Animal Care Veterinary Hospital
Información sobre Animal Care Veterinary Hospital
Horario de apertura
- Domingo: (closed)
- Lunes: 7h-17:30
- Martes: 7h-17:30
- Miércoles: 7h-17:30
- Jueves: 7h-17:30
- Viernes: 7h-17:30
- Sábado: 7h-12h
Bienvenido al Animal Care Veterinary Hospital, donde desde 1969 hemos estado dedicados a proporcionar atención veterinaria integral para tus mascotas en Murfreesboro, TN. Nuestro equipo de veterinarios experimentados ofrece una amplia gama de servicios, incluyendo exámenes de bienestar, cirugía, cuidados de emergencia, y alojamiento para mascotas.
En Animal Care, entendemos lo valioso que es tu animal de compañía, y estamos comprometidos a ayudarte a tomar decisiones informadas sobre su salud. Nuestro objetivo es que cada dueño de mascota se sienta seguro y apoyado en el cuidado de su amado compañero.
Nos honra ser reconocidos como el mejor hospital veterinario del condado en 2025, gracias a la confianza y apoyo de nuestra increíble comunidad. Invitamos a nuevos pacientes a que se unan a nuestra familia. ¡Te esperamos para brindarle a tu mascota el cuidado excepcional que se merece!
Nuestro comentario desde InfoVet sobre Animal Care Veterinary Hospital:
Animal Care Veterinary Hospital es una clínica veterinaria muy respetada, comprometida a proporcionar un cuidado excepcional para tus miembros peludos de la familia. Los clientes alaban constantemente al personal por su actitud amigable y profesional, destacando que realmente tratan a las mascotas como si fueran propias. La dedicación al bienestar de cada animal es evidente, ya que muchos revisores resaltan la atención personalizada que reciben sus mascotas, haciendo que se sienta como un cuidado familiar.
Algunos puntos fuertes de Animal Care Veterinary Hospital incluyen:
- Personal Experimentado y Conocedor: Los veterinarios, incluido el Dr. Todd y la Dra. Sanders, son reconocidos por su exhaustividad y experiencia, lo que asegura que cada mascota reciba el mejor tratamiento posible.
- Cuidado Compasivo: Numerosos comentarios reflejan la amabilidad y compasión demostradas por todo el equipo, especialmente durante momentos difíciles tanto para las mascotas como para sus dueños.
- Servicio Eficiente: Muchos clientes aprecian la programación de citas eficiente y los tiempos de espera mínimos, lo que permite una experiencia fluida, incluso durante visitas sin cita previa.
- Excelente Seguimiento: La práctica mantiene comunicación con los dueños de las mascotas después de las visitas, demostrando su compromiso con el cuidado y apoyo continuo.
Aunque la mayoría de los comentarios son positivos, algunas reseñas mencionan casos de errores de comunicación y preocupaciones con respecto a los precios. Sin embargo, el consenso general es que la calidad del cuidado y el afecto del personal por los animales superan con creces estos pequeños contratiempos. Con fuertes recomendaciones de clientes de larga data y nuevos visitantes por igual, Animal Care Veterinary Hospital sigue siendo una elección de confianza para el cuidado de mascotas en la comunidad.
Servicios
Animal Care Veterinary Hospital: Opiniones
Experiencia fantástica: Always very pleasant and efficient with exceptional care!
Experiencia fantástica: Love our Vet, very knowledgeable, treats us and our babies with respect and kindness. Explains everything she is doing and why. Would definitely recommend.
Experiencia fantástica: I highly recommend Animal Care Vet Hospital. They all truly care about our fur babies like they are their own. They know our boxer, Henry, by name when we go in. They know his needs and are attentive to him.
Experiencia fantástica: Our dog loves Animal Care Veterinary! The care he has received has felt like family care. Benson's humans feel confident he is getting the attention and care he needs with no pushy sales tactics. Every staff member is friendly and attentive. The staff all the way from the doc to the front office staff seems like they are happy to be at work and that they truly enjoy their job. The picture is of Benson after his last vet visit on the way back home. :)
Experiencia negativa: We had awful experience in this facility. I brought my cat with dislocated hip and they charged us over $500 for routine services without addressing the main issues. When we were quoted over $5,000+ hip surgery by some orthopedic surgeon from Nashville we were out of there. We found a fantastic doctor who was reasonably priced and fixed our cat for way less than these people quoted us. They have "veterinarians" in this facility who cannot perform surgeries but the routine tests and vaccinations.
