Bethany Family Pet Clinic

15166 NW Central Dr, 97229, Portland

At Bethany Family Pet Clinic, we are proud to offer comprehensive and compassionate veterinary care to your beloved pets in Portland, OR. Our expert team of veterinary professionals is dedicated to providing the highest quality healthcare available, spanning wellness and prevention to advanced surgical procedures and emergency care.

As an AAHA-accredited hospital, we undergo regular evaluations to ensure that we meet or exceed the highest standards of veterinary care in every aspect of our facility, ensuring a clean, comfortable, and efficient environment for your pet.

Furthermore, we are honored to be recognized as a Cat Friendly Certified® and Fear Free Certified® practice, which allows us to create a low-stress environment that alleviates anxiety in your pets. Several of our team members are fluent in Spanish and are ready to assist you in the medical care of your furry companions.

Experience the difference that comes from a dedicated team passionate about your pet’s well-being. Book your appointment today and become part of the Bethany family!

Opening hours

  • sunday: 8h-15h
  • monday: 7h-18h
  • tuesday: 7h-18h
  • wednesday: 7h-18h
  • thursday: 7h-18h
  • friday: 7h-18h
  • saturday: 7h-17h

Photos of Bethany Family Pet Clinic

Bethany Family Pet Clinic

Our comment from InfoVet about Bethany Family Pet Clinic:

A Trusted, Fear-Free Veterinary Home

Bethany Family Pet Clinic stands out as a premier veterinary practice in Portland, OR, distinguished by its commitment to compassionate, high-quality care. As an AAHA-accredited hospital, the clinic adheres to rigorous standards, ensuring that every patient receives top-tier medical attention. What truly sets this practice apart, however, is its dual certification as both Cat Friendly and Fear Free. This specialized approach transforms veterinary visits from stressful events into positive experiences, with staff patiently working to build trust and reduce anxiety for even the most fearful pets.

Client reviews consistently highlight the exceptional kindness and professionalism of the entire team. Owners frequently mention that the veterinarians and technicians treat animals with such genuine affection that pets often leave happier than when they arrived. The clinic is renowned for its ability to handle difficult cases with sensitivity, offering "happy visits" and taking extra time to ensure comfort, whether for a senior dog or a reactive rescue. This dedication has earned the clinic loyal clients who often drive significant distances to continue their care here.

Comprehensive Care and Transparent Communication

The clinic offers a wide array of services, from routine wellness exams and vaccinations to advanced diagnostics, surgery, and dental care. Many clients praise the staff for their transparency regarding costs and treatment options. Rather than pushing unnecessary procedures, the team focuses on the best quality of life for the pet, often working with owners to create feasible care plans that respect their budgets. The staff is also noted for being highly responsive, providing clear explanations and follow-up support that puts pet parents at ease.

  • Specialized Comfort: Fear Free and Cat Friendly certified environment with separate waiting areas.
  • Medical Excellence: AAHA-accredited services including surgery, diagnostics, and emergency care.
  • Client-Centric Approach: Transparent pricing, honest recommendations, and flexible scheduling (including 7-day availability).

Services

Hospitalization

Bethany Family Pet Clinic: Reviews

4.5/5 (200 Reviews)
Angela Gibbs Posted on Google 3 months ago

Fantastic experience: Bethany is the best vet I have ever used. They are helpful, friendly, and were such a big help when my dog got very sick.

Patti Jones Posted on Google 3 months ago

Fantastic experience: They love your animals like they are their own.

Lauren Litt Posted on Google 3 months ago

Fantastic experience: Wonderful fear free clinic! My senior pit bull was extremely fearful of the vet when we started coming here. The last vet had her muzzled for her visits which always made everything worse. The vets, vet techs and front office staff at Bethany all worked with Viola to make her more comfortable. She actually wags her tail when we go in and and gets shots with no stress. Definitely doesn't need a muzzle anymore. Thank you, Bethany Family Pet Clinic!

Eli E Posted on Google 3 months ago

Fantastic experience: very kind people! it’s a decent drive from where i’m located but quality of staff, service and the facility is 10/10 worth it.

Heidi Goetz Posted on Google 3 months ago

Fantastic experience: When my dog suddenly was having significant lameness in his back right leg and generally wasn't acting himself, Dr. Rodriguez took the time to see him that day. After examination and XRays we came up with a plan. Magnus showed improvement within 24 hours and I was much relieved!

Jill Landgrebe Posted on Google 3 months ago

Fantastic experience: I love the neighborhood feel to this clinic. It’s clear the techs and the veterinarians love animals and truly care. I trust them implicitly with my precious 3 year old bernadoodle Quinn.

Susie Allison-Litton Posted on Google 3 months ago

Fantastic experience: Always friendly. We have 2 vets within a mile if our house but drive to Bethany almost 30 minutes away for quality and professionalism.

Sue Craig Posted on Google 4 months ago

Fantastic experience: I have been taking my dogs to Bethany Family Pet Clinic since 2000. I often recommend them to friends and family. In fact my daughter and her hunsband recently transferred over even thou its further from their home. Thank you BFPC for all you have done for my animals.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your kind words and for trusting us with your pets' care for over 25 years! We're delighted to hear that you've recommended us to your friends and family, and we appreciate your continued support. It's wonderful to know your daughter and her husband have joined our community as well. We look forward to continuing to provide the best care for your furry family members.

Brad Bartlett Posted on Google 4 months ago

Fantastic experience: My dog is difficult to examine and the staff at Bethany have been wonderful with her. If you have a fearful pet, they’re ready to help!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thanks so much Brad! We are glad to hear that our Fear Free tactics have worked well for your sweet girl. She's lucky to have you!

brent goosen Posted on Google 5 months ago

Negative experience: Not saying dogs name or owner for fear of not getting records back.. but they have been going here for over 8 years! Called to have their dog seen nope can’t do it wouldn’t even recommend another emergency vet service.. you definitely are not a clinic that has a dogs best interests!! They have spent a lot of money here and to get this kind of service is just crap..

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your feedback. Without knowing the specific client or situation, we don’t have a way to fully understand or address what occurred. What we can share is that our medical team is committed to providing high-quality care and makes decisions based on patient safety and medical capacity. We would also like to clarify that we would never withhold a client’s pet records upon request.

We would welcome the opportunity to learn more and discuss this directly with the client you are referencing in your review. Please encourage them to call the hospital and ask to speak with our management team so we can better understand their concerns and address them appropriately.

Barbara Acee Posted on Google 5 months ago

Fantastic experience: Bethany Family Pet Clinic has been our go to for each of our dogs needs. They are professional, courteous and willing to go the extra mile for you. Please consider them for all of your animal family needs. You won’t be sorry!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Barbara! Taking care of your furry family over the last nearly 20 years has been an absolute joy, and we are thrilled to continue to do so.

Kenny Roders Posted on Google 5 months ago

Negative experience: I received a prompt to schedule an annual exam after my cat had passed away. Zero stars.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We sincerely apologize for the oversight and any distress it may have caused. We strive to maintain accurate records and appreciate your feedback, which will help us improve our processes. Thank you for bringing this to our attention.

Mekhi Richardson Posted on Google 6 months ago

Fantastic experience: Wonderful people who have always taken great care of my dog.

Barbara Blaize Posted on Google 6 months ago

Fantastic experience: Excellent Service Attentive to all my needs showed real interest in getting to know my dog on First visit Added perk pay in your room vs at front desk ! Annual Visit

Coe Posted on Google 6 months ago

Fantastic experience: We love this vet clinic, they are so kind and are incredible to work with. I am very appreciative that they are open 7 days a week as well, meaning that I don’t have to take any time off work in order to facilitate care for my kitty. Top tier!

