City Creatures Animal Hospital

Experiencia fantástica: Found my forever vet! Dr Ernst (sp?) was thorough and patient and provided teaching about some of my concerns. She is extremely capable! Vet tech Jacob was very gentle and caring to my bearded dragon Kai. This dragon was in such a good mood after his experience there, and he can be quite skittish with new experiences. Receptiosts were friendly and accomodating to get me in on short notice. The doctor performed all the tests I asked for, explained the results, shared her techniques she uses for stubborn dragons like mine lol. I felt the bill was very fair for all they did, and for the medicine, syringes, and critical care they sent me home with. So nice to have a competant exotic vet with such a great bedside manner.

Experiencia fantástica: I bring my 2 senior dogs to City Creatures...I have to commend the staff there from the receptionists, to the vet tech's/assistants to the vets...Everyone is so friendly and accommodating...Kyle always puts my mind at ease when I call her to tell her what is going on...she always gets me an appointment as soon as possible...she listens to me and reassures me everything is going to be okay...the vet techs greet my dogs with a smile and treat them with such care and concern...I love Dr. Sood and Dr. Albert...they have both taken care of my dogs since they were babies....they are now 16 years and 6 months old...I cannot say enough positive things about this office...I highly recommend City Creatures...

Experiencia fantástica: I would like to express my heartfelt gratitude to the staff who assisted with the difficult decision to say goodbye to our cat Cali. Kenny, Dr. Sood and Megan were outstanding. The care and compassion they showed left a lasting impression on our family. The time they took to make us feel welcomed and Cali comfortable was greatly appreciated. Thank you for everything.

Experiencia negativa: First visit, changed vets. Heard good things from them. But when I took my small cat for a skin issue, charged a sick cat call. The vet never touched my cat. The young vet was very fearful, in turn making my cat, more fearful. She never touched the cat. My husband was with me as she is like our child. I did call and speak with Dr Earnest. She tried to say she laid hands on her, but that was a lie. When Nellie hissed the only thing she did was take a picture of her teeth when she hissed. Total BS

Experiencia negativa: I went to get my childhood cat euthanized yesterday. It was a hard decision he wasn’t actively passing away but he wasn’t happy and was suffering. I wanted to keep him home so he can pass with me because he loved me so much. he’s my baby. I ended up deciding to bring him in being promised it was a peaceful way to go. It was the worst thing ever. The doctors made a mistake and killed him before he even got the lethal injection. They put the sedative (that was supposed to be injected into muscle) deep into my cat that you can see visually he had little to no muscle in his back. he was very skinny. they told me it would take about 10 minutes to sedate him but since it went into his bloodstream instead, the medication had instant effects. A minute pass and I realize he is having a hard time breathing. I call them in and the dr out loud acknowledged that he wasn’t breathing and that’s not supposed to happen. they had no sense of urgency I’m guessing they just figured he was going to die anyways and I was left in the room with my now dying cat. I put my ear to his chest and I heard no heart beat and he now stopped breathing completely. He died. then the doctor comes in and injects him with the lethal injection. AFTER his heart had already stopped beating. Worst experience ever and it has severely traumatized me as this cat was my baby. I was so scared of taking him to get euthanized because I don’t trust people with him. IF YOU ARE GETTING AN ANIMAL EUTHANIZED MAKE SURE THEY KNOW HOW TO SEDATE YOUR PET AND NOT KILL THEM. I paid for a peaceful experience and got the worst experience ever. I would take your animal somewhere else.

Experiencia fantástica: We have been bringing our dogs to City Creatures for just about 25 years. During that time we were treated courteously and professionally by every single employee we worked with. For the past 3 years we have received excellent advice and care from Dr. Sood regarding the decline of our beloved 14 year old dog. She made his final years much easier for us to manage. When we made the difficult decision to put him down, City Creatures took care of us right away. The two techs and Dr Benton were beyond compassionate and sympathetic. They listened to our concerns and then carefully explained each step giving us all the time we needed. While the passing of a pet is not easy, our dog's final moments were peaceful and gave us great comfort. Though we are taking a break from dog ownership, if we do get another dog we will definitely bring it to City Creatures.

Experiencia fantástica: Best clinic. Best staff. The staff is so caring. The techs, assistants and receptionists, all deeply care about the work they do. Their job is extremely hard and yet they still do it with a smile and amazing attitudes.They see animals in the worst shape with most people declining service to help get answers for their pets. They do not get enough credit for the work they do. If you think anyone in this line of work is in it for the money then you are mistaken! They are in it for the compassion of animals. I am beyond thankful they are my vet clinic. They saved so many of my pets.

Experiencia fantástica: City creatures is an amazing vet clinic! The staff are knowledgeable, experienced and kind. I always feel safe bringing my pets here knowing they will be well taken care of.

