Spay Memphis
Bienvenido a Spay Memphis, una clínica sin fines de lucro dedicada a mejorar el bienestar animal a través de servicios de esterilización y castración de alta calidad y asequibles. Desde nuestra apertura en 2005, hemos realizado con orgullo más de 100,000 cirugías, logrando avances significativos en la lucha contra la sobrepoblación de mascotas.
Nuestra Misión es asegurar que cada mascota encuentre un hogar amoroso y responsable, y eliminar el apremiante problema de la eutanasia provocado por la sobrepoblación. En Spay Memphis, ofrecemos cirugías de esterilización/castración a precios notablemente bajos—$100 para perros y $60 para gatos. También brindamos precios especiales para gatos ferales y comunitarios, garantizando que cada propietario de mascota pueda acceder a nuestros servicios.
Nuestro impacto ha sido profundo, previniendo millones de camadas no deseadas en el Mid-South. Trabajamos incansablemente para aliviar las barreras financieras que a menudo impiden que los propietarios de mascotas esterilicen o castren a sus animales. Al apoyar nuestra clínica, no solo contribuyes a esta misión vital, sino que también ayudas a crear una comunidad amigable para las mascotas donde cada animal pueda prosperar.
Únete a nosotros para hacer la diferencia hoy. Tu apoyo, ya sea a través de donaciones o esfuerzos de voluntariado, tiene un impacto directo en innumerables vidas. Juntos, podemos asegurar una comunidad más saludable para nuestras mascotas.
Horario de apertura
- Domingo: (closed)
- Lunes: (closed)
- Martes: 7:30-17h
- Miércoles: 7:30-17h
- Jueves: 7:30-17h
- Viernes: 7:30-17h
- Sábado: (closed)
Fotos de Spay Memphis
Nuestro comentario desde InfoVet sobre Spay Memphis:
Spay Memphis es un servicio veterinario fantástico dedicado a proporcionar procedimientos de esterilización y castración a precios asequibles para mascotas en la comunidad. Los clientes elogian constantemente al personal amable y profesional, que se toma el tiempo para explicar todo el proceso, mantener informados a los dueños de mascotas y responder rápidamente a las consultas. Con un flujo de trabajo altamente organizado y excelente comunicación, Spay Memphis asegura una experiencia sin estrés tanto para las mascotas como para sus dueños.
Muchos usuarios expresan su satisfacción con los precios razonables, especialmente para los ancianos y aquellos con ingresos fijos, lo que hace que la atención veterinaria sea accesible para todos. La instalación es conocida por su servicio rápido y la alta calidad de atención brindada a todos los animales, ganándose una sólida reputación en el área de Memphis.
Si bien algunos usuarios han señalado áreas de mejora, como los desafíos de programación y la necesidad de disponibilidad los fines de semana, estas preocupaciones se ven superadas por innumerables experiencias positivas. Spay Memphis se reconoce como un recurso vital para el bienestar animal, contribuyendo significativamente al control de la población de gatos ferales y ofreciendo atención médica esencial a las mascotas necesitadas.
En general, los clientes recomiendan encarecidamente a Spay Memphis para cualquiera que busque cuidado asequible, eficiente y compasivo para sus mascotas.
Spay Memphis: Opiniones
Experiencia fantástica: Great service at affordable price
Experiencia fantástica: This is a wonderful place! The staff are so friendly. They keep you posted on what's happening with your pet and they are also fast on answering your questions by emails! Great experience! Highly recommend!
Experiencia fantástica: Very efficient and affordable
Experiencia fantástica: Had both my mom's babies fixed through Spay Memphis. Great service and value for seniors with pets. They are a wonderful asset for the pet community.
Experiencia fantástica: I had a great experience with Spay Memphis getting my cats neutered/spayed. The entire process is extremely well organized and streamlined. Most of the paperwork and scheduling is handled online, which made everything simple and stress-free. The staff was very friendly, professional, and genuinely caring toward both pets and owners. They clearly explained the process and made sure all my questions were answered. Payment options were easy and flexible, which I really appreciated. Overall, Spay Memphis has perfected their workflow from start to finish. I highly recommend them to anyone looking for affordable, efficient, and compassionate spay/neuter services.