Lindsay Silva Posted on Google 6 months ago

Fantastic experience: Just love this place and all the people. They take such good care of my little furry friends.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thanks Lindsay! We're so glad to hear about your experiences with us, and we're very excited to meet the newest member of your furry family.

Prashant Kulkarni Posted on Google 6 months ago

Fantastic experience: Bethany Family Pet Clinic is great. The staff is kind and gentle with our cats. I always feel they are well cared for here.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Prashant! We sincerely appreciate the five star review, and we're glad to hear you've enjoyed our care for your lovely cats.

Christina Cleary Posted on Google 6 months ago

Positive experience: I’ve been going to this vet for a decade now, and during that time I’ve spent about $10,000. I’m not mad because I respect vets and think care is important, but when I’m paying roughly $1,000/year I have certain expectations. Mainly respect and courtesy. This hasn’t been a real issue in the past, I had a vet I really liked (Dr Velasco, I don’t think she’s there anymore) and the front desk staff were/are mostly patient, knowledgeable, courteous, and on the ball. So I overlooked the missteps, like when they threw away my original adoption papers (that they asked to see), or when another vet replaced my dogs bandage incorrectly and it caused all the blood to pool in his feet and permanently rubbed the fur off his leg (caused open sores). I understand human error, I really do, but I should have received some kind of concession for that. That was 5 years ago and cost me $5,000. Mind you, this was ultimately just for bandaging to support his leg healing itself. That’s bad enough for most people to stop going, but for me it’s that post covid, the service has gone downhill, though the prices keep going up. For instance, it cost me $1600 to pull 4 teeth in my senior dog, and the vet (not Velasco) acted like it was something I was doing. I explained he was a stray when I adopted him (they should already know, that) and was severely malnourished as a puppy. I was also annoyed it took them over 5 hours to complete the extractions when I made it clear I was waiting (I moved an hour away, so I had to stay in town). They had no problem making me get there at 7 am (meaning I had to wake up at 5 am for the appointment), so I expected some mindfulness on their part, but the vet wouldn’t let the front desk people being him out. It’s whatever, I’m used to it. I’ve had a long history of helping my dog through his health issues and know this is the way it goes, but I came in 2 weeks later (today) to get my other dog and new cat their shots and was genuinely upset at the unpleasant experience. I could hear the assistant talking about me through the door and both her and the vet challenged everything I said and made it seem like they thought I was an inept pet owner, or like I was being unreasonable/uneducated. This is twice in the same month that I experienced this and had given them $2,000 for the pleasure. The appointment ended in the vet giving a diagnosis (heart disease) based on what he heard on a stethoscope (that thing they use to listen to breath). I’m not a vet, but I don’t think that’s how heart disease is confirmed. Long story short; this place has lost the intangible quality that kept me going here, and they charge too much for providing average care. Maybe this is the way it’s always been and I just got lucky with Velasco, I don’t know. I’m not expecting perfection, by any means, but I’ve had enough. At the very least, I deserve a vet that doesn’t shame me, challenge me, or unnecessarily upsell. For all the mistakes this place has made, and all the money I’ve given them, I expect more.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for taking the time to share your feedback and for your many years with our clinic. We genuinely appreciate the trust you’ve placed in us over the past decade and are sorry to hear that recent visits left you feeling disappointed and disrespected.

First, we’d like to clarify that Dr. Velasco is still a member of our medical team. We understand how important continuity of care is, and we regret if there was any confusion surrounding our doctors or staffing.

Regarding costs, veterinary medicine, like all areas of healthcare, has seen significant increases over the years due to rising expenses related to staffing, medical equipment, medications, diagnostics, and safety standards. While we understand the frustration this can cause, our pricing reflects the level of care, training, and resources required to responsibly treat our patients.

We also want to address your concerns about timing and discharge following procedures. We do not release pets until they are fully recovered and medically stable, regardless of wait times or travel distance. This policy is in place to prioritize patient safety above all else.

Lastly, with respect to your concern about diagnosing heart disease: listening to the heart with a stethoscope is a standard and important first step in identifying abnormalities such as murmurs or irregular rhythms. When concerns are identified, further diagnostics may be recommended to confirm findings and determine appropriate next steps.

We are truly sorry that you felt judged or unheard during your recent visits. That is never our intent, and we take concerns about communication and client experience very seriously. While we understand your decision to move on, we appreciate your honesty and wish you and your pets the very best moving forward.

Marshall Anderson Posted on Google 6 months ago

Fantastic experience: We've been bringing our pets here for years. They are reliable and do a great job with my pets. My dogs actually like going there.

shelby Kinney Posted on Google 7 months ago

Fantastic experience: Exspensive!! Like 4 times the amount of any other vet. But they are worth the money great service.

Marcia Davey Posted on Google 7 months ago

Fantastic experience: I feel my pets are well cared for and safe when I take them to Bethany Family Pet Clinic.

Krista Bradley Posted on Google 7 months ago

Fantastic experience: I found Bethany Family Pet Clinic during a hard search for a Fear Free vet. Their entire staff is outstanding. My dog struggles hard with new people and finally found a vet practice that is willing and capable of helping him. Dr Lough and Hannah are wonderful to work with. I cannot say enough good things about each of them. As the owner, you must do the work but they will meet you halfway and will bring the expertise you are looking for.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you had a positive experience with our Fear Free approach at Bethany Family Pet Clinic. Our team, including Dr. Lough and Hannah, strive to provide the best care possible for all our furry patients and are SO APPRECIATIVE of all of the work you yourself have put in to make these visits successful. It's pet parents like you that are the reason why we do it!

Roberta Souza Posted on Google 7 months ago

Fantastic experience: Great with our dogs! Took time to explain everything. Staff and doctor were very kind and patient. Very happy with the whole experience!

jeanie reiten Posted on Google 7 months ago

Fantastic experience: We started with Bethany family pet many years ago with Dr. Norman & been with them since! We have had excellent care for our dogs! They have always been there to give advice plus go the extra mile when I needed information!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your kind words and for being a loyal client over the years! We're thrilled to hear about your positive experiences with our team and the care provided to your dogs. We're always happy to go the extra mile for fur-babies like Annie.

Denice Moore Posted on Google 8 months ago

Fantastic experience: I have taken my dog to Bethany for several years. All of the staff are professional and very caring. They also respond to questions or concerns quickly. I would recommend.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your kind words Denice! We're delighted to hear that our team's professionalism and responsiveness have met your expectations. Your recommendation means a lot to us, and we hope your pup is doing well.

Sarah Stevens Posted on Google 8 months ago

Fantastic experience: Office visit and check up for our cat. Everyone was very friendly and cooperative, limited wait time. Very pricy clinic.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your experience. We're glad to hear that our team provided friendly and efficient service during your visit. We understand that pricing is an important consideration and appreciate your feedback. Your insights help us continue to improve our services.

Karen Jackson Posted on Google 8 months ago

Fantastic experience: I have been taking my various dogs to Bethany for around 30 years. Wouldn't go anywhere else.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your loyalty and trust over the years Karen! We look forward to continuing to care for your pets in the future.

Seth Tease Posted on Google 8 months ago

Fantastic experience: Dr. POW and the rest of the staff were incredible. This was by far the most thorough Vet visit I’ve ever had. Everyone was very friendly and personal, and Dr. Pow put in a lot of effort and care into taking care of our dog. Highly recommend!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Seth! We are so excited to hear that you had a great visit with Dr. Pow and our team. She is truly amazing, and we're glad to hear you think so too.