Experiencia negativa: Edited following owner's comment: My suspicion that Arthur has kidney disease was based on recognizing symptoms from previous experience, not based on another cat's health. Keep arguing with me about whether or not your office made an error in judgement all you want, i think you did and refused to admit it and respond with a basic apology. Unfortunately Arthur does not travel well and at my visit asked tests to be run based on my suspicion of kidney disease or diabetes, rather than subject him to further travel. I also said medications have made the issue of travel for him more difficult since being sedated caused vomiting and urination in his carrier. You never once offered to waive any fee, but repeated the cost of taking blood pressure at my initial visit and that "owners don't want all the tests" due to cost, DESPITE me saying I was willing to pay that. I disconnected the call with a manager when I was told "oh well too bad for you" and said I needed to cancel my appointment. Both receptionist were very rude talking over me and swore at me they didn't need my "bullshit" TO ALL POTENTIAL PATIENTS-- RUN!!! Well I'm sure management will find a way to argue with me about this review, since it appears they do that with reviews they don't like. Or reviews in which people state their opinions or feelings. Here goes. This vet office, and in particular the exam rooms, are dirty. The fixtures are worn and outdated. The floors are scuffed and soiled in the corners, as though they should have been replaced 20 years ago and they can't be bothered cleaning them thoroughly because they won't look clean. The musty smell could be dried urine, or just old floors. I had overlooked the lack of cleanliness previously because I thought we were receiving stellar care at a good price. I rescued 2 cats a few years back. One of them was obese and when she began to loose weight, I was saddened to discover it was not due to my efforts but kidney disease. The surviving rescue i have closely watched for the signs I missed with previous rescue. When I saw initial signs, I brought him to see a vet. I expressed my concerns and that I would like him to have all necessary tests. I thought they did them. When the results came back, I was told I needed to bring him back to have his blood pressure taken because he had what we all suspected, age related kidney disease. I thought they had just accidentally neglected to take his blood pressure. Nope. So now, I'm supposed to bring him back, subject a very nervous traveller to more tests and PAY ALL OVER AGAIN Spoke with not particularly polite reception who interrupted every word I said and accused me of "abuse" trying to speak over her and be heard and tell me she didn't need to listen to my "bullshit" then "accidentally disconnecting" me. Called back. Asked for a manager/supervisor please. When I declined to give her my name, she suddenly stated supervisor was not available. But wasn't she available 10 seconds ago? They played games. Knowing I am upset. Instead of attempting to diffuse the situation, reception did what they could to make it worse. So, I asked for the tests and when they didn't do them, I was told "that's not how it works" at a vet. They won't do all the tests people are asking for until they get blood test results, even if it is a basic test like blood pressure. So they would have charged me again. They did not agree to waive any fees, only provide medication to sedate him. I wouldn't have been so upset if they had just simply admitted to an error and agreed to charge me what they would have if the blood pressure was taken at my initial visit. Kindness and humility go a long way, neither of which this office demonstrated in this situation. As an aside, why does this office do all the tests in the back where we can't see them being done? What is there to hide? Other vets I've been to over the years take blood, complete basic tests in the exam rooms.

Experiencia fantástica: I have been taking my dog and cats to City Creatures for years. They always get me in for an appointment quickly! The staff is always so nice and treat my pets great! Even after moving out of the city and to the suburbs, I make the drive to City Creatures to make sure my pets get the best care!

Experiencia negativa: I brought my cat Jersey here (because the place that I normal would that him didn't have an opening till 12/1/2025) Wednesday 11/26/2025 not knowing why he was sick? I got an estimate of over $850 I can afford that I'm on social security so I payed for what I could afford and said let see what happens. Today Thanksgiving I watch my cat die it wasn't pleasant. Yep just a little bit bitter because it was hard to watch and not be able to do anything I prayed to god let him go, I just wanted to share.

Experiencia negativa: I'm not totally disappointed with the clinic but we have decided to move elsewhere. I found some of their lab/procedure ordering practices to be excessive and expensive. I had very little positive experiences with whoever was on the other end of the phone when I called. My dog's chart has notes in it about me being "rude", because I asked them to verify the medication that they were gatekeeping and gave us the run around with. That's not very professional in my opinion. I just don't see the point of having to struggle with EVERY aspect of owning a dog with a difficult vet office experience. Go somewhere else, save yourself the time and the headache.

Experiencia negativa: I am leaving this office because of poor communication from staff and them not approving my dogs meds. I used City Creatures in the past for my pup from about 2016-2021 and had a great experience, so when I adopted a pittie in January of 2025 we were excited to take him to City Creatures, but what a disappointment it has been. Although the vets and techs were very polite, I find the communication to be lacking. My husband and I took our pup to his first appointment and were told, as we know, we would need flea and tick drops as well as heartworm meds. The tech said, "You can get them from us, but many people like to order these from Chewy." We wanted to order our pups meds from Chewy because it is cheaper and we already get all his food, snacks, and toys from there already. So I used the Chewy app to request my dog's Triheart Plus (for Heartworm) and Onguard (a flea and tick preventative). About two weeks later, I received an email from Chewy saying, "We're still working on approval for Mulligan's prescription item." Then a few days later, I recieved an email that City Creatures did not approve the prescriptions for my dog, because there was no record of him as a patient. After calling City Creatures and speaking to a receptionist, who spoke to me in a condescending tone, I was told that it must be that the phone number in the Chewy account does not match the patient phone number at the vet's office. Okay- so I changed the phone number with Chewy with my husbands number, so it would match the phone number CIty Creatures has on record and my dog can hav his meds three weeks later. Also I would expect that offices that do this kind of stuff all the time would anticipate these types of things and tell their patients to check the numbers on file when requesting meds...anyways, AGAIN City Creatures denied the medication for my dog. My husband called them and was not happy and told them it had been several weeks that our dog had not had his meds and that they needed to approve it. This is poor quality care, in my opinion. Now since this fisco, we have had another issue with lack of communication from a receptionist. Our dog was due for his heartworm meds AGAIN- so my husband called City Creatures to request it. He had the phone on speaker and we were told by the receptionist our pup was due for heartworm testing. Since we are not veterinary professionals, my husband said, "So do we need to bring in a stool sample, or what?" The receptionist said, "yes, do that." So, that week I dropped off a stool sample to City Creatures and the receptionist looked at my like I had three heads and wanted to know why I was dropping off a stool sample to check for heartworm. "Your dog needs bloodwork to check for heartworm. His fecal testing is up to date." The inconsistency in communication is unacceptable when we are trusting you all to be on the same page. We decided to leave for a different vet in WNY- UPON Reading my dogs records we sent to our new vet, office staff from CITY CREATURES decided to include in our dog's medical records that my husband was rude. This is not professional at all and pretty nervy of someone to say who did nothing but give us the run-around when it came to taking care of our dog.