Experiencia positiva: Relatively cheap and very quick
Experiencia fantástica: Smokey doing fine after neutered
Experiencia fantástica: I am very, very, happ with Spay Memphis and the way that they took care of my Chloe. I took her on Thursday Nov. 6th to be spayed and I was a little anxious about it, but knew I was doing the right thing by her. I told the technician that came to take her back when she was ready that my anxiety was through the roof. They said everything is gonna be ok and we'll text you when she's ready. They texted me a 1:30 and said she did good and I could come pick her up. She was very happy to see me, her little tail was wagging. They made everything quick and easy at check-in. I will recommend Spay Memphis to anyone looking to get their pet fixed. Thank y'all for taking such good care of my baby!
Experiencia fantástica: I love this company and everything was convenient and professional I suggested that my Bestfriend take her pets here due to the fact that my experience was excellent and on point I’m truly satisfied with the outcome from my visit
Experiencia fantástica: they were great
Experiencia fantástica: Thanks so much for taking care of my truffles and patches they did so good. Y'all are so awesome. Keep up the amazing job yall do for the memphis area. I appreciate your service
Experiencia fantástica: I took my baby Roscoe, and I was very pleased with the whole process. The process was very simple and convenient. I would definitely recommend Spay Memphis. My baby is doing Great l.
Experiencia fantástica: Very friendly and respectful employees. Clean. Took good care of my girl. Explained everything clearly afterwards!
Experiencia fantástica: First time there. Outstanding service from start to finish. Highly recommend!
Experiencia fantástica: Spay Memphis provides such an amazing service to our community! Not only do they offer low cost spay/neuter surgeries and basic medical care, they also make it possible to get community cats fixed at a reasonable price. Everybody there is so friendly and clearly love what they do. I do wish they had appointments on weekends but that's easy enough to work around.
Experiencia positiva: Inexpensive spay and neuter for dogs and cats. A little terse at the front desk, but understandable with the volume of services. It does smell strongly, but again, understandable with the services provided.
Experiencia fantástica: Had a great experience here with getting my dog spayed! They do amazing work as a non-profit and I hope someday I can donate back to them for the amazing work they do!
Experiencia fantástica: absolutely loved it!!,the BEST place hands down!!
Experiencia fantástica: Spay Memphis is fantastic! I got my 3 year old family cat spayed, and the ENTIRE staff was amazing. They were kind, helpful, patient, and very knowledgeable. Drop off was so simple and fast. If you are looking to spay or neuter your pets, then look no further! Spay Memphis is the place for you!
Experiencia fantástica: Had my kitten neutered here yesterday and everything went so smooth. I am glad I prepaid for check-in, as there was a line but I was the first taken back due to prepay! The staff were all so wonderful and friendly. I am thankful for their services!
Experiencia fantástica: Spay Memphis did a great job on my Bella. She was in and out. They kept me updated. Bella’s in good spirits. Thanks to the vet for taking good care of her and staff. Like many I’m on a fixed income and spay Memphis was a great choice for me and my family so we can afford to have her. TikTok - bellababy_105 If anyone would Like to support her journey as life as a cat. Thanks again to staff and vet for doing Gods work helping the community! Pet hero’s!
Experiencia fantástica: From scheduling, to answering questions, drop off, pick up, PRICING, and everything in between: ALL FIVE STAR!! Thank you, Spay Memphis for handling my baby with such care and everyone being so kind! Highly recommend!
Experiencia negativa: They perform surgery on cats before scanning to see if they have a microchip.
Experiencia fantástica: I’ve had my fair share of places who have fixed my babies. They’ve all been super expensive and then didn’t even take care of them right! But not here. Not only was it affordable and only $120 for TWO cats of mine. They were also all extremely nice and sweet to my babies. And they were treating with so much care. I will be telling everyone about this place. Thank you to everyone who took care of my sweet Gizmo and Java Chip today!!
Experiencia negativa: My cat was already neutered and microchipped. He was brought in by a neighbor because he somehow got out of my house. Before they checked him for a microchip, they sedated my cat and clipped off part of this ear. Only after that did they realize he was microchipped and contacted me. They performed surgery on my cat without my consent and did not respect the microchip information. I am absolutely furious they did this to our baby.
