Northwest Animal Care Hospital

Fantastic experience: I have a dog and Lizards and a snake. They have taken care of any problem any of my pets have had. They also inform you fully as to the problem. Wouldn't take my pets anywhere else. Great people.

Positive experience: Vets, nurses, and secretaries are all nice and normally know what their doing. I have been told contradictory advice about my cat, nothing big just annoying when it happens. This is however the only vet I trust due to how long I've been with them. My parents also went here for their cats. The only problem they ever had was due to lack of funds for surgery complication fees. Even when my parents couldn't afford to pay extra fees the vets still saved their cat without extra charge which they previously and after had to pay. I've heard bad things about many other vets and this is definitely the second best option in everett. They are expensive, which is my only real complaint. They use to be reasonably priced, however these past few years they have jacked up the fees for annual check ins and appointments in general.

Fantastic experience: As always, our experience with Northwest was exceptional: from reception to technician. Good job, once again!

Fantastic experience: The doctor helped me look products up online for Amazon or chewy to help me save $ she was very personable and detailed.

Fantastic experience: Cat had ear infections and needed vaccines updated. We have had this vet for over 20 years so they must be doing a great job! We like them

Fantastic experience: This was the closest decently rated place I found after my indoor cat and her two brain cells inexplicably fractured both bottom canines. Her mouth was a bloody mess (she busted her lip too) so I called in a bit of a shaky panic. The front desk was very nice and showed concern and urgency. She immediately talked to the vet and from there got me booked for Monday morning (accident was Friday). We got shown into a room as soon as we got there. The vet and vet tech were friendly, knowledgeable, and helpful. We were able to know the general extent of the damage and were given two options, yank them there or see a specialist. We opted for a specialist and she gave us recommendations of dental vets in the area. Overall appointment was pretty quick and concise. For the exam (general body check and a quick look in her mouth), shots (RCP&Rabies), and a single dose of flea/tick/heartworm treatment, it came out to $255. A little pricey imo but seeing the itemized receipt makes it look more reasonable (plus a friendly staff to make a stressful situation a little less stressful ESPECIALLY when it comes to my cats well being, I will hands down shell out for). Very happy with the service, even recommended them to a friend the same day!

Fantastic experience: They are great and I feel confident that they are competent and caring for my darling dog Georgie, age 9

Fantastic experience: Absolutely the most caring, compassion and professional veterinary care clinic around. I could not ask for better care for my dog or me . Thank you for always supporting us thru good and difficult times.

Negative experience: Their corporate office requires the same 5 page form be filled out by hand every time I go in. I asked who to complain to, and was told “ we don’t know, you’ll have to google it “ Last time here

Fantastic experience: I have been taking my dog to Northwest Animal Care Hospital since we adopted her 5 years ago and I have nothing but good things to say. Our dog is a little bit on the difficult side (fearful, has to be on medication, muzzled, etc) and they handle her great + are always helping make any adjustments we might need when appointments sometimes don't go as planned. Everyone from the front desk to the veterinarians are amazing!

Fantastic experience: I took my cat in for an emergency visit and couldn’t be more thankful for the staff! They were very helpful, informative, and thorough.

Fantastic experience: My dog Mavis is very fear aggressive towards people and dogs. Everyone did an amazing job communicating with me and getting Mavis her treatment. I highly recommend this clinic for your fur babies.

Fantastic experience: The whole Staff is Amazing COOPER Loves everybody there. He told me that he doesn't mind visiting Northwest Animal Care Hospital, He said he felt Special. I totally Agree Best Regards Tommy Smith and COOPER

Fantastic experience: My choclate lab got attacked by a pit bull and i took him to this vet. They got him in right away and got him stitched up and took very good care of him. He was in great hands with dr compton and we expect a full recovery for our boy. Thank you so much for taking care of him!!

Fantastic experience: We adopted a new kitten this morning and they got me in to see the vet fifteen minutes after I called. The staff here are amazing and the care is top level.