Experiencia fantástica: City Creatures is the best veterinary practice that I have ever taken my animals to. We woke up last Thursday to our elderly cat exhibiting some seriously concerning symptoms. We called our regular vet, and they did not have a doctor on staff, so we started calling around. City Creatures was happy to accommodate us in an emergency sick visit and was willing to examine her. Unfortunately, we were given pretty bad news, but we were also given options. They did not push us one way or the other and gave us time to talk about it privately. When we did make the hard choice to opt for euthanasia, all of the staff went out of their way to make sure that we were comfortable when we said goodbye. They were so sweet to our girl and we did not feel like we were being rushed at all. When we came to collect the remembrance items, everything was presented so beautifully and it was clear that there was a lot of thought put into it. There is a superstar staff here at City Creatures, but I want to specifically shoutout Becky, Dr. Benton, Jacob and Tori for their extreme kindness and making such a hard day that much easier for all of us. We will be bringing all of our other animals here in the future, I suggest you do too! I've attached a photo of our sweetie girl :)

Experiencia negativa: I'll never forgive that awful woman for loading up my pup on "meds" that he didn't need (got a second opinion and they said what city creatures did was unnecessary). Perfectly healthy dog that passes away 2 days after the meds were prescribed/administered. It's a business at the end of the day and they got their money so I'm sure they didn't care except for the one woman who checked on us after.

Experiencia negativa: Having only heard good things about City Creatures from friends, I am disappointed to say I haven’t had a good experience. The vets themselves are alright, but the receptionist I’ve spoken to over the phone is very disrespectful. When I brought my 6 month old puppy in for a visit because he had adverse reaction to antibiotics prescribed to him from my last visit at city creatures, I was given a prescribed diet. It wasn’t until I got home I realized I was given a bag of adult dog food. Hesitant to give adult dog food to my 6 month old puppy, I called them to explain my concern. I was then laughed at by the receptionist, who followed up by saying “we know what we’re doing here. it’s not like he’s a cat, he can have dog food. it’s no big deal.” On a Saturday I left a voicemail requesting an appointment since my puppy has been coughing. I wanted to find the cause and get the proper care for my dog. At 7am on a Monday I received a voicemail saying I should call back when they open at 8am to set up an appointment. Considering I first wake up around 7:45am, I did not return the call until 10am. Not that it’s anyone’s business but I had a meeting from at 8:30 that morning. When I returned the call, I was nervous because I knew I’d be speaking to the same receptionist who not only called me at 7am, but laughed at me for being concerned about my puppy’s health and my hesitance to give him adult dog food. I was displeased to find out I’d be speaking to her over the phone again. I gave my information to her after saying “I’m returning a call I received this morning” and was told “we make a lot of phone calls, you need to be specific. what’s the number?” not a great start. After I apologized, I gave her my phone number. She replied “well if you followed my instructions and called back at 8am like I told you to, you’d have an appointment. now we’re all booked for today.” this was beyond unnecessary in my opinion. I understand people have bad days, but I have never been treated with respect by this receptionist. I will not be returning here solely because of how the receptionist treated me.

Experiencia negativa: This place seems to have a rotating door of vets or temp stand in vets. So it’s difficult to maintain a relationship or consistency with care. We were in 2 times in last month, billed for a physical exam and blood work ect. When I requested my dogs tick medicine it I was told I needed to bring her in for her annual “wellness” exam and the previous visits were not good enough. Nys law requires vets to have only preformed a physical in a years time….. so, after having consistent care and check ups recently to include a full blood panel didn’t satisfy a “wellness visit”, it’s necessary to go back, to order her tick medicine. Yeah, sorry time for a new vet! When I discussed this with another facility, they were also very confused as to why I would have needed another visit. Not a fan!

Experiencia negativa: Everyone was nice to me and my girlfriend. So I can’t complain there. Our cat’s breathing sounded odd and stuffy. We asked multiple times could it be a cold or simply a hair ball. That was shot down immediately and proposed to look further with sedation. So we trusted them and let them dig deeper. To find out our cat just had an ear infection. So two visits later and close to 1200$ spent, I’m in shock. I’m glad everything is ok with our cat but I cannot believe that checking for a cold or ear infection was not the first thing that was checked. After the first X-ray showed no concern they did another any ways on day two. I will not be going back they ran up the price on us. All that for an ear infection.

Experiencia negativa: I had heard great things about City Creatures but I unfortunately didn’t even make it past talking to the front desk. My call was passed around between 2 receptionists where instead of trying to find a time that would work for both of us for an appointment that was not urgent whatsoever i was blatantly told “I don’t think you should come to our clinic”. She then referred me to another clinic which the woman then said is “hard to get a hold of”…Very disappointing experience, I now have to continue researching clinics that are a lot farther away from me and feeling hopeless because they are apparently “hard to get a hold of”

Experiencia fantástica: 1000/10! I wanted to get a second opinion on my dog’s condition, they got me in the very next morning as a new patient. Dr Reiller was so amazing along with the tech, everyone was incredibly sympathetic in a place where you have to deliver bad news all day every day. We were given so many options but I never felt pressured one way or the other and left feeling like we were doing the best we could for my dog. You can tell they do this because they truly love animals. Couldn’t recommend enough!