Experiencia fantástica: Spay Memphis is life saver for animals. Did you know your pets live longer after being spayed/neutered? We have been able to get over 10 cats fixed. This helps keep down the number of feral/homeless cats. These cats won’t suffer having litter and litter their whole lives. It lessens the suffering of unwanted kittens who die of starvation or illness. Spay Memphis at low cost will spay/neuter your pets, saving you hundreds of dollars. They take good care through the process, we have never had any complications from surgery. Staff is friendly and professional and really care about animals. If you are able they take public donations to ensure people who can’t afford spay/neuter can still care for their animals. Check their website for information. I can’t say enough about how much we appreciate their services. Thank you Spay Memphis for saving the lives of our pets and the feral population .
Experiencia fantástica: They do amazing work and the staff is very helpful. I will return for future visits.
Experiencia fantástica: The front desk staff is incredibly friendly and attentive. I had my fur baby, Doug neutered here, and they took excellent care of him. I'm so glad I chose this place for the procedure. After the surgery, they provided all the necessary information and medication to ensure a smooth recovery. The pricing for spay/neuter services is reasonable, and the professionalism of the staff is absolutely top-notch—5/5 without a doubt!
Experiencia fantástica: Staff are soo friendly!! Great experience!! Definitely recommend them!!
Experiencia fantástica: If you don't want to pay your veterinary hundreds of dollars to have your pets spayed, this is $100 the place to go. Cats are less than $70, and dogs are $100 or less depending on size. You can also get certain shots done if they are getting spayed. Appointments Only. Staff is really helpful and friendly. They have taken great care of my pets all surgeries successful.
Experiencia fantástica: Recently i got my cat neutered here and he had a heart attack, but they resuscitated him and are trying their utmost to help him, I was mad at first but I see that they're actually trying, and that they truly care about animals, thank you for actually trying.
Experiencia fantástica: They were kind and professional. I can't forget the great job they did on my cats surgery. I have no problems with anything. I will be returning .
Experiencia fantástica: The best people... fill out paperwork ahead of time, pay ahead, be there on time for drop off and pick up. So thankful for this place and the great staff!
Experiencia fantástica: I love SpayMemphis and the excellent, affordable care that they offer!! Everyone that works there is wonderful!
Experiencia fantástica: They were friendly, efficient and very reasonable in prices. I would use them again and will refer people to them.
Experiencia fantástica: This is the best facility in Memphis they do AWSOME work here. Prayers to you all Stephanie
Experiencia fantástica: They did a great job. Caring staff. Excellent communication with the surgery. You do need to plan in advance. Probably 2mths but for the price it is worth it.
Experiencia fantástica: This is a GREAT place for pet services. All the staff I came in contact with were professional, knowledgeable, caring. Spay Memphis is VERY DIRECT with website instructions. It’s almost offensive. It’s like, this is what you do, don’t be phoning us, because, this is what you do. After you complete online information, you began to have thoughts about if you completed information properly. BECAUSE, Spay Memphis advises you several times during information gathering that any information not given or if something changes, you may FORFEIT your appt. etc. I DO RECOMMEND SPAY MEMPHIS.
Experiencia fantástica: As someone who is poor but also regularly on the receiving end of the cat distribution system, this place has been a godsend. Despite inflation this clinic has been able to offer vet services at very affordable prices. So grateful to the medical professionals here; staff is also always incredibly kind
Experiencia fantástica: Spay Memphis is the best way to help control the feral cat community in my neighborhood. We still have a few more to catch, so Spay Memphis will continue to be the best place for us! Highly recommended for pets and strays and ferals.
Experiencia fantástica: Thank goodness for Spay Memphis! They provide vital service for the community and we are lucky to have them. Not only do they provide spays and neuters, they provide wellness care as they are able to. Both of my cats have received their vaccines here when I couldn’t afford to go to the vet for a full annual exam. I could rest easier knowing they at least had all their shots. Thanks Spay Memphis and everyone that works or volunteers!
Experiencia negativa: Very upset they only allow 1 cat per trap and told her ok my husband can sign other one and then she said per car now ! How are we ever going to control the population with feral if they change the policy.
Experiencia fantástica: So friendly and fast they took care of my pet very well before and after the surgery. Great place!
Experiencia fantástica: As usual they took great care of my babies. Explain everything that needed for aftercare.