Negative experience: I have deleted my previous 5 star review from 4 months ago, as I can no longer, in good conscious, recommend this clinic. They were absolutely 5 stars in the past, but in the last year there are now too many red flags to continue to ignore and they are now putting my pet's health at risk directly and creating random roadblocks that are clinic-specific. Minor Red Flags: Had to call a couple of times about lost authorizations the past couple of years – filled pretty quickly after calling - no big deal. More Recent: Heartgard –25.2 lb dog - Rejected my 0-25lb order, told me I needed the next size up. Placed next size up. Rejected my 26-50 order, told me I needed the size below. They were apathetic when I advised they were literally the ones who refused to fill it at 0-25, was advised nobody there realized the next size up was 26…? This resulted in my dog receiving their dose about 2 weeks late by the time it arrived. Not the end of the world, but not ideal either and a time sink. Major Red Flag: My pet has been diabetic for 6 years, receiving insulin twice a day within .5 units of the same dose that entire time – very stable. At previous visits, I’ve always been told the Fructosamine test was optional – did it once, decided not to the last yearly visit. He recently was not eating as he injured his back – went in for meds – decided to do bloodwork and the test then. Huge mistake on my part apparently – in hindsight a waste of money because I knew he was inconsistent at the time eating and now it is literally risking his life by coming back elevated. He was in 6/15/25 – 4 months ago – had a full exam and bloodwork. Had a yearly exam prior to that. Imagine my surprise when his INSULIN prescription was REJECTED. Why? Well since he is a senior going on 14 they are now REQUIRING him to come in EVERY 6 MONTHS and the previously optional fructosamine test is now required OR THEY WILL NOT FILL HIS INSULIN PRESCRIPTION. And since the newly mandated 6 month visit is due in ONLY TWO MONTHS, they will not be filling it until he comes in. That would result in hundreds to potentially thousands of additional fees per year, on top of his insulin, heartworm prevention, and flea meds. The alternative is…letting him just die I guess? We haven’t been giving him insulin twice a day, every single day, for 6 years and sticking him for blood draws because it is just a fun hobby for us. The telling part? I advised he is prone to not eating periodically, which would of course skew the fructosamine test again which measures over an interval not a day. Did they care – offer a glucose curve instead? Nope. Just a blatant cash grab at the expense of his life. Hated having to move away from my last vet in Texas who just made sure the glucose curves being run at home were within expected levels, had us come in once a year to look him over, and made having a diabetic pet pretty easy honestly. Used to be the same here - not sure what changed in the past year. Luckily, I still have a couple of weeks of insulin left. So now – I’m wasting my time, taking off work, finding a brand new vet clinic and onboarding my pets there - because I'm not going to take them to different clinics - so I can literally continue to provide the medication he will die without. I understand a yearly visit is required for prescription medications – making me come back after 4 months is just extortion at his expense and expecting that is unrealistic and stressful for him at his age. Like I said, we've been doing this for 6 years now. I have an appointment with another vet in 2 weeks who just needs a wellness visit to establish care – they are not requiring a new fructosamine test since he had one literally 4 months ago with normal at home glucose curves and have confirmed I will only need to go back once a year to maintain the prescription. Attempting to force all these extra expenses and roadblocks to care is a decision Northwest made, not the industry standard. Please be very careful taking diabetic pets here and stay on top of your timelines!

Fantastic experience: I was alarmed my cat Ginger stopped eating and only wanted to sleep. The vet was able to do blood, urine, and an ultra sound in one day. She asked the specialist to fit Ginger in for the ultra sound which he agreed to. Ginger is on a recovery program that I pray works for her. It is one day at a time. Very grateful to all involved in her care. Thank you

Fantastic experience: Love this location, I have been bringing my dog here since relocating to Washington. The experience and interaction always pleasant, me and my puppy always leave satisfied. He’s always in good hands here 100000/10 :)

Negative experience: Just a terrible experience here. First, this was my first appointment trying to evaluate a new vet. I made an appointment with Dr Radi to get a sense of the medical director. When I got to the room, they had switched vets without telling me. I brought my cat in because he was coughing and sneezing, and his nose was closed up so he was having trouble breathing. After a $225 swab test, the vet prescribed a $130 compounded med. I got it, and tried 3 nights in a row to give it. My cat just regurgitated it up a couple minutes after administration each time. So, I called the vet to ask for guidance. I called at 8am, since I was dosing at night, I figured that would give them the whole day to get back to me. They took a message and said someone would call me back. At 4:30p, I still hadn't heard, so I called. The front desk person was very helpful, but said the vet had already GONE HOME FOR THE DAY and she had no idea. She "left some notes, though." The note suggested an anti-emetic. She thought he was getting nauseous. He wasn't. Just throwing up the meds. After 45 minutes on the phone, I asked to speak to the manager. After being on hold for 10 mins, I got, "I can't find her. I guess she went home too." Eventually, after pleading for ANYONE to talk to, as the dose was coming up. Dr Lin got on the phone. Not only was she unhelpful because "she wasn't the vet I saw" and as I was discussing options said, "well, what would YOU like to do?" And she actually said to me, "You know, things always seem more urgent than they are when it's YOUR pet". I found that outrageous. Would you say that about someone's child? Cleary, they don't really care much for your pets or have a conception of the fact pets are like children to some people. And if they do, they don't give that impression. So now it's two days later. The manager didn't call me back (despite a message for her to). The vet didn't call me back. NO ONE has called, and I'm just stuck with a sick cat having trouble breathing, with expensive medication that he can't take, and after spending $450 there to get basically nothing. I guess I'm looking for another vet to help me, or going to the ER. I personally would not trust this vet clinic with my pets again, and will look for a more compassionate clinic. ADDED: Amazing. I don't hear anything from anyone for 2 days, and an hour after leaving this review, the manager called and left a message saying she left me a message yesterday. There was no message, there was no missed call, and I was by my phone all day with a sick pet waiting for a call. If she called someone, it wasn't me. And I still have not heard from the vet on what to do for my cat either. REPLYING TO YOUR REPLY: No one called me the next day. And no message was left. Dr Lin gave me 3 options, and when I asked for a specific recommendation, she just asked me what I wanted to do. I didn't "decline". And all of them were too late to implement at 5pm. (One was to give an antiemetic to a cat not nauseated. One was "gee we could try something else" and the 3rd was " we could try to compound it differently. By 5pm it was too late to get other meds) Don't know where you heard I was trying something else, but that is inaccurate. I was waiting for a vet to ADVISE ME what, specifically is the recommended best course of action. Regardless, it's shocking to that a client would call their vet with that issue a sick cat throwing up the meds she prescribed and not being medicated, and then she'd go home for the day without replying, even through a tech or someone. Not the kind of compassion for an animal I like in vet.