Experiencia fantástica: Can’t say enough good things about ACVH, I’ve been going here for a long time, Dr Todd is definitely the best, he and his team are very knowledgeable, professional and care immensely, if you have Trupanion insurance they now send your bill directly before you check out. Happy and healthy pups, happy life!
Experiencia fantástica: Front desk staff are always kind and helpful and the doctors and techs are just as wonderful. My animals are treated kindly and with expert care.
Experiencia fantástica: We called to set up an appointment for a nail trim and was able to get into the office that same day. Once we got to the office, they took Button straight back and I took care of the payment while they trimmed her nails. We were finished around the same time and the whole trip took me less than 20 minutes. Super nice when your dog is anxious.
Experiencia fantástica: Doctor Todd put our mind at ease with regards to a potential dental problem she had. I got in and out in a timely manner
Experiencia fantástica: They all love and care for our Hanna. We appreciate their care so much. Dr. Scares is wonderful.
Experiencia fantástica: Dr. Sanders and her staff made my nervous girl feel SO comfortable. They really listened to me and took what I was saying about my girl into account rather than brushing it off like I’ve experienced before. They were careful not to traumatize my girl and were patient enough to get what needed to be done in a way that didn’t scare her. I am SO thankful we were referred here by a friend. My Lucille will be a patient here for a long time to come.
Experiencia fantástica: Routine annual check up for Dakota, with Dr Daniel. Very good visit.
Experiencia fantástica: Our dog had seizure st doggie daycare so called to have our dog evaluated. The staff were so caring and supportive as this was the first time our dog had a seizure. We felt much better after being seen and knowing what to monitor for. We also got follow up call to see how she was doing.
Experiencia fantástica: We love Animal Care Veterinary Hospital but more importantly our dog loves to go there!!
Experiencia fantástica: Love this clinic, and especially Dr. Sanders! The whole team listens carefully, loves on every patient (4-footed and 2!), doesn’t recommend additional tests or treatment just for the sake of add-on’s, and truly puts the paws first!
Experiencia fantástica: Staff was friendly, attentive and very knowledgeable. I felt that my pet was in very good hands getting the best care
Experiencia fantástica: Ive been to many vets My mother was a vet for over 30 years but has been retired several years now This is the first time ive felt staff and doctors not only were good at what they did but cared as much or more for the animals We weren't rushed in the room, the doctor talked to me about unrelated things, assistants were helpful and quick... all around great experience
Experiencia fantástica: Took my cat Molly for a scratching problem and irritated eye. Dr Todd and his nurses took fantastic care of Molly with the most concern to.make her feel better. After an antibiotic shot and a steroid shot Molly is feelimg better each day. She has a follow up in a week.and a half. Thank you Dr Todd and company.
Experiencia fantástica: They showed lots of care for our dog. It is great place to your pets.
Experiencia negativa: my dog got grooming done here and they absolutely butchered it, they shaved her double coat down to the skin and now she’s had skin issues and alopecia since. Maybe if their veterinary situation was a little better it would be worth it but this clinic practically charges you for walking in and breathing their air.
Experiencia negativa: Very, very, very disappointed at Dr. Brewer! We spent over a thousand dollars at this veterinary hospital for our dog for diagnosis of a serious illness and wasted almost three weeks for getting a response. In the beginning we were very hopeful because she came across as a experienced professional, she made us feel comfortable and gave us hope for our dog, she detailed out (verbally) step by step what we would be facing moving forward. When the time came to do the surgery she wasted a lot of time giving us a bunch of runaround for the upcoming surgery. So after so many phone calls and back and forth, and plenty of time wasted for no reason, we heard from Dr. Brewer stating that she can’t do the surgery and she wanted to refer us to someone else! Are you kidding me? After all of the time that was needlessly wasted, and after all the hope you gave us, and charging us over a thousand dollars for the diagnosis, this is the hope you had in mind all alone? Talk about adding insult to injury! To be fair, she did diagnose our dog’s issue correctly, which our previous veterinarian didn’t. That is why we gave her a two, instead of ZERO. We were very kind and very respectful to Dr Brewer, and this is the results. For several months our dog was in pain and the last three weeks our dog suffered even more and we wanted to get the surgery done and relieve our dog from this awful diagnosis and pain, and this is her answer? Were we disrespectful to you doctor? Did we ever insult you? Why would you do this? Why weren’t you straight with us and tell us the blunt truth from the beginning? This is called a serious lack of professionalism and most of all, integrity. Never again.