Mimi Yan Posted on Google 9 months ago

Negative experience: We initially had a great experience with our kitten’s first 2 appointments here, but is definitely changing our vet since the doctors have changed and our kitten’s spay had a much longer incision then needed. Our dog is double our kitten’s size and had half the incision. They are also too busy these days to take calls so we couldn’t even contact with questions. The manager is very passive aggressive and blames customers for not noticing emails about changes in staffing, and says there is no way they can notify all customers when the doctor that their pets saw before is no longer working there. How about calling a customer who paid a deposit for a spay ahead of time to tell them that the spay would be with another doctor? Instead, we found out when we called about our kitten’s spay and was told we have to pay for another visit to meet the doctor for the spay. We were told the new doctor is “amazing” but don’t know how they are amazing. They also didn’t give us the paperwork for our kitten’s microchip after it was done and mailed it to us week’s later, which is not the norm.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We’re sorry to hear that your recent experience did not meet your expectations. We strive to provide clear communication and the highest quality of care, and it’s disappointing to learn you felt otherwise.

Regarding your concern about meeting the surgeon, we offered several options to allow you to speak with your surgeon ahead of time, and even offered to reschedule the procedure to a different day and doctor you had met before. You elected to meet your surgeon, who is one of our more senior doctors, that morning. At the time your pet's surgery was scheduled, we did not know that your previous veterinarian would be leaving the state. Once transitions occur, we do our best to notify clients through multiple channels, but unfortunately we cannot always reach everyone individually by phone.

In terms of your kitten’s spay incision, please know that incision size can vary depending on each pet’s unique anatomy and what the surgeon determines is safest for that patient. While some may appear smaller or larger, the priority is always minimizing risk and ensuring a smooth recovery.

We regret that you felt our communication did not meet your needs, and we’ll continue working to improve how we support clients during times of change. We wish you and your pets the very best moving forward.

Carolyn Reid Posted on Google 9 months ago

Fantastic experience: Dr. Monteith was great with Captain and in taking the time to listen to me and in answering all of my questions. I really appreciate all of the time she spent with us.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your paws-itive experience with Dr. Monteith! We're delighted to hear you had such a great visit

Jess McIntire Posted on Google 9 months ago

Negative experience: After having to put my dog down and being told I had paid in full, I'm now getting calls from the crematorium asking for more money. This place is a joke and I'm horrified and the way I've been treated.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We are truly sorry for the loss of your dog and understand how difficult this time must be for you. We also regret to hear that there has been confusion regarding the cremation charges.

At the time of your visit, paperwork was reviewed and signed that outlined the cremation services and associated costs, including charges billed directly by the crematorium. We understand how upsetting it can be to receive additional communication during an already emotional time, and we apologize if this process was not made clear enough at the appointment.

Please know that we value every family who entrusts us during such tender moments, and we are deeply saddened that your experience left you feeling unsupported. At the same time, we want to be clear that while we are always open to discussing concerns, we do not tolerate swearing or disrespect toward our staff. If you would like, we welcome the opportunity to go over the charges with you directly and ensure everything is clarified.

Our thoughts are with you as you grieve the loss of your beloved companion.

Marcee Camp Posted on Google 9 months ago

Fantastic experience: My 9 mo dog Baze has Parvo virus after being fully vaccinated. I was impressed when after presenting me with the bill, they gave me multiple options including contacting the drug company to see if they would offset some of the cost. They were able to his treatment covered which was a huge relief and after one day of hospitalization, he is doing so much better. They were thorough, knowledgeable, and kind. Baze is a lucky pup! I highly recommend Dr. Pow and her team.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you so much Marcee! We're delighted to hear that Baze is recovering well and that our team could assist with his treatment. It's wonderful to know that our efforts to provide options and support were helpful. We appreciate your recommendation and are here to help whenever you need us.

Kristin Velasco Posted on Google 9 months ago

Fantastic experience: The Bethany staff consistently goes the extra mile for my pets and treats them as if they were one of their own. They work hard to offer my pets the best care. I have two Shibas and they need extra TLC. Bethany's Fear Free training and approach is perfect for them!

Westward Bound Posted on Google 9 months ago

Fantastic experience: I went for a second opinion and was very impressed. My anxious dog was comfortable with both Tia and Dr. Rodriguez and even let the vet examine him while on the floor with him. They were both very attentive and explained everything clearly. What a wonderful difference. We consider BFPC our new place of care for our dog.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We are so glad to hear that you had such a great experience! It's wonderful to know that your dog felt at ease during the examination. We look forward to continuing to provide excellent care for your pet.

Denise Barton Posted on Google 9 months ago

Fantastic experience: The vet services here are really exceptional. The people area really great with the animals and owners alike.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Denise! We're thrilled to hear that you had a positive experience, and that our team made both you and your pet feel comfortable. Your kind words are greatly appreciated.

Kathy Wentworth Posted on Google 10 months ago

Fantastic experience: I am thankful for the kind, caring, compassionate and concerned care I received from the staff and vet at BFPC! While I was a nervous person dropping off my precious friend for her surgery, I was received with kindness and patience. I was updated during her surgery and felt so comfortable Dr. Velasco used all her knowledge and experience to complete the surgery with my girl’s best interest at heart. So thankful the outcome was as good as possible and the follow up was perfectly timed. Thank you for caring so much!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your positive experience with us. We're delighted to hear that our team provided the compassionate care and support you and your precious friend needed. It's wonderful to know that Dr. Velasco and our staff made you feel comfortable and informed throughout the process. We truly appreciate your kind words and trust in us.

Amanda Ward Posted on Google 10 months ago

Fantastic experience: The staff at Bethany are incredible! They go above and beyond to take care of my fur babies and love on them the whole time they are visiting.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your wonderful feedback! That's one of the best parts of our day :) Taking care of your fur babies is our top priority, and we're delighted to know they felt loved and well-cared for during their visit. We look forward to welcoming you and your pets back soon!

Kelly Granato Posted on Google 11 months ago

Fantastic experience: Bethany Family Pet Clinic is the best! I highly recommend this clinic to anyone who needs a fear free environment with well trained staff members that are very familiar with how to work with anxiety in animals. You have taken such good care of Archie, and managed his anxiety so well. Thank you for looking past his fear, and recognizing what a wonderful dog he is. Everyone is extremely friendly. It’s a long drive for us to get to the clinic, however, I wouldn’t go anywhere else. Thank you for taking such good care of our furry family member.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you so much for taking the time to share Archie's experience, and your kind words! It's truly clients like yourself who put in the extra mile for their pets and experiences like Archie that make it truly worth it. We appreciate you (and Archie!) so much.

Bear Posted on Google 11 months ago

Fantastic experience: They have great, friendly (to us humans and our Pug) & knowledge staff. Dr. Byrd is wonderful. She took time to answer any questions we had and provided great information. Very dog friendly facility. Their prices have been very reasonable. Happy we found a great veterinarian for our new pug. We’ve been going here for the past 6 years..

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for posting this great review on Google. We hope you are enjoying your growing Puppy and that we can continue to serve you well!

David Hiebert Posted on Google 11 months ago

Fantastic experience: I've been coming to BFPC for over 20 years. From the moment you call to make an appointment to the moment you check out, everyone is so very professional and thorough. They truly love what they do, and I have utmost confidence in each team member to look out for my prized pet. I highly recommend them to anyone who wants their pet to be pampered in the hands of loving, skilled and professional individuals. David Hiebert, DDS

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you've had such a positive experience with us over the years. It's wonderful to know that our team's professionalism and dedication have made a lasting impression. We truly appreciate your confidence in our care for your pet and your recommendation. Thank you for your continued support.