Fantastic experience: Wonderful staff and Dr. Compton was kind and very thorough with what was best for my dogs needs. Will definitely keep them as my Vet service.

Fantastic experience: Clean, calm, comforting, spacious waiting room. All staff (front desk, techs and vet Dr Pariso) were top notch…knowledgeable, caring, professional, problem solving.

Negative experience: This veterinary office offers online ordering for medications and frequently sends promotional emails encouraging customers to set up recurring medication subscriptions/shipments. However, when I attempted to do so, I was not allowed. I ordered a one-year supply of Simparica Trio using a promotional code that made it significantly more affordable than purchasing directly through the office. After I placed the order, they immediately called me and said they could only approve a nine-month supply - a full year would extend past my pet’s next check-up date. I thought, "if the subscription is automatic and shipped directly to the customer, why does that matter?" but agreed to it anyway. When I received the updated invoice, I saw that I was charged at a higher price point. If subscriptions, auto-ship, and bulk pricing options are advertised, they should be actually be available for customers to use. Their manual approval process is just an excuse for them to micro-manage and charge customers more.

Fantastic experience: An amazing facility from front desk to the back rooms! Couldn’t ask for more! Always willing to work with you and is super kind and gentle with my fur baby

Fantastic experience: They took great care of our dog after she was attacked by two big dogs. Friendly staff and everything was explained very well.

Fantastic experience: After a walk, my puppy stopped standing on her paw. We went to the clinic, where they immediately x-rayed her, and within a few hours we knew the diagnosis and treatment. We were monitored at the clinic for a month. The staff was very pleasant and caring. All appointments were well-organized and there were no unnecessary waits. Dr. Radi was always in touch. Yesterday, the doctor confirmed that the broken toe had healed and Lucky is healthy. Thank you for being there and helping with pets as if they were people! *** Friends, insure your animals, this is for our peace of mind and the health of our pets!

Fantastic experience: I have been using NW Animal Care for many years. We take our dogs (past and present) as well as reptiles (past and present) to NW Animal Care. They have always been fair and compassionate with our animals. The staff is always professional and kind.

Fantastic experience: We’ve just moved here from Texas and were looking to establish care for our two dogs. This first visit however was focused on our older pup who over the past couple weeks has rapidly declined in terms of mobility. We were met with compassion and kindness, diagnosis and goals of care were throroughky explained , and I felt fully supported moving forward. Highly recommend for anyone looking for a new Vet or even for emergencies.

Fantastic experience: I take my bearded dragon in there and our dog. We always get the best service and they always charge us the lowest prices. They always knock off little nitty-gritty prices. They’re so amazing with pets there and the services you get! I would highly recommend them!

Negative experience: *Update Sep 2025* TL:DR: Clinic now feels cold, disorganized, and transactional—no longer a place of compassionate care. I've been bringing my dog to this clinic for almost two years, but after my recent experiences, I'm seriously reconsidering continuing care here. During one weekend, I called to schedule an appointment while dealing with poor cell reception. Instead of showing patience or understanding, the receptionist was immediately rude and confrontational. I was placed on hold without warning, hung up on twice, and when I calmly said, "Please don't hang up on me—I'm just trying to get my dog seen," the staff member became defensive, raised their voice, and even laughed. As a disabled veteran with PTSD, being spoken to in such a dismissive and disrespectful manner is incredibly triggering and unacceptable. I’ve always appreciated the care my dog received from some of the veterinarians here, but this level of unprofessionalism and lack of compassion at the front desk completely overshadows that. Unfortunately, this wasn’t an isolated incident. The surgical vet techs have also been very pushy—more focused on collecting payment and getting paperwork signed than actually showing care for the pet or owner. When I brought my dog in for a costly procedure (over $2,000), a tech bluntly asked how much I’d be willing to spend if my dog needed to be resuscitated. This was delivered without any empathy, right as I was handing over thousands of dollars for my pet’s care. When I expressed discomfort, the tech didn’t seem to recognize the emotional weight of that moment. More recently, my dog has been seen by three different vets over multiple visits, each offering different diagnoses—with no clear direction and mounting bills (over $1,300 including a $700 biopsy). When I asked questions about this inconsistency, I was told by a vet tech that I was being rude—simply for advocating for my pet and asking for clarity. This clinic has become cold, transactional, and disorganized. What once felt like a trusted place for care now feels rushed, impersonal, and dismissive. Compassion, consistency, and professionalism are critical in veterinary care—none of which were shown in my recent experiences. I truly hope the management takes this feedback seriously, because clients and their pets deserve far better than this.

Fantastic experience: I brought my mom's fur baby in for an ear infection last week. The staff there is so nice & they were incredibly patient with my nervous Nelly sidekick. They gave her some vaccinations that were due, some antibiotics drops, some pain killers (anti-inflammatory) & trimmed her hair on her little face & ear where it was matted together from her rubbing her face on the carpet to try & fix the issue. This week she is almost back to her sour patch kid personality. Thanks ladies for helping the appointment go so smooth. Contrary to her pouty mug she was thoroughly enjoying all of the attention you were offering.