Experiencia fantástica: I’m extremely pleased with Animal Care Veterinary Hospital, the staff is so polite and helpful and the vets are top notch and very caring and knowledgeable
Experiencia fantástica: The staff is always friendly and Dr Sanders is an absolute GEM ❤️
Experiencia fantástica: The doctors are really great! They listen and educate. It’s so much appreciated
Experiencia fantástica: They were very good with our dog Lucy and we appreciated that the staff worked her in without an appointment. We’ll continue to go here.
Experiencia fantástica: Vet and technician were very kind and gentle w my dog. They made me feel better too.
Experiencia fantástica: We appreciate the kind and knowledgeable care from the doctors, technicians, and staff at ACVH. Our doctor, Dr Brewer, is so kind, thoughtful, and helpful for my dog's care. We also appreciate the care of Dr Sanders, who attended my dog's paw injury during an urgent care visit.
Experiencia fantástica: 25 years! Yes, I've been using ACVH for 25 years to provide the best pet care in the area. ACVH reaches out to provide the best overall care your pet will receive. The vets and staff are all committed to you and your pet. Highly recommend if you need vet care for your pet. I recently found out they handle snakes. So, if you have an exotic pet, give them a call to see if they can help you out. Great job team!
Experiencia fantástica: Staff is very helpful and nice. I appreciate the follow ups they do through text, it shows that they actually care about what they do.
Experiencia negativa: I wouldn't recommend. Big mistake. I saw Brewer. I paid over $200 and she didn't have a clue. What a waste of time and money. I went to another vet and as soon as I told them what my dog was doing they knew exactly what was wrong. Prior to any testing.
Experiencia fantástica: Unfortunately, my first time at this animal hospital I came in desperately bc my cat had passed due to what we believe was a heart attack/heart failure. However, the staff were very kind hearted, professional, swift and took him back immediately. They showed me patience and compassion amidst everything else going on. I was very pleased despite the circumstances I had went there under. I would recommend them and care. They were very gentle and compassionate with my Sasuke & I am grateful for them doing their best.
Experiencia fantástica: Everyone was very nice & professional. Our Dog Buddy had a Very Good Experience with Nurse Jasmine & Vet Dr. Scates.
Experiencia fantástica: Our dog was experiencing gastro issues and was in a lot of discomfort. They got him in quickly and was able to diagnose the problem. Dr. Todd provided us with a treatment plan and even followed up by phone to check on him a few days later. We completely trust the care we get and can recommend them.
Experiencia fantástica: Every one was exceptionally nice and very caring of my cat. He was very traumatized going to the appointment and they did everything possible to help him calm down. I was very impressed by the Vet and all of the staff. I will definitely continue to recommend them to everyone I know.
Experiencia fantástica: I love the Sweets ,But I would like to see if she could be in the bigger one on the other side. It is the one I pick her up in the 1st time she was in one. It had a full glass door. Because the next time she will be there more days. And make sure that the TV is on for all day. But I love the way your staff takes good care of her. And sends me updates. Maybe Pictures next time because she will be there about 5 or 6 days.
Experiencia fantástica: Animal Care Veterinarian Hospital is top notch. From the ladies at the front desk, to the nurses, and the veterinarians. Dr. Sanders is the best. The care she has given my dogs is exceptional. I am so lucky I found her. She is extremely smart and caring vet.
Experiencia fantástica: We always love going here. All of the doctors are awesome and so is the rest of the staff. They just love animals and it shows. We feel that our precious Bailey is very well taken care of.
Experiencia fantástica: Dr Todd took care of our 2 pups. He and Brittany were both patient and tried to keep them calm. Everyone is always so nice each time I have had an appt.