Scott Morrison-Morrison Posted on Google 11 months ago

Fantastic experience: They’ve been our vets for like 20 years. They can be trusted = they are honest. We drive a long way to keep coming to them.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Scott, we are truly grateful for your loyalty and trust over the past 20 years. We're so glad to hear we are worth the drive, and we love seeing your furry family.

Rena Schrein Posted on Google 1 year ago

Fantastic experience: Staff is friendly and the clinic is fear free so they do everything they can to make your family pet less stressed. Doctors are amazing.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you had a positive experience with our staff and doctors. Fear Free care is vital to us! Thank you for your kind words Rena.

Caitlin Posted on Google 1 year ago

Fantastic experience: Holy cow! I just left my vet visit with the Dr. Byrd and not only am I relieved, I’m elated and stress free. Lulu is a scared dog, scared of trash bags and basically anything loud, and vets are not her favorite. I’m going to post a photo of her chilling at our vet appt today here as proof that Lulu was cool as a cucumber today. Dr Byrd was IN-CRED-IBLE! Like I may never see another vet again and follow Dr Byrd wherever she goes. The most pleasant, the most informative and so so fair. They were upfront with pricing and worked with me on my insurance. The entire staff was really lovely but our veterinarian really blew my socks off. I will sing the praises very loudly of Dr. Byrd and Bethany family pet clinic. Thank you so much.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Wow Caitlin! We're so happy to hear about your positive experience with Dr. Byrd and our team. It's wonderful to know that Lulu felt comfortable during her visit. We strive to provide the best care for our furry patients and their owners. Your kind words and praises are greatly appreciated. Thank you for choosing our clinic for Lulu's care.

Deb Kirkpatrick Posted on Google 1 year ago

Fantastic experience: Excellent environment and great staff. I only wish I had found Bethany Family Pet Clinic sooner. They were eager to help me and flexible with my changes. This Clinic feels like a Team of caring individuals welcoming you & your pet into the family. Hannah was very attentive to Callie (my Kelpie mix), making best pals from 1st meeting. Dr. Lough was wonderful, gentle, caring and thorough. The four of us worked well together. Callie very much liked and was completely comfortable with both Hannah & Dr. Lough. If you are looking for a Vet Clinic and staff to trust with your precious pets, search no further. You and your furbabies will be pleased with Bethany Family Pet Clinic.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Deb, we are so glad to have you here now! It's wonderful to know that our team's care for Callie (and all other patients) was so appreciated. We're glad that both Hannah and Dr. Lough were able to make Callie feel comfortable. Thank you for your kind words and for trusting us with your pet's care.

Alexander Weddle Posted on Google 1 year ago

Fantastic experience: All the doctors, assistants and the techs that I've worked with have all been very helpful. Especially with my dog who is high strung, They take the time to make sure she's comfortable and ready for the shots or whatever the procedure is going to be.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Alexander! Making vet visits less stressful for all is what we are here for, and ensuring the well-being of our furry patients is our top priority. Thank you for your positive feedback and high rating!

J Posted on Google 1 year ago

Fantastic experience: Amazing fear-free approach that has worked well for our pets. Separated cat and dog waiting areas. The vets here give thorough information about treatment options and are refreshingly honest about overall cost, realistic outcomes, and future needs. Their suggestions seem focused on giving pets the best overall quality of life rather than chasing symptoms and prioritizing profit. I gave a friend a ride to an appointment and was so impressed by how they handled it that all my pets now come here for care, and it has been such a nice change from our previous vet. Pricing is fair and appointments don't feel rushed.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thanks for taking the time to share, J! We are so glad to hear our Fear Free approach and thorough communication have made a positive impact on your pets' care. Care, Compassion, and Commitment are at the heart of all we do.

Sarah Beachy Posted on Google 1 year ago

Fantastic experience: They scheduled my dog for his check up and nail trim conveniently for me to drop him off, and Dr. Rodriguez kept me thoroughly informed. I appreciate the front desk attentiveness and friendliness.

Diana Araya Posted on Google 1 year ago

Negative experience: It's a mediocre service for what you pay. They don't give the dogs a vaccination card, just a simple piece of paper. They're very stingy with what they give the customer.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your feedback. We're sorry to hear that our service didn’t meet your expectations. As explained during your visit, the way we provide vaccine documentation has not been an issue in over 25 years of operation. We provided you with clear, accurate records and accommodated your walk-in vaccination request to the best of our ability.

That said, we must also address that, due to the nature of your behavior during the visit—as was discussed at the time—we have made the decision to discontinue any further services. We strive to create a respectful and positive environment for all clients and staff, and we take that responsibility seriously.

We appreciate your understanding.

Jo Underhill Posted on Google 1 year ago

Fantastic experience: My cat needed an annual checkup and flea meds, and I wanted a new vet. We went to Banfield before and they had me drop her off and pick her up, which could take hours as they always overbooked. It was very stressful for my cat, and I wanted the opportunity for real-time interaction with her vet. Dr. Byrd and the entire team worked so hard to make the visit as comfortable as possible for both of us. The clinic is cat-friendly and fear-free certified. We waited on the cat side of the waiting room, and they provided a blanket sprayed with feliway to cover her carrier with, which took the edge off for her. My cat got pets and treats throughout the whole visit and exam, and Dr. Byrd answered all my questions. We got prescriptions and payment squared away in the exam room and walked right out the door. Thank you so much!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Jo, we're thrilled to hear that you and your cat had a great experience with Dr. Byrd and our team. It's our priority to make visits as stress-free as possible for both pets and their owners. We're glad that our cat-friendly environment and Fear Free certification made a difference. Thank you for sharing all of the details that made your experience a positive one!

Melanie Graves Posted on Google 1 year ago

Fantastic experience: Dr Byrd and the entire crew at Bethany Family Pet Clinic are so warm and inviting! They treat the animals so well and it is very evident that this is a passion for them! My dogs were so happy to be there despite being at their vet appointments.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thanks so much for taking the time to let us know Melanie! We're so glad to hear you had such a positive experience with Dr. Byrd and the rest of our team.

Carol E Posted on Google 1 year ago

Fantastic experience: This is a wonderful practice where the doctors truly care about your pet. They have worked me in same day on at least two occasions when my cat was having an urgent issue. They do a great job explaining procedures and offering options

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for taking the time to share your experiences Carol! Even on your worst days with your furry friends, we hope we can make it a little easier.

Nancy Karma Posted on Google 1 year ago

Positive experience: Very experienced staff. Can do ultrasounds there. Things sometimes get messed up (example- not order my dog's prescription food when told it's been done. Have long wait times for scheduling tech appts. Most employees are friendly and helpful. Communicating by email works well for me. Been a client since 2003. Vaccine charges have gone way up.

kelly learmont Posted on Google 1 year ago

Fantastic experience: They always make me and my dog feel comfortable. My dog has feared going to the vet in the past but he is always happy to walk into this vet, which makes it a lot easier on me.

dianna collinson Posted on Google 1 year ago

Fantastic experience: Dr. Rodriguez and the entire staff at Bethany Family Veterinary Clinic are absolutely amazing. They are compassionate, knowledgeable, and truly dedicated to the well-being of every animal they care for. From the moment you walk in, you feel welcomed and supported. Dr. Rodriguez takes the time to explain everything clearly and always makes sure your pet is comfortable and cared for. I completely trust them with my pet’s health and couldn’t ask for a better veterinary team. Highly recommend!

Colette Binford Posted on Google 1 year ago

Fantastic experience: We have always had outstanding service for 10+ years at BFPC. They really do care about you and your pets. We've had some emotional moments with our fur babies, and they have helped us through the struggles. Thank you.