Experiencia negativa: I am fuming ! Spay Memphis what the heck ! 5 feral cats a day ? You trap a cat you’ll never get back in a trap waist time being in your lot at 7:30 as marked on the site Only to find out you have to be the 1 of only 5 people to get in . How the hell you gonna call yourself a spay shelter with 5 a day . I’m so aggravated.
Experiencia fantástica: Always well organized, professional and empathetic towards all their patients and the humans who bring them for altering.
Experiencia fantástica: Reasonable and did a great job! There is a discount for pit bulls too that i used. Only like $50 to spay or neuter if the dog has pit in it
Experiencia fantástica: Cost is reasonable. Very friendly staff. Have had 7 cats spayed with NO problems. Only getting an appt comes with a longer wait....but it's worth it.
Experiencia fantástica: Found out about this place from my Vet when Rusty needed surgery for an undecended testicle. The appointment was a 3 month wait, but we'll worth the wait! Excellent service and care from beginning of the end!!
Experiencia fantástica: They neutered both my cats and microchipped them. Great job. The cats were fine, had no problems. When I needed additional info, all it took was a phone call to them and they emailed me why I asked for the same day. Thank you for taking great care of my babies !!
Experiencia fantástica: I visited them a few years back and I have nothing but positive things to say. They are doing a great job.
Experiencia fantástica: Loved it! My fur baby was spayed and chipped. They were very polite and took great care of her. Sent home with detailed instructions!
Experiencia fantástica: The staff was extremely polite & made the whole experience a pleasant one. Great job guys, keep up the amazing work!
Experiencia fantástica: The staff here are so nice, they treated our dog very kindly. You're given everything your pet needs for spay or neuter, given a sheet of clear instructions post surgery too. I highly recommend.
Experiencia fantástica: The ladies there were super nice and helpful and because we live we have of cats to fix so them being so affordable we really glad we found em. The momma cat was fixed and was so calmed when brought back out to us so I know they took good care of her. Thank ya so much! We will be back with more!
Experiencia fantástica: Words cannot express how much spay memphis means to me. The people working here are world class and deserve the best things in life. I brought my outdoor cat in to get TNR’d and she was carrying too many kittens and unfortunately she had internal bleeding and lost too much blood. Spay memphis stayed past closing just so me and my partner could say our goodbyes and I appreciate it so much. Thank you spay memphis for making this awful experience into such a positive and endearing one. I will be asking friends and family to donate and if you’re reading this, support spay memphis and all they do.
Experiencia fantástica: Very clean office, very quick, and the lady who took care of our dogs was absolutely amazing (and had really cool lashes!). The folks at reception were also great and friendly! It's the lowest cost vaccines in the area with absolutely no drop in quality from going to an expensive vet clinic. All around wonderful place; I can't believe we didn't use the services here earlier.
Experiencia fantástica: I've never been to a vets office for a spay or neuter that went so well before. Not only were my 2 cats finished 3 hours earlier than anticipated, but they walked around like nothing happened at all. How refreshing. Great, great place!!
Experiencia fantástica: The staff was wonderful with my hyper dog. They were extremely helpful and answered all my questions. They went above beyond. Extremely affordable
Experiencia fantástica: The staff here is helpful and friendly I recommend Spay Memphis all their services are moderately priced. Have some understanding they are backed up but will get you in ASAP. Keep up the great work guys. Thanks for all you all do
Experiencia fantástica: Excellent service - I dropped off my cat Felix (aka Kitty Mane) to be neutered, and they were very accommodating. There was no issue with scheduling his appointment, and the vet tech and front desk workers were very pleasant to speak with when I came to pick him up. Social distancing and use of face masks were observed. I would highly recommend coming here, especially if you are involved with Trap-Neuter-Release, as the prices are very reasonable.
Experiencia positiva: The did a great job spaying our kitten, but they trimmed the fur around her face and ears without asking us first. We liked her cute round face from her baby fur. She wasn’t matted or tangled, so there was absolutely no reason for that. Kinda frustrating.
Experiencia negativa: Could not make appointment, there was a 6month waiting list. Took my fur baby dog somewhere else. I cannot give star rating to a place I have never been to.