Experiencia negativa: My dog has been a client for years now and I have never had an issue here until today. My dog had her ear drained and was fitted for a sleeve type wrap for her head to wear home. The head wrap did not fit right, fell off as soon as we walked to the car and I was changed 97$ for something that was never going to fit properly. I had to wait an extremely long time after her ear draining for the head wrap to be put on as they were having trouble getting it to fit properly. I went back in to have them put it back on immediately and at that point I knew this was never going to stay on as it was cut and manipulated to “fit her head” When I came home and walked in the door it fell off again. Why change me for something so expensive for it to not work even before I leave the parking lot and know full well it was never going to even last through the night. When I called to try and rectify this situation I was told I had limited options. To top it off while I was paying before the incident in the parking lot, they offered me a courtesy discount for having to wait so long for them to fit this wrap on my dogs head. They returned my dog to me 15 min after paying to say that they “took off too much money in the courtesy discount and can I pay half of it back” They legitimately charged me for a mistake they had made for a discount I did not even ask for. After this experience I will be switching vets immediately.

Experiencia fantástica: If I could give this place 1 million stars I would! As I sit in my car crying right now because I just picked up my beloved bearded dragon Chef’s remains they were so attentive as my son had to make the hard choice of putting him down last week, the doctor and staff were so kind to him and did not make him feel like he was neglectful towards his animal at all which my son felt like he was because he got sick out of nowhere, they walked him through the whole process, and they even casted chef’s unique arm with his tail for my son to have and put him in a beautiful wooden box. I cannot thank you enough for making this as easy as possible for us!

Experiencia fantástica: From the initial call, to the handling of remains the whole process was easy, and transparent. This is the only hospital that would take my injured duck, who was attacked by a fox. I was seen quickly, reception was great and nice. The tech was very helpful. The vet was very gentle, but thorough. The vet gave me several options for care, prices were transparent, and there was no pressure. The remains were even places in a very nice case. If I ever need any avian care I'd go here.

Experiencia fantástica: I had my first visit to this vet, and I was pleasantly surprised by how friendly and helpful the staff was at the desk. The doctor and their assistant were also super friendly! My two-year-old parrot was a bit nervous, as it was his first time at the vet. But the staff was incredibly patient and comforting throughout the visit. Thank you so much for taking care of Patrick!

Experiencia fantástica: I started bringing my two kittens to City Creatures and they are amazing! Dr Benton and the vet assistant, Jacob are so friendly and knowledgeable!

Experiencia fantástica: I recently came here with my turtle Rexie, right from the start there was a calm aura and both receptionists are super nice. The assistant and vet were both super nice and patient. The vet was super gentle with rexie, and rexie actually let her hold her head. I was so shocked. But of course, once she realized what happened, she didn't let her do it again, lol. They also helped me stay in my budget, which was perfect. But rexie did perfect, and so did they. 100% will be coming back in the future. Wonderful people who work there.

Experiencia fantástica: Decided to bring our cat here for a second opinion after having a bad experience with Brighton Eggert Animal Hospital. He needed major dental surgery and we were looking for someone to listen to and address our concerns without treating us like we were being cheap. (The vet at Eggert had next to no bedside manner, we would ask a question about the procedure and they would respond by just handing us a payment plan, and honestly each time we went there our quoted cost would double or triple. They took him off a needed med to force the appointment (imo). City Creatures said they didn't know why he would have been taken off it and prescribed again while we waited for his appointment and we are very thankful). Everyone from front desk, to vet techs, and the doctors at City Creatures were an absolute pleasure to work with! Everyone listened to our questions, answered them with honest sincerity and seemed to genuinely care about our pet's care!! I could not be more pleased! It was a scary experience, we love our little guy and of course trust vets to know more in-depth medical stuff than we do, but they actually cared about that fact that we know him personally, if that makes sense. He has since had his dental surgery and seems to be healing and getting along nicely! It was nice to be able to actually trust the folks at City Creatures to handle such a procedure! (Dr. Ernst and Dr. Pera were fantastic)! I highly recommend this practice!!

Experiencia fantástica: Everyone there is truly amazing and compassionate people. My family has been going there for years and we recommend City Creatures to anyone looking for a vet. We currently have a 4 yr old cat, Gus, who is experiencing some serious health issues. The vets have been so helpful and knowledgeable, and I know are doing what they can to save our Gus' life. We appreciate them so much!

Experiencia negativa: I took my furbaby here after she came from the groomer and wasn’t acting herself. They right away give you an “estimate” ok I understand people want to know upfront. So the first estimate for well over 700 then we took off things she did not need!! Got it down to 604. That was for blood work and X-rays !! I needed to leave for work after waiting an 1 1/2 so she had to call me with the results. She called me at 8:00 pm and said unfortunately I don’t have the best news. Talula has a mass on her spleen. She needs emergency surgery by a board certified surgeon and that’s going to be thousands and thousands of dollars OR I can TRY and do it in house to save you some Money but the chance that she doesn’t make it out of surgery is very high (like what ?? ) or she needs to be euthanized because she’s suffering!! I was so distraught! I asked her to call me back the next day so I can absorb this information she just gave me. She indeed called me back and repeated everything she said the night before (I might add that she was NOT very compassionate) ok I felt really icky about the whole situation, I decided I wanted a second opinion! I went to another animal hospital (I forwarded him the blood work and X-rays ) I took her in today, and he first did a sonogram, if that was good they were gonna do an explorative surgery to see exactly what was going on ! Well it turns out it was NOT her spleen, it was her uterus and she DID NOT have to have that big surgery!! I’m furious with this place! I called to talk to Dr Pera and they said she wasn’t in. They asked if I wanted to leave her a message, I said yes! When I told her what happened the girl said “I’m glad you for a second opinion, and people make mistakes” well sorry that was a HUGE mistake! I almost put my baby down thinking she was suffering! Always get a second opinion.