Experiencia fantástica: ACVH has been great to my dog since we moved to Murfreesboro. This group provides exceptional care and provides pricing plans for each situation. They even follow up regularly with us about our dog’s status and progress. Can’t thank this group enough for their efforts!
Experiencia fantástica: I had seen both good and bad reviews, but decided to go for a consultation with Dr. Hood and my new puppy. Let me tell you, I have been extremely please with everyone at this location and their service, concern and love for my new Brussel Griffon baby! ACV may be a little more expensive than others in the area but I feel that for what I've gotten so far, it's been justified. They have overnight boarding & daycare if needed, grooming and plenty of staff to take care of many clients on any given day. If you're on the fence, at least go for a visit. They have plans and options when it comes to payments too.
Experiencia fantástica: Both Dr. Blaylock and his assistants were great. They made us feel comfortable and answered all our questions. They treated our puppy Gracie with loving care and we could tell they truly loved their jobs.
Experiencia fantástica: Excellent service and affordable rates. My animals were treated with patience and kindness and the office staff was extremely helpful and friendly!
Experiencia fantástica: I want to say how wonderful my vet family is!! 250 miles away from home my mother went into the hospital I had to go be with my family and while having my little Shih Tzu there he had a ear infection which he has a history of. My veterinarian let my hubby get his prescription so he could drive down to get it to me. I love my vet family. My boys are well taken care of there.
Experiencia fantástica: The Oasis (grooming) here is awesome! My pup is always so soft and clean and smells amazing for days. They also require yearly fecal parasite checks for their grooming services, which makes me feel confident leaving him with them. The bandana pictures are after his maintenance groom with them around Dec 2024, and the other was a few days before. As you can tell, they do excellent work!
Experiencia fantástica: This office has some of the most kind and knowledgeable staff from the people when you check in all the way to the vets themselves. One of my dogs had a fairly major surgery last year and the other is a newly diagnosed diabetic. I couldn’t ask for better care
Experiencia positiva: Butter was pretty nervous about being at the vet. He’s a young recently rescued pup and is still in his decompression phase. He injured his leg and we needed to get it looked at and couldn’t wait. I appreciated how patient they were with him once they brought him back. He was very well taken care of and he seems to be doing much better. And for me personally this was my first time bringing a pet to the vet for something like this. He had to be sedated for X-rays. So I was not super sure how it would go either. They answered my questions and were great at explaining things. Especially very upfront with the prices of things as well. And they helped me get my dog safely to the car afterwards. Only thing I would’ve made it better was a little less traffic in the lobby. Another dog got off leash and jumped on my pup. They didn’t fight or anything. But it made him nervous and kind of made things spiral a bit for him.
Experiencia fantástica: Dr. Brewer is AMAZING! My dog is very high strung & they handle her with care to put her & me, at ease:Listens to my concerns and explains everything clearly. Jasmine is also great ! Explaining everything my pet needed ,always giving me options. Your dedication, compassion & love shines through. THANK YOU !
Experiencia fantástica: The staff, technicians, Doctors assistants, Pet Boarding Staff, When Ham is very happy to go back to the kennels with the staff, they take very good care of him. Doctors take very good care of our fur babies and us . I want to thank everyone there, they are awesome.
Experiencia fantástica: They were wonderful!! I received photos of my pet and texts keeping me updated. Definitely will be using them again.
Experiencia fantástica: I believe I've seen every doctor here and they are all outstanding! Best vet group we've had as long as we've had pets. We have pugs and a desert tortoise who have all decided at some point to attempt to stump the medical community with an ailment. The docs take the challenge and go to work researching, diagnosing and treating. Fixes we'd been told by other vets were not possible were properly rediagnosed and implemented, giving us more time with our now-healthier-than-ever pets than we'd thought possible. The docs don't just look at the surface; they dig in and explore all possibilities to make sure they are seeing the full picture. It's been amazing! I cannot recommend this group enough!
Experiencia fantástica: I take my 2 rabbits here to get their annual exams. Dr. Daniel and Dr. Todd are knowledgeable veterinarians who I can count on to answer all my questions to ensure my rabbits are getting the best care possible.
