dr Pearson.

Fantastic experience: Our experience at AVECCC was excellent. The entire staff were friendly, caring, knowledgeable, thorough and informative. We feel our dog was well cared for during treatment. We would recommend the amazing staff for your emergency pet care needs.

Fantastic experience: We brought our dog to the hospital and they got him right in and got him started on IV and meds to help him relax. They did x-rays on him and found part of the cause of his coughing and told us what treatment was best for him. We were very pleased with thier professionalism and care with our pup. I would recommend them to anyone who has an issue with thier pets. A big thank you to the staff and all that they did for Boomer.

Fantastic experience: What a fantastic team you have assembled We were treated fantastic and most important of ALL Our Maddie was taken care of and we brought her back home safely! Maddie encountered THC either at Phx Sky Harbor or a local Chandler Mexican Restaurant. THC is very dangerous for our pets and the staff took great care of Maddie and performed important tests to make sure we were 100% informed. Thanks to the entire staff!

Negative experience: I have to say, I’m terrible disappointed in this practice. I, due to a long drawn out experience, ended up with a litter of newborn kittens I saved from a dangerous life or death situation. They still had their placenta attached and were very cold. I called the AZ Humane Society and they told me to take them to my nearest Emergency Vet. They said they’d call the Humane Society to dispatch a transporter to pickup the kittens. So being closest to this one, I arrived, only to be turned away by several of your staff. I understand it wasn’t convenient and it was arguably dangerous, but I was horrified to hear them say “We don’t have the tools to take care of this, you’ll have to go elsewhere”. You’re an emergency vet. Are you serious? They basically turned me to the curb with a box of dying kittens. I called the Humane Society again who said they are in fact not allowed to do that. How can you guys turn away people needing help? I mean, what if they were my kittens and you just told me too bad, basically?

Fantastic experience: I have been here twice this year for my dog. Both times were good, the staff is friendly and really care. Not only do they go over all the options for diagnostics and treatment but also listen to and answer any questions you may have. Highly recommend for emergency services.

Positive experience: They sedated and took trays of his leg and showed us where they suspected it was broken. Giving us options to repair it but they wanted to c charge more to splint it. The trip already cost us almost $1000.00 and since we didn't have more for the splint, they let us leave without doing it. For that amount of money, and the welfare of my dog, they should have at least splinted it.

Fantastic experience: They were very professional and took good care of my cat when I brought him in. Although the results were not what I wanted to hear, they did a good job of explaining the options for his care despite me being clearly distraught. Their compassion speaks well of them and I would return to them if needed.

Fantastic experience: Our dog Kobe went blind from Valley Fever. We would’ve never been able to get through this without a compassionate doctor and staff. Kobe is now being treated for Valley Fever and his eye signals are slowly improving.

Fantastic experience: My experience was fantastic! Staff was honest and direct and took care of our dog Simba for 2 nights. They nursed him back to health and he’s recovering nicely. I highly recommend using this emergency vet hospital.

Fantastic experience: Highly recommend for emergencies. Open 24/7, even on holidays. They took wonderful care of my furbaby during his 3 day stay there. Staff was super busy as this was also Halloween, but they were always great about giving me updates. Never made me feel like I was bothering them when I would call. They were awesome during my daily visits and let me spend a long time with my Barkely. Hopefully you will not need their services, but if you do, I would trust them.

Fantastic experience: Dr. Baxter is awesome. Very thorough. All the staff was really phenomenal and had a great experience! My cat Bandito Had swallowed a long cord from a bathing suit. He was looking clear that he would have to go into a very expensive surgery, but Dr. Baxter suggested we keep him stable and wait a little bit to see if it starts moving on its own, which it did eventually! Thank you for saving my baby!!!