Experiencia fantástica: They are amazing to both our German Shepherd and our cat. My dog actually looks forward to going there! Anytime we have needed anything, they have been very accommodating and show a genuine care over our pets wellbeing. I would never trust anyone else again. We switched to City Creatures 9 years ago and have never looked back! Every surgery, UTI, xrays, annual checkup...etc has been truly better because of their treatments, their care, and fair pricing. Just giving an update and keeping all the stars like before. Our dear furry family member has passed away. City Creatures has been a blessing to us and to her from the moment we brought Lakota in, until the moment they had to lay her to rest. We had 11 beautiful years with her. Thank you City Creatures for helping us with her EPI all these years, for treating her so well, and for being of comfort while we struggled to say goodbye.

Experiencia fantástica: City Creatures is not our vet, but as we ran in with our dog after having a seizure, Dr. Pera and staff rushed to try to save our sweet pup. Sadly our dog passed away that day, but the amount of empathy and care we felt after such a traumatic loss cannot be understated. Upon receiving our dog’s ashes we also received a hand written note from the staff that moved me to tears. Thank you to every team member of City Creatures for offering so much kindness during such a difficult time.

Experiencia fantástica: I love City Creatures!!! My ferret Phil went in yesterday for his distemper shot, which is normally an in-and-out visit. However he ended up having a bad reaction to the vaccine this time. The doctors were so caring and the main veterinarian stayed a bit longer after his shift to make sure he was alright before leaving! All of the employees here are so nice, which is sometimes hard to find in a vet. 10/10 would recommend

Experiencia fantástica: My dog Tuba has been coming to City Creatures for years. Dr. Stacey Sood is his Vet and Tuba gets very good care at this Clinic. Thank you so much for the great care.

Experiencia fantástica: Long time client of city creatures. Presently our 2nd dog is a patient. No complaints whatever. Everyone there makes it a positive experience for us and our nervous little guy.

Experiencia fantástica: Staff very nice. Staff came out to met my wife since it was hard for her to walk and Titan is hyper at times. It took 20 + minutes for scheduled appointment and a few more for what they suggested. Titan looks forward to his visit.

Experiencia fantástica: This office is full of professional people who make the visit as pleasant as possible from the waiting room where they make you feel welcome to the care the pups get in the exam room. I will be there again in the future. Dr Ed Reiller is the best! Thank you for your time and opinions.

Experiencia fantástica: I absolutely love Dr. Joe! He is extremely great with my birds! He also saw my dog on an emergency when my regular Vet could not see him for a mass that turned out to be cancerous. They have since removed it. I am very happy with City Creatures.

Experiencia positiva: City Creatures has always done a good job for us. They normally can get us in pretty quickly. Went in for a sick visit for an ear infection and skin infection. They diagnosed it quickly and the medication has been working. The price almost knocked me over but apparently that is everywhere.

Experiencia fantástica: Love the staff at City Creatures! they always take good care of my cat, who has gone there since he was 13 weeks old. he is now 10 1/2 years old,

Experiencia positiva: I have a pup that is really reactive and fearful and they did great with him. He used to have to be sedated and we have officially been able to go two visits with getting a muzzle on him and using at home sedation.. Dr. Sood is great with the pups and really LISTENS to the owners about their dog.

Experiencia fantástica: Everyone is always nice & pleasant to me & my fur baby. Also, I really appreciate you guys for squeezing in a last minute appt for a sick visit. Myself & Prince loves City Creatures Animal Hospital. ♥️

Experiencia fantástica: Everyone was so kind and helpful from when I called the day before through the end of my appointment. The vet was wonderful and very supportive of my decisions as a dog owner.

Experiencia fantástica: Excellent experience! The vet I met with gave detailed guidance, answered any questions I had, and did not rush the appt at all. My doggo left feeling much better

Experiencia fantástica: I've been going here with my dogs for many years now. My dog really needed her cytopoint shot cause she was biting herself to pieces. The first available appointment was in February. But the staff understood my concern and got her in asap. Thank you!!!!

Experiencia fantástica: I love this place very patient and understanding. My dog shut down and was afraid because this was his first time there and they worked with him and by the end of the appointment the was walking around and acknowledging the staff. They are great!!

Experiencia fantástica: Living on Grand Island I have many choices of vets but I travel to City Creatures because they are very caring and don’t make you feel guilty for what you can or can’t afford for your pet. They explain everything and take the time to answer questions. They are always available and I’ve been going there for 4 years and will continue to do so for the years to come.

Experiencia fantástica: You were able to get me in the same day and I was so thankful. Staff and doctor were amazing. I’ve been with City Creatures for many years and I have never had any issues. Great place.

Experiencia fantástica: My experience was very impressive. The staff quickly processed our transaction while being caring and compassionate to Roscoe and me. I would highly recommend them to any pet owner.

Experiencia fantástica: Dr. Sood is the best. She takes such good care of all our fur babies-we have been going to her for years. She takes her time and gives them a complete checkup from nose to tail! The vet-techs are wonderful! Brooke and Molly are our favorites! I highly recommend Dr. Sood and City Creatures Animal Hospital.