Experiencia fantástica: Love the staff. They are all so kind and treat my cat Jinx with such amazing care. We visited recently for a nail trim, and everything went perfectly. Service was affordable, and my girl has been getting in a lot less trouble with her murder mittens under control.
Experiencia fantástica: We have been using this clinic since 1993! There are closer clinics and maybe even cheaper. But our fur babies get the most awesome care. They all truly care about you and your pets. I recommend them without reservation. They are the best!
Experiencia fantástica: Love Dr Daniel’s and the whole staff there. Maxx had two surgeries within 6 months and the were very patient with us.
Experiencia fantástica: My cat is well taken care of while we are on a trip at their facility. They love on him and spoil him while he's there. We have had several cats through the years and they have taken care of all of them as if they were their own.
Experiencia fantástica: Updating my post because I know how important reviews are when it comes to selecting a place to trust with your fur babies. Recently we had to make the tough decision to put down our cat and it was extremely hard but the staff was incredibly sympathetic and caring making it as good as it could be for the situation. About a week later, we received a card in the mail signed by the staff with their condolences and paw prints of our sweet kitty- it truly meant a lot to us and reminded us why we go take our animals here. Very grateful for their team of people who love animals and know they are more than just pets. Original post:Really great staff that care for our dogs. They always work to accommodate our schedules and very friendly.
Experiencia fantástica: My dog absolutely LOVES this place! She literally pouts when she can't go to daycare. I feel 100% comfortable with her care here. Staff are friendly, facilities are clean and modern, doctors are knowledgeable. Love it!!!!! Very happy :)
Experiencia fantástica: I have had 3 pets over the past 8 years and I have appreciated all the love and care this office gives. All the doctors and nurses have been great but Dr. Blalock and Brittany have been my main care givers and I couldn't thank them enough for all the care they have shown. Thank you! Chip, Hudson and Archie Fessler
Experiencia fantástica: They always take such good care of our girls ❤️ when we moved here we went to another vet who didn’t tell us what was actually wrong with our dog and it ended up costing us 4k . It was a cheaper practice and well you get what you pay for , I would gladly pay a little more to make sure my girls get the BEST care . I recommend them to anyone who asks .
Experiencia fantástica: Dr. Todd has been a pleasure to work with. He provides excellent and personable care. When our golden retriever had a health scare several years ago, he took it upon himself to do extensive research to diagnose her condition. At each visit, he takes time to ask questions about our dog and home life. We really feel we are in great hands with his care!
Experiencia fantástica: Absolutely wonderful experience every time we go! Dr. Sanders is great. She takes her time to truly look our animals over and make sure that we understand what is going on as well as what the future plans are! Definitely would recommend to anyone!
Experiencia fantástica: Animal Care has taken care of our family's pets for 19 years and counting. We've never had a bad experience: everyone on staff is kind, empathetic, devoted to providing quality medicine, and truly cares for your pets like their own! If I could rate them 100 stars, it still wouldn't be high enough.
Experiencia fantástica: Dr. Sanders is the best doctor I’ve ever met. She knows her stuff, is extremely smart, very skilled, and will always do what is best for your animals. She is truly a kind and wonderful person above all else. She is supportive and understanding when difficult decisions need to be made. Her only flaw is that she doesn’t treat humans! I love Animal Care Veterinary Hospital. They are always thorough and kind. My dogs love their visits. Thank you for being you Dr. Sanders! We are blessed to have you in our lives!
Experiencia fantástica: The staff is welcoming and very efficient. But I don’t feel rushed or like I’m putting anyone out. I had been dealing with my cat’a skin issue since March! Within 3 weeks of treatment Miss Maddie is 90% healed. I appreciate the doctors attention to detail and level of expertise. This is our new home!
Experiencia positiva: The staff is always so friendly and professional. However the last two times I brought Pua in for grooming, I was a little disappointed. This last line I brought her in, she began shaking her head like there was water in her ears. I was concerned so I called and they told me to bring her in which I did. Then they told me it was going to cost $140 plus. I could not afford that plus I felt they should have checked her ears at least since it happened right after her grooming. I also felt the visit price was a bit pricey.
Experiencia negativa: Soo.. Rudy was supposedly done at the Oasis grooming?? They didn't even do his face. Horrible. They still took $120! Vet Dr's are great. Groomers ...Horrible.