Fantastic experience: We have our first puppy so started going here. We’ve been 4 times and each visit has been a good experience for us and puppy. We usually see Dr. Compton who we love; but everyone from the front door to the back room is friendly and knowledgeable. They type up thorough visit summaries which are automatically emailed afterwards! Happy and impressed with the service here!

Fantastic experience: Dr Compton is very friendly, empathetic and approachable. He is also responsive over email for questions pre or post visits. We have been with him almost a year now and our Frenchie is the happiest she has ever been. very satisfied with our experience.

Fantastic experience: The staff and dr.gomez are the best! They keep my crazy pitbull running good.i cant thank you enough for all you do for him.

Fantastic experience: Our ten year old dachshund/shih tzu/poodle had a lateral suture surgery with Dr. Nashua Compton. The surgery went without a hitch and the surgeon seemed highly informed and competent. The support staff were excellent in helping our sweet little doggo recover. The ability to offer onsite hydro therapy was a huge plus. Highly recommended for torn CCL issues.

Fantastic experience: Both buildings, veterinary and hospital, have been here for 12 and 20 years respectively but you’ll never guess since the staff here are very kind and caring. Marcy helped our family dog Daisy with her grooming for it was her first time. They send you texts on the next booked appointment and estimated time (day of) when your pet will be ready to leave. Highly recommend, wonderful service!

Negative experience: I didn’t realize they had been bought out by a corporate entity pushed to upsell their clients so much I felt like I was buying a used car! It was obvious they are all about the money and meeting their sales quotas. And what does a microchip (which my dog has) have to do with Rehab treatment? But sure, buy a package deal of sessions as it’s less expensive per session at over $1,863 but if you don’t need them all, you can’t be refunded. I will never return here.

Fantastic experience: A month ago I had to put my beloved dog down and this vet was the kindest and most caring one I have ever dealt with. She treated my dog with the dignity and grace she deserved and it made letting her go a slight bit easier. I highly recommend this vet practice!

Fantastic experience: We have been on an incredibly painful,long,and expensive journey with our little bubba Cooper..After thousands of dollars,multiple specialists, and almost losing hope we came back here. Our wonderful new vet performed an eye removal and treated coopers infection issue. We almost lost him and we are proud to say that through prayer and this great place that cooper has recovered and is living his best life! Thank you!!

Fantastic experience: Great place took my dog in right away no questions asked for a swollen hurt paw after being refused care by pilchuck in snohomish after waiting hours to be seen was told he wasn’t important they had other more important cases to worry about and told me to leave causing me upset and sad frantically trying to get my dog seen and nowhere around but here welcomed him and made time to have my buddy be seen and cared for coxoxoxo will be changing vets to here for sure

Negative experience: Had an Appointment at 5:00, I came in early and check in my dog, just to wait 45 minutes right before they close. Anytime I come here I am always waiting outrages times. Definitely learned my lesson and will find somewhere else.

Negative experience: We have been going to NWACH for years. Our care and staff have been friendly and level of care is excellent! We had an appt at the vet on 6/4 to take care of the requirements for shots, etc. for her boarding visits this summer...No One told me she needed a sample until last Wednesday before via a message, we were boarding her on Thursday. So, I had to add another thing to my list while trying to go out of town and didn't have a budget for it. We have also, used their boarding facility several times...This particular time was more difficult to pick up. Since 2020 ish we have not been able to pick up on Sundays due to staff hour changes. Therefore, you are charged an extra night when you don't need it. They don't open prior to 8:00 on Monday which is not feasible if you have to be at work prior to that and if you don't pick up prior to noon you get dinged another charge. To top it off today, my daughter went to pick up at 1:00 pm when their lunch is over and still was told she would have to wait until 1:30 pm to pick up. Then she came home without her leash and collar she went in with. She is going back in 10 days and my hopes is the process is better.

Fantastic experience: I now bring Kona in for SubQ fluids when possible so the techs can do it instead of my husband since she now gets feisty when we try. All the staff are very friendly to her and they have been pretty accommodating in terms of appointments for her fluids. However, they are now short staffed which makes getting appointments much more difficult. It is so easy when we arrive as they know us & they check us in within 2 steps in the door. We have Trupanion and they bill the visit, get paid before we are out the door & I pay the balance. TO CORPORATE THRIVE: please be accommodating so they can hire someone and I can find appointments for my dog.

Fantastic experience: As always, the doctors and staff were wonderful and treated my dog with loving care. Dr Gomez and her nurse are true assets to the hospital. My family will be customers for life.

Fantastic experience: Great place, great care of my two fur babies! The staff is so attentive and caring with both pets and "pet parents "! This is also their veterinary place so I'm very confident in their care and safety.

Negative experience: If I could give a half star I would. $2500 for a check with no findings. Very nice people who bend you over. Our dog had symptoms of bloody stool and not eating. Otherwise, acting quite normal. We took her in they performed test and requested to observe overnight. Picked her up the next morning, no findings and they gave us an antacid for digestion. Afterward, the dog was normal. When I got the bill, I called to see if it was a mistake because they really didn’t do any invasive treatment. There was a billing mistake. They had charged for three x-rays when they only did two. The final bill was about $2080. A competent practitioner would’ve been able to evaluate that the dog was in no critical need and performed fewer screenings for easily half the price. Never going back.

Fantastic experience: Marcie is our favorite dog groomer. She recently moved to nwach from PetCare and we followed even though it's even farther away for us. She's patient with our older dog and does a great job making him pretty. Worth the extra commute.