Shinigami C'thulu Posted on Google 1 year ago

Negative experience: Staff are great but i felt on edge haggling with them about pricing. They tried upselling multiple times for things my cat and I did not need. I also had to call to get my deposit back. I get its a business but it feels very scummy. Wont be returning

Jackie Shea Posted on Google 1 year ago

Fantastic experience: We have loved this spot so far! Everyone is so warm and friendly and took the time to make sure our new puppy felt comfortable. Now he cant wait to go to the vet!

Eileah Wright Posted on Google 1 year ago

Fantastic experience: Let me start by saying I come from Tigard to continue my services here. My pup and I have come here since he was a tot, and now we bring our other dog as well! The staff is beyond friendly, has always answered my questions with kindness and care, and they are beyond communicative when it comes to new information, policies, or closures. We were able to continue services during covid, and it was always such a smooth and safe process. I don't have enough good things to say!!! I have TOO MANY! Thank you for always taking such good care of my boys. ❤️

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Eileah, thank you so much! We're thrilled to hear that you and your pups have had such positive experiences with us. It's our pleasure to provide friendly, communicative service and we're glad to know that our efforts to maintain smooth and safe operations during challenging times have been appreciated.

Olivia Anderson Posted on Google 1 year ago

Fantastic experience: We’ve been going to Bethany Family Pet Clinic through the entirety of our dog’s life. He’s had several health incidents from colitis to cancer growth removal and you can tell they genuinely care about the wellbeing of your pet. We recently had to take our dog to an emergency vet as it was outside their hours. They called us after they got a report from that emergency vet just to check on him and see if there was anything they could help us with. It’s the little things that go along way and they have continually shown they care time and time again. We’ll never have another vet care for our pets.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're truly touched by your kind words and are glad to hear that you've had such positive experiences with us. It's our mission to provide the best care possible for your pets, and we're glad to know that our dedication is recognized. Thank you for taking the time to share about your experience!

timdunny Posted on Google 1 year ago

Fantastic experience: Dr Harris does a great job with my anxiety ridden Border Collie, took the time to settle him. She listens and asks questions about his care. Thank you!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Tim! We're pretty sure that Dr. Harris is an anxious dog whisperer :) We're so glad to hear that your furry family has had a good experience here!

Meg Sczyrba Posted on Google 1 year ago

Fantastic experience: I often recommend this vet to friends and neighbors. The doctors are caring individuals that try their hardest to make your pet as comfortable as possible. They’ve earned my trust!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you so much Meg! We have very much enjoyed caring for your family over the years. We hope the kitties are doing well!

Noa Leslie Posted on Google 1 year ago

Fantastic experience: Reasonable prices and excellent care. My dog gets quite anxious and does NOT like the vet but Dr. Hanna was amazing with him. Hands down the best we’ve been to.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you and your furry friend had a positive experience with Dr. Hanna. It's always our goal to provide Fear Free care for all of our patients. Thanks for taking the time to share!

Terry Posted on Google 1 year ago

Fantastic experience: The staff at Bethany Family Pet Clinic are wonderful. I’ve only had the best care for my dog and highly recommend them.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you so much Terry! We're so glad to hear you have had great care for your furry family.

Kelly Olson Posted on Google 1 year ago

Fantastic experience: We have a very difficult dog that bites. BFPC has always shown a lot of compassion to our feisty pet. I’m grateful for their care- even to our 10lb aggressive, fluffy dog.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your experience Kelly! We love that our Fear Free techniques have helped your spicy boy. We hope he is doing well!

Tomoko Nakajima Posted on Google 1 year ago

Fantastic experience: I use this vet for my Bernedoodle puppy's annual check, vaccination, spay surgery and microchip embedding. Jasper is getting healed after spay surgery.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Tomoko! We absolutely love seeing the pictures of Jasper that you have shared. We hope she is recovering well, and we look forward to seeing you both soon!

Meg C Posted on Google 1 year ago

Negative experience: Update: my dog is having a serious emergency and they still wont allow my dog to be seen. This is a living being, it matters more than money, apparently Bethany family vet clinic is only interested in profits. (Even though they have been paid already and made an accounting error). Absolutely heartbreaking. Very disappointing, good service overall however they mixed a payment up that was sent from my parents' account and did not apply it to my account, and I am now unable to receive services for my dog.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're truly sorry to hear about the mix-up with the payment. We understand how important it is to ensure all transactions are handled correctly. Given that your review is only under your first name, we are unable to locate your account to rectify. Please give us a call at 503-614-9061 and ask to speak to our Practice Manager Gabe.

Brad Benson Posted on Google 1 year ago

Fantastic experience: Very friendly helpful staff. We have a stray cat we brought in they scanned it for free and let me know that it was a neutered male. They are very helpful and even have a registry for lost pets.

Tabitha Kinney Posted on Google 1 year ago

Fantastic experience: My cat HATES strangers but she seemed to like the employees at BFPC. My cat is super sweet at home, but has been known to bite casual visitors. I dreaded taking her to see a vet, but she seemed to understand they were trying to help! I've never seen her be so calm around new people. These people definitely know how to handle skittish cats. They got everything sorted out and my fur baby is thriving! I was worried my cat would be traumatized, but when I got her home she went to town on her cat food. She's absolutely fine, probably because the staff at BFPC were so professional. 10/10 They also didn't charge an unreasonable amount so I'll definitely be back for future cat care.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

What a wonderful Fear Free success story Tabitha! Thank you for sharing your experience with your sweet girl. It's always our goal to provide a stress-free environment for all our furry patients. Thank you for your kind words, and we look forward to seeing you both again.

Connor Farrell Posted on Google 1 year ago

Fantastic experience: The team at BFPC are amazing! My dog Rufus was seen here for a routine physical where discovered that he had cracked his tooth. They were able to fit him in a timely manner for a cleaning and extraction. Surgery day over went well for him, but the following day his energy dipped, he wasn't eating, and his upper lip had begun to swell near his extraction site. The team called to check in on Rufus and we filled them in on what was going on and emailed photos to them. The front desk team then relayed the pictures to the vet, Dr. Byrd. She then fit Rufus in for a same day appt within 2 hours and we were able to get him seen. After some fluids and proper meds, Rufus was back to his normal Aussie self - his energy had returned, his lip had shrunk in size, and he was eating treats. Our experience here has been top notch and we would recommend BFPC to anyone looking for an amazing vet!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Connor! We're thrilled to hear that Rufus is back to his normal self. It's our priority to provide timely and quality care for all our furry patients. Your recommendation means a lot to us. Thank you for choosing us for Rufus's veterinary needs.

Debbie Posted on Google 1 year ago

Fantastic experience: Thank you Dr. bird! My sweet grand doggy had his first stress free Dr visit yesterday. He was 10 July 1st. Thank you so much for caring like you do. Thank you for making it a fun, loving experience for Koda Bear and his Daddy. I'm so happy they found you.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that Koda Bear had a stress-free visit and that you appreciated our caring approach. It's our goal to make every experience enjoyable for both pets and their owners. Thank you for sharing their experience!

Michael Cook Posted on Google 1 year ago

Fantastic experience: Incredible experience ! Took my 10-year-old husky mix there for the first time today. They were extremely professional and operate what they call a stress-free Animal Clinic. Dr .bird was an absolute gem and put him at ease and myself with her calm demeanor .He has never done so well at a vet in his life. They had to do a biopsy onto fatty lumps to determine they were non-cancerous. Everything was able to be done the same day. The cost was extremely low and reasonable in my opinion. I will not be going anywhere else in the future. Thank you Bethany Family Pet Clinic❤️

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your experience, Michael! We love hearing Fear Free success stories like this, and we hope that he is doing well after his visit. We're so glad to hear that this was your first visit, and very much look forward to taking care of your pup in the future.