Experiencia fantástica: It’s always a pleasure to bring one of my pets to see Dr. Todd. This time it was one of my dogs, Panda. Dr. Todd is gentle, explains everything to me as well as shows me what’s going on if needed. I like being able to understand and be treated with the respect & care of a concerned pet mom.
Experiencia fantástica: Dr. Sanders is absolutely amazing, she cares for our kitties as if they were her own. She delicately balances her treatment plan without being overly aggressive from the start, especially if it’s not necessary. All the technicians are wonderful with our cats - excellent bedside manner.
Experiencia fantástica: I have had great experiences with my 3 oets. All the vets are all very knowledgeable, kind and very thorough. The whole staff is wonderful. I would highly recommend them to anyone.
Experiencia fantástica: Animal Care Veterinary Hospital has been so good to Blake, our Australian Shepherd. He is pretty timid and never has an issue walking through those doors for a doctor’s visit or a stay at the Oasis! They truly love on him as if he were their own.
Experiencia fantástica: I absolutely love this place. They’re a tad pricey, but so worth it. Dr. Todd is amazing and he takes care of all our little girls. My husky had a scare last year with heart worms and Dr. Todd did an amazing job and never made us feel like he was trying to oversell anything. Brittney (I hope I spelled that right) is one of the nurses and she’s always taken such good care of our girls. My husky is selective of people and absolutely adores her. Lastly, their dog boarding is great as well. As I mentioned above, Kiya is selective of people and she absolutely loves coming here and staying there. I’m pretty sure she likes them more than me. This is just a really great place, where I have always felt welcomed, informed, and like my animals matter to them as much as they matter to me. I cannot reccomend this place enough
Experiencia fantástica: Dr. Scates is amazing! I have a very anxious dog, but she takes her time and does a thorough job of ensuring he is comfortable and that all his needs are met!
Experiencia negativa: Dr Henn was an extremely unprofessional vet with us as owners in my opinion and seemingly unqualified with our breed of dog (Cane Corso)who she misdiagnosed as aggressive due to her lack of experience and insisted on medication which he did not need . It was not until he was taken off all the medication that we found out he was just needing more stimulation as far as exercising and more outdoor activities including basic puppy training to curtail his energy levels. Worst experience ever with our dog who has never showed aggression to a single person and or animal .. her staff is great tho ! I would not recommend her to evaluate a field mouse let alone someones dog . I’m certain the other vets there are great and very knowledgeable!!
Experiencia fantástica: We had a wonderful experience with Dr. Todd and his assistant! They were very efficient, gentle, and thorough and took time to answer all of our questions. They also got back with us with our kitty’s test results super quick! We will definitely be going back.
Experiencia fantástica: I have been taking my cats here for over 20 years. Always excellent care. Recently, I thought my cat was going to die but with the excellent care from Dr Blaylock, Dr Daniel and Dr Todd she has made a miraculous recovery.
Experiencia fantástica: So far we have had great experiences here (very visits for the dog). Clean facility, helpful and pleasant staff from the moment you enter until you leave... Update: C.C. has now found her vet home. I'm hoping to incorporate the daycare services soon.
Experiencia fantástica: I love this place. I call them 24:7 and someone is always getting back to me! Dr. B IS THE BEST. She really loves my puppies like how I do!!! She always knows what’s up with them and is the kindest ever.
Experiencia fantástica: Everyone there is very polite and friendly, they make you and you pet feel welcomed ,they was very patient with us since we got lost 2 times trying to get there and they still seen us ! I would highly recommend them ! Great place to take you pet for care!
Experiencia fantástica: All the staff members show genuine concern for your fur baby. The veterinarians come out to your vehicle & explain in detail the situation and what can be done. Dr. Todd has called me the past two days following up on Remington. He has been pleased with his progress and his test results. I like the follow through with care.
Experiencia fantástica: Been taking our dogs here since 2010. They are very thorough and don't "upsell" if a treatment option is not necessary. Even my rescue baby that's very shy and wary of non-family members is fairly comfortable there. And the staff obviously love the clients...and their humans!