Positive experience: The Vet seems to be nice and attentive. Had a scheduling problem on this last visit, they sent me an email confirming my appointment but when I arrived they claimed there was no such appointment. So, my suggestion always call to confirm just before you leave for your appointment.

Fantastic experience: They show so much respect and care to our pups , and our pets always are eager to go to the vets due to the positive treatment they receive. The surgery process there eases our families concerns for the procedures we’ve had to go thru. Always informative before , during and after each visit.

Fantastic experience: We took our bunny, Bonita to Northwest Animal Care Hospital in Everett and had an amazing experience. There was a couple of emergencies and so that pushed our appointment back, but while we waited the staff was very attentive and gave us regular updates on when the doctor would get to us. When the doctor did end up coming in she was very kind, our bunny immediately felt comfortable with her. She was very knowledgeable about bunnies and took her time to explain everything she was doing annd answered any of our questions. Typically in situations like that when appointments are behind you expect to have the doctor be in a rush to move everybody along quickly. However, that was not the case, the doctor and her assistant took their time with us and Bonita to ensure we had the best appointment. I would definitely recommend this place to other animal owners. I couldn’t have been happier with our visit.

Fantastic experience: Great clinic and wonderful staff! When my sisters dog, Pheobe, was sick, they got us in that day as a new patient, and they were amazing! I have since transferred care here for my two kitties, Sherman and Buggles We were already looking for a clinic with more availability, and we are so glad we found Northwest Animal Care Hospital. Thank you for a wonderful welcome and great care, we are looking forward to bringing our fur babies here for years to come!

Fantastic experience: Took my dog to them yesterday because he wasn't eating for a couple days. I called right when they opened and they were able to get us in at 10am. First time being there, the facility is clean and staff is very friendly and helpful. The doctor was knowledgeable and took the time to explain all the options for treatment.

Fantastic experience: Although the care was great. No instructions were given on when to give our dog the meds we were given. He threw them up and we had to pay for new meds. This time they put instructions on to be given with food.

Fantastic experience: I couldn’t be happier with Northwest Animal Care Hospital. The 4.9 star rating is legit, apart from the fact that it should be 5. My first visit was because of an emergency and my regular clinic was closed. It’s nothing against the other clinic, but I’ve never looked back! The waiting area is enormous, but the front staff is always sensitive to the fact my kitty sitting in a waiting area with dogs is very stressful. They immediately escort us into a quiet exam room to make our visit as calm as possible. Receptionists, techs, vets - all have been wonderful each and every time. I recommend them whole heartedly!

Negative experience: Docs were good at treatment but when it came to end of life, the office failed miserably. I asked for all four paw prints and a nose print for a tattoo. I received only one paw print. I called the office about this and was told they would call me back. After a couple weeks I did get a call back and the staff said they were not aware of my request. I asked several times with the last time as I was walking out the door. If the staff lies about me asking for the paw prints, what else are they willing to lie about. I won't go back

Fantastic experience: We had the best experience!! My boy had been traumatized previously from a different clinic, and the techs and doctor listened to all my concerns and were so good with him! My experience from first phone call to leaving after our appointment was nothing short of excellent. It was a bit on the pricier side from what I can remember compared to other places but well worth the money for the quality of care received.

Fantastic experience: If you have to euthanize your pet this is a good place to go because I have a private area where you can sit and say goodbye to them

Fantastic experience: I love and trust bringing Bleu my Parrot here. I admire doctor Logans gentleness with Bleu and his desire to keep her comfortable and not stressed. He is so good in giving his thoughts and advice. And he is mindful of my wallet as well.

Fantastic experience: We have been taking our pets here for years and they always take very good care of them. Boarding staff is amazing and they treat our pup with lots of love. It's nice to know that we can travel and feel confident that our big pup is in good hands.

Fantastic experience: This was my very first time bringing one of my animals to this vet and I am so very glad that I did! I ended up going twice In one day because my dog developed another issue that was generally unrelated to the first one. They were so kind each and every time. I wouldn’t hesitate to recommend them wholeheartedly!

Negative experience: Bait and Switch Pricing! I got an estimate for just under $1000 for cleaning. The vet was also aware that my dog needed at least 4 extractions. I was surprised at the cost because it was much less than I had ever been quoted. The estimate said “extractions included” and had $0. When I got to the vet today for the procedure- I was told extractions were not included and what was my limit to spend of the procedure today? Why were extractions not included in the original estimate? Why did no one tell me that would be an add on? BTW- 2 months from the original estimate, the price tag had already gone up $200. Poor business and estimate practices. Buyer beware.

Fantastic experience: We boarded our 16 year old Jack Russel for 8 days and the team was great. Our dog has a lot of needs, and the team really worked hard to keep her comfortable and engaged. We got daily updates and communication that were not sugar coated. We highly recommend them

Fantastic experience: On my first visit to N.W. Animal Care, I was given a complete tour of the premises, the surgical area, exercise areas, indoor and outdoor, the boarding areas for dogs, cats, birds and reptiles, and the exam rooms. I was very impressed with Dr. Johnson and his staff, and the compassion they show with the animals. I have been a customer now for 10 years, and when I have to go out of town I board my dog there and feel completely at ease, knowing he will be treated as if he was one of their own. While away, they e-mail me daily notes and pictures of Buster and the new friends he has made while he is there. I highly recommend Northwest Animal Care.