Experiencia negativa: Killed our foster dog today during a routine procedure. Rude staff and poor people and communication skills. Vet seemed to have little experience post graduation and was rude and argumentative. I will never use or recommend this place to anyone.
Our entire staff is devastated at the loss of Milo. When he stopped breathing in recovery, every life saving measure was taken to attempt to bring him back, but after 30 minutes was unsuccessful. As our veterinarian explained, she suspects it was an undiagnosed congenital condition. While I believe our staff showed you compassion, I understand grief can change the way actions are perceived, especially since the rescue group was unable to reach you with this tragic news before you arrived at our clinic. Our veterinarian has been with our clinic for 5 years and has specialized training in spay and neuter surgeries so while she is extremely skilled in that area, she is inexperienced in informing clients of a loss like this as it is very rare. For reference, our clinic has an incident rate of 0.09%, while studies show the average surgical veterinary incident rate is between 1% - 5%. While I know that information and nothing we can say can help at this time, we do offer you our deepest condolences for your loss.
Experiencia fantástica: I had my fur baby neutered & microchipped at Spay Memphis 10 yrs ago. Since then I’ve discovered that they offer low cost wellness and vaccination clinics for spayed/neutered animals.
Experiencia fantástica: They treat my pets like they are their pets. Friendly service and awesome Vet and awesome helpers
Experiencia fantástica: Diane was SO helpful! She gave me all the information I asked for and then some. She guided me through the in's and out's of scheduling. She is a value to not only the business, but to the community, as well. The company does amazing work for local animals and local animal owners.
Experiencia fantástica: My sweet cat, Kevin, yesterday 05/19/2023, went in to be neutered and the vet noticed he had a mass on him and immediately had her staff call me to tell me and we decided to test him on the spot for cancer snd FHIV. it turned out he was experiencing aggressive cancer. There was nothing any of us could do as his tumor was too large and had attached itself to too much in his little body. I had to make the decision right then to let him rest and be at peace. Thank you to the staff for not ignoring it and checking on my baby and keeping me updated. I am sad to say he has passed away as of approx. 1:40pm yesterday but the staff gave him so much love and kept him stable for us to come say goodbye. I am so glad that Kevin was surrounded by so many sweet, generous people in his final time here with us. Thank y’all, so much again. A special thank you to I believe her name was Ashley, for calling me every step of his diagnosis and being so personable and having the strength to give such heart breaking news.
Experiencia fantástica: They did really good job on my large breed puppy . The staff were super friendly as well.
Experiencia fantástica: Very reasonable price and friendly professionals. Would HIGHLY recommend. I even told my mama to take her 6 dogs here
Experiencia fantástica: Very helpful to people on government assistance, low cost program . Nice caring people , have had 4 pets done now. All doing great , thank you
Experiencia fantástica: This place is amazing. They have spayed and neutered all 3 of my cats and my dog. They take really good care of your pets. They make sure that your pets are comfortable and relaxed. The prices here are so low. Every other place charged in the hundreds. This place never went over a $100. This is definitely the place you should take you fury babies.
Experiencia fantástica: The check in process was quick and easy. Our little Kashew happily went with the personable and pleasant employee. We got a call way sooner than we expected that we could pick him up at 12. That helped us beat the traffic and continue on with our day. Kashew was still a little woozy from the surgery but he was in perfect health when we got him. The price point of the surgery helps to make neutering far less of an economic burden. We are so appreciative!
Experiencia fantástica: Great A lot of people don't know You can schedule to give your pets shots flea treatments and a lot more services do your neighborhood some good bring in a stray cat and have them spayed or neutered Some of my appointments have been two week went maybe longer depends But I've never had any issues with appointments or schedules
Experiencia fantástica: Great place to take your pets. They take wonderful care of them. I'd like to say that all the vets, assistants, and all employees are very nice and helpful to the clients and pets, as well. GREAT JOB ALL!!
Experiencia fantástica: My wife and I are on fixed incomes. We were glad to find a place where, as seniors, we were able to afford to have our kitty spayed.
Experiencia fantástica: These are really friendly people doing a really important job. All their staff were so helpful and reassuring of my pet's care. Though my little fur-babies were a little sore from their snip, they couldn't have been in better hands.