Experiencia fantástica: I highly recommend Animal Care Veterinary Hospital. My Grace is almost 16 years old. She has been a client at Animal Care since we adopted her at 8 weeks. They are very caring and loving, of all their clients. It is the only vet I take my pets, for immunizations, emergencies, surgeries, and now arthritis pain control. Grace loves going to Animal Care Veterinary Hospital!
Experiencia fantástica: They always take amazing care of my kitties. And do a great job explaining what is going on with them and talking me through how to continue their care at home. We love Dr Scates, Kailey, and all the other amazing staff! Much love from Olive and Jura
Experiencia fantástica: Very professional, love Dr Daniels, he Always takes time to explain diagnostic and/or lab results concerning my pets, reviewing plan of care and makes sure my questions have been answered. Duke always informs Dr Daniels of my concerns follows up if ive had questions. The other people who answer the phones i don’t know as well but have Always been courteous and helpful. I’m fortunate to have such good health providers for my precious furbabies
Experiencia fantástica: Sugar Rose and I are new to the Animal Veterinary Hospital. The office staff and Dr. Sanders were wonderful and made the info helpful. I’m really glad Sugar Rose will be taking care by them!
Experiencia negativa: Made a appointment online for my dog when appointment date and time came, I showed up and was told I had no appointment scheduled. When asked why they didn't have it in the system they said that they texted me and I canceled said appointment. I never received a text and found out that they sent it to the wrong number, even after I was called shortly after making the appointment to get additional information. I will not be going back there. If the front office staff makes this type of mistakes what kind of care are they going to give to my fur baby?
Experiencia fantástica: This vet clinic is amazing. They care for your pet like it is their own. Plus, they care for the owners as well. Definitely a wonderful place to get help for your fur baby!
Experiencia positiva: I would rate 5 stars, but the communication between staff isn't great, and my experience with Chelsea and her customer service skills are not up to par. I tried to purchase flee and tick medicine for 3 months. Chelsea appeared helpful until she stated my dog needed blood work in order to get it. I explained to her three times what was discussed at the last appointment. Not only did I go in expecting 2 shots, but found out more were needed, which I didn't find out until the appointment. Then Chelsea tells me I can't get, what was explained that I could, in a previous appointment. Instead of putting me on hold and confirming what was discussed in a appointment she wasn't present for, she continued to go back and forth with me, until I finally told her I needed to speak to someone who was present during the appointment. In a smart tone, she said she would be happy to reach out, to which I told her I would be happy to wait. She never responded to what I was telling her, never made an attempt to resolve an issue, only cared to be argumentative and a customer had to tell her how she should be proceeding with the conversation. All over a monthly pill with an appointment in two weeks after. I am the type of customer who will leave a business due to customer service as there are many more places who have great customer service AND service. Long story short, someone nicer and more helpful got on the phone, helped with the minor situation that was unnecessarily turned into a bigger deal. Come to find out, as I was told, the conversation I had in the previous appointment, was not noted in the notes. The main component here is communication, which also goes hand and hand with customer service. Do better Chelsea. I would be thrilled to never have to talk to you again and will ask to speak to someone else who is more professional and willing to actually do something instead of going back and forth with someone on something you know nothing about, especially over a flee and tick pill. That is not how you conduct yourself with the public. If I were trying to reorder a narcotic, I could understand. You are to be helpful, give direction, and/or provide a solution, not cause a problem or make a simple thing more difficult. Please learn to be more professional. Update: about a week or two after this argument over simperica, and after receiving the ONE simperica of the three I was initially told I could get, I received a text that my dog's medication is ready. I call and they're telling me his simperica is ready. This is the proof of lack of communication. You tell me I can't have three, argue, send me one that you say I can have, call me a week or two later to tell me another one is ready....makes no sense
Experiencia fantástica: I've had three dogs go to this clinic. Two have passed. We love the up-front staff, and the techs and Doctors are thorough and do a great job answering questions. My last dog died unexpectedly, so once I adopted my new puppy, I was very much a helicopter mom. I would call sometimes three times a week with a question. They were always kind and understood my anxiety. Koa (my current pup) had surgery, and his recovery was phenomenal—my late dog T.J. had a collapsing trachea, and they made sure he was comfortable despite his trachea being so thin. Of all the vets in Murfreesboro, I HIGHLY recommend Animal Care Veterinarian Hospital in New Salem.