Negative experience: Brought the dog in because I found a bleeding wound at 6 in the morning that she had gotten at the dog park. So Plus 1 star because they got her in 2 hours after they opened - which was great. However, the good news ends there. They said they needed to keep her to knock her out, clean the wound, and put in a drainage tube. The price they quoted was $550, which seems unreasonable - I would expect to pay that at an emergency vet for wound care. This wound is about the size of a dime. They explained that it would be a couple of hours and then they would start, so realistically I could pick her up between 2pm and 5pm. At 4pm with no phone call yet, I called and was told she had been done for hours, but I couldn’t come and get her until 540pm. For no explained reason. When I arrived they cheerfully told me she had been keeping everyone in line ALL DAY LONG, and then left me in an exam room waiting by myself for 20 minutes. Why wouldn’t they let me take her home after she was awake and alert? They would not answer this, so minus 3 stars for kidnapping the dog all day and making me wait for no reason. Then when I finally got her back, they said they didn’t need to put in a drain - just a few sutures, but somehow the bill was higher even though they did less? I complained about that and they knocked it down about $100. The vet seemed good, and reasonable - but the coordination and billing staff left me feeling … wounded. Next time I’ll just go to the emergency vet - at least they work with a sense or urgency for the same amount of money.

Fantastic experience: Had 3 amazing experiences here in the last month or so. Based on other Google recommendations, I set up an appointment with Dr Logan for my leopard gecko and he was amazing. He was very knowledgeable, answered all our dumb questions, and got us in and out quickly. Fast appointment availability, great prices, and a really clean environment. Highly recommend and plan to switch my cats here too from a different vet that didn't show much care for them. Hoping for the same top tier experience with that as well. Thank you! Update: Brought in 2 of our cats this month and had an equally great experience! Dr Compton and Dr Lin were very knowledgeable and open to many questions/concerns we had. All the techs we've worked with are also super friendly. Highly recommend.

Positive experience: Nice clean, bright, friendly place. However, not very helpful with my rats with respiratory infections. Had an appt for one (brought the other sick one as company, and was hoping he would be seen too so I wouldn't have to stress them out again from the 40 minute car ride) but was told to come back the next day with the other. Needed antibiotics. Got some, and was told they would be refilled without bringing them back. Brought in second rat, again, the next day. Got (allegedly) the same antibiotics, however the amount was much different than the first rat (both weighed the same as far as dosing) and the color was a bit different. Gave as directed. No change, and there was not enough to dose them 2X a day for 2-3 weeks. Asked for refills - was again told to BRING them BACK to be seen, even though I was told at both appts that I could get refills without bringing them back. Extremely disappointed. This is the closest vet to me that will see rats, and it's still too far. I had such high hopes, but another 500.00 is out of the question, when all I need is refills. Since then my other 2 rats have come down with the same thing, and of course they want appts for each of those rats too. I guess this will be my last round of rescued pet rats, after 45 years.

Fantastic experience: The Dr and staff were very good with my dog who gets anxiety and nervous at Vet visits. Very calm and kind. Thank you for the excellent treatment !

Fantastic experience: Every time I have gone to Northwest since my dog was a puppy we have been treated well. These past two times we have seen Dr. Guillen. She is AMAZING! There was something wrong with my dog and we found out it was blockage she did everything in her power to get us the help we needed that day to get my dog to feeling better! We went back for a check up too after the surgery. We are very happy with the way we were treated. If you're having problems with your pet, trust that Dr. Guillen will take care of them.

Fantastic experience: I’ve never received actual veterinary care here, but the staff were very kind and respectful when i took my dog to be cremated. It was the most affordable cremation I could find and was surprised when i also received many keepsakes of my boy, along with his ashes. A baggie of his fur, nose & paw prints, and of course his urn were included. I am so thankful for them being able to do the cremation the same day i called. If anyone reading this happens to speed in their car a lot, please do not. It cost my baby his life.

Negative experience: Friendly staff but in the past year this place has turned into a money grab! They went from being a local vet to being a unionized facility. They charge a tech fee for their employees to do their job. For example a nail trim is $45, $25 for the trim and $20 for their tech fee. On top of that this place will not sign off for any prescriptions because they are a money grab! I found a flea pill which covers fleas/ heart worm 1/3 of their price but they won’t approve until after we get another heart worm test which we did under a year ago. Isn’t that the point of the medication…

Fantastic experience: Amazing place. When no one wanted to do my puppy's surgery. NW Animal C. Did. It was not expensive and they made my dog and myself very comfortable. I take all my dogs here even if I have to drive 1hr to get there. They are everything Diamon Vet hospital in Everett isn't had a very bad experience there. I recommend this place to all. I just wish they had some finger food for us the daddies.

Fantastic experience: I've been using this vet for years and they have always been so gentle and kind to both me and my animals. I've had the blessing of having a number of animals to the end of their life and the entire time I was never made to feel guilty or ashamed for my animals health, and weather I had to bring a body that had passed or bring my pet in for euthanasia it was handled slowly and with great respect for my animals dignity in final moments and the safe place to openly grieve the loss. I will forever trust this vet hospital for absolutely any of my pets needs for the rest of my life

Positive experience: I took one star off because we had to wait for almost 30 minutes, even though we had an appointment scheduled and arrived on time. That's okay with us to wait, but our kitty was nervous. Dr. Logan and his assistant were great, though. He paid attention to our concerns, and he was gentle with our cat. We started treatment right away and already saw improvement.