Sharon Harker Posted on Google 1 year ago

Fantastic experience: We have always had a lot of dogs. They are a big part of our family, and we only want the best care for them. We were very lucky to find Bethany Family Pet Clinic when we moved to Portland 15 years ago. Through the years, Bethany Family Pet Clinic has become like our second family! Their front desk support staff are always helpful and friendly. Their techs are experienced, and particularly good with dogs who are nervous at the vets, like ours. Our dogs always get lots of love and attention whenever they go to the clinic. And then there's our vet, Dr. Kristin Velasco. She is just exceptional! So knowledgeable and caring -- so willing to go that extra mile! There was the time we contacted her about one of our dogs, Twiggy, who suddenly became very ill. Dr. Velasco thought the symptoms were serious enough, that she wanted to see Twiggy right away. So Dr. Velasco drove to the clinic earlier than scheduled, and met us there with Twiggy. She immediately did bloodwork, ran some tests, and put Twiggy on an IV. Then, because of her experience with symptoms like Twiggy's, she ran a simple test. The results came back positive for Addison's Disease. Which is treatable if caught early. That was 4 years ago. Today, Twiggy is a very healthy, active dog. She is alive because Dr. Velasco acted quickly and was able to diagnose the problem in time. From routine vaccines and teeth cleaning to more serious issues like accidents and sickness, I know Bethany Family Pet Clinic is always there to help our dogs. If I could, I would give them more than 5 stars!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Sharon, we are truly touched by your kind words and are thrilled to hear that you've had such a positive experience with us over the years. You and your family have been such amazing clients over the years, and it is an honor to care for your pups.

We're glad to hear that Twiggy is doing well and we appreciate your trust in us for both routine and critical care. Thank you for your high praise and for being a part of our extended family!

Amber Hartwolfe Posted on Google 1 year ago

Fantastic experience: I have a very anxious, "poke reactive" little dog with arthritis. She gets monthly injections and they handle her beautifully. And she's more than a handful. Worth every penny.

Jennifer Grimes Posted on Google 1 year ago

Negative experience: We took our sweet pup to this vet for all of the 14 years that we had her. We recently had to say goodbye to her, using a home euthanasia service. They contacted the clinic and we never heard from them. When the clinic was being run by the founding vet, they were so kind and compassionate. In the past few years, they have seemed most interested in retail sales and less interested in patient care.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for sharing your thoughts with us, Jennifer. First and foremost, we are truly sorry for your loss and understand how difficult it must have been to say goodbye to your beloved pup. We’re honored that you trusted us with her care over the past 14 years, and we are saddened to hear that you felt our recent services did not reflect the compassion and attention we strive to provide.

Our focus remains on providing dedicated, compassionate care, and we apologize if our communication with you fell short, especially at such a sensitive time. Your feedback is invaluable as we work to balance all aspects of our service, including client communication, which we are committed to improving.

I am having a hard time finding your account to contact you directly and do more research into how this happened. If you could please reach out to the clinic and ask to speak to the Practice Manager Gabe at 503-614-9061.

Cosmicchrissy Posted on Google 1 year ago

Fantastic experience: Don't let all the new recent reviews scare you away. Yes, they are not quite as prompt in returning a voicemail or email, which hopefully they can address, however, this place is still amazing! Staff are fabulous, make you feel welcomed. I was asked multiple times while waiting if I had been helped. Technicians and vet did great and answered questions and quelled some worries and helped prioritize the medical needs of my pets. If you have budgets they will give you their advice on what to tackle first! Even though I felt bad about my pets issues and not bringing them earlier they never guilted me or made me feel like a bad pet mom. Unlike most clinics that offer great quality care they usually have openings or are able to squeeze you in on some cases to save you from going to the emergency department. Great place.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you've had such a great experience with us, and appreciate your understanding regarding our response times. Your feedback is invaluable and we're always working to improve our communication. We're glad our team could provide the care and support you and your pets needed. Thank you for your kind words and for choosing us for your pet care needs!

Steven Pocket Posted on Google 1 year ago

Negative experience: Absolutely furious with how they decided to handle getting a urine sample from our cat. My cat went through a lot of additional distress because of this facilities prescribed plan. We've loved bringing our cat here before, but I am frustrated with this most recent visit.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Hi Steven- We're truly sorry to hear about your recent experience. Our team always aims to provide the best care for our furry patients, and we are so sad to hear that things did not go well. We're having a hard time finding your account to reach out regarding your experience, and learn more about how we can fix this for the future. We'd love to hear more about this if you would like to speak to our Practice Manager Gabe at 503-614-9061

Terri Danowski Posted on Google 1 year ago

Negative experience: We have used this vet clinic for many years and been happy with the vets. Their customer service has gone sour since they changed management. They no longer send prescriptions by fax or email to costco or any other lower cost pharmacy. They make customers drive to the clinic to pick up a written rx. They will not price match lower cost pharmacies. You must use their web pharmacy or drive there to pick up a written rx. When I told them this policy may cause me to change vets, they emailed my vet records to me. Obviously they are not wanting my business.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Hi Terri- We apologize for the recent issues with our pharmacy process. This was a decision we did not take lightly, and was made by the entire clinic management team. Our number one priority is getting our patients safe and effective products from a trusted source. We made this switch because pharmacies that aren’t regulated by the FDA may offer products that are:
• Expired
• Stored in Inadequate Conditions
• Counterfeit
This may lead to toxic products that may result in illness or even death, or medications that are ineffective in treatment. Additionally, we had been receiving over 150 faxes a day from third party pharmacies, often including a second, third, or fourth request from pharmacies that we have already taken the time to approve. To streamline this, we are offering our own online pharmacy, picking up the script to take to a pharmacy of your choosing, or picking up the medication from our clinic. We do offer price matching when possible.

We understand the inconvenience this may have caused and appreciate your feedback. We're always striving to improve our services and your input is valuable in this process. We hope to have the opportunity to better serve you in the future.

Comet Leung Posted on Google 1 year ago

Negative experience: They refused my prescription for heartgard plus order. I contacted them and they said no longer approved for online order, the only way I have to go to get a paper prescription. I went to pickup the prescription, the staff was very rule, she printed the incorrect information for us, we ordered 12 months and we got 6 months, also put the incorrect weight of my dog. I don’t think it was fun to spend time to come over your Vet for picking up that computer copy. Very disappointed with that and such a very bad service and policy charge. We have been used for 5 years and now I consider to change Vet.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Hi Comet,
We're sorry to hear about your recent experience with the prescription process, and we apologize you missed the client email regarding our change in pharmacy services. We receive over 150 fax requests a day, so made the decision (similar to many other clinics) to no longer approve third party pharmacies directly. Along with picking up a script, you are able to order directly through our own online pharmacy, where we can control things like quantities and ensure the proper weight of your pet is entered. We understand the inconvenience this change may have caused. I cannot find your account to determine if it was a pharmacy error or an error on our end. If you would like to call to speak to our Practice Manager Gabe at 503-614-9061, she would be happy to try to rectify this for you. Our aim is to ensure the safety and well-being of our customers and their pets.