Fantastic experience: We came here with our 11 year-old dachshund on the recommendation of our primary care vet. He was deathly sick. The doctor came out with a huge array of tests and a very expensive pricing sheet to keep him for two nights. They discovered that he has Addison’s disease, which is an autoimmune disorder that attacks the adrenal glands. Very rare in an 11 year-old small, male dog. Keep in mind this is the third place we had taken him…the other two Vets absolutely missed the diagnosis. I went to the back to visit him with my wife, where I clearly saw where my money was going. They have an army of people working back there. It looks like a critical care unit of any major hospital. They stabilized my little guy, brought him back from the brink. Now he’s home with us. I cannot thank the doctors, the front desk, the staff, and the technicians enough for what they have done. Thank You. All of you!

Positive experience: I do not write reviews unless needed to. The staff that worked 10/25 around 11-1ish were absolute angels! I wish I could have remembered their names. We took our baby there a few days before and came back with some issues with her unfortunately. The doctor who came in made us feel secure and heard our concerns and handle it with ease. As well as the older lady who took our baby to the back room sat and chatted with us for a minute and really went over everything with us and made it feel like it was our decision on what to do and wasn’t being forced into a 2,000 bill. I very much appreciated them thank you guys!

Fantastic experience: They were fantastic!!!! Very professional , kept me informed while they were testing. The Dr. Explained the results and took her time. I was very satisfied. The staff also were very kind and helpful. I highly recommend this hospital.

Fantastic experience: I cannot praise enough AVECCC and their incredible staff. I had an emergency were my cat was covered in Cactus needles from the Jumping Cholla Cactus. They took her in right away.They took great care of her, and she now is happy at home. They even had a counselor to comfort you if needed. They were up front and accurate about the cost. We even got a small credit back. Thank you so much for taking such great care of Mandy Paul British Columbia Canada

Fantastic experience: We came to AVECC with our beloved dog who was having seizures. The staff at AVECC was wonderful. They knew he was critical and took him back immediately. The doctor came to speak with us and was very compassionate. She explained everything. Thanks to AVECC our sweet boy is home and doing well. We trust the staff at AVECC, they treat their patients as if they were their own family. They keep the pet parents well informed. We were never left waiting for hours with questions. Although veterinary care is expensive, we feel AVECC is reasonable.

Fantastic experience: Unfortunately, we had to take our dog here because she ate something toxic and her liver was shutting down. However, FORTUNATELY they were there and knew what to do when our family vet didn’t and our dog is now on the mend. I can’t say enough about the competency of everyone there and the friendliness. I believe they provide the very best of care and care for your pet genuinely. I’m extremely appreciative of everything they did and thankful that this place exists.

Fantastic experience: Caring - Accurate - tolerant of an absolutely freaked out and nervous 65 lb. Bull terrier - Rocky is dreaded at every vendor - PetSmart, Groomers and you guys handled him so well that he was actually relaxed on his way home. You have no idea how much I appreciate you! Thank You!!

Fantastic experience: Everyone there is amazing. We’ve gone there twice now for our little pom & the care, knowledge and expertise is unmatched. We love the staff and how well they take care of our little guy.

Fantastic experience: Blessed to have been referred here by VetCo! I thought my cat was just getting old and had painful arthritis or a sprain but he actually had blood clots that broke loose. By the time I got to here, I was a wreck and my Aslan was in horrible pain. Dr Weinzierl & the entire staff was incredibly compassionate. Aslan would not be leaving here & the care they gave him in his last moments was kind and loving. They also staff a grief counselor, who spent some time with me. A few days later, I received a card with a poem, signed by the Vet and then a package with his paw print and clips of his fur I can't say enough words to tell how grateful I am for AVECCC. If your fur baby needs emergency care, this is THE place you want to be. The entire

Positive experience: Friendly and respectful team but there was only 1 vet available for HOURS and then they called in another doctor and things moved along. Does not feel like a very cat friendly hospital, they didn’t take my concerns as seriously as the ones who came in for the pups. Overall if you have a dog this is a great place because it is open 24hrs, if you have a kitty who is sick but can hold over until the next day- just take them to their regular vets office. We waited over 9 hours before we could be seen and my cat was not doing well and he was kept in a carrier the whole time.