Experiencia fantástica: Everyone is super kind, helpful and accommodating! My dog is dog selective and City Creatures makes it easy with coming in the back door to avoid the waiting room.

Experiencia fantástica: Dr. Albert is gifted with animals and a wonderful vet. My sweet senior dachshund was so at ease during his visit, and I've never seen him so calm and comfortable at a vet appointment. Dr. Albert took plenty of time to explain my boy's health status, labs, and best options for his care. I'd highly recommend this practice to anyone in the Buffalo area.

Experiencia fantástica: City Creatures is a blessing for our family. Each person at the company is respectful, caring and treats my fur babies with love and kindness. I especially saw this when we made the tough but loving decision to help our dog cross the rainbow bridge. A gem of a business - ❤️

Experiencia fantástica: My dog had stomach issues and I was hoping they could see me the same day. I was fortunate enough to be fit in the same day I called. The tech and doctor were both very empathetic, caring and thorough with my fur baby. We received a treatment that had him doing much better by the end of the day.

Experiencia fantástica: I can't express how much I love and appreciate City Creatures! I started taking 2 of my 3 dogs here about 3 years ago. I didn't transfer my oldest because his vet had taken care of him for 11 years, through a few bouts of Mast Cell surgeries and such, and I felt keeping him with the vet that knows him was best (eventhough I was thoroughly displeased with them for the last 4 years or so). Well, recently my oldest was out of sorts and needed to be seen THAT day. I had a HORRIFIC EXPERIENCE with his vet's office!!! Staff were jaw-droppingly terrible! While in the intake area there, I called City Creatures, audibly upset I'm sure, and gave them a brief rundown of what was going on and they were able to get me in THAT day and even gave me some kind words to try to calm me down. To say I'm grateful for ALL of the staff at City Creatures is an understatement. It just feels different here. The staff is caring (ALL OF THEM, EVERYTIME!), they communicate well, they follow through, they check in, they are reasonably priced, THEY ARE ALL COMPASSIONATE and not just out for your money! I'm not sure my needs for a vet's office could be met any better than they are here. And it's consistently like this each and every time! I love this office ❤️

Experiencia fantástica: My experience has been great. City Creatures always provides me with the best options for my grand dog

Experiencia fantástica: The doctors and staff at City Creatures Animal Hospital are always helpful and knowledgeable, and this most recent visit was no exception. We've been dealing with soft tissue injuries with our canine for the last several months and we have felt supported by City Creatures every step of the way. It's clear that everyone there is concerned with the health of their furry patients, which puts our minds at ease knowing that our feline and canine children are getting such good care.

Experiencia fantástica: The technicians are always so nice and gentle with my rabbit!!! Love it here!

Experiencia fantástica: We got our puppy at the height of the pandemic veterinary crisis—City Creatures was the only place willing to accept us as a new patient in time for him to stay current on his vaccines. Due to some unfortunate emergency experiences as a young pup, our dog is an absolute terror at the vet. But City Creatures has tried their very best to make him feel comfortable there and I have a huge appreciation for the work they do and the way they treat him despite his fiery temperament. They have a great system that allows you to get in for same day care, too. Really happy with my experiences here, especially with Dr. Sood and the support staff.

Experiencia fantástica: First time going to City Creatures and it was a good experience. Recently moved out of state and needed an appointment quickly to get my dog her seizure medication. I was able to get an appointment within a very reasonable timeframe, everyone was friendly and helpful. The vet was very nice and knowledgable. The clear/tick and heartworm medications offered were a bit out of my budget but I felt no pressure to purchase them there and they offered alternative places to get them for less. I appreciate the care taken for my pet here and friendly nature of the staff. Thank you!

Experiencia positiva: They have significantly upgraded their avian department. It was a pleasure to take my budgies there. They were examined without a hitch and the team had great care advice. It seems to be a new place with very good caring people!

Experiencia fantástica: Dr Albert is an asset to your business. He is a great Doctor .A+++ Mr Boo Boo is feeling better daily.

Experiencia fantástica: Always are upfront about options and pricing. Truly care about animals’ wellbeing and owner concerns. Proactive- starts beneficial treatment before waiting for results. Quick to get appointments especially in an emergency. Patient and kind. Excellent payment plans available. Thankful to have found this vet for all my babies <3

Experiencia negativa: DO NOT BRING YOUR PET HERE!!!!! If I could leave a zero review, I would. Our cat is reverse sneezing. That is the sound she was making that made us concerned to bring her in. There is no bowel obstruction. I am extremely happy that we were smart enough not to listen to your incompetent so called Dr Para and have exploratory surgery performed on our cat for no reason. I feel sorry for the other people that may have not been so lucky. She should probably go back to vet school. Oh, and they robbed us blind! SHARED EVERYWHERE.

Experiencia fantástica: City Creatures always does such a good job with our dog. We even saw a relief vet for the first time and he was very good with our pup, and explained everything to me in a clear, easy to understand way.

Experiencia negativa: There is a receptionist there, I believe his name is Kyle, he is very very rude and even wrote nasty things in my pup’s chart about us. Did he think we wouldn’t be able to view our records? So disappointing, this place used to be so great, it’s overpriced and unwelcoming now. After many years here we found a new vet.

Experiencia fantástica: Dr. Sood is an amazing, caring, compassionate vet. She takes the time needed to thoroughly examine my pets and explain any concerns or treatments available. I have 2 cats and 1 dog and she takes great care of them all. I was recently there with my senior dog and though he isn’t doing well, she assured me that she could make him comfortable until we can make the impossible decision to say good bye.