Catherine Lee Posted on Google 1 year ago

Positive experience: Have switched here for a few months. The positives: We love Dr. Lough, she’s very thorough and a great communicator. Everyone is friendly so far and they’ve been very welcoming. The clinic is very clean and the lobby is spacious which is nice. Other observations: Some staff seem like they are more intentional about the fear free practices than others. Their pharmacy seems a bit disorganized as well, most times I’ve called to refill meds something has gone wrong- either I get a text that my dog’s meds are filled and upon arriving they were not (twice) and I had to wait quite a bit, or after waiting a few days for a notification that the meds were ready I had to call again to check in on them and they were just sitting waiting for us but received no notification. Overall it’s been a nice switch and we are glad we did it. My dog seems to like going to the clinic which is the most important thing, and speaks volumes because he’s usually anxious about the vet :)

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thanks for your review Catherine! We're glad to hear that you've had a positive experience with Dr. Lough and our team. We appreciate your feedback regarding our pharmacy services and will certainly look into improving our communication and organization in this area. Your satisfaction and your pet's well-being are our top priorities. We're glad to hear your pup enjoys us as much as you do! Thanks for making the switch.

audioman99 Posted on Google 1 year ago

Negative experience: Bethany Animal clinic is abysmal! First off, the clinic is ridiculously expensive without a corresponding level of care. They repetitively failed to follow thru in notification of lab results, failure of the Vet physicians to return calls and a staff that if you're lucky to get thru, will not return calls. If you need a thorough assessment or an emergency, look elsewhere (Like Tanasbourne Vet Hospital). And lastly, they don't seem to care about their customers concerns that I've brought up several times. They really deserve NO stars.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for your feedback. We are deeply sorry to hear about your negative experience. Providing exceptional care to our patients and their owners is our top priority, and we regret that we did not meet your expectations. Given that your name is a username, I cannot find your account to speak to your actual experiences with us.

We take your concerns seriously and would like to address each one:

Cost of Services: We strive to provide the best possible care using high-quality equipment and medications, which can sometimes result in higher costs. We are transparent about our pricing and always aim to provide value for the services we offer.

Communication Issues: We sincerely apologize for any lapses in communication. This is not the standard of service we aim to provide. We are reviewing our protocols to ensure timely follow-up on lab results and return of phone calls.

We do our absolute best to triage emergency cases as they come in, but just like human medicine there are cases that may be best treated at an emergency clinic instead of general practice. We apologize if your expectations were not met for your pet.

We would appreciate the opportunity to discuss your experience in more detail and work towards a resolution. Please feel free to contact us directly at 503-614-9061.

Allison Johnson Posted on Google 1 year ago

Fantastic experience: Highly recommend! Took my cat in for his first ever vet appointment, he was very nervous and the ladies there went above and beyond to accommodate and make him as comfortable as possible. He left happier than when he arrived and we are very happy with the level of care provided by the entire staff!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that your Miso's first vet appointment went so well! Our team always strives to provide a Fear Free and caring environment for all our furry patients. Thank you for your high recommendation and kind words about our staff. We look forward to seeing you both again soon!

Seth Johnson Posted on Google 2 years ago

Fantastic experience: Absolutely the best vet clinic I’ve ever been to. Been coming here for many years. They’re always kind, knowledgeable, the office is a friendly and safe place, and they go above and beyond to accommodate and provide information.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Seth, thank you so much for your kind words and wonderful review! Our team strives to provide a friendly, safe environment and to go above and beyond in accommodating our clients and their pets. Your feedback is greatly appreciated. Thank you for your continued trust in our services and with your entire furry family.

Kaylie Hague Posted on Google 2 years ago

Fantastic experience: If I could give more than 5 stars I would! Both my dog and cat are patients here, and the staff is nothing short of incredible. I’ve never been to a vet office that prioritizes the animal’s comfort the way this group does, my cat actually enjoys going…what??? We have had a handful of medical situations over the last two years, and this team was incredibly sensitive and timely. On top of that, the financial transparency is amazing and I never feel like they’re trying to do unnecessary work/tests. I simply feel so much better having this team take care of my pets needs!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you've had such a positive experiences with our team. It's our priority to ensure the comfort of your pets and provide timely and sensitive care during medical situations. We're also glad to know that our financial transparency is appreciated. Thank you for trusting us with Boo and Winston over the last few years, we look forward to caring for them for years to come

sarah pierce Posted on Google 2 years ago

Fantastic experience: Just wanted to update my review - we moved to Vancouver WA (near salmon creek) almost two years ago and we STILL drive all the way to Bethany (a 45-60 min drive one way traffic depending) to BFPC for our vet visits. We have tried other vets in Vancouver and they are atrocious compared to BFPC, we will never go anywhere else unless we move out of the state! The best vet I've been to - kind, professional and prompt front desk staff, ease of scheduling, fair pricing, professional, friendly and dog-loving vets. I have had the best experiences here and have now seen two of their vets for the same pet. I trust them to do the best and right thing, they inform me and also give the impression that they care. A great clinic!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Sarah, we're thrilled to hear that you continue to choose us for your veterinary needs, despite the distance. Your trust in our team is greatly appreciated and we're glad to know that our professionalism, friendliness, and fair pricing stand out to you. We strive to provide the best care for your pet and we're grateful for your continued support. Thank you for your kind words and high rating! We hope you never leave the PNW :)

Andrea Buengener Posted on Google 2 years ago

Fantastic experience: This is by far the best pet clinic I have worked with during the last 20 years, and I have seen a lot because I move a lot. The front desk staff is always friendly and helpful. They also never hesitate to arrange special accommodations for a fearful pet. Speaking about fear: it is their mission to reduce the pet's stress, anxiety, and fear. Everybody (including the vets) take the time the pet needs. They are always patient and friendly. But this is not all: they even offer happy visits free of charge. This is where the pet learns to trust the environment and the staff. I have a semi-friendly cat who always needed to be heavily sedated for a vet visit. After 7 happy visits, he made biscuits immediately after he got his dental. No fear/stress at all. The staff really is amazing. They earn an A+ for their behavioral skills and their medical knowledge is nothing shy of that. A+ as well. One staff member told me that they were here to make the pet feel better. I can testify that they do everything under the sun to achieve this goal.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Andrea, thank you so much for your kind words about our team. Our team is dedicated to creating a Fear Free environment for all our furry patients, and we're glad to know that our efforts have been successful. It's wonderful to know that our staff's behavioral skills and medical knowledge are greatly appreciated. We look forward to continuing to provide top-notch care for your pet. It's stories like this that make us happy to go above and beyond for our patients!

Muddy Posted on Google 2 years ago

Fantastic experience: Bethany family has been my families vet for many many years now. Helping with brand new kittens and puppy’s, and holding our hand as some of our elders make their way across the rainbow bridge. It is pricy, but there’s no price tag on top tier care for your babies. They take such thorough care, and you can tell they are very intentional in their practices. I cannot recommend them enough!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you for the glowing review and for trusting us with the care of your pets over the years. We're honored to be part of your family's journey, from welcoming new kittens and puppies to providing compassionate care for your elder pets. We strive to deliver top-tier, intentional care and we're glad to hear that this is reflected in your experiences. Your recommendation means a lot to us.

Sue L Posted on Google 2 years ago

Fantastic experience: The providers and staff at Bethany Family Pet Clinic are truly caring and really know me and my dogs. They go the extra mile to treat our pets and are great at communicating with us, and at the same time I appreciate that they don't do some of the upselling/hard-selling that I have experienced at other vets. They focus on what the dog needs.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're delighted to hear that you've had a positive experience with our team at Bethany Family Pet Clinic. Our priority is always the well-being of your pets and we're glad that our efforts to communicate effectively and focus on your dogs' needs are appreciated. Thank you for your kind words and for trusting us with your furry family's care.

Mia Pan Posted on Google 2 years ago

Fantastic experience: There’s a reason why I drive all the way to Bethany from SE Portland for my pup, because the people and facility at BFPC is superior, I feel I can trust their expertise, and I always leave feeling really great about the experience. Our dog is very nervous and they make every effort to cater to his needs. The other day my pup started vomiting and wouldn’t eat, BFPC was able to get us in that morning and we were so lucky that they were able to give our dog an ultrasound and remove the foreign obstruction. I’ve been taking my dad’s dog here growing up and now I take my own.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you Mia. We're truly grateful for your trust and loyalty, and thank you for making the trek! It's always our goal to provide superior service and make every pet feel comfortable. We're glad we could assist in your pup's time of need and look forward to continuing to serve you and your furry family members in the future.