Experiencia fantástica: I have been going to this place for the past 2 years . I loved the dr I had then I got switched to another doctor, and they were all amazing , it was hard for me to change drs as my cat has diabetes. But they have all been so helpful , hopeful, and super sweet to my Sherlock (my cat ). They always call and give details of the visit , and the labs very personal.I always tell all my friends who have pets to take them there .
Experiencia fantástica: Our first time here today and our whole experience was amazing! Chelsea and the dr were so kind & patient with my crazy pup! I would recommend this place to anyone, Thank you for all you do
Experiencia fantástica: My dogs have spent the last 14 years growing up at ACVH. We love them because their staff is so helpful and friendly. (Especially Paige!) The VetTechs and Drs: are very thorough and caring. We see Dr Todd and we really like him! Also, shout out to the daycare techs and groomers. You guys do an amazing job! Highly recommend
Experiencia fantástica: The most caring and kind vet team I have ever had the pleasure to know. They truly care about the pets as well as the pet owners. Dr. K Sanders is the most amazing, loving and kind person you could ever meet. She has been through a lot with my family and I don't know what we would do without her. The front desk staff are all awesome!
Experiencia fantástica: Best place for your fur babies! We love the new doc. She took care of Burdie ear infection. Great animal care hospital!!
Experiencia fantástica: Everyone was super friendly! BUT my biggest excitement was finding Dr. Sanders. It took me awhile to find her, she used to be my dog’s veterinarian at Banfield and we LOVE her!!!!! ❤️
Experiencia negativa: Too many mistakes for my fur baby. Apparently the stuff can't keep the paperwork in order. My fur baby is a German shepherd and they had him down as a Lab. They put the wrong day for his birthday, and tried pushing there foods when I told the Veterinarian how much I spend on food for my fur baby,so she wanted me to buy there food. There are so many complaints I have for this place, but I am just moving on to find a better place for my fur baby.
Experiencia fantástica: My 10 week old fur baby was loved on so much and we were explained everything in detail. This being my first fur baby, I left with no worries. Loved our visit here!
Experiencia negativa: We took our puppy here as his primary vet. We loved the hours available and the staff was accommodating. Unfortunately, we no longer go here. We had a louder puppy that got anxious so while we were sitting in the waiting room we were offered a "puppy pacifier" by the receptionist. He LOVED it and it did keep him quiet. We asked the brand of the chew our dog loved since he went through all his other chews so quickly. They brought us the bag... and it was rawhide specifically CET Enzymatic that was branded as an "Oral Hygiene Chew" but looking at the ingredients the first is "beef rawhide". We wished we had been informed of the rawhide before giving it to our puppy. We were taken back to the room and a male vet gave him his rabies and another shot. He proceeded to jab him in the back of the hips both shots at the same time (the others had pinched his skin and done in his back and always one at a time). He yelped as he had never done before while getting a shot. We had positive experiences with the other vets at this practice but ultimately decided to change to a different practice. Their prices were also significantly higher than friend's vets.
Experiencia fantástica: FANTASTIC vet! I am new to the area and was in need of a vet. While my dog, Jagger, is a sweetheart, he can be reactive. Upon walking into the vet for the first time I told the gals at the front desk this & my comment was met with a friendly smile & “he’s a good boy, we’ll take great care of him”. I was seen promptly, estimated chargers were discussed throughout our visit, & everyone we encountered was attentive & friendly. Couldn’t recommend this place more!!
Experiencia fantástica: We are so grateful for the excellent care our sweet pup, Butler, received from Dr. Blaylock, Brittney, and the whole team during his last couple of months with us. We always felt well informed, supported and soundly guided through a very difficult time for us. Dr. Blaylock was so patient, thorough and professional. Brittney is one of the most sincere and kind hearted people...a God send to us from our very first appt to our last. It was also so appreciated that each step of the way, the pricing was up front and multiple care options offered with realistic expected outcomes. We will be trusting this great Team with the care of our other pets. Grateful ❤️
Experiencia fantástica: Excellent doctors who explain everything and are very knowledgeable. They follow through to make sure your pet is doing well after a visit. Extensive testing capacity and high quality, sophisticated equipment.
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