Positive experience: Dr. Logan and Jada ( office ) are very kind and professional , they take the time to explain everything, they give options to consider when scheduling an appointment. The others......not so much. They are rude, snippy, condescending when talking with them on the phone or in person. I gave 3 stars because of the other staff attitudes, they are not doing me a favor going there, I am doing them a favor so they should work on their people skills. Price wise, they did raise it, they should've contacted their clientele to notify price increases. Given that we'll be searching for another Vet so we don't have to take out a mortgage for our furbabies to be seen.

Negative experience: My son’s dogs go to this vet. Currently, son has medical expenses and can’t afford the hundreds of dollars for a check up for his otherwise healthy dogs. Asked for a prescription for flea meds, because we got fleas all of a sudden. NOPE! come for a visit, or no flea meds for you. The docs do this for his insulin as well. Seems like their true concern is for the pocketbook - not your pets.

Negative experience: Great doctors but something is lacking in the training of the techs. For a quick blood draw they wrapped my cats leg several times with a huge sticky athletic wrap bandage that was terribly difficult to remove. We had to hire a mobile vet to come twice but she couldn't get it off. Had to go buy a sedative and keep trying over three days until we finally were able to cut it all off. I've never seen a bandage applied for a quick blood test. Usually they just hold a cotton ball to the area for a minute and done. This caused our family unnecessary stress. We will never go back. If they are going to apply a bandage at least provide a tab so it can be pulled to make removal easier.

Positive experience: Dr. Logan is very kind and compassionate. The technicians are very helpful. Any chance you can tell your dog owners to shy away from the cat owners? It's so incredibly stressful for cats and they don't want any dogs or other animals near them. Very long wait this morning but it was due to two emergencies. Also, keeping voices (in work area) a little quiet while animals are in exam rooms would be extremely helpful. Thank you.

Fantastic experience: We have been coming here for years and have seen a multitude of different vets and always had generally good experiences. Recently we went in because our dog suddenly went blind, Dr. Greer (apologies if we misspelled) and her entire team went above and beyond to help us feel supported. Our dog is big (70+ lbs) and understandably stressed out navigating the world with this new loss of vision; I did what I could to help him but could not have gotten through the appointment without the kindness and support of Dr Greer and her team. They helped me get Sammy checked in, and helped keep him extra comfortable and loved through all of the routine checks, they had another team member come to him to draw blood to keep Sammy from having to try and navigate their back room. They were all kind, understanding, listened to everything I said without judgement, and made the appointment one of the best experiences we’ve had here. We’ll keep coming back ☺️

Negative experience: Very dissatisfied with the vet here. $800 and she didn't even figure out what was wrong with my cat. About $500 of that was for an X-ray, and $200 of that was to send it to somebody else who was qualified to examine it, because the vet isn't qualified to read it? The X-ray lead to nothing, so that was a complete waste of time. Then there was $90+ for pain medicine (cat wasn't in pain), antacid, and anti-nausea medicine. These didn't help, because the cat wasn't eating, so can't get the medicine down. She actually wanted to charge me $1000, just to get my cat vaccinated for things she said were overdue while I was there. The gall of some people. Just get that money however you can. I figured out the issue on my own. I'd given the cat 1 leaf of fresh catnip at a time, over the course of a few days, which she ate. After a few days, she started throwing up, and lost her appetite. I told the Vet this info, yet somehow that didn't ring a bell, and she suggested a very expensive X-RAY?!?! She went to school for this? Now cat is 100% fine, eating normally, no thanks to the Vet. $800 for unskilled guessing that lead to nothing. I consider that an unethical way to run a business.

Fantastic experience: I love how friendly and helpful the Staff is at Northwest Animal Care Hospital. Both of my cats are indoor cats and do not go outside at all unless I am right there. So when I have to take them in for checkups, they are quite apprehensive. But the staff help me get them calm and they become almost as they are at home. They get a little skittish during the exams, but calm down after a short time.

Fantastic experience: Been taking my two babies since they were just kittens. They are loved and cared for and treated as my kids. Grateful for the staff and doctors who help me to know my Two are in good hands.

Fantastic experience: Northwest Animal Care is an amazing vet! After 3 years of care for my 2 dogs, I can confidently say I am always greeted with a smile, my pets are treated like royalty, and that every staff member I have encountered is incredibly knowledgeable on how to help pets thrive. I know they will always do everything in their power to help my pets when they need care.

Fantastic experience: Our cat had a medical emergency and ended up passing very suddenly. They immediately made time for us to bring in our cat to verify his passing, and arrange for his cremation. They were all very kind and compassionate and I'm forever grateful for the help they gave us.

Fantastic experience: Dr. Logan is very kind and gentle with my dog who has anxiety! He knows how to approach her and she accepts him to touch her which is huge! He is very thorough and does not push things.

Fantastic experience: Northwest animal care hospital always goes above and beyond to take care of my animals. They are so nice and always understanding. Great doctors that you can trust completely.