Experiencia fantástica: This place is fantastic place to get your animals sterilized and keep unwanted lives. And protect our animals from unwanted and or unnecessary litters. These people are amazing and work hard to help us and the animals be safe and healthy! These people are fantastic!
Experiencia fantástica: Very professional! Got my cat spayed a few days ago and everything went great!!! The surgery itself was at no cost and it only cost me $50 to get her microchip, 1 year rabies vaccine, to get her tested for FeLV/FIV, the FVRCCP vaccine nail trim, and 1 month flea treatment. The invoice below isn't broken down for what I paid for, but it was optional to get other things done for my fur baby other than the spay itself. 10/10 would recommend!! Thanks guys! See ya next month for my K9 fur baby!!
Experiencia fantástica: I have used them twice for two feral female cats. They are amazing. What a great service they provide for the community
Experiencia negativa: I don't know how to feel, When I brung my cats in the procedure went well but 11/23 my dog came in and 11/26 at 4 AM she was dead.
Experiencia negativa: I've had a positive experience with them in the past but the most recent one about a month ago was kind of yikes. Brought a new rescue in after waiting for a appointment which was a month out. The vet noticed "signs of diarrhea" and automatically deemed the pup fatality sick with some random virus or disease. Was then told he could die. Only to say we should take him to a full service vet for tests. After being told by my spouse that he was at a full service vet a month prior and all the test results were negative and receive various vaccinations. The worst part is that we were still charged a portion of the money paid for the services and they didn't bother to offer a reschedule date after waiting over a month for this appointment.
Experiencia fantástica: First I would like to say that I think they are really cheap in today's economy we need that we went to three or four different places and they wanted three to $500 thank God we got this place no rip off here
Experiencia fantástica: They are all so sweet and so helpful. I'm happy that I brought my puppy in. They've taken great care of him and have kept me in the loop for everything!
Experiencia fantástica: Affordable, very nice and professional caring staff i was welcome with a big smile. definitely will come back if i need help with my kittens or dogs.
Experiencia fantástica: This place has the best service and the best prices they care about your animals and the last Friday of every month is cheaper for cats and release cats you just can't beat the pricing here
Experiencia fantástica: They are always friendly, my new kitten was well taken care of. Price is best in town. I always recommend them.
Experiencia negativa: My dog died a week after having surgery at this location. They assumed zero responsibility and refused to give any help when we called about his symptoms. Do not bring your pet here.
We are very saddened to learn of your loss and know you are understandably upset but as we explained on the phone when you called, Eevee’s presenting symptoms (vomiting, lethargy, and diarrhea) 5 days post-surgery were not indicative of a surgery complication but more indicative of parvovirus, especially given his age and breed. If his symptoms aligned with a surgical complication, we would have been glad to see him back. However, since our veterinarian highly suspected parvovirus, and as a surgery only clinic we do not have parvovirus tests or the medications needed to treat parvovirus, we could not treat him and had to recommended you take him to your full service veterinary clinic for diagnosis/treatment.
Experiencia fantástica: They are a great group. I had my put mix spayed here. They took such great care of my baby.
Experiencia negativa: My animal died 5 days later after being neutered. He was perfectly fine before I took him. I wouldn't refer them to anyone.
Experiencia negativa: I took my 3 going on 4 year old cat here to be spayed about 3 months ago and she is now blind. I am aware that this is one of the more severe side effects of common anesthetics used when spaying a cat. However as someone who has worked at a vets office and groomed dogs for 7 years, I constantly got the feeling the they were not in control or confident in what they were saying or doing. More importantly My Cat was in their care for an entire month because of the surgery not going well which was never fully or properly explained. During that entire time the Vet Tech nor any third party I talked to, informed me that my cat was now 100% blind. (I guess they didn’t think it was important) However it took me a few days to realize my cat wouldn’t eat or drink because she was blind. The story does continue and get worse from here however I would like to leave it at this. In conclusion my cat who is now four was born under my bed, from the start she was always independent and preferred to play with the dogs instead of the cats. I feel as though she was treated like a dollar sign. I can’t help but think did they handled her surgery just this carelessly as they handled me. I feel guilty maybe this whole thing could’ve been avoided if I just chose different.