Experiencia fantástica: Been bringing my dogs and cats there for years, before there was City Creatures I went to All Creatures in Clarence. Excellent, compassionate care always, and I can’t say enough good stuff about Dr. Jim Albert in particular.

Experiencia fantástica: I love the staff at City Creatures, everyone from the office staff to the medical staff. Very friendly, competent and attentive. I have taken my last three dogs there and will continue

Experiencia fantástica: Thank you for such a wonderful exam for our Riley! Dr Sood and assistants were all fantastic! Our Riley is doing perfectly now thanks to city Credit!

Experiencia positiva: The service is great the vets are great! But man is this place expensive! Services that other places charge in the 100s for they double that! Also it would be nice to know if you’re going to be charged for something and how much. We had a normal check up and they added a service and we thought because it was apart of the check up it was the normal price but it was an extra charge.

Experiencia fantástica: It was a very positive experience. The employees were attentive, efficient and accommodating. Charley came home happy.

Experiencia fantástica: I took my Yorkie into their office for a 6;00pm appointment after work. The visit went well and the vet was excellent. Answered many questions during the visit. My Yorkie is thankfully doing much better. ❤️ Very nice friendly office!

Experiencia fantástica: Boomer was nervous sitting in his The staff handling him gentle with a firm hold so he couldn't hop around in the examination room. I appreciate the doctor asking if what type food Boomer eats Its also nice to a professional who has rabbits also. We got Boomer home after his visit he rested At dinner time he was ready to play & eat some pellets & hay.

Experiencia negativa: Very disappointed. I have taken all my dogs to to this vet for almost 15 years. I have seen such a down turn in customer service. Most recently we had an appointment for the Lepto booster shot for our dog. They took us almost 30 minutes late ( which has become the norm at recent appointments) Our dog has a reaction to the shot so we called about pre dosing. We were told the incorrect amount so when we came and they asked how much Benadryl we gave they said it was wrong. They said they would need to give a dose or we would have to reschedule and come back. No care for the mistake on their part. Rescheduling would mean missing the booster shot window and more time off work. They charged us for their error. The pre dose was MORE than the actual booster shot.

Experiencia fantástica: City creatures is by far the best vet for our Loki. We've had some bad experiences with other animal hospitals with past pups and it was worth the extra research we did to find the right one. Loki is never afraid or timid when going into the vets office which is WONDERFUL!

Experiencia negativa: I bring both my dogs here. After today's visit however we will not be returning. Had an appointment booked for our elderly dog for thyroid blood levels to be checked. I figure while we were there that they could cut his nails as well. When my husband asked for that he was told that we would have to book an appointment with the doctor for his nails to be cut. So after talking with my husband I called the office and asked the receptionist about cutting a dogs nails and that was when she let me know that it would be a tech visit plus the nail cutting of $22. So I was a little confused why I would need a doctors visit (which is more money vs a tech visit). After being with the office for now well over 13 years I'm extremely disappointed in how the whole situation was handled. Extremely misleading and seems to be some communication errors happening.

Experiencia fantástica: The techs and vet interactions was very positive. Dr./veterinarian joe r. took the time to get to know my fearful cookie. And appreciated her weirdness. It was slower process than normal but we'll worth it. Cost well it was worth the wait to have my dog attended to.

Experiencia fantástica: Always a positive experience with City Creatures. We take both our dogs there and everyone is super nice, caring, and understanding. We love Dr. Joe! He’s awesome with our dogs.

Experiencia positiva: Better record keeping would be nice, and some more active pet engagement. It was rather clinical without any bedside touch. Receptive to our suggestions but I’d they could research some strategies to put pets at ease other than drugs it would be nice. Otherwise, clean office, knowledgeable staff.

Experiencia fantástica: Back With covid I wasn’t able to go inside, but after reading all the positive feedback I decided to have my rescue dog Gus neutered there. The staff was patient, friendly, genuine, and took great care of my pup. They answered all my questions. Go back in 2 weeks for his follow up. Everyone I dealt with was a pleasure Now it’s 2023 and they are STILL my year round vet. HIGHLY RECOMMEND!!

Experiencia fantástica: I bring both of my cats here, and the staff are always so friendly and welcoming on the phone and in the office. I also love the PetDesk app where I can refill prescriptions or make an appointment without having to call. City Creatures treats my cats wonderfully and I am very happy with the care that has been provided to them.

Experiencia fantástica: They were insanely easy to work with and talk to! The staff were extremely helpful and answered any questions I had. Our medication was fairly cheap and for the most part we were in and out. I'd definitely recommend anyone with a pet who is in or near Buffalo to go.

Experiencia fantástica: These people helped me when no one else would. I found a sweet stray cat who needed medical attention, and out of the goodness of their hearts, they found room for us on their schedule. They treat both my family and the cat with such TLC and respect when we came in. Going above and beyond to make sure he was well cared for and loved. I would take any of my pets here and recommend them to anyone. They're well organized, professional and kind. Thank you City Creatures for the excellent service you provide to the community. <3

Experiencia fantástica: I had a pet emergency and so I was recommended to call here. I never had an appointment with them before but they still made an effort to squeeze an appointment in for my pet rat. They got me in and were so unbelievably kind, the entire staff was friendly and understanding. I’m grateful to the person who took my call, the nurses who comforted me and my rat, and the doctor; who didn’t sugar coat the possibilities and made the situation easier to understand. They treat everyone as a an equal priority and now my rat is set up with medication and a future check up. A huge thank you to everyone there. ❤️‍