Stephanie Evans Posted on Google 2 years ago

Negative experience: HORRIBLE EXPREIENCE. All these people care about is making money. Our dog was misdiagnosed for 4 months. I had to suggest the correct test and once his test came up positive I could not get a response from the vet to receive treatment. No one returns phone calls. ZERO compassion. My three dogs and two cats have been patients for almost 17 years. I'm done moving on. They OVER CHARGE $$$$$.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're truly sorry to hear about your recent experience, however we are not able to locate a Sharon Stone in our system. Our team's priority is the health and well-being of all pets in our care, and we regret that we didn't meet your expectations. We take your feedback seriously and will use it to improve our services.

Ronald Winn Posted on Google 2 years ago

Fantastic experience: The staff at Bethany Pet Clinic always displays a great deal of passion for our pets. Although a bit of a distance from our home the drive is well worth the time.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you appreciate the passion our team has for pets. Your willingness to drive a bit further to visit us means a lot. Thank you for your positive feedback and high rating!

kaleidoscope eyes Posted on Google 2 years ago

Fantastic experience: I really can’t praise Bethany Family Vet Clinic enough. The veterinarian staff there is top notch. They are kind, caring, compassionate, knowledgeable, thorough and honest. They have been my veterinary choice for over a decade. They have seen me and my pets through a variety of situations. They have always made me believe that we are in the most capable of hands. At times when things have warranted a specialist visit they have been honest and have given me really great suggestions, and then worked with those specialists to help with my pets care and needs. I have seen most of the vets in the office and been pleased with them all!

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that you've had such a positive experience with our veterinary staff over the years. It's our mission to provide kind, compassionate, and knowledgeable care for all pets. We're grateful for your trust in us and look forward to continuing to serve you and your pets in the future. Thank you for your kind words!

Stephanie Silleck Posted on Google 2 years ago

Fantastic experience: BFPC is just the best. Our dog has been coming here since she was 6 weeks old and they always take such good care of her. We continue to drive from NE Portland because she is so much happier here than at the other vet clinic we tried out

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that Rio has had such positive experiences with us! We love being able to provide the best care possible, and we're grateful for your continued trust, even from NE Portland. Thank you for your kind words and high rating!

Eric Kaczmarek Posted on Google 2 years ago

Negative experience: Our dog came back traumatized from the experience. We called and email back multiple times to understand what happened. Zero response or follow up. We have been patient for 8 years and I guess as long as everything is fine they are great. If they screw up don’t expect any response. We are looking for a new vet for our pups.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Eric- we apologize that we were not able to reach you. Our Medical Director sent an email to what appears to be your partner's email on the account. We have not been able to reach you by any other route, but would be happy to discuss your pet's situation in more detail if you would like to give us a call. It's our priority to ensure the well-being of all pets in our care and we regret that we didn't meet your expectations this time. We take your feedback seriously and will work on improving our communication and follow-up procedures.

Tellina Kuhlman Posted on Google 2 years ago

Fantastic experience: I used to dread vet visits due to my sweet rescue dogs extreme fear and anxiety. However I've been completely blown away by the progress she has made since I began brining her to Bethany Family Pet Clinic. They are patient and kind and genuinely care about the animals they treat. THANK YOU.

Kurt Van Horn Posted on Google 2 years ago

Fantastic experience: Dr. Velasco and the Staff at Bethany should be commended for the outstanding job in their care of a family's pet. It has been consistent for the past 10 years.

Deidre Westen Posted on Google 2 years ago

Fantastic experience: I have been taking my cats to Bethany Family Pet clinic since the day they opened. I now live 45 minutes away, but will continue bringing my cats to see Dr. Rodriguez as the quality of service and level of expertise is hard to match. All the vet techs display significant levels of care and kindness with all the animals that come into the clinic. The front desk staff are so efficient and caring that you feel supported from your first contact to completion of appointment. Another reason I am a forever client is the cleanliness of all areas of the clinic and there has never been any odors that I have detected. And for those (like me) who need payment options, they do accept Care Credit. Feline or canine will benefit greatly from the excellent care that Bethany Family Pet Clinic will provide. If you care about giving your loving pets the top shelf services, you will want them treated and supported by these wonderful people at BFPC. D.W. 2/5/24

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear about your positive experiences with Dr Rodriguez and the rest of our staff. It's wonderful to know that our dedication to compassion, efficiency, and high-quality care has made a lasting impression. We're grateful for your trust in us, especially considering the distance you travel for our services. Thank you for your kind words and for being a loyal client. We look forward to continuing to provide top-notch care for your pets.

Stephanie Liu Posted on Google 2 years ago

Fantastic experience: My dog is very anxious and BFPC has helped so much with it. They are so patient with her & are great about reading her body language. I have seen multiple vets and I’ve never had an issue. They are never pushy with products and really listen to you.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear that your dog is benefiting from our Fear Free approach! It's our priority to ensure the comfort of all our furry patients and set them up for success. Thank you for your positive feedback and for trusting us with your pet's care.

Linda Dean Posted on Google 2 years ago

Fantastic experience: We have been patients of Dr Norman since 1996 and are very pleased with the superior care he has provided our dogs (pugs) over the years. The great care is not limited to Dr. Norman, the other veterinarians, vet techs, and staff are very caring and go out of their way to ensure my puggies are well taken care of in every procedure they have had. From nail trims to emergency visits, I am extremely happy with Bethany Family Pet Clinic.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

We're thrilled to hear about your positive experiences with our clinic over the years! It's always our goal to provide superior care to all our furry patients and we're glad to know that our team's efforts have met your expectations. Thank you for your continued trust in us.

bonnie heaton Posted on Google 2 years ago

Positive experience: We have taken our pets to Bethany Family Pet Clinic since 2003. The staff is always friendly and professional and except with one exception many many years ago, we have had only great experiences with all of the veterinarians at this practice. I have recommended this practice to friends and family and will continue to do so. The only reason I changed my initial rating from five stars to four is because: 1. I have had to wait well past my appointment time on more than one occasion. This happened just yesterday. The vet was apologetic, but again, it has happened more than once, and 2. I was told I would get a phone call with an update on my pet's bloodwork and no call has come. I understand everyone is busy. But it might be better to give a range of time ("I will call in the next few days") Rather than give a specific time ("I will call you tomorrow"). Aside from these small details though, I appreciate all the people who work hard at the clinic, past and present.

Bethany Family Pet Clinic
Bethany Family Pet Clinic

Thank you so much for your understanding and kind words. We truly appreciate your loyalty to Bethany Family Pet Clinic. Your feedback is invaluable, and I'm glad to hear that you recognize the challenges we face with a busy clinic. We left a message with the DVM to address your concerns, and I apologize for any inconvenience caused by the wait time. If there's anything specific you'd like us to focus on or if you have further concerns, please don't hesitate to let us know. We're committed to improving the overall experience for everyone, and your input is instrumental in achieving that. Thanks again for being a part of our community at Bethany Family Pet Clinic!

Jessica Dehart Posted on Google 2 years ago

Fantastic experience: Thank you for being so caring and gentle with my boy. Definitely one happy pet parent. A year later I still love this place, one of cats was definitely not the easiest, they didn’t push her to do more,gave her a break, even meds, and recommendations to help calm her for next time. Definitely love the fear free and helping pets and owners deal with fearful animals. They answered all my questions, and most importantly they listened to my concerns of their ears

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