On March 16, Indica was spayed at our clinic and suffered an anesthetic reaction. Our veterinarian noticed this immediately and life-saving measures were taken to save Indica’s life. As soon as she was stable, our veterinarian spoke with you about the most common side effects of losing oxygen, which included neurological issues and blindness, which she was already experiencing. Because Indica needed extensive medical care in the 3 weeks that followed her spay/anesthetic reaction, our veterinarian performed this care at our clinic and her home 24/7 to make all efforts to give her the best quality of life possible - at no additional charge to you because we did not want the cost of that medical care to affect any decisions you might have to make. She texted you almost daily updates, which often included her inability to navigate herself to the litter box and her food/water, due to her neurological issues and blindness. This was also discussed in person with both you and your boyfriend on the visits you made to the clinic to see her by two separate members of our veterinary staff, one of which noted she discussed with you that Indica could not see the toy you brought to play with her that day. On April 7, after 3 weeks of 24/7 care and when our veterinarian felt she had progressed enough to come home, it was discussed with you both in text and in person how she would need a lower profile litter box and, until she learned where it was, need to be led to her food/water.
While we know an anesthetic reaction like this is devastating to the pet owner, it also is to our entire staff, as we work hard every day to provide the highest quality of care to all of our patients. For reference, studies show the average anesthetic and/or surgical reaction rate in domestic pets, is between 1% - 5%, our clinic’s rate is 0.09%. In most cases, like Indica's, there is no known cause. We do apologize that you feel we did not communicate well enough with you, as that would never be our intention. Regarding your comment on feeling like Indica was treated "as a dollar sign", that could not be further from the truth - you were charged only for her spay surgery. And as mentioned above, she received extensive medical care from our veterinarian 24/7 for 3 weeks, which I can guarantee would not have been the case at any other veterinary clinic.
Experiencia fantástica: Wonderful service they offer! Low cost spay and neuter is so important in this area and I'm thankful they are caring doctors and techs as well. I took my cat and will be taking my dog and kitten soon!
Experiencia negativa: Need to reschedule your appointment, don't leave a voicemail... They'll say they didn't receive one to keep your deposit..also good luck getting them to answer the phone..
Experiencia negativa: They are having phone issues. If you need to cancel your appointment and leave a voicemail, I wouldn't.. I called in the morning and left one and I called at 3pm and left one. They said they didn't get the voicemail and we aren't getting our deposit back. We literally are at the hospital with a family emergency and they acknowledged that they are having phone issues but don't care that I left a voicemail.
We appreciate your feedback on this issue. However, as we stated on the phone yesterday, our voicemail system is working fine, we have been having issues with the phone not ringing into the clinic, as confirmed by our phone company. We did not have a voicemail from you until after 3 pm, which is after our rescheduling window to reschedule without losing your $10 deposit. As also mentioned on the phone to you yesterday, our confirmation and reminder information lists this policy and also directs all pet owners needing to reschedule to email us. We do not have exceptions to this policy as it is in place to prevent no-shows and allow time to fill appointment slots with other pet owners waiting to have their pet spayed or neutered. This is a standard policy in veterinary and human medical clinics.
Experiencia fantástica: Spay Memphis does a fantastic job at an affordable price. Their work with feral cats and stray dogs is admirable. We have taken several pets there over the years. The care from the staff is always excellent. All of my pets recovered beautifully and quickly after surgery. Thank you Spay Memphis!!
Experiencia fantástica: I love spay Memphis!!! They have spayed my 5 yo chihuahua Canela, neutered my 1.6 yo pit mix Snoop and my sisters 7 mo cat Thor. They’re amazing and very quick with their work. Everyone there does an amazing work. I always recommend to anyone with pets!!! If i could give them a million stars i would!!
Experiencia fantástica: Great and friendly staff! Made me feel safe about getting my fur baby neuter! When I went back because my pet wouldn’t go to the restroom. They ensure me that’s he was fine and will eventually go. When I went home he immediately went! This is definitely the place for great, friendly and affordable pet services!
Experiencia fantástica: Such an awesome job was done with my sweet Taco. Super affordable as well! I am definitely recommending!
Experiencia fantástica: They took great care of my Aussie and intend to use them again with my chihuahuas
Experiencia fantástica: Fast and friendly. Was in and out on both drop off and pick up. And very reasonable for service pricing
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