Experiencia positiva: Good with animals but Very very expensive, didn't expect to spend a thousand dollars on an indoor cat. With the comprehensive package they still charge for plastic cone that never was used and pain pills. I guess those things aren't included with the package so I paid extra for.....my card now gets charged every month for a year $75.95 WOW......ps.... I did call and ask questions, I was not offered any help

Experiencia fantástica: Fiona and I had a bad experience at her previous appointment. This was communicated with the Office Manager and she said she would red-flag Fiona's chart. I believe that was done. Jacob came to the rescue. He was very supportive, informative, and literally got down to Fiona's level (on the floor). Fiona was very much at ease. Same with the Vet. The shots were still problematic with Fiona but I better understand when to give her the dogie tranquilizer. Jacob even showed us a secret exit. Any trepidation is now gone. I'm also much better informed about a number of matters. Thanks.

Experiencia fantástica: The staff and Dr. Joe took very good care of my aging pup. They sent me home with meds, which I prompty lost on the way home. When I called, the staff went above and beyond to assit, even going out in the bitter cold to search the parking lot grounds to see if I may have dropped it there. I eventually found it wedged down between my car seats. Lol. The staff was relieved. That caring touch makes me and my pup, proud to be a part of the City Creatures family. Thank you, thank you, thank you.

Experiencia fantástica: My puppy was seen very soon after we arrived, the vet tech and the veterinary listened to my concerns and answered all my questions. They recommended taking her by herself into another room to get her more accustomed to the environment. They treated her kindly and were generous with treats. Will return

Experiencia fantástica: It was the first time I’ve ever been to the vet & they were so sweet to my Salem. She was nervous cause it was her first visit & they did everything to give her space & to make her feel comfortable. They gave her all the most important shots & said since she was too nervous so for the next visit we’ll finish up so she doesn’t come to hate it & I love that they put her comfort first

Experiencia fantástica: Having a Russian Tortoise it was hard finding a vet that specialized in reptiles. I was very thankful that Dr. Joe was able to help! Answered all of my questions and is very knowledgeable, he’s very friendly and definitely knows his reptiles!

Experiencia fantástica: All of the staff at City Creatures are amazing, especially Dr. Joe. There was a walk-in emergency (not our pet) right at the time of our appointment and the staff were so kind and responsive. Dr. Joe and the vet tech were still very thorough and attentive with our pet (who really hates being at the vet) after the emergency situation. Would recommend to anyone in the Buffalo area!

Experiencia fantástica: I was able to get in that same day for my dog to be seen and everyone there was very friendly and helpful! My bubbas was feeling pretty sick but they made sure he felt comfortable and at ease during his exam and while administering his fluids/ taking blood. I also really appreciated the lady working with me to figure out the best options for him to feel better but that I could still afford as well! I was very pleased with my visit and it makes all the difference when you're already worried about your fur baby that the team is there for you both and working with you in every way!

Experiencia fantástica: The vets and staff are amazing. They know full well what they are doing. They took such good care of our sweet girl in her last days. I will always be so grateful for all they did to make her as comfortable as possible. Best of the best from hospital management to techs.

Experiencia fantástica: I bring my two rabbits and senior dog here and absolutely love this place. Dr. Joe gets on the floor with my nervous Chihuahua until she's calm and comfortable and is happy to answer any and all of my questions. So happy with this place

Experiencia fantástica: We brought our puppy here for the first time yesterday and had a great experience! Everyone we met was very kind, knowledgeable, and their payment packages are really convenient to have in addition to regular pet insurance.

Experiencia negativa: I took my 13 yr old cat in for a first time physical & although staff is very nice, I was not happy with the vet. She proceeded to attempt a catheterization without my consent! We only talked about blood work & an immunization. The tech told me that his “bladder was too small” to get a urine sample-I’m sure she meant his urethra. I informed the office manager who said she’d speak to the vet, but naturally, I will not return there!

Experiencia fantástica: My dog is EXTREMELY anxious when it comes to any kind of care after an injury as a puppy. City Creatures cares about every single animal and offers them individualized care EVER VISIT! I have never had a negative interaction with any employee and I truly feel they are doing everything n their power to ensure my pet's health.

Experiencia fantástica: I took in a foster kitten on an emergency basis on a Sunday and left a message with City Creatures asking for the next available appointment as the little guy had gooey eyes and a runny nose, and was thin as a rail, poor thing. The very next morning the receptionist called me within minutes of opening and got me an appointment for him that same morning! I was so grateful. Little Eugene is doing better already because of quick and loving attention from Dr. Chevalier and the team. Best vets ever!

Experiencia fantástica: Dr James Albert and City Creatures have always been there for Grace and me. She is eleven now, and has had two surgeries for breast cancer. She also suffered an FCE about six years ago. She went in for her shots, etc. on August11th 2021, and actually looked for the door and seems excited to go in. Like she was happy to be there. I find that unusual. We are so pleased with the way we are treated, and drive about 35 miles and past many veterinary clinics to get there. It's well worth it to us. I wouldn't want Grace to be treated anywhere else. Thank God we have City Creatures and Dr Albert to go to when Grace needs anything. Personally I think Grace would be happy just to stop in to say hi to the gang. And they'd probably be happy to say hi too.

Experiencia fantástica: I have been searching for a vet for my rabbit for a long time. This came as a recommendation from the SPCA. I was so glad that I found this place. Service was excellent staff doctors and nurses were extremely friendly effective and thorough. I know that Butterscotch is in the best place for her care.