Fantastic experience: Great and genuinely caring staff willing to answer any questions and help you work toward your pets optimal health and life. I have deep admiration and respect for Dr. Gomez and her care of my dog with cancer as well as an active breed puppy. Highly recommended!

Fantastic experience: Northwest Animal Care Hospital kept my dog healthy, helped us through his end of life care, and was so kind, generous, honest, and helpful. Now they're helping us with our foster dogs!

Fantastic experience: I had been going to Diamond Veterinary Hospital for almost 30 years. Unfortunately 3 of the Veterinarians I'd seen for all of the 7 cats I had during those years retired within about 1 year. Then I moved a short distance away and I'm 4 blocks from NW Animal Hospital. I brought the only cat I have now to the Clinic for vaccines and a thorough exam. I felt the staff to be friendly, caring and helpful. The Physician (Dr. Gurinn) (spelling?) did a thorough exam, asked important questions, and I never felt rushed but felt she was genuinely concerned about my cats health. Good experiences thus far!

Fantastic experience: Brought my dog in as a new patient. She hasn’t had a ton of vet experience so I was a bit nervous. Staff was awesome! Dr Logan was so patient, gentle and sweet with my pup and she isn’t fond of males much! I would highly recommend this place to anyone who loves their pet!

Fantastic experience: We just brought our Leopard Gecko in to see Dr. Logan and he is awesome!! Super friendly and knowledgeable. Everyone we encountered was super nice. Definitely will be making them our vet for any other issues we have with our animals. Thank you Dr. Logan for being so helpful and kind!!

Positive experience: Vets were nice enough and met my dogs anxiety with kindness. However there was poop on the floor from the previous clients when we walked in which tells us that the room was not disinfected between animals, and that can be very dangerous when working with sick animals. We were also told not to use products suggested by other vets and wouldn't provide explanation just that we had to spend a ton of money on their treatments. Also was told my dog was underweight? I went to see a canine nutritionist because of this only to be told my dog is in amazing condition? Yeah I think I'll go elsewhere.

Positive experience: Good pet care, but very pricey, and their "your pet is due" auto-reminders are totally inaccurate and the business doesn't care. My pets have always been well treated here and people are nice. I get a different vet nearly every time it seems, so we never really "get to know" any of the vets personally. What really frustrates me is their system auto-emails you "your pet is overdue" for health maintenance and there's a button to schedule, so I did that. Then I'm literally in the car on my way there (having wrangled my cat into a carrier and taken time off work) and they say "actually she's not due for 2 months". When I point out that THEY emailed ME, their dismissive answer is "those come from corporate, we have no control over that." Well, umm.. somebody has control over it. Figure it out. Figure out your system and take some accountability for it so that customers aren't wasting their time and money on inaccurate information. The person on the phone was very snippy and rude, "well you can come in or not, I don't know what to tell ya." Umm... tell me you understand that it's not acceptable to be sending customers inaccurate overdue reminders and that someone is working on correcting it.

Fantastic experience: They have been absolutely outstanding with my boy, David. Always quick to get him in whether or not it’s an illness, injury or wellness visit. Thank you to Dr. Logan and the rest of the crew!

Fantastic experience: Incredible, caring, compassionate humans working at a high level to help pets and their owners. Excellent communication. Considerate, consistent follow up. I constantly refer this Clinic.

Fantastic experience: Absolutely amazing. Their compassion went well above what I expected. We came in today because we could see it was time. We had to sadly put down our beloved 19-year-old cat We felt fully supported and was able to love on him while he peacefully passed.

Fantastic experience: Zeus broke his leg. The care we received from Dr Compton was thorough and caring. The details were explained and the “walk through” after surgery, viewing and explaining the X-rays pre and post surgery, were concise and well informed. Our little guy is back to chasing balls and living his best life. Thank you.

Fantastic experience: Dr. Logan has provided the best care for Kevin. He is so kind and caring. Kevin and I are very grateful . Office Staff and assistants are always friendly

Negative experience: So disappointed in this vet clinic. We had an emergency situation with our dog and we’re rushing to make a last minute appointment. When we hit traffic we called to inform them we would be about 10 minutes late for the appointment. Upon walking in to an empty waiting room we were told since we were 2 minutes past their grace period our dog would have to wait several hours before she could be seen. Needless to say we will no longer be utilizing the services of this clinic.

Positive experience: After a few years with NW Animal Care, I really started to feel the care towards my dogs as rushed, and with the different vets we had, majority of them did not spend much time with us in the exam room. I understand that their office is very busy, but quality is still very important with all patients. We are starting to look for a vet clinic elsewhere.

Fantastic experience: My experience with Northwest Animal Care Hospital has always been great! Dr. Logan was very patient and great making myself and my dog comfortable. My dog has been very apprehensive at other clinics but is very comfortable and really excited to see Dr. Logan and the staff who are gentle and kind!

Negative experience: Had to reschedule an appointment. Life happens. Put in the new appointment more than a week out, understandable. Asked for a refill on my dogs medication and they said not until I came in for the appointment. Not even a weeks worth of medication for my dogs discomfort. They would rather have my dog in discomfort for a week vs a 5 minute appointment for a medication or giving a week's worth of medicine. There were ways to help, but they were dismissive and cold to my requests. Found another vet that will pull records and do a 5 minute check on the needs. It is just allergy medication. They never checked with the vet on this.